Customer Support Call Agent

The City of New York seeks a part-time Customer Support Call Agent for its Long Island City office. This role is the first point of contact for people reaching out to city services by phone. Agents answer questions, address requests, and help resolve customer concerns. Key responsibilities Respond to customer inquiries with professionalism and care Share acc…

Role overview The City of New York seeks a part-time Customer Support Call Agent for its Long Island City office. This role centers on assisting residents by handling incoming calls and providing information about city services. What you will do Answer calls from residents who need information or support Address questions and concerns in a clear, professional manner Guide callers through the process of accessing city services Requirements Strong communication and listening abilities Dedication to offering helpful, courteous service Dependable and comfortable working part-time hours

Join our dedicated team as a Customer Support Call Agent at the City of New York. In this part-time role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing a high level of service. This position offers an excellent opportunity for individuals looking to gain valuable experience in customer service while contributing to the community.

The City of New York is hiring a part-time Customer Support Call Agent based in Long Island City. This position centers on assisting residents by answering questions and providing clear solutions over the phone. Role overview As a Customer Support Call Agent, the main responsibility is to respond to resident inquiries and help resolve their concerns. The role requires strong communication skills and a commitment to delivering helpful, accurate information. What you will do Respond to calls from residents seeking assistance Offer timely and effective solutions to a variety of questions Maintain a professional and supportive tone throughout each interaction Requirements Interest in helping others and providing excellent service Comfort working in a part-time schedule Ability to communicate clearly and patiently

Join the City of New York as a Customer Support Call Agent! In this vital role, you will be the first point of contact for residents seeking assistance. Your empathetic nature and excellent communication skills will help you resolve inquiries efficiently. We are looking for dedicated individuals who thrive in a fast-paced environment and are eager to help others.

Join our dynamic team as a Rental Agent at NBCUniversal Media, LLC in Long Island City. In this full-time role, you will be responsible for assisting clients with their rental needs, providing exceptional customer service, and promoting our rental properties. Your expertise will help clients find their ideal rental solutions.

Sixt Rent A Car, Inc. is hiring a Rental Sales Agent for the Long Island City branch. This position centers on helping customers with their vehicle rental needs from start to finish. The Rental Sales Agent greets customers, answers questions, and guides them through the rental process to ensure a smooth experience. What you will do Assist customers in selecting and reserving vehicles that fit their needs Provide clear information about rental options, policies, and pricing Build positive relationships to encourage repeat business Ensure each customer leaves satisfied with their rental experience What helps you succeed Comfort working directly with customers Strong communication and listening skills Ability to recommend vehicles based on customer preferences Enthusiasm for delivering helpful service

The City of New York is hiring a Central Office Nurse specializing in diabetes support for the Bureau of School Health, based in Long Island City. This role focuses on helping students manage diabetes during the school day and ensuring their well-being at school. What you will do Provide nursing care to students with diabetes, focusing on their health and safety while at school. Create and carry out individualized care plans that address each student's unique needs. Collaborate with teachers and parents to coordinate care and maintain consistent support for students. Educate students about diabetes management and daily self-care routines.

The Bureau of Children, Youth, Families & Developmental Disabilities is seeking a dedicated and detail-oriented Data Manager to oversee program support initiatives. In this pivotal role, you will be responsible for managing and analyzing data related to various programs aimed at enhancing the well-being of children and families. You will collaborate with cross-functional teams to ensure data integrity and facilitate data-driven decision-making.Key responsibilities include developing data management strategies, generating reports, and providing insights to inform program improvements. The ideal candidate will have a strong background in data analysis and management, as well as experience working within child welfare or social service sectors.

Role Overview The Bureau of Vital Statistics seeks a Customer Service Case Navigator to support the public with questions and requests related to vital records. This role centers on helping clients navigate the process of obtaining documents such as birth, death, or marriage certificates. What You Will Do Assist clients with inquiries about vital records Guide individuals through the steps needed to obtain official documents Address concerns and resolve issues as they arise Work to ensure each client has a smooth, helpful experience Location This position is based in Long Island City with the City of New York.

The Bureau of IT Infrastructure and Support Services at the City of New York is seeking a Product Specialist to join the team in Long Island City. This position plays a key role in supporting the development and management of IT products and services that contribute to the smooth operation of city functions. Responsibilities Collaborate with stakeholders from various city departments to gather and understand their technology requirements. Assist in the development and ongoing management of IT products and services used throughout city operations. Work to ensure that IT solutions are aligned with operational objectives and provide tangible value to city services. Location This role is based in Long Island City.

HIRING RATE: $74,536.00 (FLAT RATE - Annual)The Bureau of Public Health Clinics, focusing on improving the sexual health of all New Yorkers, provides essential clinic services and education to the community. This includes direct sexual health care, monitoring disease trends, and developing policies to enhance wellness. We are seeking a dedicated Computer Informatics Analyst to join our team. Reporting to the Director of Clinical Informatics, you will analyze data to understand user behavior, identify workflow inefficiencies, and generate insights to enhance clinical operations. Key Responsibilities:- Offer frontline support to clinical staff for the Electronic Medical Record (EMR), troubleshooting and guiding workflow adoption.- Design and maintain data collection frameworks using REDCap and EMR data to facilitate clinical programs and research.- Conduct data analyses using SQL, R, or SAS to evaluate system utilization and clinical workflow patterns.- Develop metrics, dashboards, and reports to monitor EMR adoption and workflow performance over time.- Define indicators for monitoring and evaluation (M&E) activities, tracking performance and identifying trends.- Ensure data validation and quality assurance for accuracy in EMR and data applications.- Contribute to research by preparing datasets and supporting the interpretation of findings.- Collaborate with stakeholders to translate data insights into actionable recommendations.- Document data definitions and evaluation findings to promote transparency and knowledge sharing.- Undertake additional tasks as assigned.Preferred Skills:- Proficiency in SQL and data analysis tools like R or SAS; experience with REDCap and EMR systems.- Knowledge of HL7 is a plus.- Experience in healthcare IT or clinical informatics is preferred.- Core competencies include strong organization, attention to detail, critical thinking, and excellent communication skills.- Ability to manage multiple tasks and work collaboratively across teams.

Join the Bureau of IT Infrastructure and Support Services as a Compliance Technician and become part of a dedicated team committed to protecting the health of all New Yorkers through innovative technology. In this pivotal role, you will provide essential first-line technical support to end-users, ensuring the seamless operation of their computer systems and peripherals.Key Responsibilities:Conduct sensitive investigations and studies regarding the administrative misconduct and competencies of Child Care field inspectors, ensuring compliance with IT security policies and internal protocols.Perform IT security audits of Child Care field operations, IT equipment, and facilities.Manage imaging and encryption processes for desktop computers, laptops, and tablets (iOS & Android).Execute computer diagnostics and troubleshooting to resolve network, hardware, and software issues.Oversee PC maintenance, including hardware and software installation, upgrades, and inventory tracking.

Join the City of New York as an Executive Assistant to the Deputy Commissioner, where you will play a pivotal role in supporting the Deputy Commissioner with administrative tasks, project management, and communication initiatives. Your expertise will be essential in ensuring the smooth operation of the office, providing top-tier support to enhance productivity.

The Bureau of Mental Health (BMH) is dedicated to enhancing the mental health and wellness of individuals in New York City. Our mission is to eradicate racial and other entrenched societal disparities by providing access to services, resources, and opportunities that are rooted in accurate, data-driven information. We strive to foster community engagement, thereby diminishing the stigma associated with mental health.Key Responsibilities:Collaborate with professional staff to facilitate referrals for individual and group treatment activities, including the preparation of treatment plans and necessary legal documentation for court-ordered Assisted Outpatient Treatment (AOT).Engage with mental health providers and families to streamline the referral process and support clients, ensuring adherence to their treatment plans through case conferences and follow-ups.Actively communicate with all service providers to enhance client engagement in treatment.Welcome and assist consumers and their families at the exam site, aiding in the psychiatric evaluation process for AOT court orders.Utilize personal lived experience with mental health to inspire hope and promote recovery-oriented services for individuals under an AOT order.Provide non-judgmental support, enabling individuals to express concerns and collaboratively develop strategies for integrating AOT into their recovery.Clarify the treatment and recovery process for consumers.Document observed consumer behaviors through simple reports.Connect consumers with peer support and social networks by collaborating with community organizations and compiling a resource directory.Participate in AOT team meetings and represent consumer voices in all-staff meetings.Educate AOT staff on peer services and consumer needs.Engage in recovery community events to gather information and resources beneficial for consumers and staff.Demonstrate adaptability in working with treatment team members on various assignments.Contribute to Bureau workgroups and special projects as required.Perform related clerical tasks as necessary.