About the job
About CookUnity:
In an age where convenience often overshadows quality, CookUnity was established in 2018 as a pioneering platform that bridges the gap between food enthusiasts and talented chefs. Delivering 50 million meals annually, we connect homes across the nation to exceptional cuisine crafted with care and passion.
Driven by a mission to empower chefs to nourish the world, we are evolving beyond meal delivery to create an innovative marketplace that prioritizes quality and sustainability.
If you share our passion for exceptional food and are eager to make a difference, this opportunity is for you.
The Role:
As a Senior Operations Manager at CookUnity, you will play a pivotal role in enhancing the experience for both our eaters and chefs. Your focus will be on elevating operational standards, optimizing processes, and providing comprehensive guidelines across various departments including Kitchen, Warehouse, Food Safety, Fulfillment, and Logistics. Your strategic mindset will be essential in fostering scalable, cost-efficient practices that support long-term success.
Your success in this position will be evaluated based on customer satisfaction and operational profitability, with an emphasis on identifying opportunities and leading initiatives that drive growth.
Operational Oversight
- Oversee real-time operations in critical areas, including Label Printing and Sealing, ensuring adherence to Standard Operating Procedures (SOPs).
- Proactively pinpoint and address operational challenges to avert disruptions.
- Ensure compliance with key performance indicators (KPIs) such as sealed meals per hour, labor efficiency, and food safety standards.
- Act as the primary escalation point for on-ground teams.
Team Coordination
- Manage labor planning and scheduling, ensuring team alignment with daily priorities and expectations.
- Supervise and assist team members during operational hours.
- Facilitate effective shift transitions across teams.
