Strategy & Operations Senior Manager, Commerce

🚀 Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform in North America and Europe, allowing users to buy, sell, and explore the items they cherish. We are revolutionizing e-commerce by merging community engagement, shopping, and entertainment into a unique marketplace tailored just for you. Our remote co-located …

Embark on an Exciting Journey in Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, where enthusiasts can buy, sell, and explore their passions. We are revolutionizing e-commerce by merging community, shopping, and entertainment into a unique ecosystem tailored for you. As a remote-friendly team, our commitment to innovation is deeply rooted in our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.From fashion and beauty to electronics, collectibles, and even live plants, our diverse live auctions cater to a wide array of interests.And we’re just at the beginning! As one of the fastest growing marketplaces, we seek innovative, forward-thinking problem solvers across all functions. Discover the latest updates on our news and engineering blogs, and join us in empowering individuals to transform their passions into successful businesses while fostering connections through commerce. Role OverviewAs a member of the Commerce Strategy & Operations team, you'll play a pivotal role in guiding business decisions related to post-purchase operations, including user experience, Trust & Risk, and fraud management. Your responsibilities will include:Developing and executing the strategic vision for post-purchase operations, closely collaborating with Product, Engineering, and Operations teams to create scalable, high-quality user experiences.Converting insights from operational data and user interactions into actionable priorities, roadmaps, and initiatives aimed at enhancing quality, speed, and scalability.Leading intricate, cross-functional projects from conception to execution, ensuring alignment, accountability, and measurable success.Designing and instituting scalable processes, systems, and operational models that adapt to Whatnot’s growth and the evolving needs of our users.Acting as a strategic advisor to senior leadership, providing data-driven insights and recommendations to support informed decision-making.Regularly evaluating operational performance and identifying opportunities for enhanced efficiency, resilience, and user satisfaction.

About (Re)vive(Re)vive is a B-Corp certified leader in circular commerce, dedicated to empowering the resale and recovery of fashion brands. Our innovative platform enables brands to refurbish, relist, and resell returned or excess inventory, creating new revenue streams while preventing waste.Our Marketplace division is the heartbeat of this operation, engaging across Live Streaming, third-party marketplaces, and our owned consumer channels. As we rapidly expand through various sales channels, we are developing the systems, strategies, and commercial rigor necessary to elevate Marketplace into a high-performance, margin-focused business.The RoleWe are seeking a Senior Manager, Marketplace Strategy & Commercial Operations to serve as a pivotal connector within the Marketplace team.This individual contributor role is tailored for someone adept at navigating the realms of strategy, execution, pricing, and performance management. Rather than overseeing a single sales channel, you will ensure the Marketplace functions as a cohesive, efficient system—aligned with objectives, operationally unimpeded, and perpetually enhancing performance.Collaboration will be key as you work closely with Marketplace channel leaders (Social Commerce, 3P/Bulk, Content), Finance, Product, Operations, Marketing, and Account Management to translate overarching company and divisional goals into actionable execution. You will own responsibilities including forecasting, pricing strategy, performance tracking, and special projects that enhance gross profit per unit.This position offers extensive exposure across the business and is perfect for someone eager to gain deep insights into the workings of a scaled, multi-channel marketplace.Why This Role MattersAs Marketplace expands swiftly across various channels, each with unique dynamics, this role is critical to ensuring our growth is not only significant but also strategic, maintaining discipline in pricing, forecasting, performance, and execution.As a vital member of the Marketplace team, you will play a crucial role in translating strategy into tangible results while establishing the commercial foundation that empowers the team to excel.What You’ll OwnMarketplace Performance & ForecastingLead Marketplace forecasting in collaboration with Finance and channel leaders (units, GMV, ASP, gross profit).Convert top-down targets into actionable bottom-up channel plans; rigorously evaluate assumptions and proactively identify risks.Create and manage weekly, monthly, and quarterly reports that provide clear visibility into key metrics and performance indicators.

Join Whatnot as a Senior Manager of Strategy & Operations in our Logistics division. In this pivotal role, you will spearhead initiatives to optimize our logistics processes, driving efficiency and scalability. You will collaborate with cross-functional teams, analyze data to drive strategic decisions, and implement best practices to enhance operational performance.

About the TeamThe Advertising & Promotions team thrives at the crossroads of e-commerce and advertising, delivering and monetizing valuable content tailored to our primary audiences. Our mission is to offer innovative digital solutions that connect advertisers with DoorDash users effectively. In this pivotal role, you will spearhead the monetization strategy for our advertisements and promotions offerings.About the RoleDrive significant business outcomes by leading projects that maximize spending and deliver incremental value for top Enterprise advertisers and merchant partners.Utilize data analysis to track and enhance product performance through in-depth self-service analytics.Advocate for the requirements of Enterprise merchants and account teams to shape the Product roadmap for intricate, high-value use cases.Oversee collaborative initiatives with Product and Data Science teams to boost engagement and adoption rates among Enterprise advertisers.Collaborate closely with Enterprise Sales and Account Management to pinpoint opportunities and manage the comprehensive development and implementation of scalable processes.Launch advertising and promotions products for Enterprise clients, ensuring successful adoption both internally and externally.You're Excited About This Opportunity Because You Will…Build: Transform ideas from concept to execution in ambiguous environments, providing structure where none exists.Own: Proactively identify opportunities, define challenges, and drive solutions from start to finish.Analyze: Independently analyze data (SQL/Excel) to derive insights, assess impact, and guide strategy.Lead Cross-Functionally: Foster alignment across Product, Data Science, Sales, and Account Management to achieve results.Influence: Clearly communicate complex ideas to both technical and non-technical audiences.We’re Excited About You Because…You have 4+ years of experience in a relevant field, showcasing your expertise in driving results.

Join Whatnot as a Senior Manager of Strategy & Operations, Logistics where you will lead crucial logistics initiatives that directly impact our growth trajectory. In this pivotal role, you will be responsible for optimizing our logistics strategies, enhancing operational efficiency, and driving key projects that support our mission to connect buyers and sellers in innovative ways.Your expertise will guide cross-functional teams, and you'll leverage data-driven insights to make informed decisions that improve our supply chain and logistics operations. We are looking for a strategic thinker with a passion for logistics and a track record of successful project management.

Join KINESSO, the innovative performance marketing agency that's redefining how brands connect with consumers. We are in search of a talented and driven Commerce Search Manager to lead our dynamic Commerce team in either Los Angeles or New York. In this pivotal role, you will oversee a team of Sr. Associates and Associates while spearheading the development, planning, execution, and measurement of media strategies tailored for our esteemed shopper and commerce media clients. Collaborating closely with the Associate Director and Director, you will play a key role in shaping the strategic and tactical elements of our retail plans, ensuring a cohesive Commerce media function alongside our national Planning and Buying teams.The Commerce team specializes in the intricate planning, buying, execution, and analysis of media focused on the retail sector. Your efforts will enhance the effectiveness of in-store and online marketing initiatives, ranging from signage and digital ads to influencer partnerships and shoppable technologies. Ultimately, our mission is to drive measurable product sales for our clients, both online and in-store.

Join Whatnot as a Senior Manager of Strategy & Operations in our Logistics division, where you will play a pivotal role in shaping our operational strategies to enhance efficiency and drive growth. You will lead cross-functional teams, analyze logistics processes, and implement innovative solutions to optimize performance. Your expertise will be critical in streamlining our supply chain, ensuring timely deliveries, and enhancing customer satisfaction.

About Our TeamThe New Verticals Strategy & Operations team at DoorDash is transforming the perceptions of grocery, convenience, alcohol, and retail delivery by innovating our first-party and third-party operations. DashMarts are our pioneering first-party initiative, designed for on-demand deliveries that enhance convenience. Within DashMarts, we offer a diverse array of products, including household essentials, groceries, and popular brands, all aimed at enriching the consumer experience. Our nationwide footprint is expanding rapidly, as we enhance our services and scale our operations.To facilitate sustainable growth as we broaden our physical presence, it is imperative to navigate complex regulatory landscapes. Our Regulatory Strategy & Operations team plays a crucial role in ensuring that DashMart can expand effectively while adhering to local zoning, permitting, and community standards.About the RoleAs a key member of our DashMart Strategy & Operations organization, you will spearhead the Regulatory Strategy & Operations for our physical locations. This team is essential for launching new sites, expanding business and product lines, and managing ongoing operations through effective navigation of entitlements, permitting, zoning, and community engagement.You will oversee the comprehensive regulatory strategy and execution that fosters growth while mitigating risks, costs, and timelines. Leading a team of three Regulatory Operations Senior Associates, you will collaborate cross-functionally with Real Estate, Legal, Construction, Public Policy, Category Management, and Operations teams to facilitate the successful launch of new DashMart locations.Your responsibilities will include developing scalable processes, identifying regulatory risks and opportunities across markets, and driving continuous improvements in our site approval and compliance approaches. This position reports to a Senior Manager within the DashMart Strategy & Operations and will involve managing a small team. We embrace a hybrid work model that includes home office, site visits, and cross-functional collaboration.Why You Should Be Excited About This OpportunityInnovate. You will design, implement, and continuously refine regulatory processes and strategies that enable our growth.

Role Overview DoorDash is hiring an Associate Manager for the Strategy & Operations team, focusing on the Consumer Packaged Goods (CPG) sector. This position is available in Seattle, New York, San Francisco, Austin, Los Angeles, Chicago, or Miami. What You Will Do Shape and execute operational strategies to strengthen DoorDash’s presence in the CPG space. Work closely with teams across the company to analyze data and identify areas for growth. Optimize existing processes and help roll out solutions that support business goals. Contribute ideas and collaborate with colleagues to improve performance and efficiency. Locations Seattle, WA New York, NY San Francisco, CA Austin, TX Los Angeles, CA Chicago, IL Miami, FL

About the TeamThe Account Development Strategy & Operations team is pivotal in crafting and sustaining a high-performing sales organization to enhance SMB restaurant growth through innovative product solutions.As an Associate Manager, you will play a critical role in DoorDash's transformation from a marketplace to a leading technology partner. You will spearhead the strategy and operational framework for Digital Ordering, our premier white-label solution that allows merchants to manage commission-free ordering directly on their websites. Your contributions will empower local businesses to enhance their digital presence and foster direct relationships with customers through DoorDash’s exceptional logistics and technology.About the RoleWe seek a proactive builder who excels in uncertain environments while maintaining strong operational discipline. You will convert overarching company objectives into specific quarterly sales targets, balancing strategic insights with the technical and operational expertise necessary to establish new functions and systems. Your responsibilities will include auditing sales processes and utilizing cutting-edge AI to optimize productivity. Reporting to the Senior Manager of Sales Strategy & Operations, you will collaborate across Product, Sales, and Analytics to transform a research-based vision into a robust, scalable revenue engine.You Will Thrive in This Role Because You Will...Translate Strategy into Execution: Establish ambitious quarterly sales goals, guiding the team to focus on key growth areas for sustained expansion.Establish Operational Governance: Facilitate business operations, including Weekly Business Reviews, to ensure meticulous tracking of leads, opportunities, and deals.Drive Sales Acceleration through Rigor: Enhance the sales team's efficiency by implementing tool and system updates, and optimizing the sales funnel through precise measurement and analysis of performance metrics.Innovate with AI: Lead ongoing exploration of the latest AI tools and technologies to drive improvements.

Join DoorDash as a Strategy & Operations Manager for our NV Ads & Promotions team. In this pivotal role, you will shape the direction of our promotional strategies and drive operational excellence. You will collaborate with cross-functional teams to enhance our advertising efforts, ensuring that we deliver optimal value to our customers and partners.

monks is seeking a Senior Advertising Manager with a focus on Commerce to join the Los Angeles team. This position leads advertising strategy, with a clear goal to grow the business and build a stronger brand presence. Collaboration is central here: the role works closely with teams across the company to design and deliver campaigns that resonate with customers and support broader business objectives. Key responsibilities Develop and lead advertising strategies tailored to the Commerce sector Drive business growth and boost brand visibility through targeted campaigns Partner with cross-functional teams to plan and launch advertising initiatives Ensure all campaigns support business goals and meet audience needs Location This role is based in Los Angeles.

Join Whatnot as a Business Operations Manager/Senior Manager, where you will play a pivotal role in driving operational excellence and strategic initiatives. Your expertise will help streamline processes, enhance operational efficiency, and contribute to the growth of our dynamic marketplace.

Voyager Technologies Inc. is a pioneering company in the defense, national security, and space technology sectors, dedicated to delivering transformative and mission-critical solutions. Our mission is to confront complex challenges, drive human progress, enhance national security, and safeguard vital assets to achieve technological and operational excellence from the ground to the cosmos.Shape the Future: Join the Voyager TeamThe future is crafted by those who dare to innovate. At Voyager Technologies, we are developing groundbreaking technologies that protect lives, expand boundaries, and prepare us for future challenges. We seek individuals who thrive on problem-solving, innovation, and leadership. These roles demand courage and commitment.Become a cornerstone in the foundation of humanity's future. Experience a culture where innovation flourishes, curiosity is celebrated, and tangible impact is made. We are a collective of doers, thinkers, and builders, united by a common purpose and a pragmatic approach.If you are ready to utilize your skills in a high-stakes environment where the mission transcends individual contributions, forge the future with Voyager.

Role Overview Pinterest is hiring a Senior Strategy and Operations Lead based in San Francisco or Los Angeles. This position guides key strategic projects and helps improve how teams work together across the company. What You Will Do Shape and advance strategic initiatives that impact multiple areas of the business Work closely with teams from different functions to streamline processes Identify ways to boost operational performance throughout the organization Location San Francisco, CA, US or Los Angeles, CA, US

About the TeamJoin our dynamic Advertising & Promotions team at DoorDash, where we bridge the gap between e-commerce and advertising. Our mission is to deliver impactful digital solutions that empower advertisers to connect with diverse audiences, including consumers, dashers, and merchants. In this role, you will provide invaluable insights that enhance our Ads Team and support our advertisers.About the RoleLead the management and execution of campaign and business reporting for our top advertising partners.Develop insightful case studies and be the go-to subject matter expert on our comprehensive suite of marketing solutions.Analyze trends and craft actionable recommendations for clients to optimize their business strategies.Collaborate with our Account Management and Sales teams to enhance their sales strategies and effectiveness.Work closely with cross-functional teams, including sales, marketing, analytics, and product development.You’re excited about this opportunity because you will…Build - You thrive on leveraging data to create insights that support sales and account teams, as well as clients.Operate - You are not afraid to dive into the details and get your hands dirty.Problem Solve - You enjoy tackling complex problems and deriving answers through data analysis.Partner - You have experience collaborating with sales and account teams, understanding their needs, and helping them achieve their objectives.We’re excited about you because…You possess 2-5 years of experience in analytics, consulting, strategy & operations, or related fields, with a preference for high-growth startup experience.You are proficient in SQL, with intermediate to advanced skills.You have experience with Excel and PowerPoint (or Google Sheets and Google Slides).You are adept at managing multiple projects and priorities while consistently meeting deadlines.You have a proven track record of leveraging insights to drive business success in complex environments.

Position Overview We are looking for a Senior Operations Manager who will provide invaluable support to the Director of Operations in overseeing daily business activities across our wholesale, retail, and eCommerce channels. This pivotal role involves ensuring the efficient execution of operations, maintaining compliance with service levels, and fostering seamless collaboration with 3PL providers, internal teams, and external partners. The ideal candidate will possess hands-on experience across various channels, excel in a dynamic environment, and adeptly balance tactical execution with cross-functional communication. Key Responsibilities Wholesale Operations Oversee wholesale order processing, ensuring adherence to account routing guides and EDI requirements. Demonstrated experience with major wholesale vendor portals (e.g., Saks, NM, Nordstrom, BLM) and their maintenance. Familiarity with B2B wholesale platforms such as Nuorder/Joor Portal. Collaborate with sales, planning, and logistics teams to synchronize inventory availability with wholesale demand. Monitor account-level performance and proactively address chargeback risks or shipping issues. Support B2B vendor compliance initiatives to meet wholesale partner standards. Manage account relationships, including credit card processing and B2B interactions. Develop and implement SOPs and guidelines for operational excellence. Retail Operations Supervise store operations, pop-up activations, and replenishment strategies...

Join Our Dynamic TeamAt DoorDash, we are pioneering the future of digital ordering with our innovative SaaS solutions. Our Digital Ordering division empowers merchants—from restaurants to grocers—to connect with customers through their own branded channels, enhancing the customer experience and driving growth.This is a thrilling time to join one of our fastest-growing segments as we tap into a massive opportunity to support countless merchants across the Americas, transforming the landscape of a key industry.Your RoleAs the Associate Manager in Product Operations for the Digital Ordering team, you will spearhead the operational strategy for launching new products, features, pricing adjustments, and platform upgrades. Your role will involve collaboration with cross-functional teams including Product Management, Marketing, Sales Enablement, and Strategy & Operations to ensure seamless product launches that are well-coordinated and primed for success.You will be responsible for the complete go-to-market (GTM) process, defining the launch specifics—target audience, positioning, sales enablement needs, and operational modifications necessary for a successful rollout. Additionally, you will be the main point of contact for sales and field teams regarding product inquiries, facilitating feedback loops that shape future product enhancements.This position is perfect for an individual who thrives in dynamic environments, enjoys crafting structured plans from ambiguous inputs, and is passionate about leading cross-functional initiatives that directly influence product adoption and revenue growth.

About CrunchyrollFounded by passionate fans, Crunchyroll is dedicated to delivering the art and culture of anime to a vibrant community. With over 100 million anime and manga enthusiasts across 200+ countries and territories, we connect them to the stories and characters they adore. Our offerings range from online experiences to in-person events, streaming video, theatrical releases, games, merchandise, and more, all powered by the beloved anime content that unites us.Join our innovative team and help us shape the future of anime!About the RoleWe are seeking a dynamic Senior Manager of SVOD Strategy - Line of Business Management at Crunchyroll. In this pivotal position, you will drive the performance and commercial viability of our SVOD line of business. Reporting directly to the Director of SVOD Strategy, you will analyze subscriber and revenue metrics, construct SVOD lifecycle and forecasting models, and generate insights that guide strategic decisions across key commercial levers such as pricing, packaging, promotions, and distribution. Collaborating closely with Growth, Product, Finance, Analytics, and regional teams, you will evaluate and enhance SVOD performance throughout the subscriber lifecycle.Core Areas of ResponsibilityAssess subscriber lifecycle metrics (acquisition, engagement, retention, churn, ARPU, LTV) to identify trends, diagnose issues, and uncover growth opportunities.Develop and maintain SVOD data and forecasting models to project subscriber and revenue growth, cohort behavior, and long-term LTV across various commercial scenarios.Contribute to the formulation of strategic frameworks and guidelines for SVOD commercial levers to inform Growth, Go-to-Market, and Business Development strategies.Collaborate with Finance, Product, and regional teams to analyze local pricing, packaging, and promotional strategies, modeling their impact on acquisition, retention, and revenue.Assist in quarterly SVOD business reviews, including performance reporting, test outcomes, and prioritized actions to enhance subscriber and revenue metrics.Work alongside Growth, Product, and Analytics to design structured tests on commercial levers and translate findings into actionable recommendations.Examine SVOD competitor strategies, market trends, and product innovations to identify potential risks and optimization opportunities.Partner with SVOD and Membership Strategy teams to align priorities across interrelated initiatives and LOB enhancements.Support ad-hoc SVOD strategy projects for senior leadership.