Service Operations Manager - Expert in Problem & Incident Management

Job PurposeUnily is seeking a proactive Service Operations Manager to oversee our global Problem Management and Major Incident Management teams as we expand our presence in the dynamic Employee Experience platform arena. This crucial role is designed to ensure the stability of our services, enhance operational excellence, and maintain our rapid and coordinat…

Job PurposeAs Unily continues to strengthen its position in the rapidly evolving Employee Experience platform market, we are seeking an experienced Application Security Manager. This pivotal role will be responsible for designing and implementing a robust application security program that seamlessly integrates strategic management with practical technical execution. The Application Security Manager will ensure that security practices are ingrained throughout the software development lifecycle (SDLC), allowing Unily to deliver secure products efficiently.The Application Security Manager will establish and enforce secure development policies, advocate for privacy by design principles, and manage the risk and escalation process. Additionally, the role will involve active participation in technical assurance activities, including threat modeling, application testing, dependency analysis, cloud and container security assessments, and CI/CD pipeline hardening.This role serves as both a strategic partner to leadership and a trusted advisor to engineering teams, acting as a key point of contact for clients when necessary.

Job PurposeAs we strive to broaden our reach in the rapidly growing Employee Experience platform sector, we are on the lookout for a Professional Services Enterprise Architect.The Professional Services Enterprise Architect will be a key technical authority and visionary for our most strategic and intricate client engagements globally. Reporting to the Head of Technical Delivery, this role will act as a subject matter expert (SME) in defining system architecture best practices, establishing technical standards, and driving innovation across the entire Professional Services team. The Enterprise Architect will engage directly with clients to tackle complex technical challenges, influence Unily’s product strategy based on customer feedback, and serve as a trusted advisor to senior-level client stakeholders. The ideal candidate will blend technical expertise, strategic insight, and thought leadership to shape the future of our technical delivery and overall solutions.

About the RoleAs a Senior Consultant in Professional Services, you will be at the forefront of delivering high-caliber consulting services to our clients across the EMEA region. In this pivotal role, reporting directly to the Consulting Manager, you will offer strategic guidance on complex projects, helping clients navigate intricate requirements while optimizing our software solutions to achieve their critical business objectives. The successful candidate will possess a robust blend of technical acumen, exceptional consultative abilities, and strong client relationship management skills to ensure unparalleled customer satisfaction and business value.Key ResponsibilitiesDeliver expert solutions and insights on our products, software development, and business processes tailored to complex client scenarios.Showcase thought leadership by staying abreast of the latest product features, emerging technologies, and industry best practices.Leverage advanced technical expertise to address complex business challenges and guide clients in achieving their strategic objectives.