Implementation & Customer Success Specialist - B2B SaaS | Mining & FIFO Operations

Jobgether is hiring for a partner company that needs an Implementation & Customer Success Specialist in Luxembourg. This role centers on helping clients adopt and succeed with a B2B SaaS platform designed for workforce accommodation and transportation. The software supports organizations in mining, energy, and construction, each with demanding operational re…

Jobgether is hiring a Customer Success Manager in Luxembourg for a partner company. This role combines customer strategy with SaaS product adoption, supporting enterprise and mid-market clients as they use an AI-driven platform to reach their goals. Key responsibilities Serve as a trusted advisor to senior stakeholders, aligning business objectives with measurable outcomes through data-driven workflows and AI solutions. Guide customers through the platform adoption process, helping them realize the full value of the product. Oversee complex customer programs, adapt to changing needs, and provide direction when situations are unclear. Balance relationship management with technical problem-solving and commercial tasks. Influence client renewals directly and identify opportunities for business growth. What makes this role unique Work in a collaborative, customer-focused environment that values both strategic planning and hands-on execution. Shape processes while executing strategies to drive customer success. Engage with innovative AI solutions in a position that blends commercial responsibility with technical and interpersonal skills. Location This position is based in Luxembourg.

IQEQ seeks a Business Implementation Officer to join the operations team in Luxembourg City. This position centers on translating business strategies into daily practice and strengthening internal processes. Role overview As Business Implementation Officer, the main focus is on supporting effective operations across several departments. The work aims to ensure that business plans are carried out smoothly and that internal workflows run efficiently. Key responsibilities Put business strategies into action within the organization Help improve internal processes for better efficiency Support coordination between departments to maintain smooth operations Contribute to reliable service delivery for clients Location This role is based in Luxembourg City.

We are seeking a dedicated and meticulous Senior Business Implementation Officer to facilitate our growth by ensuring the accuracy and integrity of our financial processes. You will manage the complete conversion lifecycle for new clients, uphold the standards of service agreement governance, and serve as a crucial steward of financial data accuracy. This position involves close collaboration with onboarding, commercial, sales, and finance teams to ensure seamless operations and robust internal controls.Key Responsibilities:Oversee the entire new-business conversion process, collaborating with onboarding, commercial, sales, and compliance teams to complete static data entry, set up billing, and configure client/service lines in financial systems.Ensure comprehensive governance of service agreements, reviewing and validating them for finance, audit, and invoicing compliance, preparing addendums, and maintaining accurate agreement details throughout the client lifecycle.Support onboarding activities from start to finish, including data entry completion, facilitating document execution, coordinating with stakeholders, and ensuring all regulatory filings (RCSL, RBO) are finalized before handing over to operations.Work closely with invoicing and internal teams to ensure precise billing setup and monitor monthly conversion progress against pipeline prospects.Contribute to project work and research, utilizing your knowledge of fund and corporate structures, with KYC/AML analysis skills viewed as a beneficial asset.What We Offer:Competitive salary and pension: Attractive financial packages aligned with market standards based on your qualifications and experience.Wellbeing initiatives: Additional social benefits to support your overall health.Flexible working arrangements: We value work-life balance and are open to discussions about flexible work options.A collaborative and dynamic workplace: Opportunities for professional growth and internal mobility.Engagement in strategic initiatives and cross-departmental projects that significantly impact business performance and data quality.

Become a vital member of a dynamic team where your expertise in fostering significant client relationships will be instrumental in enhancing the success and experiences of top investment organizations. In this pivotal role, you will guide clients throughout their journey with our innovative products, ensuring they derive substantial value from the outset. You will collaborate closely with engaged stakeholders, engage with various internal teams, and gain extensive insight into the investment technology sector. This position presents a unique chance to thrive in a client-facing capacity, where you can expand your expertise, engage in strategic discussions, and hone your skills in communication, relationship management, and product enablement. Your primary responsibilities as a Client Success Manager will encompass:Supporting clients as they transition from new prospects to confident and proficient users of our products.Establishing robust and enduring relationships centered on loyalty, satisfaction, and measurable results.Proactively identifying potential challenges and proposing innovative solutions to facilitate client success.Staying informed about our products and the specific needs of each client to provide insightful, value-added recommendations.Monitoring client engagement and usage to ensure they gain maximum benefit from our services.Collaborating with internal teams to align client requirements with our product and service development strategy. To qualify for the role of Client Success Manager, you will need the following experience and skills:Demonstrable customer success experience within the finance or financial services sector.Proficiency in Salesforce.Exceptional presentation and communication skills.Strong abilities in influencing, negotiation, and persuasion.Confidence in cultivating trusted, long-lasting relationships.Proven ability to manage multiple priorities with diligence and meticulous attention to detail. FE fundinfo is a premier investment management technology and data company, connecting asset managers to distributors across the UK, Europe, and Asia Pacific. We take pride in our extensive, diverse, and highly skilled team, dedicated to making our industry Better Connected and Better Informed.

Jobgether is seeking a Senior Software Engineer with a focus on AI SaaS solutions. This position is based in Luxembourg and centers on building software that uses artificial intelligence to improve product offerings. Role overview This role involves working closely with colleagues from different teams to design, build, and launch software applications. The main focus is on projects that incorporate AI, supporting the company’s goals and helping shape the direction of new features and products. What you will do Collaborate with cross-functional teams throughout the software development process Design and develop AI-driven SaaS applications Deploy and maintain software that advances the company’s product suite Requirements Experience building software applications, especially in AI SaaS Ability to work effectively with teams across different functions Strong technical background in software engineering

Join our dynamic team as a Senior Business Analyst specializing in Implementation & Banking Projects. You will play a crucial role in analyzing business requirements and ensuring the successful execution of banking solutions. Your insights will guide strategic decisions and enhance operational efficiency.As a Senior Business Analyst, you will collaborate closely with cross-functional teams to deliver innovative banking solutions that align with our organizational goals. Your expertise will help in identifying opportunities for improvement and streamlining processes.

Join Stripe as a Customer Funds Reconciliation and Safeguarding Specialist in Luxembourg. In this key role, you will be responsible for ensuring the accuracy and security of customer funds, conducting reconciliations, and implementing safeguarding measures. You'll work closely with finance and compliance teams to uphold the highest standards of financial integrity and customer trust.

Salonkee develops digital solutions for the beauty and wellness industry, helping salons across Europe streamline their operations and deliver better experiences to their clients. As a Senior Customer Support Specialist (German Speaking) based in Luxembourg, join the Customer Success team to support salon partners in their local language. This role focuses on helping clients make the most of Salonkee’s software, ensuring their businesses run smoothly day to day. Experience in resolving issues quickly, handling technical questions, and building strong relationships will be essential. What You’ll Do Provide fast, effective support: Respond to customer inquiries mainly by phone, with additional support over chat and email. Aim to resolve all requests within 24 hours. Troubleshoot technical issues: Diagnose and fix problems related to login, system access, and hardware. Guide salons through setup and configuration to keep their operations running without interruption. Manage billing and subscriptions: Address questions about billing, process payments, and update subscriptions, ensuring all financial support is clear and accurate. Build and maintain relationships: Conduct regular check-ins with salon partners, proactively address their needs, and help reduce churn by strengthening loyalty. Educate on platform features: Train partners on how to use Salonkee’s tools, share best practices, and help them get the most value from the platform. Document and improve: Record all customer interactions in the CRM, track common issues, and contribute to FAQs, support documentation, and product feedback for ongoing improvement. This position suits someone with a strong background in customer support, especially in technical troubleshooting and relationship management. Fluency in German is required, and experience in the beauty or wellness sector is a plus.

Jobgether is hiring a Director of Operations & Customer Retention to guide its direct-to-consumer health and wellness business in Luxembourg. This senior role centers on strengthening operational strategies and developing programs that encourage long-term customer loyalty. Key responsibilities Oversee operational planning and execution to align with business objectives Create and refine customer retention initiatives Collaborate with teams throughout the company to achieve consistent outcomes Spot opportunities to streamline workflows and improve the overall customer experience Role impact This position shapes growth and helps deliver strong customer experiences in the DTC health and wellness space. Location Based in Luxembourg.

At Lightspeed, we are committed to creating a transformative restaurant platform that empowers hospitality businesses to take charge and focus on what they do best: running the establishments they are passionate about.As we expand our reach in Luxembourg, we are seeking enthusiastic Field Account Executives eager to pioneer a new market. This role presents a remarkable opportunity to join a global leader in restaurant technology and SaaS solutions while making a significant local impact.In the role of Field Account Executive, you will be instrumental in redefining how restaurants in Luxembourg operate. Employing a consultative sales strategy, you will identify prospects, cultivate relationships, and onboard new restaurateurs within your territory. By understanding their specific needs, you will craft tailored solutions that enable their businesses to flourish while enhancing the Lightspeed brand in Luxembourg. Please note: This is a field-based position in Luxembourg.

At Salonkee, we are revolutionizing the beauty and wellness sector with innovative digital solutions that enhance operations and improve client experiences for hair and beauty businesses throughout Europe.As a Customer Support Specialist within our Customer Success team, you will provide outstanding support in our clients' native language, assisting them in fully leveraging our software tools. Your commitment and proficiency will ensure that salons operate seamlessly and effectively, furthering our goal of digital transformation in the industry.This position is tailored for a seasoned support professional adept at quickly resolving issues, troubleshooting technical challenges, and managing client relationships to ensure a superior support experience for salon partners. The Customer Support Specialist will be pivotal in enhancing salon satisfaction and loyalty through expert knowledge, timely responses, and a proactive support approach.Key Responsibilities:Rapid Support & Resolution: Offer swift assistance primarily via phone, with additional support through chat and email, aiming to resolve all inquiries within 24 hours.Technical Support & Setup: Diagnose login, system, and hardware issues, guiding salons in setup and configurations for uninterrupted operations.Billing & Subscription Management: Address inquiries related to billing, payments, and subscription updates, ensuring precise and transparent financial assistance.Relationship Management & Retention: Conduct regular follow-ups, proactively manage partner needs, and mitigate churn risks to bolster client loyalty.Platform Education & Knowledge Sharing: Instruct partners on platform features to enhance usage, sharing best practices and insights.Documentation & Continuous Improvement: Log interactions in CRM, monitor inquiry patterns, and assist in developing FAQs, support resources, and product feedback for ongoing enhancements.Requirements:Prior Experience in Client Support: Proven track record of assisting clients over the phone, efficiently managing and resolving their inquiries or problems.Customer-Centric Attitude: Exhibit patience and empathy during interactions, including managing challenging or distressed clients.Quick Problem-Solving Abilities: Capacity to think swiftly to address issues effectively and efficiently.

At our Rodange facility, we are seeking a dedicated logistics supervisor for our internal warehouse operations. This role is crucial to our operational success and involves overseeing a team of forklift operators in ensuring efficient machine loading and unloading.Your primary responsibilities will include:Leading a team of production forklift operators to maintain optimal machine operations.Prioritizing safety and quality assurance in all logistics activities.Being a versatile forklift operator with a comprehensive understanding of warehouse operations.Exhibiting strong organizational skills, proactive problem-solving, and responsiveness to challenges.Driving continuous improvement within the team by proposing innovative ideas and solutions.Demonstrating effective team management skills while facilitating daily meetings.Maintaining good communication with other teams and departments.Possessing computer skills, particularly in QAD, WMS, Mars, Amova, and Magma.Acting with integrity and a strong sense of social responsibility.Note: This position requires working in a 7-day schedule with American shifts.

Role overview Sopra Steria is seeking a Cybersecurity Operations Consultant based in Leudelange. The position centers on protecting client digital assets by evaluating risks, applying security controls, and ensuring adherence to industry regulations. What you will do Analyze and assess cybersecurity risks across various client environments Put security measures in place to safeguard digital assets Contribute to compliance initiatives involving relevant standards and regulatory requirements Team environment Join a group of professionals committed to improving cybersecurity practices and delivering solutions for diverse clients.

Join Avery Dennison, a global leader in labeling and packaging materials, as a Receiving Operator on a fixed-term contract. In this dynamic role, you will be an essential part of our operations team, ensuring efficient processing and handling of incoming materials to support our production processes.As a Receiving Operator, you will be responsible for unloading shipments, checking inventory, and maintaining accurate records of received goods. Your attention to detail will help us maintain our high standards of quality and efficiency.

About the Role Global Jet Luxembourg is seeking a Flight Operations Coordinator to join the Crew Department in Luxembourg. This full-time position plays a key part in keeping crew scheduling and coordination running smoothly for every flight. Main Responsibilities Create and maintain crew schedules, balancing availability, flight needs, and regulatory requirements. Track completion of all required online training within set deadlines. Monitor and record crew duty hours to ensure compliance and transparency. Prepare for audits by keeping documents and procedures up to date and accessible. Work closely with other departments to confirm crew members are properly trained and qualified for their assigned flights. Arrange travel logistics, including booking flights, train tickets, and hotel stays as needed. Oversee crew utilization and make adjustments to use resources efficiently. Handle crew changes, including managing replacements and substitutions quickly and accurately. Keep crew members informed of their schedules and communicate any updates or changes promptly. Location This position is based in Luxembourg, Luxembourg.

Join us at Hootsuite as a Mid-Market Account Manager (Italian Speaker) on a 12-month contract, where you will play a pivotal role in managing, nurturing, and expanding relationships within our Mid-Market customer segment. As the primary commercial owner of a dedicated portfolio, your mission will be to deliver long-term value to customers, ensure successful retention, and spearhead targeted growth initiatives. Utilizing your in-depth knowledge of our platform and comprehensive product suite, you will drive customer success and achieve outstanding renewal and expansion results. This hybrid role is based in our offices located in London or Luxembourg and reports directly to the Manager of Account Management, Mid-Market.

On behalf of our client, The Syndicat intercommunal De Réidener Kanton, Resultance is seeking an experienced Operational and Communication Manager.Contract: Permanent, employee status, communal employee or civil servant; salary group A1 or A2 (administrative) based on profile and experience. Full-time position, 40 hours/week.Position OverviewIf you are passionate about translating strategic directives into concrete actions, leading teams and impactful projects, and playing a pivotal role in the operational functionality of an inter-municipal syndicate, this role is perfect for you.Joining the Syndicat intercommunal de Redange (SIRK) offers a unique opportunity to engage in a rewarding mission at the intersection of operational management, project oversight, and communication, serving the citizens and the local area.The Operational and Communication Manager plays a critical role within SIRK by coordinating operational activities across nine services. You will ensure the quality of services provided and translate strategic and political directives into actionable tasks on the ground. Acting as a liaison between executive bodies and operational services, you will also oversee the external communication for SIRK.Join us in making a significant impact through the development and coordination of inter-municipal actions!Main Responsibilities:Operational CoordinationTranslate the Bureau's policies into actionable tasks in the field, facilitating the various operational governance structures of SIRK.Serve as project manager for the operational division.Manage workload within operational teams.Communicate the needs of services to the appropriate committees.Ensure effective collaboration with the administrative division and coordinate on projects.Human Resource ManagementIdentify and validate personnel needs in collaboration with the HR department.Supervise the onboarding of new employees.Conduct annual performance reviews.Identify training needs and track skill development.Ensure adherence to HR policies and manage individual issues.Administrative and Financial ManagementOversee operational purchases (needs validation and orders) within the Bureau.Coordinate the preparation and monitoring of operational budgets.Ensure compliance with budget allocations and reporting standards.Communication and External RelationsDevelop and implement a communication strategy to enhance SIRK's visibility and engagement with the public.Manage external relationships with stakeholders, partners, and the community.

Join Hydrosat as our Operations and HR Manager!At Hydrosat, we are at the forefront of Earth observation, providing cutting-edge thermal infrared satellite imagery and data analytics to tackle pressing global resource challenges such as precision agriculture, food security, water management, and climate resilience. With our expanding satellite constellation and a dedicated team of approximately 90 professionals across Luxembourg, the Netherlands, and the United States, we are poised for significant commercial growth.We seek an accomplished Operations and HR Manager to oversee our daily HR functions and office management in Luxembourg. This dynamic, hands-on role is central to Hydrosat's European operations and is perfect for an individual who excels in a fast-paced startup environment, operates with autonomy, and is ready for a managerial track.In this role, you will collaborate closely with the Senior Operations and HR Manager, the Chief Commercial Officer, and global People Operations to ensure a seamless employee experience throughout the entire employee lifecycle, from onboarding and compliance to office management and HR policy implementation.Key ResponsibilitiesHR Operations: Independently manage daily HR administration, including onboarding, offboarding, contract management, and HRIS (Rippling) maintenance.Ensure compliance with Luxembourg labor laws and regulations, serving as the primary contact for employee inquiries.Assist with employee relations matters, escalating complex issues to the Senior Operations and HR Manager and CCO as necessary.Coordinate work permit and visa processes for new hires in collaboration with external immigration advisors.Enhance and maintain HR processes, templates, and documentation in accordance with Hydrosat's policies.

About Satispay Satispay aims to reshape everyday payments, focusing on simplicity, fairness, and accessibility. The company is committed to building the future of finance and empowering millions of users. Team members at Satispay work together to solve meaningful challenges, with a culture that values innovation, learning, and growth. Role Overview The MiFID/MiCA Compliance Specialist will serve as a subject matter expert within Satispay’s investment firm in Luxembourg. This role centers on ensuring compliance with MiFID II and MiCA regulations across investment products and services. Main Responsibilities Compliance and Risk Management Support the Compliance Head in building and maintaining a Compliance Monitoring Program to meet regulatory standards. Conduct second-line of defense controls, assess risks tied to existing and new investment products, and recommend improvements. Monitor regulatory developments and translate changes into actionable strategies for the business. Help maintain a solid framework of compliance policies. Contribute to future licensing activities and help define the regulatory roadmap as the company grows. Trusted Advisor – Work closely with Authorized Management and Product teams, offering guidance on regulatory impacts and supporting product development. Reporting – Prepare compliance reports for Authorized Management and the Board of Directors. Ensure regulatory reporting is accurate and timely, including the CSSF annual questionnaire on financial crime. Regulatory Interaction – Coordinate with regulators and auditors regarding investment services. Location Luxembourg, Luxembourg