Multilingual IT Support Specialist (LU/FR/DE/ENG)

Aubay is actively seeking a qualified Multilingual IT Support Specialist proficient in Luxembourgish, French, German, and English, with a minimum of 6 months of professional experience.Key ResponsibilitiesProvide IT support to our users and clients;Manage tickets related to incidents and requests concerning Windows and Office;Assist with issues related to of…

Join Our Team as an IT Support Technician (M/F)!Are you passionate about technology and user support? Do you enjoy solving problems to ensure IT equipment runs smoothly? If so, this opportunity is perfect for you! Your Responsibilities: Installation and maintenance of IT equipment Incident management and service requests Remote or on-site user assistance and support Deployment of system updates and images Configuration and troubleshooting of devices (printers, scanners, etc.) Documentation and tracking of interventions using a ticketing tool Close collaboration with other IT departments

Salonkee develops digital solutions for the beauty and wellness industry, helping salons across Europe streamline their operations and deliver better experiences to their clients. As a Senior Customer Support Specialist (German Speaking) based in Luxembourg, join the Customer Success team to support salon partners in their local language. This role focuses on helping clients make the most of Salonkee’s software, ensuring their businesses run smoothly day to day. Experience in resolving issues quickly, handling technical questions, and building strong relationships will be essential. What You’ll Do Provide fast, effective support: Respond to customer inquiries mainly by phone, with additional support over chat and email. Aim to resolve all requests within 24 hours. Troubleshoot technical issues: Diagnose and fix problems related to login, system access, and hardware. Guide salons through setup and configuration to keep their operations running without interruption. Manage billing and subscriptions: Address questions about billing, process payments, and update subscriptions, ensuring all financial support is clear and accurate. Build and maintain relationships: Conduct regular check-ins with salon partners, proactively address their needs, and help reduce churn by strengthening loyalty. Educate on platform features: Train partners on how to use Salonkee’s tools, share best practices, and help them get the most value from the platform. Document and improve: Record all customer interactions in the CRM, track common issues, and contribute to FAQs, support documentation, and product feedback for ongoing improvement. This position suits someone with a strong background in customer support, especially in technical troubleshooting and relationship management. Fluency in German is required, and experience in the beauty or wellness sector is a plus.

Transformez votre passion pour l'industrie du luxe en une carrière enrichissante. Plongez dans l'univers des marques haut de gamme et contribuez de manière significative aux secteurs de la mode, de la beauté, de la joaillerie et de l'automobile. Rejoignez CXG, le leader mondial de l'expérience client, et travaillez aux côtés de marques emblématiques telles que Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, et bien d'autres.À propos du poste :En tant qu'évaluateur/trice de marques de luxe, vous aurez l'opportunité d'évaluer discrètement l'expérience client. Votre avis précieux aidera les marques à perfectionner leurs services. Que ce soit en visitant des boutiques, en effectuant des achats en ligne ou en retournant des produits, votre contribution façonnera l'avenir de l'industrie du luxe.- **Flexibilité** : chaque visite en boutique dure environ 20 minutes, vous permettant de réaliser plusieurs missions à votre convenance.- **Opportunités fréquentes** : prenez part à plusieurs missions par mois et collaborez avec certaines des marques les plus prestigieuses au monde.Ce que vous ferez :1. **Choisissez vos missions** : personnalisez vos missions selon vos préférences et votre profil.2. **Visitez des boutiques ou évaluez en ligne** : interagissez avec les conseillers en boutique ou en ligne depuis chez vous.3. **Observez attentivement** : évaluez l'ambiance, la qualité du service et l'expérience globale du client.4. **Partagez vos observations** : utilisez notre plateforme pour donner votre avis à travers des questionnaires.Avantages du poste :- Collaboration avec des marques emblématiques dans divers secteurs.- Missions flexibles adaptées à vos intérêts.- Rémunération pour votre temps et contribution, avec possibilité de remboursement sur vos achats.- Une plateforme conviviale pour gérer vos missions et vos avis.Comment rejoindre la communauté CXG :1. **Inscrivez-vous** : créez un compte sur live.cxg.com et confirmez votre adresse e-mail.2. **Complétez votre profil** : assurez-vous que votre profil est entièrement rempli et attendez sa vérification.3. **Obtenez la certification** : validez votre Certification Générale pour commencer à évaluer.

Join our dynamic team at Securitas as a Trilingual Receptionist, where your language skills in French, English, and German will be put to great use! In this part-time role, you will be the first point of contact for clients and visitors, creating a welcoming atmosphere in our office. Your responsibilities will include managing incoming calls, greeting guests, and assisting with administrative tasks. We are looking for someone who is organized, friendly, and has excellent communication skills.

Identify anomalies and define solutions to effectively address client inquiries.Communicate and report incidents internally.Monitor improvement initiatives.Track issues with developers.Manage key client technical support.Utilize a call tracking tool for detailed incident analysis.Contribute to international cross-functional projects (process reviews, ticketing systems, organizational issues, etc.).Lead crisis management efforts (play a significant investigative role during crisis cells to reduce incident severity).

At Salonkee, we are revolutionizing the beauty and wellness sector with innovative digital solutions that enhance operations and improve client experiences for hair and beauty businesses throughout Europe.As a Customer Support Specialist within our Customer Success team, you will provide outstanding support in our clients' native language, assisting them in fully leveraging our software tools. Your commitment and proficiency will ensure that salons operate seamlessly and effectively, furthering our goal of digital transformation in the industry.This position is tailored for a seasoned support professional adept at quickly resolving issues, troubleshooting technical challenges, and managing client relationships to ensure a superior support experience for salon partners. The Customer Support Specialist will be pivotal in enhancing salon satisfaction and loyalty through expert knowledge, timely responses, and a proactive support approach.Key Responsibilities:Rapid Support & Resolution: Offer swift assistance primarily via phone, with additional support through chat and email, aiming to resolve all inquiries within 24 hours.Technical Support & Setup: Diagnose login, system, and hardware issues, guiding salons in setup and configurations for uninterrupted operations.Billing & Subscription Management: Address inquiries related to billing, payments, and subscription updates, ensuring precise and transparent financial assistance.Relationship Management & Retention: Conduct regular follow-ups, proactively manage partner needs, and mitigate churn risks to bolster client loyalty.Platform Education & Knowledge Sharing: Instruct partners on platform features to enhance usage, sharing best practices and insights.Documentation & Continuous Improvement: Log interactions in CRM, monitor inquiry patterns, and assist in developing FAQs, support resources, and product feedback for ongoing enhancements.Requirements:Prior Experience in Client Support: Proven track record of assisting clients over the phone, efficiently managing and resolving their inquiries or problems.Customer-Centric Attitude: Exhibit patience and empathy during interactions, including managing challenging or distressed clients.Quick Problem-Solving Abilities: Capacity to think swiftly to address issues effectively and efficiently.

Join our team as a Service Desk Specialist at gcore, where you will be at the forefront of providing exceptional support to our clients. As a vital member of our Service Desk department, you will troubleshoot and resolve technical issues, ensuring a smooth user experience. Your expertise will help us maintain high standards of service delivery and customer satisfaction.

Rejoignez notre équipe en tant que Consultant en Gestion de Projets RH ! Si vous êtes passionné par la gestion de projets et que vous aspirez à évoluer dans un cadre dynamique, nous vous invitons à postuler pour ce poste clé. En tant que Consultant en Gestion de Projets RH, vous serez en charge de piloter des initiatives stratégiques touchant le recrutement, le développement des compétences et la gestion des ressources humaines. Vos Responsabilités Gestion de Projets RH : définition du cadre, objectifs, planification et suivi des livrables Assistance à Maîtrise d’Ouvrage (AMO) : élaboration de spécifications fonctionnelles et de cahiers des charges Analyse et Amélioration des Processus Métiers pour une efficacité accrue des services RH Coordination des Parties Prenantes et animation des comités de pilotage Gestion des Risques et Budgets pour assurer le succès du projet Gestion du Changement et Communication pour favoriser l’adhésion des équipes Une Formation Complémentaire sera offerte si nécessaire (PROMETA, QUAPITAL, etc.) Vous possédez une expertise en gestion de projet RH et êtes prêt à relever un nouveau défi ? Postulez dès maintenant ! #GestionDeProjet #RH #Recrutement #DéveloppementDesCompétences #PMI #Prince2 #Hermes #Odoo #AnalyseBusiness #AMO #ProcessusMétiers #EmploisAuLuxembourg #GestionDeProjet

Join our dynamic team at AccorHotels as a Chef de Rang for Banquets, where you will play a pivotal role in orchestrating memorable dining experiences. As a key member of our service team, you will ensure that every event is executed seamlessly, maintaining the highest standards of service and attention to detail.Your responsibilities will include preparing the dining area, serving guests, and collaborating closely with the kitchen staff to deliver exquisite culinary experiences. If you are passionate about hospitality and eager to work in a vibrant environment, we invite you to apply!

Join the dynamic culinary team at Hana Group Luxembourg as a Commis de Cuisine. We are looking for enthusiastic individuals who are passionate about the culinary arts and eager to develop their skills in a vibrant kitchen environment. You will assist in the preparation of high-quality dishes, ensuring the kitchen operates smoothly and efficiently.

Join the culinary team at AccorHotels as a Chef de Partie (H/F/X), where you will play a vital role in creating exceptional dining experiences. We are looking for a passionate and skilled chef to prepare high-quality dishes and oversee kitchen operations in a dynamic environment.

Join Hana Group Luxembourg as a Commis de Cuisine and embark on a culinary journey where your passion for food and creativity can flourish. In this dynamic role, you will support our talented kitchen team in delivering exceptional dishes that leave a lasting impression on our guests.

Join the prestigious Villa Pétrusse as a Commis de Salle, where you will play a vital role in delivering exceptional dining experiences. As part of our dedicated team, you will assist in various front-of-house operations, ensuring that guests receive outstanding service in a warm and inviting atmosphere.

Join AccorHotels as a Premier Chef de Partie and showcase your culinary skills in a vibrant kitchen environment. As a key member of our team, you will prepare high-quality dishes, maintain kitchen standards, and contribute to a delightful dining experience for our guests.

Join our prestigious team as a Chef de Rang at Accor Hotels, where we pride ourselves on delivering exceptional dining experiences in a luxurious environment. You will play a pivotal role in ensuring our guests receive first-class service, while showcasing your culinary flair and attention to detail.As a Chef de Rang, your responsibilities will include managing a section of the dining area, overseeing service staff, and ensuring all guests are satisfied with their dining experience. You will work closely with the kitchen team to deliver a seamless and memorable experience for every guest.

Join the vibrant culinary team at Hana Group Luxembourg as a Commis de Cuisine. In this full-time role, you will have the opportunity to learn and grow in a dynamic kitchen environment. Your responsibilities will include preparing ingredients, assisting in food preparation, and ensuring the kitchen is organized and clean.

Join the prestigious Sofitel Luxembourg Europe as a Chef de Rang, where you will deliver exceptional dining experiences in a luxurious environment. Your role will be pivotal in ensuring our guests receive outstanding service while enjoying exquisite cuisine.

Join the prestigious Villa Pétrusse as a Chef de Rang (H/F) in a temporary role. As a vital member of our team, you will provide exceptional service to our guests, ensuring a memorable dining experience in a luxurious setting. Your responsibilities will include managing tables, taking orders, and collaborating with the kitchen staff to deliver outstanding culinary offerings.

Role Overview everience is looking for an Onsite Technician focused on 1st and 2nd Level Support in Esch-sur-Alzette. This position plays a key part in helping users resolve technical issues and supporting smooth daily operations for clients. What You Will Do Troubleshoot hardware and software issues for end users Provide support both onsite and remotely as needed Assist with system installations and setup Work closely with IT teams to implement solutions Help maintain user satisfaction and service quality