Customer Service Team Lead

Join Canva as a Customer Service Team Lead and play a vital role in shaping our customer service strategies. You will lead a dynamic team dedicated to enhancing customer satisfaction while driving performance excellence. This position requires strong leadership skills, a passion for customer service, and the ability to foster a collaborative team environment…

Role overview The Service Excellence Team Lead at Angkas, based in Makati City, plays a key part in shaping the customer service experience. This position guides a team to uphold high service standards and ensures customers receive attentive, consistent support. Main responsibilities Monitor team performance to identify strengths and areas needing improvement. Address team conflicts and employee concerns quickly and effectively. Recruit, train, coach, and develop Subject Matter Experts (SMEs) and Customer Experience Associates. Conduct regular performance evaluations and provide ongoing feedback to team members. Handle escalated customer issues and complaints with professionalism and care. Collaborate with others to design and implement strategies for service excellence. Introduce process improvements to boost efficiency and customer satisfaction. Carry out quality assurance audits and deliver constructive feedback to the team. Identify training needs based on quality assurance results. Report on and analyze team or departmental data. Additional expectations Follow company policies and procedures at all times. Meet or exceed targets and objectives set by your supervisor. Participate in ongoing training and development activities. Take on other responsibilities and projects as assigned.

About Us Previously, being a successful restaurateur meant having a love for food and people. However, in the digital age, embracing technology is equally essential. At Otter, we are passionate about helping restaurateurs thrive in the online food delivery space. Our trusted software supports restaurants worldwide, from large chains like Chick-fil-A and KFC to smaller establishments, enhancing their delivery operations by increasing sales, minimizing order issues, and alleviating delivery challenges. Role Overview: As the Customer Support Team Lead at Otter, you will motivate and guide a dedicated team of support agents to deliver outstanding customer experiences. You will influence the team’s operational efficiency by focusing on personnel development, optimizing workflows, and promoting a culture centered on customer satisfaction. Collaborating closely with other Team Leads and the US&C People Ops Manager, you will ensure our support services maintain the highest standards. The ideal candidate is a natural leader who derives satisfaction from implementing structured management strategies. Your Responsibilities: Lead and manage a team of support specialists in your region. Monitor and assess team performance, providing constructive feedback to ensure peak productivity. Inspire and coach team members to meet productivity and project objectives. Oversee and prioritize all support channels and queues, ensuring adherence to service level agreements. Manage shift schedules to guarantee optimal team coverage. Provide assistance to team members during their shifts as needed. Set a benchmark for quality support by actively responding to customer inquiries across all channels. Collaborate with the broader US&C SOS team on special projects to enhance overall support team success. Work with stakeholders to fulfill project and KPI requirements.

Role Overview Lamudi is hiring a Customer Service Representative focused on lead qualification in Makati City. This position serves as the first point of contact for customers, handling inquiries with care and efficiency. The role centers on engaging with potential leads and upholding strong service standards. Main Responsibilities Respond to customer questions and requests in a timely, helpful manner Reconnect with previously qualified developer leads to assess their current interest and project fit Support the team’s efforts to identify and qualify new opportunities What Lamudi Looks For Clear, confident communication skills Proactive approach to daily tasks Interest in growing professionally within a supportive team This role offers a chance to build customer service experience while working closely with both leads and internal teams at Lamudi.

Join our dynamic team as a Premium Audit Team Lead where you will play a pivotal role in overseeing the audit processes of our premium services. You will lead a team of auditors, ensuring compliance with industry standards and maintaining the highest quality of service. Your expertise will guide the team in conducting thorough audits, analyzing data, and providing actionable insights for improvement.This position is perfect for an experienced professional who thrives in a collaborative environment and is passionate about driving operational excellence.

Join our dynamic team at tasq-work as a Customer Service Representative in Luzon! We are eager to bring on motivated individuals who are committed to providing outstanding service to our esteemed clients. In this role, you will utilize your communication prowess, problem-solving abilities, and customer profiling skills to ensure an exceptional client experience.Key ResponsibilitiesRespond swiftly and professionally to customer inquiries via phone, email, and chatResolve customer issues and complaints with an emphasis on first-contact resolutionMaintain accurate and detailed records of customer interactionsCollaborate with team members to enhance customer service initiativesProvide information about products and services to meet customer needsIdentify and recommend opportunities to improve the customer experience proactivelyAchieve or surpass individual and team performance objectives

Join our dynamic team at SGS as a Telemarketing and Customer Service Associate. In this vital role, you will engage with customers through phone and email, providing exceptional service and support. You will be responsible for promoting our services, managing customer inquiries, and ensuring a positive experience for every client.

Role Overview Lendi Group is hiring a Team Leader - Settlement in Makati City. This position leads a team focused on delivering accurate and timely settlement processes. The team leader sets the standard for operational quality and creates a space where collaboration thrives. What You Will Do Guide and support the settlement team to meet daily and monthly targets Monitor settlement activities to ensure accuracy and timeliness Promote a culture of continuous improvement and teamwork About Lendi Group Lendi Group continues to grow and values leaders who make a real difference in how teams work and deliver results. This role offers the chance to shape both team performance and customer outcomes.

Join AbbVie as a Financial Shared Services Lead, specializing in Record to Report and Statutory functions. In this pivotal role, you will oversee financial reporting processes, ensuring compliance with statutory requirements while driving operational excellence. Collaborate with cross-functional teams to enhance financial processes and contribute to strategic decision-making.

Role Overview lendigroup1 is hiring an Aussie Product Support Specialist based in Makati City. This position focuses on providing reliable customer service to clients who use our products. The role offers a mix of remote work and direct customer engagement, allowing for both flexibility and hands-on support.

Join our dynamic team at deepbluecompany as a Team Manager where you will lead and inspire a group of talented individuals. You will be responsible for driving team performance, fostering a collaborative environment, and ensuring the successful execution of projects. As a pivotal figure in our organization, you will play a crucial role in shaping our team culture and achieving our business goals.

ISTA Solutions is hiring a Customer Service Representative - Appointment Setter for its Makati City office. This role centers on helping customers and managing their requests through phone, email, and chat. New hires receive a PHP 21,000 signing bonus. Key responsibilities Support customers by responding to inquiries via phone, email, and chat. Answer questions and resolve concerns about products and services. Collaborate with colleagues and other departments to address more complex issues. Maintain detailed records of customer interactions, transactions, and feedback. Work environment ISTA Solutions values employee satisfaction and encourages a healthy work-life balance. The team supports ongoing learning and works together to promote long-term growth.

We are seeking a meticulous and customer-focused Sales and Customer Support Associate to become a vital part of our client's team. This role is dedicated to addressing customer inquiries, resolving issues, and delivering exceptional service, while also promoting sales through in-depth product knowledge and relationship building. The ideal candidate will possess excellent communication skills, a proactive problem-solving approach, and the ability to effectively juggle customer support and sales responsibilities.Key Responsibilities:Professionally respond to customer inquiries via phone, email, and chat with efficiency and courtesy.Provide accurate information regarding products, services, pricing, and policies.Promptly resolve customer issues and complaints to ensure satisfaction.Process orders, manage customer accounts, and handle billing or service requests.Identify customer needs and suggest appropriate products or services to drive sales.Maintain detailed records of customer interactions using CRM systems.Work collaboratively with the sales team to meet targets and enhance customer retention.Stay informed about product offerings, promotions, and company policies.Qualifications:Demonstrated experience in customer support, sales, or a related field.Exceptional verbal and written communication skills.Strong problem-solving and organizational skills.Ability to thrive in a fast-paced environment and manage multiple tasks effectively.Familiarity with CRM or ticketing systems is advantageous.A customer-centric approach with a proactive and positive attitude.Technical and Work Environment Requirements:Internet Connection:Primary connection must have a minimum speed of 15 Mbps.Backup connection should have a minimum speed of 10 Mbps and must support work during power outages.Primary Device:A desktop or laptop with at least:Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.A minimum of 8 GB RAM.Backup Device:Must perform at or above an Intel Core i3 processor.Must be operational during power interruptions.Peripherals and Workspace:A working webcam.A noise-canceling USB headset.A quiet and dedicated home office space.A smartphone for communication and verification.

Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through clear communication and support.Key ResponsibilitiesProvide timely and professional responses to customer inquiries across various channels, including phone, email, and chat.Assist customers in resolving their concerns and provide effective solutions.Accurately document customer interactions and transactions for record-keeping.Work collaboratively with teammates to enhance customer service processes.Aim to meet or exceed individual and team performance metrics consistently.

Angkas is looking for a Service Excellence Associate based in Makati City, Metro Manila. This position centers on helping customers across multiple channels and ensuring each interaction meets high standards of service. What you will do Respond to customer inquiries through phone (inbound and outbound), email, chat, Telegram, social media, and in-app messaging. Resolve issues efficiently while providing thoughtful, personalized solutions. Build strong relationships with customers by understanding and addressing their needs. Take part in ongoing training and development sessions to improve service skills. Meet or exceed daily and monthly performance targets as set by your supervisor. Follow all company policies and procedures. Requirements Typing speed of at least 35 words per minute (to be assessed during screening). Ability to complete a mock call assessment as part of the application process. What to expect from Angkas Same-day hiring and offer process. Complimentary pre-employment medical check-up.

The Emergency Response Team Supervisor is responsible for overseeing high-risk, urgent, and sensitive incidents that require immediate attention and coordination across various functions. This pivotal role focuses on ensuring the swift resolution of escalated situations such as accidents, harassment cases, safety issues, claims, and critical customer concerns, all while safeguarding operational, financial, and reputational integrity.Key Responsibilities:Emergency Response:Lead and manage the Emergency Response Team (ERT) in addressing accidents and other urgent situations.Ensure compliance with response protocols for effectiveness and efficiency.Provide direction and support to ERT members during incidents.Document all incidents meticulously, including reports, images, and communication logs.Escalation Management:Manage escalations from passengers, bikers, and internal teams, ensuring prompt resolution.Evaluate incidents to assess severity and necessary actions, referring to senior management when needed.Collaborate with relevant departments (Operations, Legal, Insurance, etc.) to resolve escalated issues.Monitor and follow up on escalated cases to ensure timely closure.Coordination and Communication:Act as the primary liaison between the ERT, passengers, bikers, and external authorities (e.g., police, hospitals).Maintain proactive communication with affected parties to offer updates and assistance.Ensure accurate documentation and reporting of all incidents and escalations.Team Leadership:Train and mentor ERT members on incident response and safety protocols.Evaluate team performance and provide constructive feedback to enhance service quality.

Join AccorHotels as the In-Room Dining Outlet Team Leader, where you will spearhead a dedicated team to deliver exceptional dining experiences for our guests. Your leadership will ensure that our service standards exceed expectations, creating a luxurious and memorable in-room dining experience.

Overview of CSE Settlement Function:Document Management: Efficiently gather, assess, and authenticate all pertinent documents from clients, brokers, and lenders to ensure all criteria and outstanding conditions are met within specified timelines.Loan Finalization Support: Collaborate in the preparation, coordination, and execution of lender documentation and contracts crucial for closing home loan applications.Discharge & Issue Resolution: Oversee the discharge process, addressing and resolving application issues prior to settlement to prevent delays.Pipeline Oversight: Diligently monitor and manage settlements in your pipeline, ensuring proactive follow-ups and transparent communication with stakeholders.System Documentation: Maintain precise and comprehensive case notes in Salesforce to guarantee complete visibility and continuity across the team.Compliance & Best Practices: Stay updated on changes to the settlement process, industry guidelines, and internal policies to ensure adherence to best practices.Client Communication: Address client inquiries and concerns regarding settlement and closing, providing clear, supportive, and timely assistance.Complex Issue Handling: Skillfully navigate and assist in resolving complex issues, including those related to property titles and liens.Stakeholder Relationship Management: Cultivate strong collaborative relationships with internal teams and external partners to ensure seamless client experiences.Judgment & Escalation: Exercise sound judgment in managing client files, escalating issues promptly when risks or complications arise.

Accor Hotels in Makati City seeks a Lead Spa Therapist to blend hands-on spa therapy with team leadership. This position plays a key role in shaping each guest’s experience, from the initial welcome through to the final moments of their visit. Main responsibilities Deliver a variety of spa treatments and therapies to guests Guide, support, and motivate a team of spa therapists Uphold high standards for service quality and spa cleanliness Develop and fine-tune treatment protocols Foster a calm and welcoming atmosphere for clients Requirements Proven experience providing spa treatments Ability to lead and inspire a team Strong focus on guest satisfaction Attention to detail and a professional approach

RISE is dedicated to transforming the digital landscape of the Philippines by enhancing internet connectivity and delivering exceptional support to our business and wholesale partners. Our initiatives, including GetaFIX and Open Access Network, set the standard for reliable and swift installation services. We foster a culture of transparency and accountability, encouraging our team members to surpass expectations and collaborate in advancing the nation’s digital framework.As the Customer Experience (CX) Manager, you will be a crucial strategic partner in bridging customer insights with organizational transformation. You will lead the comprehensive design and implementation of both relational and transactional Net Promoter Score (NPS) programs. This role involves close collaboration with various department heads to translate qualitative feedback into impactful Service Improvement Plans (SIPs), aimed at minimizing customer friction and enhancing overall business performance.