Customer Support Associate - Makati

Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through cl…

About Us Previously, being a successful restaurateur meant having a love for food and people. However, in the digital age, embracing technology is equally essential. At Otter, we are passionate about helping restaurateurs thrive in the online food delivery space. Our trusted software supports restaurants worldwide, from large chains like Chick-fil-A and KFC to smaller establishments, enhancing their delivery operations by increasing sales, minimizing order issues, and alleviating delivery challenges. Role Overview: As the Customer Support Team Lead at Otter, you will motivate and guide a dedicated team of support agents to deliver outstanding customer experiences. You will influence the team’s operational efficiency by focusing on personnel development, optimizing workflows, and promoting a culture centered on customer satisfaction. Collaborating closely with other Team Leads and the US&C People Ops Manager, you will ensure our support services maintain the highest standards. The ideal candidate is a natural leader who derives satisfaction from implementing structured management strategies. Your Responsibilities: Lead and manage a team of support specialists in your region. Monitor and assess team performance, providing constructive feedback to ensure peak productivity. Inspire and coach team members to meet productivity and project objectives. Oversee and prioritize all support channels and queues, ensuring adherence to service level agreements. Manage shift schedules to guarantee optimal team coverage. Provide assistance to team members during their shifts as needed. Set a benchmark for quality support by actively responding to customer inquiries across all channels. Collaborate with the broader US&C SOS team on special projects to enhance overall support team success. Work with stakeholders to fulfill project and KPI requirements.

Join Love, Bonito as a Retail Sales Associate!Are you passionate about fashion and dedicated to providing outstanding customer service? As a Retail Sales Associate at Love, Bonito in Makati City, you'll play a vital role in our retail operations, collaborating closely with the store manager to enhance our sales performance.Main Responsibilities:Assist in daily retail operations and partner with the store manager to drive sales growth.Execute cashier responsibilities using the POS system for processing payments, exchanges, and returns.Manage stock by receiving and processing new inventory, replenishments, returns, damages, and transfers, while supporting stocktake activities.Ensure a seamless shopping experience by maintaining a well-stocked floor with a variety of merchandise in all colors, sizes, and quantities.Maintain a clean and inviting shopping environment on the sales floor and in fitting rooms.Communicate ongoing promotions and offers to customers effectively.Champion first-class service excellence and enhance the customer experience at all times.Engage with customers, providing personalized advice on color, fit, and silhouette to meet their needs.Requirements:Availability for a 5-day work week, including weekdays and weekends.Willingness to work 9-10 hours a day with a 1-hour break.Completion of at least 2 years of college education or a vocational course is preferred; proficiency in MS Office is a plus.Openness to both opening and closing shifts.Flexibility to work on weekends and public holidays.

We are seeking a meticulous and customer-focused Sales and Customer Support Associate to become a vital part of our client's team. This role is dedicated to addressing customer inquiries, resolving issues, and delivering exceptional service, while also promoting sales through in-depth product knowledge and relationship building. The ideal candidate will possess excellent communication skills, a proactive problem-solving approach, and the ability to effectively juggle customer support and sales responsibilities.Key Responsibilities:Professionally respond to customer inquiries via phone, email, and chat with efficiency and courtesy.Provide accurate information regarding products, services, pricing, and policies.Promptly resolve customer issues and complaints to ensure satisfaction.Process orders, manage customer accounts, and handle billing or service requests.Identify customer needs and suggest appropriate products or services to drive sales.Maintain detailed records of customer interactions using CRM systems.Work collaboratively with the sales team to meet targets and enhance customer retention.Stay informed about product offerings, promotions, and company policies.Qualifications:Demonstrated experience in customer support, sales, or a related field.Exceptional verbal and written communication skills.Strong problem-solving and organizational skills.Ability to thrive in a fast-paced environment and manage multiple tasks effectively.Familiarity with CRM or ticketing systems is advantageous.A customer-centric approach with a proactive and positive attitude.Technical and Work Environment Requirements:Internet Connection:Primary connection must have a minimum speed of 15 Mbps.Backup connection should have a minimum speed of 10 Mbps and must support work during power outages.Primary Device:A desktop or laptop with at least:Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.A minimum of 8 GB RAM.Backup Device:Must perform at or above an Intel Core i3 processor.Must be operational during power interruptions.Peripherals and Workspace:A working webcam.A noise-canceling USB headset.A quiet and dedicated home office space.A smartphone for communication and verification.

Key ResponsibilitiesOversee multiple teams and client projects, ensuring the full cycle of Salesforce CRM development, implementation, and quality assurance.Utilize structured thinking to swiftly adapt to shifts in policies, processes, and business priorities, showcasing a strong background in business operations.Establish systems strategies, create system requirements, design and prototype custom technology solutions, and facilitate system deployment.Collaborate with onshore stakeholders to gather requirements, propose design modifications, communicate daily progress, and manage stakeholder relations.Conduct business analysis to monitor and enhance key metrics and profitability.Exhibit exceptional leadership by motivating team members and fostering their professional growth.Contribute to talent acquisition, development, and retention strategies.Ensure the successful delivery of projects in line with established quality standards.Support practice development initiatives, including knowledge management and service standardization.Demonstrate a solid understanding of project management principles.

Join Love, Bonito as a Senior Sales Associate in Makati City! We are looking for passionate individuals who can enhance our guest experience and embody our mission of empowering women through style.You will be:A brand ambassador with a genuine enthusiasm for Love, Bonito, dedicated to delivering exceptional service to our guests.An advocate for women's empowerment through fashion, possessing a keen sense of personal style.A sociable individual, comfortable engaging with customers and creating meaningful interactions.A proactive leader with a track record in training, coaching, and developing team members.A results-oriented professional focused on driving sales and achieving business objectives through effective team training.A reliable team player who values feedback and is always ready to support colleagues.An innovative problem-solver, continuously seeking ways to enhance operational efficiency.Main Responsibilities:Assist the Store Manager and Supervisor in daily operations and leadership tasks.Manage daily and weekly operational checklists and inventory controls.Collaborate with the store manager to optimize sales performance and ensure top-tier customer service.Coach team members to deliver outstanding guest experiences, actively participating on the sales floor.Implement strategies to minimize stock losses, theft, and waste.Onboard and train new staff effectively.Ensure a seamless shopping experience by maintaining stock availability in all sizes and colors.Oversee the processing of new stock, including replenishments, returns, damages, and transfers, and assist with stock-taking.Perform cashier duties using the POS system for payment processing.Stay updated on company news, fashion trends, product information, and customer feedback.Promote excellence in customer service and experience at all times.Actively engage with customers to provide styling advice on color, fit, and silhouette.Support daily operational tasks as needed.

Join SGS, a global leader in inspection, verification, testing, and certification, as an Office Associate. This full-time role is perfect for new graduates or individuals looking to kickstart their career in a dynamic and supportive environment.

Roles & ResponsibilitiesWorkstream Leadership & Delivery ManagementLead comprehensive SFMC workstreams, encompassing requirements gathering, solution design, planning, and ensuring delivery governance.Oversee project risks, dependencies, sprint backlogs, and quality checkpoints.Conduct workshops and platform demonstrations in collaboration with marketing, product, engineering, and CRM teams.Solution Architecture & Platform IntegrationDesign SFMC solutions across Journey Builder, Automation Studio, Email Studio, Mobile Studio, and Content Builder.Manage integration strategies between SFMC and associated systems such as Salesforce CRM, CMS, DAM, e-commerce, and analytics platforms.Govern data modeling, Contact Builder structure, subscriber key strategies, and cross-cloud activation via Marketing Cloud Connect.Data, Audience & Personalization StrategyFormulate segmentation strategies, data flows, and campaign architectures utilizing SQL, AMPScript, dynamic content, and customer attributes.Ensure adherence to consent management, deliverability best practices, and privacy regulations.Analytics, Optimization & Value RealizationDrive measurement strategies using Marketing Cloud Intelligence (Datorama) and Einstein tools for predictive engagement.Create optimization roadmaps, testing frameworks (A/B/n, multivariate), and performance enhancement initiatives.Team Leadership & Knowledge DevelopmentGuide ACon/Con team members; review configurations, SQL scripts, documentation, and quality assurance.Contribute to capability building, reusable accelerators, playbooks, and best practice resources.

Budgeting, Forecasting & Financial SupportLead the annual budget, business plan, and forecast cycles for all Digital Services functions and markets.Ensure timely, accurate, and compliant submissions aligned with corporate assumptions.Collaborate with Finance and Business Navigation teams to review cost allocations, track digital spending, and optimize investments.Drive cost transparency and budget control through continuous monitoring and variance analysis.Prepare and present Digital Board (DBDBC/DBDC) materials with actionable financial insights.Performance & Business NavigationServe as a Business Navigator by analyzing performance trends, identifying opportunities for improvement, and supporting decisions with data and benchmarks.Develop and maintain digital cost models, KPIs, and dashboards to enhance performance management.Governance, Processes & Continuous ImprovementOwn and refine planning processes, governance routines, and reporting frameworks to ensure simplicity and standardization.Lead and direct process improvement initiatives to enhance efficiency and governance in financial and planning operations.Enhance collaboration tools to improve consistency and efficiency across teams.

Join Avaloq as a Quality Assurance Associate, a fantastic opportunity for fresh graduates to kickstart their careers in the dynamic field of Product and Technology. In this engaging role, you will work closely with our experienced team to ensure the highest quality standards in our products. Your keen eye for detail and commitment to excellence will be essential as you contribute to our mission of delivering outstanding solutions.

At Umpisa Inc., we are dedicated to establishing the Philippines as a premier technology hub on the global stage. Our innovative technology services company collaborates with select industries, clients, and talented individuals to develop groundbreaking solutions through digital transformation, modern software development, and venture building.We pride ourselves on creating world-class products and solutions that enhance the quality of life for organizations and individuals alike. We offer rewarding and challenging career opportunities in software development, product innovation, emerging technologies, and more for qualified candidates.

Role Overview lendigroup1 is hiring an Aussie Product Support Specialist based in Makati City. This position focuses on providing reliable customer service to clients who use our products. The role offers a mix of remote work and direct customer engagement, allowing for both flexibility and hands-on support.

Collaborate with the Executive Chef to manage all aspects of kitchen operations, ensuring excellent staff management, inventory oversight, and an unparalleled dining experience while adhering to the hotel's culinary standards. Lead a team dedicated to maintaining the highest food quality and ensuring compliance with safety, hygiene, and brand guidelines.Direct menu creation for all culinary offerings, accurately calculate food costs, and work towards achieving targeted food cost ratios through efficient management of ordering, inventory, and food control processes.Promote the training, mentoring, and professional growth of kitchen staff, fostering a collaborative, solution-driven, and high-performing workplace culture.

Work Arrangement Hybrid setup: three days per week onsite in Makati City. Role Overview The Patient Experience Supervisor ensures that a culture of care is delivered consistently across all clinics. This role leads patient engagement efforts, manages feedback systems, and supports programs aimed at improving service quality. Daily responsibilities include overseeing experience programs, coordinating service recovery, and supporting loyalty initiatives. Key Responsibilities Lead patient engagement initiatives and manage feedback channels. Oversee daily operations of patient experience programs. Coordinate service recovery and loyalty activities. Work with Service Quality Assurance and Clinic Operations teams to spot gaps and improve the patient journey. Train staff on service standards and monitor compliance. Track feedback and follow up on corrective actions. Recognize clinics and individuals for outstanding service. Location Makati City, Metro Manila, Philippines

Join our innovative team as an Associate Test Automation Engineer in Makati, Philippines! In this pivotal role, you will be responsible for designing, developing, and maintaining automated test frameworks that ensure the quality and reliability of our software products.Assist in the implementation of test automation frameworks and strategies.Create, execute, and maintain automated test scripts for both functional and regression testing.Work closely with development teams to seamlessly integrate automated testing into the CI/CD pipeline.Analyze test results, identify blockers, and collaborate with various teams to resolve issues.Support the enhancement and optimization of existing test automation processes and tools.Stay informed about the latest trends and best practices in test automation.Mentor and assist team members in adopting automation best practices.Contribute to the establishment of testing standards and methodologies.

About the Role Lendi Group is hiring an Aussie Product Support Specialist based in Makati City. This role centers on supporting Australian clients and making sure they have a smooth experience with our products. What You Will Do Assist Australian customers with product questions and troubleshooting. Guide users through features and resolve issues as they arise. Work to improve client satisfaction by providing clear, helpful support. Who We’re Looking For Strong customer service skills and a genuine interest in helping others. A problem-solver who can communicate clearly and patiently.

Join Our Team as a Technical Support Representative!We are looking for enthusiastic individuals to join our dynamic team at Backroom Offshoring Inc. located in the heart of Makati City. As a Technical Support Representative, you will play a crucial role in assisting our customers with our innovative software solutions in home health, hospice, and outpatient therapy agencies.Your Responsibilities Will Include:Efficiently processing customer calls and inquiries while documenting all interactions.Providing exceptional troubleshooting support and educating clients on product features.Maintaining effective ownership of calls to ensure resolution and customer satisfaction.Collaborating with various teams to enhance customer experience and product use.

Join our dynamic team at SGS as a Telemarketing and Customer Service Associate. In this vital role, you will engage with customers through phone and email, providing exceptional service and support. You will be responsible for promoting our services, managing customer inquiries, and ensuring a positive experience for every client.

Work Setup: Hybrid (3 days onsite and 2 days remote) | MakatiWe are looking for a dynamic and dedicated IT Infrastructure and Operations Specialist to join our technology team. In this pivotal role, you will oversee the implementation, maintenance, and support of our vital IT infrastructure. Your technical expertise will guarantee the stability, performance, and security of our server, network, and cloud environments, forming a robust foundation for the organization. If you're a proactive problem-solver who excels in a fast-paced environment and is enthusiastic about ensuring critical systems operate seamlessly, we want to hear from you!

Work Schedule: Morning ShiftWork Setup: Hybrid (3 days onsite per week) | MakatiEligibility: Open to local and expatriate candidates residing in the PhilippinesKey Responsibilities:Develop and execute unit test cases (JavaScript and related technologies)Adhere to best development practices across the platformProvide support to fellow developers integrating existing systems with ServiceNowDemonstrate strong hands-on experience with ServiceNow, including at least three full-cycle implementations of ITSM (Incident, Problem, Change), Asset Management, CMDB, and ITOMCreate comprehensive technical design documents and associated documentationPossess knowledge of web technologies (XML, HTML, etc.)Implement HRSD/CSM modules within ServiceNowCandidate Profile:Able to thrive in a dynamic and changing environmentPrior experience working on the ServiceNow platform is essentialExperience with ServiceNow integration with various solutions (SaaS, external applications) using REST API, web services, JSON, and ServiceNow scriptingProven ability to work under pressure and meet tight deadlinesExcellent communication, collaboration, analytical, and presentation skills, fostering a customer-centric and team-oriented environmentEssential Certifications:Certified System Administrator (preferred)ITIL Certifications (desired)Additional ServiceNow Certifications (advantageous)4 to 7 years of experience in the IT industryMinimum of 3 years of implementation/customization experience on ServiceNow