Entry Level Technical Support Representative

Join Our Team as a Technical Support Representative!We are looking for enthusiastic individuals to join our dynamic team at Backroom Offshoring Inc. located in the heart of Makati City. As a Technical Support Representative, you will play a crucial role in assisting our customers with our innovative software solutions in home health, hospice, and outpatient …

Join Our Team as a Junior Accountant!Note: This position is with TPSSI, a proud partner of GetGround. We operate Monday to Friday, from 11 AM to 8 PM local time in Makati City to effectively support our UK partner, GetGround.About TPSSI:Terranova Philippines Support Services Inc. (TPSSI) is a growing team of 30 dedicated professionals, established to provide support to our UK-based partner, GetGround. Our Makati office is led by experienced leaders who are committed to fostering a collaborative environment. We are actively expanding our accounting team within the next three months.Discover more about our vibrant Makati team through our videos, blog posts, and podcasts.GetGround is a values-driven organization aiming to democratize investment in high-value assets like real estate. With over 30,000 real estate customers globally and £1.5 billion in assets managed on our platform, we are redefining accessibility in the real estate market.Benefits: In addition to mandatory benefits in the Philippines, we offer: Competitive Salary HMO Benefits Health & Dental Insurance 12 Mental Health Days annually 10 days Sick Leave / Paid Time Off + Philippine Public Holidays 2 weeks of fully paid study leave to support your growth 1 day of remote work per week after probation Team and company-wide events Learning budget for professional development Growth and Development Cycles with performance reviews for rapid advancementWhat We’re Looking For:A degree in an accounting-related fieldLess than 1 year of accounting experience (fresh graduates are welcome!)Willingness to work in our Makati office 4 days per weekYour Responsibilities:Request financial information and documents from clientsAssist in various accounting tasks to support the team

Join our dynamic team as a Client & Prospect Support Specialist, where you will play a pivotal role in ensuring seamless coordination and operational support for our Service Operating Committees (SOC), client reporting, and the Client Portal. As a key point of contact, you will be responsible for the preparation, documentation, and governance processes that contribute to a consistently superior service experience.Your primary responsibilities include:Facilitating the organization of Service Operating Committee meetings.Coordinating, developing, and maintaining professional slide decks for SOC presentations aimed at both clients and internal stakeholders.Ensuring all slide presentations conform to official templates, standards, and formatting guidelines.Monitoring and enforcing deadlines for all SOC deliverables.Preparing and reviewing client reports in accordance with set deadlines.Supporting the ongoing enhancement of SOC processes and documentation.Publishing SOC documents, including reports, presentations, and meeting minutes, in the designated structure.Providing first-level support for the client portal, including access creation and troubleshooting.

Role Overview apply-superstaffjobs is looking for an Accounting Support Specialist who thrives on accuracy and organization. This remote position is based in Makati City, Metro Manila, Philippines. The role centers on high-volume data entry and the careful maintenance of financial records. Daily work involves QuickBooks, Excel, and ServiceSync, as well as regular communication with internal staff, national clients, and franchise partners. What You Will Do Enter, verify, and update financial data in QuickBooks, Excel, and ServiceSync with a high level of accuracy. Process invoices for national clients, ensuring all details are correct. Record and reconcile payment data, making sure funds are allocated properly. Track and organize month-end data for several franchise locations. Log vendor invoices, checking information against source documents before entry. Maintain organized records and spreadsheets to support the accounting team. Prepare monthly vendor statements for management review. Assist with entering customer collection data as needed. Spot and report any data discrepancies for prompt resolution. Support franchise partners with data entry tasks when required. Additional Information As System4 continues to grow, the scope of this role may expand to meet new business needs.

Join SGS, a global leader in inspection, verification, testing, and certification, as an Office Associate. This full-time role is perfect for new graduates or individuals looking to kickstart their career in a dynamic and supportive environment.

Join Avaloq as a Quality Assurance Associate, a fantastic opportunity for fresh graduates to kickstart their careers in the dynamic field of Product and Technology. In this engaging role, you will work closely with our experienced team to ensure the highest quality standards in our products. Your keen eye for detail and commitment to excellence will be essential as you contribute to our mission of delivering outstanding solutions.

Join our dynamic team at Avaloq as an L2 Application Support Specialist, where your analytical expertise will be pivotal in ensuring the robustness of our wealth management and digital platforms. Based in Makati City, Philippines, you will act as a vital link between our end-users and development teams, diagnosing intricate application issues and implementing effective solutions to ensure optimal performance for our clients' financial operations.Deliver second-level technical support for wealth management and digital platform applications, managing escalated tickets from L1 support teams.Utilize your skills in Oracle SQL to diagnose data issues through query writing and debugging.Execute Unix command-line operations for thorough log analysis, process monitoring, and job execution.Employ systematic problem-solving methodologies and diagnostic tools to troubleshoot application issues.Monitor application batches, scheduled jobs, and file-processing workflows using tools like Zena and Control-M.Maintain meticulous documentation of incidents, resolutions, and workarounds in the ticketing system, while also creating comprehensive knowledge base articles.Collaborate with development teams to identify root causes of recurring issues and implement lasting solutions.Provide technical assistance to end-users and L1 support staff, effectively communicating complex technical concepts.Keep abreast of application architecture, workflows, and system integrations within wealth and digital platforms.Conduct system testing and validation as per change management protocols.Participate in an on-call rotation to provide urgent support during critical incidents.Perform root cause analysis (RCA) on critical incidents, preparing detailed reports with recommendations for process enhancements.Coordinate with third-party vendors and external partners to resolve platform-related issues swiftly.

Role Overview AFRY is looking for a SharePoint Support Specialist to join the team in Makati City. This role focuses on supporting SharePoint environments and helping teams use SharePoint tools effectively to improve productivity. What You Will Do Provide support for SharePoint environments Assist teams with SharePoint tools and features Troubleshoot issues and resolve user requests What We Look For Attention to detail Interest in technology Experience with SharePoint is a plus

About Side, Inc.Side is a leading global provider of video game development and services, delivering innovative technical and creative solutions to many of the world's largest game developers and studios. Founded in 2009, leveraging over 30 years of industry expertise from our parent company based in Japan, Side has expanded to become a prominent player with 15+ studios across more than a dozen countries in North America, Europe, South America, and Asia.We specialize in a range of services including game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and dataset creation.Join us in our mission to share captivating stories with the world! Be part of a passionate global team dedicated to providing unforgettable gaming experiences.About the OpportunityWe are currently building a talent pool of enthusiastic and bilingual Player Support Representatives fluent in English and one of the following languages:FrenchItalianGermanSpanishPortugueseIn this role, you will represent our brand, assisting players with their inquiries, resolving issues, and ensuring they have a seamless and enjoyable gaming experience.This is a talent pooling opportunity, meaning your application will be considered for future openings. If you are passionate about gaming and customer service, we look forward to hearing from you!Key Responsibilities:Respond promptly to player inquiries via email, chat, and callbacks, resolving issues with professionalism and clarity.Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up.Guide users through product features and functionalities.Ensure consistent support quality by adhering to established standards and policies.Collaborate with team members to deliver optimal support outcomes.Be ready to respond to increased demand based on client requirements.Participate in daily huddles/meetings to stay updated on policies and processes before starting your shift.Maintain service-level agreements (SLAs) and performance KPIs (e.g., response time, resolution time, CSAT, First Contact Resolution).Escalate complex issues to the appropriate internal teams as necessary.Document recurring technical issues and escalate them to the relevant teams.

Join GetWingApp as an Outbound Sales Representative, where you'll play a critical role in driving our sales growth. As a key member of our team, you'll be responsible for reaching out to potential clients, generating leads, and setting appointments. Your persuasive communication skills and ability to handle objections will be essential in expanding our customer base and achieving sales targets.

About Us Previously, being a successful restaurateur meant having a love for food and people. However, in the digital age, embracing technology is equally essential. At Otter, we are passionate about helping restaurateurs thrive in the online food delivery space. Our trusted software supports restaurants worldwide, from large chains like Chick-fil-A and KFC to smaller establishments, enhancing their delivery operations by increasing sales, minimizing order issues, and alleviating delivery challenges. Role Overview: As the Customer Support Team Lead at Otter, you will motivate and guide a dedicated team of support agents to deliver outstanding customer experiences. You will influence the team’s operational efficiency by focusing on personnel development, optimizing workflows, and promoting a culture centered on customer satisfaction. Collaborating closely with other Team Leads and the US&C People Ops Manager, you will ensure our support services maintain the highest standards. The ideal candidate is a natural leader who derives satisfaction from implementing structured management strategies. Your Responsibilities: Lead and manage a team of support specialists in your region. Monitor and assess team performance, providing constructive feedback to ensure peak productivity. Inspire and coach team members to meet productivity and project objectives. Oversee and prioritize all support channels and queues, ensuring adherence to service level agreements. Manage shift schedules to guarantee optimal team coverage. Provide assistance to team members during their shifts as needed. Set a benchmark for quality support by actively responding to customer inquiries across all channels. Collaborate with the broader US&C SOS team on special projects to enhance overall support team success. Work with stakeholders to fulfill project and KPI requirements.

We are seeking a meticulous and customer-focused Sales and Customer Support Associate to become a vital part of our client's team. This role is dedicated to addressing customer inquiries, resolving issues, and delivering exceptional service, while also promoting sales through in-depth product knowledge and relationship building. The ideal candidate will possess excellent communication skills, a proactive problem-solving approach, and the ability to effectively juggle customer support and sales responsibilities.Key Responsibilities:Professionally respond to customer inquiries via phone, email, and chat with efficiency and courtesy.Provide accurate information regarding products, services, pricing, and policies.Promptly resolve customer issues and complaints to ensure satisfaction.Process orders, manage customer accounts, and handle billing or service requests.Identify customer needs and suggest appropriate products or services to drive sales.Maintain detailed records of customer interactions using CRM systems.Work collaboratively with the sales team to meet targets and enhance customer retention.Stay informed about product offerings, promotions, and company policies.Qualifications:Demonstrated experience in customer support, sales, or a related field.Exceptional verbal and written communication skills.Strong problem-solving and organizational skills.Ability to thrive in a fast-paced environment and manage multiple tasks effectively.Familiarity with CRM or ticketing systems is advantageous.A customer-centric approach with a proactive and positive attitude.Technical and Work Environment Requirements:Internet Connection:Primary connection must have a minimum speed of 15 Mbps.Backup connection should have a minimum speed of 10 Mbps and must support work during power outages.Primary Device:A desktop or laptop with at least:Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.A minimum of 8 GB RAM.Backup Device:Must perform at or above an Intel Core i3 processor.Must be operational during power interruptions.Peripherals and Workspace:A working webcam.A noise-canceling USB headset.A quiet and dedicated home office space.A smartphone for communication and verification.

Join our dynamic team at tasq-work as a Customer Service Representative in Luzon! We are eager to bring on motivated individuals who are committed to providing outstanding service to our esteemed clients. In this role, you will utilize your communication prowess, problem-solving abilities, and customer profiling skills to ensure an exceptional client experience.Key ResponsibilitiesRespond swiftly and professionally to customer inquiries via phone, email, and chatResolve customer issues and complaints with an emphasis on first-contact resolutionMaintain accurate and detailed records of customer interactionsCollaborate with team members to enhance customer service initiativesProvide information about products and services to meet customer needsIdentify and recommend opportunities to improve the customer experience proactivelyAchieve or surpass individual and team performance objectives

About the Role Lendi Group is hiring an Aussie Product Support Specialist based in Makati City. This role centers on supporting Australian clients and making sure they have a smooth experience with our products. What You Will Do Assist Australian customers with product questions and troubleshooting. Guide users through features and resolve issues as they arise. Work to improve client satisfaction by providing clear, helpful support. Who We’re Looking For Strong customer service skills and a genuine interest in helping others. A problem-solver who can communicate clearly and patiently.

Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through clear communication and support.Key ResponsibilitiesProvide timely and professional responses to customer inquiries across various channels, including phone, email, and chat.Assist customers in resolving their concerns and provide effective solutions.Accurately document customer interactions and transactions for record-keeping.Work collaboratively with teammates to enhance customer service processes.Aim to meet or exceed individual and team performance metrics consistently.

Key ResponsibilitiesOversee the management of multiple teams and clients throughout the entire Salesforce CRM development lifecycle, including implementation and quality assurance.Employ structured analytical thinking to swiftly adapt to changes in organizational policies, processes, and business priorities, drawing on substantial experience in business operations.Craft systems strategy, define requirements, design, prototype, and test customized technology solutions while supporting system implementation efforts.Engage with onshore stakeholders to grasp requirements, propose design modifications, communicate daily progress, and manage stakeholder relationships and escalations.Conduct business analysis to track and enhance performance metrics and profitability.Exhibit strong leadership qualities, inspiring team members through exemplary conduct.Lead, mentor, coach, and motivate team members to achieve their highest performance levels and enhance their career trajectories.Assist in the formulation and execution of talent acquisition, development, and retention strategies.Ensure high-quality project delivery of engagements led by you.Support practice development initiatives, including knowledge management, service standardization, and development of points of view.Possess a solid understanding of general project management principles.

Join CrewBloom as a Sales Development Representative (SDR) and play a pivotal role in our dynamic sales team. In this fully remote position, your primary focus will be to initiate contact with prospective clients, utilizing strategic outreach methods to cultivate qualified leads that drive our sales success. Key Responsibilities:Engage in proactive outbound prospecting through calls, emails, and social media to develop a strong sales pipeline.Identify and connect with key decision-makers, crafting tailored strategies for effective engagement.Qualify leads and arrange meetings for the sales team to facilitate successful conversions.Maintain meticulous records of interactions, follow-ups, and outcomes within our CRM system.Collaborate with the marketing team to synchronize outreach efforts with ongoing campaigns and initiatives.Enhance your understanding of our products and services to effectively communicate their value to potential clients.

Join CrewBloom as a Sales Development Representative (SDR) and leverage your HubSpot CRM expertise to play a pivotal role in our sales team. As an SDR, you will be instrumental in initiating the sales process, focusing on identifying and engaging potential clients through proactive outreach strategies. Your primary objective will be to generate qualified leads that significantly drive our sales success.Key Responsibilities:Engage in outbound prospecting via calls, emails, and social media to cultivate a strong sales pipeline.Identify and connect with key decision-makers, devising effective strategies for engagement.Qualify leads and arrange meetings for the sales team to convert prospects into clients.Maintain comprehensive records of interactions, follow-ups, and outcomes in our CRM system.Collaborate with the marketing team to synchronize outreach efforts with ongoing campaigns and initiatives.Continuously enhance your knowledge of our products and services to communicate their value confidently to prospects.

Join CrewBloom as a Sales Development Representative (SDR) focusing on Outbound Sales, where you'll play a pivotal role in our dynamic sales team. Your mission will be to engage potential clients through innovative outreach methods, generating high-quality leads that are essential for driving our sales success.Key Responsibilities:Execute outbound prospecting via calls, emails, and social media to cultivate a strong sales pipeline.Identify and connect with key decision-makers, crafting strategies to engage them effectively.Qualify leads and coordinate meetings for the sales team to convert prospects into clients.Document all interactions, follow-ups, and outcomes in our CRM system for accurate tracking.Collaborate with the marketing department to synchronize outreach efforts with ongoing campaigns and initiatives.Continuously enhance your knowledge of our products and services to effectively communicate their value to prospects.

Join CrewBloom as a Sales Development Representative (SDR) with a focus on Outbound Sales, where you will play a pivotal role in our sales team. Your primary responsibility will be to initiate the sales process by identifying and engaging potential clients through proactive outreach efforts. Your expertise will be crucial in generating qualified leads, ultimately contributing to our sales achievements.Key Responsibilities:Execute outbound prospecting through calls, emails, and social media to cultivate a strong sales pipeline.Identify and connect with key decision-makers, crafting effective engagement strategies.Qualify leads and coordinate meetings for the sales team to convert prospects into clients.Maintain comprehensive records of interactions, follow-ups, and outcomes in our CRM system.Work collaboratively with the marketing team to ensure outreach efforts align with ongoing campaigns and initiatives.Continuously develop knowledge about our products and services to confidently communicate their value to potential clients.