Product Operations Internship at Angkas | Makati City

Angkas is seeking a Product Operations Intern to join the team in Makati City. This internship supports the product team’s daily work and plays a key role in building processes that encourage collaboration, data-based decisions, and ongoing improvement. What you will do Streamline product processes and workflows to help different teams work together more eff…

Role Overview Angkas is looking for a Junior Data Engineer to help build and maintain the data infrastructure that supports analytics, reporting, and machine learning across the company. This position centers on turning raw data from multiple sources into reliable, high-quality datasets that guide business decisions. Working alongside data engineers, analysts, and machine learning engineers, the Junior Data Engineer will help develop data pipelines, enforce data quality, and monitor systems within a cloud-based environment. The role suits someone eager to grow their data engineering skills and contribute to production-ready solutions while learning about new tools and practices. What You Will Do Develop, maintain, and improve ETL/ELT data pipelines using SQL and Python. Combine and integrate data from a range of sources, including both batch and near real-time systems. Transform raw data into clean, validated datasets ready for analytics and machine learning use. Set up data quality checks and validation processes to ensure data integrity. Write, test, and maintain SQL and Python code for scalable data workflows. Monitor data pipelines and assist with incident investigation, troubleshooting, and resolution. Work with data analysts, machine learning engineers, and other teams to meet changing data requirements. Help with documentation, share knowledge, and support ongoing improvement of data engineering practices. Location This position is based in Makati City, Metro Manila, Philippines.

Join our dynamic team at Angkas as a dedicated and detail-oriented Junior Quality Engineer! We are seeking candidates with 1 to 2 years of experience in software testing to help us maintain the quality and reliability of our web, mobile, and backend systems. In this role, you will be responsible for executing comprehensive test strategies, identifying defects, and collaborating closely with cross-functional teams to deliver exceptional products.This is a fantastic opportunity for professionals looking to expand their QA expertise while taking on greater responsibilities.Key Responsibilities:Design, execute, and maintain manual test cases and scenarios.Conduct functional, regression, integration, and smoke testing.Perform API testing utilizing tools such as Postman.Identify, document, and manage bugs using a defect management tool (e.g., Jira).Work closely with developers and product managers to clarify requirements and edge cases.Validate bug fixes and ensure systems are production-ready.Participate in sprint ceremonies including planning, stand-ups, and retrospectives.Contribute to test documentation and process improvements.Support release validation and post-release monitoring.

About the Role Angkas is looking for a Software Engineer (Web) to help build and improve web applications that support transportation services across the Philippines. This position is based in Makati City, Metro Manila. What You Will Do Develop web solutions aimed at improving user experiences and making services more efficient Work closely with teams from different disciplines to design, build, and maintain scalable web applications Support the needs of a growing user base by ensuring applications remain reliable and effective Location Makati City, Metro Manila, Philippines

Join Angkas as an Academic Intern and embark on a transformative journey in the world of innovative transportation solutions. This internship is tailored for spirited students or recent graduates eager to immerse themselves in a vibrant, fast-paced environment.As a vital member of our team, you will collaborate with various departments, making meaningful contributions to projects aimed at enhancing operations and driving our mission to alleviate poverty through cutting-edge transport solutions.Your Responsibilities:Conduct research and gather data to bolster ongoing initiatives.Engage in brainstorming sessions to cultivate fresh strategies and innovative ideas.Assist with administrative duties, including documentation and scheduling.Work in tandem with team members to execute and monitor project milestones.Participate in training sessions designed to enhance your professional skills.

Angkas seeks a Lead Software Engineer to drive the technical direction of its mobile platform from Makati City. This position shapes the architecture and delivery of high-performance mobile software that helps make transportation more accessible across the Philippines. The role blends technical leadership, hands-on engineering, and collaboration with teams across the company. What you will do Design and evolve scalable, cross-platform mobile solutions using Flutter, maintaining a single codebase for both iOS and Android. Collaborate with Product, Design, and Backend teams to turn business goals into actionable technical plans, ensuring engineering aligns with product vision. Oversee integration of complex features, setting benchmarks for app responsiveness, resource usage, and long-term stability. Guide engineering teams during Agile ceremonies, refining sprint planning and processes to improve delivery and reliability. Enforce code quality through rigorous reviews, comprehensive unit and integration testing, and CI/CD practices. Evaluate and introduce new technologies and patterns to keep the Angkas tech stack effective and current. Promote high UI/UX standards, ensuring interfaces meet design requirements and brand guidelines. Mentor and lead distributed engineering teams, supporting collaboration and clear communication across time zones. Location This role is based in Makati City, Metro Manila, Philippines.

Join Angkas in Our Mission: At Angkas, we are dedicated to eliminating poverty in the Philippines by empowering our bikers to create sustainable livelihoods that positively impact their families and communities.Your Role:● Assist in monitoring project timelines, deliverables, and milestones.● Collaborate with engineering, QA, and product teams to facilitate seamless delivery.● Track sprint progress and aid in meeting commitments.● Support daily stand-ups, sprint planning, and retrospectives, while tracking and reporting risks, blockers, and dependencies.● Help maintain project documentation and status reports.● Ensure alignment among stakeholders regarding priorities and timelines.● Contribute to the continuous improvement of delivery processes.

Join the dynamic team at Accor Hotels as an intern and gain valuable experience in the hospitality industry. This internship offers a unique opportunity to work alongside seasoned professionals and develop your skills in a fast-paced environment. You will assist with various tasks, from customer service to administrative support, while gaining insights into hotel operations.

Comprehensive Calendar Leadership: Spearhead the development, synchronization, and implementation of a strategic brand calendar for the entire year that is closely aligned with corporate objectives and cultural events.Brand Equity Development: Cultivate and protect Angkas’ brand identity, voice, and essential messaging across all platforms. Drive initiatives that forge both emotional and functional bonds with our passengers.Budget and Media Strategy: Oversee and enhance annual branding budgets (both above-the-line and below-the-line) to ensure optimal return on investment. Direct media mix modeling, channel strategies, and purchasing through agency collaborations and internal teams.Social Media Strategy & Community Engagement: Design and manage ongoing and campaign-specific social media strategies to foster engagement and enhance brand presence. Advocate for the establishment of communities that act as brand champions.Strategic Partnerships for Growth: Discover, negotiate, and manage collaborative brand partnerships and sponsorships that enhance awareness, consideration, and user trials.Performance Metrics and User Conversion: Propel performance through brand health indicators (awareness, top-of-mind status, NPS) and engagement metrics (engagement rates, trial conversions, up to the third repeat booking). Collaborate across departments including CRM, product, operations, and performance marketing to nurture new users until they become regular customers.Team Leadership: Guide and develop junior brand associates and/or cross-functional teams.

We are seeking a dynamic and strategic Senior Manager for Special Projects & Strategy to spearhead our most impactful initiatives at Angkas. This role will be pivotal in leading cross-functional projects from inception to execution, bridging the gap between leadership, operations, and external partners. The ideal candidate will possess strong analytical acumen, commercial awareness, and the ability to navigate through uncertainty. You will simplify complex data into actionable insights, engage confidently with senior leadership and investors, and ensure seamless execution across various teams.Your contributions will directly influence how Angkas grows, scales, and competes in the market. If you are eager to understand the mechanics behind decision-making and organizational movement, this is your chance to make a significant impact.Key Responsibilities1. Strategy & Special ProjectsLead critical business projects that directly affect growth, profitability, and operational efficiency.Transform ambiguous challenges into structured work plans, timelines, and deliverables.Oversee initiatives from concept to implementation across departments.2. Data & Insight GenerationConvert large datasets into practical insights and strategic recommendations.Develop models, dashboards, and analytical tools to bolster decision-making.Create concise executive presentations and summaries for leadership review.Serve as an internal liaison between analytics and business teams.3. Stakeholder & Executive ManagementShare insights, recommendations, and updates with leadership teams.Prepare investor presentations, metrics, and strategic communications.Support fundraising, board meetings, and partnership dialogues with data-driven insights.4. Cross-Functional LeadershipCollaborate closely with Operations, Product, Marketing, Finance, and Legal teams.Align diverse stakeholders towards common goals.Drive execution without formal authority.5. Business Development & PartnershipsAssess new commercial opportunities, products, or pilot initiatives.Build compelling business cases for new verticals and initiatives.Facilitate partner negotiations and strategic alliances.

Role overview The Service Excellence Team Lead at Angkas, based in Makati City, plays a key part in shaping the customer service experience. This position guides a team to uphold high service standards and ensures customers receive attentive, consistent support. Main responsibilities Monitor team performance to identify strengths and areas needing improvement. Address team conflicts and employee concerns quickly and effectively. Recruit, train, coach, and develop Subject Matter Experts (SMEs) and Customer Experience Associates. Conduct regular performance evaluations and provide ongoing feedback to team members. Handle escalated customer issues and complaints with professionalism and care. Collaborate with others to design and implement strategies for service excellence. Introduce process improvements to boost efficiency and customer satisfaction. Carry out quality assurance audits and deliver constructive feedback to the team. Identify training needs based on quality assurance results. Report on and analyze team or departmental data. Additional expectations Follow company policies and procedures at all times. Meet or exceed targets and objectives set by your supervisor. Participate in ongoing training and development activities. Take on other responsibilities and projects as assigned.

At Angkas, we are driven by a mission to alleviate poverty in the Philippines by creating sustainable livelihood opportunities for our bikers, positively impacting their families and communities.As a Senior Software Engineer specializing in Flutter, you will be pivotal in laying the groundwork for this mission. You will embody our values, deliver high-quality app releases, and foster innovation to enhance the accessibility of the Angkas app for a broader audience of Filipinos.Key Responsibilities:Design, develop, and maintain high-performance mobile applications for both iOS and Android platforms using Flutter.Collaborate with cross-functional teams, including backend developers, product owners, project managers, user experience researchers, quality assurance testers, and other stakeholders, to gather requirements and understand project objectives.Troubleshoot and resolve complex technical challenges while optimizing application performance and reliability.Engage in agile methodologies, participating in planning sessions, daily stand-ups, and refinement meetings to ensure timely feature delivery.Conduct code reviews, write unit tests, and uphold best practices to maintain code quality and performance standards.Mentor junior and mid-level developers, imparting best practices for mobile architecture.Provide support for production issues, ensuring the business operates smoothly 24/7.Foster a positive and collaborative work environment through effective and professional communication.

The Emergency Response Team Supervisor is responsible for overseeing high-risk, urgent, and sensitive incidents that require immediate attention and coordination across various functions. This pivotal role focuses on ensuring the swift resolution of escalated situations such as accidents, harassment cases, safety issues, claims, and critical customer concerns, all while safeguarding operational, financial, and reputational integrity.Key Responsibilities:Emergency Response:Lead and manage the Emergency Response Team (ERT) in addressing accidents and other urgent situations.Ensure compliance with response protocols for effectiveness and efficiency.Provide direction and support to ERT members during incidents.Document all incidents meticulously, including reports, images, and communication logs.Escalation Management:Manage escalations from passengers, bikers, and internal teams, ensuring prompt resolution.Evaluate incidents to assess severity and necessary actions, referring to senior management when needed.Collaborate with relevant departments (Operations, Legal, Insurance, etc.) to resolve escalated issues.Monitor and follow up on escalated cases to ensure timely closure.Coordination and Communication:Act as the primary liaison between the ERT, passengers, bikers, and external authorities (e.g., police, hospitals).Maintain proactive communication with affected parties to offer updates and assistance.Ensure accurate documentation and reporting of all incidents and escalations.Team Leadership:Train and mentor ERT members on incident response and safety protocols.Evaluate team performance and provide constructive feedback to enhance service quality.

Join Angkas as an ERT Administrator, where you will play a pivotal role in managing our emergency response team’s operational efficiency. In this position, you will be responsible for maintaining records, coordinating between departments, and ensuring all safety protocols are followed to enhance our service delivery.

Angkas seeks a Data Analytics and Insights Manager to join the team in Makati City, Metro Manila. This leadership role guides the data science team and shapes strategies that help achieve business goals. The position focuses on using data to improve how the company operates and to create a better experience for customers. What you will do Lead and mentor the data science team, helping them turn analysis into practical strategies. Design and implement a data strategy that supports Angkas’s objectives. Identify opportunities where data can streamline operations and increase customer satisfaction. Share insights with key stakeholders to encourage data-driven decision-making across the company. Work with different business units to develop data-focused solutions for complex challenges. Stay updated on developments in data science and machine learning that are relevant to Angkas. Build and maintain strong relationships with stakeholders throughout the organization. Ensure the team follows company policies and works toward performance targets. Participate in ongoing professional development to remain current in the field. Location This position is based in Makati City, Metro Manila, Philippines.

Role overview The Onboarding Associate Manager at Angkas plays a key role in welcoming new drivers to the platform in Makati City, Metro Manila. This position leads a team of field onboarding agents, shaping the experience for new recruits and supporting their successful start with Angkas. What you will do Lead, motivate, and guide a team of field onboarding agents to meet established targets. Set clear expectations and provide ongoing feedback and coaching to drive team productivity. Refine and improve onboarding processes to ensure efficiency and compliance. Deliver a smooth and positive onboarding experience for every new driver. Monitor and analyze key metrics, including time to activation and conversion rates, to assess onboarding success. Collaborate with the recruitment team to identify, attract, and screen qualified driver candidates. Use creative recruitment approaches to help achieve hiring goals. Interview potential drivers to evaluate their suitability for the platform. Oversee verification of driver documents such as licenses, permits, and medical certificates to ensure regulatory compliance. Develop and deliver training programs that equip new drivers with essential skills and knowledge. Ensure drivers understand how to use platform features and follow operational guidelines. Adhere to company policies and procedures while working to exceed targets. Participate in ongoing training to stay updated on industry trends. Take on additional projects and responsibilities as needed to support the team and company goals. Location This role is based in Makati City, Metro Manila, Philippines.

At Angkas, our mission is to combat poverty in the Philippines by empowering our bikers to establish sustainable livelihoods that positively influence their families and communities.The Senior Quality Assurance Engineer will be instrumental in laying the groundwork for achieving this mission by ensuring our software applications operate at peak performance under various conditions.Key Responsibilities:● Uphold quality throughout the entire software development lifecycle, from requirements gathering to delivery.● Lead and conduct comprehensive end-to-end testing.● Strategize and implement the optimal balance of manual testing and test automation for our mobile applications.● Enhance the test automation process at Angkas by refining tools/scripts, expanding test coverage, and optimizing code structure.● Diagnose and analyze bugs within the application to assist developers in identifying root causes.● Automate repetitive manual tasks to boost productivity for yourself and your team.● Craft clear, comprehensive, and detailed test plans for the development team's work.● Ensure timely testing and delivery of your assigned tasks consistently.● Engage in product discussions and refine acceptance criteria.● Acquire substantial product knowledge and comprehend the technical architecture of our offerings.● Eliminate dependencies by producing clear documentation.● Collaborate with fellow engineers, designers, and QAs to clarify implementation details based on established architectural and design patterns.● Embrace Angkas values and integrate them into daily interactions naturally.

Angkas is looking for a Service Excellence Associate based in Makati City, Metro Manila. This position centers on helping customers across multiple channels and ensuring each interaction meets high standards of service. What you will do Respond to customer inquiries through phone (inbound and outbound), email, chat, Telegram, social media, and in-app messaging. Resolve issues efficiently while providing thoughtful, personalized solutions. Build strong relationships with customers by understanding and addressing their needs. Take part in ongoing training and development sessions to improve service skills. Meet or exceed daily and monthly performance targets as set by your supervisor. Follow all company policies and procedures. Requirements Typing speed of at least 35 words per minute (to be assessed during screening). Ability to complete a mock call assessment as part of the application process. What to expect from Angkas Same-day hiring and offer process. Complimentary pre-employment medical check-up.

Oversee and evaluate the performance and engagement of new drivers throughout their initial 21-day activation period.Design and execute targeted strategies to enhance the productivity and engagement of newly onboarded drivers.Partner with fleet managers to ensure new driver members receive comprehensive support.Analyze early performance data to identify trends, risks, and opportunities, and propose actionable improvements.Maintain regular communication with new drivers via phone calls, text messages, and emails to foster motivation and set clear expectations.Assist in developing educational resources and onboarding materials specifically geared towards the needs of early-stage drivers.

About the Internship SGS offers an internship for students interested in building practical IT experience. Interns join the IT team in Makati and Alabang, working on real projects and learning directly from experienced professionals. What You Will Do Assist with day-to-day IT operations Support ongoing projects under the guidance of the IT team Develop technical skills through hands-on tasks Gain exposure to different areas within IT Who Can Apply Students currently enrolled in an IT-related course Willing to work onsite in Makati and Alabang