Sales and Customer Support Associate

We are seeking a meticulous and customer-focused Sales and Customer Support Associate to become a vital part of our client's team. This role is dedicated to addressing customer inquiries, resolving issues, and delivering exceptional service, while also promoting sales through in-depth product knowledge and relationship building. The ideal candidate will poss…

Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through clear communication and support.Key ResponsibilitiesProvide timely and professional responses to customer inquiries across various channels, including phone, email, and chat.Assist customers in resolving their concerns and provide effective solutions.Accurately document customer interactions and transactions for record-keeping.Work collaboratively with teammates to enhance customer service processes.Aim to meet or exceed individual and team performance metrics consistently.

About Us Previously, being a successful restaurateur meant having a love for food and people. However, in the digital age, embracing technology is equally essential. At Otter, we are passionate about helping restaurateurs thrive in the online food delivery space. Our trusted software supports restaurants worldwide, from large chains like Chick-fil-A and KFC to smaller establishments, enhancing their delivery operations by increasing sales, minimizing order issues, and alleviating delivery challenges. Role Overview: As the Customer Support Team Lead at Otter, you will motivate and guide a dedicated team of support agents to deliver outstanding customer experiences. You will influence the team’s operational efficiency by focusing on personnel development, optimizing workflows, and promoting a culture centered on customer satisfaction. Collaborating closely with other Team Leads and the US&C People Ops Manager, you will ensure our support services maintain the highest standards. The ideal candidate is a natural leader who derives satisfaction from implementing structured management strategies. Your Responsibilities: Lead and manage a team of support specialists in your region. Monitor and assess team performance, providing constructive feedback to ensure peak productivity. Inspire and coach team members to meet productivity and project objectives. Oversee and prioritize all support channels and queues, ensuring adherence to service level agreements. Manage shift schedules to guarantee optimal team coverage. Provide assistance to team members during their shifts as needed. Set a benchmark for quality support by actively responding to customer inquiries across all channels. Collaborate with the broader US&C SOS team on special projects to enhance overall support team success. Work with stakeholders to fulfill project and KPI requirements.

Job Description:Join our dynamic Business Development team as an Associate, where you will be instrumental in driving growth by expanding our network of broker clients and increasing the portfolio of properties available for individuals seeking their ideal home. This role emphasizes client acquisition through effective telesales operations, empowering you to make a significant impact in the real estate market.

Join Love, Bonito as a Retail Sales Associate!Are you passionate about fashion and dedicated to providing outstanding customer service? As a Retail Sales Associate at Love, Bonito in Makati City, you'll play a vital role in our retail operations, collaborating closely with the store manager to enhance our sales performance.Main Responsibilities:Assist in daily retail operations and partner with the store manager to drive sales growth.Execute cashier responsibilities using the POS system for processing payments, exchanges, and returns.Manage stock by receiving and processing new inventory, replenishments, returns, damages, and transfers, while supporting stocktake activities.Ensure a seamless shopping experience by maintaining a well-stocked floor with a variety of merchandise in all colors, sizes, and quantities.Maintain a clean and inviting shopping environment on the sales floor and in fitting rooms.Communicate ongoing promotions and offers to customers effectively.Champion first-class service excellence and enhance the customer experience at all times.Engage with customers, providing personalized advice on color, fit, and silhouette to meet their needs.Requirements:Availability for a 5-day work week, including weekdays and weekends.Willingness to work 9-10 hours a day with a 1-hour break.Completion of at least 2 years of college education or a vocational course is preferred; proficiency in MS Office is a plus.Openness to both opening and closing shifts.Flexibility to work on weekends and public holidays.

Role Overview lendigroup1 is hiring an Aussie Product Support Specialist based in Makati City. This position focuses on providing reliable customer service to clients who use our products. The role offers a mix of remote work and direct customer engagement, allowing for both flexibility and hands-on support.

Join Love, Bonito as a Senior Sales Associate in Makati City! We are looking for passionate individuals who can enhance our guest experience and embody our mission of empowering women through style.You will be:A brand ambassador with a genuine enthusiasm for Love, Bonito, dedicated to delivering exceptional service to our guests.An advocate for women's empowerment through fashion, possessing a keen sense of personal style.A sociable individual, comfortable engaging with customers and creating meaningful interactions.A proactive leader with a track record in training, coaching, and developing team members.A results-oriented professional focused on driving sales and achieving business objectives through effective team training.A reliable team player who values feedback and is always ready to support colleagues.An innovative problem-solver, continuously seeking ways to enhance operational efficiency.Main Responsibilities:Assist the Store Manager and Supervisor in daily operations and leadership tasks.Manage daily and weekly operational checklists and inventory controls.Collaborate with the store manager to optimize sales performance and ensure top-tier customer service.Coach team members to deliver outstanding guest experiences, actively participating on the sales floor.Implement strategies to minimize stock losses, theft, and waste.Onboard and train new staff effectively.Ensure a seamless shopping experience by maintaining stock availability in all sizes and colors.Oversee the processing of new stock, including replenishments, returns, damages, and transfers, and assist with stock-taking.Perform cashier duties using the POS system for payment processing.Stay updated on company news, fashion trends, product information, and customer feedback.Promote excellence in customer service and experience at all times.Actively engage with customers to provide styling advice on color, fit, and silhouette.Support daily operational tasks as needed.

Join Our Team as a Technical Support Representative!We are looking for enthusiastic individuals to join our dynamic team at Backroom Offshoring Inc. located in the heart of Makati City. As a Technical Support Representative, you will play a crucial role in assisting our customers with our innovative software solutions in home health, hospice, and outpatient therapy agencies.Your Responsibilities Will Include:Efficiently processing customer calls and inquiries while documenting all interactions.Providing exceptional troubleshooting support and educating clients on product features.Maintaining effective ownership of calls to ensure resolution and customer satisfaction.Collaborating with various teams to enhance customer experience and product use.

About the Role Lendi Group is hiring an Aussie Product Support Specialist based in Makati City. This role centers on supporting Australian clients and making sure they have a smooth experience with our products. What You Will Do Assist Australian customers with product questions and troubleshooting. Guide users through features and resolve issues as they arise. Work to improve client satisfaction by providing clear, helpful support. Who We’re Looking For Strong customer service skills and a genuine interest in helping others. A problem-solver who can communicate clearly and patiently.

Join our dynamic team at SGS as a Telemarketing and Customer Service Associate. In this vital role, you will engage with customers through phone and email, providing exceptional service and support. You will be responsible for promoting our services, managing customer inquiries, and ensuring a positive experience for every client.

Angkas is looking for a Service Excellence Associate based in Makati City, Metro Manila. This position centers on helping customers across multiple channels and ensuring each interaction meets high standards of service. What you will do Respond to customer inquiries through phone (inbound and outbound), email, chat, Telegram, social media, and in-app messaging. Resolve issues efficiently while providing thoughtful, personalized solutions. Build strong relationships with customers by understanding and addressing their needs. Take part in ongoing training and development sessions to improve service skills. Meet or exceed daily and monthly performance targets as set by your supervisor. Follow all company policies and procedures. Requirements Typing speed of at least 35 words per minute (to be assessed during screening). Ability to complete a mock call assessment as part of the application process. What to expect from Angkas Same-day hiring and offer process. Complimentary pre-employment medical check-up.

Role Overview AFRY is looking for a SharePoint Support Specialist to join the team in Makati City. This role focuses on supporting SharePoint environments and helping teams use SharePoint tools effectively to improve productivity. What You Will Do Provide support for SharePoint environments Assist teams with SharePoint tools and features Troubleshoot issues and resolve user requests What We Look For Attention to detail Interest in technology Experience with SharePoint is a plus

About Side, Inc.Side is a leading global provider of video game development and services, delivering innovative technical and creative solutions to many of the world's largest game developers and studios. Founded in 2009, leveraging over 30 years of industry expertise from our parent company based in Japan, Side has expanded to become a prominent player with 15+ studios across more than a dozen countries in North America, Europe, South America, and Asia.We specialize in a range of services including game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and dataset creation.Join us in our mission to share captivating stories with the world! Be part of a passionate global team dedicated to providing unforgettable gaming experiences.About the OpportunityWe are currently building a talent pool of enthusiastic and bilingual Player Support Representatives fluent in English and one of the following languages:FrenchItalianGermanSpanishPortugueseIn this role, you will represent our brand, assisting players with their inquiries, resolving issues, and ensuring they have a seamless and enjoyable gaming experience.This is a talent pooling opportunity, meaning your application will be considered for future openings. If you are passionate about gaming and customer service, we look forward to hearing from you!Key Responsibilities:Respond promptly to player inquiries via email, chat, and callbacks, resolving issues with professionalism and clarity.Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up.Guide users through product features and functionalities.Ensure consistent support quality by adhering to established standards and policies.Collaborate with team members to deliver optimal support outcomes.Be ready to respond to increased demand based on client requirements.Participate in daily huddles/meetings to stay updated on policies and processes before starting your shift.Maintain service-level agreements (SLAs) and performance KPIs (e.g., response time, resolution time, CSAT, First Contact Resolution).Escalate complex issues to the appropriate internal teams as necessary.Document recurring technical issues and escalate them to the relevant teams.

Join our dynamic team as a Client & Prospect Support Specialist, where you will play a pivotal role in ensuring seamless coordination and operational support for our Service Operating Committees (SOC), client reporting, and the Client Portal. As a key point of contact, you will be responsible for the preparation, documentation, and governance processes that contribute to a consistently superior service experience.Your primary responsibilities include:Facilitating the organization of Service Operating Committee meetings.Coordinating, developing, and maintaining professional slide decks for SOC presentations aimed at both clients and internal stakeholders.Ensuring all slide presentations conform to official templates, standards, and formatting guidelines.Monitoring and enforcing deadlines for all SOC deliverables.Preparing and reviewing client reports in accordance with set deadlines.Supporting the ongoing enhancement of SOC processes and documentation.Publishing SOC documents, including reports, presentations, and meeting minutes, in the designated structure.Providing first-level support for the client portal, including access creation and troubleshooting.

RISE is dedicated to transforming the digital landscape of the Philippines by offering unparalleled services and robust support to our business and wholesale partners. Our commitment to enhancing connectivity efficiency is exemplified through initiatives like GetaFIX and the Open Access Network, which help us set high standards for reliability and swift installation. We foster a culture grounded in transparency and accountability, empowering our team members to surpass expectations and collectively drive the nation’s digital progress.

Join CrewBloom as a Sales Development Representative (SDR) with a focus on Outbound Sales, where you will play a pivotal role in our sales team. Your primary responsibility will be to initiate the sales process by identifying and engaging potential clients through proactive outreach efforts. Your expertise will be crucial in generating qualified leads, ultimately contributing to our sales achievements.Key Responsibilities:Execute outbound prospecting through calls, emails, and social media to cultivate a strong sales pipeline.Identify and connect with key decision-makers, crafting effective engagement strategies.Qualify leads and coordinate meetings for the sales team to convert prospects into clients.Maintain comprehensive records of interactions, follow-ups, and outcomes in our CRM system.Work collaboratively with the marketing team to ensure outreach efforts align with ongoing campaigns and initiatives.Continuously develop knowledge about our products and services to confidently communicate their value to potential clients.

Join Angkas as a Procurement Associate, where you will play a pivotal role in managing sourcing strategies, negotiating contracts, and ensuring efficient procurement processes. Your analytical skills will help optimize cost savings and enhance supplier relationships, contributing to the overall success of our dynamic team.

Join sovrun as the Head of Sales and lead our dynamic sales team to drive revenue growth and expand our market presence. In this pivotal role, you will develop and implement innovative sales strategies, foster key client relationships, and oversee the entire sales process to ensure the success of our organizational objectives.

Join CrewBloom as a Sales Development Representative (SDR) focusing on Outbound Sales, where you'll play a pivotal role in our dynamic sales team. Your mission will be to engage potential clients through innovative outreach methods, generating high-quality leads that are essential for driving our sales success.Key Responsibilities:Execute outbound prospecting via calls, emails, and social media to cultivate a strong sales pipeline.Identify and connect with key decision-makers, crafting strategies to engage them effectively.Qualify leads and coordinate meetings for the sales team to convert prospects into clients.Document all interactions, follow-ups, and outcomes in our CRM system for accurate tracking.Collaborate with the marketing department to synchronize outreach efforts with ongoing campaigns and initiatives.Continuously enhance your knowledge of our products and services to effectively communicate their value to prospects.

Join our dynamic team at Avaloq as an L2 Application Support Specialist, where your analytical expertise will be pivotal in ensuring the robustness of our wealth management and digital platforms. Based in Makati City, Philippines, you will act as a vital link between our end-users and development teams, diagnosing intricate application issues and implementing effective solutions to ensure optimal performance for our clients' financial operations.Deliver second-level technical support for wealth management and digital platform applications, managing escalated tickets from L1 support teams.Utilize your skills in Oracle SQL to diagnose data issues through query writing and debugging.Execute Unix command-line operations for thorough log analysis, process monitoring, and job execution.Employ systematic problem-solving methodologies and diagnostic tools to troubleshoot application issues.Monitor application batches, scheduled jobs, and file-processing workflows using tools like Zena and Control-M.Maintain meticulous documentation of incidents, resolutions, and workarounds in the ticketing system, while also creating comprehensive knowledge base articles.Collaborate with development teams to identify root causes of recurring issues and implement lasting solutions.Provide technical assistance to end-users and L1 support staff, effectively communicating complex technical concepts.Keep abreast of application architecture, workflows, and system integrations within wealth and digital platforms.Conduct system testing and validation as per change management protocols.Participate in an on-call rotation to provide urgent support during critical incidents.Perform root cause analysis (RCA) on critical incidents, preparing detailed reports with recommendations for process enhancements.Coordinate with third-party vendors and external partners to resolve platform-related issues swiftly.