Service Excellence Associate

Angkas is looking for a Service Excellence Associate based in Makati City, Metro Manila. This position centers on helping customers across multiple channels and ensuring each interaction meets high standards of service. What you will do Respond to customer inquiries through phone (inbound and outbound), email, chat, Telegram, social media, and in-app messagi…

Role overview The Service Excellence Team Lead at Angkas, based in Makati City, plays a key part in shaping the customer service experience. This position guides a team to uphold high service standards and ensures customers receive attentive, consistent support. Main responsibilities Monitor team performance to identify strengths and areas needing improvement. Address team conflicts and employee concerns quickly and effectively. Recruit, train, coach, and develop Subject Matter Experts (SMEs) and Customer Experience Associates. Conduct regular performance evaluations and provide ongoing feedback to team members. Handle escalated customer issues and complaints with professionalism and care. Collaborate with others to design and implement strategies for service excellence. Introduce process improvements to boost efficiency and customer satisfaction. Carry out quality assurance audits and deliver constructive feedback to the team. Identify training needs based on quality assurance results. Report on and analyze team or departmental data. Additional expectations Follow company policies and procedures at all times. Meet or exceed targets and objectives set by your supervisor. Participate in ongoing training and development activities. Take on other responsibilities and projects as assigned.

Job Title: Data Analyst - Commercial ExcellenceLocation: Makati City, PhilippinesEmployment Type: Full-timeAbout the RoleJoin our dynamic Commercial Excellence team at AFRY as a Data Analyst, where you will play a pivotal role in converting complex data into meaningful insights. Collaborating with a diverse international team located in both the Nordics and the Philippines, you will tackle large datasets to create impactful reports and dashboards. Your ability to analyze data alongside understanding the needs of business stakeholders will be crucial for effective decision-making.As a senior member of the team, you will lead the development of interactive Power BI dashboards and reports in collaboration with your colleagues in the Philippines. We seek an individual who can adeptly translate business requirements into compelling reports while working closely with our international IT team to deliver optimal solutions. Your contributions will be vital in fostering a more data-driven culture within our organization. Key Responsibilities and Skills:Stakeholder Coordination & Communication: Engage with both technical and non-technical stakeholders, ensuring a smooth flow of information and understanding.Data-Driven Analysis and Reporting: Leverage strong analytical skills to visualize data trends and perform comprehensive analyses, with a solid grasp of data modeling and transformation.Collaboration: Work closely with product owners, the data team, and project managers to ensure the reliability and scalability of data solutions.Project Management: Manage sales-related projects or system enhancements, overseeing timelines, documentation, and stakeholder alignment.Strategic and Process Thinking: Employ a strategic mindset to improve operational efficiency and user experience.

We are seeking a meticulous and customer-focused Sales and Customer Support Associate to become a vital part of our client's team. This role is dedicated to addressing customer inquiries, resolving issues, and delivering exceptional service, while also promoting sales through in-depth product knowledge and relationship building. The ideal candidate will possess excellent communication skills, a proactive problem-solving approach, and the ability to effectively juggle customer support and sales responsibilities.Key Responsibilities:Professionally respond to customer inquiries via phone, email, and chat with efficiency and courtesy.Provide accurate information regarding products, services, pricing, and policies.Promptly resolve customer issues and complaints to ensure satisfaction.Process orders, manage customer accounts, and handle billing or service requests.Identify customer needs and suggest appropriate products or services to drive sales.Maintain detailed records of customer interactions using CRM systems.Work collaboratively with the sales team to meet targets and enhance customer retention.Stay informed about product offerings, promotions, and company policies.Qualifications:Demonstrated experience in customer support, sales, or a related field.Exceptional verbal and written communication skills.Strong problem-solving and organizational skills.Ability to thrive in a fast-paced environment and manage multiple tasks effectively.Familiarity with CRM or ticketing systems is advantageous.A customer-centric approach with a proactive and positive attitude.Technical and Work Environment Requirements:Internet Connection:Primary connection must have a minimum speed of 15 Mbps.Backup connection should have a minimum speed of 10 Mbps and must support work during power outages.Primary Device:A desktop or laptop with at least:Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.A minimum of 8 GB RAM.Backup Device:Must perform at or above an Intel Core i3 processor.Must be operational during power interruptions.Peripherals and Workspace:A working webcam.A noise-canceling USB headset.A quiet and dedicated home office space.A smartphone for communication and verification.

Join our dynamic team at SGS as a Telemarketing and Customer Service Associate. In this vital role, you will engage with customers through phone and email, providing exceptional service and support. You will be responsible for promoting our services, managing customer inquiries, and ensuring a positive experience for every client.

Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through clear communication and support.Key ResponsibilitiesProvide timely and professional responses to customer inquiries across various channels, including phone, email, and chat.Assist customers in resolving their concerns and provide effective solutions.Accurately document customer interactions and transactions for record-keeping.Work collaboratively with teammates to enhance customer service processes.Aim to meet or exceed individual and team performance metrics consistently.

Join our dynamic team as a Business Operations Associate where you will play a pivotal role in streamlining our operational processes. In this position, you will be responsible for analyzing business operations to identify areas for improvement, assisting in project management, and collaborating with various departments to ensure operational excellence. Your contributions will help drive efficiency and support the overall success of our organization.

Join Love, Bonito as a Retail Sales Associate!Are you passionate about fashion and dedicated to providing outstanding customer service? As a Retail Sales Associate at Love, Bonito in Makati City, you'll play a vital role in our retail operations, collaborating closely with the store manager to enhance our sales performance.Main Responsibilities:Assist in daily retail operations and partner with the store manager to drive sales growth.Execute cashier responsibilities using the POS system for processing payments, exchanges, and returns.Manage stock by receiving and processing new inventory, replenishments, returns, damages, and transfers, while supporting stocktake activities.Ensure a seamless shopping experience by maintaining a well-stocked floor with a variety of merchandise in all colors, sizes, and quantities.Maintain a clean and inviting shopping environment on the sales floor and in fitting rooms.Communicate ongoing promotions and offers to customers effectively.Champion first-class service excellence and enhance the customer experience at all times.Engage with customers, providing personalized advice on color, fit, and silhouette to meet their needs.Requirements:Availability for a 5-day work week, including weekdays and weekends.Willingness to work 9-10 hours a day with a 1-hour break.Completion of at least 2 years of college education or a vocational course is preferred; proficiency in MS Office is a plus.Openness to both opening and closing shifts.Flexibility to work on weekends and public holidays.

RISE is dedicated to transforming the digital landscape of the Philippines by offering unparalleled services and robust support to our business and wholesale partners. Our commitment to enhancing connectivity efficiency is exemplified through initiatives like GetaFIX and the Open Access Network, which help us set high standards for reliability and swift installation. We foster a culture grounded in transparency and accountability, empowering our team members to surpass expectations and collectively drive the nation’s digital progress.

Join Angkas as a Procurement Associate, where you will play a pivotal role in managing sourcing strategies, negotiating contracts, and ensuring efficient procurement processes. Your analytical skills will help optimize cost savings and enhance supplier relationships, contributing to the overall success of our dynamic team.

Role overview The Onboarding Associate Manager at Angkas plays a key role in welcoming new drivers to the platform in Makati City, Metro Manila. This position leads a team of field onboarding agents, shaping the experience for new recruits and supporting their successful start with Angkas. What you will do Lead, motivate, and guide a team of field onboarding agents to meet established targets. Set clear expectations and provide ongoing feedback and coaching to drive team productivity. Refine and improve onboarding processes to ensure efficiency and compliance. Deliver a smooth and positive onboarding experience for every new driver. Monitor and analyze key metrics, including time to activation and conversion rates, to assess onboarding success. Collaborate with the recruitment team to identify, attract, and screen qualified driver candidates. Use creative recruitment approaches to help achieve hiring goals. Interview potential drivers to evaluate their suitability for the platform. Oversee verification of driver documents such as licenses, permits, and medical certificates to ensure regulatory compliance. Develop and deliver training programs that equip new drivers with essential skills and knowledge. Ensure drivers understand how to use platform features and follow operational guidelines. Adhere to company policies and procedures while working to exceed targets. Participate in ongoing training to stay updated on industry trends. Take on additional projects and responsibilities as needed to support the team and company goals. Location This role is based in Makati City, Metro Manila, Philippines.

Join our dynamic Financial & Credit team as a Finance and Credit Associate, where you will play a pivotal role in delivering administrative and operational support. This position is ideal for those eager to establish a strong foundation in finance and credit operations. You will be responsible for maintaining precise records, overseeing workflows, and assisting with various financial and credit-related processes to enhance the efficiency and accuracy of our team.Review and update workflow tracking and management tools, such as the Financial Log.Monitor shared email accounts, coordinating activities with team members and underwriters.Update account files and track relevant activities while managing file folders on the LAN.Identify necessary financial data required for comprehensive financial reviews.Engage with underwriting teams to proactively gather essential information.Utilize Moody's Credit Lens to upload and analyze financial statement data.Conduct thorough research on accounts, industry sectors, and competitive landscapes.Prepare and populate templates for Collateral Analysis and Assessment related to individual loss-sensitive accounts.Initiate and oversee the completion of Collateral Change Requests and associated transactions.

Role overview The Order Management Associate at Continental will play a key part in making sure customer orders are handled accurately from start to finish. Based in Makati City on a Mid Shift schedule, this role centers on keeping the order process smooth and reliable for both customers and internal teams. What you will do Process and manage customer orders from the time they are received until completion Review order details for accuracy and resolve any discrepancies Coordinate with internal teams to address order-related questions or issues Communicate updates to customers clearly and promptly Contribute to strong customer relationships by providing dependable service Requirements Keen attention to detail Effective and clear communication skills Ability to work collaboratively with colleagues in different departments Dedication to excellent customer service This position is located in Makati City and follows a Mid Shift work schedule.

Job Description:Join our dynamic Business Development team as an Associate, where you will be instrumental in driving growth by expanding our network of broker clients and increasing the portfolio of properties available for individuals seeking their ideal home. This role emphasizes client acquisition through effective telesales operations, empowering you to make a significant impact in the real estate market.

Oversee and evaluate the performance and engagement of new drivers throughout their initial 21-day activation period.Design and execute targeted strategies to enhance the productivity and engagement of newly onboarded drivers.Partner with fleet managers to ensure new driver members receive comprehensive support.Analyze early performance data to identify trends, risks, and opportunities, and propose actionable improvements.Maintain regular communication with new drivers via phone calls, text messages, and emails to foster motivation and set clear expectations.Assist in developing educational resources and onboarding materials specifically geared towards the needs of early-stage drivers.

The Governance & Legal Associate plays a crucial role in delivering exceptional legal and administrative support to Lendi Group’s General Counsel and Company Secretary. This pivotal position ensures high-quality governance practices across the Group’s Board, Committees, and various management and project-level committees.This role uniquely combines governance and legal acumen with AI-enhanced efficiency, facilitating all facets of company secretarial operations, board administration, committee oversight, and legal documentation.Additionally, this position will extend legal assistance to the broader legal team whenever feasible. The ideal candidate is a qualified lawyer with experience in governance and company secretarial functions, possessing the ability to interpret and apply Philippine laws, especially regarding data protection, corporate compliance, and employment regulations, within the context of an Australian-headquartered operation.

Role Overview apply-superstaffjobs is looking for an Accounting Support Specialist who thrives on accuracy and organization. This remote position is based in Makati City, Metro Manila, Philippines. The role centers on high-volume data entry and the careful maintenance of financial records. Daily work involves QuickBooks, Excel, and ServiceSync, as well as regular communication with internal staff, national clients, and franchise partners. What You Will Do Enter, verify, and update financial data in QuickBooks, Excel, and ServiceSync with a high level of accuracy. Process invoices for national clients, ensuring all details are correct. Record and reconcile payment data, making sure funds are allocated properly. Track and organize month-end data for several franchise locations. Log vendor invoices, checking information against source documents before entry. Maintain organized records and spreadsheets to support the accounting team. Prepare monthly vendor statements for management review. Assist with entering customer collection data as needed. Spot and report any data discrepancies for prompt resolution. Support franchise partners with data entry tasks when required. Additional Information As System4 continues to grow, the scope of this role may expand to meet new business needs.

Key ResponsibilitiesOversee multiple teams and client projects, ensuring the full cycle of Salesforce CRM development, implementation, and quality assurance.Utilize structured thinking to swiftly adapt to shifts in policies, processes, and business priorities, showcasing a strong background in business operations.Establish systems strategies, create system requirements, design and prototype custom technology solutions, and facilitate system deployment.Collaborate with onshore stakeholders to gather requirements, propose design modifications, communicate daily progress, and manage stakeholder relations.Conduct business analysis to monitor and enhance key metrics and profitability.Exhibit exceptional leadership by motivating team members and fostering their professional growth.Contribute to talent acquisition, development, and retention strategies.Ensure the successful delivery of projects in line with established quality standards.Support practice development initiatives, including knowledge management and service standardization.Demonstrate a solid understanding of project management principles.

Join Love, Bonito as a Senior Sales Associate in Makati City! We are looking for passionate individuals who can enhance our guest experience and embody our mission of empowering women through style.You will be:A brand ambassador with a genuine enthusiasm for Love, Bonito, dedicated to delivering exceptional service to our guests.An advocate for women's empowerment through fashion, possessing a keen sense of personal style.A sociable individual, comfortable engaging with customers and creating meaningful interactions.A proactive leader with a track record in training, coaching, and developing team members.A results-oriented professional focused on driving sales and achieving business objectives through effective team training.A reliable team player who values feedback and is always ready to support colleagues.An innovative problem-solver, continuously seeking ways to enhance operational efficiency.Main Responsibilities:Assist the Store Manager and Supervisor in daily operations and leadership tasks.Manage daily and weekly operational checklists and inventory controls.Collaborate with the store manager to optimize sales performance and ensure top-tier customer service.Coach team members to deliver outstanding guest experiences, actively participating on the sales floor.Implement strategies to minimize stock losses, theft, and waste.Onboard and train new staff effectively.Ensure a seamless shopping experience by maintaining stock availability in all sizes and colors.Oversee the processing of new stock, including replenishments, returns, damages, and transfers, and assist with stock-taking.Perform cashier duties using the POS system for payment processing.Stay updated on company news, fashion trends, product information, and customer feedback.Promote excellence in customer service and experience at all times.Actively engage with customers to provide styling advice on color, fit, and silhouette.Support daily operational tasks as needed.

Join SGS, a global leader in inspection, verification, testing, and certification, as an Office Associate. This full-time role is perfect for new graduates or individuals looking to kickstart their career in a dynamic and supportive environment.