Team Manager

Join our dynamic team at deepbluecompany as a Team Manager where you will lead and inspire a group of talented individuals. You will be responsible for driving team performance, fostering a collaborative environment, and ensuring the successful execution of projects. As a pivotal figure in our organization, you will play a crucial role in shaping our team cu…

The Emergency Response Team Supervisor is responsible for overseeing high-risk, urgent, and sensitive incidents that require immediate attention and coordination across various functions. This pivotal role focuses on ensuring the swift resolution of escalated situations such as accidents, harassment cases, safety issues, claims, and critical customer concerns, all while safeguarding operational, financial, and reputational integrity.Key Responsibilities:Emergency Response:Lead and manage the Emergency Response Team (ERT) in addressing accidents and other urgent situations.Ensure compliance with response protocols for effectiveness and efficiency.Provide direction and support to ERT members during incidents.Document all incidents meticulously, including reports, images, and communication logs.Escalation Management:Manage escalations from passengers, bikers, and internal teams, ensuring prompt resolution.Evaluate incidents to assess severity and necessary actions, referring to senior management when needed.Collaborate with relevant departments (Operations, Legal, Insurance, etc.) to resolve escalated issues.Monitor and follow up on escalated cases to ensure timely closure.Coordination and Communication:Act as the primary liaison between the ERT, passengers, bikers, and external authorities (e.g., police, hospitals).Maintain proactive communication with affected parties to offer updates and assistance.Ensure accurate documentation and reporting of all incidents and escalations.Team Leadership:Train and mentor ERT members on incident response and safety protocols.Evaluate team performance and provide constructive feedback to enhance service quality.

About Us Previously, being a successful restaurateur meant having a love for food and people. However, in the digital age, embracing technology is equally essential. At Otter, we are passionate about helping restaurateurs thrive in the online food delivery space. Our trusted software supports restaurants worldwide, from large chains like Chick-fil-A and KFC to smaller establishments, enhancing their delivery operations by increasing sales, minimizing order issues, and alleviating delivery challenges. Role Overview: As the Customer Support Team Lead at Otter, you will motivate and guide a dedicated team of support agents to deliver outstanding customer experiences. You will influence the team’s operational efficiency by focusing on personnel development, optimizing workflows, and promoting a culture centered on customer satisfaction. Collaborating closely with other Team Leads and the US&C People Ops Manager, you will ensure our support services maintain the highest standards. The ideal candidate is a natural leader who derives satisfaction from implementing structured management strategies. Your Responsibilities: Lead and manage a team of support specialists in your region. Monitor and assess team performance, providing constructive feedback to ensure peak productivity. Inspire and coach team members to meet productivity and project objectives. Oversee and prioritize all support channels and queues, ensuring adherence to service level agreements. Manage shift schedules to guarantee optimal team coverage. Provide assistance to team members during their shifts as needed. Set a benchmark for quality support by actively responding to customer inquiries across all channels. Collaborate with the broader US&C SOS team on special projects to enhance overall support team success. Work with stakeholders to fulfill project and KPI requirements.

Role Overview Lendi Group is hiring a Team Leader - Settlement in Makati City. This position leads a team focused on delivering accurate and timely settlement processes. The team leader sets the standard for operational quality and creates a space where collaboration thrives. What You Will Do Guide and support the settlement team to meet daily and monthly targets Monitor settlement activities to ensure accuracy and timeliness Promote a culture of continuous improvement and teamwork About Lendi Group Lendi Group continues to grow and values leaders who make a real difference in how teams work and deliver results. This role offers the chance to shape both team performance and customer outcomes.

Join Canva as a Customer Service Team Lead and play a vital role in shaping our customer service strategies. You will lead a dynamic team dedicated to enhancing customer satisfaction while driving performance excellence. This position requires strong leadership skills, a passion for customer service, and the ability to foster a collaborative team environment.

Role overview The Service Excellence Team Lead at Angkas, based in Makati City, plays a key part in shaping the customer service experience. This position guides a team to uphold high service standards and ensures customers receive attentive, consistent support. Main responsibilities Monitor team performance to identify strengths and areas needing improvement. Address team conflicts and employee concerns quickly and effectively. Recruit, train, coach, and develop Subject Matter Experts (SMEs) and Customer Experience Associates. Conduct regular performance evaluations and provide ongoing feedback to team members. Handle escalated customer issues and complaints with professionalism and care. Collaborate with others to design and implement strategies for service excellence. Introduce process improvements to boost efficiency and customer satisfaction. Carry out quality assurance audits and deliver constructive feedback to the team. Identify training needs based on quality assurance results. Report on and analyze team or departmental data. Additional expectations Follow company policies and procedures at all times. Meet or exceed targets and objectives set by your supervisor. Participate in ongoing training and development activities. Take on other responsibilities and projects as assigned.

Join AccorHotels as the In-Room Dining Outlet Team Leader, where you will spearhead a dedicated team to deliver exceptional dining experiences for our guests. Your leadership will ensure that our service standards exceed expectations, creating a luxurious and memorable in-room dining experience.

Role overview The Onboarding Associate Manager at Angkas plays a key role in welcoming new drivers to the platform in Makati City, Metro Manila. This position leads a team of field onboarding agents, shaping the experience for new recruits and supporting their successful start with Angkas. What you will do Lead, motivate, and guide a team of field onboarding agents to meet established targets. Set clear expectations and provide ongoing feedback and coaching to drive team productivity. Refine and improve onboarding processes to ensure efficiency and compliance. Deliver a smooth and positive onboarding experience for every new driver. Monitor and analyze key metrics, including time to activation and conversion rates, to assess onboarding success. Collaborate with the recruitment team to identify, attract, and screen qualified driver candidates. Use creative recruitment approaches to help achieve hiring goals. Interview potential drivers to evaluate their suitability for the platform. Oversee verification of driver documents such as licenses, permits, and medical certificates to ensure regulatory compliance. Develop and deliver training programs that equip new drivers with essential skills and knowledge. Ensure drivers understand how to use platform features and follow operational guidelines. Adhere to company policies and procedures while working to exceed targets. Participate in ongoing training to stay updated on industry trends. Take on additional projects and responsibilities as needed to support the team and company goals. Location This role is based in Makati City, Metro Manila, Philippines.

Join our dynamic team as a Premium Audit Team Lead where you will play a pivotal role in overseeing the audit processes of our premium services. You will lead a team of auditors, ensuring compliance with industry standards and maintaining the highest quality of service. Your expertise will guide the team in conducting thorough audits, analyzing data, and providing actionable insights for improvement.This position is perfect for an experienced professional who thrives in a collaborative environment and is passionate about driving operational excellence.

Join Avaloq's dynamic Security team, comprising a diverse group of analysts and seasoned software engineers dedicated to safeguarding our technology infrastructure. As a Senior Software Engineer, you will play a pivotal role in developing, maintaining, and enhancing our application security frameworks and tools across all technology stacks. Collaborate closely with business teams to implement best practices tailored to specific security needs, conduct comprehensive application security assessments, monitor vulnerabilities, and assist in devising effective risk mitigation strategies.Your Key Responsibilities:Collaborate with Product Development, customers, business analysts, and software partners to analyze, design, and develop security requirements.Create, implement, and sustain internal CI/CD pipelines and automated tools to enhance vulnerability management and streamline development workflows.Engage in cross-functional projects, contributing your expertise and collaborating with various departments.Oversee the daily automated build process, analyzing security warnings and providing necessary guidance or solutions.Monitor third-party library management, including updates and removals, utilizing in-house tools and platforms like Mend.Evaluate detected vulnerabilities, assess their exploitability, analyze false positives, and propose effective fixes.Maintain configuration control, ensuring the accuracy of the release baseline.Coordinate security initiatives across teams to guarantee the quality and security of Avaloq products.Prepare and disseminate documentation and reports regarding security risks, findings, and remediation progress.Conduct regular compliance reviews with internal security policies and best practices.Participate in technical discussions, sharing insights on security implementations and opportunities for improvement.

Role overview The Finance Controller at Manila Recruitment manages financial operations and ensures the accuracy of financial reporting. Working from Makati City, this position shapes financial strategy and helps drive informed business decisions. What you will do Direct daily financial operations and oversee reporting processes Develop and improve financial strategies that align with company objectives Lead budgeting activities and monitor results against established targets Review and interpret financial data to deliver actionable insights Work closely with other departments to maintain compliance and support efficient operations Requirements Proven leadership skills with experience guiding a finance team Strong analytical abilities and attention to detail Thorough understanding of financial regulations and compliance requirements Background in collaborating across departments to build effective working relationships This role is located in Makati City, Metro Manila, Philippines.

We are seeking a dynamic and experienced Senior IT Manager to lead our IT operations across a diverse network of schools. This pivotal role focuses on maintaining the reliability, security, and efficiency of our technology infrastructure. You will define IT strategy, manage a distributed IT team across various locations and time zones, and oversee vendor partnerships to ensure seamless technology services. By aligning IT operations with our educational mission, you will play an essential role in providing staff and students with reliable technology resources.The Senior IT Manager will closely collaborate with System Operations, Engineering, School Operations, and external partners. This role demands exceptional leadership skills, a strategic mindset, and extensive technical expertise, particularly in Microsoft environments. If you are passionate about education and thrive in an innovative setting, we encourage you to apply.Key Responsibilities:Leadership and Strategy:Develop and implement an IT strategy that aligns with organizational goals.Lead and manage a geographically dispersed IT team, ensuring consistent service delivery.Establish clear performance metrics, workflows, and accountability measures.Mentor and coach team members to foster their professional development.User Support and Ticket Management:Oversee IT support functions, ensuring timely ticket resolution and high service quality.Implement and monitor service-level agreements (SLAs) across the organization.Identify and address recurring issues, driving long-term solutions to enhance user experience.Microsoft Platform Administration:Oversee administration of Microsoft Entra (Azure AD), Microsoft 365, SharePoint, and Teams.Ensure compliance with licensing, configuration, and security standards.Guide the IT team in managing tenant health, permissions, and collaboration tools.Network and Infrastructure Oversight:Ensure reliable connectivity and performance across all school sites.Manage network architecture, including firewalls, switches, and wireless infrastructure.Oversee IT asset lifecycle policies, including procurement and retirement.Security and Compliance:Develop and enforce IT security policies including endpoint protection and access controls.Ensure compliance with data protection regulations.Lead regular security audits, risk assessments, and disaster recovery planning.Web Hosting and Vendor Management:Oversee web hosting services, ensuring uptime and security.

Role overview rise is hiring a Contracts & Compliance Manager to manage the company’s contracts and oversee compliance with internal policies and external regulations. This position requires close attention to detail, strong organizational habits, and a working knowledge of legal principles and contract management. What you will do Draft, review, and manage various types of contracts to support business needs. Create and update compliance policies that align with company goals. Collaborate with teams throughout the organization to ensure processes meet legal and regulatory standards. Location This role is based in Makati City.

Role overview AccorHotels seeks a Duty Manager in Makati City to oversee daily hotel operations. This position centers on upholding service standards and ensuring guests enjoy a smooth, positive stay. Main responsibilities Supervise front-of-house staff and coordinate their daily tasks Handle guest relations by responding to concerns and requests quickly Collaborate with other departments to support efficient hotel operations

Join Turner Townsend as a Cost Manager and play a pivotal role in the delivery of high-quality cost management services within the real estate sector. You will be responsible for overseeing project costs, ensuring effective budget management, and delivering value for our clients. Your expertise will contribute to the success of various projects and enhance our reputation in the industry.

Job Description:The Corporate Account Manager will oversee the entire lifecycle of corporate accounts, managing collections, billing, driving renewals, executing upsells, and recovering clients at risk of churn. You will act as the primary liaison, ensuring client satisfaction and fostering revenue growth while adhering to compliance standards.Key Responsibilities:1. Collections & Billing● Efficiently manage billing cycles by issuing invoices and statements of account (SOA) while diligently following up on payments.● Proactively reach out to clients through phone or email regarding overdue accounts and devise repayment plans.● Reconcile payments and credits, partnering with the Finance team to resolve any discrepancies.2. Renewal and Retention● Collaborate with internal teams to craft proposals, campaigns, and pricing strategies.● Ensure that contracts are renewed within 30–60 days prior to their expiry.3. Upselling & Cross-selling● Identify opportunities for expansion within existing accounts.● Create and present ROI-driven proposals for new features or services.4. Stakeholder Management & Client Management● Foster and maintain strong working relationships with key client contacts across finance, procurement, and operational decision-makers.● Be the primary point of contact for all matters related to billing, collections, and account management.● Swiftly address escalations and collaborate with internal teams to ensure an excellent client experience.5. Reporting & Process Improvement● Maintain precise data in CRM and other tracking tools, documenting all client interactions and activities.● Generate and present weekly and monthly reports on collections, renewal pipelines, upsell progress, and account health.● Analyze collection trends to identify bottlenecks and suggest process enhancements for improved efficiency.

Join our dynamic team at Sovrun as a Sales and Marketing Manager in our Makati City office. This full-time on-site role is pivotal for driving our sales and marketing strategies. You will spearhead brand development, implement both digital and offline marketing initiatives, and analyze market dynamics to uncover new opportunities. Building robust relationships with clients and the community will be key to your success. Responsibilities include forging new business ventures, managing strategic partnerships, and collaborating with various internal teams to meet growth targets.Key ResponsibilitiesSales & Revenue GenerationLead the sales of our innovative AI products and services.Oversee the sales pipeline from lead generation through to successful closure.Draft proposals, pricing structures, and final agreements.Meet or exceed monthly and quarterly revenue goals.Earn commissions from closed deals and successful monetization initiatives.AI Content Generation & ExecutionLeverage AI tools to create engaging marketing content, advertising creatives, sales collateral, and social media materials.Optimize AI-generated content to ensure alignment with our brand voice and performance metrics.Experiment with generative AI to enhance efficiency, scalability, and conversion rates.Social Media Management & MonetizationOversee and expand our presence on social media across key platforms.Develop and implement content calendars and marketing campaigns.Identify and execute monetization strategies through paid campaigns, partnerships, lead funnels, and product sales.Monitor audience engagement, growth metrics, and monetization effectiveness.Marketing & Lead GenerationDesign and implement lead-generation and demand-generation campaigns.Manage paid advertising efforts across selected platforms.Ensure messaging consistency across organic, paid, and sales channels.Support the launch of new products and promotional campaigns.Research & Development (AI, Social Media, Tech Tools)Investigate and test new AI tools, social media platforms, and marketing technologies.Identify opportunities to enhance efficiency, automation, and performance.Stay informed on the latest trends in AI, social media, and digital marketing.Data, Analytics & ReportingAnalyze sales, campaign, and social media performance data.Generate weekly performance reports and monthly analytics summaries.Use data insights to inform optimization strategies and decision-making.General ResponsibilitiesFunction as a marketing and sales generalist, supporting cross-functional projects as necessary.Collaborate with leadership, product, and creative teams to drive growth initiatives.Provide administrative, operational, or project-based assistance as required.Additional tasks may be assigned as needed.

Join Accor Hotels as an Assistant Engineering Manager, where you will play a key role in overseeing engineering operations, ensuring maintenance efficiency, and enhancing guest experiences. You will collaborate with a dynamic team to implement best practices in facility management, while also contributing to sustainability initiatives.

ABOUT US At Indie Campers, we are revolutionizing road trips through our innovative campervan Marketplace, making unforgettable journeys accessible to everyone. Our digital-first approach and customer-centric philosophy have crafted an exceptional booking experience, allowing us to provide high-quality road trips at competitive prices. Having facilitated over one million nights of rentals for more than 300,000 travelers across 169 countries, we offer a diverse range of road trip options, including short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase our vehicles. With a strong emphasis on technology, our dynamic challenges require top-tier talent and unwavering motivation. As we expand our team, we invite passionate individuals to join us on this exciting journey. THE ROLE As the General Manager for the APAC region, you will spearhead all revenue operations, focusing on optimizing gross margins, nights traveled, and cost of sales. Your responsibilities will include strategic planning, team leadership, and operational management to achieve growth and profitability objectives. You will be the driving force behind regional success, ensuring alignment with the company’s vision and standards. Joining our Revenue team at our Manila Regional Office, you will report directly to the Chief Revenue Officer (CRO) and collaborate closely with your regional team and the global HQ. WHAT WILL YOU WORK ON? Strategic Planning: Formulate and execute regional strategies aimed at enhancing performance metrics such as gross margin, nights traveled, and cost of sales as a revenue percentage. Team Leadership: Inspire and manage regional teams to achieve peak performance and effectively implement strategies. Operational Management: Oversee all regional operations, ensuring efficiency, quality, and compliance with our standards. Performance Monitoring: Track and report on key performance indicators related to gross margin, nights traveled, and cost of sales. Cross-functional Collaboration: Work in conjunction with regional and HQ teams to ensure cohesive execution of regional objectives. Customer Experience: Deliver outstanding customer service and satisfaction throughout the region. Process Improvement: Identify and implement opportunities for enhancing processes and fostering innovation across regional operations. Financial Management: Oversee regional budgets and financial performance, ensuring alignment with strategic goals.

Role overview Turner Townsend seeks an Electrical Cost Manager based in Makati City. The position centers on managing costs for electrical projects, with particular attention to budgeting, forecasting, and financial reporting. The role involves working closely with project teams to ensure financial targets are met and that reporting is accurate and timely. Key responsibilities Manage and oversee cost control activities for electrical projects. Maintain accuracy in project budgets and forecasts throughout all project phases. Prepare, review, and present financial reports related to project costs. Collaborate with cross-functional teams to identify areas for cost savings and support improved financial performance. Requirements Professional background in electrical engineering and cost management. Experience managing budgeting, forecasting, and financial reporting for electrical projects. Ability to work effectively with both technical and financial teams.