Customer Experience Associate

Handle customer inquiries through various channels including phone (both inbound and outbound), email, and chat to ensure effective problem resolution. Provide exceptional service to our high-value customers, fostering strong relationships by offering customized solutions. Assist customers across multiple platforms including Telegram, Social Media, In-App me…

Become a part of Angkas and contribute to delivering outstanding customer service experience to our esteemed clientele!We are looking for a driven and customer-oriented Customer Experience Associate to enhance our team at Angkas.In this role, you will:Address customer inquiries and resolve issues through multiple communication channels including phone (inbound and outbound), email, and chat.Provide exceptional service to our valued customers, fostering strong relationships through tailored support.Engage with customers on various platforms such as Telegram, Social Media, In-App, Email, and Chat.Participate in continuous training and development initiatives.Meet or exceed daily and monthly performance targets as set by your supervisor.Follow company policies and procedures diligently.

Join our team at Angkas as a Customer Experience Associate and play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing exceptional service that reflects the company's dedication to quality and innovation.As part of a dynamic team, you will be empowered to identify opportunities for improvement and contribute to our mission of transforming transportation in the Philippines.

Canva is seeking a Program Manager based in Makati to focus on improving the customer experience. This position centers on leading projects that shape how users interact with Canva, aiming to deliver outstanding service and support at every step of the journey. Role overview This role involves guiding initiatives that influence the entire user journey. The Program Manager will work closely with teams from different departments, ensuring that customer needs are met and exceeded. What you will do Lead programs designed to enhance customer experience and satisfaction Collaborate with cross-functional groups to align on goals and execution Use data and insights to inform strategies and measure impact Requirements Experience managing programs or projects focused on customer experience Strong ability to work with diverse teams Comfort with using data to drive decisions

Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through clear communication and support.Key ResponsibilitiesProvide timely and professional responses to customer inquiries across various channels, including phone, email, and chat.Assist customers in resolving their concerns and provide effective solutions.Accurately document customer interactions and transactions for record-keeping.Work collaboratively with teammates to enhance customer service processes.Aim to meet or exceed individual and team performance metrics consistently.

Work Arrangement Hybrid setup: three days per week onsite in Makati City. Role Overview The Patient Experience Supervisor ensures that a culture of care is delivered consistently across all clinics. This role leads patient engagement efforts, manages feedback systems, and supports programs aimed at improving service quality. Daily responsibilities include overseeing experience programs, coordinating service recovery, and supporting loyalty initiatives. Key Responsibilities Lead patient engagement initiatives and manage feedback channels. Oversee daily operations of patient experience programs. Coordinate service recovery and loyalty activities. Work with Service Quality Assurance and Clinic Operations teams to spot gaps and improve the patient journey. Train staff on service standards and monitor compliance. Track feedback and follow up on corrective actions. Recognize clinics and individuals for outstanding service. Location Makati City, Metro Manila, Philippines

As a Learning Experience Specialist at getwingapp, you will play a pivotal role in enhancing the learning journey of our users. Your expertise in instructional design and user experience will help us create engaging and effective educational content. Collaborate with cross-functional teams to identify learning needs and develop innovative solutions that empower our users to achieve their goals.

As a User Insights Analyst focusing on the Voice of Customers, you will play a pivotal role in understanding and enhancing user experiences at Canva. Your primary responsibility will be to gather, analyze, and interpret user feedback to inform product decisions. You will collaborate closely with cross-functional teams to translate insights into actionable strategies that drive user satisfaction and product success.

Join SGS as an Administrative and Customer Excellence Support Associate, where you will play a pivotal role in enhancing customer satisfaction and supporting internal operations. In this dynamic position, you will assist with administrative tasks while ensuring the highest standards of customer service are maintained. Your contributions will be essential in fostering a positive experience for both clients and colleagues.

Join SGS as an Administrative and Customer Excellence Support (ACES) Associate, where you will play a vital role in delivering exceptional customer experiences and supporting our sales team. You will be responsible for coordinating customer inquiries, processing orders, and ensuring customer satisfaction. Your attention to detail and proactive communication will help us maintain our commitment to excellence.

Lendi Group is hiring a Sales Associate in Makati. This position centers on building strong connections with customers and supporting their goals through thoughtful sales guidance. Role overview Sales Associates play a key part in driving sales efforts by interacting directly with customers. The focus is on understanding each customer's needs and recommending solutions that fit their circumstances. What you will do Engage with customers to learn about their requirements Offer tailored solutions based on individual needs Support the team in meeting sales targets Who succeeds in this role Strong interest in customer service and sales Ability to communicate clearly and listen actively Motivation to help customers achieve their goals

Join ed3nventures as an Administrative and Accounting Associate and play a vital role in the seamless operation of our office and financial processes. This position combines administrative support with basic accounting tasks, requiring exceptional organizational skills and a keen eye for detail. You will be responsible for coordinating administrative functions, supporting recruitment efforts, facilitating employee interactions, and assisting the accounting team with financial documentation and reporting.Key ResponsibilitiesAdministrative Support:Deliver daily administrative assistance to promote efficient office operations.Manage office supplies, equipment, and inventories effectively.Schedule meetings, coordinate calendars, and welcome visitors.Organize filing systems, documentation, scanning, and record maintenance.Coordinate food deliveries, office meals, and other purchases.Arrange travel logistics for management as necessary.Maintain professional communication through phone, email, and internal channels.Assist in monitoring office maintenance and coordinating repairs.Accounting Support:Assist in maintaining accurate financial records and accounting documentation.Keep manual books of accounts compliant with accounting and regulatory standards.Support the processing of reimbursements, petty cash, and expense reports.Prepare and organize invoices, receipts, and billing records efficiently.Assist with monitoring accounts payable and receivable.Maintain organized financial documents for auditing and compliance purposes.

Join ISTA Solutions, a leading outsourcing and offshoring firm, as a Healthcare Customer Service Associate. We are expanding rapidly and looking for individuals who thrive in a collaborative environment. You will work alongside a dedicated team committed to employee satisfaction and a healthy work-life balance. Our culture emphasizes long-term success and continuous learning. If you are a proactive team player excited to make an impact, we want you!Key Responsibilities:Deliver exceptional customer support via various communication channels (phone, email, chat).Address and resolve customer inquiries to enhance satisfaction with our healthcare products and services.Collaborate with internal teams to solve complex issues efficiently.Maintain detailed records of customer interactions and feedback to improve service quality.

Join our dynamic team as a Sales Associate at Lendi Group! In this pivotal role, you will be responsible for driving sales by actively engaging with potential clients, understanding their needs, and providing tailored solutions. Your ability to communicate effectively and build relationships will be key to your success in this position.

Role OverviewThe Talent Marketing and Design Associate plays a pivotal role in shaping and enhancing the employer brand of getwingapp through engaging recruitment materials and campaigns. This position is designed for a creative individual who will collaborate with the Talent Marketing team to develop and refine visual and marketing assets aimed at attracting top talent, positioning the company as an employer of choice, and fortifying brand recognition within the competitive hiring landscape.The Associate will be involved in the design, editing, and production of a variety of recruitment marketing materials, including posters, banners, videos, social media content, presentations, event materials, and other branding assets as requested by the team. This role demands a blend of creativity and execution, with a keen focus on branding consistency, audience engagement, and visual appeal.

Join Lendi Group as a Sales Associate, where you will play a vital role in driving sales and enhancing customer experiences. This position offers an excellent opportunity to develop your skills in a dynamic environment. You will engage with clients, understand their needs, and provide tailored solutions. Your passion for sales and exceptional communication skills will be key to your success in this role.

Join our dynamic Associates Team at Lendi Group, where you will play a crucial role in transforming the lending landscape. As a Sales Associate, you will engage clients directly, providing them with customized lending solutions tailored to their needs.Your responsibilities will include responding to inbound customer inquiries and proactively reaching out to potential clients. By leveraging the innovative Lendi Platform, you'll facilitate smooth sales processes that ensure exceptional customer experiences.Be part of our mission to revolutionize the lending industry and significantly impact people's lives.Provide exceptional customer service, addressing concerns with professionalism and courtesy.Regularly exceed daily, weekly, and monthly sales targets.Initiate outbound calls to potential business clients, arranging appointments for Australian businesses.Convert both inbound and outbound leads into qualified appointments for our brokers.Follow call scripts and sales procedures to guarantee consistent and effective communication.Engage prospects through phone conversations, discussing their lending needs.Identify opportunities for customers to refinance current loans or obtain financing for new investments.Utilize your sales and relationship-building skills to encourage clients to interact with our online platform prior to their appointment, facilitating document submission and essential information gathering for their broker.Accurately document all call details in the designated system.

Join our dynamic sales team at Lendigroup as a Sales Associate, where you'll play a crucial role in driving our sales strategy and engaging with customers. Your responsibilities will include identifying customer needs, presenting our products, and closing sales to achieve targets. We are looking for a motivated individual with a passion for sales and a commitment to excellence.

Role Overview getwingapp is hiring a Customer Success Coach - Trainer in Makati. This role focuses on supporting and developing Customer Success Managers (CSMs) through a mix of coaching, quality assurance, and training. The goal: help CSMs build strong, lasting relationships with clients and improve their performance over time. What You Will Do Coach and mentor Customer Success Managers to help them grow their skills and deliver better client outcomes Deliver training sessions and materials to ensure consistent, high-quality service Monitor and assess performance, providing structured feedback and guidance Work closely with the team to identify areas for improvement and implement solutions Who We’re Looking For Experience coaching Customer Success Managers or working in similar client-facing roles Strong background in quality assurance, ideally in a BPO setting Structured, analytical approach to improving team performance Previous experience as a trainer is especially valued

Oversee and evaluate the performance and engagement of new drivers throughout their initial 21-day activation period.Design and execute targeted strategies to enhance the productivity and engagement of newly onboarded drivers.Partner with fleet managers to ensure new driver members receive comprehensive support.Analyze early performance data to identify trends, risks, and opportunities, and propose actionable improvements.Maintain regular communication with new drivers via phone calls, text messages, and emails to foster motivation and set clear expectations.Assist in developing educational resources and onboarding materials specifically geared towards the needs of early-stage drivers.