Customer Experience Associate at Angkas | Makati, Metro Manila

Join our team at Angkas as a Customer Experience Associate and play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing exceptional service that reflects the company's dedication to quality and innovation.As part of a dynamic team, you will be…

Overview:With over 8 million downloads and a network of 50,000 dedicated biker partners, Angkas is at the forefront of the ride-hailing industry in the Philippines. Our mission is to eradicate poverty in the Philippines through innovative transportation solutions, providing our customers with convenient, reliable, and safe rides that positively impact millions.As we continue to expand our services and enhance the user experience, we are in search of a highly organized and proactive Executive Assistant to support our executive team. In this dynamic role, you will excel in a fast-paced environment, managing multiple priorities with utmost discretion, ensuring our executives' days are productive and efficient.Key Responsibilities:Serve as a liaison between executives and department heads, facilitating effective communication.Manage the executive's calendar, coordinating appointments, meetings, and travel arrangements.Prioritize and handle incoming correspondence, addressing routine inquiries and escalating complex matters as needed.Prepare meeting agendas, compile necessary materials, and document detailed minutes during meetings.Draft and proofread various documents, including correspondence and presentations.Coordinate travel logistics, securing flights, accommodations, and ground transportation.Organize and maintain filing systems, including receipts and important documents for the executive and team.Anticipate the executive's requirements and proactively present solutions.Assist with household tasks and errands as required by company owners.Perform additional administrative and personal assistance tasks as necessary.Qualifications:Bachelor's degree or equivalent experience in a relevant field.Proven experience as an Executive Assistant or in a similar position.Exceptional organizational skills with the ability to prioritize and manage multiple tasks simultaneously.Outstanding communication and interpersonal abilities, capable of building rapport across all levels.Meticulous attention to detail and a proactive approach to problem-solving.Proficient in Google Suite and other scheduling tools.Ability to maintain confidentiality and exercise discretion.Detail-oriented with a strong work ethic.Capable of working independently as well as collaboratively within a team.Benefits:Thriving start-up environmentAgile and multicultural workplaceDiverse technological applications

Handle customer inquiries through various channels including phone (both inbound and outbound), email, and chat to ensure effective problem resolution. Provide exceptional service to our high-value customers, fostering strong relationships by offering customized solutions. Assist customers across multiple platforms including Telegram, Social Media, In-App messaging, Email, and Chat. Deliver personalized customer service by addressing individual customer needs. Engage in continuous training and development initiatives to enhance your skills. Meet or surpass daily/monthly performance targets and other objectives set by your supervisor. Comply with company policies and procedures at all times.

Become a part of Angkas and contribute to delivering outstanding customer service experience to our esteemed clientele!We are looking for a driven and customer-oriented Customer Experience Associate to enhance our team at Angkas.In this role, you will:Address customer inquiries and resolve issues through multiple communication channels including phone (inbound and outbound), email, and chat.Provide exceptional service to our valued customers, fostering strong relationships through tailored support.Engage with customers on various platforms such as Telegram, Social Media, In-App, Email, and Chat.Participate in continuous training and development initiatives.Meet or exceed daily and monthly performance targets as set by your supervisor.Follow company policies and procedures diligently.

Join Angkas as a Product Operations Intern and contribute to optimizing product teams for peak performance. In this dynamic role, you'll establish a strong foundation through the analysis of metrics, development of infrastructure, refinement of business processes, implementation of best practices, management of budgeting, and generation of insightful reports.Key Responsibilities: Collaborate across functions to enhance product processes, workflows, and organizational collaboration. Boost product team efficiency by gathering, organizing, and analyzing product usage data to empower product management decisions. Manage tools and tech stack, enable product capabilities, understand customer feedback, conduct product experiments, and facilitate ongoing team training. Coordinate with various departments to create effective customer feedback loops for the product team. Support the implementation of administrative, human resource, and operational processes within the product team. Develop and execute go-to-market strategies and playbooks for existing products.

Angkas is seeking a Product Operations Intern to join the team in Makati City. This internship supports the product team’s daily work and plays a key role in building processes that encourage collaboration, data-based decisions, and ongoing improvement. What you will do Streamline product processes and workflows to help different teams work together more effectively. Gather, organize, and analyze data on product usage to support informed decision-making. Assist with managing the product team’s tools, technology stack, customer feedback channels, experimentation, and training activities. Coordinate with other groups to set up feedback loops for the product team. Support administrative, HR, and operational tasks as needed. Contribute to go-to-market strategies and help create playbooks for current products. Participate in field testing or competitive analysis when necessary. Requirements Ability to ride motorcycle taxis is required. Internship is based in Makati City, Metro Manila, Philippines.

Join ISTA Solutions, a leading outsourcing and offshoring firm, as a Healthcare Customer Service Associate. We are expanding rapidly and looking for individuals who thrive in a collaborative environment. You will work alongside a dedicated team committed to employee satisfaction and a healthy work-life balance. Our culture emphasizes long-term success and continuous learning. If you are a proactive team player excited to make an impact, we want you!Key Responsibilities:Deliver exceptional customer support via various communication channels (phone, email, chat).Address and resolve customer inquiries to enhance satisfaction with our healthcare products and services.Collaborate with internal teams to solve complex issues efficiently.Maintain detailed records of customer interactions and feedback to improve service quality.

Oversee and evaluate the performance and engagement of new drivers throughout their initial 21-day activation period.Design and execute targeted strategies to enhance the productivity and engagement of newly onboarded drivers.Partner with fleet managers to ensure new driver members receive comprehensive support.Analyze early performance data to identify trends, risks, and opportunities, and propose actionable improvements.Maintain regular communication with new drivers via phone calls, text messages, and emails to foster motivation and set clear expectations.Assist in developing educational resources and onboarding materials specifically geared towards the needs of early-stage drivers.

Join our dynamic Emergency Response Team (ERT) at Angkas, where you will be at the forefront of providing critical assistance during emergencies. As an ERT Associate, your responsibilities will include:Promptly responding to emergency situations in the field and delivering first aid, triage services, and maintaining thorough documentation through case report forms.Working in close collaboration with the Senior RN Officer and Police Investigators to gather essential data and offer guidance to individuals involved in accidents.

Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through clear communication and support.Key ResponsibilitiesProvide timely and professional responses to customer inquiries across various channels, including phone, email, and chat.Assist customers in resolving their concerns and provide effective solutions.Accurately document customer interactions and transactions for record-keeping.Work collaboratively with teammates to enhance customer service processes.Aim to meet or exceed individual and team performance metrics consistently.

Angkas works to empower bikers in the Philippines, helping them support their families and communities. The Biker Payment Processing Associate plays a key role in this mission by handling payment transactions and supporting onboarding activities. What you will do Collect and process payments from bikers during onboarding, handling cash, bank, and digital transactions. Record all transactions accurately in the tracking system, ensuring daily collections are complete and correct. Assist with payment requirements during onboarding, including offsite events. Follow company policies and procedures at all times. Work to meet or exceed targets and objectives set by your supervisor. Take on other assigned tasks and projects as needed. Location This position is based in Makati City, Metro Manila, Philippines.

Work Arrangement Hybrid setup: three days per week onsite in Makati City. Role Overview The Patient Experience Supervisor ensures that a culture of care is delivered consistently across all clinics. This role leads patient engagement efforts, manages feedback systems, and supports programs aimed at improving service quality. Daily responsibilities include overseeing experience programs, coordinating service recovery, and supporting loyalty initiatives. Key Responsibilities Lead patient engagement initiatives and manage feedback channels. Oversee daily operations of patient experience programs. Coordinate service recovery and loyalty activities. Work with Service Quality Assurance and Clinic Operations teams to spot gaps and improve the patient journey. Train staff on service standards and monitor compliance. Track feedback and follow up on corrective actions. Recognize clinics and individuals for outstanding service. Location Makati City, Metro Manila, Philippines

We are seeking a dynamic and strategic Senior Manager for Special Projects & Strategy to spearhead our most impactful initiatives at Angkas. This role will be pivotal in leading cross-functional projects from inception to execution, bridging the gap between leadership, operations, and external partners. The ideal candidate will possess strong analytical acumen, commercial awareness, and the ability to navigate through uncertainty. You will simplify complex data into actionable insights, engage confidently with senior leadership and investors, and ensure seamless execution across various teams.Your contributions will directly influence how Angkas grows, scales, and competes in the market. If you are eager to understand the mechanics behind decision-making and organizational movement, this is your chance to make a significant impact.Key Responsibilities1. Strategy & Special ProjectsLead critical business projects that directly affect growth, profitability, and operational efficiency.Transform ambiguous challenges into structured work plans, timelines, and deliverables.Oversee initiatives from concept to implementation across departments.2. Data & Insight GenerationConvert large datasets into practical insights and strategic recommendations.Develop models, dashboards, and analytical tools to bolster decision-making.Create concise executive presentations and summaries for leadership review.Serve as an internal liaison between analytics and business teams.3. Stakeholder & Executive ManagementShare insights, recommendations, and updates with leadership teams.Prepare investor presentations, metrics, and strategic communications.Support fundraising, board meetings, and partnership dialogues with data-driven insights.4. Cross-Functional LeadershipCollaborate closely with Operations, Product, Marketing, Finance, and Legal teams.Align diverse stakeholders towards common goals.Drive execution without formal authority.5. Business Development & PartnershipsAssess new commercial opportunities, products, or pilot initiatives.Build compelling business cases for new verticals and initiatives.Facilitate partner negotiations and strategic alliances.

Join Angkas as a Human Resources Intern and kickstart your career in HR! This internship offers a unique opportunity to gain hands-on experience in the dynamic field of human resources, working alongside experienced professionals in a vibrant and innovative environment. You will assist in various HR functions, including recruitment, onboarding, employee engagement, and HR administration.

At Angkas, we are driven by a mission to alleviate poverty in the Philippines by creating sustainable livelihood opportunities for our bikers, positively impacting their families and communities.As a Senior Software Engineer specializing in Flutter, you will be pivotal in laying the groundwork for this mission. You will embody our values, deliver high-quality app releases, and foster innovation to enhance the accessibility of the Angkas app for a broader audience of Filipinos.Key Responsibilities:Design, develop, and maintain high-performance mobile applications for both iOS and Android platforms using Flutter.Collaborate with cross-functional teams, including backend developers, product owners, project managers, user experience researchers, quality assurance testers, and other stakeholders, to gather requirements and understand project objectives.Troubleshoot and resolve complex technical challenges while optimizing application performance and reliability.Engage in agile methodologies, participating in planning sessions, daily stand-ups, and refinement meetings to ensure timely feature delivery.Conduct code reviews, write unit tests, and uphold best practices to maintain code quality and performance standards.Mentor junior and mid-level developers, imparting best practices for mobile architecture.Provide support for production issues, ensuring the business operates smoothly 24/7.Foster a positive and collaborative work environment through effective and professional communication.

The Emergency Response Team Supervisor is responsible for overseeing high-risk, urgent, and sensitive incidents that require immediate attention and coordination across various functions. This pivotal role focuses on ensuring the swift resolution of escalated situations such as accidents, harassment cases, safety issues, claims, and critical customer concerns, all while safeguarding operational, financial, and reputational integrity.Key Responsibilities:Emergency Response:Lead and manage the Emergency Response Team (ERT) in addressing accidents and other urgent situations.Ensure compliance with response protocols for effectiveness and efficiency.Provide direction and support to ERT members during incidents.Document all incidents meticulously, including reports, images, and communication logs.Escalation Management:Manage escalations from passengers, bikers, and internal teams, ensuring prompt resolution.Evaluate incidents to assess severity and necessary actions, referring to senior management when needed.Collaborate with relevant departments (Operations, Legal, Insurance, etc.) to resolve escalated issues.Monitor and follow up on escalated cases to ensure timely closure.Coordination and Communication:Act as the primary liaison between the ERT, passengers, bikers, and external authorities (e.g., police, hospitals).Maintain proactive communication with affected parties to offer updates and assistance.Ensure accurate documentation and reporting of all incidents and escalations.Team Leadership:Train and mentor ERT members on incident response and safety protocols.Evaluate team performance and provide constructive feedback to enhance service quality.

At Angkas, we are dedicated to transforming lives by providing our bikers with opportunities that foster sustainable livelihoods, benefiting not only their families but also their communities.Responsibilities:Conduct manual testing for web and mobile applications to verify features and uphold product quality standards.Assist in drafting, updating, and managing test cases and documentation aligned with product specifications.Execute regression testing and perform basic exploratory testing during feature launches and bug resolutions.Accurately document, reproduce, and communicate defects using the designated issue tracking system.Support API testing by validating endpoints and request/response data through tools like Postman.Work closely with QA engineers and developers to confirm bug fixes and clarify expected functionalities.

At Angkas, our mission is to combat poverty in the Philippines by empowering our bikers to establish sustainable livelihoods that positively influence their families and communities.The Senior Quality Assurance Engineer will be instrumental in laying the groundwork for achieving this mission by ensuring our software applications operate at peak performance under various conditions.Key Responsibilities:● Uphold quality throughout the entire software development lifecycle, from requirements gathering to delivery.● Lead and conduct comprehensive end-to-end testing.● Strategize and implement the optimal balance of manual testing and test automation for our mobile applications.● Enhance the test automation process at Angkas by refining tools/scripts, expanding test coverage, and optimizing code structure.● Diagnose and analyze bugs within the application to assist developers in identifying root causes.● Automate repetitive manual tasks to boost productivity for yourself and your team.● Craft clear, comprehensive, and detailed test plans for the development team's work.● Ensure timely testing and delivery of your assigned tasks consistently.● Engage in product discussions and refine acceptance criteria.● Acquire substantial product knowledge and comprehend the technical architecture of our offerings.● Eliminate dependencies by producing clear documentation.● Collaborate with fellow engineers, designers, and QAs to clarify implementation details based on established architectural and design patterns.● Embrace Angkas values and integrate them into daily interactions naturally.

Canva is seeking a Program Manager based in Makati to focus on improving the customer experience. This position centers on leading projects that shape how users interact with Canva, aiming to deliver outstanding service and support at every step of the journey. Role overview This role involves guiding initiatives that influence the entire user journey. The Program Manager will work closely with teams from different departments, ensuring that customer needs are met and exceeded. What you will do Lead programs designed to enhance customer experience and satisfaction Collaborate with cross-functional groups to align on goals and execution Use data and insights to inform strategies and measure impact Requirements Experience managing programs or projects focused on customer experience Strong ability to work with diverse teams Comfort with using data to drive decisions

Lendi Group is hiring a Sales Associate in Makati. This position centers on building strong connections with customers and supporting their goals through thoughtful sales guidance. Role overview Sales Associates play a key part in driving sales efforts by interacting directly with customers. The focus is on understanding each customer's needs and recommending solutions that fit their circumstances. What you will do Engage with customers to learn about their requirements Offer tailored solutions based on individual needs Support the team in meeting sales targets Who succeeds in this role Strong interest in customer service and sales Ability to communicate clearly and listen actively Motivation to help customers achieve their goals