General Virtual Assistant Bilingual Mandarin Cantonese jobs in Makati – Browse 31 openings on RoboApply Jobs

General Virtual Assistant Bilingual Mandarin Cantonese jobs in Makati

Open roles matching “General Virtual Assistant Bilingual Mandarin Cantonese” with location signals for Makati. 31 active listings on RoboApply Jobs.

31 jobs found

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getwingapp logogetwingapp logo
On-site|On-site|Makati

Join Wing, a forward-thinking company reshaping the future of work globally! We are seeking a dedicated Bilingual General Virtual Assistant fluent in Mandarin and preferably Cantonese, ready to provide exceptional support in a professional setting. Your contributions will include managing legal documentation, facilitating communications, and executing admini…

Jan 14, 2026
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getwingapp logogetwingapp logo
On-site|On-site|Makati

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" in your email settings to receive our communications.Disclaimer: This job description serves as a general overview for the role outlined. Specific tasks and tools will be discussed during the final interview. Please apply based on your location and experience as we prioritize candidates who fit our criteria.General Virtual Assistant (Remote)At Wing, we are on a transformative journey to redefine the future of work for businesses around the globe! Our vision is to be the premier solution provider for companies eager to build exceptional teams and streamline their operations.We are excited to welcome a talented General Virtual Assistant to our team immediately!Key Responsibilities:1. Efficiently store and organize digital documents and files.2. Perform data entry tasks including creating lead lists, transcribing audio recordings, preparing payroll data, and organizing research notes.3. Conduct product research, make purchases, and secure samples as required.4. Maintain and update information for marketing and sales initiatives within a CRM system.5. Generate and dispatch invoices and statements, track payments, and manage company expenses.6. Collect data on industry trends and best practices, and prepare detailed reports for analysis.7. Oversee project monitoring, facilitate internal communications, and organize company data effectively.8. Manage team calendars to avoid scheduling conflicts and ensure timely client meetings.9. Coordinate travel arrangements including itineraries, hotel bookings, and rental cars.10. Handle incoming calls, manage appointment scheduling, and conduct informational inquiries.11. Respond to emails, follow up on correspondence, and organize the email inbox based on client preferences, notifying them of important messages.12. Execute ad hoc tasks as needed.Required Qualifications:• Minimum of 6 months to 1 year of experience as a Virtual Assistant.• Must be at least 18 years old and have completed Senior High School.• Exceptional communication skills via phone, email, and instant messaging.• Strong organizational and time management abilities.• Willingness to work during graveyard shifts.• Tech-savvy with familiarity in using modern technologies, including desktop sharing, cloud services, and VoIP.• Proficient with word processing software and spreadsheet applications.

Jan 8, 2026
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getwingapp logogetwingapp logo
On-site|On-site|Makati

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" with your email provider to guarantee you receive our communications.Disclaimer: This job description is generic for the position outlined below. Specific responsibilities and tools will be detailed during the final interview. Please apply for the appropriate role based on your skills and experience. We value candidates who can excel in this position!General Virtual Assistant (Hybrid)At Wing, we are on an exciting journey to revolutionize the future of work for businesses globally! Our goal is to be the premier destination for companies aiming to build elite teams and automate their operations.We are actively seeking a dedicated General Virtual Assistant to join our team immediately!Key Responsibilities:1. Organize and manage documents and files efficiently.2. Execute data entry tasks such as preparing lead lists, transcribing audio, managing payroll information, and organizing research notes.3. Conduct product research, procure goods, and secure samples as needed.4. Maintain and update information for marketing and sales initiatives using a CRM system.5. Generate and dispatch invoices or statements, monitor payments, and document company expenses.6. Collect and analyze data on industry trends and best practices, preparing detailed reports for comparative analysis.7. Oversee project monitoring, facilitate internal communications, and organize company data effectively.8. Coordinate team schedules, avoid scheduling conflicts, and ensure clients are prepared for meetings.9. Prepare travel itineraries, book accommodations, and arrange transportation.10. Handle incoming calls, convey relevant information, and schedule appointments or inquiries.11. Manage email correspondence, follow up on messages, organize inboxes according to client preferences, and alert clients about important emails.12. Perform various ad hoc tasks as required.Qualifications:• Minimum of 6 months to 1 year of experience as a Virtual Assistant.• Must be at least 18 years old and have completed Senior High School.• Exceptional communication skills via phone, email, and instant messaging.• Strong organizational and time management abilities.• Willingness to work during graveyard shifts.• Tech-savvy and proficient with contemporary technologies, including desktop sharing, cloud services, and VoIP.• Experience with word-processing software and relevant tools.

Mar 14, 2024
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getwingapp logogetwingapp logo
On-site|On-site|Makati

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" to receive our communications.Disclaimer: This job description is a general overview of the role. Specific duties and tools will be discussed during the final interview. Please apply based on your qualifications and location. We seek candidates who can excel in this position!General Virtual Assistant (Remote)Join Wing in our mission to revolutionize the future of work for companies across the globe! We aim to be the premier destination for organizations seeking to build exceptional teams and streamline their operations.We are excited to welcome a General Virtual Assistant to our team immediately!Key Responsibilities:1. Organize and manage digital files and documents.2. Perform data entry tasks, including lead list preparation, transcribing audio, managing payroll data, and organizing research notes.3. Conduct product research, procure items, and secure samples.4. Maintain and update marketing and sales information via a CRM system.5. Generate and dispatch invoices, track payments, and manage company expenses.6. Research industry trends and best practices, compiling reports for comparative analysis.7. Oversee project monitoring, facilitate internal communications, and organize company data effectively.8. Coordinate team schedules, prevent scheduling conflicts, and ensure client preparedness for meetings.9. Arrange travel itineraries, book accommodations, and secure transportation.10. Manage incoming calls, relay information, schedule appointments, and conduct inquiries.11. Respond to emails, follow up on communications, organize the inbox per client preferences, and alert clients to important messages.12. Undertake additional tasks as needed.Qualifications:• 6 months to 1 year of experience as a Virtual Assistant or in a similar role.• Must be at least 18 years old and have completed Senior High School.• Exceptional communication skills via phone, email, and instant messaging.• Strong organizational and time management skills.• Availability to work night shifts.• Technologically adept and familiar with tools like desktop sharing, cloud services, and VoIP.• Proficient in word processing and spreadsheet software.

Jan 8, 2026
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getwingapp logogetwingapp logo
On-site|On-site|Makati

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" for uninterrupted communication regarding your application.Disclaimer: This is a general outline for the position mentioned. Specific responsibilities and tools will be discussed during the final interview. Please apply based on your skills and location. We value candidates who can excel in this role!Bilingual General Virtual Assistant (Cantonese & English)At Wing, we are at the forefront of transforming the future of work for enterprises globally! Our mission is to be the premier destination for companies seeking to build exceptional teams and streamline their operations.Key Responsibilities:• Procurement Support - Manage purchases from vendors (e.g., Amazon, Home Depot, Lowe's).• Internal Coordination - Collaborate closely with project managers to monitor tasks and requirements effectively.• Vendor/Contractor Liaison - Communicate with vendors/subcontractors to check on project progress.• Organize, prioritize, and draft professional correspondence as required.• General Administrative Support - Assist with various assigned tasks to enhance operational efficiency.Qualifications:• Bilingual (Cantonese and English) – must possess strong professional fluency.• Over 3 years of experience as an Executive Assistant or in a similar capacity.• Preferred background in construction project support or international vendor management.• Familiarity with Microsoft Business Central and/or Dynamics 365 is a plus.Technical Requirements:• USB Headset with Noise-Cancellation feature• Functional Webcam• Computer with a minimum 1.8 GHz processor and at least 4GB RAM• Primary Internet Speed: minimum 25 Mbps cable connection• Backup Internet Speed: minimum 10 MbpsBenefits:• Comprehensive Health Insurance (HMO)• Performance-Based Incentives• Job Security and Stability• Paid Training Opportunities• Inclusive Work Culture• Continuous Learning and Upskilling Opportunities• 100% Remote Work Environment• Supportive and Collaborative Team• Career Advancement Opportunities• Enjoyable Work Atmosphere• Holiday and Overtime CompensationSchedule: US work hours (20-40 hours per week)Location: Makati, Philippines: this position is fully remote.

Jan 8, 2026
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getwingapp logogetwingapp logo
Full-time|PHP 24.5K/mo - PHP 25K/mo|Hybrid|Makati

Join Our Team as a General Virtual Assistant - Full Time with Real Estate Experience At Wing, we are on an exhilarating journey to transform the future of work for businesses globally! As a premier source for companies seeking to assemble exceptional teams and automate their operations, we are excited to invite a General Virtual Assistant - Full Time to join our ranks immediately. Industry: Real Estate / Property Management Schedule: 6:00 AM – 3:00 PM PST Estimated start date: To Be Announced Key Responsibilities:Effectively manage and respond to communications from tenants including maintenance requests, payment inquiries, and late rent notifications.Assist tenants with accessing the portal and guide them in submitting maintenance tickets.Organize property tours and coordinate logistics with team members.Handle data entry and manage communications using Rent Manager software.Respond to inquiries on Zillow and other property listing platforms.Oversee communications on Airbnb and Pad Split platforms. Required Tools:Google Voice, Zillow Technical Requirements:• USB Headset with Noise Cancellation feature• Functional Webcam• Computer with minimum 1.8 GHz processor and at least 4GB RAM• Primary Internet Service Speed: Minimum 25 Mbps cable connection• Backup Internet Service Speed: Minimum 10 Mbps Benefits:• Health Insurance (HMO)• Performance Bonuses• Job Stability• Paid Training Programs• Inclusive Work Culture• Opportunities for Skill Development• Highly Supportive Team Environment• Career Advancement Opportunities• Enjoyable Work Atmosphere• Holiday and Overtime Compensation Compensation: PHP 24,500 to 25,000 monthly including HMO

Mar 12, 2026
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getwingapp logogetwingapp logo
Full-time|Remote|Makati

Join our dynamic team at getwingapp as a Real Estate Virtual Assistant. In this full-time role, you will play a crucial part in supporting our real estate operations. Your responsibilities will include managing schedules, handling client communications, and assisting with property listings. If you are organized, detail-oriented, and have a passion for real estate, we want to hear from you!

Mar 13, 2026
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Wing logoWing logo
Full-time|PHP 51.6K/yr - PHP 55.2K/yr|On-site|Makati

Full-Time Healthcare Virtual AssistantJoin Wing in our innovative journey to reshape the future of work for businesses globally! As a leading platform, we strive to be the ultimate resource for organizations aiming to create top-tier teams and automate their operational processes.We are actively seeking a dedicated Healthcare Virtual Assistant to join our team immediately.Industry: Dermatology / HealthcareLocation: IllinoisWorking Hours: 10AM - 7PM Central Standard TimeRole Overview:We are looking for a Healthcare Virtual Assistant to enhance patient communication, minimize lab result delays, optimize medical assistant tasks, facilitate timely appointment scheduling, and assist with EMR documentation.Key Responsibilities:- Engage in patient communication, manage calls, assess urgent matters, and coordinate appointment scheduling.- Follow up on lab results, convey physician notes, and organize necessary follow-up appointments.- Perform data entry and maintain documentation within NextTech EMR; potential support for virtual scribing and patient intake data.Qualifications:- Must be a Registered Nurse with experience in Dermatology.- Ability to accurately interpret medical notes, lab results, and provider directives.- Must possess dual monitors and a reliable backup internet connection.Software Skills:- Proficient in NextTech EMR.- Experienced with the WEAVE phone system.- Familiarity with clinic VPN and clinic-issued computers.Technical Specifications:- USB headset with noise cancellation.- Functional webcam.- Computer with at least a 1.8 GHz processor and a minimum of 4GB RAM.- Main internet service speed of at least 25 Mbps cable connection.- Backup internet service speed of at least 10 Mbps.Employee Benefits:- Health Insurance (HMO).- Performance incentives.- Job security and stability.- Paid training.- Inclusive workplace culture.- Opportunities for skill enhancement.- A highly supportive team environment.- Potential for career advancement.- A fun work atmosphere.- Holiday and overtime pay.Salary: Php43,000 - Php46,000

Mar 3, 2026
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Assistant Launch logo
Executive Assistant

Assistant Launch

Full-time|Remote|Remote — Makati, Metro Manila, Philippines

Join Assistant Launch as an Executive AssistantAt Assistant Launch, we have successfully connected thousands of Executive Assistants with entrepreneurs and executives over the past six years. Many of our EAs have built enduring relationships with their clients, staying for two, three, or even more than four years. When we find the right match, it lasts, providing you with stable, long-term client engagements instead of a constant cycle of short-term assignments.Unlike traditional VA marketplaces, we are a dedicated placement agency that prioritizes meaningful connections, offers ongoing support post-placement, and actively contributes to your professional growth.Why Executive Assistants Prefer Assistant LaunchYou'll collaborate with top-tier clients, including founders and executives managing companies with revenues ranging from $500K to over $10M. These individuals are insightful, ambitious, and eager to tackle new challenges. You will not be micromanaged or viewed as a mere task-doer; instead, you will be empowered to take ownership of results.We integrate AI training and tools into our workflow, positioning ourselves as one of the most AI-driven EA teams in the industry. You will have access to AI-focused training and tools that enhance your efficiency, sharpness, and overall value. This is not just an added bonus; it is central to our operational model.Support Beyond PlacementEvery EA participates in our comprehensive 4-week accelerator program, designed to establish effective systems with your client from the very beginning. Our support doesn’t end there; we ensure that you have the resources needed to succeed.Genuine Career Advancement OpportunitiesHigh achievers in our team have the opportunity to advance into leadership roles, secure placements with higher-tier clients, or transition into internal positions at Assistant Launch. We have EAs who have been with us for over four years, experiencing substantial professional growth during their tenure.Compensation That Acknowledges Your WorthWe offer competitive compensation and benefits that meet or exceed industry standards, tailored to your experience and skill set. Our remuneration package includes performance-based bonuses and regular salary assessments. Our focus is not on minimizing costs but on assembling a team of exceptional professionals, and we believe in compensating you fairly for your contributions.Your ResponsibilitiesManage administrative tasks to allow your client to concentrate on strategic priorities.Efficiently oversee calendars, inboxes, and scheduling.Arrange travel including flights, hotels, itineraries, and adjustments as needed.Serve as the primary point of contact for client and vendor communications.Track expenses, generate reports, and manage documentation.Conduct research, summarize findings, and assist in decision-making processes.Coordinate project timelines, monitor deadlines, and ensure follow-up on action items.Assist with personal tasks when required (appointments, reservations, errands).Uphold strict confidentiality regarding sensitive business and personal information.Desired QualificationsExcellent administrative capabilities (email management, project coordination, research).Familiarity with standard tools (CRM systems, project management software, MS Office, etc.).

Nov 18, 2025
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getwingapp logogetwingapp logo
On-site|On-site|Makati

Part-time General Virtual Assistant (ClickUp Specialist)About the CompanyJoin a dynamic and rapidly expanding organization dedicated to enhancing business operations through innovative remote support. Our team leverages ClickUp as the backbone of our project management framework, complemented by well-defined Standard Operating Procedures (SOPs), training videos, and tailored assessments to ensure a seamless onboarding experience.Industry: Business ConsultingLocation: Atlanta, GA, USARole Overview: We are seeking a meticulous and proactive Virtual Assistant with specialized knowledge in ClickUp. Your primary responsibility will be to optimize and manage ClickUp workflows while also providing essential administrative support. You will benefit from our established processes and training materials, ensuring a smooth transition into your role.Role ObjectiveTo deliver expert ClickUp project management support alongside general administrative duties such as managing emails, calendars, and documents, all aimed at driving business growth and operational efficiency.Key Responsibilities:1. Optimize and implement workflows within ClickUp (primary focus).2. Organize and maintain tasks, projects, and documentation in ClickUp.3. Manage email communications effectively.4. Coordinate and schedule appointments and meetings.5. Organize and maintain digital files and documentation.6. Perform ad hoc tasks as required.Qualifications:• Bachelor’s degree or relevant certification required.• Minimum of 1 year of experience as a Virtual Assistant or in a related administrative support role.• At least 1 year of ClickUp experience, demonstrating proficiency in managing projects, tasks, workflows, and automations.• Solid understanding of project management best practices and prioritization techniques.• Experience in email and calendar management, including scheduling and follow-ups.• Proficient in document management, ensuring organized digital files and shared folders.• Exceptional attention to detail and strong organizational skills.• Ability to adhere to established SOPs and workflows, while proactively suggesting enhancements.• Strong written communication skills and professional email etiquette.• Must have a reliable internet connection and the ability to work independently in a remote environment.• Comfortable working part-time hours, including potential graveyard shifts.Required Tools & Platforms:• ClickUp (primary platform for all tasks).

Jan 14, 2026
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getwingapp logogetwingapp logo
Full-time|On-site|Makati

The RoleAs a Workforce Analyst, you will play a pivotal role in orchestrating the comprehensive scheduling and onboarding of Virtual Assistants (VAs) once they have been successfully matched with clients. Collaborating across departments such as Sales, Customer Success Management (CSM), Talent Acquisition (TA), Training, and Operations, you will ensure a seamless and well-informed onboarding experience for each VA.Your responsibilities will ensure that by the time a VA commences their role, the Operations team is fully briefed on the client’s needs and the VA’s responsibilities, allowing for a smooth start on Day 1 with minimal disruptions.Key ResponsibilitiesScheduling & Coordination● Oversee the onboarding timeline for VAs from the moment of confirmation through to their readiness for Day 1.● Engage in both internal and external meetings (such as client introductions, internal launch meetings, training transitions, and operational alignment) to gather essential information.● Serve as the primary liaison to ensure synchrony among Sales, CSM, TA, Training, and Operations.Cross-Functional Handoffs● Collaborate with Sales and CSM to facilitate the transfer of client context (business overview, objectives, scope, tools, working hours, success metrics).● Work with TA to confirm the readiness status of VAs, ensuring all documentation is completed and that start dates and work hours are aligned.● Liaise with Training to confirm that VAs complete necessary training and that performance metrics (Scorecards, Attendance, Nesting Results) are communicated to Operations.● Coordinate with Operations to guarantee that the team is equipped with client background and onboarding information prior to the VA’s start date.Documentation & Readiness Tracking● Maintain an onboarding tracker that outlines clear milestones, responsible parties, timelines, and status updates.● Ensure that critical onboarding inputs are complete (client profiles, scope notes, access requirements, schedules, SOP links, and escalation contacts).● Identify gaps in the process, follow up with responsible parties, and drive tasks to completion.Stakeholder Communication● Send timely calendar invites, reminders, and agendas; confirm attendance and readiness prior to meetings.● Provide regular status updates to the Workforce Manager and relevant stakeholders.● Proactively flag risks (such as missing client information, scheduling conflicts, start date dangers, incomplete training, or unbriefed operations).Process Improvement● Suggest enhancements to the onboarding workflow, templates, checklists, and scheduling processes.● Monitor for bottlenecks (e.g., delayed handoffs) and propose effective solutions.

Feb 26, 2026
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getwingapp logogetwingapp logo
Full-time|On-site|Makati

About The RoleThe Client Launch Manager plays a pivotal role in our customer experience, overseeing the crucial transition from contract signing to the first week of a Virtual Assistant (VA) deployment. This position eliminates the outdated administrative hand-off process by implementing proactive pipeline management.From the moment a deal is won, you will guide the client through candidate evaluations, interview coordination (partnering with the Onboarding Specialist), VA placement, and onboarding, ensuring a seamless transition to the Customer Success Manager after the VA’s first week. Your primary responsibility is to ensure that signed agreements turn into active accounts.You will collaborate closely with the Onboarding Specialist, who facilitates client interviews. While the OBS manages the interview process, you will ensure that interviews occur as scheduled, clients participate, feedback is gathered on the same day, and no account remains stagnant at any stage. Additionally, you will work with the Solutions Expert team to prepare Standard Operating Procedures (SOP) and task playbooks so that the client's initial week is smooth and effective.

Feb 24, 2026
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Deep Blue Company logoDeep Blue Company logo
Full-time|On-site|Makati

Join Deep Blue Company as an Accountant specializing in Accounts Payable and General Ledger. In this role, you will play a pivotal part in managing our financial transactions, ensuring accuracy and compliance with financial regulations. You will be responsible for processing invoices, maintaining financial records, and assisting with month-end closing activities.

Mar 4, 2026
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apply-superstaffjobs logo
Full-time|PHP 40K/yr - PHP 59.5K/yr|Remote|Remote — Makati, National Capital Region, Philippines

Role Overview The General Ledger & Accounts Receivable Accountant plays a key part in maintaining accurate financial records and managing AR transactions for apply-superstaffjobs. This remote position is based in Makati, National Capital Region, Philippines, and requires working in Eastern Standard Time (EST) hours. The role combines detailed ledger work with hands-on accounts receivable responsibilities, supporting month-end processes and addressing discrepancies as they arise. Main Responsibilities Maintain and reconcile general ledger accounts to ensure accuracy. Handle all aspects of Accounts Receivable: create invoices, post payments, and review aging reports. Track outstanding receivables and follow up with clients or customers as needed. Prepare journal entries and complete account reconciliations on schedule. Support month-end and year-end closing activities. Check that all financial data is accurate and complete before submission. Investigate and resolve accounting discrepancies promptly. Generate basic reports related to financials and accounts receivable. Take on additional accounting tasks as assigned. Work Location and Schedule This role is remote, with the primary location listed as Makati, National Capital Region, Philippines. The position follows EST hours to align with business needs.

Apr 17, 2026
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getwingapp logogetwingapp logo
On-site|On-site|Makati

In today's fast-paced world, busy clients often feel overwhelmed, not because they lack the desire for assistance, but because managing that assistance can seem like an additional burden.As a Client Solutions Specialist, your mission is to alleviate that burden. You will immerse yourself in the client's daily operations, pinpointing tasks that can be delegated effectively and executing this transition with speed and confidence. Through live observations, comprehensive digital assessments, and collaboration with our exceptional in-office VA team, you will transform chaotic workflows into streamlined, delegated processes — frequently within just 48 hours of onboarding.This role is ideal for proactive, client-oriented individuals who thrive in dynamic environments, enjoy spearheading discussions, and excel at turning uncertainty into decisive action.

Feb 3, 2026
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Lomography logoLomography logo
Full-time|On-site|Makati, National Capital Region, Philippines

Are you enthusiastic about photography and e-commerce? Join our dynamic team at Lomography Manila and be a part of the innovative world of experimental and creative analogue photography.We are seeking a driven, detail-oriented E-Commerce & Shop Assistant to manage key reporting tasks, optimize online marketplaces, and ensure smooth operations of the Lomography Online Shop. You will coordinate with our promotional calendar and collaborate with both local and international teams to support our diverse operations. This role offers you a unique opportunity to engage with a global community of photography enthusiasts, artists, and creatives while fostering your professional growth in a vibrant, youthful environment.ABOUT LOMOGRAPHYLomography is not just any company; we are a global force in experimental and creative analogue photography. Originating as an arts movement among a group of creative students in 1992, we have grown into an international brand fueled by passion. Our products reach millions worldwide through our photo and design stores, museums, online platforms, and engaging events.

Mar 14, 2025
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tasq-work logo
Full-time|Hybrid|Makati City, Metro Manila, Philippines

tasq-work is looking for an Assistant Manager - Procurement Coupa to join the team in a hybrid role based in Makati City, Metro Manila. This position centers on leading Source-to-Pay (S2P) solution implementations and supporting procurement transformation projects for clients across various industries. Main responsibilities Oversee the full delivery of Source-to-Pay (S2P) projects, applying strong understanding of S2P processes. Manage digital procurement initiatives using platforms such as Coupa, Ariba, and Ivalua, taking ownership of projects from initiation to completion. Identify and pursue opportunities to grow the business by building professional relationships and networks. Lead projects independently, taking on roles like Functional Design Lead, Testing Lead, or Project Manager, and support change management efforts as needed. Guide team development by managing recruitment and mentoring team members to support their growth. Keep up with industry trends and emerging technologies, recommending and implementing new solutions where appropriate. Enhance internal capabilities by delivering training and developing best practice documentation for the team. Location and work setup This is a hybrid position based in Makati City, Metro Manila, Philippines.

Apr 28, 2026
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getwingapp logogetwingapp logo
On-site|On-site|Makati

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" with your email provider to receive our communications.Quality Assurance SupervisorAt Wing, we are on a transformative journey to reshape the future of work for businesses globally! Our goal is to be the ultimate destination for companies aiming to construct exceptional teams and streamline their operations. We are currently seeking a dedicated Quality Assurance Supervisor to join our team immediately!Job OverviewThe Quality Assurance Supervisor plays a crucial role in ensuring top-notch service quality, consistent performance, and utmost client satisfaction among our virtual assistant workforce. This position entails overseeing quality assurance processes, assessing VA performance, mentoring team members, and collaborating with operations and training departments to uphold superior service standards.Key Responsibilities:Quality Assurance & Performance Management• Design, implement, and maintain robust QA frameworks, scorecards, and evaluation criteria for virtual assistants.• Conduct regular audits of VA tasks, communications, productivity, and adherence to SOPs.• Analyze client feedback to identify trends, risks, and opportunities for improvement.• Ensure virtual assistants meet contractual SLAs, KPIs, and client expectations.Team Leadership & Coaching• Oversee and mentor QA analysts or quality reviewers as applicable.• Provide constructive feedback and performance insights to virtual assistants.• Collaborate with Team Leads and Operations Managers to address performance deficiencies.• Support corrective action strategies and improvement initiatives.Process Optimization & Documentation• Identify recurring quality challenges and propose process or training enhancements.• Partner with Training and Onboarding teams to enrich learning materials.• Maintain current QA documentation, SOPs, and industry best practices.• Ensure uniformity in QA evaluations across all accounts and teams.Client Engagement & Stakeholder Collaboration• Serve as the quality liaison for internal stakeholders and client-facing teams.• Assist in preparing quality reports for clients when necessary.• Address escalations related to performance or service quality promptly.Reporting & Analytics• Develop and present comprehensive QA reports, dashboards, and performance summaries.• Monitor quality metrics, trends, and improvement outcomes.• Utilize data analytics to derive insights from quality performance.

Jan 16, 2026
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PETA Asia logoPETA Asia logo
Contract|On-site|Makati

PETA Asia is seeking an enthusiastic Investigations Assistant to support our team in conducting thorough investigations into animal welfare issues across the region. This position offers an excellent opportunity for individuals passionate about animal rights and advocacy.

Sep 4, 2024
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Angkas logoAngkas logo
Full-time|On-site|Makati, Metro Manila, Philippines

Overview:With over 8 million downloads and a network of 50,000 dedicated biker partners, Angkas is at the forefront of the ride-hailing industry in the Philippines. Our mission is to eradicate poverty in the Philippines through innovative transportation solutions, providing our customers with convenient, reliable, and safe rides that positively impact millions.As we continue to expand our services and enhance the user experience, we are in search of a highly organized and proactive Executive Assistant to support our executive team. In this dynamic role, you will excel in a fast-paced environment, managing multiple priorities with utmost discretion, ensuring our executives' days are productive and efficient.Key Responsibilities:Serve as a liaison between executives and department heads, facilitating effective communication.Manage the executive's calendar, coordinating appointments, meetings, and travel arrangements.Prioritize and handle incoming correspondence, addressing routine inquiries and escalating complex matters as needed.Prepare meeting agendas, compile necessary materials, and document detailed minutes during meetings.Draft and proofread various documents, including correspondence and presentations.Coordinate travel logistics, securing flights, accommodations, and ground transportation.Organize and maintain filing systems, including receipts and important documents for the executive and team.Anticipate the executive's requirements and proactively present solutions.Assist with household tasks and errands as required by company owners.Perform additional administrative and personal assistance tasks as necessary.Qualifications:Bachelor's degree or equivalent experience in a relevant field.Proven experience as an Executive Assistant or in a similar position.Exceptional organizational skills with the ability to prioritize and manage multiple tasks simultaneously.Outstanding communication and interpersonal abilities, capable of building rapport across all levels.Meticulous attention to detail and a proactive approach to problem-solving.Proficient in Google Suite and other scheduling tools.Ability to maintain confidentiality and exercise discretion.Detail-oriented with a strong work ethic.Capable of working independently as well as collaboratively within a team.Benefits:Thriving start-up environmentAgile and multicultural workplaceDiverse technological applications

Feb 23, 2026

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