Healthcare Customer Service Associate at ISTA Solutions | Makati, Metro Manila

Join ISTA Solutions, a leading outsourcing and offshoring firm, as a Healthcare Customer Service Associate. We are expanding rapidly and looking for individuals who thrive in a collaborative environment. You will work alongside a dedicated team committed to employee satisfaction and a healthy work-life balance. Our culture emphasizes long-term success and co…

ISTA Solutions, a leading outsourcing and offshoring company, is actively seeking AMBITIOUS ACCOUNTING PROFESSIONALS to become a part of our rapidly growing team. As a valued member of our organization, you will collaborate with highly skilled professionals who prioritize employee satisfaction and a healthy work-life balance. At ISTA Solutions, we take pride in fostering a culture that emphasizes long-term success and continuous learning. If you are a team player eager to contribute to our mission, we want to hear from you!Key Responsibilities: Manage the processing of invoices and payments efficiently Review and approve transactions, ensuring accuracy in General Ledger (GL) codes Engage with clients to resolve any inquiries or issues related to invoices Qualifications: Bachelor's degree in Accounting or a related discipline Strong attention to detail and exceptional organizational skills Proficient verbal and written communication skills in English Able to prioritize tasks and handle multiple responsibilities in a fast-paced environment Excellent problem-solving abilities with the capacity to work independently and collaboratively Willingness to work onsite in MAKATI or MANDALUYONG Must be amenable to working night shifts Benefits:What We Offer: Attractive salary and comprehensive benefits package Health Insurance with coverage for dependents* 10% night differential pay Attendance bonuses Generous paid time off Convertible cash leave credits Regular performance appraisals Focus on achieving work-life balance Opportunities for career growth and skill development Our Commitment: Promoting a strong culture and values-driven leadership Creating opportunities for learning and growth at all career stages Encouraging continuous learning and innovation Fostering an inclusive environment where everyone can thrive

Welcome to the ISTA Employee Referral Program! This opportunity is exclusively for current ISTA Solutions employees. Please refrain from applying if you are not a member of the ISTA Solutions team.Instructions for ISTA Solutions Employees: Complete the referral form with your candidate's details after clicking apply. You may encounter an error if your referral's email address is already registered in our system. There's no need to inform the ISTA Recruitment Team once you've successfully submitted a candidate's profile. Current Opportunities: Accounts Payable Specialist Medical Billing Specialist Email and Voice Customer Service Representative Appointment Setter Customer Service Representative Healthcare Customer Service Representative (Authorizations) ... and more! For a complete list of open positions, please visit our jobs page - ISTA - Current Openings (workable.com) What We Offer: Attractive salary and comprehensive benefits Health Insurance covering dependents at no extra cost* 10% night shift differential Attendance bonus Paid time off Cash convertible leave credits Regular performance appraisals Focus on maintaining work-life balance Opportunities for career growth and skill enhancement Our Commitment: A robust culture driven by strong values and leadership Opportunities for continuous learning and development at every career stage Encouragement of innovation and inclusivity

About the Role ista-2 is hiring a Customer Service Representative to support a healthcare account in Makati, Metro Manila. This role focuses on assisting customers, answering questions, and resolving concerns to help ensure a smooth experience for every client. What You Will Do Respond to customer inquiries by phone, email, or chat Help resolve account or service issues Deliver clear and accurate information about healthcare services Work to maintain high customer satisfaction Compensation Competitive salary Signing bonus of 21,000 PHP Location This position is based in Makati, Metro Manila, Philippines.

Join our team at Angkas as a Customer Experience Associate and play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing exceptional service that reflects the company's dedication to quality and innovation.As part of a dynamic team, you will be empowered to identify opportunities for improvement and contribute to our mission of transforming transportation in the Philippines.

ISTA Solutions, a leading outsourcing and offshoring company, is actively seeking a skilled Financial Auditor to enhance our dynamic team. In this role, you will collaborate with a highly proficient group of professionals dedicated to fostering employee satisfaction and promoting a balanced work-life dynamic. At ISTA Solutions, we are committed to creating an environment that emphasizes long-term growth and continuous learning. We invite you to join us as we strive toward our mission!Key Responsibilities:Conduct regular audits of medical and healthcare-related bills against benefits platform records.Identify and rectify discrepancies such as payments made to ineligible or terminated employees, inaccurate charges, and mismatched enrollment data.Reconcile billing data and ensure the accuracy of charges.Clearly document findings using standardized templates and processes.Safely upload audit results and reports to a secure shared file system.Work collaboratively with internal teams to enhance and streamline reconciliation workflows.Monitor and report trends or recurring issues that could affect client costs or operations.Maintain confidentiality and ensure the security of sensitive healthcare and employee data.

Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through clear communication and support.Key ResponsibilitiesProvide timely and professional responses to customer inquiries across various channels, including phone, email, and chat.Assist customers in resolving their concerns and provide effective solutions.Accurately document customer interactions and transactions for record-keeping.Work collaboratively with teammates to enhance customer service processes.Aim to meet or exceed individual and team performance metrics consistently.

Overview:With over 8 million downloads and a network of 50,000 dedicated biker partners, Angkas is at the forefront of the ride-hailing industry in the Philippines. Our mission is to eradicate poverty in the Philippines through innovative transportation solutions, providing our customers with convenient, reliable, and safe rides that positively impact millions.As we continue to expand our services and enhance the user experience, we are in search of a highly organized and proactive Executive Assistant to support our executive team. In this dynamic role, you will excel in a fast-paced environment, managing multiple priorities with utmost discretion, ensuring our executives' days are productive and efficient.Key Responsibilities:Serve as a liaison between executives and department heads, facilitating effective communication.Manage the executive's calendar, coordinating appointments, meetings, and travel arrangements.Prioritize and handle incoming correspondence, addressing routine inquiries and escalating complex matters as needed.Prepare meeting agendas, compile necessary materials, and document detailed minutes during meetings.Draft and proofread various documents, including correspondence and presentations.Coordinate travel logistics, securing flights, accommodations, and ground transportation.Organize and maintain filing systems, including receipts and important documents for the executive and team.Anticipate the executive's requirements and proactively present solutions.Assist with household tasks and errands as required by company owners.Perform additional administrative and personal assistance tasks as necessary.Qualifications:Bachelor's degree or equivalent experience in a relevant field.Proven experience as an Executive Assistant or in a similar position.Exceptional organizational skills with the ability to prioritize and manage multiple tasks simultaneously.Outstanding communication and interpersonal abilities, capable of building rapport across all levels.Meticulous attention to detail and a proactive approach to problem-solving.Proficient in Google Suite and other scheduling tools.Ability to maintain confidentiality and exercise discretion.Detail-oriented with a strong work ethic.Capable of working independently as well as collaboratively within a team.Benefits:Thriving start-up environmentAgile and multicultural workplaceDiverse technological applications

Join our dynamic team at ista-2 as a Team Lead overseeing our Healthcare Account. In this pivotal role, you will drive operational excellence, manage a talented team, and ensure superior service delivery to our clients. With a generous signing bonus of $21,000, this position offers an exciting opportunity for growth and leadership in the healthcare sector.

Join our dynamic Associates Team at Lendi Group, where you will play a crucial role in transforming the lending landscape. As a Sales Associate, you will engage clients directly, providing them with customized lending solutions tailored to their needs.Your responsibilities will include responding to inbound customer inquiries and proactively reaching out to potential clients. By leveraging the innovative Lendi Platform, you'll facilitate smooth sales processes that ensure exceptional customer experiences.Be part of our mission to revolutionize the lending industry and significantly impact people's lives.Provide exceptional customer service, addressing concerns with professionalism and courtesy.Regularly exceed daily, weekly, and monthly sales targets.Initiate outbound calls to potential business clients, arranging appointments for Australian businesses.Convert both inbound and outbound leads into qualified appointments for our brokers.Follow call scripts and sales procedures to guarantee consistent and effective communication.Engage prospects through phone conversations, discussing their lending needs.Identify opportunities for customers to refinance current loans or obtain financing for new investments.Utilize your sales and relationship-building skills to encourage clients to interact with our online platform prior to their appointment, facilitating document submission and essential information gathering for their broker.Accurately document all call details in the designated system.

Join Our Team as a Customer Care Representative!At Infinit-O, we prioritize our employees' well-being from day one with comprehensive health maintenance organization (HMO) benefits, a saving plan, and a retirement plan to secure your future.Key Responsibilities:Provide exceptional support by addressing customer inquiries, resolving issues, and managing benefits claims.Assist clients in navigating application challenges effectively.Proactively suggest and implement quality process enhancements based on observed trends or knowledge gaps.Document customer issues and trends to improve service quality.Conduct root cause analysis to identify and resolve customer concerns promptly.Offer support to customers during our operational hours.

Lendi Group is hiring a Sales Associate in Makati. This position centers on building strong connections with customers and supporting their goals through thoughtful sales guidance. Role overview Sales Associates play a key part in driving sales efforts by interacting directly with customers. The focus is on understanding each customer's needs and recommending solutions that fit their circumstances. What you will do Engage with customers to learn about their requirements Offer tailored solutions based on individual needs Support the team in meeting sales targets Who succeeds in this role Strong interest in customer service and sales Ability to communicate clearly and listen actively Motivation to help customers achieve their goals

About the Role ista-2 is looking for an Accounts Payable Specialist to join the finance team in Makati, Metro Manila. This position handles financial transactions and processes payments to vendors, helping the company maintain accurate records and meet obligations on time. What You Will Do Process accounts payable transactions with accuracy Ensure timely payments to vendors Support the finance team in maintaining financial records What We Look For Strong attention to detail Commitment to accuracy in financial work Location Makati, Metro Manila, Philippines Signing Bonus This role includes an attractive signing bonus.

Handle customer inquiries through various channels including phone (both inbound and outbound), email, and chat to ensure effective problem resolution. Provide exceptional service to our high-value customers, fostering strong relationships by offering customized solutions. Assist customers across multiple platforms including Telegram, Social Media, In-App messaging, Email, and Chat. Deliver personalized customer service by addressing individual customer needs. Engage in continuous training and development initiatives to enhance your skills. Meet or surpass daily/monthly performance targets and other objectives set by your supervisor. Comply with company policies and procedures at all times.

Join the dynamic sales team at Lendi Group as a Sales Associate! In this pivotal role, you will engage customers, understand their needs, and promote our comprehensive financial solutions. Your exceptional communication skills and passion for helping others will drive our mission to provide tailored lending options. If you are motivated, goal-oriented, and eager to thrive in a fast-paced environment, we want to hear from you!

Join Lendi Group as a Sales Associate, where you will play a vital role in driving sales and enhancing customer experiences. This position offers an excellent opportunity to develop your skills in a dynamic environment. You will engage with clients, understand their needs, and provide tailored solutions. Your passion for sales and exceptional communication skills will be key to your success in this role.

Join ISTA Solutions, a leading outsourcing and offshoring company, as we seek a skilled Healthcare Case Management Specialist to enhance our dynamic team. Here, you will collaborate with dedicated professionals who focus on employee satisfaction and a healthy work-life balance. At ISTA Solutions, we are committed to fostering a culture of long-term success and continuous learning. We invite a proactive team player to contribute to our mission!Key Responsibilities:Handle Initial or Pre-Authorization requests via Phone or Email.Address provider inquiries promptly.Engage with insurance providers to determine authorization outcomes.Verify member benefits effectively.Analyze Members' clinical records thoroughly.Oversee healthcare case management processes.

Join our dynamic sales team at Lendigroup as a Sales Associate, where you'll play a crucial role in driving our sales strategy and engaging with customers. Your responsibilities will include identifying customer needs, presenting our products, and closing sales to achieve targets. We are looking for a motivated individual with a passion for sales and a commitment to excellence.

Join Our Team as Chief Nursing Services ManagerWe are seeking a dedicated and experienced Chief Nursing Services Manager to provide leadership and oversight of nursing operations across our care clinics in Makati City. This pivotal role will ensure the delivery of efficient, safe, and compassionate care in alignment with our organizational goals.Leadership and Oversight of Nursing OperationsDirect and support Nurse Supervisors and nursing staff throughout all clinics.Translate organizational objectives into effective nursing operations and workflows.Collaborate with cluster heads and clinic managers for standardized nursing service delivery.Governance and Clinical ProtocolsEstablish and enforce nursing clinical care standards as per the clinical governance framework.Ensure compliance with national standards and internal guidelines for nursing practices.Lead integration of nursing roles in implementing clinical decision trees and care pathways.Workforce Planning and StaffingConduct regular audits of nursing manpower and coordinate with HR for optimal nurse deployment.Manage duty scheduling and succession planning for nursing leaders.Implement mechanisms for workload balancing and productivity tracking.Patient Safety and Quality AssuranceChampion initiatives for patient safety, infection control, and incident reporting.Collaborate with the Medical Ethics and Governance Committee to ensure ethical care delivery.Oversee audits of hygiene, sterilization protocols, and safe injection practices.Performance Monitoring and Patient SatisfactionMonitor clinical nursing KPIs to ensure high standards of care.Lead reviews and escalate systemic concerns regarding nursing practices.Professional Development and TrainingDesign and implement a continuing professional development program for nurses.Supervise training for new skills such as ECG tracing and telehealth facilitation.Ensure competency-based credentialing of nurses in collaboration with the Learning and Development Team.Cross-Functional CollaborationAct as the primary liaison between nursing services and the Medical Director.Engage in executive meetings for service expansions and clinic accreditation.

Work setup: Hybrid, with three days onsite each week in Makati City. Role overview tasq-work is hiring a Director of Corporate Health & Wellness Services to lead onsite clinic operations and manage corporate health programs for partner organizations. This leadership role involves designing and executing healthcare and wellness strategies that support employee well-being, maintain compliance with healthcare regulations, and strengthen ongoing client relationships.