Market Enablement Advocate at Canva | Makati

Role Overview Canva is looking for a Market Enablement Advocate in Makati. This role focuses on strengthening Canva's presence in the market and supporting teams worldwide. The position involves close collaboration with colleagues from various departments to shape strategies that help achieve business goals.

Join Canva as a Program Manager in our Strategy and Enablement team focusing on Customer Service. In this pivotal role, you will lead initiatives that enhance our customer service delivery, ensuring an exceptional experience for our users. You will collaborate with cross-functional teams to develop strategies that drive efficiency and effectiveness in our customer support operations.

Join Canva as an SEO Lead and play a pivotal role in enhancing our online presence. You will lead a talented team of SEO professionals, driving strategic initiatives to optimize our content and improve search engine rankings. Be part of a dynamic environment where creativity meets technology, and help shape the future of digital design.

Role Overview Canva is looking for a Senior Knowledge Management Expert to strengthen customer service operations in Makati. This role focuses on building and refining knowledge management strategies that help customer service representatives find accurate information quickly and easily. What You Will Do Work closely with cross-functional teams to identify information needs and gaps. Develop and implement processes that keep knowledge resources current and accessible. Support customer service staff by making sure they have the tools and information required to assist users effectively. Location This position is based in Makati.

Canva is seeking a Program Manager based in Makati to focus on improving the customer experience. This position centers on leading projects that shape how users interact with Canva, aiming to deliver outstanding service and support at every step of the journey. Role overview This role involves guiding initiatives that influence the entire user journey. The Program Manager will work closely with teams from different departments, ensuring that customer needs are met and exceeded. What you will do Lead programs designed to enhance customer experience and satisfaction Collaborate with cross-functional groups to align on goals and execution Use data and insights to inform strategies and measure impact Requirements Experience managing programs or projects focused on customer experience Strong ability to work with diverse teams Comfort with using data to drive decisions

As a User Insights Analyst focusing on the Voice of Customers, you will play a pivotal role in understanding and enhancing user experiences at Canva. Your primary responsibility will be to gather, analyze, and interpret user feedback to inform product decisions. You will collaborate closely with cross-functional teams to translate insights into actionable strategies that drive user satisfaction and product success.

Join Canva, a leading design platform, as an Operations Business Partner for Site Lead! In this pivotal role, you'll collaborate closely with cross-functional teams to drive operational excellence and enhance the efficiency of our site operations.As a strategic partner, you'll leverage your expertise to identify opportunities for improvement and implement innovative solutions. Your insights will help shape our operational strategies, ensuring we maintain our commitment to delivering exceptional user experiences.

Roles & ResponsibilitiesWorkstream Leadership & Delivery ManagementLead comprehensive SFMC workstreams, encompassing requirements gathering, solution design, planning, and ensuring delivery governance.Oversee project risks, dependencies, sprint backlogs, and quality checkpoints.Conduct workshops and platform demonstrations in collaboration with marketing, product, engineering, and CRM teams.Solution Architecture & Platform IntegrationDesign SFMC solutions across Journey Builder, Automation Studio, Email Studio, Mobile Studio, and Content Builder.Manage integration strategies between SFMC and associated systems such as Salesforce CRM, CMS, DAM, e-commerce, and analytics platforms.Govern data modeling, Contact Builder structure, subscriber key strategies, and cross-cloud activation via Marketing Cloud Connect.Data, Audience & Personalization StrategyFormulate segmentation strategies, data flows, and campaign architectures utilizing SQL, AMPScript, dynamic content, and customer attributes.Ensure adherence to consent management, deliverability best practices, and privacy regulations.Analytics, Optimization & Value RealizationDrive measurement strategies using Marketing Cloud Intelligence (Datorama) and Einstein tools for predictive engagement.Create optimization roadmaps, testing frameworks (A/B/n, multivariate), and performance enhancement initiatives.Team Leadership & Knowledge DevelopmentGuide ACon/Con team members; review configurations, SQL scripts, documentation, and quality assurance.Contribute to capability building, reusable accelerators, playbooks, and best practice resources.

The RoleAs a Workforce Analyst, you will play a pivotal role in orchestrating the comprehensive scheduling and onboarding of Virtual Assistants (VAs) once they have been successfully matched with clients. Collaborating across departments such as Sales, Customer Success Management (CSM), Talent Acquisition (TA), Training, and Operations, you will ensure a seamless and well-informed onboarding experience for each VA.Your responsibilities will ensure that by the time a VA commences their role, the Operations team is fully briefed on the client’s needs and the VA’s responsibilities, allowing for a smooth start on Day 1 with minimal disruptions.Key ResponsibilitiesScheduling & Coordination● Oversee the onboarding timeline for VAs from the moment of confirmation through to their readiness for Day 1.● Engage in both internal and external meetings (such as client introductions, internal launch meetings, training transitions, and operational alignment) to gather essential information.● Serve as the primary liaison to ensure synchrony among Sales, CSM, TA, Training, and Operations.Cross-Functional Handoffs● Collaborate with Sales and CSM to facilitate the transfer of client context (business overview, objectives, scope, tools, working hours, success metrics).● Work with TA to confirm the readiness status of VAs, ensuring all documentation is completed and that start dates and work hours are aligned.● Liaise with Training to confirm that VAs complete necessary training and that performance metrics (Scorecards, Attendance, Nesting Results) are communicated to Operations.● Coordinate with Operations to guarantee that the team is equipped with client background and onboarding information prior to the VA’s start date.Documentation & Readiness Tracking● Maintain an onboarding tracker that outlines clear milestones, responsible parties, timelines, and status updates.● Ensure that critical onboarding inputs are complete (client profiles, scope notes, access requirements, schedules, SOP links, and escalation contacts).● Identify gaps in the process, follow up with responsible parties, and drive tasks to completion.Stakeholder Communication● Send timely calendar invites, reminders, and agendas; confirm attendance and readiness prior to meetings.● Provide regular status updates to the Workforce Manager and relevant stakeholders.● Proactively flag risks (such as missing client information, scheduling conflicts, start date dangers, incomplete training, or unbriefed operations).Process Improvement● Suggest enhancements to the onboarding workflow, templates, checklists, and scheduling processes.● Monitor for bottlenecks (e.g., delayed handoffs) and propose effective solutions.

Join our dynamic team at Continental as a Salesforce Developer, where you'll play a crucial role in advancing our customer relationship management initiatives using Salesforce technologies. You will be responsible for developing, customizing, and implementing Salesforce solutions that enhance our business processes and improve customer satisfaction.Your expertise will help us drive efficiency and innovation within our teams. If you are passionate about technology and eager to make a significant impact, we invite you to apply!

Join our dynamic team as a Promodiser at Ace Hardware in Makati! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service and promoting our high-quality products. As a Promodiser, you will engage with customers, showcase our offerings, and ensure an outstanding shopping experience.

Join our dynamic team at Ace Hardware Makati as a Promodiser, where you will play a vital role in enhancing our customer experience and driving sales. As a Promodiser, your primary responsibility will be to promote our products effectively within the store, ensuring that customers are informed about our latest offerings and promotions. You'll work closely with the sales team to achieve targets and create a welcoming environment for our shoppers.

Work Setup: Hybrid (3 days onsite and 2 days remote) | MakatiWe are looking for a dynamic and dedicated IT Infrastructure and Operations Specialist to join our technology team. In this pivotal role, you will oversee the implementation, maintenance, and support of our vital IT infrastructure. Your technical expertise will guarantee the stability, performance, and security of our server, network, and cloud environments, forming a robust foundation for the organization. If you're a proactive problem-solver who excels in a fast-paced environment and is enthusiastic about ensuring critical systems operate seamlessly, we want to hear from you!

Work Schedule: Morning ShiftWork Setup: Hybrid (3 days onsite per week) | MakatiEligibility: Open to local and expatriate candidates residing in the PhilippinesKey Responsibilities:Develop and execute unit test cases (JavaScript and related technologies)Adhere to best development practices across the platformProvide support to fellow developers integrating existing systems with ServiceNowDemonstrate strong hands-on experience with ServiceNow, including at least three full-cycle implementations of ITSM (Incident, Problem, Change), Asset Management, CMDB, and ITOMCreate comprehensive technical design documents and associated documentationPossess knowledge of web technologies (XML, HTML, etc.)Implement HRSD/CSM modules within ServiceNowCandidate Profile:Able to thrive in a dynamic and changing environmentPrior experience working on the ServiceNow platform is essentialExperience with ServiceNow integration with various solutions (SaaS, external applications) using REST API, web services, JSON, and ServiceNow scriptingProven ability to work under pressure and meet tight deadlinesExcellent communication, collaboration, analytical, and presentation skills, fostering a customer-centric and team-oriented environmentEssential Certifications:Certified System Administrator (preferred)ITIL Certifications (desired)Additional ServiceNow Certifications (advantageous)4 to 7 years of experience in the IT industryMinimum of 3 years of implementation/customization experience on ServiceNow

tasq-work is looking for an Assistant Manager - Procurement Coupa to join the team in a hybrid role based in Makati City, Metro Manila. This position centers on leading Source-to-Pay (S2P) solution implementations and supporting procurement transformation projects for clients across various industries. Main responsibilities Oversee the full delivery of Source-to-Pay (S2P) projects, applying strong understanding of S2P processes. Manage digital procurement initiatives using platforms such as Coupa, Ariba, and Ivalua, taking ownership of projects from initiation to completion. Identify and pursue opportunities to grow the business by building professional relationships and networks. Lead projects independently, taking on roles like Functional Design Lead, Testing Lead, or Project Manager, and support change management efforts as needed. Guide team development by managing recruitment and mentoring team members to support their growth. Keep up with industry trends and emerging technologies, recommending and implementing new solutions where appropriate. Enhance internal capabilities by delivering training and developing best practice documentation for the team. Location and work setup This is a hybrid position based in Makati City, Metro Manila, Philippines.

Join our dynamic team as a Promodiser at BESTANK Manufacturing Corporation. As a Promodiser, you will play a crucial role in promoting and selling our quality products. Your responsibilities will include:Engaging customers with basic selling techniques to drive product sales.Utilizing visual merchandising skills to effectively display merchandise items.Performing administrative tasks such as conducting item inventories, placing orders, and preparing sales reports.

Join Bestank Manufacturing Corporation as a Promodiser at our Robinson True Value store in Makati. As a Promodiser, you will play a crucial role in enhancing product visibility and driving sales. You will engage customers, provide product information, and ensure that our offerings are presented in the best possible light.Your responsibilities will include maintaining product displays, conducting product demonstrations, and collaborating with store management to optimize sales strategies. If you are passionate about customer service and eager to contribute to a dynamic retail environment, we want to hear from you!

Join Bestank Manufacturing Corporation as a Promodiser in Makati! In this dynamic role, you will be responsible for promoting and showcasing our premium products to enhance customer engagement and drive sales. You will work closely with retail partners, ensuring optimal product placement, and providing exceptional customer service. Your enthusiasm and product knowledge will be key in influencing purchasing decisions.

Join the dynamic team at Bestank Manufacturing Corporation as a Promodiser. In this role, you will be responsible for effectively promoting our wide range of products within the Robinson True Value store located in Century Mall, Makati. Your expertise and enthusiasm will help enhance our brand presence and drive sales while providing exceptional customer service.

Join Lendi Group as a Sales Associate, where you will play a vital role in driving sales and enhancing customer experiences. This position offers an excellent opportunity to develop your skills in a dynamic environment. You will engage with clients, understand their needs, and provide tailored solutions. Your passion for sales and exceptional communication skills will be key to your success in this role.