Operations Supervisor

Hybrid Team Success SupervisorAre you passionate about empowering teams and creating outstanding client experiences? Wing Assistant is on the lookout for a dynamic Hybrid Team Success Supervisor to enhance the performance of our Virtual Assistants and ensure unparalleled service across various industries!Role Overview:In the capacity of Team Success Supervis…

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" with your email provider to receive our communications.Quality Assurance SupervisorAt Wing, we are on a transformative journey to reshape the future of work for businesses globally! Our goal is to be the ultimate destination for companies aiming to construct exceptional teams and streamline their operations. We are currently seeking a dedicated Quality Assurance Supervisor to join our team immediately!Job OverviewThe Quality Assurance Supervisor plays a crucial role in ensuring top-notch service quality, consistent performance, and utmost client satisfaction among our virtual assistant workforce. This position entails overseeing quality assurance processes, assessing VA performance, mentoring team members, and collaborating with operations and training departments to uphold superior service standards.Key Responsibilities:Quality Assurance & Performance Management• Design, implement, and maintain robust QA frameworks, scorecards, and evaluation criteria for virtual assistants.• Conduct regular audits of VA tasks, communications, productivity, and adherence to SOPs.• Analyze client feedback to identify trends, risks, and opportunities for improvement.• Ensure virtual assistants meet contractual SLAs, KPIs, and client expectations.Team Leadership & Coaching• Oversee and mentor QA analysts or quality reviewers as applicable.• Provide constructive feedback and performance insights to virtual assistants.• Collaborate with Team Leads and Operations Managers to address performance deficiencies.• Support corrective action strategies and improvement initiatives.Process Optimization & Documentation• Identify recurring quality challenges and propose process or training enhancements.• Partner with Training and Onboarding teams to enrich learning materials.• Maintain current QA documentation, SOPs, and industry best practices.• Ensure uniformity in QA evaluations across all accounts and teams.Client Engagement & Stakeholder Collaboration• Serve as the quality liaison for internal stakeholders and client-facing teams.• Assist in preparing quality reports for clients when necessary.• Address escalations related to performance or service quality promptly.Reporting & Analytics• Develop and present comprehensive QA reports, dashboards, and performance summaries.• Monitor quality metrics, trends, and improvement outcomes.• Utilize data analytics to derive insights from quality performance.

The Emergency Response Team Supervisor is responsible for overseeing high-risk, urgent, and sensitive incidents that require immediate attention and coordination across various functions. This pivotal role focuses on ensuring the swift resolution of escalated situations such as accidents, harassment cases, safety issues, claims, and critical customer concerns, all while safeguarding operational, financial, and reputational integrity.Key Responsibilities:Emergency Response:Lead and manage the Emergency Response Team (ERT) in addressing accidents and other urgent situations.Ensure compliance with response protocols for effectiveness and efficiency.Provide direction and support to ERT members during incidents.Document all incidents meticulously, including reports, images, and communication logs.Escalation Management:Manage escalations from passengers, bikers, and internal teams, ensuring prompt resolution.Evaluate incidents to assess severity and necessary actions, referring to senior management when needed.Collaborate with relevant departments (Operations, Legal, Insurance, etc.) to resolve escalated issues.Monitor and follow up on escalated cases to ensure timely closure.Coordination and Communication:Act as the primary liaison between the ERT, passengers, bikers, and external authorities (e.g., police, hospitals).Maintain proactive communication with affected parties to offer updates and assistance.Ensure accurate documentation and reporting of all incidents and escalations.Team Leadership:Train and mentor ERT members on incident response and safety protocols.Evaluate team performance and provide constructive feedback to enhance service quality.

As a Recruitment Supervisor at Wing, you will play a pivotal role in shaping our talent acquisition strategy. Your responsibilities will encompass overseeing the entire recruitment lifecycle, optimizing our hiring processes, and leading a dynamic team of recruitment specialists and sourcing administrators. You will be instrumental in achieving the hiring objectives of both our clients and our organization, leveraging your extensive recruitment experience and strong leadership skills to create scalable processes while ensuring an exceptional experience for candidates and clients alike.

Work Arrangement Hybrid setup: three days per week onsite in Makati City. Role Overview The Patient Experience Supervisor ensures that a culture of care is delivered consistently across all clinics. This role leads patient engagement efforts, manages feedback systems, and supports programs aimed at improving service quality. Daily responsibilities include overseeing experience programs, coordinating service recovery, and supporting loyalty initiatives. Key Responsibilities Lead patient engagement initiatives and manage feedback channels. Oversee daily operations of patient experience programs. Coordinate service recovery and loyalty activities. Work with Service Quality Assurance and Clinic Operations teams to spot gaps and improve the patient journey. Train staff on service standards and monitor compliance. Track feedback and follow up on corrective actions. Recognize clinics and individuals for outstanding service. Location Makati City, Metro Manila, Philippines

At getwingapp, we understand that busy clients often feel overwhelmed by the very help they seek. They don’t go MIA because they don’t want assistance; rather, they disappear because managing that assistance seems like an additional burden.As a Client Operations Partner, your mission is to alleviate that friction. You will dive into our clients' daily operations, pinpoint tasks they shouldn’t be handling, and swiftly take those off their plates. Through live shadowing, comprehensive digital audits, and close collaboration with our in-house VA Bench, you will transform chaotic routines into streamlined, delegated systems—often within just 48 hours of onboarding.This is a dynamic, client-oriented role perfect for individuals who thrive in fast-paced environments, excel in leading discussions, and possess the ability to convert ambiguity into actionable outcomes.

Join Canva, a leading design platform, as an Operations Business Partner for Site Lead! In this pivotal role, you'll collaborate closely with cross-functional teams to drive operational excellence and enhance the efficiency of our site operations.As a strategic partner, you'll leverage your expertise to identify opportunities for improvement and implement innovative solutions. Your insights will help shape our operational strategies, ensuring we maintain our commitment to delivering exceptional user experiences.

At Umpisa Inc., we are dedicated to establishing the Philippines as a globally recognized tech hub. As a forward-thinking technology services firm, we collaborate with diverse industries, clients, and talented individuals to develop pioneering solutions through digital transformation, modern software development, and venture building.Our mission is to create world-class products and impactful solutions that enhance the lives of organizations and individuals alike. We offer challenging and fulfilling career opportunities in software development, product development, emerging technologies, and more for the right candidates.

Join SAVii: Driving Change & Transforming Lives! About SAViiFounded in 2017, SAVii is on a mission to transform the employee wellness framework across emerging markets, including the Philippines and India. As pioneers in salary-linked wellness services, we equip HR professionals with tools to enhance their teams' financial wellness and overall quality of life. If you are passionate about making a significant difference, we want you on our team! Our Culture: Empowering You to ThriveAt SAVii, our people are our greatest asset. We celebrate individual strengths and foster a collaborative environment where every opinion is valued. As a remote-first organization, we provide the flexibility you need to excel in your career while maintaining a healthy work-life balance. We are committed to continuous growth and innovation, encouraging our team members to embrace challenges and learn from every experience. With a focus on diversity and inclusion, we believe that our collective backgrounds and talents contribute to our success. Join us as we strive to make a meaningful impact every day! Position OverviewThe Marketing Operations Manager will oversee the daily operational activities of the marketing department. This role is crucial for ensuring the effective coordination of marketing campaigns, optimizing resource allocation, and implementing processes that facilitate seamless execution, tracking, and reporting throughout the department.

Work Setup: Hybrid (3 days onsite and 2 days remote) | MakatiWe are looking for a dynamic and dedicated IT Infrastructure and Operations Specialist to join our technology team. In this pivotal role, you will oversee the implementation, maintenance, and support of our vital IT infrastructure. Your technical expertise will guarantee the stability, performance, and security of our server, network, and cloud environments, forming a robust foundation for the organization. If you're a proactive problem-solver who excels in a fast-paced environment and is enthusiastic about ensuring critical systems operate seamlessly, we want to hear from you!

Join Angkas as a Product Operations Intern and contribute to optimizing product teams for peak performance. In this dynamic role, you'll establish a strong foundation through the analysis of metrics, development of infrastructure, refinement of business processes, implementation of best practices, management of budgeting, and generation of insightful reports.Key Responsibilities: Collaborate across functions to enhance product processes, workflows, and organizational collaboration. Boost product team efficiency by gathering, organizing, and analyzing product usage data to empower product management decisions. Manage tools and tech stack, enable product capabilities, understand customer feedback, conduct product experiments, and facilitate ongoing team training. Coordinate with various departments to create effective customer feedback loops for the product team. Support the implementation of administrative, human resource, and operational processes within the product team. Develop and execute go-to-market strategies and playbooks for existing products.

Join GetWingApp as a Sales Operations Associate, where you will play a vital role in supporting our sales team and optimizing sales processes. In this dynamic position, you will coordinate and streamline sales operations, analyze data to identify trends, and assist in achieving our sales targets.

Join SAVii: Empowering Change & Transforming Lives! About SAViiAt SAVii, we're on a mission to redefine the employee wellness sector. Since our inception in 2017 as SAVii PH, we've transformed employee benefits by delivering comprehensive salary-linked wellness services in emerging markets like the Philippines and India. Our platform empowers HR leaders to enhance their teams' financial wellness, both personally and professionally. As pioneers in the Philippines, we are now expanding and seeking passionate individuals to join our journey! Are you ready to make a difference? Our Culture: Empowering You to ThriveAt SAVii, people are at the core of everything we do. We cherish individuality and the strength of a diverse team that values each person's distinct perspective. As a remote-first organization, we trust you to work from where you feel most productive and fulfilled. We promote flexibility and work-life harmony, allowing you to concentrate on what matters most—be it your professional growth or personal well-being. We cultivate a culture of collaboration, respect, and continuous growth, where every voice is heard and every idea is appreciated. We understand that our success stems from embracing diversity, welcoming various backgrounds, talents, and experiences that each team member contributes. Together, we are not just achieving goals—we are transforming lives and making a significant impact every day! We work swiftly, execute even faster, and challenge ourselves to continuously evolve. SAViiers are encouraged to take bold initiatives, learn from experiences, and push the boundaries of what's possible. Bring your authentic self to work, as we believe that's where the best ideas are born and how we will continue to lead in the employee wellness arena.

Angkas is seeking a Product Operations Intern to join the team in Makati City. This internship supports the product team’s daily work and plays a key role in building processes that encourage collaboration, data-based decisions, and ongoing improvement. What you will do Streamline product processes and workflows to help different teams work together more effectively. Gather, organize, and analyze data on product usage to support informed decision-making. Assist with managing the product team’s tools, technology stack, customer feedback channels, experimentation, and training activities. Coordinate with other groups to set up feedback loops for the product team. Support administrative, HR, and operational tasks as needed. Contribute to go-to-market strategies and help create playbooks for current products. Participate in field testing or competitive analysis when necessary. Requirements Ability to ride motorcycle taxis is required. Internship is based in Makati City, Metro Manila, Philippines.

Join Turner Townsend as an Estimating Lead for our Data Center division, where you will play a pivotal role in delivering high-quality project estimations. You will leverage your expertise in construction cost management to ensure our projects are completed on time and within budget.Your responsibilities will include leading the estimating team, developing comprehensive cost models, and collaborating with stakeholders to optimize project delivery. This role requires a proactive approach, strong analytical skills, and a commitment to excellence in the fast-paced data center environment.

Join Our Team as Chief Nursing Services ManagerWe are seeking a dedicated and experienced Chief Nursing Services Manager to provide leadership and oversight of nursing operations across our care clinics in Makati City. This pivotal role will ensure the delivery of efficient, safe, and compassionate care in alignment with our organizational goals.Leadership and Oversight of Nursing OperationsDirect and support Nurse Supervisors and nursing staff throughout all clinics.Translate organizational objectives into effective nursing operations and workflows.Collaborate with cluster heads and clinic managers for standardized nursing service delivery.Governance and Clinical ProtocolsEstablish and enforce nursing clinical care standards as per the clinical governance framework.Ensure compliance with national standards and internal guidelines for nursing practices.Lead integration of nursing roles in implementing clinical decision trees and care pathways.Workforce Planning and StaffingConduct regular audits of nursing manpower and coordinate with HR for optimal nurse deployment.Manage duty scheduling and succession planning for nursing leaders.Implement mechanisms for workload balancing and productivity tracking.Patient Safety and Quality AssuranceChampion initiatives for patient safety, infection control, and incident reporting.Collaborate with the Medical Ethics and Governance Committee to ensure ethical care delivery.Oversee audits of hygiene, sterilization protocols, and safe injection practices.Performance Monitoring and Patient SatisfactionMonitor clinical nursing KPIs to ensure high standards of care.Lead reviews and escalate systemic concerns regarding nursing practices.Professional Development and TrainingDesign and implement a continuing professional development program for nurses.Supervise training for new skills such as ECG tracing and telehealth facilitation.Ensure competency-based credentialing of nurses in collaboration with the Learning and Development Team.Cross-Functional CollaborationAct as the primary liaison between nursing services and the Medical Director.Engage in executive meetings for service expansions and clinic accreditation.