Product Operations Internship at Angkas | Makati

Join Angkas as a Product Operations Intern and contribute to optimizing product teams for peak performance. In this dynamic role, you'll establish a strong foundation through the analysis of metrics, development of infrastructure, refinement of business processes, implementation of best practices, management of budgeting, and generation of insightful reports…

Angkas is seeking a Product Operations Intern to join the team in Makati City. This internship supports the product team’s daily work and plays a key role in building processes that encourage collaboration, data-based decisions, and ongoing improvement. What you will do Streamline product processes and workflows to help different teams work together more effectively. Gather, organize, and analyze data on product usage to support informed decision-making. Assist with managing the product team’s tools, technology stack, customer feedback channels, experimentation, and training activities. Coordinate with other groups to set up feedback loops for the product team. Support administrative, HR, and operational tasks as needed. Contribute to go-to-market strategies and help create playbooks for current products. Participate in field testing or competitive analysis when necessary. Requirements Ability to ride motorcycle taxis is required. Internship is based in Makati City, Metro Manila, Philippines.

Overview:With over 8 million downloads and a network of 50,000 dedicated biker partners, Angkas is at the forefront of the ride-hailing industry in the Philippines. Our mission is to eradicate poverty in the Philippines through innovative transportation solutions, providing our customers with convenient, reliable, and safe rides that positively impact millions.As we continue to expand our services and enhance the user experience, we are in search of a highly organized and proactive Executive Assistant to support our executive team. In this dynamic role, you will excel in a fast-paced environment, managing multiple priorities with utmost discretion, ensuring our executives' days are productive and efficient.Key Responsibilities:Serve as a liaison between executives and department heads, facilitating effective communication.Manage the executive's calendar, coordinating appointments, meetings, and travel arrangements.Prioritize and handle incoming correspondence, addressing routine inquiries and escalating complex matters as needed.Prepare meeting agendas, compile necessary materials, and document detailed minutes during meetings.Draft and proofread various documents, including correspondence and presentations.Coordinate travel logistics, securing flights, accommodations, and ground transportation.Organize and maintain filing systems, including receipts and important documents for the executive and team.Anticipate the executive's requirements and proactively present solutions.Assist with household tasks and errands as required by company owners.Perform additional administrative and personal assistance tasks as necessary.Qualifications:Bachelor's degree or equivalent experience in a relevant field.Proven experience as an Executive Assistant or in a similar position.Exceptional organizational skills with the ability to prioritize and manage multiple tasks simultaneously.Outstanding communication and interpersonal abilities, capable of building rapport across all levels.Meticulous attention to detail and a proactive approach to problem-solving.Proficient in Google Suite and other scheduling tools.Ability to maintain confidentiality and exercise discretion.Detail-oriented with a strong work ethic.Capable of working independently as well as collaboratively within a team.Benefits:Thriving start-up environmentAgile and multicultural workplaceDiverse technological applications

Join our team at Angkas as a Customer Experience Associate and play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing exceptional service that reflects the company's dedication to quality and innovation.As part of a dynamic team, you will be empowered to identify opportunities for improvement and contribute to our mission of transforming transportation in the Philippines.

Join Angkas as a Human Resources Intern and kickstart your career in HR! This internship offers a unique opportunity to gain hands-on experience in the dynamic field of human resources, working alongside experienced professionals in a vibrant and innovative environment. You will assist in various HR functions, including recruitment, onboarding, employee engagement, and HR administration.

At Angkas, we are dedicated to transforming lives by providing our bikers with opportunities that foster sustainable livelihoods, benefiting not only their families but also their communities.Responsibilities:Conduct manual testing for web and mobile applications to verify features and uphold product quality standards.Assist in drafting, updating, and managing test cases and documentation aligned with product specifications.Execute regression testing and perform basic exploratory testing during feature launches and bug resolutions.Accurately document, reproduce, and communicate defects using the designated issue tracking system.Support API testing by validating endpoints and request/response data through tools like Postman.Work closely with QA engineers and developers to confirm bug fixes and clarify expected functionalities.

Handle customer inquiries through various channels including phone (both inbound and outbound), email, and chat to ensure effective problem resolution. Provide exceptional service to our high-value customers, fostering strong relationships by offering customized solutions. Assist customers across multiple platforms including Telegram, Social Media, In-App messaging, Email, and Chat. Deliver personalized customer service by addressing individual customer needs. Engage in continuous training and development initiatives to enhance your skills. Meet or surpass daily/monthly performance targets and other objectives set by your supervisor. Comply with company policies and procedures at all times.

We are seeking a dynamic and strategic Senior Manager for Special Projects & Strategy to spearhead our most impactful initiatives at Angkas. This role will be pivotal in leading cross-functional projects from inception to execution, bridging the gap between leadership, operations, and external partners. The ideal candidate will possess strong analytical acumen, commercial awareness, and the ability to navigate through uncertainty. You will simplify complex data into actionable insights, engage confidently with senior leadership and investors, and ensure seamless execution across various teams.Your contributions will directly influence how Angkas grows, scales, and competes in the market. If you are eager to understand the mechanics behind decision-making and organizational movement, this is your chance to make a significant impact.Key Responsibilities1. Strategy & Special ProjectsLead critical business projects that directly affect growth, profitability, and operational efficiency.Transform ambiguous challenges into structured work plans, timelines, and deliverables.Oversee initiatives from concept to implementation across departments.2. Data & Insight GenerationConvert large datasets into practical insights and strategic recommendations.Develop models, dashboards, and analytical tools to bolster decision-making.Create concise executive presentations and summaries for leadership review.Serve as an internal liaison between analytics and business teams.3. Stakeholder & Executive ManagementShare insights, recommendations, and updates with leadership teams.Prepare investor presentations, metrics, and strategic communications.Support fundraising, board meetings, and partnership dialogues with data-driven insights.4. Cross-Functional LeadershipCollaborate closely with Operations, Product, Marketing, Finance, and Legal teams.Align diverse stakeholders towards common goals.Drive execution without formal authority.5. Business Development & PartnershipsAssess new commercial opportunities, products, or pilot initiatives.Build compelling business cases for new verticals and initiatives.Facilitate partner negotiations and strategic alliances.

Become a part of Angkas and contribute to delivering outstanding customer service experience to our esteemed clientele!We are looking for a driven and customer-oriented Customer Experience Associate to enhance our team at Angkas.In this role, you will:Address customer inquiries and resolve issues through multiple communication channels including phone (inbound and outbound), email, and chat.Provide exceptional service to our valued customers, fostering strong relationships through tailored support.Engage with customers on various platforms such as Telegram, Social Media, In-App, Email, and Chat.Participate in continuous training and development initiatives.Meet or exceed daily and monthly performance targets as set by your supervisor.Follow company policies and procedures diligently.

Join our dynamic Emergency Response Team (ERT) at Angkas, where you will be at the forefront of providing critical assistance during emergencies. As an ERT Associate, your responsibilities will include:Promptly responding to emergency situations in the field and delivering first aid, triage services, and maintaining thorough documentation through case report forms.Working in close collaboration with the Senior RN Officer and Police Investigators to gather essential data and offer guidance to individuals involved in accidents.

At Angkas, we are driven by a mission to alleviate poverty in the Philippines by creating sustainable livelihood opportunities for our bikers, positively impacting their families and communities.As a Senior Software Engineer specializing in Flutter, you will be pivotal in laying the groundwork for this mission. You will embody our values, deliver high-quality app releases, and foster innovation to enhance the accessibility of the Angkas app for a broader audience of Filipinos.Key Responsibilities:Design, develop, and maintain high-performance mobile applications for both iOS and Android platforms using Flutter.Collaborate with cross-functional teams, including backend developers, product owners, project managers, user experience researchers, quality assurance testers, and other stakeholders, to gather requirements and understand project objectives.Troubleshoot and resolve complex technical challenges while optimizing application performance and reliability.Engage in agile methodologies, participating in planning sessions, daily stand-ups, and refinement meetings to ensure timely feature delivery.Conduct code reviews, write unit tests, and uphold best practices to maintain code quality and performance standards.Mentor junior and mid-level developers, imparting best practices for mobile architecture.Provide support for production issues, ensuring the business operates smoothly 24/7.Foster a positive and collaborative work environment through effective and professional communication.

The Emergency Response Team Supervisor is responsible for overseeing high-risk, urgent, and sensitive incidents that require immediate attention and coordination across various functions. This pivotal role focuses on ensuring the swift resolution of escalated situations such as accidents, harassment cases, safety issues, claims, and critical customer concerns, all while safeguarding operational, financial, and reputational integrity.Key Responsibilities:Emergency Response:Lead and manage the Emergency Response Team (ERT) in addressing accidents and other urgent situations.Ensure compliance with response protocols for effectiveness and efficiency.Provide direction and support to ERT members during incidents.Document all incidents meticulously, including reports, images, and communication logs.Escalation Management:Manage escalations from passengers, bikers, and internal teams, ensuring prompt resolution.Evaluate incidents to assess severity and necessary actions, referring to senior management when needed.Collaborate with relevant departments (Operations, Legal, Insurance, etc.) to resolve escalated issues.Monitor and follow up on escalated cases to ensure timely closure.Coordination and Communication:Act as the primary liaison between the ERT, passengers, bikers, and external authorities (e.g., police, hospitals).Maintain proactive communication with affected parties to offer updates and assistance.Ensure accurate documentation and reporting of all incidents and escalations.Team Leadership:Train and mentor ERT members on incident response and safety protocols.Evaluate team performance and provide constructive feedback to enhance service quality.

At Angkas, our mission is to combat poverty in the Philippines by empowering our bikers to establish sustainable livelihoods that positively influence their families and communities.The Senior Quality Assurance Engineer will be instrumental in laying the groundwork for achieving this mission by ensuring our software applications operate at peak performance under various conditions.Key Responsibilities:● Uphold quality throughout the entire software development lifecycle, from requirements gathering to delivery.● Lead and conduct comprehensive end-to-end testing.● Strategize and implement the optimal balance of manual testing and test automation for our mobile applications.● Enhance the test automation process at Angkas by refining tools/scripts, expanding test coverage, and optimizing code structure.● Diagnose and analyze bugs within the application to assist developers in identifying root causes.● Automate repetitive manual tasks to boost productivity for yourself and your team.● Craft clear, comprehensive, and detailed test plans for the development team's work.● Ensure timely testing and delivery of your assigned tasks consistently.● Engage in product discussions and refine acceptance criteria.● Acquire substantial product knowledge and comprehend the technical architecture of our offerings.● Eliminate dependencies by producing clear documentation.● Collaborate with fellow engineers, designers, and QAs to clarify implementation details based on established architectural and design patterns.● Embrace Angkas values and integrate them into daily interactions naturally.

Oversee and evaluate the performance and engagement of new drivers throughout their initial 21-day activation period.Design and execute targeted strategies to enhance the productivity and engagement of newly onboarded drivers.Partner with fleet managers to ensure new driver members receive comprehensive support.Analyze early performance data to identify trends, risks, and opportunities, and propose actionable improvements.Maintain regular communication with new drivers via phone calls, text messages, and emails to foster motivation and set clear expectations.Assist in developing educational resources and onboarding materials specifically geared towards the needs of early-stage drivers.

Angkas works to empower bikers in the Philippines, helping them support their families and communities. The Biker Payment Processing Associate plays a key role in this mission by handling payment transactions and supporting onboarding activities. What you will do Collect and process payments from bikers during onboarding, handling cash, bank, and digital transactions. Record all transactions accurately in the tracking system, ensuring daily collections are complete and correct. Assist with payment requirements during onboarding, including offsite events. Follow company policies and procedures at all times. Work to meet or exceed targets and objectives set by your supervisor. Take on other assigned tasks and projects as needed. Location This position is based in Makati City, Metro Manila, Philippines.

Work Setup: Hybrid (3 days onsite and 2 days remote) | MakatiWe are looking for a dynamic and dedicated IT Infrastructure and Operations Specialist to join our technology team. In this pivotal role, you will oversee the implementation, maintenance, and support of our vital IT infrastructure. Your technical expertise will guarantee the stability, performance, and security of our server, network, and cloud environments, forming a robust foundation for the organization. If you're a proactive problem-solver who excels in a fast-paced environment and is enthusiastic about ensuring critical systems operate seamlessly, we want to hear from you!

Join GetWingApp as a Sales Operations Associate, where you will play a vital role in supporting our sales team and optimizing sales processes. In this dynamic position, you will coordinate and streamline sales operations, analyze data to identify trends, and assist in achieving our sales targets.

Join SAVii: Empowering Change & Transforming Lives! About SAViiAt SAVii, we're on a mission to redefine the employee wellness sector. Since our inception in 2017 as SAVii PH, we've transformed employee benefits by delivering comprehensive salary-linked wellness services in emerging markets like the Philippines and India. Our platform empowers HR leaders to enhance their teams' financial wellness, both personally and professionally. As pioneers in the Philippines, we are now expanding and seeking passionate individuals to join our journey! Are you ready to make a difference? Our Culture: Empowering You to ThriveAt SAVii, people are at the core of everything we do. We cherish individuality and the strength of a diverse team that values each person's distinct perspective. As a remote-first organization, we trust you to work from where you feel most productive and fulfilled. We promote flexibility and work-life harmony, allowing you to concentrate on what matters most—be it your professional growth or personal well-being. We cultivate a culture of collaboration, respect, and continuous growth, where every voice is heard and every idea is appreciated. We understand that our success stems from embracing diversity, welcoming various backgrounds, talents, and experiences that each team member contributes. Together, we are not just achieving goals—we are transforming lives and making a significant impact every day! We work swiftly, execute even faster, and challenge ourselves to continuously evolve. SAViiers are encouraged to take bold initiatives, learn from experiences, and push the boundaries of what's possible. Bring your authentic self to work, as we believe that's where the best ideas are born and how we will continue to lead in the employee wellness arena.

Design and oversee innovative driver recruitment initiatives, leveraging social media advertising and traditional flyers to attract potential candidates.Track and analyze the performance of the driver acquisition funnel, identifying key metrics such as new leads and areas of drop-off to optimize the process.Coordinate and organize engaging driver recruitment events and pop-up activations to enhance visibility and attract new drivers.Collaborate with local partners and fleet owners to source drivers in bulk, fostering strong relationships to support recruitment efforts.Deliver comprehensive reports on acquisition metrics and growth trends to Operations Leads, aiding strategic decision-making.

Key Responsibilities:1. Job Description Management:Assist in gathering and consolidating job descriptions across various departments.Ensure all job descriptions are revised and formatted using the standard template.Support tracking the submission and completion status of job descriptions.Help organize and maintain an updated inventory/database of job descriptions.2. Training Records Management:Assist in organizing and maintaining training records and documentation.Ensure precise tracking of training completions, certifications, and attendance.Help coordinate the logistics and communication of training activities.Assist in collecting feedback and preparing reports related to training.3. Employee Engagement Activities:Support HR Business Partners and the People and Strategy Team in organizing employee engagement events and initiatives.Help manage communication and logistics for engagement activities such as summer outings, company anniversaries, and other site activities.4. General HR Support:Provide administrative assistance to HR Business Partners as needed.Support in preparing presentations, reports, and other HR documentation.Assist with any ad-hoc HR tasks and projects that may arise.