User Insights Analyst - Voice of Customers

As a User Insights Analyst focusing on the Voice of Customers, you will play a pivotal role in understanding and enhancing user experiences at Canva. Your primary responsibility will be to gather, analyze, and interpret user feedback to inform product decisions. You will collaborate closely with cross-functional teams to translate insights into actionable st…

Join our dynamic team at Colliers International as a Research and Advisory Analyst. In this exciting entry-level position, you will be integral in providing critical insights and advisory support to our clients. Your analytical skills will contribute to our mission of delivering top-notch real estate services.As part of our Valuation & Advisory Services department, you will collaborate with experienced professionals and gain invaluable experience in research methodologies, data analysis, and client engagement. This is a fantastic opportunity to kickstart your career in a thriving industry.

Encora is looking for a Fraud Analyst in Makati to help protect the organization from fraud risks. This role focuses on monitoring, analyzing, and improving fraud detection systems and processes. What you will do Monitor and analyze fraud detection parameters to help reduce fraud exposure. Review and assess fraud monitoring systems to ensure quality and accuracy in fraud detection. Evaluate detection profiles and recommend improvements based on findings. Investigate incidents related to fraud, identify root causes, and assess revenue impact. Research new fraud techniques and trends to stay ahead of emerging risks. Test products and services for potential fraud and revenue risks. Work with other departments to share insights and strengthen risk prevention efforts. Prepare and deliver timely reports on fraud cases and detection outcomes. Role overview This position requires a detail-oriented approach to identifying and addressing fraud risks. Collaboration with different teams and clear communication of findings are essential to ensure comprehensive risk management at Encora.

The RoleAs a Workforce Analyst, you will play a pivotal role in orchestrating the comprehensive scheduling and onboarding of Virtual Assistants (VAs) once they have been successfully matched with clients. Collaborating across departments such as Sales, Customer Success Management (CSM), Talent Acquisition (TA), Training, and Operations, you will ensure a seamless and well-informed onboarding experience for each VA.Your responsibilities will ensure that by the time a VA commences their role, the Operations team is fully briefed on the client’s needs and the VA’s responsibilities, allowing for a smooth start on Day 1 with minimal disruptions.Key ResponsibilitiesScheduling & Coordination● Oversee the onboarding timeline for VAs from the moment of confirmation through to their readiness for Day 1.● Engage in both internal and external meetings (such as client introductions, internal launch meetings, training transitions, and operational alignment) to gather essential information.● Serve as the primary liaison to ensure synchrony among Sales, CSM, TA, Training, and Operations.Cross-Functional Handoffs● Collaborate with Sales and CSM to facilitate the transfer of client context (business overview, objectives, scope, tools, working hours, success metrics).● Work with TA to confirm the readiness status of VAs, ensuring all documentation is completed and that start dates and work hours are aligned.● Liaise with Training to confirm that VAs complete necessary training and that performance metrics (Scorecards, Attendance, Nesting Results) are communicated to Operations.● Coordinate with Operations to guarantee that the team is equipped with client background and onboarding information prior to the VA’s start date.Documentation & Readiness Tracking● Maintain an onboarding tracker that outlines clear milestones, responsible parties, timelines, and status updates.● Ensure that critical onboarding inputs are complete (client profiles, scope notes, access requirements, schedules, SOP links, and escalation contacts).● Identify gaps in the process, follow up with responsible parties, and drive tasks to completion.Stakeholder Communication● Send timely calendar invites, reminders, and agendas; confirm attendance and readiness prior to meetings.● Provide regular status updates to the Workforce Manager and relevant stakeholders.● Proactively flag risks (such as missing client information, scheduling conflicts, start date dangers, incomplete training, or unbriefed operations).Process Improvement● Suggest enhancements to the onboarding workflow, templates, checklists, and scheduling processes.● Monitor for bottlenecks (e.g., delayed handoffs) and propose effective solutions.

Join our dynamic team at Continental as an Order Management Associate / Analyst! In this pivotal role, you will be responsible for overseeing the order processing cycle, ensuring timely and accurate delivery of products to our valued customers. Your analytical skills will help optimize order management processes, contributing to our commitment to excellence.

Become a part of Angkas and contribute to delivering outstanding customer service experience to our esteemed clientele!We are looking for a driven and customer-oriented Customer Experience Associate to enhance our team at Angkas.In this role, you will:Address customer inquiries and resolve issues through multiple communication channels including phone (inbound and outbound), email, and chat.Provide exceptional service to our valued customers, fostering strong relationships through tailored support.Engage with customers on various platforms such as Telegram, Social Media, In-App, Email, and Chat.Participate in continuous training and development initiatives.Meet or exceed daily and monthly performance targets as set by your supervisor.Follow company policies and procedures diligently.

Join our dynamic team at SGS as a Laboratory Analyst I, where you will leverage your expertise as a Registered Microbiologist. In this pivotal role, you will conduct essential laboratory analyses, ensuring the accuracy and reliability of microbiological testing. Your contributions will directly impact our commitment to quality and safety in the laboratory environment.

As a Business Intelligence Analyst (Hybrid) based in Makati, this role focuses on supporting the hospital and healthcare sector through advanced data analytics. The position involves working with complex datasets and business intelligence tools to deliver insights that inform strategic decisions and improve operational outcomes. Role Overview This analyst position works closely with both clinical and administrative teams. The main goal is to turn healthcare data into actionable recommendations that help optimize hospital operations, improve patient care, and maintain high standards in healthcare delivery. Key Responsibilities Collect, analyze, and interpret healthcare data to identify trends and insights. Develop and maintain dashboards, reports, and data visualizations using BI tools such as Power BI or Tableau. Collaborate with clinical and administrative staff to understand their data needs and provide tailored analytical solutions. Monitor and evaluate key performance indicators (KPIs) to assess efficiency and patient care quality. Support data-driven initiatives to enhance hospital services and optimize resource use. Maintain data accuracy, integrity, and compliance with healthcare regulations. Present analytical findings and recommendations to stakeholders to support informed decision-making. Participate in cross-functional projects to integrate BI solutions into hospital systems and workflows. Requirements Strong analytical skills and experience working with business intelligence tools. Ability to communicate complex data findings clearly to both technical and non-technical audiences. Experience collaborating with diverse teams in a healthcare or hospital setting is an advantage.

Why should you consider joining our team?Enjoy comprehensive benefits starting from Day 1, including Health Maintenance Organization (HMO) coverage and pro-rated leaves.Participate in our Savings Plan for your future.Secure your retirement with our Retirement Plan.Experience the convenience of a fixed night shift.Thrive in a dynamic and supportive working environment.Key Responsibilities:Monitor and document all shipments accurately.Ensure all shipment statuses are cleared during your shift.Update shipment statuses using our Customer Relationship Management (CRM) system.Verify shipment details through calls to delivery providers and update the CRM accordingly.Proactively escalate any issues or incomplete records to the client.

Handle customer inquiries through various channels including phone (both inbound and outbound), email, and chat to ensure effective problem resolution. Provide exceptional service to our high-value customers, fostering strong relationships by offering customized solutions. Assist customers across multiple platforms including Telegram, Social Media, In-App messaging, Email, and Chat. Deliver personalized customer service by addressing individual customer needs. Engage in continuous training and development initiatives to enhance your skills. Meet or surpass daily/monthly performance targets and other objectives set by your supervisor. Comply with company policies and procedures at all times.

Join SAVii: Empowering Change & Transforming Lives! About SAViiAt SAVii, we're on a mission to redefine the employee wellness sector. Since our inception in 2017 as SAVii PH, we've transformed employee benefits by delivering comprehensive salary-linked wellness services in emerging markets like the Philippines and India. Our platform empowers HR leaders to enhance their teams' financial wellness, both personally and professionally. As pioneers in the Philippines, we are now expanding and seeking passionate individuals to join our journey! Are you ready to make a difference? Our Culture: Empowering You to ThriveAt SAVii, people are at the core of everything we do. We cherish individuality and the strength of a diverse team that values each person's distinct perspective. As a remote-first organization, we trust you to work from where you feel most productive and fulfilled. We promote flexibility and work-life harmony, allowing you to concentrate on what matters most—be it your professional growth or personal well-being. We cultivate a culture of collaboration, respect, and continuous growth, where every voice is heard and every idea is appreciated. We understand that our success stems from embracing diversity, welcoming various backgrounds, talents, and experiences that each team member contributes. Together, we are not just achieving goals—we are transforming lives and making a significant impact every day! We work swiftly, execute even faster, and challenge ourselves to continuously evolve. SAViiers are encouraged to take bold initiatives, learn from experiences, and push the boundaries of what's possible. Bring your authentic self to work, as we believe that's where the best ideas are born and how we will continue to lead in the employee wellness arena.

Role Overview getwingapp is hiring a Customer Success Coach - Trainer in Makati. This role focuses on supporting and developing Customer Success Managers (CSMs) through a mix of coaching, quality assurance, and training. The goal: help CSMs build strong, lasting relationships with clients and improve their performance over time. What You Will Do Coach and mentor Customer Success Managers to help them grow their skills and deliver better client outcomes Deliver training sessions and materials to ensure consistent, high-quality service Monitor and assess performance, providing structured feedback and guidance Work closely with the team to identify areas for improvement and implement solutions Who We’re Looking For Experience coaching Customer Success Managers or working in similar client-facing roles Strong background in quality assurance, ideally in a BPO setting Structured, analytical approach to improving team performance Previous experience as a trainer is especially valued

Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through clear communication and support.Key ResponsibilitiesProvide timely and professional responses to customer inquiries across various channels, including phone, email, and chat.Assist customers in resolving their concerns and provide effective solutions.Accurately document customer interactions and transactions for record-keeping.Work collaboratively with teammates to enhance customer service processes.Aim to meet or exceed individual and team performance metrics consistently.

Join our dynamic team at SGS as a Laboratory Analyst I specializing in Food Technology. In this role, you will leverage your expertise as a Licensed Chemical Technician to conduct various laboratory tests and analyses on food samples. Your contributions will ensure the safety and quality of food products, aligning with our commitment to delivering excellence in testing and certification services.

Join SGS as an Administrative and Customer Excellence Support Associate, where you will play a pivotal role in enhancing customer satisfaction and supporting internal operations. In this dynamic position, you will assist with administrative tasks while ensuring the highest standards of customer service are maintained. Your contributions will be essential in fostering a positive experience for both clients and colleagues.

Join Our Team as a Customer Care Representative!At Infinit-O, we prioritize our employees' well-being from day one with comprehensive health maintenance organization (HMO) benefits, a saving plan, and a retirement plan to secure your future.Key Responsibilities:Provide exceptional support by addressing customer inquiries, resolving issues, and managing benefits claims.Assist clients in navigating application challenges effectively.Proactively suggest and implement quality process enhancements based on observed trends or knowledge gaps.Document customer issues and trends to improve service quality.Conduct root cause analysis to identify and resolve customer concerns promptly.Offer support to customers during our operational hours.

Join our team at Angkas as a Customer Experience Associate and play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing exceptional service that reflects the company's dedication to quality and innovation.As part of a dynamic team, you will be empowered to identify opportunities for improvement and contribute to our mission of transforming transportation in the Philippines.

Graduate Customer Support Specialist | Makati, The PhilippinesWork Schedule: Monday to Friday, either 3 PM to 12 AM or 8 PM to 5 AM (PH time).Work Arrangement: Hybrid model with four days in-office and Friday designated as a work-from-home day (optional office presence on Fridays).At GetGround, we are a venture capital-backed, innovative technology firm dedicated to enhancing transparency and accessibility in asset ownership, starting with real estate. Our mission is to combat wealth inequality by providing greater access to valuable assets, such as property, thereby fostering a fairer and more productive world. With a focus on the UK property investment market, we are rapidly expanding our portfolio of financial products.Led by our CEO and Founder, Moubin, who has extensive experience from McKinsey and private equity firm APAX, GetGround is at the forefront of transforming the landscape of asset ownership. Listen to a podcast featuring Moubin and our lead investors QED to learn more about our groundbreaking approach.Our culture is built on four core values: no nonsense, pursuit of excellence, an obsession with feedback, and a healthy ego. We have cultivated a high-performing team of over 85 talented individuals (many from prestigious companies like Google, Meta, Deliveroo, and various startups) who are committed to creating a world-class investment experience for our users.Key Statistics:‍‍ 85+ team members from top industry players Over £1.5 billion in assets added to our platform annually 30,000+ users across 70 countries, capturing approximately 10% market share Global presence with hubs in the UK, Dubai, Hong Kong, Singapore, and the PhilippinesRole Overview:As a member of the Customer Support team at GetGround, you will play a vital role in delivering exceptional service to our clients, no matter the scale of their inquiries. You will have the authority to resolve issues, provide valuable feedback to the team, and contribute to process improvements, ensuring we consistently offer top-notch support. Connect with our Director of Operations, Mirella, to learn about her journey and insights at GetGround.

Canva is seeking a Program Manager based in Makati to focus on improving the customer experience. This position centers on leading projects that shape how users interact with Canva, aiming to deliver outstanding service and support at every step of the journey. Role overview This role involves guiding initiatives that influence the entire user journey. The Program Manager will work closely with teams from different departments, ensuring that customer needs are met and exceeded. What you will do Lead programs designed to enhance customer experience and satisfaction Collaborate with cross-functional groups to align on goals and execution Use data and insights to inform strategies and measure impact Requirements Experience managing programs or projects focused on customer experience Strong ability to work with diverse teams Comfort with using data to drive decisions

As a Learning Experience Specialist at getwingapp, you will play a pivotal role in enhancing the learning journey of our users. Your expertise in instructional design and user experience will help us create engaging and effective educational content. Collaborate with cross-functional teams to identify learning needs and develop innovative solutions that empower our users to achieve their goals.