Account Management Team Lead - Italian Speaking

Account Management Team Lead – Italian SpeakingJoin Deliveroo in our mission to revolutionize the way people shop and dine, where impact, innovation, and growth are at the core of everything we do. Our Commercial team is pivotal in shaping Deliveroo’s marketplace, focusing on how we serve restaurants, grocers, and emerging verticals globally. From negotiatin…

Italian-Speaking New Partner Experience Team LeadBecome a part of our mission to revolutionize the shopping and dining experience, where impact, innovation, and growth are the cornerstones of our efforts. The Commercial team is central to Deliveroo’s marketplace, influencing how we collaborate with restaurants, grocers, and expanding verticals globally. From forging essential partnerships to unlocking new revenue avenues and devising data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the team for you.We are on the lookout for a New Partner Experience Team Leader to join our Manchester office. In this position, you will lead a team of Italian-speaking New Partner Experience agents, facilitating the onboarding of new restaurants to Deliveroo and assisting them in scaling their order volume from the outset.Your ResponsibilitiesAs part of the SMB (Small & Medium Business) team, reporting to the EU Head of New Partner Experience, you will ensure the daily success of our onboarding operations for the Italian market, positioning our partners for sustainable growth.Your daily activities may include:Team Leadership and Coaching: Provide daily oversight and mentoring for a team of NPX Agents, enhancing their skills and promoting a high-performance culture.Performance Management: Create and uphold a performance framework to ensure the team consistently meets established goals and KPIs.Process Improvement: Innovate and enhance onboarding processes to optimize efficiency, ensuring every restaurant partner enjoys a premier launch experience.Operational Management: Oversee team conduct, attendance, and reporting, providing transparent insights on outcomes to senior leadership.Collaborative Efforts: Partner closely with other Team Leaders to exchange best practices, ensuring our partners are adept at using our systems to maximize their capabilities.Qualifications for SuccessEssential CriteriaLeadership Experience: At least 2 years in a management role, demonstrating a proven ability to inspire and lead a team.Language Skills: Native or fluent in both Italian and English (written and spoken).

Italian-Speaking New Partner Experience AdvisorAt Deliveroo, we are on a mission to revolutionize the way people shop and dine, driven by impact, innovation, and growth. Our Commercial team is pivotal to Deliveroo’s marketplace, influencing how we support restaurants, grocers, and emerging verticals globally. We tackle significant challenges—from forming key partnerships to generating new revenue streams and developing data-driven growth strategies. If you excel in dynamic commercial settings and aspire to shape the future of a global brand, we invite you to join us.We are seeking a dedicated New Partner Experience Advisor to enhance our team in Manchester. In this critical role, you will serve as the essential link for our Italian partners during their initial two months on the platform, equipping them with the tools, confidence, and strategies needed for sustained success.Your ResponsibilitiesAs a member of the New Partner Experience (NPX) team, you will collaborate with Sales and Account Managers to ensure a seamless experience for our newest partners, guiding them through our systems and optimizing their growth from day one.Your daily activities may include:Lead Partner Success: Act as the primary relationship manager for newly onboarded Italian restaurants, ensuring they meet essential operational metrics and KPIs during their crucial first 60 days.Consult on Growth: Educate partners on enhancing their menu visibility and leveraging advertising tools to maintain steady order volume.Liaison & Coordination: Act as the connection between restaurant partners and internal teams, including the photography team, to ensure their digital storefronts are visually appealing.Build Lasting Trust: Conduct high-quality outbound calls to address partner issues swiftly, fostering the engagement and trust essential for a long-term partnership.Operational Excellence: Meet daily targets and uphold quality standards while maintaining detailed administrative records to ensure compliance and task completion.What You Need to SucceedEssential QualificationsLinguistic Proficiency: Native or fluent in both Italian and English (written and spoken).Strong Communication Skills: Exceptional verbal communication abilities, particularly over the phone.

French Speaking Account Manager - French MarketAt Deliveroo, we are on a mission to revolutionize the way people dine and shop. Our commitment to impact, innovation, and growth drives every aspect of our operations. The Commercial team is at the heart of Deliveroo’s marketplace, shaping our service to restaurants, grocers, and emerging verticals globally. From forging essential partnerships to exploring new revenue opportunities and developing data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand, this team is where you belong.We are seeking an SMB Account Manager for the French Market to join our Manchester office. In this position, you will play a crucial role in empowering our restaurant partners across France, guiding them on marketing strategies, technological advancements, and operational excellence.Key ResponsibilitiesAs part of the SMB (Small Medium Business) team, based in the vibrant city center of Manchester, you will collaborate with local independent restaurants through a desk-based consultancy model, assisting them in navigating the fast-evolving delivery landscape.Your daily activities will include:Portfolio Management: Oversee a diverse portfolio of accounts through a desk-based approach, fostering growth via phone, email, and digital presentations.Relationship Building: Cultivate long-term partnerships with our French clients, ensuring exceptional service and achieving beneficial outcomes for both the restaurants and Deliveroo.Campaign Management: Enhance engagement through national and local marketing initiatives aimed at improving key performance indicators such as order volume and partner retention.Operational Coordination: Serve as the liaison between our restaurant partners and internal teams to ensure tailored solutions that meet partner requirements.Data-Driven Solutions: Leverage insights to identify performance challenges and implement innovative solutions that enhance the delivery experience for our partners.

Account Manager - Dutch Speaking for Belgium MarketBecome part of our vision to revolutionize how people shop and dine, where impact, innovation, and growth are at the forefront of our operations. Our Commercial team is integral to Deliveroo’s marketplace, influencing how we engage with restaurants, grocers, and new sectors worldwide. From negotiating pivotal partnerships to unlocking fresh revenue opportunities and developing data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic commercial settings and aspire to shape the future of a global brand, our team is the perfect fit for you.We are seeking an Account Manager - Dutch Speaking for the Belgium Market to join our Manchester team. In this capacity, you will empower our restaurant partners in Belgium to maximize their potential on our platform, providing insights on various aspects from marketing strategies to operational excellence.Discover more about our Commercial team — understand our motivations, our working style, and what you can anticipate.Key ResponsibilitiesYou will be part of the Small Medium Business (SMB) team, a vibrant group dedicated to supporting the backbone of our marketplace—local independent restaurants—through a desk-based consultancy model to drive their success.Your daily tasks may include:Portfolio Management: Oversee a diverse portfolio of accounts utilizing a desk-based approach, leveraging phone, email, and video calls to facilitate partner growth.Relationship Building: Cultivate and sustain enduring relationships with Belgium's partner network, ensuring high-quality service and fostering positive outcomes for both our partners and Deliveroo.Campaign Implementation: Enhance engagement with national and local marketing initiatives, boosting key metrics such as restaurant retention and order volume.Cross-Department Collaboration: Serve as the liaison between your restaurant partners and internal Deliveroo teams to ensure our technology and solutions align with specific partner requirements.Performance Enhancement: Analyze data to pinpoint obstacles to success and offer innovative solutions that assist partners in delivering an exceptional delivery experience.Qualifications for SuccessThe ideal candidate will possess substantial expertise in several of the following areas and a desire to develop in others:Strong communication skills in Dutch and English.Experience in account management or client services.Ability to analyze data and derive actionable insights.Proficiency in leveraging technology to drive partner success.Passion for the food and beverage industry.

Role Overview Deliveroo is hiring a Retentions Account Manager to support Small and Medium Businesses (SMB) in Belgium. This position is based in the Manchester main office. The focus is on building strong client relationships and helping SMB clients get the most value from Deliveroo’s platform. What You Will Do Engage with French-speaking SMB clients in Belgium, offering guidance and support tailored to their needs Work to keep clients satisfied and loyal by addressing concerns and providing practical solutions Proactively resolve issues and help clients overcome challenges Strengthen relationships to support client retention and contribute to the growth of the SMB segment What You Bring Fluency in French, with strong communication skills for working with French-speaking clients Experience in account management or customer relations Ability to understand client needs and deliver effective solutions

SafetyCulture is seeking a French Speaking Account Executive based in Manchester. This position centers on building relationships with clients in French-speaking markets and supporting their understanding of SafetyCulture’s solutions. Role overview The French Speaking Account Executive will focus on client engagement and growth. Regular conversations with prospective and existing customers in French will form a core part of the day-to-day work. The role involves explaining SafetyCulture’s offerings and ensuring clients see value in the platform. What you will do Engage with clients and prospects in French-speaking regions Communicate the benefits and features of SafetyCulture’s solutions Support customer success and foster strong client relationships Who will thrive in this role Fluency in French Interest in customer success and relationship-building Motivation to contribute to a collaborative team

SafetyCulture is looking for a Senior Account Executive fluent in French to join the Manchester office. This position focuses on building and maintaining strong relationships with clients while supporting the company’s mission to improve workplace safety and efficiency. Role overview The Senior Account Executive manages and nurtures client accounts. The role involves driving sales initiatives and working closely with teams across the business to deliver a high level of customer satisfaction. What you will do Develop and manage relationships with French-speaking clients Lead sales efforts to grow client accounts Collaborate with cross-functional teams to meet client needs Requirements Fluency in French Experience in account management or sales Strong communication and relationship-building skills Based in or able to work from Manchester

Join the Kroo TeamAt Kroo, we have an ambitious vision: to become the first bank that is both trusted and cherished by our customers. Our mission is to empower individuals to take charge of their financial futures, achieve their aspirations, and positively impact the planet. Integrity, transparency, and honesty are at the core of our values. We think big, dream even bigger, and are relentless in our pursuit of our goals. We embrace boldness, innovation, and a continuous learning ethos. Most importantly, we believe in this journey together.About Our TeamWe are a diverse, multidisciplinary team of professionals from technology, banking, customer experience, marketing, and legal backgrounds who share a common passion for Kroo’s mission. Our collaborative approach focuses on understanding customer needs and behaviors, allowing us to develop innovative products that can transform lives for the better.Your Responsibilities:Conduct weekly training sessions for a team of graduates in our Manchester office.Assist in the daily operations of Kroo’s 1st Line Financial Crime Detection Team.Serve as a point of escalation, providing best-practice guidance on managing reviews.Investigate transaction monitoring alerts to detect suspicious activities.Support and act as a deputy to the Detection Team Lead to ensure team objectives are met.Perform comprehensive reviews of periodic or enhanced due diligence alerts.Proactively analyze data to identify emerging financial crime trends.Conduct payment reviews efficiently to ensure a positive customer experience while safeguarding both customers and the bank from potential risks.Collaborate with other financial institutions and law enforcement agencies.Coordinate with various business departments.Assist in optimizing and updating existing processes, systems, and procedures.

Sales Team Manager Location: Manchester Hybrid: 3 days in the office and 2 days from home Salary: A salary of £40k - £45k (OTE £60K - £70K) Exciting developments are underway! We're embarking on a significant growth journey, and you could play a pivotal role in it. We are in search of a dynamic and driven Sales Team Manager to join our high-performing team. In this position, you will be instrumental in enhancing performance, ensuring customer satisfaction, and maintaining compliance within our Advisor, Trainee Advisor, and Case Manager teams. You will be responsible for delivering an exceptional customer experience, optimizing conversion rates, and ensuring adherence to compliance and training protocols. This is a remarkable opportunity to become part of a leading financial platform, backed by ClearScore's global success and long-term strategic plans. You'll collaborate with industry experts and gain access to training, support, robust relationships with top lenders, and a clear roadmap for the future. Key Responsibilities: Lead and manage the Advisor, Trainee Advisor, and Case Manager teams to drive performance and operational efficiency. Deliver an outstanding customer journey, ensuring high levels of satisfaction and optimal conversion rates. Oversee the Sales and Case Manager departments, maximizing profitability while ensuring compliance and quality standards. Instill a “Customer First” culture, guaranteeing the right outcomes for customers at every interaction. Monitor call quality, customer file audits, and satisfaction metrics to maintain service excellence. Conduct regular performance reviews while providing coaching and development opportunities for team members. Define and implement KPIs, regularly assessing their relevance to business and regulatory requirements. Foster strong collaborations with internal teams to align business and marketing strategies. Maintain and enhance partnerships with lenders to drive conversions and product development. Encourage and support technological advancements to improve processes and customer interactions. Ensure full compliance with regulatory mandates and corporate governance standards. Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their integral role in this ethos. Provide continuous training and development for staff to ensure peak performance.

As a Digital Account Manager at dept, you will play a crucial role in managing and nurturing client relationships while overseeing the delivery of high-quality digital services. Your expertise will help drive strategic initiatives and ensure client satisfaction through effective communication and project management.We are looking for an individual with a passion for digital marketing and a track record of success in managing accounts. You will be responsible for understanding client needs, developing tailored solutions, and collaborating with cross-functional teams to deliver measurable results.

Join SafetyCulture as a Senior Customer Success Manager where you will be a pivotal part of our mission to enhance operational excellence. In this role, you will engage with our most promising accounts, serving as a trusted advisor to help clients unlock the full potential of our platform. Your contributions will ensure they meet their business objectives and deepen their partnership with us. The ideal candidate will possess extensive experience managing Enterprise clients across diverse industries, showcasing a proven ability to drive customer success and satisfaction.

Join PHMG as the Head of Account Management, where you will lead a dynamic team dedicated to delivering exceptional service and fostering strong client relationships. In this pivotal role, you will oversee strategy and execution, ensuring our clients receive innovative solutions tailored to their unique needs. Your leadership will drive team performance and client satisfaction.

Join Omnicom Health Group as a Senior Account Manager, where you will leverage your expertise in client relations and strategic planning to drive impactful healthcare marketing solutions. You will be at the forefront of managing key accounts, ensuring client satisfaction, and leading project teams to deliver exceptional results.

Selecta stands as the premier European authority in tech-enhanced retail, pioneering innovative unattended Food & Beverage solutions along with Specialist Coffee services. We are seeking a high-performing and strategically minded Regional Account Manager to oversee a designated area in Manchester. Your primary responsibility will be to bolster the retention and expansion of Key Accounts through comprehensive Account plans, while also enhancing NPS feedback positively. You will integrate into a well-established, collaborative Sales team, operating under a business model that fosters success and excellence, all while having the autonomy to manage your own client portfolio.Become a part of Selecta’s WINNING Sales Culture – Regional Sales TeamOur dynamic, motivated Sales teams and Management bring an extensive wealth of industry expertise, ready to support new team members in achieving their goals.Enjoy a lucrative territory with tremendous potential (we currently hold only 10% market share across sectors) - our top achievers earn over £100k.We are committed to recognizing success through bonuses, sales events, and incentive trips (including skiing in Switzerland in 2022!).Be part of an exciting company rebrand that signifies a complete shift towards a service-led, client-focused approach.We are backed by private equity and boast our own Roastery in the Netherlands, complete with an R&D center.Operate across 16 countries, offering opportunities for personal and client growth.Receive world-class, needs-based Sales training.What makes your role exciting?Each opportunity is unique and tailored, focusing on needs-based selling. No two days are the same, eliminating monotony and boredom from your work week! Our Account Managers develop strategic plans that ensure client retention and contract renewals, while also expanding the client base through effective networking and new business acquisition. Like all Sales roles, you will have targets to meet.About SelectaWe are dedicated to providing exceptional client service, ensuring millions of consumers and employees remain energized daily: one coffee, one snack, and one smile at a time. That’s our mission. Our world-class brands and services are something to cherish. With an international presence and extensive national networks, our solutions are unattended, ensuring safety and reliability. Innovation is at the heart of everything we do.

Location: Manchester city centre, England. Crosslake Technology operates as a hybrid, remote-first company, with a preference for candidates who can regularly collaborate in or near Manchester. Role overview The Management Accountant supports accounting operations across Crosslake’s EMEA region. This position is based in Manchester and reports to the Financial Controller. Collaboration with accounting teams in both EMEA and North America is a regular part of the job. What you will do Manage essential accounting workflows to ensure timely and accurate financial reporting Apply core accounting principles to profit and loss and balance sheet activities Handle international agreements related to financial operations Facilitate the annual financial audit process This role covers a broad range of accounting and reporting tasks. The Management Accountant plays a key part in building sustainable, scalable processes as Crosslake grows. What we look for Strong analytical and investigative skills Experience improving financial controls and operational practices Commitment to accuracy and process improvement

About WPP MediaWPP serves as the trusted growth partner for leading global brands. Armed with exceptional talent, reliable data, and world-class partnerships, we leverage our innovative marketing platform, WPP Open, to assist clients in navigating changes, seizing opportunities, and driving transformative growth.WPP Media operates as WPP's AI-driven media unit, strategically merging media, data, and partnerships to deliver personalized creative solutions at scale. Through WPP Open and powered by Open Intelligence, clients have clear visibility into the effectiveness of their media investments.For more details, visit wppmedia.com.1829 - Programmatic Account ManagerRole Overview and ImpactJoin an award-winning team at the core of UK government initiatives, where your contributions will genuinely affect lives. As part of WPP 650, you will find a supportive and collaborative environment that prioritizes curiosity, kindness, and growth. Together, we utilize behavior change principles to craft smarter services, influence informed decisions, and assist millions across the nation.WPP 650, named after the 650 UK constituencies, signifies our commitment to representing the diversity of the country and its communities. Each day presents unique challenges worth solving in a dynamic learning environment. You will address significant issues alongside talented colleagues who are deeply passionate about their work. This is a demanding yet rewarding journey.WPP 650 is a dedicated agency unit within WPP, focused on meeting the evolving communication needs of government clients. By leveraging the best talent, technology, and insights from WPP, we aim to deliver impactful, modern public communications and reshape government-citizen engagement.This role offers meaningful work that you can take pride in.The Programmatic Account Manager will oversee the entire campaign lifecycle, including channel planning, setup management, campaign optimization, ensuring compliance with WPP Media standards, and reporting results directly to clients.

Join our vibrant team at Oliver as an Account Manager, where your communication and organizational skills will shine. As a pivotal member of our client services team, you will be responsible for managing client relationships, ensuring client satisfaction, and driving project success. You will work closely with clients to understand their needs and deliver tailored solutions that exceed their expectations.

Join our dedicated team as a Waking Night Care Assistant, where your skills in communication and compassion will make a significant difference in the lives of our clients. This role is perfect for those who are fluent in Punjabi or Urdu, allowing you to connect with individuals from diverse backgrounds. You will provide essential support throughout the night, ensuring the safety and well-being of our clients in a caring environment.

Join our dynamic team at dev2 as a Senior Account Manager and play a pivotal role in driving client success in a fully remote capacity. As a Senior Account Manager, you will leverage your expertise to build and maintain strong relationships with our clients, ensuring their needs are met and exceeded. You will be responsible for developing account strategies, managing client communications, and collaborating with internal teams to deliver exceptional service.