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Experience Level
Manager
About the job
PHMG seeks a Client Success Team Leader to guide a client-focused team in Manchester. This role centers on supporting client satisfaction and driving positive results for every account.
Main Responsibilities
Lead and motivate a team dedicated to client success
Develop and implement strategies to strengthen client engagement
Monitor team performance and provide feedback
Promote a collaborative, supportive work culture
Spot opportunities to refine processes and improve service
Ensure clients consistently receive attentive, high-quality support
Role Overview PHMG seeks a Client Success Team Leader to guide a client-focused team in Manchester. This role centers on supporting client satisfaction and driving positive results for every account. Main Responsibilities Lead and motivate a team dedicated to client success Develop and implement strategies to strengthen client engagement Monitor team perform…
As a Client Success Manager at PHMG, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our services. You will be the primary point of contact for our clients, cultivating strong relationships, addressing their needs, and advocating for their success. Your responsibilities will include onboarding new clients, providing ongoing support, and identifying opportunities for upselling our services.
Join our dynamic team at Greene King as a Team Leader! In this pivotal role, you will inspire and guide a dedicated team to deliver exceptional service, driving operational excellence and fostering a positive work environment. You will be responsible for mentoring staff, ensuring customer satisfaction, and implementing strategic initiatives to enhance our offerings. If you are passionate about leadership and making a significant impact in the hospitality industry, we want to hear from you!
Are you passionate about leading a team in a dynamic kitchen environment? As a Kitchen Team Leader at Greene King, you will play a vital role in ensuring the smooth operation of our kitchen while delivering high-quality meals to our guests. Your leadership will inspire team members to uphold our standards of excellence and contribute to an enjoyable dining experience.In this role, you will oversee kitchen operations, manage food preparation, and maintain hygiene standards. You will also assist in training staff, managing inventory, and ensuring that all dishes meet our quality benchmarks.
Join phmg as a Client Success Manager, where you will play a pivotal role in ensuring our North American clients achieve their desired outcomes. In this 12-month fixed-term contract position, you will leverage your expertise in client engagement and relationship management to foster loyalty and drive satisfaction.Your responsibilities will include onboarding new clients, conducting regular check-ins, and identifying opportunities for upselling our services. You will collaborate closely with cross-functional teams to ensure a seamless client experience.
Full-time|£16/hr - £16/hr|On-site|Old Trafford, England, United Kingdom
Location: Old Trafford Centre, Manchester Schedule: Full-time, 40 hours per week. 8-hour shifts, Monday to Friday, with most shifts at night. Pay Rate: £16.00 per hour Need adjustments or support during the recruitment process? Contact the Recruitment Department at recruitment@abm.com. Assistance is available. Role Overview ABM Industries is hiring a Window Cleaning Specialist Team Leader for the Old Trafford Centre. This position blends hands-on window cleaning with team leadership, safety oversight, and quality control. The Team Leader guides daily operations and ensures high standards are met. Main Responsibilities Lead and support a team of Specialist Window Cleaning Technicians. Work alongside the team to complete window cleaning tasks. Make sure all work meets safety, quality, and deadline requirements. Conduct daily safety briefings and toolbox talks. Maintain compliance with RAMS, site rules, and health and safety procedures. Serve as the main contact for site management and supervisors. Identify training needs and encourage technician development. Check equipment condition and ensure correct use. Report incidents, near misses, and operational issues accurately. Essential Requirements Experience in commercial or specialist window cleaning. Background in supervising or leading a team. Strong understanding of health and safety in high-risk environments. Clear communication and proven leadership skills. Ability to solve problems and manage workloads effectively. Desirable Qualifications iPath Health & Safety certification or similar formal training. MEWP license or work-at-height certification. Experience managing cleaning teams in retail or large public venues. Benefits 24/7 access to a UK-based GP for employees and immediate family. Mental health support and life event counseling. Get Fit Programme. Financial and legal assistance. Cycle to work scheme. Access to the Perks at Work employee app with discounts, gift cards, cashback, and exclusive offers.
bet365 is seeking a Technical Team Leader focused on Regulatory Data in Manchester. This position leads a team responsible for maintaining compliance and accuracy across data processes. Role overview The Technical Team Leader guides technical strategies and oversees the implementation of projects related to regulatory data. This includes setting direction for the team, monitoring progress, and ensuring that data handling meets compliance standards. Team leadership Fostering a collaborative and innovative environment is central to this role. The position supports team members, encourages knowledge sharing, and helps build effective workflows to meet regulatory requirements. What you will do Lead and mentor a team working on regulatory data initiatives Oversee technical strategy and project delivery Promote accuracy and compliance in all data processes Encourage innovation and collaboration within the team
As a Software Development Team Leader, you will be instrumental in fostering innovation, mentoring top-tier talent, and shaping the future of our platform using state-of-the-art technology to deliver outstanding software solutions.The Risk and Regulatory department is crucial to our ongoing success in the business, reflecting the regulated nature of the jurisdictions in which we operate. We are responsible for developing and maintaining essential site functionalities and operational tools.Our dynamic and fast-paced environment demands a forward-thinking and dedicated leadership team to effectively deliver new features, functionalities, and maintenance tasks.This position presents a fantastic opportunity to advance your career in technical management within large-scale systems. You will flourish in a high-velocity environment, driving progress and efficiency while supporting the growth of the team.A solid background in software development is essential, along with strong organizational, problem-solving, and interpersonal skills.This role is eligible for inclusion in the Company’s hybrid working-from-home policy.
Are you an experienced professional with a passion for driving client success? PHMG is seeking a Director of Client Engagement to lead our efforts in enhancing client relationships and delivering exceptional service. In this strategic role, you will oversee our client engagement initiatives, ensuring that we consistently meet and exceed client expectations.
Role: Client Services Manager Location: Old Trafford, M16 OPQ Hours: 4pm - 1am (Tuesday - Friday, 4 days a week) Compensation: £45,000 base salary with an OTE of £65,000 As a Client Services Manager on the New Client Activation team, you will be instrumental in ensuring an exceptional client experience while fostering the growth and performance of your team. Reporting directly to the Client Services Manager, you will lead by example, maintaining high standards, assisting in daily operations, and coaching team members to meet and exceed their performance targets. You will be a visible and trusted leader who brings clarity, enthusiasm, and accountability, contributing to a vibrant, high-performing environment where individuals feel empowered to develop and succeed. Key Responsibilities: Lead by example with a hands-on approach, assisting the Client Services Manager in achieving team and operational goals. Establish clear expectations, uphold KPIs and quality standards, and monitor individual and team performances, addressing any issues in a timely and constructive manner. Coach and develop team members through consistent feedback, call reviews, performance discussions, and support with personal development reviews (PDRs) and growth plans. Ensure a high-quality client experience by upholding standards across welcome calls, record-keeping, managing objections, and effectively handling complaints and escalations. Collaborate with peers and stakeholders to share insights, contribute to improvement initiatives, and foster a culture of accountability, teamwork, and continuous enhancement.
Full-time|Hybrid|Manchester, England, United Kingdom
Join NQC as a Customer Success Executive!NQC is a dynamic and rapidly expanding software enterprise that specializes in innovative supply chain risk management platforms. Positioned within the 'Tech for Good' sector, we empower some of the largest organizations across various industries with our online solutions.Located in the heart of Manchester, we promote a nurturing work environment within a diverse team. At NQC, we embrace a hybrid working model, allowing for flexibility while fostering team spirit through regular social gatherings and company events. This role offers you the chance to contribute to globally recognized technology solutions, aligning with our long-term vision for sustainability and a better future.Your RoleThe Customer Success Executive serves as the operational backbone of our Customer Success team. This role involves actively nurturing and expanding strategic customer relationships to ensure the seamless delivery of NQC services across our client accounts. While all CSEs share essential responsibilities to support team cohesion, each executive will focus on a primary functional area—Onboarding, Adoption, or Operations—to drive departmental excellence.Key ResponsibilitiesAs a Customer Success Executive, you will engage in the following core activities:Maintain comprehensive knowledge across all CSE responsibilities to provide effective support during team members' absences.Assist Customer Success Managers (CSMs) and senior stakeholders in preparing for Quarterly Business Reviews (QBRs) and critical client meetings.Proactively identify opportunities for process enhancement within the Customer Success function to meet scalability objectives.Perform any additional duties as assigned.Functional Focus AreasNote: Successful candidates will be assigned to one specific focus area based on their expertise and the current business needs, dedicating approximately 80% of their time to this specialization.Focus A: Onboarding & EnablementLead the comprehensive onboarding journey for new and existing clients, ensuring quick time-to-value and effective platform adoption.Manage and update the repository of digital training materials, videos, and self-service guides to support a scalable, low-touch client experience.Collaborate to create and deliver impactful webinars and training sessions for clients.Drive key performance indicators (KPIs) related to onboarding efficiency, training completion rates, and initial value realization.Focus B: Product Adoption & UsageMonitor and support...
As a Customer Success Manager at PHMG, you will play a pivotal role in nurturing our client relationships and ensuring they derive maximum value from our services. You will be responsible for onboarding new clients, addressing their inquiries, and proactively identifying opportunities for upselling and cross-selling our products. Your goal is to enhance customer satisfaction and loyalty while driving revenue growth.
Full-time|On-site|Manchester, New Hampshire, United States
About the Role GBG is hiring a Customer Success Associate in Manchester, New Hampshire. This role centers on building strong client relationships and supporting customers as they use our services. The position involves regular interaction with clients to understand their needs and help them reach their goals. What You Will Do Guide new clients through onboarding and help them get started with our services Maintain ongoing relationships with customers, checking in and addressing questions or concerns Offer practical solutions tailored to each client’s situation Act as a trusted advisor throughout the customer journey Location This position is based in Manchester, New Hampshire, United States.
Why Join Us?At SafetyCulture, we are a leading global technology company, but we’re not what you might expect. Enjoy catered lunches, engaging team events, and yes... even dogs in the office! However, it’s not just the perks that attract talent.Our dedicated team of nearly 1,000 professionals is passionate about improving our products and enriching the lives of our customers. At SafetyCulture, you’ll often hear, “yes, let’s give it a shot,” rather than “that’s not how we do things here.”We are committed to building innovative tools that enhance work for the 3 billion individuals who drive the world forward - from factory floor operators to baggage handlers, truck drivers, servers, and store assistants. We possess the scale and innovation typical of major tech companies, without the bureaucratic delays. Our environment empowers experienced professionals to solve real problems quickly.With us, you have personal ownership. Every full-time team member receives equity, ensuring that when we grow, so do you. We acknowledge that no company is perfect, and as we embark on our next growth stage, we focus on scaling efficiently, underpinned by operational maturity, a clear vision, and a robust emphasis on AI.This is impactful tech without the corporate hassle. If this excites you more than it intimidates you, you’ll be a great fit.About YouYou are a strategic and commercially savvy Customer Success leader with a proven track record of building and scaling high-performing SaaS teams across the EMEA region. You have experience in leading leaders, collaborating closely with Sales and Product teams, and adeptly transforming strong customer outcomes into long-term value, retention, and sustainable business growth.You are equally comfortable discussing forecasts and expansion strategies in the boardroom as you are refining playbooks or engaging in complex conversations with enterprise customers.Your balanced leadership approach is based on data, commercial judgment, and authentic customer empathy. You are comfortable challenging conventional wisdom, maintaining a long-term viewpoint, and navigating fast-paced, matrixed environments. Above all, you recognize Customer Success as a vital driver of growth, retention, and long-term customer value.
Customer Success ManagerManchester (Hybrid, up to 3 days WFH) | Up to £33k (OTE up to £40k)Street Group is a leading innovator in the PropTech sector within the UK, dedicated to enhancing the experiences of those involved in real estate transactions. Our mission is to revolutionize the property industry by providing cutting-edge technology that supports both buyers and sellers, enhancing the entire process of buying, selling, renting, and letting properties.As we experience rapid growth, particularly with enterprise-level estate agencies, we are looking for a dedicated Customer Success Manager to join our team. This role is crucial in nurturing our largest and most complex client relationships, ensuring they fully utilize our products and derive maximum value from their partnerships with us. You will play a pivotal role in shaping the future of customer success at Street Group.Over the last five years, we have developed Street.co.uk, a groundbreaking platform that emphasizes transparency, user experience, and aesthetic design, fundamentally changing how the property industry operates. As part of our vibrant and ambitious Street.co.uk team, you will be the primary product expert for our customers, guiding them through their journey with Street and fostering client success while identifying avenues for growth across Street Group's suite of products.You will have the freedom to manage your schedule and conduct workshops, consistently exceeding customer expectations and helping them navigate our systems, ultimately making a significant impact as we expand our operations.
Join AECOM as a Water Treatment Technical Leader in our Manchester office and play a pivotal role in advancing our water treatment initiatives. You will lead a team of dedicated professionals, ensuring projects are executed efficiently and meet the highest standards of quality. Your expertise in water treatment technologies will be crucial in driving innovative solutions and optimizing processes.
Full-time|On-site|Manchester, New Hampshire, United States
Role Overview GBG seeks a Customer Success Manager based in Manchester, New Hampshire. This role focuses on helping clients reach their goals and get the most from GBG's services. Building strong relationships and understanding each client's needs are central to the work. What You Will Do Work closely with clients to understand their specific requirements Provide solutions tailored to each client’s situation Support clients to ensure satisfaction with GBG’s services Build and maintain long-term client relationships Contribute to company growth by helping clients succeed
If you’re fed up with the hassle of requesting time off, enduring long commutes, and feeling limited by a capped income, this opportunity could be your solution.We are looking for motivated individuals who want to take charge of their schedules and earnings by assisting clients who have expressed interest in their benefit options.No cold calling or micromanagement required—just a proven system that rewards your hard work.Key Responsibilities:Engage with interested clientsGuide them through straightforward optionsAssist them in setting up their benefitsWhat We Offer:Work remotely from the comfort of your homeEnjoy flexible working hoursUnlimited earning potential based on performanceComprehensive training and mentorship to help you succeedIdeal Candidate:Someone who is ready to stop trading time for money and is eager to invest in their own success.*All interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is a third-party recruiting firm, not an insurance agency).
Join SafetyCulture as a Senior Customer Success Manager where you will be a pivotal part of our mission to enhance operational excellence. In this role, you will engage with our most promising accounts, serving as a trusted advisor to help clients unlock the full potential of our platform. Your contributions will ensure they meet their business objectives and deepen their partnership with us. The ideal candidate will possess extensive experience managing Enterprise clients across diverse industries, showcasing a proven ability to drive customer success and satisfaction.
Full-time|Hybrid|Manchester, England, United Kingdom
Join NQC: A Leader in Supply Chain Risk ManagementNQC is an innovative and expanding software company dedicated to enhancing supply chain risk management through advanced web platforms. We thrive in the 'Tech for Good' sector, empowering some of the largest organizations across various industries with our solutions.Situated in the heart of Manchester, we pride ourselves on fostering a collaborative and inclusive work environment. Our hybrid working model encourages team bonding through regular social events and gatherings. Here, you will have the chance to contribute to globally recognized technology solutions that support sustainability and a brighter future.Your Role in Customer SuccessAs a Customer Success Executive, you will be the driving force behind our Customer Success team. Your primary responsibility will be to cultivate and nurture strong, strategic relationships with our customers while ensuring the seamless delivery of NQC’s services. Each executive will focus on a specific area—Onboarding, Adoption, or Operations—to enhance departmental performance.ResponsibilitiesDevelop a comprehensive understanding of all areas of CSE responsibilities to provide effective support during team member absences.Collaborate with Customer Success Managers (CSMs) and senior leaders to prepare for Quarterly Business Reviews (QBRs) and critical client meetings.Identify opportunities for process improvements within the Customer Success function to align with scalability objectives.Perform additional ad-hoc tasks as assigned.Specialization AreasNote: While the role encompasses multiple core functions, successful candidates will be assigned to a specific focus area based on their skills and the company’s needs, dedicating approximately 80% of their time to this primary area.Onboarding & Enablement: Lead the onboarding process for new and existing clients, ensuring quick value realization and effective platform adoption. Maintain a library of digital training resources and conduct impactful training sessions.Product Adoption & Usage: Monitor client usage patterns, analyze data to drive product engagement, and provide strategic insights to enhance product utilization.
Role Overview PHMG seeks a Client Success Team Leader to guide a client-focused team in Manchester. This role centers on supporting client satisfaction and driving positive results for every account. Main Responsibilities Lead and motivate a team dedicated to client success Develop and implement strategies to strengthen client engagement Monitor team perform…
As a Client Success Manager at PHMG, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our services. You will be the primary point of contact for our clients, cultivating strong relationships, addressing their needs, and advocating for their success. Your responsibilities will include onboarding new clients, providing ongoing support, and identifying opportunities for upselling our services.
Join our dynamic team at Greene King as a Team Leader! In this pivotal role, you will inspire and guide a dedicated team to deliver exceptional service, driving operational excellence and fostering a positive work environment. You will be responsible for mentoring staff, ensuring customer satisfaction, and implementing strategic initiatives to enhance our offerings. If you are passionate about leadership and making a significant impact in the hospitality industry, we want to hear from you!
Are you passionate about leading a team in a dynamic kitchen environment? As a Kitchen Team Leader at Greene King, you will play a vital role in ensuring the smooth operation of our kitchen while delivering high-quality meals to our guests. Your leadership will inspire team members to uphold our standards of excellence and contribute to an enjoyable dining experience.In this role, you will oversee kitchen operations, manage food preparation, and maintain hygiene standards. You will also assist in training staff, managing inventory, and ensuring that all dishes meet our quality benchmarks.
Join phmg as a Client Success Manager, where you will play a pivotal role in ensuring our North American clients achieve their desired outcomes. In this 12-month fixed-term contract position, you will leverage your expertise in client engagement and relationship management to foster loyalty and drive satisfaction.Your responsibilities will include onboarding new clients, conducting regular check-ins, and identifying opportunities for upselling our services. You will collaborate closely with cross-functional teams to ensure a seamless client experience.
Full-time|£16/hr - £16/hr|On-site|Old Trafford, England, United Kingdom
Location: Old Trafford Centre, Manchester Schedule: Full-time, 40 hours per week. 8-hour shifts, Monday to Friday, with most shifts at night. Pay Rate: £16.00 per hour Need adjustments or support during the recruitment process? Contact the Recruitment Department at recruitment@abm.com. Assistance is available. Role Overview ABM Industries is hiring a Window Cleaning Specialist Team Leader for the Old Trafford Centre. This position blends hands-on window cleaning with team leadership, safety oversight, and quality control. The Team Leader guides daily operations and ensures high standards are met. Main Responsibilities Lead and support a team of Specialist Window Cleaning Technicians. Work alongside the team to complete window cleaning tasks. Make sure all work meets safety, quality, and deadline requirements. Conduct daily safety briefings and toolbox talks. Maintain compliance with RAMS, site rules, and health and safety procedures. Serve as the main contact for site management and supervisors. Identify training needs and encourage technician development. Check equipment condition and ensure correct use. Report incidents, near misses, and operational issues accurately. Essential Requirements Experience in commercial or specialist window cleaning. Background in supervising or leading a team. Strong understanding of health and safety in high-risk environments. Clear communication and proven leadership skills. Ability to solve problems and manage workloads effectively. Desirable Qualifications iPath Health & Safety certification or similar formal training. MEWP license or work-at-height certification. Experience managing cleaning teams in retail or large public venues. Benefits 24/7 access to a UK-based GP for employees and immediate family. Mental health support and life event counseling. Get Fit Programme. Financial and legal assistance. Cycle to work scheme. Access to the Perks at Work employee app with discounts, gift cards, cashback, and exclusive offers.
bet365 is seeking a Technical Team Leader focused on Regulatory Data in Manchester. This position leads a team responsible for maintaining compliance and accuracy across data processes. Role overview The Technical Team Leader guides technical strategies and oversees the implementation of projects related to regulatory data. This includes setting direction for the team, monitoring progress, and ensuring that data handling meets compliance standards. Team leadership Fostering a collaborative and innovative environment is central to this role. The position supports team members, encourages knowledge sharing, and helps build effective workflows to meet regulatory requirements. What you will do Lead and mentor a team working on regulatory data initiatives Oversee technical strategy and project delivery Promote accuracy and compliance in all data processes Encourage innovation and collaboration within the team
As a Software Development Team Leader, you will be instrumental in fostering innovation, mentoring top-tier talent, and shaping the future of our platform using state-of-the-art technology to deliver outstanding software solutions.The Risk and Regulatory department is crucial to our ongoing success in the business, reflecting the regulated nature of the jurisdictions in which we operate. We are responsible for developing and maintaining essential site functionalities and operational tools.Our dynamic and fast-paced environment demands a forward-thinking and dedicated leadership team to effectively deliver new features, functionalities, and maintenance tasks.This position presents a fantastic opportunity to advance your career in technical management within large-scale systems. You will flourish in a high-velocity environment, driving progress and efficiency while supporting the growth of the team.A solid background in software development is essential, along with strong organizational, problem-solving, and interpersonal skills.This role is eligible for inclusion in the Company’s hybrid working-from-home policy.
Are you an experienced professional with a passion for driving client success? PHMG is seeking a Director of Client Engagement to lead our efforts in enhancing client relationships and delivering exceptional service. In this strategic role, you will oversee our client engagement initiatives, ensuring that we consistently meet and exceed client expectations.
Role: Client Services Manager Location: Old Trafford, M16 OPQ Hours: 4pm - 1am (Tuesday - Friday, 4 days a week) Compensation: £45,000 base salary with an OTE of £65,000 As a Client Services Manager on the New Client Activation team, you will be instrumental in ensuring an exceptional client experience while fostering the growth and performance of your team. Reporting directly to the Client Services Manager, you will lead by example, maintaining high standards, assisting in daily operations, and coaching team members to meet and exceed their performance targets. You will be a visible and trusted leader who brings clarity, enthusiasm, and accountability, contributing to a vibrant, high-performing environment where individuals feel empowered to develop and succeed. Key Responsibilities: Lead by example with a hands-on approach, assisting the Client Services Manager in achieving team and operational goals. Establish clear expectations, uphold KPIs and quality standards, and monitor individual and team performances, addressing any issues in a timely and constructive manner. Coach and develop team members through consistent feedback, call reviews, performance discussions, and support with personal development reviews (PDRs) and growth plans. Ensure a high-quality client experience by upholding standards across welcome calls, record-keeping, managing objections, and effectively handling complaints and escalations. Collaborate with peers and stakeholders to share insights, contribute to improvement initiatives, and foster a culture of accountability, teamwork, and continuous enhancement.
Full-time|Hybrid|Manchester, England, United Kingdom
Join NQC as a Customer Success Executive!NQC is a dynamic and rapidly expanding software enterprise that specializes in innovative supply chain risk management platforms. Positioned within the 'Tech for Good' sector, we empower some of the largest organizations across various industries with our online solutions.Located in the heart of Manchester, we promote a nurturing work environment within a diverse team. At NQC, we embrace a hybrid working model, allowing for flexibility while fostering team spirit through regular social gatherings and company events. This role offers you the chance to contribute to globally recognized technology solutions, aligning with our long-term vision for sustainability and a better future.Your RoleThe Customer Success Executive serves as the operational backbone of our Customer Success team. This role involves actively nurturing and expanding strategic customer relationships to ensure the seamless delivery of NQC services across our client accounts. While all CSEs share essential responsibilities to support team cohesion, each executive will focus on a primary functional area—Onboarding, Adoption, or Operations—to drive departmental excellence.Key ResponsibilitiesAs a Customer Success Executive, you will engage in the following core activities:Maintain comprehensive knowledge across all CSE responsibilities to provide effective support during team members' absences.Assist Customer Success Managers (CSMs) and senior stakeholders in preparing for Quarterly Business Reviews (QBRs) and critical client meetings.Proactively identify opportunities for process enhancement within the Customer Success function to meet scalability objectives.Perform any additional duties as assigned.Functional Focus AreasNote: Successful candidates will be assigned to one specific focus area based on their expertise and the current business needs, dedicating approximately 80% of their time to this specialization.Focus A: Onboarding & EnablementLead the comprehensive onboarding journey for new and existing clients, ensuring quick time-to-value and effective platform adoption.Manage and update the repository of digital training materials, videos, and self-service guides to support a scalable, low-touch client experience.Collaborate to create and deliver impactful webinars and training sessions for clients.Drive key performance indicators (KPIs) related to onboarding efficiency, training completion rates, and initial value realization.Focus B: Product Adoption & UsageMonitor and support...
As a Customer Success Manager at PHMG, you will play a pivotal role in nurturing our client relationships and ensuring they derive maximum value from our services. You will be responsible for onboarding new clients, addressing their inquiries, and proactively identifying opportunities for upselling and cross-selling our products. Your goal is to enhance customer satisfaction and loyalty while driving revenue growth.
Full-time|On-site|Manchester, New Hampshire, United States
About the Role GBG is hiring a Customer Success Associate in Manchester, New Hampshire. This role centers on building strong client relationships and supporting customers as they use our services. The position involves regular interaction with clients to understand their needs and help them reach their goals. What You Will Do Guide new clients through onboarding and help them get started with our services Maintain ongoing relationships with customers, checking in and addressing questions or concerns Offer practical solutions tailored to each client’s situation Act as a trusted advisor throughout the customer journey Location This position is based in Manchester, New Hampshire, United States.
Why Join Us?At SafetyCulture, we are a leading global technology company, but we’re not what you might expect. Enjoy catered lunches, engaging team events, and yes... even dogs in the office! However, it’s not just the perks that attract talent.Our dedicated team of nearly 1,000 professionals is passionate about improving our products and enriching the lives of our customers. At SafetyCulture, you’ll often hear, “yes, let’s give it a shot,” rather than “that’s not how we do things here.”We are committed to building innovative tools that enhance work for the 3 billion individuals who drive the world forward - from factory floor operators to baggage handlers, truck drivers, servers, and store assistants. We possess the scale and innovation typical of major tech companies, without the bureaucratic delays. Our environment empowers experienced professionals to solve real problems quickly.With us, you have personal ownership. Every full-time team member receives equity, ensuring that when we grow, so do you. We acknowledge that no company is perfect, and as we embark on our next growth stage, we focus on scaling efficiently, underpinned by operational maturity, a clear vision, and a robust emphasis on AI.This is impactful tech without the corporate hassle. If this excites you more than it intimidates you, you’ll be a great fit.About YouYou are a strategic and commercially savvy Customer Success leader with a proven track record of building and scaling high-performing SaaS teams across the EMEA region. You have experience in leading leaders, collaborating closely with Sales and Product teams, and adeptly transforming strong customer outcomes into long-term value, retention, and sustainable business growth.You are equally comfortable discussing forecasts and expansion strategies in the boardroom as you are refining playbooks or engaging in complex conversations with enterprise customers.Your balanced leadership approach is based on data, commercial judgment, and authentic customer empathy. You are comfortable challenging conventional wisdom, maintaining a long-term viewpoint, and navigating fast-paced, matrixed environments. Above all, you recognize Customer Success as a vital driver of growth, retention, and long-term customer value.
Customer Success ManagerManchester (Hybrid, up to 3 days WFH) | Up to £33k (OTE up to £40k)Street Group is a leading innovator in the PropTech sector within the UK, dedicated to enhancing the experiences of those involved in real estate transactions. Our mission is to revolutionize the property industry by providing cutting-edge technology that supports both buyers and sellers, enhancing the entire process of buying, selling, renting, and letting properties.As we experience rapid growth, particularly with enterprise-level estate agencies, we are looking for a dedicated Customer Success Manager to join our team. This role is crucial in nurturing our largest and most complex client relationships, ensuring they fully utilize our products and derive maximum value from their partnerships with us. You will play a pivotal role in shaping the future of customer success at Street Group.Over the last five years, we have developed Street.co.uk, a groundbreaking platform that emphasizes transparency, user experience, and aesthetic design, fundamentally changing how the property industry operates. As part of our vibrant and ambitious Street.co.uk team, you will be the primary product expert for our customers, guiding them through their journey with Street and fostering client success while identifying avenues for growth across Street Group's suite of products.You will have the freedom to manage your schedule and conduct workshops, consistently exceeding customer expectations and helping them navigate our systems, ultimately making a significant impact as we expand our operations.
Join AECOM as a Water Treatment Technical Leader in our Manchester office and play a pivotal role in advancing our water treatment initiatives. You will lead a team of dedicated professionals, ensuring projects are executed efficiently and meet the highest standards of quality. Your expertise in water treatment technologies will be crucial in driving innovative solutions and optimizing processes.
Full-time|On-site|Manchester, New Hampshire, United States
Role Overview GBG seeks a Customer Success Manager based in Manchester, New Hampshire. This role focuses on helping clients reach their goals and get the most from GBG's services. Building strong relationships and understanding each client's needs are central to the work. What You Will Do Work closely with clients to understand their specific requirements Provide solutions tailored to each client’s situation Support clients to ensure satisfaction with GBG’s services Build and maintain long-term client relationships Contribute to company growth by helping clients succeed
If you’re fed up with the hassle of requesting time off, enduring long commutes, and feeling limited by a capped income, this opportunity could be your solution.We are looking for motivated individuals who want to take charge of their schedules and earnings by assisting clients who have expressed interest in their benefit options.No cold calling or micromanagement required—just a proven system that rewards your hard work.Key Responsibilities:Engage with interested clientsGuide them through straightforward optionsAssist them in setting up their benefitsWhat We Offer:Work remotely from the comfort of your homeEnjoy flexible working hoursUnlimited earning potential based on performanceComprehensive training and mentorship to help you succeedIdeal Candidate:Someone who is ready to stop trading time for money and is eager to invest in their own success.*All interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is a third-party recruiting firm, not an insurance agency).
Join SafetyCulture as a Senior Customer Success Manager where you will be a pivotal part of our mission to enhance operational excellence. In this role, you will engage with our most promising accounts, serving as a trusted advisor to help clients unlock the full potential of our platform. Your contributions will ensure they meet their business objectives and deepen their partnership with us. The ideal candidate will possess extensive experience managing Enterprise clients across diverse industries, showcasing a proven ability to drive customer success and satisfaction.
Full-time|Hybrid|Manchester, England, United Kingdom
Join NQC: A Leader in Supply Chain Risk ManagementNQC is an innovative and expanding software company dedicated to enhancing supply chain risk management through advanced web platforms. We thrive in the 'Tech for Good' sector, empowering some of the largest organizations across various industries with our solutions.Situated in the heart of Manchester, we pride ourselves on fostering a collaborative and inclusive work environment. Our hybrid working model encourages team bonding through regular social events and gatherings. Here, you will have the chance to contribute to globally recognized technology solutions that support sustainability and a brighter future.Your Role in Customer SuccessAs a Customer Success Executive, you will be the driving force behind our Customer Success team. Your primary responsibility will be to cultivate and nurture strong, strategic relationships with our customers while ensuring the seamless delivery of NQC’s services. Each executive will focus on a specific area—Onboarding, Adoption, or Operations—to enhance departmental performance.ResponsibilitiesDevelop a comprehensive understanding of all areas of CSE responsibilities to provide effective support during team member absences.Collaborate with Customer Success Managers (CSMs) and senior leaders to prepare for Quarterly Business Reviews (QBRs) and critical client meetings.Identify opportunities for process improvements within the Customer Success function to align with scalability objectives.Perform additional ad-hoc tasks as assigned.Specialization AreasNote: While the role encompasses multiple core functions, successful candidates will be assigned to a specific focus area based on their skills and the company’s needs, dedicating approximately 80% of their time to this primary area.Onboarding & Enablement: Lead the onboarding process for new and existing clients, ensuring quick value realization and effective platform adoption. Maintain a library of digital training resources and conduct impactful training sessions.Product Adoption & Usage: Monitor client usage patterns, analyze data to drive product engagement, and provide strategic insights to enhance product utilization.
