Customer Experience Specialist - Accounting

Xero seeks a Customer Experience Specialist - Accounting for its Manchester office at Landmark, St Peter's Square. This position focuses on supporting small business owners, accountants, and bookkeepers as they navigate Xero’s accounting platform. Specialists serve as brand ambassadors, helping customers understand product features and resolving their questi…

Role Overview & ImpactAs a Customer Experience Specialist at Xero, you will serve as a vital brand ambassador, offering exceptional support and insights to small business owners, bookkeepers, and accountants. Your goal is to establish yourself as a trusted advisor, assisting our customers in maximizing the value of Xero’s features through proactive engagement and adept problem-solving across diverse communication channels.You will significantly contribute to fostering a robust economy by equipping our community with essential tools for success. In this dynamic setting, your resilience and empathy will guarantee that each customer enjoys a premier experience, transforming intricate inquiries into straightforward, effective resolutions.Team Collaboration & ConnectivityJoin our collaborative Customer Experience team, dedicated to delivering high-quality support and fostering positive customer outcomes such as activation and retention. Our team embodies a growth mindset, continuously learning and enhancing our skills to stay ahead of our evolving strategy and technology.Key ResponsibilitiesAssist customers through a combination of reactive support and proactive outreach to enhance product usage.Adopt innovative tools and technologies, including Generative AI, to elevate customer experience delivery.Utilize case management systems like Salesforce to meticulously document interactions and ensure seamless service.Leverage accounting principles to address queries from both novice and experienced users.

Role overview Customer Experience Specialists at Xero serve as the face of the brand, supporting users with a variety of accounting and bookkeeping questions. This position involves assisting both new and experienced customers, always aiming to provide quick and thoughtful service. Each interaction, whether by phone, email, or chat, relies on empathy and attentive listening, shaping the overall customer experience. Specialists handle customer cases from the first contact through to resolution, ensuring all details are carefully documented in the case management system (such as Salesforce). When an issue needs additional attention, cases are escalated, and customers are kept updated throughout the process. Success in this role is measured by meeting quality and productivity targets while maintaining a consistently high standard of support. Team collaboration The Customer Experience team works together to help Xero users worldwide, including small business owners, bookkeepers, and accountants. The team provides both proactive and reactive support, aiming to demonstrate the value Xero offers to its customers. Support is delivered across multiple channels and time zones. Key responsibilities Delivering support by phone, email, and chat Proactively engaging with customers to help them get the most from Xero Making outbound calls to resolve questions and provide assistance Staying current with Xero product updates and training, and accurately documenting case details Work schedule Openings are available for the following shifts: Monday to Friday, 11:30 AM – 8:00 PM Tuesday to Saturday, 11:30 AM – 8:00 PM Sunday to Thursday, 11:30 AM – 8:00 PM The anticipated start date is June 22, 2026. Location Manchester, UK (Landmark, St Peter's Square, 1 Oxford St)

Role Overview Frasers Group is hiring a Sales Host in Manchester. This role centers on creating a welcoming atmosphere for shoppers and supporting their experience from start to finish. Sales Hosts interact with customers, answer questions, and help them find what they need across our product selection. What You Will Do Greet and engage with customers on the shop floor Assist shoppers throughout their visit Promote products and highlight current offers Support a smooth and enjoyable shopping experience What We Look For Enthusiasm for sales and customer service Strong communication skills Friendly, approachable manner Willingness to help and guide customers

Join Zopa as a Customer Service Specialist and be part of a dynamic team dedicated to delivering outstanding service. In this role, you will engage with customers, resolving their inquiries and enhancing their experience with our innovative financial solutions.

Join Our Team as a New Partner Experience Advisor (French Speaking)At Deliveroo, we are committed to revolutionizing the shopping and dining experience. Our dynamic Commercial team plays a pivotal role in shaping our marketplace, driving innovation and growth as we serve restaurants, grocers, and explore new verticals globally. From forging key partnerships to creating data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in fast-paced commercial environments and aspire to influence the future of a global brand, this team is your perfect match.We are on the lookout for a New Partner Experience Advisor to join our centralized hub. In this exciting role, you will represent Deliveroo to our newest French-speaking partners, ensuring that every small and medium-sized business (SMB) has a smooth and successful onboarding experience on our platform.Your ResponsibilitiesAs part of our Restaurant Onboarding team, you will help centralize all restaurant launch activities, creating a European hub that guarantees a consistent and exceptional experience for each partner joining the Deliveroo community.Here’s what your daily tasks may include:Facilitate Partner Onboarding: Serve as the main point of contact for new restaurant partners, guiding them through the setup process and ensuring they are ready to take their first orders.Deliver Outstanding Support: Provide top-notch assistance by addressing partner inquiries and resolving requests efficiently to meet tight deadlines.Collaborate with Internal Teams: Work hand-in-hand with Sales and Account Management teams to ensure a seamless transition for partners from initial sale to their first delivery.Implement Daily Outreach Plans: Maintain high outbound activity levels and organized call strategies to achieve ambitious KPIs while ensuring a positive partner experience.Ensure Data Accuracy: Keep all internal systems updated with precise partner information and progress tracking.Qualifications for SuccessEssential Skills:Language Skills: Native or fluent in both French and English (written and spoken).Communication Proficiency: Strong phone presence with the confidence to make regular outbound calls to restaurant partners.

Customer Solutions Specialist Location: Manchester Hybrid Work: 3 days in the office, 2 days remote Salary: OTE of £35k - £40k (base salary of up to £28k + bonus) Exciting developments are on the horizon! Following the recent acquisition of Aro by the ClearScore Group, we are embarking on a thrilling journey of growth, and you could play a pivotal role in this transformation. We are seeking a Customer Solutions Specialist to become part of our dynamic and talented Solutions Hub team at our Manchester office. You will join a passionate organization dedicated to prioritizing user needs and helping individuals achieve improved financial wellness, irrespective of their circumstances. This is a fantastic chance to be part of a premier financial platform, supported by ClearScore's global achievements and long-term growth strategy. Collaborate with industry leaders, receive top-notch training and support, and enjoy strong partnerships with leading lenders, all while working towards a clear vision for the future. Your Responsibilities: Engage with a portfolio of fully qualified leads generated through our online unsecured lending process. Assess customer applications and provide personalized recommendations tailored to their individual needs. Offer expert advice on unsecured loan options using our cutting-edge proprietary technology. Establish and maintain customer relationships by understanding their financial aspirations and delivering customized loan solutions. Meet or exceed sales targets and KPIs while ensuring exceptional customer service. Work collaboratively with our outstanding advisory team to guide customers through their application journey. Contribute to continual innovation by sharing ideas to enhance the customer experience and assisting in implementing those improvements. Qualifications: Sales experience, preferably in the financial services sector. Familiarity with unsecured loans is advantageous but not mandatory. A results-driven mindset with a commitment to achieving customer-focused outcomes and contributing to organizational success. Dedication to delivering an exceptional customer experience that surpasses expectations and fosters loyalty. Strong organizational skills to handle multiple customer engagements in a fast-paced environment. Outstanding communication and interpersonal skills to build lasting relationships.

About Us:At Industrious, we pride ourselves on being the leading provider of premium workplace-as-a-service solutions, renowned for offering the highest-rated work environments in the industry. Our mission is to create exceptional workdays for teams of every size and stage, including our own. We understand that a fulfilling workday is driven by the people you collaborate with and the challenges you tackle together. We're in search of creative thinkers who thrive in a genuinely collaborative atmosphere. As a unified team, we celebrate innovation and value every achievement. We are passionate about making a significant difference in our members' workplace experiences.Embracing Authenticity: We believe that great days begin when everyone can express their true selves at work. The diversity of thoughts, backgrounds, and ideas is essential to our success in delivering outstanding workplace experiences for our members and each other. Industrious is dedicated to fostering an inclusive and respectful environment that values individuality and uniqueness. You are recognized for who YOU are, and we celebrate our people as individuals who can achieve remarkable outcomes when we work in harmony.For more information, please visit: www.industriousoffice.com/careers.Role Overview:As a Member Experience Associate at Industrious, you will be at the forefront of our member experience, dedicated to ensuring every visitor has a remarkable day. Your responsibilities will vary day-to-day, but here’s what you can expect:Be the welcoming face of our office, preparing the space each day by brewing coffee, setting up breakfast, and stocking communal amenities.Take initiative in managing inventory and ordering supplies for your location.Create exceptional events, focusing on the details to enhance our members' experiences.Ensure a smooth onboarding process for new members by integrating them into our systems for a seamless first day.Assist members with any IT or Wi-Fi issues, no challenge is too big or small.Engage in local marketing initiatives to highlight the value of our flexible workspace solutions to potential members.Conduct tours of the facility while your Member Experience Manager is occupied with another prospective member.

We are seeking a skilled Salesforce Customer Data Platform (CDP) Specialist to lead the strategy, design, and implementation of our Customer Data Platform. This role is essential for enhancing our customer data capabilities and will commence immediately for a duration of three months.Key Responsibilities:Identify and prioritize impactful CDP use cases using existing insights from Salesforce.Evaluate and enhance customer data quality within Sales Cloud to enable effective marketing activations.Review current data sources, including Datamind, and establish integration pathways to the CDP.Assist in selecting CDP vendors by defining requirements and establishing scoring frameworks.Design and document the customer data architecture, ensuring data accuracy and adherence to sharing rules.Coordinate dependencies across various programs and technical initiatives to ensure cohesive delivery.Lead business change initiatives, including training and enablement across different markets.Create and manage a phased rollout plan with clear milestones at the country level.Develop a roadmap for CDP data maturity, evolving from initial datasets to a comprehensive Customer 360 view.Establish integration strategies to facilitate seamless audience activation across multiple channels.

Role Overview GBG seeks a Customer Success Manager based in Manchester, New Hampshire. This role focuses on helping clients reach their goals and get the most from GBG's services. Building strong relationships and understanding each client's needs are central to the work. What You Will Do Work closely with clients to understand their specific requirements Provide solutions tailored to each client’s situation Support clients to ensure satisfaction with GBG’s services Build and maintain long-term client relationships Contribute to company growth by helping clients succeed

About Kroo Kroo aims to build the world’s leading social bank. The team believes banking can be a force for good, improving lives and supporting positive change for the planet. Every day, colleagues from technology, customer experience, marketing, legal, and banking backgrounds work together to make this vision real. Role Overview: KYC Onboarding Specialist The KYC Onboarding Specialist will help shape the customer journey at Kroo. Curiosity about customer behavior and a drive to deliver excellent service are essential. This position works closely with cross-functional teams, including product and development, to improve onboarding processes and support the wider organization. What Sets Kroo Apart Strong focus on personal development and skill growth Collaboration with diverse, experienced professionals A culture that values people and teamwork Location Based in Manchester, England, United Kingdom.

Anaplan develops an AI-integrated scenario planning and analysis platform that supports business decision-making for over 2,400 organizations worldwide. Clients include companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. The team values diverse perspectives, leadership at every level, and ambitious goals, working together to advance intelligent planning. The Senior User Experience Researcher role focuses on shaping product direction through research that uncovers user needs and behaviors. This position bridges user research and artificial intelligence, supporting the evolution of Anaplan’s intelligent planning tools. What you will do Lead and manage qualitative and quantitative research projects from start to finish, collaborating with product, design, and engineering teams. Conduct research on AI-driven products, evaluating effectiveness, identifying improvement areas, and exploring new possibilities. Design and execute studies using interviews, usability tests, and surveys, including participant recruitment and tracking success metrics. Integrate user research, analytics, and customer feedback into clear insights that inform product priorities. Share research findings with various audiences, including executive leadership, to support a user-centered product strategy. Encourage the adoption of AI-powered research tools and methods to enhance efficiency and insights. Location Manchester, United Kingdom

As a Customer Success Manager at PHMG, you will play a pivotal role in nurturing our client relationships and ensuring they derive maximum value from our services. You will be responsible for onboarding new clients, addressing their inquiries, and proactively identifying opportunities for upselling and cross-selling our products. Your goal is to enhance customer satisfaction and loyalty while driving revenue growth.

The Remote Enrollment Specialist at A. O. Garcia Agency plays a key role in helping clients understand and choose enrollment options. This fully remote position is based in Manchester, New Hampshire and centers on client support throughout the enrollment process. Responsibilities Guide clients step by step as they review and select enrollment options. Answer questions and clarify details to ensure clients have accurate information. Maintain responsive and empathetic communication, aiming for a positive experience from start to finish. Requirements Clear and effective communication skills, both spoken and written. Comfort working with clients remotely, using digital tools to connect and assist. Ability to listen closely, understand client concerns, and provide helpful guidance.

SafetyCulture is seeking a French Speaking Account Executive based in Manchester. This position centers on building relationships with clients in French-speaking markets and supporting their understanding of SafetyCulture’s solutions. Role overview The French Speaking Account Executive will focus on client engagement and growth. Regular conversations with prospective and existing customers in French will form a core part of the day-to-day work. The role involves explaining SafetyCulture’s offerings and ensuring clients see value in the platform. What you will do Engage with clients and prospects in French-speaking regions Communicate the benefits and features of SafetyCulture’s solutions Support customer success and foster strong client relationships Who will thrive in this role Fluency in French Interest in customer success and relationship-building Motivation to contribute to a collaborative team

Join Crossmark Inc. as a Product Demonstration Specialist! In this engaging role, you will showcase our innovative products to potential customers, delivering informative presentations that highlight their unique features and benefits. Your passion for our products will help drive sales and enhance customer satisfaction.

Italian-Speaking New Partner Experience Team LeadBecome a part of our mission to revolutionize the shopping and dining experience, where impact, innovation, and growth are the cornerstones of our efforts. The Commercial team is central to Deliveroo’s marketplace, influencing how we collaborate with restaurants, grocers, and expanding verticals globally. From forging essential partnerships to unlocking new revenue avenues and devising data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the team for you.We are on the lookout for a New Partner Experience Team Leader to join our Manchester office. In this position, you will lead a team of Italian-speaking New Partner Experience agents, facilitating the onboarding of new restaurants to Deliveroo and assisting them in scaling their order volume from the outset.Your ResponsibilitiesAs part of the SMB (Small & Medium Business) team, reporting to the EU Head of New Partner Experience, you will ensure the daily success of our onboarding operations for the Italian market, positioning our partners for sustainable growth.Your daily activities may include:Team Leadership and Coaching: Provide daily oversight and mentoring for a team of NPX Agents, enhancing their skills and promoting a high-performance culture.Performance Management: Create and uphold a performance framework to ensure the team consistently meets established goals and KPIs.Process Improvement: Innovate and enhance onboarding processes to optimize efficiency, ensuring every restaurant partner enjoys a premier launch experience.Operational Management: Oversee team conduct, attendance, and reporting, providing transparent insights on outcomes to senior leadership.Collaborative Efforts: Partner closely with other Team Leaders to exchange best practices, ensuring our partners are adept at using our systems to maximize their capabilities.Qualifications for SuccessEssential CriteriaLeadership Experience: At least 2 years in a management role, demonstrating a proven ability to inspire and lead a team.Language Skills: Native or fluent in both Italian and English (written and spoken).

About UsAt Vix Technology, we are revolutionizing urban mobility, shaping smarter, fairer, and more sustainable public transport systems across the globe. Our technology connects millions, enhancing their daily travel experience from London to Sydney and beyond.We are currently seeking a motivated and inquisitive Global Tax Specialist eager to advance within a truly international organization.The RoleThis position offers a unique chance to take on significant responsibilities within a dynamic, global framework. You will be instrumental in ensuring Vix's tax compliance worldwide while gaining insights into the strategic aspects of taxation within a tech-driven multinational group.Key Responsibilities:Oversee and coordinate global tax compliance across various jurisdictions.Assist in transfer pricing and intercompany documentation adhering to OECD guidelines.Collaborate with external advisors and internal teams to ensure timely and accurate filings.Monitor changes in international tax regulations and evaluate their impact on the business.Facilitate the implementation of efficient tax operations and support market entries.Engage in projects that extend beyond mere compliance.Why Join Vix?Become part of a collaborative global finance team where your ideas are valued, and your professional development is prioritized. Expect exposure to international markets, complex challenges, and a nurturing environment that propels your career forward.

Italian-Speaking New Partner Experience AdvisorAt Deliveroo, we are on a mission to revolutionize the way people shop and dine, driven by impact, innovation, and growth. Our Commercial team is pivotal to Deliveroo’s marketplace, influencing how we support restaurants, grocers, and emerging verticals globally. We tackle significant challenges—from forming key partnerships to generating new revenue streams and developing data-driven growth strategies. If you excel in dynamic commercial settings and aspire to shape the future of a global brand, we invite you to join us.We are seeking a dedicated New Partner Experience Advisor to enhance our team in Manchester. In this critical role, you will serve as the essential link for our Italian partners during their initial two months on the platform, equipping them with the tools, confidence, and strategies needed for sustained success.Your ResponsibilitiesAs a member of the New Partner Experience (NPX) team, you will collaborate with Sales and Account Managers to ensure a seamless experience for our newest partners, guiding them through our systems and optimizing their growth from day one.Your daily activities may include:Lead Partner Success: Act as the primary relationship manager for newly onboarded Italian restaurants, ensuring they meet essential operational metrics and KPIs during their crucial first 60 days.Consult on Growth: Educate partners on enhancing their menu visibility and leveraging advertising tools to maintain steady order volume.Liaison & Coordination: Act as the connection between restaurant partners and internal teams, including the photography team, to ensure their digital storefronts are visually appealing.Build Lasting Trust: Conduct high-quality outbound calls to address partner issues swiftly, fostering the engagement and trust essential for a long-term partnership.Operational Excellence: Meet daily targets and uphold quality standards while maintaining detailed administrative records to ensure compliance and task completion.What You Need to SucceedEssential QualificationsLinguistic Proficiency: Native or fluent in both Italian and English (written and spoken).Strong Communication Skills: Exceptional verbal communication abilities, particularly over the phone.

Join FRP Advisory as an Associate Forensic Accountant in our Manchester office, where you will play a crucial role in investigating financial discrepancies and supporting our clients in complex litigation matters. You will be part of a dynamic team dedicated to delivering exceptional forensic services and ensuring the integrity of financial reporting.