Customer Experience Specialist - Accounting at Xero | Manchester, UK

Role Overview & ImpactAs a Customer Experience Specialist at Xero, you will serve as a vital brand ambassador, offering exceptional support and insights to small business owners, bookkeepers, and accountants. Your goal is to establish yourself as a trusted advisor, assisting our customers in maximizing the value of Xero’s features through proactive engagemen…

Role overview Customer Experience Specialists at Xero serve as the face of the brand, supporting users with a variety of accounting and bookkeeping questions. This position involves assisting both new and experienced customers, always aiming to provide quick and thoughtful service. Each interaction, whether by phone, email, or chat, relies on empathy and attentive listening, shaping the overall customer experience. Specialists handle customer cases from the first contact through to resolution, ensuring all details are carefully documented in the case management system (such as Salesforce). When an issue needs additional attention, cases are escalated, and customers are kept updated throughout the process. Success in this role is measured by meeting quality and productivity targets while maintaining a consistently high standard of support. Team collaboration The Customer Experience team works together to help Xero users worldwide, including small business owners, bookkeepers, and accountants. The team provides both proactive and reactive support, aiming to demonstrate the value Xero offers to its customers. Support is delivered across multiple channels and time zones. Key responsibilities Delivering support by phone, email, and chat Proactively engaging with customers to help them get the most from Xero Making outbound calls to resolve questions and provide assistance Staying current with Xero product updates and training, and accurately documenting case details Work schedule Openings are available for the following shifts: Monday to Friday, 11:30 AM – 8:00 PM Tuesday to Saturday, 11:30 AM – 8:00 PM Sunday to Thursday, 11:30 AM – 8:00 PM The anticipated start date is June 22, 2026. Location Manchester, UK (Landmark, St Peter's Square, 1 Oxford St)

Xero seeks a Customer Experience Specialist - Accounting for its Manchester office at Landmark, St Peter's Square. This position focuses on supporting small business owners, accountants, and bookkeepers as they navigate Xero’s accounting platform. Specialists serve as brand ambassadors, helping customers understand product features and resolving their questions across several communication channels. Building trust sits at the heart of this role. Specialists deliver clear, actionable solutions to a wide range of queries, making accounting tools more accessible for users at all experience levels. The work directly supports the small business community by ensuring everyone can get value from Xero, regardless of the complexity of their needs. Team culture The Customer Experience team values collaboration and ongoing learning. Team members share knowledge and support each other, aiming for strong outcomes in customer activation and retention. Adapting to new strategies and technologies is part of the team’s everyday work. Main responsibilities Assist customers with both reactive support and proactive outreach, helping them use Xero’s products more effectively. Use new technologies, including Generative AI, to improve the customer experience. Document interactions and manage cases with tools such as Salesforce to ensure smooth service delivery. Apply accounting knowledge to address questions from users with different backgrounds and experience levels. Work schedule options This role requires committing to one of the following schedules: Monday to Friday, 11:30 AM - 8 PM Tuesday to Saturday, 11:30 AM - 8 PM Sunday to Thursday, 11:30 AM - 8 PM Anticipated start date: June 22, 2026.

About Us:At Industrious, we pride ourselves on being the leading provider of premium workplace-as-a-service solutions, renowned for offering the highest-rated work environments in the industry. Our mission is to create exceptional workdays for teams of every size and stage, including our own. We understand that a fulfilling workday is driven by the people you collaborate with and the challenges you tackle together. We're in search of creative thinkers who thrive in a genuinely collaborative atmosphere. As a unified team, we celebrate innovation and value every achievement. We are passionate about making a significant difference in our members' workplace experiences.Embracing Authenticity: We believe that great days begin when everyone can express their true selves at work. The diversity of thoughts, backgrounds, and ideas is essential to our success in delivering outstanding workplace experiences for our members and each other. Industrious is dedicated to fostering an inclusive and respectful environment that values individuality and uniqueness. You are recognized for who YOU are, and we celebrate our people as individuals who can achieve remarkable outcomes when we work in harmony.For more information, please visit: www.industriousoffice.com/careers.Role Overview:As a Member Experience Associate at Industrious, you will be at the forefront of our member experience, dedicated to ensuring every visitor has a remarkable day. Your responsibilities will vary day-to-day, but here’s what you can expect:Be the welcoming face of our office, preparing the space each day by brewing coffee, setting up breakfast, and stocking communal amenities.Take initiative in managing inventory and ordering supplies for your location.Create exceptional events, focusing on the details to enhance our members' experiences.Ensure a smooth onboarding process for new members by integrating them into our systems for a seamless first day.Assist members with any IT or Wi-Fi issues, no challenge is too big or small.Engage in local marketing initiatives to highlight the value of our flexible workspace solutions to potential members.Conduct tours of the facility while your Member Experience Manager is occupied with another prospective member.

Transform your enthusiasm for luxury into a rewarding freelance career! Dive into the realm of high-end brands and significantly influence the sectors of fashion, beauty, jewelry, or automobiles. Join CXG, a global leader in customer experience, and collaborate with prestigious brands such as Louis Vuitton, Dolce & Gabbana, Bentley, Prada, and Versace.About the Role:As a Luxury Brand Evaluator, you'll immerse yourself in the luxury sector to discreetly assess customer experiences, delivering essential feedback that aids brands in enhancing their services. Your evaluations may involve visiting boutiques, online purchasing, or product returns, and your insights will help shape the future of luxury.Flexibility: Each in-store visit lasts about 20 minutes, allowing you to complete multiple assignments conveniently.Frequent Opportunities: Engage in several missions each month while working with some of the most esteemed brands globally.Our Luxury Partners:Fashion & Couture: Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana.Jewelry & Watches: Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora.Beauty & Skincare: Guerlain, Sephora, L’Oréal, Givenchy.Automotive: Bentley, Jaguar, Genesis, Maserati, Vespa.Key Responsibilities:Select assignments that resonate with your interests and profile.Visit luxury stores or evaluate online from the comfort of your home while interacting with sales associates.Conduct thorough observations regarding ambiance, service quality, and overall customer experience.Provide candid feedback via our platform through structured questionnaires.Benefits of Joining Us:Collaborate with iconic brands across multiple industries.Flexibly choose assignments that match your interests.Receive compensation for your time and contributions, with the potential for reimbursement on purchases.Utilize a user-friendly platform for managing your missions and feedback.How to Become a Part of the CXG Community:Register: Visit live.cxg.com and confirm your email.Complete Your Profile: Fill in your details fully for verification.Get Certified: Pass the General Certification to gain access to missions.Apply for Missions: Explore opportunities with brands that excite you.Start Evaluating: Make a significant impact in the luxury market.Compensation:Non-purchase evaluations will earn you a fee based on the complexity of the mission. For purchase-based evaluations, you will be reimbursed for approved items as detailed in the mission brief.

Location: Manchester city centre, England. Crosslake Technology operates as a hybrid, remote-first company, with a preference for candidates who can regularly collaborate in or near Manchester. Role overview The Management Accountant supports accounting operations across Crosslake’s EMEA region. This position is based in Manchester and reports to the Financial Controller. Collaboration with accounting teams in both EMEA and North America is a regular part of the job. What you will do Manage essential accounting workflows to ensure timely and accurate financial reporting Apply core accounting principles to profit and loss and balance sheet activities Handle international agreements related to financial operations Facilitate the annual financial audit process This role covers a broad range of accounting and reporting tasks. The Management Accountant plays a key part in building sustainable, scalable processes as Crosslake grows. What we look for Strong analytical and investigative skills Experience improving financial controls and operational practices Commitment to accuracy and process improvement

Location: Manchester, United KingdomType: Full-timeSalary: £34,000- £44,000 OTEDriving license required.About Us:At ZenEducate, we are transforming the landscape of education. With schools investing over £2 billion annually on agency staff—of which £600 million is funneled directly into recruitment agencies—we have created a revolutionary alternative. Our innovative online platform provides schools with immediate access to a plethora of thoroughly vetted teachers and support staff. Since our inception in 2017, we have successfully saved schools more than £30 million, funds that are redirected back into educational budgets to enhance teacher salaries.Recently, we celebrated the successful closure of our Series B funding round, securing $37 million—the largest investment in European EdTech this year. This is a remarkable opportunity for you to make an impactful difference and join a rapidly expanding startup that is making waves in both the UK and US markets!Our expansion efforts are ongoing, as we reach out to numerous schools to offer our invaluable support! With offices located in Birmingham, Bristol, Truro, London, Cardiff, Nottingham, and Liverpool, we welcome applicants interested in opportunities in any of these vibrant cities.The Opportunity:Join a tech startup experiencing hypergrowth! We are deeply committed to professional development, and we will strive to maximize your personal and career growth.We are in search of enthusiastic, mission-centric individuals who resonate with our values and are passionate about what we do. We encourage you to apply, even if your experience does not perfectly align with the job description.Your Responsibilities:- Foster and maintain relationships with key customers, focusing on retention, expansion, and new business acquisition.- Guide school leaders through efficient recruitment processes utilizing a consultative approach.- Engage with schools to build a robust pipeline.- Collaborate effectively with the sales, operations, and technology teams to enhance service delivery and efficiency.- Embrace the startup culture where adaptability is key; expect varied challenges and a hands-on approach is essential.What We Are Looking For:- A vibrant individual with a thirst for knowledge and growth; we will equip you with all the training and resources necessary for your success!- A motivated team player who thrives in a collaborative environment.- A proven history of achieving sales targets.- Proficiency in developing outbound pipelines and adept at overcoming objections.- A growth mindset dedicated to enhancing your professional skill set.- A genuine passion for organizations that create a positive social impact, particularly in the education sector.What’s in It for You?- Engage in meaningful work that you will be proud to discuss with others...

About Kroo Kroo aims to build the world’s leading social bank. The team believes banking can be a force for good, improving lives and supporting positive change for the planet. Every day, colleagues from technology, customer experience, marketing, legal, and banking backgrounds work together to make this vision real. Role Overview: KYC Onboarding Specialist The KYC Onboarding Specialist will help shape the customer journey at Kroo. Curiosity about customer behavior and a drive to deliver excellent service are essential. This position works closely with cross-functional teams, including product and development, to improve onboarding processes and support the wider organization. What Sets Kroo Apart Strong focus on personal development and skill growth Collaboration with diverse, experienced professionals A culture that values people and teamwork Location Based in Manchester, England, United Kingdom.

About UsAt Vix Technology, we are revolutionizing urban mobility, shaping smarter, fairer, and more sustainable public transport systems across the globe. Our technology connects millions, enhancing their daily travel experience from London to Sydney and beyond.We are currently seeking a motivated and inquisitive Global Tax Specialist eager to advance within a truly international organization.The RoleThis position offers a unique chance to take on significant responsibilities within a dynamic, global framework. You will be instrumental in ensuring Vix's tax compliance worldwide while gaining insights into the strategic aspects of taxation within a tech-driven multinational group.Key Responsibilities:Oversee and coordinate global tax compliance across various jurisdictions.Assist in transfer pricing and intercompany documentation adhering to OECD guidelines.Collaborate with external advisors and internal teams to ensure timely and accurate filings.Monitor changes in international tax regulations and evaluate their impact on the business.Facilitate the implementation of efficient tax operations and support market entries.Engage in projects that extend beyond mere compliance.Why Join Vix?Become part of a collaborative global finance team where your ideas are valued, and your professional development is prioritized. Expect exposure to international markets, complex challenges, and a nurturing environment that propels your career forward.

Join Our Vision at KrooAt Kroo, we aspire to revolutionize banking by being the first bank that our customers not only trust but also love. Our mission is to empower individuals to take charge of their financial destinies while fostering a positive impact on the environment.Integrity, transparency, and honesty are at the core of our values. We encourage bold thinking and continuous learning, striving together towards our ambitious goals. We are committed to breaking new ground in the financial sector.As a Customer Support Specialist, you will be the primary point of contact for our valued customers, addressing their queries and troubleshooting issues effectively. Your role is crucial as you represent the digital face of Kroo!We understand that our team and culture are what set us apart, which is why we are dedicated to fostering personal and professional growth. You will collaborate with cross-functional teams, including our product and development units, to enhance the customer experience daily and contribute to our collective journey.Key Responsibilities:Deliver exceptional customer service through live chat, emails, phone calls, and social media platforms.Act as the first line of support for customer complaints, ensuring fair treatment and resolution.Demonstrate initiative and ownership in problem-solving for customer issues.Identify and analyze customer frustrations to help improve our processes, tools, and products.Recognize vulnerable customers and provide the necessary support.Collaborate with our financial crime team to identify and investigate trends.Prioritize customer feedback and feature requests, escalating them to the product team.Assist fellow Operations team members and mentor new hires.Ideal Candidate:Previous experience in frontline or back-office banking.Background in customer service within the financial services sector.A keen interest in how technology can enhance customer experiences.A passion for working in a dynamic startup environment.Strong customer-centric mindset.Exceptional organizational skills.Outstanding written and verbal communication abilities.High level of empathy with a knack for connecting with others.Benefits:What We Offer:We provide a competitive benefits package designed to support your well-being and career development.

SMB Account ManagerJoin us in our mission to revolutionize the way people shop and dine, where impact, innovation, and growth are at the core of our operations. Our Commercial team is pivotal to Deliveroo’s marketplace—molding the way we engage with restaurants, grocers, and new verticals globally. We tackle significant challenges, from negotiating essential partnerships to discovering new revenue avenues and developing data-driven growth strategies. If you excel in dynamic commercial settings and aspire to shape the future of a leading global brand, this is the team for you.We’re on the lookout for an SMB Account Manager to bolster our Manchester team. In this capacity, you’ll empower our restaurant partners to enhance their operations, attract new clientele, and maximize the potential of our advanced technology to optimize their experience on our platform.Explore our Commercial team — learn about our motivations, work culture, and what you can anticipate.Your ResponsibilitiesAs a member of the SMB (Small Medium Business) team in Manchester City Centre, you will engage in high-velocity, desk-based relationship management, serving as the primary consultant for our diverse partner portfolio to ensure their long-term success.Here’s a glimpse into your daily activities:Strategic Portfolio Management: Independently manage a portfolio of accounts through a desk-based model, driving growth via phone, email, and video presentations.Relationship Building: Cultivate and sustain favorable, long-term relationships with partners, ensuring they receive exceptional service and customized support.Campaign Implementation: Launch national and local marketing initiatives to enhance key performance indicators, such as order volume, retention, and customer satisfaction.Consultative Guidance: Advise partners on how to deliver the best customer experience and leverage our latest technologies and benefits.Cross-Functional Collaboration: Act as a liaison between your restaurant partners and internal Deliveroo teams to ensure our solutions align with their specific requirements.What We’re Looking ForOur ideal candidate will possess expertise in various areas and an eagerness to grow in others:Proven Experience: Demonstrated success in account management or a similar field.

Join our dynamic team at dev2 as an Administrator, where you will play a vital role in ensuring the smooth operation of our office. Your responsibilities will include managing schedules, coordinating meetings, and providing administrative support to our staff. We are looking for an enthusiastic individual with strong organizational skills who thrives in a fast-paced environment.

Discover Your Future at UiPathAt UiPath, we believe in the extraordinary ability of automation to redefine the way the world operates. Our commitment is to develop leading-edge enterprise software that harnesses this potential.We are looking for curious, motivated, and authentic individuals who thrive in a dynamic, fast-paced growth environment. If you care deeply about your colleagues, UiPath, and our larger mission, you may be the perfect fit.Are you ready to join us?Your RoleAs an Enterprise Account Executive, you will serve as a dedicated sales expert for Supply Chain and Retail Solutions, collaborating with Peak AI, now part of UiPath, to create a top-tier enterprise-grade Agentic AI solution.Peak’s AI platform enhances inventory management and pricing strategies for industry leaders like Nike, Heidelberg Materials, and PepsiCo. With a firm belief in the necessity of personalized AI solutions, Peak’s pre-built products are customizable to meet distinct business needs.In this role, you will concentrate on acquiring new business logos while being an integral member of our EMEA team.Your responsibilities will include developing and implementing strategies to achieve pipeline generation and annual recurring revenue (ARR) sales targets. You will identify and cultivate relationships with new potential customers, collaborating closely with a dedicated commercial team to meet the high standards of professionalism, consultation, and innovation that Peak and our clients demand.Your ResponsibilitiesDrive revenue growth for Peak by meeting and exceeding quarterly sales objectives through acquiring new logos in the Manufacturing and Consumer Packaged Goods sectors.Build, nurture, and develop relationships with prospective clients, understanding their needs and pinpointing opportunities for Peak to deliver significant value.Generate and manage new sales opportunities through proactive outreach including networking, cold calls, emails, and social selling.Provide accurate weekly, monthly, and quarterly sales forecasts to management.Collaborate with the Marketing team to design campaigns and convert sales leads into profitable business ventures.Partner with our Solution Engineering and Data Insights Team to bring pre-sales processes to life and inspire clients to embark on their Agentic AI journey.

About WPP MediaWPP is the esteemed growth partner of the world’s foremost brands. We leverage exceptional talent, trusted data, and world-class partnerships through our innovative marketing platform, WPP Open, to help clients navigate transformation, seize opportunities, and achieve remarkable growth.WPP Media serves as WPP's AI-enhanced media division, merging media, data, and partnerships to create tailored experiences at scale. With WPP Open and powered by Open Intelligence, our clients gain clear insights into the performance of their media investments.For more details, visit wppmedia.com.Position OverviewAs the Programmatic Account Director, you will spearhead the activation of programmatic campaigns, applying your in-depth knowledge of Programmatic and DSP technologies. You will oversee daily campaign management, ensuring timely optimization, identifying trends, and executing accurately to enhance campaign performance.

Xplor Technologies is looking for an Account Executive based in Manchester to support growth and strengthen relationships with merchant clients. This position centers on understanding client needs and offering solutions that help their businesses thrive. Role overview The Account Executive will work within the Merchant Sales and Activa departments. Day-to-day, the focus is on communicating with clients, recognizing their unique requirements, and ensuring they receive the right support. Building trust and delivering value are central to this role. Collaboration and impact Working closely with a team, this role contributes to strategic projects that benefit both clients and the company. Staying aware of market trends and customer expectations helps guide these efforts and ensures high-quality service. What you bring Strong communication skills for client interactions Ability to identify and address client needs Understanding of market trends and customer demands Team-oriented approach to collaborative projects

Discover Your Future at UiPathAt UiPath, we harness the transformative capabilities of automation to reshape the way the world operates. Our commitment is to develop industry-leading enterprise software that unleashes this potential.We're on the lookout for individuals who are inquisitive, self-motivated, generous, and authentic. We value those who thrive in a dynamic, fast-paced growth environment and who genuinely care about their colleagues, UiPath, and our overarching mission.Could you be the one to join us?Your MissionStep into the impactful role of Enterprise Account Manager for Peak, now a part of UiPath, as we collaborate to create a cutting-edge agentic AI platform. After a decade of successful AI implementations, Peak’s AI optimizes inventory and pricing for global leaders such as Nike, The Body Shop, and PepsiCo. Our goal is straightforward: to empower organizations to make exceptional commercial decisions through AI.In this position, you will deliver tangible business results by enabling leading enterprises to harness the value of agentic AI. You will nurture trusted, strategic partnerships with clients, guiding them on their AI transformation journey and helping them translate ambition into measurable success. By collaborating with multiple teams, you will swiftly understand complex customer challenges and connect them with the appropriate AI-driven solutions. With an emphasis on engaging executives, effective storytelling, and achieving results, you will be crucial in expediting customers’ AI journeys and realizing impactful commercial value through our solutions.What You'll Accomplish at UiPathAct as the main contact for a portfolio of Peak’s enterprise growth accounts.Develop and implement account strategies to drive renewals, upsells, and cross-sells, surpassing net revenue objectives.Lead Quarterly Business Reviews, Executive Briefings, and ongoing Success Plans.Collaborate with Solution Engineering, Product, and Technical teams to ensure seamless delivery and foster AI adoption for maximum customer value.Establish strong, long-lasting relationships with both business and technical stakeholders, from end users to C-suite executives.Stay updated on market trends, competitive landscape, and the AI/automation sector to influence customer strategies and position yourself as a thought leader.Provide structured customer feedback to shape the product roadmap and marketing strategies.

Join the dynamic team at dev2 as a Temporary Account Manager in vibrant Manchester! This role is perfect for individuals who thrive in fast-paced environments and enjoy building strong client relationships. You will be responsible for overseeing client accounts, ensuring satisfaction, and driving business growth.

Join Greene King as a talented Chef and bring your culinary skills to our vibrant team in Manchester! We are looking for a passionate chef who thrives in a dynamic kitchen environment and is eager to deliver exceptional dining experiences. You will play a crucial role in designing menus, preparing high-quality dishes, and ensuring the highest standards of food safety and hygiene.

Join Block, Inc. as a Territory Account Executive in Manchester and play a pivotal role in driving sales and business growth. In this dynamic position, you will be responsible for establishing and nurturing relationships with clients, understanding their unique needs, and providing tailored solutions to help them succeed. Your expertise in sales strategies and your passion for technology will empower you to exceed targets and contribute to the overall success of our team.

Join dev2 as a Customer Service Representative at Manchester Airport, where you will play a vital role in ensuring an exceptional experience for our travelers. As the first point of contact, you will assist passengers with inquiries, manage bookings, and resolve issues promptly and professionally. Your commitment to customer satisfaction will shine through as you navigate a fast-paced environment, ensuring every journey is a pleasant one.