Customer Service Telephone Support Agent

AJ Bell is seeking a Customer Service Telephone Support Agent based in Manchester. The main focus of this role is to answer incoming client calls and assist with a variety of questions. Every call is an opportunity to provide clear, accurate information and ensure customers feel supported. Main responsibilities Handle customer questions and requests over the…

Location: Manchester AirportShift Pattern: 4 on 2 off, 40 hours per weekPay Rate: £12.68 per hourIf you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We are here to assist you!Role Overview:As a Customer Service Agent, you will play a crucial role in providing exceptional service to passengers requiring special assistance throughout their airport journey.Key Responsibilities:Escort passengers from their arrival point through security, passport control, and to their boarding gate.Ensure wheelchairs are stocked and distributed appropriately throughout the terminals.Assist arriving passengers from the aircraft through immigration and to the baggage hall, providing support with customs and onward travel needs.Greet passengers, inquire about their assistance requirements, and explain airport procedures.Support passengers transferring between flights.Communicate updates regarding delays or disruptions to the control and supervisor team, ensuring passengers are informed.Utilize equipment safely and efficiently.Provide manual lifting assistance as required.Record passenger progress using supplied digital devices.Maintain accountability for all company equipment issued.Complete incident reports for any issues encountered, including near misses.Deliver exceptional service to all passengers.Adhere to uniform guidelines and the sign-in/out process.Carry out other reasonable tasks as requested.

AJ Bell is seeking a Dealing Services Agent to join the Manchester office. This position plays a key part in ensuring client transactions are handled with care and precision, supporting customers and upholding the company’s service standards. Role overview The Dealing Services Agent processes client transactions, making sure each step is completed efficiently and accurately. The role also involves supporting customers by providing prompt and clear assistance. Working alongside colleagues, the agent helps maintain smooth daily operations within the team. What you will do Process client transactions with attention to detail Provide timely and clear support to customers Collaborate with team members to ensure daily activities run smoothly Requirements Strong interest in delivering quality customer service Team-oriented mindset and willingness to contribute Careful attention to detail and accuracy in work This Manchester-based role offers the opportunity to directly influence the client experience at AJ Bell.

Join Zopa as a Customer Service Specialist and be part of a dynamic team dedicated to delivering outstanding service. In this role, you will engage with customers, resolving their inquiries and enhancing their experience with our innovative financial solutions.

indiecampers seeks a Rental Service Agent for its Manchester location. This is a flexible, zero-hour contract role that places customer interaction at the heart of each day. The position focuses on supporting travelers and ensuring a smooth rental process from start to finish. Main responsibilities Oversee vehicle check-ins and check-outs, making sure all steps are completed accurately Provide friendly, helpful service to every customer Assist in maintaining the rental fleet’s condition and readiness What we value Clear and effective communication skills A genuine motivation to assist others Interest in travel and a commitment to customer service This flexible contract suits those who enjoy varied schedules and direct customer contact. indiecampers welcomes candidates eager to help travelers have a smooth rental experience.

Join our dynamic team as a Corporate Service Centre Agent at Deliveroo For Work! We are looking for a motivated individual who is fluent in French and passionate about providing exceptional customer service. In this role, you will be the first point of contact for our corporate clients, assisting them with inquiries and ensuring their needs are met efficiently.Your responsibilities will include handling customer queries, providing solutions, and maintaining strong relationships with clients. You will work closely with various departments to resolve issues and improve our services.

Join our dynamic team at Sixt as a Rental Agent in Manchester! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service and assisting clients with their rental needs. As a Rental Agent, you will engage with customers, help them choose the right vehicle, and ensure a seamless rental experience.

Role Overview Oodle Finance is looking for a Collections Agent based in Manchester. This role focuses on managing customer accounts, reaching out to clients about outstanding balances, and supporting timely payments. The position calls for someone who can maintain positive relationships while handling collections efficiently. What You Will Do Contact clients to discuss overdue balances Work with customers to arrange payment plans where needed Track account status and follow up on outstanding payments Help maintain accurate records of all communications and payment activity Support a positive experience for clients throughout the collections process Location Manchester

Join LGC Group as a Customer Service Representative Level 2, where you will play a pivotal role in delivering exceptional service to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless customer experience. Your communication skills and problem-solving abilities will be key in maintaining our high standards of service.

Join AJ Bell as a Customer Services Administrator, where you will play a pivotal role in enhancing customer satisfaction through effective communication and support. You will be responsible for managing customer inquiries, providing solutions, and ensuring a seamless experience for our clients. This is an excellent opportunity for individuals looking to develop their skills in a dynamic environment.

Are you an experienced and passionate Valuer seeking your next big opportunity? At Keenans Estate Agents, we are on the lookout for dynamic individuals with a solid track record in property valuation.Your enthusiasm for real estate and thorough knowledge of the local market will set you apart.A valid UK driving licence is mandatory, and the flexibility to work alternate Saturdays is required.Join us if you're ready for a fresh and exciting challenge within the Property Industry. We can't wait to meet you!While we prefer candidates with over 1 year of experience in the Estate Agency sector, we are also open to providing training for the right individual.Keenans Estate Agents is one of the premier independent estate agencies in East Lancashire and Manchester, actively seeking to recruit talented Valuers to join our growing branch network.We value confidence, enthusiasm, and a strong drive for success. Your hard work and initiative will be rewarded with competitive salaries, uncapped commission schemes, and ample opportunities for internal advancement.This role is not merely a job; it is a genuine career opportunity with limitless potential for the right candidate! Do you have what it takes to thrive in the Estate Agency sector? Your responsibilities will include successfully listing, selling, and letting a designated number of properties.You will also be expected to generate potential valuations, conduct viewings, and promote financial and legal services.Following up on business leads and achieving set targets will be crucial aspects of your role.You should possess strong negotiation skills and a high level of commercial awareness.Exceptional communication skills, both written and verbal, are essential to be a part of our team.Enjoy 28 days of holiday (including bank holidays)!If you're eager to become part of one of the leading independent estate agents in the East Lancashire, Manchester, and Wigan Borough areas, please submit your CV by clicking Apply.

Join Our Vision at KrooAt Kroo, we aspire to revolutionize banking by being the first bank that our customers not only trust but also love. Our mission is to empower individuals to take charge of their financial destinies while fostering a positive impact on the environment.Integrity, transparency, and honesty are at the core of our values. We encourage bold thinking and continuous learning, striving together towards our ambitious goals. We are committed to breaking new ground in the financial sector.As a Customer Support Specialist, you will be the primary point of contact for our valued customers, addressing their queries and troubleshooting issues effectively. Your role is crucial as you represent the digital face of Kroo!We understand that our team and culture are what set us apart, which is why we are dedicated to fostering personal and professional growth. You will collaborate with cross-functional teams, including our product and development units, to enhance the customer experience daily and contribute to our collective journey.Key Responsibilities:Deliver exceptional customer service through live chat, emails, phone calls, and social media platforms.Act as the first line of support for customer complaints, ensuring fair treatment and resolution.Demonstrate initiative and ownership in problem-solving for customer issues.Identify and analyze customer frustrations to help improve our processes, tools, and products.Recognize vulnerable customers and provide the necessary support.Collaborate with our financial crime team to identify and investigate trends.Prioritize customer feedback and feature requests, escalating them to the product team.Assist fellow Operations team members and mentor new hires.Ideal Candidate:Previous experience in frontline or back-office banking.Background in customer service within the financial services sector.A keen interest in how technology can enhance customer experiences.A passion for working in a dynamic startup environment.Strong customer-centric mindset.Exceptional organizational skills.Outstanding written and verbal communication abilities.High level of empathy with a knack for connecting with others.Benefits:What We Offer:We provide a competitive benefits package designed to support your well-being and career development.

Join the Innovative Team of Estate Agents!Keenans Estate Agents Limited, a premier independent agency in East Lancashire and Manchester, is on the lookout for ambitious individuals eager to make a mark in the real estate sector. We're excited to welcome future talents to our expanding branch network.No prior industry experience? No problem! We value confidence, enthusiasm, and a passion for success above all. If you're driven, hardworking, and take initiative, you will thrive here. Enjoy market-leading salaries, uncapped commission structures, and a wealth of internal promotion opportunities. This role is not just a job; it's a genuine career path where the sky is the limit!If you believe you possess the qualities to excel in the Estate Agency industry, we want to hear from you! From administrative roles to sales positions, there’s a place for you on our team.We serve the regions of East Lancashire, Manchester, and Wigan Borough. If you're ready to become part of one of the leading independent estate agents, submit your CV by clicking Apply.

Join our dynamic team at dev2 as a Resource Planner in Customer Service! In this pivotal role, you will be responsible for optimizing resource allocation, enhancing service delivery, and ensuring customer satisfaction. If you have a passion for problem-solving and a knack for analytical thinking, we want to hear from you!

Keenans Estate Agents, a renowned name in the property sector, is thrilled to announce an exciting opportunity for passionate Sales Negotiators to join our dynamic team in the Swinton Branch.Do you have a passion for property and a desire to embark on a rewarding career in estate agency? This is your chance to join a fast-paced environment where you can build a fulfilling career with a successful, independent family-run business.If you possess a proven track record in sales or customer service, we want to hear from you!A genuine passion for property and a solid understanding of the local area are key.A full UK driving licence is a must, along with the flexibility to work alternate Saturdays.If you are seeking a fresh and exciting challenge in the property industry, we are eager to hear from you.Previous experience in sales or customer service in another sector will be advantageous.Responsibilities of the Sales Negotiator:Handle incoming calls professionallyManage diary appointments efficientlyArrange and conduct property viewingsNegotiate offers between buyers and sellersCross-sell additional servicesRequired Skills and Experience:Previous estate agency experience is preferred but not mandatoryEnthusiastic, self-motivated, and a true 'people person'IT Skills:Experience in a sales position, either face-to-face or over the phone, is essentialWorking Hours:Monday to Friday from 09:00 to 17:30, with alternate Saturdays from 09:00 to 16:00 on a rota basisEnjoy 28 days of holiday including bank holidaysSalary:Salary is negotiable based on experience, plus commission, pension, and monthly bonuses.This position is highly sought after, so don’t miss your chance to apply! Click 'apply' below.This isn’t just a job; it’s a genuine career opportunity. The sky’s the limit for the right candidate! If you believe you have what it takes to thrive in the estate agency industry, we welcome your application.Join one of the leading independent estate agents by submitting your CV today!

Ultimate Performance is hiring a Part-Time Client Support Executive in Manchester. This position serves as the first point of contact for clients, handling inquiries and resolving issues to maintain a high standard of service. Role overview As a Client Support Executive, the focus is on delivering prompt and helpful assistance to clients. The role involves answering questions, addressing concerns, and ensuring that each client receives attentive support throughout their experience. What you will do Respond to client inquiries and requests Resolve issues efficiently and professionally Maintain clear and proactive communication with clients Requirements Strong communication skills Positive attitude and dedication to service Ability to work well in a busy setting Problem-solving mindset

Join dev2 as a Customer Service Representative at Manchester Airport, where you will play a vital role in ensuring an exceptional experience for our travelers. As the first point of contact, you will assist passengers with inquiries, manage bookings, and resolve issues promptly and professionally. Your commitment to customer satisfaction will shine through as you navigate a fast-paced environment, ensuring every journey is a pleasant one.

Looking for an energizing career opportunity?So are we!At Octopus Energy, we believe in revolutionizing the energy sector. Forget scripted responses and rigid protocols; we're dedicated to fostering genuine interactions, innovative problem-solving, and making a meaningful impact on our customers and the environment. Your team? A vibrant group of passionate individuals—curious, motivated, and equally committed to transforming the industry. Here, egos are left at the door, allowing brilliant minds to collaborate on exciting challenges. It won't always be easy—but the rewards are great. We thrive in a dynamic environment where change is the only constant. If you relish challenges and excel in fast-paced settings, we are here to support you every step of the way.

Role overview Domino's Pizza at 60 Beech Street in Manchester is looking for a Customer Service Representative. As the first point of contact for many guests, this role plays a key part in shaping each customer's visit or phone experience. Main responsibilities Take orders accurately, both in person and over the phone Answer questions from customers and address basic concerns Work to ensure every guest leaves with a positive impression What Domino's looks for Success in this position starts with a friendly approach and a strong focus on customer service. Training is provided, and the team supports each other to deliver a great experience for every guest.

Join our dynamic team at Expeditors as an Air Import Agent. In this pivotal role, you will be responsible for managing and coordinating air import operations to ensure timely and efficient delivery of goods. You will collaborate closely with clients, carriers, and customs officials, utilizing your expertise to navigate the complexities of international shipping. If you are detail-oriented, proactive, and thrive in a fast-paced environment, we want to hear from you!