Customer Success Executive - Focused on Product Adoption

Join NQC: A Leader in Supply Chain Risk ManagementNQC is an innovative and expanding software company dedicated to enhancing supply chain risk management through advanced web platforms. We thrive in the 'Tech for Good' sector, empowering some of the largest organizations across various industries with our solutions.Situated in the heart of Manchester, we pri…

Join NQC as a Customer Success Executive!NQC is a dynamic and rapidly expanding software enterprise that specializes in innovative supply chain risk management platforms. Positioned within the 'Tech for Good' sector, we empower some of the largest organizations across various industries with our online solutions.Located in the heart of Manchester, we promote a nurturing work environment within a diverse team. At NQC, we embrace a hybrid working model, allowing for flexibility while fostering team spirit through regular social gatherings and company events. This role offers you the chance to contribute to globally recognized technology solutions, aligning with our long-term vision for sustainability and a better future.Your RoleThe Customer Success Executive serves as the operational backbone of our Customer Success team. This role involves actively nurturing and expanding strategic customer relationships to ensure the seamless delivery of NQC services across our client accounts. While all CSEs share essential responsibilities to support team cohesion, each executive will focus on a primary functional area—Onboarding, Adoption, or Operations—to drive departmental excellence.Key ResponsibilitiesAs a Customer Success Executive, you will engage in the following core activities:Maintain comprehensive knowledge across all CSE responsibilities to provide effective support during team members' absences.Assist Customer Success Managers (CSMs) and senior stakeholders in preparing for Quarterly Business Reviews (QBRs) and critical client meetings.Proactively identify opportunities for process enhancement within the Customer Success function to meet scalability objectives.Perform any additional duties as assigned.Functional Focus AreasNote: Successful candidates will be assigned to one specific focus area based on their expertise and the current business needs, dedicating approximately 80% of their time to this specialization.Focus A: Onboarding & EnablementLead the comprehensive onboarding journey for new and existing clients, ensuring quick time-to-value and effective platform adoption.Manage and update the repository of digital training materials, videos, and self-service guides to support a scalable, low-touch client experience.Collaborate to create and deliver impactful webinars and training sessions for clients.Drive key performance indicators (KPIs) related to onboarding efficiency, training completion rates, and initial value realization.Focus B: Product Adoption & UsageMonitor and support...

Why Join Us?At SafetyCulture, we are a leading global technology company, but we’re not what you might expect. Enjoy catered lunches, engaging team events, and yes... even dogs in the office! However, it’s not just the perks that attract talent.Our dedicated team of nearly 1,000 professionals is passionate about improving our products and enriching the lives of our customers. At SafetyCulture, you’ll often hear, “yes, let’s give it a shot,” rather than “that’s not how we do things here.”We are committed to building innovative tools that enhance work for the 3 billion individuals who drive the world forward - from factory floor operators to baggage handlers, truck drivers, servers, and store assistants. We possess the scale and innovation typical of major tech companies, without the bureaucratic delays. Our environment empowers experienced professionals to solve real problems quickly.With us, you have personal ownership. Every full-time team member receives equity, ensuring that when we grow, so do you. We acknowledge that no company is perfect, and as we embark on our next growth stage, we focus on scaling efficiently, underpinned by operational maturity, a clear vision, and a robust emphasis on AI.This is impactful tech without the corporate hassle. If this excites you more than it intimidates you, you’ll be a great fit.About YouYou are a strategic and commercially savvy Customer Success leader with a proven track record of building and scaling high-performing SaaS teams across the EMEA region. You have experience in leading leaders, collaborating closely with Sales and Product teams, and adeptly transforming strong customer outcomes into long-term value, retention, and sustainable business growth.You are equally comfortable discussing forecasts and expansion strategies in the boardroom as you are refining playbooks or engaging in complex conversations with enterprise customers.Your balanced leadership approach is based on data, commercial judgment, and authentic customer empathy. You are comfortable challenging conventional wisdom, maintaining a long-term viewpoint, and navigating fast-paced, matrixed environments. Above all, you recognize Customer Success as a vital driver of growth, retention, and long-term customer value.

About the Role GBG is hiring a Customer Success Associate in Manchester, New Hampshire. This role centers on building strong client relationships and supporting customers as they use our services. The position involves regular interaction with clients to understand their needs and help them reach their goals. What You Will Do Guide new clients through onboarding and help them get started with our services Maintain ongoing relationships with customers, checking in and addressing questions or concerns Offer practical solutions tailored to each client’s situation Act as a trusted advisor throughout the customer journey Location This position is based in Manchester, New Hampshire, United States.

Role Overview GBG seeks a Customer Success Manager based in Manchester, New Hampshire. This role focuses on helping clients reach their goals and get the most from GBG's services. Building strong relationships and understanding each client's needs are central to the work. What You Will Do Work closely with clients to understand their specific requirements Provide solutions tailored to each client’s situation Support clients to ensure satisfaction with GBG’s services Build and maintain long-term client relationships Contribute to company growth by helping clients succeed

Customer Success ManagerManchester (Hybrid, up to 3 days WFH) | Up to £33k (OTE up to £40k)Street Group is a leading innovator in the PropTech sector within the UK, dedicated to enhancing the experiences of those involved in real estate transactions. Our mission is to revolutionize the property industry by providing cutting-edge technology that supports both buyers and sellers, enhancing the entire process of buying, selling, renting, and letting properties.As we experience rapid growth, particularly with enterprise-level estate agencies, we are looking for a dedicated Customer Success Manager to join our team. This role is crucial in nurturing our largest and most complex client relationships, ensuring they fully utilize our products and derive maximum value from their partnerships with us. You will play a pivotal role in shaping the future of customer success at Street Group.Over the last five years, we have developed Street.co.uk, a groundbreaking platform that emphasizes transparency, user experience, and aesthetic design, fundamentally changing how the property industry operates. As part of our vibrant and ambitious Street.co.uk team, you will be the primary product expert for our customers, guiding them through their journey with Street and fostering client success while identifying avenues for growth across Street Group's suite of products.You will have the freedom to manage your schedule and conduct workshops, consistently exceeding customer expectations and helping them navigate our systems, ultimately making a significant impact as we expand our operations.

As a Customer Success Manager at PHMG, you will play a pivotal role in nurturing our client relationships and ensuring they derive maximum value from our services. You will be responsible for onboarding new clients, addressing their inquiries, and proactively identifying opportunities for upselling and cross-selling our products. Your goal is to enhance customer satisfaction and loyalty while driving revenue growth.

Join SafetyCulture as a Senior Customer Success Manager where you will be a pivotal part of our mission to enhance operational excellence. In this role, you will engage with our most promising accounts, serving as a trusted advisor to help clients unlock the full potential of our platform. Your contributions will ensure they meet their business objectives and deepen their partnership with us. The ideal candidate will possess extensive experience managing Enterprise clients across diverse industries, showcasing a proven ability to drive customer success and satisfaction.

As a Client Success Manager at PHMG, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our services. You will be the primary point of contact for our clients, cultivating strong relationships, addressing their needs, and advocating for their success. Your responsibilities will include onboarding new clients, providing ongoing support, and identifying opportunities for upselling our services.

SafetyCulture is seeking a French Speaking Account Executive based in Manchester. This position centers on building relationships with clients in French-speaking markets and supporting their understanding of SafetyCulture’s solutions. Role overview The French Speaking Account Executive will focus on client engagement and growth. Regular conversations with prospective and existing customers in French will form a core part of the day-to-day work. The role involves explaining SafetyCulture’s offerings and ensuring clients see value in the platform. What you will do Engage with clients and prospects in French-speaking regions Communicate the benefits and features of SafetyCulture’s solutions Support customer success and foster strong client relationships Who will thrive in this role Fluency in French Interest in customer success and relationship-building Motivation to contribute to a collaborative team

At DF Capital, we pride ourselves on being a specialized bank that delivers award-winning solutions in commercial finance, retail finance, and savings products tailored for both consumers and small businesses.Located in the vibrant city of Manchester, we serve a diverse clientele across the UK and Europe, empowering them with customized financial solutions that support their ambitions.Our approach is innovative and agile, merging the expertise of a specialist lender with the security and service standards that a regulated bank provides. Whether it's through flexible lending options or straightforward savings products, we prioritize our customers' needs above all.In 2025, we launched DF Capital Retail Finance, a subsidiary dedicated to providing specialized hire purchase solutions for retail consumers.Our mission is to consistently deliver the best possible outcomes for our customers, our communities, and one another.

Role Overview PHMG seeks a Client Success Team Leader to guide a client-focused team in Manchester. This role centers on supporting client satisfaction and driving positive results for every account. Main Responsibilities Lead and motivate a team dedicated to client success Develop and implement strategies to strengthen client engagement Monitor team performance and provide feedback Promote a collaborative, supportive work culture Spot opportunities to refine processes and improve service Ensure clients consistently receive attentive, high-quality support Location This position is based in Manchester.

Join our dynamic team at Crossmark, Inc. as a Product Demonstrator! In this engaging role, you will showcase innovative products, connect with customers, and provide insightful information that enhances their buying experience. Your enthusiasm and charisma will be key in capturing the attention of shoppers and driving product sales.

Join our dynamic team as a Product and Event Demonstrator in Manchester! In this engaging role, you will showcase products at various events, highlighting their features and benefits to potential customers. Your enthusiasm and expertise will play a crucial part in driving sales and enhancing customer experience.

Join our dynamic team as a Product and Event Demonstrator where you will have the opportunity to showcase innovative products and engage with customers directly. As a representative of our brand, you will be responsible for conducting live demonstrations and providing exceptional customer service. Your enthusiasm and product knowledge will help drive sales and enhance customer experiences.

Join Crossmark as a Product and Event Demonstrator, where you will play a vital role in showcasing our products at various events. Your engaging personality and knowledge will help attract potential customers and promote our brand effectively.

Join Crossmark Inc. as a Product Demonstration Specialist! In this engaging role, you will showcase our innovative products to potential customers, delivering informative presentations that highlight their unique features and benefits. Your passion for our products will help drive sales and enhance customer satisfaction.

Join our dynamic team at Crossmark as a Product and Event Demonstrator in Manchester! In this exciting role, you will have the opportunity to showcase innovative products at various events, engaging directly with customers to enhance their experience and drive sales.Your enthusiasm and product knowledge will play a key role in helping potential customers understand the value and benefits of our offerings. This is a fantastic chance to work in a lively environment where you can make an impact and grow your skills.

Ultimate Performance is hiring a Part-Time Client Support Executive in Manchester. This position serves as the first point of contact for clients, handling inquiries and resolving issues to maintain a high standard of service. Role overview As a Client Support Executive, the focus is on delivering prompt and helpful assistance to clients. The role involves answering questions, addressing concerns, and ensuring that each client receives attentive support throughout their experience. What you will do Respond to client inquiries and requests Resolve issues efficiently and professionally Maintain clear and proactive communication with clients Requirements Strong communication skills Positive attitude and dedication to service Ability to work well in a busy setting Problem-solving mindset

SMRS is a brand and communications agency headquartered in Manchester, working with clients worldwide. The team partners with individuals and organizations who want to drive meaningful change, with a strong focus on creativity, innovation, and challenging established ways of thinking. Inclusion, sustainability, and social purpose are core values reflected in both the agency’s work and culture. Role overview The Sales and Marketing Executive plays a key part in raising awareness of SMRS’s products and services. Day-to-day, this role manages a pipeline of leads using the company’s CRM, engages prospects through multiple marketing channels, and works closely with colleagues to support campaigns that make a positive difference in the community and beyond. Key responsibilities Assist with the execution of sales and marketing campaigns across email, social media, and digital platforms. Set KPIs and monitor campaign performance. Support daily campaign activities in HubSpot, ensuring database records are accurate and up to date. Maintain the quality and integrity of all communications in line with SMRS brand standards. Requirements Self-motivation and a sense of ownership in work. Curiosity and eagerness to learn and grow. Proactive, adaptable, and collaborative approach. Dedication to delivering quality results and supporting teammates. Location Manchester, England, United Kingdom