Italian-Speaking New Partner Experience Team Lead

Italian-Speaking New Partner Experience Team LeadBecome a part of our mission to revolutionize the shopping and dining experience, where impact, innovation, and growth are the cornerstones of our efforts. The Commercial team is central to Deliveroo’s marketplace, influencing how we collaborate with restaurants, grocers, and expanding verticals globally. From…

Italian-Speaking New Partner Experience AdvisorAt Deliveroo, we are on a mission to revolutionize the way people shop and dine, driven by impact, innovation, and growth. Our Commercial team is pivotal to Deliveroo’s marketplace, influencing how we support restaurants, grocers, and emerging verticals globally. We tackle significant challenges—from forming key partnerships to generating new revenue streams and developing data-driven growth strategies. If you excel in dynamic commercial settings and aspire to shape the future of a global brand, we invite you to join us.We are seeking a dedicated New Partner Experience Advisor to enhance our team in Manchester. In this critical role, you will serve as the essential link for our Italian partners during their initial two months on the platform, equipping them with the tools, confidence, and strategies needed for sustained success.Your ResponsibilitiesAs a member of the New Partner Experience (NPX) team, you will collaborate with Sales and Account Managers to ensure a seamless experience for our newest partners, guiding them through our systems and optimizing their growth from day one.Your daily activities may include:Lead Partner Success: Act as the primary relationship manager for newly onboarded Italian restaurants, ensuring they meet essential operational metrics and KPIs during their crucial first 60 days.Consult on Growth: Educate partners on enhancing their menu visibility and leveraging advertising tools to maintain steady order volume.Liaison & Coordination: Act as the connection between restaurant partners and internal teams, including the photography team, to ensure their digital storefronts are visually appealing.Build Lasting Trust: Conduct high-quality outbound calls to address partner issues swiftly, fostering the engagement and trust essential for a long-term partnership.Operational Excellence: Meet daily targets and uphold quality standards while maintaining detailed administrative records to ensure compliance and task completion.What You Need to SucceedEssential QualificationsLinguistic Proficiency: Native or fluent in both Italian and English (written and spoken).Strong Communication Skills: Exceptional verbal communication abilities, particularly over the phone.

Account Management Team Lead – Italian SpeakingJoin Deliveroo in our mission to revolutionize the way people shop and dine, where impact, innovation, and growth are at the core of everything we do. Our Commercial team is pivotal in shaping Deliveroo’s marketplace, focusing on how we serve restaurants, grocers, and emerging verticals globally. From negotiating significant partnerships to discovering new revenue opportunities and designing data-driven growth strategies, we embrace challenges that propel our business forward. If you excel in dynamic commercial environments and aspire to influence a global brand's future, this is the perfect team for you.We are seeking a Commercial Team Lead (SMB) to join our Manchester office. In this role, you will lead a team of Italian-speaking Account Managers, driving growth for our small and medium-sized restaurant partners in the Italian market.Your ResponsibilitiesAs part of the SMB Account Management team, you will be at the heart of Deliveroo’s marketplace, representing independent restaurants and small chains that add variety to our customers' experiences. Your mission will be to expand this department by nurturing talent and refining our commercial strategies.Team Leadership & CoachingDirectly manage and develop a diverse team of Account Managers, overseeing recruitment, performance management, and reward systems.Provide coaching through regular one-on-ones and development plans, emphasizing commercial best practices such as contract negotiations and growth proposals.Foster a positive team culture and maintain high morale, ensuring a low turnover rate and a high-performance environment.Strategy & ExecutionManage resources and prioritize tasks to ensure the team consistently meets growth and retention targets.Collaborate with Learning & Development to create valuable training resources to enhance the team's commercial impact.Utilize data and performance analytics to adjust targets, measure success, and report progress to the Head of Account Management.Operational ExcellenceAct as a stakeholder for...

Join Our Team as a New Partner Experience Advisor (French Speaking)At Deliveroo, we are committed to revolutionizing the shopping and dining experience. Our dynamic Commercial team plays a pivotal role in shaping our marketplace, driving innovation and growth as we serve restaurants, grocers, and explore new verticals globally. From forging key partnerships to creating data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in fast-paced commercial environments and aspire to influence the future of a global brand, this team is your perfect match.We are on the lookout for a New Partner Experience Advisor to join our centralized hub. In this exciting role, you will represent Deliveroo to our newest French-speaking partners, ensuring that every small and medium-sized business (SMB) has a smooth and successful onboarding experience on our platform.Your ResponsibilitiesAs part of our Restaurant Onboarding team, you will help centralize all restaurant launch activities, creating a European hub that guarantees a consistent and exceptional experience for each partner joining the Deliveroo community.Here’s what your daily tasks may include:Facilitate Partner Onboarding: Serve as the main point of contact for new restaurant partners, guiding them through the setup process and ensuring they are ready to take their first orders.Deliver Outstanding Support: Provide top-notch assistance by addressing partner inquiries and resolving requests efficiently to meet tight deadlines.Collaborate with Internal Teams: Work hand-in-hand with Sales and Account Management teams to ensure a seamless transition for partners from initial sale to their first delivery.Implement Daily Outreach Plans: Maintain high outbound activity levels and organized call strategies to achieve ambitious KPIs while ensuring a positive partner experience.Ensure Data Accuracy: Keep all internal systems updated with precise partner information and progress tracking.Qualifications for SuccessEssential Skills:Language Skills: Native or fluent in both French and English (written and spoken).Communication Proficiency: Strong phone presence with the confidence to make regular outbound calls to restaurant partners.

Join Egis Group as a Finance Business Partnering Lead and play a pivotal role in driving financial strategies and insights across our organization. You will collaborate with various departments to ensure financial health and strategic growth, providing expert analysis and guidance to enhance decision-making.

Join the Kroo TeamAt Kroo, we have an ambitious vision: to become the first bank that is both trusted and cherished by our customers. Our mission is to empower individuals to take charge of their financial futures, achieve their aspirations, and positively impact the planet. Integrity, transparency, and honesty are at the core of our values. We think big, dream even bigger, and are relentless in our pursuit of our goals. We embrace boldness, innovation, and a continuous learning ethos. Most importantly, we believe in this journey together.About Our TeamWe are a diverse, multidisciplinary team of professionals from technology, banking, customer experience, marketing, and legal backgrounds who share a common passion for Kroo’s mission. Our collaborative approach focuses on understanding customer needs and behaviors, allowing us to develop innovative products that can transform lives for the better.Your Responsibilities:Conduct weekly training sessions for a team of graduates in our Manchester office.Assist in the daily operations of Kroo’s 1st Line Financial Crime Detection Team.Serve as a point of escalation, providing best-practice guidance on managing reviews.Investigate transaction monitoring alerts to detect suspicious activities.Support and act as a deputy to the Detection Team Lead to ensure team objectives are met.Perform comprehensive reviews of periodic or enhanced due diligence alerts.Proactively analyze data to identify emerging financial crime trends.Conduct payment reviews efficiently to ensure a positive customer experience while safeguarding both customers and the bank from potential risks.Collaborate with other financial institutions and law enforcement agencies.Coordinate with various business departments.Assist in optimizing and updating existing processes, systems, and procedures.

Join our dedicated team as a Waking Night Care Assistant, where your skills in communication and compassion will make a significant difference in the lives of our clients. This role is perfect for those who are fluent in Punjabi or Urdu, allowing you to connect with individuals from diverse backgrounds. You will provide essential support throughout the night, ensuring the safety and well-being of our clients in a caring environment.

SafetyCulture is seeking a French Speaking Account Executive based in Manchester. This position centers on building relationships with clients in French-speaking markets and supporting their understanding of SafetyCulture’s solutions. Role overview The French Speaking Account Executive will focus on client engagement and growth. Regular conversations with prospective and existing customers in French will form a core part of the day-to-day work. The role involves explaining SafetyCulture’s offerings and ensuring clients see value in the platform. What you will do Engage with clients and prospects in French-speaking regions Communicate the benefits and features of SafetyCulture’s solutions Support customer success and foster strong client relationships Who will thrive in this role Fluency in French Interest in customer success and relationship-building Motivation to contribute to a collaborative team

French Speaking Account Manager - French MarketAt Deliveroo, we are on a mission to revolutionize the way people dine and shop. Our commitment to impact, innovation, and growth drives every aspect of our operations. The Commercial team is at the heart of Deliveroo’s marketplace, shaping our service to restaurants, grocers, and emerging verticals globally. From forging essential partnerships to exploring new revenue opportunities and developing data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand, this team is where you belong.We are seeking an SMB Account Manager for the French Market to join our Manchester office. In this position, you will play a crucial role in empowering our restaurant partners across France, guiding them on marketing strategies, technological advancements, and operational excellence.Key ResponsibilitiesAs part of the SMB (Small Medium Business) team, based in the vibrant city center of Manchester, you will collaborate with local independent restaurants through a desk-based consultancy model, assisting them in navigating the fast-evolving delivery landscape.Your daily activities will include:Portfolio Management: Oversee a diverse portfolio of accounts through a desk-based approach, fostering growth via phone, email, and digital presentations.Relationship Building: Cultivate long-term partnerships with our French clients, ensuring exceptional service and achieving beneficial outcomes for both the restaurants and Deliveroo.Campaign Management: Enhance engagement through national and local marketing initiatives aimed at improving key performance indicators such as order volume and partner retention.Operational Coordination: Serve as the liaison between our restaurant partners and internal teams to ensure tailored solutions that meet partner requirements.Data-Driven Solutions: Leverage insights to identify performance challenges and implement innovative solutions that enhance the delivery experience for our partners.

Account Manager - Dutch Speaking for Belgium MarketBecome part of our vision to revolutionize how people shop and dine, where impact, innovation, and growth are at the forefront of our operations. Our Commercial team is integral to Deliveroo’s marketplace, influencing how we engage with restaurants, grocers, and new sectors worldwide. From negotiating pivotal partnerships to unlocking fresh revenue opportunities and developing data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic commercial settings and aspire to shape the future of a global brand, our team is the perfect fit for you.We are seeking an Account Manager - Dutch Speaking for the Belgium Market to join our Manchester team. In this capacity, you will empower our restaurant partners in Belgium to maximize their potential on our platform, providing insights on various aspects from marketing strategies to operational excellence.Discover more about our Commercial team — understand our motivations, our working style, and what you can anticipate.Key ResponsibilitiesYou will be part of the Small Medium Business (SMB) team, a vibrant group dedicated to supporting the backbone of our marketplace—local independent restaurants—through a desk-based consultancy model to drive their success.Your daily tasks may include:Portfolio Management: Oversee a diverse portfolio of accounts utilizing a desk-based approach, leveraging phone, email, and video calls to facilitate partner growth.Relationship Building: Cultivate and sustain enduring relationships with Belgium's partner network, ensuring high-quality service and fostering positive outcomes for both our partners and Deliveroo.Campaign Implementation: Enhance engagement with national and local marketing initiatives, boosting key metrics such as restaurant retention and order volume.Cross-Department Collaboration: Serve as the liaison between your restaurant partners and internal Deliveroo teams to ensure our technology and solutions align with specific partner requirements.Performance Enhancement: Analyze data to pinpoint obstacles to success and offer innovative solutions that assist partners in delivering an exceptional delivery experience.Qualifications for SuccessThe ideal candidate will possess substantial expertise in several of the following areas and a desire to develop in others:Strong communication skills in Dutch and English.Experience in account management or client services.Ability to analyze data and derive actionable insights.Proficiency in leveraging technology to drive partner success.Passion for the food and beverage industry.

Join our dynamic team at Hollister as a Key Lead in the Mall of New Hampshire. In this role, you will be instrumental in driving sales, creating an engaging environment, and leading a team to deliver outstanding customer service. Your leadership will be vital in ensuring that our store meets its goals while maintaining the Hollister brand image. This is a fantastic opportunity for an individual who is passionate about retail and possesses strong leadership skills.

Role Overview Deliveroo is hiring a Retentions Account Manager to support Small and Medium Businesses (SMB) in Belgium. This position is based in the Manchester main office. The focus is on building strong client relationships and helping SMB clients get the most value from Deliveroo’s platform. What You Will Do Engage with French-speaking SMB clients in Belgium, offering guidance and support tailored to their needs Work to keep clients satisfied and loyal by addressing concerns and providing practical solutions Proactively resolve issues and help clients overcome challenges Strengthen relationships to support client retention and contribute to the growth of the SMB segment What You Bring Fluency in French, with strong communication skills for working with French-speaking clients Experience in account management or customer relations Ability to understand client needs and deliver effective solutions

The Manchester Evening News is looking for a News Content Editor to help guide daily news coverage. This position involves reviewing and refining news stories to meet editorial standards for accuracy, clarity, and relevance. The editor will work closely with reporters and other team members to ensure published content is both engaging and trustworthy. Role overview This role focuses on shaping the news published by the Manchester Evening News. The editor will assess story angles, check facts, and make sure articles are clear and compelling. Attention to detail and strong editorial judgment are essential. What you will do Edit and review news content for accuracy and tone Work with journalists to improve story quality Ensure all published work meets audience expectations for relevance and engagement Requirements Keen eye for detail Strong editorial judgment Genuine interest in news and current events

Join Valtech as a Client Partner in the Public Sector, where you will be instrumental in driving strategic initiatives and fostering strong relationships with key stakeholders. Your expertise will guide public sector clients in navigating digital transformations and achieving their organizational goals.

As a Senior People Business Partner at frpadvisory, you will play a crucial role in aligning our people strategies with business objectives. You will be responsible for fostering a culture of engagement, performance, and continuous improvement across the organization.Your expertise will be essential in driving talent management initiatives, employee relations, and organizational development. You will work closely with senior leadership to develop and implement effective HR policies and practices that promote a high-performance culture.

SafetyCulture is looking for a Senior Account Executive fluent in French to join the Manchester office. This position focuses on building and maintaining strong relationships with clients while supporting the company’s mission to improve workplace safety and efficiency. Role overview The Senior Account Executive manages and nurtures client accounts. The role involves driving sales initiatives and working closely with teams across the business to deliver a high level of customer satisfaction. What you will do Develop and manage relationships with French-speaking clients Lead sales efforts to grow client accounts Collaborate with cross-functional teams to meet client needs Requirements Fluency in French Experience in account management or sales Strong communication and relationship-building skills Based in or able to work from Manchester

Xero seeks a Customer Experience Specialist - Accounting for its Manchester office at Landmark, St Peter's Square. This position focuses on supporting small business owners, accountants, and bookkeepers as they navigate Xero’s accounting platform. Specialists serve as brand ambassadors, helping customers understand product features and resolving their questions across several communication channels. Building trust sits at the heart of this role. Specialists deliver clear, actionable solutions to a wide range of queries, making accounting tools more accessible for users at all experience levels. The work directly supports the small business community by ensuring everyone can get value from Xero, regardless of the complexity of their needs. Team culture The Customer Experience team values collaboration and ongoing learning. Team members share knowledge and support each other, aiming for strong outcomes in customer activation and retention. Adapting to new strategies and technologies is part of the team’s everyday work. Main responsibilities Assist customers with both reactive support and proactive outreach, helping them use Xero’s products more effectively. Use new technologies, including Generative AI, to improve the customer experience. Document interactions and manage cases with tools such as Salesforce to ensure smooth service delivery. Apply accounting knowledge to address questions from users with different backgrounds and experience levels. Work schedule options This role requires committing to one of the following schedules: Monday to Friday, 11:30 AM - 8 PM Tuesday to Saturday, 11:30 AM - 8 PM Sunday to Thursday, 11:30 AM - 8 PM Anticipated start date: June 22, 2026.

Join Deliveroo as a Sales Development Representative specializing in Flemish/Dutch communication, where you’ll be an integral part of our dynamic inbound and outbound sales team targeting the Belgian market.In this role, you will collaborate with the SMB team to champion and sell our B2B offerings while driving new business opportunities on the Deliveroo platform.This position offers a hybrid work model, requiring 3 days in our vibrant Manchester office and 2 days remote, following an initial probation period of 5 days per week in the office.The starting salary for this role is £26,600, alongside a performance-based monthly commission structure.Your Responsibilities:Manage both inbound and outbound sales inquiries effectively.Oversee and optimize your sales pipeline.Generate new business leads through phone, email, and social media outreach.Craft and maintain daily operational plans for productivity.Manage a diverse portfolio of partners.Achieve monthly sales targets and key performance indicators (KPIs).What We Offer:We provide a competitive compensation package with attractive monthly bonus opportunities, and a supportive, diverse work environment with team members from across the globe. You will have the chance to collaborate with various teams and managers within the SMB hub. Our commitment to employee welfare includes numerous perks such as: access to health and dental insurance through salary deductions, Gympass membership, free access to the Headspace app, annual options to purchase additional leave days, a cycle-to-work scheme, tax-free childcare, management training programs for career growth, complimentary breakfast daily, and free lunch every other Friday.

Role Overview Frasers Group is hiring a Sales Host in Manchester. This role centers on creating a welcoming atmosphere for shoppers and supporting their experience from start to finish. Sales Hosts interact with customers, answer questions, and help them find what they need across our product selection. What You Will Do Greet and engage with customers on the shop floor Assist shoppers throughout their visit Promote products and highlight current offers Support a smooth and enjoyable shopping experience What We Look For Enthusiasm for sales and customer service Strong communication skills Friendly, approachable manner Willingness to help and guide customers

Greene King is looking for a Finance Business Partner - Commercial to join the team in Manchester. This hybrid role blends office and remote work, supporting commercial teams with financial expertise. What you will do Collaborate with commercial and cross-functional colleagues to provide financial insights and practical recommendations Oversee budgeting and forecasting, ensuring accuracy and clarity in financial planning Deliver clear financial analysis to guide business planning and support informed decision-making Work arrangement This position is based in Manchester and follows a hybrid schedule, combining time in the office with remote work.