KYC Onboarding Specialist at Kroo | Manchester

About Kroo Kroo aims to build the world’s leading social bank. The team believes banking can be a force for good, improving lives and supporting positive change for the planet. Every day, colleagues from technology, customer experience, marketing, legal, and banking backgrounds work together to make this vision real. Role Overview: KYC Onboarding Specialist …

Location: Manchester | Hybrid (2 days in office)~15 Apprenticeship Opportunities AvailableLaunch Your Career in Financial Crime DetectionAt Kroo, we prioritize financial crime prevention as a fundamental aspect of safeguarding our customers and maintaining the integrity of our banking operations.This apprenticeship serves as a structured entry point into financial crime operations, offering practical experience in transaction monitoring, alert investigations, and risk assessments within a regulated banking environment.You’ll acquire essential skills for identifying fraud, money laundering, and other financial crime typologies, complemented by formal training and ongoing mentorship.Your RoleAs an Apprentice Financial Crime Analyst (Detection), you will play a key role in monitoring and investigating customer activities to uncover potential financial crime risks.In the Financial Crime Operations team, your responsibilities will include:Monitoring customer transactions with detection systems to identify unusual patterns and behaviors.Investigating transaction monitoring alerts, evaluating risks, and deciding on appropriate actions.Applying financial crime typologies across fraud, AML/CTF, sanctions, and suspicious activities.Conducting enhanced due diligence reviews as necessary.Utilizing internal and external intelligence tools to develop a risk-based understanding of customer activities.Creating clear, structured case notes and investigation summaries for audit and regulatory compliance.Assisting with escalation decisions, including referrals to senior analysts or SAR evaluations.Collaborating with customer operations and other teams to manage risks and resolve cases effectively.Contributing to the continuous improvement of detection processes and controls.You will work within defined risk frameworks while gradually enhancing your judgment and decision-making skills over time.Training and DevelopmentStructured training will be provided before and during your apprenticeship, covering:Core financial crime knowledge (AML, fraud, sanctions, ABC).Operation of transaction monitoring systems.Investigation techniques and case handling methodologies.Regulatory expectations within the UK banking sector.Hands-on shadowing and coaching from seasoned analysts.This training is designed to equip you with foundational knowledge, progressing to the ability to manage lower-risk cases independently.

Join Our Vision at KrooAt Kroo, we aspire to revolutionize banking by being the first bank that our customers not only trust but also love. Our mission is to empower individuals to take charge of their financial destinies while fostering a positive impact on the environment.Integrity, transparency, and honesty are at the core of our values. We encourage bold thinking and continuous learning, striving together towards our ambitious goals. We are committed to breaking new ground in the financial sector.As a Customer Support Specialist, you will be the primary point of contact for our valued customers, addressing their queries and troubleshooting issues effectively. Your role is crucial as you represent the digital face of Kroo!We understand that our team and culture are what set us apart, which is why we are dedicated to fostering personal and professional growth. You will collaborate with cross-functional teams, including our product and development units, to enhance the customer experience daily and contribute to our collective journey.Key Responsibilities:Deliver exceptional customer service through live chat, emails, phone calls, and social media platforms.Act as the first line of support for customer complaints, ensuring fair treatment and resolution.Demonstrate initiative and ownership in problem-solving for customer issues.Identify and analyze customer frustrations to help improve our processes, tools, and products.Recognize vulnerable customers and provide the necessary support.Collaborate with our financial crime team to identify and investigate trends.Prioritize customer feedback and feature requests, escalating them to the product team.Assist fellow Operations team members and mentor new hires.Ideal Candidate:Previous experience in frontline or back-office banking.Background in customer service within the financial services sector.A keen interest in how technology can enhance customer experiences.A passion for working in a dynamic startup environment.Strong customer-centric mindset.Exceptional organizational skills.Outstanding written and verbal communication abilities.High level of empathy with a knack for connecting with others.Benefits:What We Offer:We provide a competitive benefits package designed to support your well-being and career development.

About KrooKroo is on a transformative mission to become the first bank that customers not only trust but truly love. We empower individuals to take charge of their financial futures while ensuring a positive impact on our planet. Integrity, transparency, and honesty are at the core of our values. We are driven by big ambitions and a relentless pursuit of innovation, with a commitment to continuous learning and collaboration.Join Our Detection TeamOur Detection Team comprises diverse professionals from technology, banking, customer experience, marketing, and legal fields, all passionate about our mission. We are committed to understanding customer needs and behaviors to create innovative solutions that make a lasting difference.Your Role:As a Financial Crime Analyst, you will play a crucial role in the Financial Crime Detection Team. Your expertise will help us identify, investigate, and mitigate financial crime risks, ensuring the safety of our bank and customers. Your responsibilities will include:Daily Operations Support: Play an essential role in our daily operations, ensuring tasks are managed efficiently.Investigate Suspicious Transactions: Analyze transaction monitoring alerts to uncover and investigate potential suspicious activities.Conduct Thorough Reviews: Execute detailed checks on periodic and enhanced due diligence alerts for compliance and accuracy.Identify Emerging Trends: Utilize data analysis to spot new financial crime trends and patterns.Manage Payment Reviews: Conduct payment reviews while balancing risk management with customer experience.Collaborate with External Partners: Work alongside other financial institutions and law enforcement to combat and prevent financial crime.Cross-Department Engagement: Collaborate with various teams to support comprehensive financial crime prevention strategies.Process Improvement: Contribute to refining and updating processes, systems, and procedures to enhance effectiveness.This position is designed for individuals who are passionate about financial crime detection and wish to grow their skills in a supportive and dynamic environment.

Location: Manchester (Hybrid, up to 2 days working from home) About Street Group Street Group is one of the UK's fastest-growing PropTech companies, focused on improving the property industry for everyone involved in buying, selling, renting, and letting. Through technology, the team supports UK Estate Agencies and aims to raise the standard of property experiences across the country. Role Overview The Graduate Onboarding Specialist guides new clients as they start using Spectre, Street Group’s award-winning instruction generation tool. This role acts as the main point of contact for customers during onboarding, helping them feel confident and enthusiastic about the product. What You Will Do Support new clients through each step of their onboarding journey with Spectre Answer questions and provide clear guidance to ensure a smooth transition Help customers become comfortable and confident in using Street Group’s technology Who Will Succeed Here People who enjoy working independently and taking ownership of their work Those with a natural curiosity and eagerness to learn Individuals who want to make a meaningful difference in a growing company

Role overview The KYC Analyst at g-mass in Manchester plays a key part in safeguarding the company against financial crime. This position centers on performing thorough Know Your Customer (KYC) reviews to ensure all customer information meets strict regulatory standards and supports ongoing compliance efforts. What you will do Carry out detailed KYC reviews for both new and existing customers Check that customer data complies with current regulatory requirements Support the company’s compliance obligations while maintaining strong customer service standards

Restaurant Onboarding SpecialistBecome a pivotal part of our mission to revolutionize the way people shop and dine, where innovation, impact, and growth are the driving forces behind everything we do. Our Commercial team is at the heart of Deliveroo’s marketplace—shaping our service to restaurants, grocers, and emerging verticals globally. From forging key partnerships to exploring new revenue avenues and developing data-driven growth strategies, we tackle ambitious challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the right team for you.We are seeking a Restaurant Onboarding Specialist to join our Manchester office. In this role, you will be an essential liaison for our newly onboarded partners during their initial two months on the platform, ensuring they are equipped with the necessary tools, confidence, and strategies to achieve long-term success.Your ResponsibilitiesAs part of the New Partner Experience (NPX) team, you will collaborate cross-functionally with Sales and Account Managers to facilitate a seamless experience for our partners, guiding them through our systems and optimizing their growth from day one.Here’s what a typical day might encompass:Lead Partner Relationships: Serve as the primary point of contact for newly partnered restaurants, ensuring their success and high engagement with the platform.Consult on Growth: Educate partners on enhancing their menu visibility and leveraging advertising tools to maintain consistent order flow.Liaison & Coordination: Act as the conduit between restaurant partners and internal teams, such as the photography team, to guarantee their digital storefront is presented to the highest standard.Build Lasting Trust: Conduct high-quality outbound calls to address partner queries promptly, fostering the trust needed for a successful long-term partnership.Operational Excellence: Manage administrative tasks for each restaurant with accuracy, ensuring they are comfortable with our processes and systems.Qualifications for SuccessEssentialStrong Communication Skills: Exceptional phone demeanor with the poise to lead frequent outbound calls and the empathy to understand partner needs.Target-Oriented Mindset: Demonstrated ability to pursue and achieve challenging targets.

Join the Kroo TeamAt Kroo, we have an ambitious vision: to become the first bank that is both trusted and cherished by our customers. Our mission is to empower individuals to take charge of their financial futures, achieve their aspirations, and positively impact the planet. Integrity, transparency, and honesty are at the core of our values. We think big, dream even bigger, and are relentless in our pursuit of our goals. We embrace boldness, innovation, and a continuous learning ethos. Most importantly, we believe in this journey together.About Our TeamWe are a diverse, multidisciplinary team of professionals from technology, banking, customer experience, marketing, and legal backgrounds who share a common passion for Kroo’s mission. Our collaborative approach focuses on understanding customer needs and behaviors, allowing us to develop innovative products that can transform lives for the better.Your Responsibilities:Conduct weekly training sessions for a team of graduates in our Manchester office.Assist in the daily operations of Kroo’s 1st Line Financial Crime Detection Team.Serve as a point of escalation, providing best-practice guidance on managing reviews.Investigate transaction monitoring alerts to detect suspicious activities.Support and act as a deputy to the Detection Team Lead to ensure team objectives are met.Perform comprehensive reviews of periodic or enhanced due diligence alerts.Proactively analyze data to identify emerging financial crime trends.Conduct payment reviews efficiently to ensure a positive customer experience while safeguarding both customers and the bank from potential risks.Collaborate with other financial institutions and law enforcement agencies.Coordinate with various business departments.Assist in optimizing and updating existing processes, systems, and procedures.

About UsAt Vix Technology, we are revolutionizing urban mobility, shaping smarter, fairer, and more sustainable public transport systems across the globe. Our technology connects millions, enhancing their daily travel experience from London to Sydney and beyond.We are currently seeking a motivated and inquisitive Global Tax Specialist eager to advance within a truly international organization.The RoleThis position offers a unique chance to take on significant responsibilities within a dynamic, global framework. You will be instrumental in ensuring Vix's tax compliance worldwide while gaining insights into the strategic aspects of taxation within a tech-driven multinational group.Key Responsibilities:Oversee and coordinate global tax compliance across various jurisdictions.Assist in transfer pricing and intercompany documentation adhering to OECD guidelines.Collaborate with external advisors and internal teams to ensure timely and accurate filings.Monitor changes in international tax regulations and evaluate their impact on the business.Facilitate the implementation of efficient tax operations and support market entries.Engage in projects that extend beyond mere compliance.Why Join Vix?Become part of a collaborative global finance team where your ideas are valued, and your professional development is prioritized. Expect exposure to international markets, complex challenges, and a nurturing environment that propels your career forward.

Join Zenoti, a leading provider of an all-in-one cloud-based software solution tailored for the beauty and wellness industry. Our platform empowers businesses by enabling them to efficiently manage online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs, and more—streamlining operations while enhancing customer retention and profitability.With a strong presence in over 50 countries, Zenoti serves more than 30,000 salons, spas, medspas, and fitness studios. Our impressive client list includes renowned brands such as European Wax Center, Hand & Stone, Massage Heights, and TONI&GUY.Zenoti has achieved remarkable milestones, including reaching a unicorn valuation of over $1 billion, garnering recognition as a Next Tech Titan by GeekWire, and securing an $80 million investment from TPG. We are also honored to be recognized as a Great Place to Work Certified™ for 2021-2022, reflecting our commitment to fostering a supportive and empowering workplace culture. Discover more about us at zenoti.com.We are seeking a dynamic bilingual French–English EU Onboarding Specialist with a background in sales engineering, solutions consulting, or enterprise implementation to help drive our growth in European markets.This role is instrumental within our Implementation team, bridging the gap between pre-sales discussions and seamless onboarding experiences. You will take ownership of delivering tailored solutions while ensuring clients feel confident in their investment in Zenoti.Your responsibilities will include guiding clients through the stages of onboarding, from finalizing deals to going live, and facilitating a smooth transition to support, all while ensuring commercial confidence and operational success.

Role overview Customer Experience Specialists at Xero serve as the face of the brand, supporting users with a variety of accounting and bookkeeping questions. This position involves assisting both new and experienced customers, always aiming to provide quick and thoughtful service. Each interaction, whether by phone, email, or chat, relies on empathy and attentive listening, shaping the overall customer experience. Specialists handle customer cases from the first contact through to resolution, ensuring all details are carefully documented in the case management system (such as Salesforce). When an issue needs additional attention, cases are escalated, and customers are kept updated throughout the process. Success in this role is measured by meeting quality and productivity targets while maintaining a consistently high standard of support. Team collaboration The Customer Experience team works together to help Xero users worldwide, including small business owners, bookkeepers, and accountants. The team provides both proactive and reactive support, aiming to demonstrate the value Xero offers to its customers. Support is delivered across multiple channels and time zones. Key responsibilities Delivering support by phone, email, and chat Proactively engaging with customers to help them get the most from Xero Making outbound calls to resolve questions and provide assistance Staying current with Xero product updates and training, and accurately documenting case details Work schedule Openings are available for the following shifts: Monday to Friday, 11:30 AM – 8:00 PM Tuesday to Saturday, 11:30 AM – 8:00 PM Sunday to Thursday, 11:30 AM – 8:00 PM The anticipated start date is June 22, 2026. Location Manchester, UK (Landmark, St Peter's Square, 1 Oxford St)

Role Overview Cubitts is hiring a Store Manager for its Manchester location. This role leads day-to-day store operations and ensures customers receive excellent service. The Store Manager plays a key part in meeting sales goals and maintaining the standards that define the Cubitts brand. What You Will Do Oversee all aspects of store operations in Manchester Guide and motivate the team to achieve and surpass sales targets Maintain high standards of customer service Uphold and represent Cubitts brand values in every interaction

We are currently seeking a talented and motivated 2nd Line Support/System Administrator to join our dynamic IT team at a nationally recognized company located in the vibrant heart of Manchester.This role presents a unique opportunity to enhance your skills while working with cutting-edge technologies in a collaborative environment.Your Responsibilities:Manage and optimize the company's IT support systems.Effectively diagnose and resolve IT support issues while adhering to established service level agreements (SLAs).Participate in various project initiatives to improve IT services.Collaborate with suppliers and key stakeholders to implement IT projects that align with company objectives.Who We Are Looking For:A candidate with a degree in Computer Science or a relevant IT qualification (such as Microsoft Fundamentals/Associate).At least 2 years of experience in an IT service desk or a similar role.Proficient in supporting end-user hardware and software.Experience with MS Server, networking, and system administration.Familiarity with Windows Server, Active Directory, Office 365, Exchange, and Windows 10.A valid Driving Licence is preferred.In this position, you will closely collaborate with the IT Director, providing you with exceptional opportunities for professional growth and development while enjoying the autonomy to thrive in your role.We encourage you to apply today!

Role Overview & ImpactAs a Customer Experience Specialist at Xero, you will serve as a vital brand ambassador, offering exceptional support and insights to small business owners, bookkeepers, and accountants. Your goal is to establish yourself as a trusted advisor, assisting our customers in maximizing the value of Xero’s features through proactive engagement and adept problem-solving across diverse communication channels.You will significantly contribute to fostering a robust economy by equipping our community with essential tools for success. In this dynamic setting, your resilience and empathy will guarantee that each customer enjoys a premier experience, transforming intricate inquiries into straightforward, effective resolutions.Team Collaboration & ConnectivityJoin our collaborative Customer Experience team, dedicated to delivering high-quality support and fostering positive customer outcomes such as activation and retention. Our team embodies a growth mindset, continuously learning and enhancing our skills to stay ahead of our evolving strategy and technology.Key ResponsibilitiesAssist customers through a combination of reactive support and proactive outreach to enhance product usage.Adopt innovative tools and technologies, including Generative AI, to elevate customer experience delivery.Utilize case management systems like Salesforce to meticulously document interactions and ensure seamless service.Leverage accounting principles to address queries from both novice and experienced users.

Location: Manchester, United KingdomType: Full-timeSalary: £34,000- £44,000 OTEDriving license required.About Us:At ZenEducate, we are transforming the landscape of education. With schools investing over £2 billion annually on agency staff—of which £600 million is funneled directly into recruitment agencies—we have created a revolutionary alternative. Our innovative online platform provides schools with immediate access to a plethora of thoroughly vetted teachers and support staff. Since our inception in 2017, we have successfully saved schools more than £30 million, funds that are redirected back into educational budgets to enhance teacher salaries.Recently, we celebrated the successful closure of our Series B funding round, securing $37 million—the largest investment in European EdTech this year. This is a remarkable opportunity for you to make an impactful difference and join a rapidly expanding startup that is making waves in both the UK and US markets!Our expansion efforts are ongoing, as we reach out to numerous schools to offer our invaluable support! With offices located in Birmingham, Bristol, Truro, London, Cardiff, Nottingham, and Liverpool, we welcome applicants interested in opportunities in any of these vibrant cities.The Opportunity:Join a tech startup experiencing hypergrowth! We are deeply committed to professional development, and we will strive to maximize your personal and career growth.We are in search of enthusiastic, mission-centric individuals who resonate with our values and are passionate about what we do. We encourage you to apply, even if your experience does not perfectly align with the job description.Your Responsibilities:- Foster and maintain relationships with key customers, focusing on retention, expansion, and new business acquisition.- Guide school leaders through efficient recruitment processes utilizing a consultative approach.- Engage with schools to build a robust pipeline.- Collaborate effectively with the sales, operations, and technology teams to enhance service delivery and efficiency.- Embrace the startup culture where adaptability is key; expect varied challenges and a hands-on approach is essential.What We Are Looking For:- A vibrant individual with a thirst for knowledge and growth; we will equip you with all the training and resources necessary for your success!- A motivated team player who thrives in a collaborative environment.- A proven history of achieving sales targets.- Proficiency in developing outbound pipelines and adept at overcoming objections.- A growth mindset dedicated to enhancing your professional skill set.- A genuine passion for organizations that create a positive social impact, particularly in the education sector.What’s in It for You?- Engage in meaningful work that you will be proud to discuss with others...

Join Us at Zopa A New Era in Banking. Founded in 2005, Zopa pioneered the peer-to-peer lending model and has since evolved into a cutting-edge banking institution with the launch of Zopa Bank in 2020. We prioritize our customers' feedback, transforming the finance experience by doing the exact opposite of what they dislike. Our mission is clear: to revolutionize banking by placing people at the heart of our operations. We invite you to explore our exceptional services at Zopa.com!Our achievements are a testament to our dedicated team, which has earned us accolades not only in industry awards but also recognition as one of the UK's Most Loved Workplaces.If you're someone who embraces unique challenges, dares to think outside the box, and aspires to make a significant impact, Zopa is the place for you. Join us and make a difference! Catch a glimpse of our culture on Instagram @zopalife.Your Engineering RoleAt Zopa, our Software Engineers are not just coders; they are innovators tackling real financial challenges faced by millions. You will be engaged in developing distributed systems that process thousands of transactions daily, creating resilient services that manage financial assets, and designing user experiences that simplify traditionally complex financial products.

Role: AdministratorSalary: £16,500 per annumCompany Overview:Our client, located in the vibrant center of Manchester, is experiencing growth and is eager to welcome a talented Administrator to their team. This role is situated at the company’s Head Office, offering a dynamic work environment.This role presents an exciting opportunity for the right candidate to engage in career development and growth within a supportive organization.As an Administrator, you will thrive in a bustling office setting, where variety is the order of the day.Key Responsibilities:Provide comprehensive administrative support across the E-Learning Provision.Ensure accurate completion of learner records.Maintain effective data storage and security.Support E-Learning Skills Coaches and learners.Communicate with external partners and awarding bodies regarding learner registration and certification.Adhere to the Company policy on equality of opportunity.Implement quality control measures and foster continuous improvement in all aspects of work.Take responsibility for safeguarding and protecting the welfare of children and vulnerable adults.Comply with and promote Company Health and Safety policies and procedures.Commit to professional self-development through participation in ongoing training.Required Skills:Exceptional accuracy and attention to detail are crucial.Strong verbal and written communication skills.Able to thrive in a fast-paced environment with evolving priorities.Ability to build positive working relationships across all levels.Exhibit a professional and approachable demeanor.Proficient in English, Mathematics, and ICT skills.Benefits:Generous holiday allowance of 23 working days, in addition to bank holidays.Opportunities for career development and advancement within the Company.Company pension scheme.Working hours: 37.5 hours per week.If you are interested in this role, apply now for an immediate interview.

Join Zeneducate as a Regional Manager in Manchester, where you will lead strategic initiatives and drive educational excellence across the region. In this pivotal role, you will oversee operations, manage a team of dedicated professionals, and work closely with local educational institutions to enhance learning outcomes.Your expertise in educational management and your passion for fostering a collaborative environment will be crucial in achieving our mission of providing top-quality educational support. If you are looking for an opportunity to make a significant impact in the educational sector, we want to hear from you!

Are you seeking an exciting opportunity as a Spanish interpreter in Manchester? Join our team and enjoy flexible working hours along with competitive remuneration! Language Empire is urgently looking for freelance Spanish interpreters in Manchester to serve various sectors including the NHS, Local Authorities, Police, Probation Services, and other public and private organizations. Founded in 2001, Language Empire has been at the forefront of providing professional interpreting and translation services throughout the UK for over 20 years, catering to a diverse range of languages and dialects. If you're proficient in one or more foreign languages and wish to play a vital role in sectors such as politics, business, healthcare, and public service, this could be the perfect opportunity for you! We are currently in search of: Face-to-Face Interpreters Telephone Interpreters Video Interpreters Translators Please note: This position is self-employed. The Role: As an interpreter, your responsibilities will include listening to and accurately conveying content from the source language into the target language. You will: Provide interpretation services for individuals accessing legal, health, and local government services Ensure understanding by checking comprehension after each sentence with non-English speakers Engage in conference, consecutive, and public service interpreting Handle highly confidential information Act as a liaison between service users and providers

Role overview Domino's Pizza is looking for an Assistant Manager to join the Manchester team. This position plays a key part in supporting daily store operations, maintaining food quality and safety, and ensuring customers receive attentive service every shift. Main responsibilities Supervise team members throughout each shift Oversee food preparation and help enforce safety standards Promote a positive experience for customers Work to keep store operations running smoothly and efficiently Working at Domino's This role provides a path to develop management skills within the food service industry. Teamwork, reliability, and a focus on quality are valued at Domino's.