About the job
Restaurant Launch Assistant (Flemish/Dutch Speaking)
Be part of our transformative journey as we reshape the way people shop and dine, driven by innovation, impact, and growth. Our Commercial team is at the heart of Deliveroo’s marketplace, redefining our approach to serving restaurants, grocers, and emerging sectors across the globe. From negotiating pivotal partnerships to discovering new revenue avenues and formulating data-driven growth strategies, we embrace substantial challenges that propel our business forward. If you excel in fast-paced commercial environments and wish to play a role in shaping the future of a global brand, this is your opportunity.
We are seeking a Restaurant Launch Assistant to join our European SMB hub. In this position, you will represent Deliveroo to our newest partners in the Belgium and Netherlands markets, ensuring a smooth transition for each restaurant onto our platform.
Key Responsibilities
As a member of the Restaurant Launch team, you will be part of a vibrant hub focused on streamlining our launch and sales development activities, guaranteeing a consistent, world-class experience for our European Small and Medium Business (SMB) partners.
Your daily tasks may include:
- Facilitate Partner Onboarding: Serve as the primary point of contact for new restaurants, assisting them in their setup to ensure they are fully prepared to start receiving orders.
- Provide Exceptional Service: Utilize your communication and problem-solving abilities to address partner inquiries and deliver outstanding support throughout the onboarding process.
- Manage Communications: Handle a high volume of calls, maintaining a strong presence while guiding partners through the technical and operational steps of joining Deliveroo.
- Collaborate for Success: Work collaboratively with Sales and Account Management teams to guarantee a seamless transition for every new partner.
- Achieve Ambitious KPIs: Develop and uphold daily call plans to meet challenging targets, ensuring that no partner is overlooked.
Qualifications for Success
Essential Qualifications
- Language Skills: Fluent in Flemish/Dutch and English (both written and verbal).
- Confidence in Communication: Strong phone presence and the ability to make regular outbound calls to restaurant owners and managers.
- Problem-Solving Ability: Demonstrated aptitude for addressing challenges that arise in the onboarding process.
