Sales Host - Engaging Customer Experience

Role Overview Frasers Group is hiring a Sales Host in Manchester. This role centers on creating a welcoming atmosphere for shoppers and supporting their experience from start to finish. Sales Hosts interact with customers, answer questions, and help them find what they need across our product selection. What You Will Do Greet and engage with customers on the…

Role Overview Frasers Group is hiring a Sales Host in Manchester. This position centers on direct interaction with customers, creating a positive shopping experience, and supporting their purchasing decisions. As the first point of contact in-store, the Sales Host represents the brand and helps maintain a welcoming atmosphere. What You Will Do Greet customers as they enter the store Demonstrate products and answer questions Guide customers through the sales process Deliver attentive and friendly service throughout each interaction

Join us at Grosvenor Casino in Manchester as an Electronic Gaming Host, where you will be the welcoming face of our establishment. Your primary role will be to greet and cater to our electronic gaming customers, ensuring they feel appreciated and valued. With your enthusiasm for customer engagement, you will help create an unforgettable and entertaining atmosphere.As a dedicated host, you will strive to enhance the gaming experience for our guests, going above and beyond to make their visit memorable. Your responsibilities will include:Building relationships with regular customers to understand their playing styles and preferences, allowing you to personalize their gaming experience.Embodying our core values of Service, Teamwork, Ambition, Responsibility, and Solutions.Collaborating with colleagues to deliver efficient and dynamic service throughout the casino, including leisure, food, and beverage areas.Keeping customers updated on the latest in electronic gaming and promoting our online offerings, encouraging them to become members of Grosvenor online.Proactively adhering to all regulations, especially in relation to alcohol licensing and food safety, while promoting and championing safer gambling practices.

Xero seeks a Customer Experience Specialist - Accounting for its Manchester office at Landmark, St Peter's Square. This position focuses on supporting small business owners, accountants, and bookkeepers as they navigate Xero’s accounting platform. Specialists serve as brand ambassadors, helping customers understand product features and resolving their questions across several communication channels. Building trust sits at the heart of this role. Specialists deliver clear, actionable solutions to a wide range of queries, making accounting tools more accessible for users at all experience levels. The work directly supports the small business community by ensuring everyone can get value from Xero, regardless of the complexity of their needs. Team culture The Customer Experience team values collaboration and ongoing learning. Team members share knowledge and support each other, aiming for strong outcomes in customer activation and retention. Adapting to new strategies and technologies is part of the team’s everyday work. Main responsibilities Assist customers with both reactive support and proactive outreach, helping them use Xero’s products more effectively. Use new technologies, including Generative AI, to improve the customer experience. Document interactions and manage cases with tools such as Salesforce to ensure smooth service delivery. Apply accounting knowledge to address questions from users with different backgrounds and experience levels. Work schedule options This role requires committing to one of the following schedules: Monday to Friday, 11:30 AM - 8 PM Tuesday to Saturday, 11:30 AM - 8 PM Sunday to Thursday, 11:30 AM - 8 PM Anticipated start date: June 22, 2026.

Role overview Customer Experience Specialists at Xero serve as the face of the brand, supporting users with a variety of accounting and bookkeeping questions. This position involves assisting both new and experienced customers, always aiming to provide quick and thoughtful service. Each interaction, whether by phone, email, or chat, relies on empathy and attentive listening, shaping the overall customer experience. Specialists handle customer cases from the first contact through to resolution, ensuring all details are carefully documented in the case management system (such as Salesforce). When an issue needs additional attention, cases are escalated, and customers are kept updated throughout the process. Success in this role is measured by meeting quality and productivity targets while maintaining a consistently high standard of support. Team collaboration The Customer Experience team works together to help Xero users worldwide, including small business owners, bookkeepers, and accountants. The team provides both proactive and reactive support, aiming to demonstrate the value Xero offers to its customers. Support is delivered across multiple channels and time zones. Key responsibilities Delivering support by phone, email, and chat Proactively engaging with customers to help them get the most from Xero Making outbound calls to resolve questions and provide assistance Staying current with Xero product updates and training, and accurately documenting case details Work schedule Openings are available for the following shifts: Monday to Friday, 11:30 AM – 8:00 PM Tuesday to Saturday, 11:30 AM – 8:00 PM Sunday to Thursday, 11:30 AM – 8:00 PM The anticipated start date is June 22, 2026. Location Manchester, UK (Landmark, St Peter's Square, 1 Oxford St)

Role Overview & ImpactAs a Customer Experience Specialist at Xero, you will serve as a vital brand ambassador, offering exceptional support and insights to small business owners, bookkeepers, and accountants. Your goal is to establish yourself as a trusted advisor, assisting our customers in maximizing the value of Xero’s features through proactive engagement and adept problem-solving across diverse communication channels.You will significantly contribute to fostering a robust economy by equipping our community with essential tools for success. In this dynamic setting, your resilience and empathy will guarantee that each customer enjoys a premier experience, transforming intricate inquiries into straightforward, effective resolutions.Team Collaboration & ConnectivityJoin our collaborative Customer Experience team, dedicated to delivering high-quality support and fostering positive customer outcomes such as activation and retention. Our team embodies a growth mindset, continuously learning and enhancing our skills to stay ahead of our evolving strategy and technology.Key ResponsibilitiesAssist customers through a combination of reactive support and proactive outreach to enhance product usage.Adopt innovative tools and technologies, including Generative AI, to elevate customer experience delivery.Utilize case management systems like Salesforce to meticulously document interactions and ensure seamless service.Leverage accounting principles to address queries from both novice and experienced users.

Exciting Career Opportunity Awaits You!Join the team at one of Manchester's most renowned dining establishments. Rosso Restaurant & Bar is expanding its Front of House Reception Team, and we invite enthusiastic individuals to be the welcoming face of our recently refurbished venue.We pride ourselves on offering a unique blend of atmosphere, luxury, and quality, making Rosso a must-visit location. If you are passionate, confident, and eager to make an impression, we want you!Your Role: Receptionist / HostWe are looking for dynamic, enthusiastic, and confident individuals to join our vibrant reception team at Rosso Restaurant & Bar, a hallmark of Manchester's culinary scene.

Receptionist / HostJoin Our Dynamic Team!Rosso Restaurant & Bar, one of Manchester's most iconic and celebrated dining destinations, is on the lookout for enthusiastic new members to enhance our Front of House Reception Team. This is your chance to be part of a recently refurbished venue that defines luxury, quality, and ambience.As the welcoming face of our restaurant, you will play a vital role in creating memorable experiences for our guests. We seek passionate, engaging, and confident individuals who thrive in a lively and elegant atmosphere.Position Overview:We are seeking confident and enthusiastic individuals to join our team at Manchester's renowned Rosso Restaurant & Bar.Key Qualifications:Previous experience as a Receptionist or Host/Hostess in the hospitality or catering sector.Exceptional customer service, communication, and presentation skills, coupled with an enthusiastic, approachable demeanor.Familiarity with OpenTable or similar reservation systems is a plus.What We Offer:Highly Competitive Salary (Negotiable based on experience)Complimentary Daily Meals And Drinks28 Days of Holiday EntitlementIf you believe you are the right fit, please submit your current CV and indicate your availability for an interview.

Are you an experienced professional with a passion for driving client success? PHMG is seeking a Director of Client Engagement to lead our efforts in enhancing client relationships and delivering exceptional service. In this strategic role, you will oversee our client engagement initiatives, ensuring that we consistently meet and exceed client expectations.

Are you passionate about fostering connections and supporting a vibrant alumni community? As an Alumni Engagement Officer at Jobs for Humanity, you'll play a pivotal role in nurturing relationships with our alumni, enhancing their ongoing engagement with our organization. Your creative ideas and strong communication skills will help us develop innovative programs and initiatives that keep our alumni connected and thriving.

Join Our Team as a Freelance In-Person Event Host!Visit.org, a leader in social impact experiences, is seeking a dedicated and enthusiastic Freelance In-Person Event Host in Manchester, CT to enhance our Events team on a contract basis. In this dynamic role, you will facilitate engaging and interactive social impact activities for our corporate partners during in-person events. This position is perfect for individuals with stage experience who thrive in front of audiences and are eager to leverage their talents to make a positive difference in local communities worldwide.What Drives Us:At Visit.org, we believe in inclusive innovation. We empower each other to create and refine processes that utilize technology for meaningful, lasting change. Our mission is to enable enterprises and their employees around the globe to contribute positively to their communities.About Visit.org:Visit.org is a pioneering enterprise SaaS company committed to fostering a purpose-driven workforce. With proprietary content spanning over 90 countries, we provide the infrastructure and tools necessary for impactful employee and client engagement. Our esteemed clients include industry giants such as Colgate, ADP, IBM, Adobe, and Twitch.Key Responsibilities:Host engaging team-building activities and social impact events that support meaningful causes.Welcome, engage, and inspire participants while collaborating with nonprofits to ensure seamless event facilitation.Qualifications:Fluent in English.Residing in Manchester, CT.Able to work on a contract basis for individual events.Comfortable interacting with groups and individuals to keep events flowing smoothly.Possess an energetic, charismatic personality with a strong sense of fun.Background in acting, comedy, improv, or related fields is a plus but not required.Experience in group facilitation and managing group dynamics.High energy, positive attitude, and a quick-thinking problem solver.Extremely comfortable with public speaking.Excellent customer service and presentation skills.This is an exciting opportunity for those based in Manchester, CT looking to make a difference through engaging events!

About Us:At Industrious, we pride ourselves on being the leading provider of premium workplace-as-a-service solutions, renowned for offering the highest-rated work environments in the industry. Our mission is to create exceptional workdays for teams of every size and stage, including our own. We understand that a fulfilling workday is driven by the people you collaborate with and the challenges you tackle together. We're in search of creative thinkers who thrive in a genuinely collaborative atmosphere. As a unified team, we celebrate innovation and value every achievement. We are passionate about making a significant difference in our members' workplace experiences.Embracing Authenticity: We believe that great days begin when everyone can express their true selves at work. The diversity of thoughts, backgrounds, and ideas is essential to our success in delivering outstanding workplace experiences for our members and each other. Industrious is dedicated to fostering an inclusive and respectful environment that values individuality and uniqueness. You are recognized for who YOU are, and we celebrate our people as individuals who can achieve remarkable outcomes when we work in harmony.For more information, please visit: www.industriousoffice.com/careers.Role Overview:As a Member Experience Associate at Industrious, you will be at the forefront of our member experience, dedicated to ensuring every visitor has a remarkable day. Your responsibilities will vary day-to-day, but here’s what you can expect:Be the welcoming face of our office, preparing the space each day by brewing coffee, setting up breakfast, and stocking communal amenities.Take initiative in managing inventory and ordering supplies for your location.Create exceptional events, focusing on the details to enhance our members' experiences.Ensure a smooth onboarding process for new members by integrating them into our systems for a seamless first day.Assist members with any IT or Wi-Fi issues, no challenge is too big or small.Engage in local marketing initiatives to highlight the value of our flexible workspace solutions to potential members.Conduct tours of the facility while your Member Experience Manager is occupied with another prospective member.

Join Lightspeed Commerce Inc. as the Local Growth and Community Engagement Leader in Manchester, where you will spearhead initiatives to strengthen community ties and foster local business growth. In this dynamic role, you will be responsible for developing and implementing strategies that enhance our local presence, engage with stakeholders, and drive collaboration within the community.

Join us at Lightspeed, where we are passionate about connecting deeply with our hospitality clients across key cities in The UK. We aim to ensure that Lightspeed is the foremost choice for technology partnerships among our customers. Your Role: As our Local Growth & Community Engagement Lead, you will be the essential bridge between our brand and the local community. You will blend event planning, content creation, and relationship management to drive our growth strategy from the ground up!Key Responsibilities:Initiate the Anchor Mission: Identify and engage our most respected customers—your local legends! These anchors will host dynamic events, drawing in new prospects and local industry influencers such as renowned chefs and consultants.Networking Expert: Develop and nurture strategic relationships with key stakeholders, including prospects and local organizations, to establish a formidable local network.Host Innovative Events: Conceptualize, execute, and evaluate the impact of vibrant local gatherings—from casual breakfasts to exclusive evening networking events held at customer venues, fostering a strong community.Content Creation on the Ground: Eschew the studio for authentic storytelling. Use your mobile device to capture real customer experiences in collaboration with our social media team, producing engaging content for viral distribution and compelling case studies.Support Sales Initiatives: Ensure that local field sales materials are up-to-date and enriched with the latest insights and narratives derived from your community interactions.Collaborative Team Player: Partner with various teams including Regional Integrated Marketing Managers, Field Sales, Account Managers, Product Marketing, and Social Media Specialists to amplify your efforts and drive revenue.Measuring Your Success:Your role will be measured by the tangible outcomes of your offline initiatives and their correlation to online growth metrics.Attribution Tracking: You will establish clear pipeline attribution, linking every local event or influencer collaboration to specific sales outcomes.

Join our dynamic team as a Product and Event Demonstrator in Manchester! In this engaging role, you will showcase products at various events, highlighting their features and benefits to potential customers. Your enthusiasm and expertise will play a crucial part in driving sales and enhancing customer experience.

Join Crossmark as a Product and Event Demonstrator, where you will play a vital role in showcasing our products at various events. Your engaging personality and knowledge will help attract potential customers and promote our brand effectively.

Join Crossmark Inc. as a Product Demonstration Specialist! In this engaging role, you will showcase our innovative products to potential customers, delivering informative presentations that highlight their unique features and benefits. Your passion for our products will help drive sales and enhance customer satisfaction.

Anaplan develops an AI-integrated scenario planning and analysis platform that supports business decision-making for over 2,400 organizations worldwide. Clients include companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. The team values diverse perspectives, leadership at every level, and ambitious goals, working together to advance intelligent planning. The Senior User Experience Researcher role focuses on shaping product direction through research that uncovers user needs and behaviors. This position bridges user research and artificial intelligence, supporting the evolution of Anaplan’s intelligent planning tools. What you will do Lead and manage qualitative and quantitative research projects from start to finish, collaborating with product, design, and engineering teams. Conduct research on AI-driven products, evaluating effectiveness, identifying improvement areas, and exploring new possibilities. Design and execute studies using interviews, usability tests, and surveys, including participant recruitment and tracking success metrics. Integrate user research, analytics, and customer feedback into clear insights that inform product priorities. Share research findings with various audiences, including executive leadership, to support a user-centered product strategy. Encourage the adoption of AI-powered research tools and methods to enhance efficiency and insights. Location Manchester, United Kingdom

Join Our Team as a New Partner Experience Advisor (French Speaking)At Deliveroo, we are committed to revolutionizing the shopping and dining experience. Our dynamic Commercial team plays a pivotal role in shaping our marketplace, driving innovation and growth as we serve restaurants, grocers, and explore new verticals globally. From forging key partnerships to creating data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in fast-paced commercial environments and aspire to influence the future of a global brand, this team is your perfect match.We are on the lookout for a New Partner Experience Advisor to join our centralized hub. In this exciting role, you will represent Deliveroo to our newest French-speaking partners, ensuring that every small and medium-sized business (SMB) has a smooth and successful onboarding experience on our platform.Your ResponsibilitiesAs part of our Restaurant Onboarding team, you will help centralize all restaurant launch activities, creating a European hub that guarantees a consistent and exceptional experience for each partner joining the Deliveroo community.Here’s what your daily tasks may include:Facilitate Partner Onboarding: Serve as the main point of contact for new restaurant partners, guiding them through the setup process and ensuring they are ready to take their first orders.Deliver Outstanding Support: Provide top-notch assistance by addressing partner inquiries and resolving requests efficiently to meet tight deadlines.Collaborate with Internal Teams: Work hand-in-hand with Sales and Account Management teams to ensure a seamless transition for partners from initial sale to their first delivery.Implement Daily Outreach Plans: Maintain high outbound activity levels and organized call strategies to achieve ambitious KPIs while ensuring a positive partner experience.Ensure Data Accuracy: Keep all internal systems updated with precise partner information and progress tracking.Qualifications for SuccessEssential Skills:Language Skills: Native or fluent in both French and English (written and spoken).Communication Proficiency: Strong phone presence with the confidence to make regular outbound calls to restaurant partners.

Italian-Speaking New Partner Experience Team LeadBecome a part of our mission to revolutionize the shopping and dining experience, where impact, innovation, and growth are the cornerstones of our efforts. The Commercial team is central to Deliveroo’s marketplace, influencing how we collaborate with restaurants, grocers, and expanding verticals globally. From forging essential partnerships to unlocking new revenue avenues and devising data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the team for you.We are on the lookout for a New Partner Experience Team Leader to join our Manchester office. In this position, you will lead a team of Italian-speaking New Partner Experience agents, facilitating the onboarding of new restaurants to Deliveroo and assisting them in scaling their order volume from the outset.Your ResponsibilitiesAs part of the SMB (Small & Medium Business) team, reporting to the EU Head of New Partner Experience, you will ensure the daily success of our onboarding operations for the Italian market, positioning our partners for sustainable growth.Your daily activities may include:Team Leadership and Coaching: Provide daily oversight and mentoring for a team of NPX Agents, enhancing their skills and promoting a high-performance culture.Performance Management: Create and uphold a performance framework to ensure the team consistently meets established goals and KPIs.Process Improvement: Innovate and enhance onboarding processes to optimize efficiency, ensuring every restaurant partner enjoys a premier launch experience.Operational Management: Oversee team conduct, attendance, and reporting, providing transparent insights on outcomes to senior leadership.Collaborative Efforts: Partner closely with other Team Leaders to exchange best practices, ensuring our partners are adept at using our systems to maximize their capabilities.Qualifications for SuccessEssential CriteriaLeadership Experience: At least 2 years in a management role, demonstrating a proven ability to inspire and lead a team.Language Skills: Native or fluent in both Italian and English (written and spoken).