Service Desk Engineer at Shawbrook | Manchester

Join Shawbrook as a Service Desk Engineer and kick-start your career in IT support! In this entry-level position, you will be the first point of contact for users seeking technical assistance. You will troubleshoot issues, provide solutions, and ensure a seamless experience for our clients.

Role overview Shawbrook is hiring a Senior Software Engineer in Manchester. This role focuses on designing, building, and supporting software solutions that support the company’s growth. The position offers the chance to work with teams across the business to improve Shawbrook’s platforms and help deliver strong user experiences. What you will do Design, develop, and maintain software that meets business needs Work closely with colleagues from different teams to enhance Shawbrook’s technology platforms Contribute to delivering reliable and user-friendly solutions Location Manchester

Join our dynamic team at Shawbrook as an Application Security Engineer. In this pivotal role, you will be responsible for safeguarding our applications by implementing robust security measures throughout the software development lifecycle. Your expertise will help identify vulnerabilities and enhance our overall security posture, ensuring our systems remain resilient against evolving threats.

Vix Technology creates solutions that make public transit more accessible in cities worldwide. With over 35 years in the transit industry and systems deployed in more than 200 cities, Vix takes a modular approach to technology and partnerships. The company employs more than 450 people across 12 offices, with teams in APAC, Europe, and North America. Flexibility and collaboration are core values, and Vix supports employees as they connect and advance in their careers. The Manchester office is seeking a Service Desk Manager to lead teams based in both the UK and US. This position is ideal for someone who enjoys tackling challenges, leading change, and building strong, customer-focused teams. Team Leadership and Development Manage Service Desk teams in the UK and US, focusing on team performance, mentoring, and developing skills. Standardize global processes, enhance L1 and L2 support capabilities, organize shift patterns, and foster a customer-first approach. Incident, Problem, and Change Management Oversee the full Incident Management lifecycle and supervise Problem and Change processes. Ensure effective triage, escalation, ticket management, SLA adherence, and achievement of operational KPIs. Promote continual improvement in incident management and classification practices. Major Incident Coordination Lead Major Incident procedures and coordinate bridge calls with other Service Desk Managers. Maintain communication standards, approve communication formats, prepare Post-Incident Reports, and monitor corrective actions. Drive ongoing improvements to the Major Incident management framework. Performance Reporting and Service Improvement Supervise monthly SLA and incident reporting, ensuring reports are accurate and contractual requirements are met. Analyze trends and incidents to identify opportunities for service improvement and update operational procedures as needed.

As a Service Advisor at Sixt, you will play a pivotal role in delivering outstanding customer service and maintaining our high operational standards. You will be responsible for assisting customers with their inquiries, providing valuable information about our services, and ensuring a seamless rental experience. Your expertise and communication skills will contribute to the satisfaction and loyalty of our clients.

Join Shawbrook Bank as an IT Risk and Controls Analyst, where you'll play a pivotal role in strengthening our information security framework. We are seeking a detail-oriented professional with a solid understanding of IT risk management and control processes. You will be responsible for identifying vulnerabilities, assessing risks, and ensuring compliance with regulatory standards. If you’re passionate about safeguarding digital assets and enhancing our security posture, we want to hear from you!

Join Us at Zopa A New Era in Banking. Founded in 2005, Zopa pioneered the peer-to-peer lending model and has since evolved into a cutting-edge banking institution with the launch of Zopa Bank in 2020. We prioritize our customers' feedback, transforming the finance experience by doing the exact opposite of what they dislike. Our mission is clear: to revolutionize banking by placing people at the heart of our operations. We invite you to explore our exceptional services at Zopa.com!Our achievements are a testament to our dedicated team, which has earned us accolades not only in industry awards but also recognition as one of the UK's Most Loved Workplaces.If you're someone who embraces unique challenges, dares to think outside the box, and aspires to make a significant impact, Zopa is the place for you. Join us and make a difference! Catch a glimpse of our culture on Instagram @zopalife.Your Engineering RoleAt Zopa, our Software Engineers are not just coders; they are innovators tackling real financial challenges faced by millions. You will be engaged in developing distributed systems that process thousands of transactions daily, creating resilient services that manage financial assets, and designing user experiences that simplify traditionally complex financial products.

Join AECOM as a Principal RAMS Engineer and be part of our dedicated team in Manchester. In this pivotal role, you will lead Risk Assessment and Management Strategies (RAMS) for various projects, ensuring compliance and excellence in delivery.As a Principal RAMS Engineer, you will be responsible for developing and implementing RAMS processes, conducting risk assessments, and collaborating with multidisciplinary teams to enhance project outcomes.

Join Turner Townsend as a Cost Engineer in Manchester and be part of a dynamic team focused on delivering exceptional infrastructure projects. This role is perfect for individuals with a strong analytical mindset and a passion for efficient cost management. You will collaborate with cross-functional teams to ensure project budgets are maintained and financial targets are achieved.

Company OverviewJensen Hughes is a globally recognized leader in fire protection engineering, with a legacy of responsibility that dates back to 1939. Our extensive expertise spans various security and risk management fields, including accessibility consulting, risk analysis, process safety, forensic investigations, security risk consulting, emergency management, and digital innovation.Our team of engineers and consultants work collaboratively to tackle intricate safety and security challenges, enabling our clients to safeguard their most valuable assets. With over 80 years of experience, we are committed to mitigating risks that endanger lives, property, and reputations. Through advanced technology, unparalleled expertise, and cutting-edge research, we strive to create a safer, more secure, and resilient world.At Jensen Hughes, we prioritize a culture of trust, integrity, and professional growth, recognizing that our employees are our greatest asset. We celebrate the distinct perspectives and skills each member contributes to our organization.Our Global Employee Networks foster connections across the organization, promoting career development and providing platforms for individuals to share their passions. Together, we are building a culture of collaboration where everyone has the opportunity to learn, grow, and succeed.Job OverviewWe invite you to join our Manchester team as a Principal Fire Engineer. This is a unique opportunity to lead some of the most exciting projects in the industry and deliver world-class life safety solutions to our diverse client base. As a key addition to our expanding team, you will not only spearhead project excellence but also play an essential role in shaping the future talent of our teams through mentorship and development opportunities.

Join our dynamic team as a General Service Technician at eoctebp, where your skills and dedication will contribute to our mission of providing top-notch services. As a General Service Technician, you will be instrumental in ensuring that our operations run smoothly and efficiently. You will be responsible for a variety of tasks including maintenance, repair, and technical support.

Join Our Team as a Field Sales Engineer in Manchester!Hello and welcome! Are you in pursuit of an exciting new opportunity? Whether you're actively searching or just exploring your options, you're in the right place!Lightspeed is on the lookout for an enthusiastic and skilled Field Sales Engineer / Solution Consultant to become a pivotal part of our innovative team. This role is integral to driving revenue as you influence deal strategies, design tailored solutions, and enhance customer confidence throughout the sales process, significantly affecting win rates, deal value, and long-term account growth.As a key player in fostering new business opportunities and supporting strategic accounts, you will facilitate seamless collaboration between our sales and implementation teams. A profound understanding of our products, combined with exceptional technical knowledge and outstanding interpersonal skills, is essential for success in this role.*** Please be aware that this position is based in Manchester and involves regular travel to support our Field team across the North and Midlands. ***Key Responsibilities:Remote & Field Sales Support: As a remote Sales Engineer, you will frequently travel across Northern England and the Midlands to assist Field Sales teams through on-site discovery, customer meetings, and live demonstrations, all while representing the company with a high degree of autonomy.Sales Execution & Deal Ownership: Collaborate closely with Account Executives across inbound and field sales initiatives to scope, design, and validate technical solutions that meet customer needs. Assess customer requirements, identify potential risks, and recommend optimal solutions to facilitate successful deal progression.Revenue & Risk Enablement: Help sales teams by identifying technical risks and constraints early in the sales process, thus protecting deal value and ensuring precise forecasting while ensuring smooth transitions to implementation teams.Strategic Account Management: Partner with Strategic Account Managers to enhance customer retention and satisfaction, providing technical insights during renewal and growth discussions to mitigate churn in complex scenarios.GTM Team Collaboration: Contribute actively as a technical resource within GTM channels, delivering timely and high-quality product and integration guidance to empower sales teams to operate swiftly and confidently.

Join dev2 as a Customer Service Representative at Manchester Airport, where you will play a vital role in ensuring an exceptional experience for our travelers. As the first point of contact, you will assist passengers with inquiries, manage bookings, and resolve issues promptly and professionally. Your commitment to customer satisfaction will shine through as you navigate a fast-paced environment, ensuring every journey is a pleasant one.

Looking for an energizing career opportunity?So are we!At Octopus Energy, we believe in revolutionizing the energy sector. Forget scripted responses and rigid protocols; we're dedicated to fostering genuine interactions, innovative problem-solving, and making a meaningful impact on our customers and the environment. Your team? A vibrant group of passionate individuals—curious, motivated, and equally committed to transforming the industry. Here, egos are left at the door, allowing brilliant minds to collaborate on exciting challenges. It won't always be easy—but the rewards are great. We thrive in a dynamic environment where change is the only constant. If you relish challenges and excel in fast-paced settings, we are here to support you every step of the way.

Join our dynamic team at Ramboll as a Senior Electrical Engineer, where you will leverage your expertise to drive innovative electrical design solutions. You will collaborate with multidisciplinary teams on exciting projects, ensuring the highest standards of quality and efficiency.

Domino's Pizza in Manchester seeks a Customer Service Representative to support its team. This position acts as the primary contact for guests, responding to inquiries and addressing concerns with attention and care. Role overview The Customer Service Representative ensures each customer receives prompt and helpful assistance. The work centers on answering questions, resolving issues, and helping create a positive experience for every guest. What you will do Respond to customer questions and requests by phone, in person, or online Resolve concerns efficiently to maintain satisfaction Promote a welcoming atmosphere that encourages customer loyalty

About the Role Domino's Pizza in Manchester is looking for a Customer Service Representative to support customers and help create a positive dining experience. This position serves as the first point of contact, handling orders, answering questions about menu items, and addressing customer concerns with professionalism and a friendly approach. What You Will Do Take customer orders accurately and efficiently Share information about menu options and promotions Respond to customer inquiries or issues with a helpful attitude Work closely with the team to ensure smooth service Why Join Domino's Be part of a globally recognized brand Build communication and customer service skills Gain experience in a busy, team-oriented setting

Join bet365 as a Site Reliability Engineer and play a crucial role in enhancing system reliability, observability, and performance through a robust engineering approach. You will be instrumental in incident resolution and in the implementation of best practices.Bringing strong software engineering skills to the table, you will focus on monitoring the health, performance, and availability of our critical systems, significantly impacting our operational efficiency.Your engineering expertise will be key in implementing solutions that boost reliability, which includes service instrumentation using tools like OpenTelemetry, improving logging practices, and developing features that enhance maintainability. Additionally, you will help create tools and automation for effective service management.Collaboration is essential in this role, as you will work across various functions to integrate reliability and observability best practices into the software development lifecycle. By supporting governance standards established by central teams, you will cultivate a culture where these principles are fundamental to development. Your contributions will ensure our systems meet user needs and enhance overall service performance.This position is eligible for our hybrid working from home policy.

TransPerfect is a dynamic organization that embraces a start-up culture, inviting innovative and entrepreneurial individuals like you to join our vibrant team. We are on the lookout for a Mobile Engineer to enhance our global team, focusing on delivering exceptional user experiences across iOS and Android platforms. This full-time hybrid position requires both independent initiative and collaborative engagement within a high-impact team dedicated to developing groundbreaking products.In this role, you will leverage your extensive expertise in Flutter-based iOS and Android applications and contribute to building new components from the ground up.About the TransPerfect TechOps Team:The TechOps team at TransPerfect has played a crucial role in the company’s growth over the past decade by delivering cutting-edge technology and services that simplify workflows for both clients and colleagues. Our initiatives have improved internal processes and enabled clients to effortlessly navigate complex ecosystems through our GlobalLink platform.Your key responsibilities will include:Serve as the mobile app development subject matter expert, shaping the team's practices in mobile development, design thinking, and deployment processes.Collaborate closely with product managers, engineers, product designers, and QA to create engaging user experiences on both iOS and Android platforms.Take ownership of delivering significant mobile app features, components, and comprehensive application solutions in partnership with technical leads and senior engineers.Navigate an agile environment while effectively communicating and managing internal and external implementation requirements and expectations.Provide constructive feedback to technical staff throughout the software development lifecycle to ensure development priorities align with business objectives.Write clean, efficient, and maintainable code adhering to industry best practices and coding standards.Stay abreast of the latest trends, technologies, and best practices in mobile development.

Join Our Journey Welcome to Zopa! Since our inception in 2005, we have pioneered the peer-to-peer lending model and, in 2020, we proudly launched Zopa Bank. Our mission is to revolutionize finance by listening to our customers' concerns and creating solutions that empower them to take control of their financial journeys. We are committed to fostering a banking experience that puts people first, enabling our customers to challenge the status quo and strive for greater financial freedom. Discover more about our innovative offerings at Zopa.com!Our accomplishments are a testament to our remarkable team. We are not only winning industry accolades but have also been recognized as one of the UK's Most Loved Workplaces.If you thrive on unconventional challenges, think outside the box, and are motivated to create a significant impact, Zopa is the place for you. Join us and help shape the future of finance. Follow our journey on Instagram @zopalife.The Role of a Senior Software EngineerAs a Senior Software Engineer at Zopa, you will be at the forefront of transforming financial services for millions of customers. Your role goes beyond writing code; you will tackle real-world financial challenges by developing distributed systems that manage thousands of transactions daily. You will design robust services that safeguard our clients' finances and create intuitive experiences that simplify complex financial products.