SMB Account Manager at Deliveroo | Manchester

SMB Account ManagerJoin us in our mission to revolutionize the way people shop and dine, where impact, innovation, and growth are at the core of our operations. Our Commercial team is pivotal to Deliveroo’s marketplace—molding the way we engage with restaurants, grocers, and new verticals globally. We tackle significant challenges, from negotiating essential…

Role Overview Deliveroo is hiring a Retentions Account Manager to support Small and Medium Businesses (SMB) in Belgium. This position is based in the Manchester main office. The focus is on building strong client relationships and helping SMB clients get the most value from Deliveroo’s platform. What You Will Do Engage with French-speaking SMB clients in Belgium, offering guidance and support tailored to their needs Work to keep clients satisfied and loyal by addressing concerns and providing practical solutions Proactively resolve issues and help clients overcome challenges Strengthen relationships to support client retention and contribute to the growth of the SMB segment What You Bring Fluency in French, with strong communication skills for working with French-speaking clients Experience in account management or customer relations Ability to understand client needs and deliver effective solutions

The TeamJoin our dynamic Small Medium Business (SMB) team at Deliveroo, where we forge strong relationships with a multitude of independent restaurant and retail partners across Europe. Our mission is to ensure their growth and success on the Deliveroo marketplace. We manage the entire spectrum of partner interactions, from acquisition and onboarding to proactive account management, all through our Manchester-based contact center and our external partners.The RoleAs a pivotal member of our team, the Commercial Excellence Data Analyst will drive Deliveroo’s 2026 SMB operations objectives. You will harness your technical prowess and analytical skills to convert extensive interaction data into meaningful commercial insights. By utilizing NICE Interaction Analytics and LLM technology, you will enable scalable quality assessments, generate profound insights, and enhance agent effectiveness and productivity, ultimately boosting commercial performance within the SMB Hub. This role will position you as the technical expert for NICE and the analytical backbone of the Commercial Excellence team.Your ResponsibilitiesServe as the key technical liaison with suppliers, overseeing system development, configuration, testing, troubleshooting, and ongoing optimization.Oversee the comprehensive configuration of Interaction Analytics, Speech Analytics, and LLM auto-scoring, including prompts, scorecards, workflows, user accounts, and permissions.Identify and resolve data quality, performance, or automation challenges to ensure high-quality, scalable analysis.Deliver in-depth analytical insights across various SMB business areas, prioritizing requests from leaders and senior stakeholders.Translate complex datasets into clear, actionable insights that connect agent behavior, call quality, merchant sentiment, and commercial results.Manage all SMB Hub reporting for the Commercial Excellence team.Automate reporting processes to minimize manual workload and enhance scalability.Facilitate the transition to AI-driven quality assessments by streamlining calibration processes and increasing consistency across evaluations.

Join Deliveroo as a French-Speaking Sales Development Representative (SDR)Are you eager to elevate your career within a vibrant and fast-paced environment? Be part of our ambitious team as a French-speaking Sales Development Representative (SDR) located in the bustling Manchester City Centre.In this role, you will engage with key decision-makers in the restaurant sector, assisting them in joining the Deliveroo platform and growing their businesses. If you are passionate about the food industry and excited to learn, this opportunity is tailored for you. No prior sales experience is necessary—just bring your enthusiasm, interpersonal skills, and a willingness to learn!Role OverviewAs a member of the SMB (Small and Medium Business) team, you will promote and sell B2B solutions to generate new business opportunities for Deliveroo in the French market.Location: Manchester City Centre (Hybrid)Salary: £26,600 base, plus monthly commission for reaching targets.Work Pattern: Initial probation period of 5 days per week in the office. Post-probation, transition to a hybrid model (3 days in-office, 2 days remote).What You’ll DoYou will serve as the primary contact for French restaurant partners, acting as a consultant and expert in growth strategies.Inbound & Outbound Lead Management: Address inquiries from French-speaking leads and proactively seek new business through phone and email.Consultative Selling: Foster relationships with restaurant owners, guiding them on how Deliveroo’s technology and logistics can enhance their revenue streams.Pipeline Ownership: Oversee your sales leads, maintain organization, and develop daily action plans to achieve and exceed monthly targets.Cross-functional Collaboration: Partner with 'Activation Teams' to ensure seamless onboarding, from contract finalization to tablet setups and photoshoots.Administrative Precision: Manage contracts and documentation with meticulous attention to detail for a smooth partner experience.What We ExpectLinguistic Mastery: Fluency in French and English (both written and spoken) is a must.Resilience: Confidence to make regular cold calls and engage with prospects for several hours each day.

Account Manager - Dutch Speaking for Belgium MarketBecome part of our vision to revolutionize how people shop and dine, where impact, innovation, and growth are at the forefront of our operations. Our Commercial team is integral to Deliveroo’s marketplace, influencing how we engage with restaurants, grocers, and new sectors worldwide. From negotiating pivotal partnerships to unlocking fresh revenue opportunities and developing data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic commercial settings and aspire to shape the future of a global brand, our team is the perfect fit for you.We are seeking an Account Manager - Dutch Speaking for the Belgium Market to join our Manchester team. In this capacity, you will empower our restaurant partners in Belgium to maximize their potential on our platform, providing insights on various aspects from marketing strategies to operational excellence.Discover more about our Commercial team — understand our motivations, our working style, and what you can anticipate.Key ResponsibilitiesYou will be part of the Small Medium Business (SMB) team, a vibrant group dedicated to supporting the backbone of our marketplace—local independent restaurants—through a desk-based consultancy model to drive their success.Your daily tasks may include:Portfolio Management: Oversee a diverse portfolio of accounts utilizing a desk-based approach, leveraging phone, email, and video calls to facilitate partner growth.Relationship Building: Cultivate and sustain enduring relationships with Belgium's partner network, ensuring high-quality service and fostering positive outcomes for both our partners and Deliveroo.Campaign Implementation: Enhance engagement with national and local marketing initiatives, boosting key metrics such as restaurant retention and order volume.Cross-Department Collaboration: Serve as the liaison between your restaurant partners and internal Deliveroo teams to ensure our technology and solutions align with specific partner requirements.Performance Enhancement: Analyze data to pinpoint obstacles to success and offer innovative solutions that assist partners in delivering an exceptional delivery experience.Qualifications for SuccessThe ideal candidate will possess substantial expertise in several of the following areas and a desire to develop in others:Strong communication skills in Dutch and English.Experience in account management or client services.Ability to analyze data and derive actionable insights.Proficiency in leveraging technology to drive partner success.Passion for the food and beverage industry.

Account Management Team Lead – Italian SpeakingJoin Deliveroo in our mission to revolutionize the way people shop and dine, where impact, innovation, and growth are at the core of everything we do. Our Commercial team is pivotal in shaping Deliveroo’s marketplace, focusing on how we serve restaurants, grocers, and emerging verticals globally. From negotiating significant partnerships to discovering new revenue opportunities and designing data-driven growth strategies, we embrace challenges that propel our business forward. If you excel in dynamic commercial environments and aspire to influence a global brand's future, this is the perfect team for you.We are seeking a Commercial Team Lead (SMB) to join our Manchester office. In this role, you will lead a team of Italian-speaking Account Managers, driving growth for our small and medium-sized restaurant partners in the Italian market.Your ResponsibilitiesAs part of the SMB Account Management team, you will be at the heart of Deliveroo’s marketplace, representing independent restaurants and small chains that add variety to our customers' experiences. Your mission will be to expand this department by nurturing talent and refining our commercial strategies.Team Leadership & CoachingDirectly manage and develop a diverse team of Account Managers, overseeing recruitment, performance management, and reward systems.Provide coaching through regular one-on-ones and development plans, emphasizing commercial best practices such as contract negotiations and growth proposals.Foster a positive team culture and maintain high morale, ensuring a low turnover rate and a high-performance environment.Strategy & ExecutionManage resources and prioritize tasks to ensure the team consistently meets growth and retention targets.Collaborate with Learning & Development to create valuable training resources to enhance the team's commercial impact.Utilize data and performance analytics to adjust targets, measure success, and report progress to the Head of Account Management.Operational ExcellenceAct as a stakeholder for...

Site AssociateLocation: Manchester Working Pattern: 25 hours per week | Shift-based (Site hours 9:00 AM – 4:30 AM; Sun-Wed until 2:30 AM) Pay: £12.72 per hour (20% uplift for hours worked after 10:00 PM)Join us as we revolutionize shopping and dining experiences, driven by impact, innovation, and growth. Our Site Operations team is the backbone of our marketplace, enhancing our rapid grocery delivery service, HOP, and our network of delivery-only kitchens, Editions. We ensure operational excellence across markets, blending retail and hospitality expertise with operational precision. If you thrive in dynamic environments and wish to reshape how food and groceries are delivered—come and be part of our team.We’re seeking a Site Associate to join our Manchester team. In this position, you will help maintain a high-standard environment for our restaurant partners, ensuring a smooth transition of orders from the kitchen to delivery riders.What You’ll Be DoingYou’ll be joining the Editions team, our innovative

Join our dynamic team as a Corporate Service Centre Agent at Deliveroo For Work! We are looking for a motivated individual who is fluent in French and passionate about providing exceptional customer service. In this role, you will be the first point of contact for our corporate clients, assisting them with inquiries and ensuring their needs are met efficiently.Your responsibilities will include handling customer queries, providing solutions, and maintaining strong relationships with clients. You will work closely with various departments to resolve issues and improve our services.

Location: Manchester, United KingdomType: Full-timeSalary: £34,000- £44,000 OTEDriving license required.About Us:At ZenEducate, we are transforming the landscape of education. With schools investing over £2 billion annually on agency staff—of which £600 million is funneled directly into recruitment agencies—we have created a revolutionary alternative. Our innovative online platform provides schools with immediate access to a plethora of thoroughly vetted teachers and support staff. Since our inception in 2017, we have successfully saved schools more than £30 million, funds that are redirected back into educational budgets to enhance teacher salaries.Recently, we celebrated the successful closure of our Series B funding round, securing $37 million—the largest investment in European EdTech this year. This is a remarkable opportunity for you to make an impactful difference and join a rapidly expanding startup that is making waves in both the UK and US markets!Our expansion efforts are ongoing, as we reach out to numerous schools to offer our invaluable support! With offices located in Birmingham, Bristol, Truro, London, Cardiff, Nottingham, and Liverpool, we welcome applicants interested in opportunities in any of these vibrant cities.The Opportunity:Join a tech startup experiencing hypergrowth! We are deeply committed to professional development, and we will strive to maximize your personal and career growth.We are in search of enthusiastic, mission-centric individuals who resonate with our values and are passionate about what we do. We encourage you to apply, even if your experience does not perfectly align with the job description.Your Responsibilities:- Foster and maintain relationships with key customers, focusing on retention, expansion, and new business acquisition.- Guide school leaders through efficient recruitment processes utilizing a consultative approach.- Engage with schools to build a robust pipeline.- Collaborate effectively with the sales, operations, and technology teams to enhance service delivery and efficiency.- Embrace the startup culture where adaptability is key; expect varied challenges and a hands-on approach is essential.What We Are Looking For:- A vibrant individual with a thirst for knowledge and growth; we will equip you with all the training and resources necessary for your success!- A motivated team player who thrives in a collaborative environment.- A proven history of achieving sales targets.- Proficiency in developing outbound pipelines and adept at overcoming objections.- A growth mindset dedicated to enhancing your professional skill set.- A genuine passion for organizations that create a positive social impact, particularly in the education sector.What’s in It for You?- Engage in meaningful work that you will be proud to discuss with others...

Location: Manchester city centre, England. Crosslake Technology operates as a hybrid, remote-first company, with a preference for candidates who can regularly collaborate in or near Manchester. Role overview The Management Accountant supports accounting operations across Crosslake’s EMEA region. This position is based in Manchester and reports to the Financial Controller. Collaboration with accounting teams in both EMEA and North America is a regular part of the job. What you will do Manage essential accounting workflows to ensure timely and accurate financial reporting Apply core accounting principles to profit and loss and balance sheet activities Handle international agreements related to financial operations Facilitate the annual financial audit process This role covers a broad range of accounting and reporting tasks. The Management Accountant plays a key part in building sustainable, scalable processes as Crosslake grows. What we look for Strong analytical and investigative skills Experience improving financial controls and operational practices Commitment to accuracy and process improvement

French Speaking Account Manager - French MarketAt Deliveroo, we are on a mission to revolutionize the way people dine and shop. Our commitment to impact, innovation, and growth drives every aspect of our operations. The Commercial team is at the heart of Deliveroo’s marketplace, shaping our service to restaurants, grocers, and emerging verticals globally. From forging essential partnerships to exploring new revenue opportunities and developing data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand, this team is where you belong.We are seeking an SMB Account Manager for the French Market to join our Manchester office. In this position, you will play a crucial role in empowering our restaurant partners across France, guiding them on marketing strategies, technological advancements, and operational excellence.Key ResponsibilitiesAs part of the SMB (Small Medium Business) team, based in the vibrant city center of Manchester, you will collaborate with local independent restaurants through a desk-based consultancy model, assisting them in navigating the fast-evolving delivery landscape.Your daily activities will include:Portfolio Management: Oversee a diverse portfolio of accounts through a desk-based approach, fostering growth via phone, email, and digital presentations.Relationship Building: Cultivate long-term partnerships with our French clients, ensuring exceptional service and achieving beneficial outcomes for both the restaurants and Deliveroo.Campaign Management: Enhance engagement through national and local marketing initiatives aimed at improving key performance indicators such as order volume and partner retention.Operational Coordination: Serve as the liaison between our restaurant partners and internal teams to ensure tailored solutions that meet partner requirements.Data-Driven Solutions: Leverage insights to identify performance challenges and implement innovative solutions that enhance the delivery experience for our partners.

Discover Your Future at UiPathAt UiPath, we harness the transformative capabilities of automation to reshape the way the world operates. Our commitment is to develop industry-leading enterprise software that unleashes this potential.We're on the lookout for individuals who are inquisitive, self-motivated, generous, and authentic. We value those who thrive in a dynamic, fast-paced growth environment and who genuinely care about their colleagues, UiPath, and our overarching mission.Could you be the one to join us?Your MissionStep into the impactful role of Enterprise Account Manager for Peak, now a part of UiPath, as we collaborate to create a cutting-edge agentic AI platform. After a decade of successful AI implementations, Peak’s AI optimizes inventory and pricing for global leaders such as Nike, The Body Shop, and PepsiCo. Our goal is straightforward: to empower organizations to make exceptional commercial decisions through AI.In this position, you will deliver tangible business results by enabling leading enterprises to harness the value of agentic AI. You will nurture trusted, strategic partnerships with clients, guiding them on their AI transformation journey and helping them translate ambition into measurable success. By collaborating with multiple teams, you will swiftly understand complex customer challenges and connect them with the appropriate AI-driven solutions. With an emphasis on engaging executives, effective storytelling, and achieving results, you will be crucial in expediting customers’ AI journeys and realizing impactful commercial value through our solutions.What You'll Accomplish at UiPathAct as the main contact for a portfolio of Peak’s enterprise growth accounts.Develop and implement account strategies to drive renewals, upsells, and cross-sells, surpassing net revenue objectives.Lead Quarterly Business Reviews, Executive Briefings, and ongoing Success Plans.Collaborate with Solution Engineering, Product, and Technical teams to ensure seamless delivery and foster AI adoption for maximum customer value.Establish strong, long-lasting relationships with both business and technical stakeholders, from end users to C-suite executives.Stay updated on market trends, competitive landscape, and the AI/automation sector to influence customer strategies and position yourself as a thought leader.Provide structured customer feedback to shape the product roadmap and marketing strategies.

Join the dynamic team at dev2 as a Temporary Account Manager in vibrant Manchester! This role is perfect for individuals who thrive in fast-paced environments and enjoy building strong client relationships. You will be responsible for overseeing client accounts, ensuring satisfaction, and driving business growth.

Role overview Deliveroo is looking for an Operations Representative to join the Rider Onboarding and Compliance Team in Manchester. This team plays a key part in making sure new riders join smoothly and current riders remain compliant, supporting Deliveroo’s ability to meet customer demand with a dependable fleet. The position offers opportunities to build operational skills within a supportive team. Key responsibilities Guide applicants through each stage of the onboarding process, ensuring efficient progress. Manage onboarding flows to help reach weekly hiring targets, addressing any obstacles that arise. Support the launch of new markets, from the rider application page through to hiring milestones. Coordinate with vendors by assigning daily tasks and carrying out weekly quality checks to maintain productivity and standards. Escalate issues with suggested solutions and provide feedback to your manager. Handle a range of administrative duties as required. Collaboration and reporting This role reports to the Rider Onboarding and Compliance Team Lead(s) and works closely with both the Rider Operations and Compliance teams. The Operations Representative manages the full rider lifecycle, from onboarding new applicants to supporting compliance for existing riders. Responsibilities include managing compliance pipelines to reduce downtime and help Deliveroo meet local regulatory requirements. Work environment This is a full-time position based at Deliveroo’s main office in Manchester. The company follows a hybrid working policy: three days in the office and two days working remotely. Several shift patterns are available: Monday to Friday, with occasional weekend work (one weekend every 6-8 weeks) Tuesday to Sunday Wednesday to Monday Thursday to Tuesday Friday to Wednesday What helps you succeed Keen attention to detail and a drive to improve processes Ability to work well within a team and communicate clearly Comfort working in a busy, changing environment

Deliveroo’s Rider Onboarding and Compliance Team in Manchester plays a central role in keeping the rider fleet active and in line with regulations. This team manages the onboarding process for new riders and supports ongoing compliance, helping the business maintain the flexibility needed to meet customer demand. Role overview The Senior Operations Representative is based at Deliveroo’s main office in Manchester and reports to the Rider Compliance Team Lead. This position works closely with the wider compliance group, focusing on efficient management of compliance pipelines, reducing downtime for riders, and ensuring all legal requirements are met locally. Main responsibilities Onboard riders during compliance sweeps, checking that all information and documents are valid and up to date. Monitor compliance workflows to streamline onboarding and reduce delays. Serve as a subject matter expert on compliance for market launches and ongoing fleet management. Oversee vendor compliance queues to ensure timely review and follow-up. Share market-specific compliance insights with vendors and internal teams. Respond quickly to internal and external compliance escalations. Maintain and update Rider Compliance Team processes and training materials. Deliver training sessions to new hires and vendors. Collaborate with the Compliance Team to identify and implement process improvements. Support the team in achieving key performance indicators and targets. Proactively identify compliance risks in the rider fleet or processes and take action to address them. Location This role is based at Deliveroo’s main office in Manchester.

Elevate your career with Lendbuzz, where innovation meets opportunity! We are seeking a dynamic and results-oriented Dealership Account Manager based in Manchester, NH. Join our expanding field sales team and play a pivotal role in enhancing our market presence while fostering strong partnerships with dealerships throughout the region. This field-based position involves daily visits to dealerships, empowering you to connect with partners, drive growth, and make a substantial impact in your territory. Expect a six-day work week that offers hands-on engagement and a chance to take ownership of your responsibilities. Bring your passion for auto finance, your ambition for success, and your dedication to delivering outstanding results.

Italian-Speaking New Partner Experience Team LeadBecome a part of our mission to revolutionize the shopping and dining experience, where impact, innovation, and growth are the cornerstones of our efforts. The Commercial team is central to Deliveroo’s marketplace, influencing how we collaborate with restaurants, grocers, and expanding verticals globally. From forging essential partnerships to unlocking new revenue avenues and devising data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the team for you.We are on the lookout for a New Partner Experience Team Leader to join our Manchester office. In this position, you will lead a team of Italian-speaking New Partner Experience agents, facilitating the onboarding of new restaurants to Deliveroo and assisting them in scaling their order volume from the outset.Your ResponsibilitiesAs part of the SMB (Small & Medium Business) team, reporting to the EU Head of New Partner Experience, you will ensure the daily success of our onboarding operations for the Italian market, positioning our partners for sustainable growth.Your daily activities may include:Team Leadership and Coaching: Provide daily oversight and mentoring for a team of NPX Agents, enhancing their skills and promoting a high-performance culture.Performance Management: Create and uphold a performance framework to ensure the team consistently meets established goals and KPIs.Process Improvement: Innovate and enhance onboarding processes to optimize efficiency, ensuring every restaurant partner enjoys a premier launch experience.Operational Management: Oversee team conduct, attendance, and reporting, providing transparent insights on outcomes to senior leadership.Collaborative Efforts: Partner closely with other Team Leaders to exchange best practices, ensuring our partners are adept at using our systems to maximize their capabilities.Qualifications for SuccessEssential CriteriaLeadership Experience: At least 2 years in a management role, demonstrating a proven ability to inspire and lead a team.Language Skills: Native or fluent in both Italian and English (written and spoken).

Restaurant Launch Assistant (Flemish/Dutch Speaking)Be part of our transformative journey as we reshape the way people shop and dine, driven by innovation, impact, and growth. Our Commercial team is at the heart of Deliveroo’s marketplace—redefining our approach to serving restaurants, grocers, and emerging sectors across the globe. From negotiating pivotal partnerships to discovering new revenue avenues and formulating data-driven growth strategies, we embrace substantial challenges that propel our business forward. If you excel in fast-paced commercial environments and wish to play a role in shaping the future of a global brand, this is your opportunity.We are seeking a Restaurant Launch Assistant to join our European SMB hub. In this position, you will represent Deliveroo to our newest partners in the Belgium and Netherlands markets, ensuring a smooth transition for each restaurant onto our platform.Key ResponsibilitiesAs a member of the Restaurant Launch team, you will be part of a vibrant hub focused on streamlining our launch and sales development activities, guaranteeing a consistent, world-class experience for our European Small and Medium Business (SMB) partners.Your daily tasks may include:Facilitate Partner Onboarding: Serve as the primary point of contact for new restaurants, assisting them in their setup to ensure they are fully prepared to start receiving orders.Provide Exceptional Service: Utilize your communication and problem-solving abilities to address partner inquiries and deliver outstanding support throughout the onboarding process.Manage Communications: Handle a high volume of calls, maintaining a strong presence while guiding partners through the technical and operational steps of joining Deliveroo.Collaborate for Success: Work collaboratively with Sales and Account Management teams to guarantee a seamless transition for every new partner.Achieve Ambitious KPIs: Develop and uphold daily call plans to meet challenging targets, ensuring that no partner is overlooked.Qualifications for SuccessEssential QualificationsLanguage Skills: Fluent in Flemish/Dutch and English (both written and verbal).Confidence in Communication: Strong phone presence and the ability to make regular outbound calls to restaurant owners and managers.Problem-Solving Ability: Demonstrated aptitude for addressing challenges that arise in the onboarding process.

Restaurant Onboarding SpecialistBecome a pivotal part of our mission to revolutionize the way people shop and dine, where innovation, impact, and growth are the driving forces behind everything we do. Our Commercial team is at the heart of Deliveroo’s marketplace—shaping our service to restaurants, grocers, and emerging verticals globally. From forging key partnerships to exploring new revenue avenues and developing data-driven growth strategies, we tackle ambitious challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the right team for you.We are seeking a Restaurant Onboarding Specialist to join our Manchester office. In this role, you will be an essential liaison for our newly onboarded partners during their initial two months on the platform, ensuring they are equipped with the necessary tools, confidence, and strategies to achieve long-term success.Your ResponsibilitiesAs part of the New Partner Experience (NPX) team, you will collaborate cross-functionally with Sales and Account Managers to facilitate a seamless experience for our partners, guiding them through our systems and optimizing their growth from day one.Here’s what a typical day might encompass:Lead Partner Relationships: Serve as the primary point of contact for newly partnered restaurants, ensuring their success and high engagement with the platform.Consult on Growth: Educate partners on enhancing their menu visibility and leveraging advertising tools to maintain consistent order flow.Liaison & Coordination: Act as the conduit between restaurant partners and internal teams, such as the photography team, to guarantee their digital storefront is presented to the highest standard.Build Lasting Trust: Conduct high-quality outbound calls to address partner queries promptly, fostering the trust needed for a successful long-term partnership.Operational Excellence: Manage administrative tasks for each restaurant with accuracy, ensuring they are comfortable with our processes and systems.Qualifications for SuccessEssentialStrong Communication Skills: Exceptional phone demeanor with the poise to lead frequent outbound calls and the empathy to understand partner needs.Target-Oriented Mindset: Demonstrated ability to pursue and achieve challenging targets.

Real Chemistry seeks a Senior Account Manager to join the team in either London or Manchester. This position centers on managing client accounts and ensuring services meet high standards. Role overview The Senior Account Manager leads strategic projects and builds strong client partnerships. Collaboration is key, as this role works with teams throughout the business to support account growth and deliver results for clients. What you will do Oversee client accounts, maintaining quality and consistency across deliverables Lead strategic initiatives and projects for key clients Develop and nurture long-term client relationships Work closely with colleagues from different teams to drive account growth Location This role is based in either London or Manchester, UK.