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Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality. Your analytical skills and attention to detail will be crucial in maintaining high service levels and improving our clients' experiences.
Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and en…
AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services. Role overview The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, explaining solutions clearly, and guiding users through problem-solving steps. The goal is to ensure customers can use AvePoint’s solutions effectively and confidently. What you will do Respond to customer inquiries and technical issues related to AvePoint products Troubleshoot problems and identify root causes Communicate solutions in a clear and helpful manner Support customers in optimizing their experience with AvePoint’s platform Location This role is based in Manila, Philippines.
At NiCE Systems, we embrace challenges as opportunities to push our boundaries. We are driven by ambition and innovation, dedicated to setting and exceeding high standards. If you share our passion for excellence and growth, we invite you to explore a rewarding career with us that fuels your enthusiasm.What does the role entail?The Senior Business Applications Analyst plays a pivotal role in leading the analysis, definition, and execution of intricate business and system requirements for strategic projects. Collaborating closely with business stakeholders, product owners, project managers, and technical teams, this position ensures that solutions are well-defined, feasible, and aligned with business objectives. The Senior Business Applications Analyst is instrumental in refining processes, achieving delivery outcomes, and mentoring fellow analysts.
Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.We empower organizations to achieve transformative outcomes by utilizing innovative solutions and intelligent applications, ensuring they thrive in an intensely competitive landscape.With our extensive network of technology partners, profound domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.Job ResponsibilitiesDeliver on-site and/or remote technical support to end-users, diagnose and resolve technical issues.Oversee the deployment, maintenance, upgrades, and support of client computer systems, including hardware, software, operating systems, and networks.Manage Windows OS, Active Directory, Office 365, and Intune configurations, along with patching and file server management.Ensure a high level of user satisfaction by providing excellent customer service and tailored solutions to meet clients' needs.Handle IT asset management and other ad-hoc tasks as assigned.Knowledge of ITSM or ITIL principles is a plus.
Join UpGuard as a Technical Support Analyst, where you will be an integral part of our customer support team, ensuring our clients receive top-notch assistance with our innovative cybersecurity solutions. In this role, you will troubleshoot technical issues, provide timely resolutions, and help maintain high customer satisfaction through exceptional service.
Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.
Full-time|On-site|Manila, National Capital Region, Philippines
About the RoleJoin our dynamic support team as a Client Support Specialist! In this vital role, you will be the first line of communication for our clients, assisting them in resolving issues, navigating our platform, and maximizing their experience with Wordbee. You will collaborate closely with teams across Product, Operations, and Sales to ensure that every interaction is prompt, precise, and constructive.This position is perfect for individuals who thrive on troubleshooting, enjoy engaging with people from diverse backgrounds, and are eager to learn about innovative tools and workflows.Key ResponsibilitiesHandle client inquiries and support tickets with professionalism and empathy.Identify and resolve common platform or workflow challenges.Escalate complex issues to senior support or product teams as necessary.Enhance internal documentation and contribute to help center articles.Relay client feedback and insights to support the enhancement of Wordbee’s platform and processes.Work collaboratively with team members to ensure seamless transitions and maintain high service quality.Required Qualifications2–3 years of experience in client or technical support, preferably within a SaaS or tech-driven organization.Exceptional communication and problem-solving abilities.Familiarity with support platforms such as Zendesk or equivalent tools.Proficient in English, both spoken and written.Located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in providing support to clients in the localization, language, or technology industries.Interest in developing client resources, such as tutorials or instructional guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to manage multilingual projects daily. At Wordbee, we value your insights, encourage your curiosity, and provide opportunities for you to expand your skills while being part of a supportive, collaborative team that assists clients across Europe and beyond.
Full-time|On-site|Manila, Metro Manila, Philippines
Role Overview Datacom1 is looking for a Change Analyst in Manila. This role supports the management and implementation of change initiatives across the organization. The Change Analyst examines how changes affect teams and processes, develops strategies to guide transitions, and helps keep stakeholders informed and involved. What You Will Do Analyze the impact of proposed changes on people, systems, and workflows Create and refine strategies to support smooth transitions Communicate with stakeholders to ensure they understand and are engaged in change processes Contribute to more efficient operations and help the organization adapt to change Location This position is based in Manila, Metro Manila, Philippines.
ABOUT LONE WOLFAt Lone Wolf, we simplify real estate transactions through a seamless digital lead-to-close experience tailored for agents, brokers, and their clients. With over 30 years of experience in the industry, we've been at the forefront of innovation to support real estate professionals since day one. Join us as we embrace diversity and individuality within our team, celebrating our differences to enhance our shared values and relationships.JOB SUMMARYAs a Customer Support Associate, you will deliver exceptional technical support and troubleshooting assistance to our valued customers through various communication channels including phone, email, and chat. You will guide customers on product functionalities and features while addressing inquiries with professionalism. Your role will also involve conflict resolution and escalation when necessary. Ideal candidates are passionate about customer service and dedicated to providing a Human, Easy, and Smart experience.
At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our cutting-edge AI-driven scenario planning and analytics platform. Our mission is to empower our customers to surpass their competition and thrive in the ever-evolving marketplace.What brings Anaplanners together across different teams and locations is our unwavering commitment to our customers' success and our Winning Culture.Our clientele includes some of the most prestigious names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global enterprises that trust our exceptional platform.Our Winning Culture fuels our teams of innovators. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, pursue ambitious goals with dedication, and celebrate our achievements—big and small.Guided by principles of being strategy-led, values-based, and disciplined in execution, you will find inspiration, connection, development, and rewards here. We welcome everything that makes you unique; join us and together let’s create what comes next!Job OverviewAs a Level 2 Support Analyst, your main objective will be to provide an exceptional support experience to all Anaplan customers. You will play a crucial role in resolving intricate and often critical support issues, becoming an essential part of our customers' journey with Anaplan. A successful candidate will possess strong problem-solving skills, empathy, emotional intelligence, and thrive in a fast-paced environment.Key ResponsibilitiesCase Ownership and Resolution: Assume full accountability for Level 2 cases, prioritizing based on urgency and customer impact. Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with customers throughout.In-depth Technical Investigation: Research and analyze complex issues related to the Anaplan platform and its integration technologies. This involves examining applications and server logs, replicating customer issues in a testing environment, and collaborating with engineering teams for bug resolution.Customer Collaboration: Engage with customers through the case portal and, when necessary, conduct live troubleshooting sessions via calls and screen sharing to efficiently gather information and resolve issues in real-time.Knowledge Management: Contribute to the knowledge base by documenting case resolutions and best practices to enhance the support team's effectiveness.
As a Refund Analyst at Spreetail, you will play a pivotal role in ensuring customer satisfaction through meticulous handling of refund processes. Your analytical skills will be essential in identifying trends, resolving issues, and improving our refund systems. Join our dynamic team and contribute to enhancing our operational efficiency.
Harbor is on the lookout for talented Support Analysts to become a part of our innovative Legal Technology & Operations – Applications Management Services team. We pride ourselves on delivering exceptional service to our clients with managed service agreements. Our team's extensive expertise in legal processes and technology spans various platforms, primarily focusing on Intapp, Elite 3E, and iManage products. We also integrate with other essential systems such as practice management and document management systems, as well as external data providers. Our role encompasses both advisory services and hands-on support, collaborating with clients to minimize risk and costs through operational enhancements, effective data management, and strategic technology utilization.As a Support Analyst, you will work closely with both senior and junior internal resources, as well as our clients, ensuring accurate prioritization and timely execution of routine tasks alongside continual improvement initiatives. This is a hybrid position with an office located in the metro Manila area.
About the Role Join our innovative team at HelloFresh in the vibrant Inoza Tower, BGC. We are dedicated to harnessing cutting-edge technology to craft outstanding experiences. Our culture thrives on collaboration, continuous learning, and a steadfast commitment to excellence. Here, you'll have the chance to engage in meaningful projects, enhance your skills, and flourish in a nurturing environment that appreciates diverse perspectives. As a Google IT Support Engineer, you will play a pivotal role in managing and optimizing our platform by troubleshooting complex issues, supporting users, and implementing automation and process improvements that enhance productivity and collaboration. Your contributions will be vital to our mission of achieving business success and elevating customer satisfaction. We welcome passionate individuals who can offer unique skills and insights. If you believe you would excel in this position, even if you don't meet every single requirement, we encourage you to reach out!
Role Overview AvePoint is looking for a Salesforce Support Engineer to join the team in Manila, Philippines. This role focuses on providing Level 1 and Level 2 support for clients, acting as the first point of contact for customer issues. The position involves troubleshooting, resolving technical problems, and working with the R&D team to investigate reported concerns. AvePoint values collaboration, adaptability, and a commitment to continuous learning. Main Responsibilities Handle customer inquiries and issues, taking full ownership from identification through to resolution. Build and sustain positive relationships with project stakeholders to support customer satisfaction throughout project support and maintenance phases. Stay composed and effective when faced with tight deadlines, unexpected technical challenges, or high-pressure situations. Carry out initial investigations into reported problems and work with cross-functional teams to develop solutions. Document support procedures and keep current with AvePoint’s products and services. What AvePoint Looks For Comfort working in an agile setting Strong teamwork and communication skills Interest in learning and adapting to new technologies
Full-time|On-site|Manila, National Capital Region, Philippines
About the RoleJoin our dynamic support team as a Client Support Specialist, where you will serve as the primary contact for our clients. Your role will be to assist clients in troubleshooting issues, navigating our platform, and maximizing their experience with Wordbee. In collaboration with teams across Product, Operations, and Sales, you will ensure that all client interactions are effective, timely, and supportive.This position is perfect for individuals who thrive on problem-solving, enjoy engaging with a diverse clientele around the globe, and are eager to continuously learn about new technologies and workflows.Key ResponsibilitiesProvide professional and empathetic responses to client inquiries and support requests.Identify and resolve common issues related to our platform or workflows.Escalate complex issues to senior support or product teams when necessary.Contribute to the development of internal documentation and help center resources.Relay client feedback to enhance Wordbee's platform and service processes.Work collaboratively with colleagues to ensure seamless transitions and consistent service quality.Required Qualifications2-3 years of experience in client or technical support, preferably in a SaaS or technology environment.Excellent communication and problem-solving abilities.Proficient in using support platforms like Zendesk or similar tools.Fluent in English, both written and spoken.Must be located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in client support within the localization, language, or technology sectors.Passion for creating client resources such as tutorials or how-to guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to handle multilingual projects daily. At Wordbee, your insights are valued, and your curiosity is nurtured. You will have opportunities to enhance your skills while contributing to a collaborative and supportive environment that serves clients across Europe and beyond.
About UsAt Tarro, we are dedicated to revolutionizing the restaurant industry by empowering small, brick-and-mortar establishments. We eliminate the operational burdens of business management, creating seamless connections between restaurants and their customers through our vast ecosystem of products, including AI-driven order taking, delivery solutions, payment systems, and point-of-sale software. By merging technology with human touch, we address the real-world challenges faced by small business owners.Customer satisfaction is our priority and the key to our success. The restaurant sector in the U.S. represents a staggering $1 trillion total addressable market (TAM), yet it is still largely underserved by technology. While larger chains can afford advanced tech solutions, we firmly believe that small restaurant owners should have equal access to these technologies at reasonable prices.Having been profitable for nearly a decade, Tarro has achieved remarkable growth, with a 5x increase in revenue over the past four years. As of our last funding round in mid-2022, we were valued at $450M and have continued to expand our customer base, enhance our products, and grow our team. Thousands of loyal restaurants trust Tarro with their success, together serving nearly 20 million customers. We are thrilled to be recognized as one of Built In’s top companies to work for in 2023.To learn more about our culture and values, and to see how you can contribute to the success of mom-and-pop restaurants, please visit us here. Our mission: Helping restaurants thrive, not just survive.What We’re Looking ForWe are seeking a talented Data Analyst (Analytics Enablement) to enhance the data accessibility and utilization across Tarro. This vital role serves as the primary contact for data inquiries: you will manage the intake and prioritization of ad-hoc requests, swiftly resolve common questions using dashboards and SQL, and assign broader tasks to the appropriate team members.This is a unique opportunity to make a significant impact within a fast-growing, profitable startup where your contributions will directly affect product and business outcomes. We are looking for someone who excels in enablement and, as they develop, can take on larger analytics projects and data engineering tasks based on performance and team requirements.Your AccomplishmentsManage internal Slack data requests, ensuring first responses within one hour during coverage hours.
Full-time|On-site|Manila, National Capital Region, Philippines
Viamericas, a leading and licensed money transmitter, excels in providing international money transfer, bill payment, check processing, and a myriad of other services through a vast network of agent locations across the United States and in 95 countries worldwide. Our mission is to empower immigrants by offering top-notch financial services that enhance their lives. At Viamericas, we are continuously on the lookout for exceptional talent who resonate with our core values of respect, innovation, integrity, and impact.This technical role within our software development team is pivotal in ensuring the quality of our products, features, bug fixes, and enhancements. The ideal candidate will possess a strong grasp of our business, the product development lifecycle, and experience in implementing enterprise-level software solutions. You should have a keen attention to detail and the analytical skills necessary to assess the functionality of our offerings. If you are a dedicated engineer with an unwavering commitment to success and a knack for identifying potential issues before they reach our customers, while also fostering knowledge within your team, we want to hear from you.We seek a results-oriented individual who takes initiative and is proactive in their approach. You will be expected to anticipate and resolve issues independently, ensuring that nothing obstructs the attainment of the company’s objectives. Your primary responsibility will be to design and execute high-quality tests for our products.
The Role Join HelloConnect as a Senior Category Support Coordinator and become an integral part of our innovative team that harnesses cutting-edge technology to craft outstanding customer experiences. We pride ourselves on a culture steeped in collaboration, continuous learning, and a relentless pursuit of excellence. Here, you will engage in meaningful work, enhance your skills, and thrive in a nurturing environment that appreciates diverse viewpoints and backgrounds. In this pivotal role, you will play a crucial part in maintaining operational excellence through precise data management. Acting as the technical and administrative cornerstone for the Strategic Procurement team, you will execute vital Source-to-Contract (S2C) preparatory functions within Workday Sourcing (WSS) and Icertis (CLM). Your attention to detail in Tender and Contract Administration will empower Category Managers to efficiently and compliantly initiate sourcing events, laying the groundwork for subsequent phases and contributing to our mission of driving business success and enhancing customer satisfaction. If you're passionate about making a difference and believe your unique skills can contribute to our success, we strongly encourage you to apply, even if you don’t meet every single requirement!
The Role At HelloConnect, located in the innovative Inoza Tower in BGC, you will join a vibrant team dedicated to harnessing cutting-edge technology to deliver outstanding experiences. Our work culture promotes collaboration, ongoing learning, and a relentless pursuit of excellence. Here, you will have the chance to engage in significant projects, expand your skill set, and thrive in an inclusive environment that celebrates diverse perspectives. As a Product Data Analyst, you will play a crucial role in our organization by turning data into actionable insights that inform our strategic decisions. This position requires proficiency in Python and SQL to analyze data, reveal trends, and provide recommendations that propel our business initiatives. You will work closely with stakeholders from Product, Data, and Business teams to pinpoint opportunities, assess outcomes, and facilitate data-driven decisions, all contributing to our mission of enhancing business performance and customer satisfaction. We are eager to welcome passionate individuals who can contribute their unique talents and ideas. If you feel you would excel in this role, even if you don’t meet every requirement, we encourage you to reach out!
ABOUT US Indie Campers is the leading campervan marketplace dedicated to making road trips accessible to everyone. With a strong emphasis on digital innovation and customer orientation, we have crafted an exceptional booking experience that offers high-quality road trips at competitive prices. To date, we have facilitated over one million nights of rentals through our platform and have welcomed more than 300,000 travelers from 169 different countries. Our extensive offerings include short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our available vehicles. Driven by our technological focus, we present exciting and challenging opportunities that require top-tier talent and motivation. We are expanding our team and invite those who share our vision to join us on this evolving journey. THE ROLE As a Global Support Agent, you will be vital in providing a seamless customer experience before the trip commences, addressing complex customer cases within our global support operations. In this role, you will be regarded as a customer expert, ensuring that rental inquiries, booking changes, documentation requests, and pre-departure concerns are managed efficiently, accurately, and with a strong customer-first approach. This position merges operational excellence, problem-solving, and ownership of intricate cases, directly influencing customer satisfaction and business performance. WHAT WILL YOU WORK ON? Customer Support & Case Management: Manage customer inquiries related to bookings, trip preparations, policies, and services via phone, email, and chat. Offer precise pre-trip guidance, handle booking alterations, add-ons, and unique requests, and assist in complex or sensitive customer situations with professionalism and empathy. Ensure that all interactions are documented in our CRM systems. Operational Excellence: Provide support in accordance with company SOPs, workflows, and quality standards. Meet key performance indicators (KPIs), including response time, resolution time, quality, and customer satisfaction targets. Maintain high accuracy in administrative and operational processes and collaborate with Fleet, Operations, Sales, and On-Trip teams to ensure smooth customer journeys. Identify potential risks or inconsistencies and escalate issues when necessary. Ownership & Accountability: Take charge of complex customer situations, ensuring resolutions are effective and in line with company practices.
Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and en…
AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services. Role overview The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, explaining solutions clearly, and guiding users through problem-solving steps. The goal is to ensure customers can use AvePoint’s solutions effectively and confidently. What you will do Respond to customer inquiries and technical issues related to AvePoint products Troubleshoot problems and identify root causes Communicate solutions in a clear and helpful manner Support customers in optimizing their experience with AvePoint’s platform Location This role is based in Manila, Philippines.
At NiCE Systems, we embrace challenges as opportunities to push our boundaries. We are driven by ambition and innovation, dedicated to setting and exceeding high standards. If you share our passion for excellence and growth, we invite you to explore a rewarding career with us that fuels your enthusiasm.What does the role entail?The Senior Business Applications Analyst plays a pivotal role in leading the analysis, definition, and execution of intricate business and system requirements for strategic projects. Collaborating closely with business stakeholders, product owners, project managers, and technical teams, this position ensures that solutions are well-defined, feasible, and aligned with business objectives. The Senior Business Applications Analyst is instrumental in refining processes, achieving delivery outcomes, and mentoring fellow analysts.
Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.We empower organizations to achieve transformative outcomes by utilizing innovative solutions and intelligent applications, ensuring they thrive in an intensely competitive landscape.With our extensive network of technology partners, profound domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.Job ResponsibilitiesDeliver on-site and/or remote technical support to end-users, diagnose and resolve technical issues.Oversee the deployment, maintenance, upgrades, and support of client computer systems, including hardware, software, operating systems, and networks.Manage Windows OS, Active Directory, Office 365, and Intune configurations, along with patching and file server management.Ensure a high level of user satisfaction by providing excellent customer service and tailored solutions to meet clients' needs.Handle IT asset management and other ad-hoc tasks as assigned.Knowledge of ITSM or ITIL principles is a plus.
Join UpGuard as a Technical Support Analyst, where you will be an integral part of our customer support team, ensuring our clients receive top-notch assistance with our innovative cybersecurity solutions. In this role, you will troubleshoot technical issues, provide timely resolutions, and help maintain high customer satisfaction through exceptional service.
Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.
Full-time|On-site|Manila, National Capital Region, Philippines
About the RoleJoin our dynamic support team as a Client Support Specialist! In this vital role, you will be the first line of communication for our clients, assisting them in resolving issues, navigating our platform, and maximizing their experience with Wordbee. You will collaborate closely with teams across Product, Operations, and Sales to ensure that every interaction is prompt, precise, and constructive.This position is perfect for individuals who thrive on troubleshooting, enjoy engaging with people from diverse backgrounds, and are eager to learn about innovative tools and workflows.Key ResponsibilitiesHandle client inquiries and support tickets with professionalism and empathy.Identify and resolve common platform or workflow challenges.Escalate complex issues to senior support or product teams as necessary.Enhance internal documentation and contribute to help center articles.Relay client feedback and insights to support the enhancement of Wordbee’s platform and processes.Work collaboratively with team members to ensure seamless transitions and maintain high service quality.Required Qualifications2–3 years of experience in client or technical support, preferably within a SaaS or tech-driven organization.Exceptional communication and problem-solving abilities.Familiarity with support platforms such as Zendesk or equivalent tools.Proficient in English, both spoken and written.Located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in providing support to clients in the localization, language, or technology industries.Interest in developing client resources, such as tutorials or instructional guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to manage multilingual projects daily. At Wordbee, we value your insights, encourage your curiosity, and provide opportunities for you to expand your skills while being part of a supportive, collaborative team that assists clients across Europe and beyond.
Full-time|On-site|Manila, Metro Manila, Philippines
Role Overview Datacom1 is looking for a Change Analyst in Manila. This role supports the management and implementation of change initiatives across the organization. The Change Analyst examines how changes affect teams and processes, develops strategies to guide transitions, and helps keep stakeholders informed and involved. What You Will Do Analyze the impact of proposed changes on people, systems, and workflows Create and refine strategies to support smooth transitions Communicate with stakeholders to ensure they understand and are engaged in change processes Contribute to more efficient operations and help the organization adapt to change Location This position is based in Manila, Metro Manila, Philippines.
ABOUT LONE WOLFAt Lone Wolf, we simplify real estate transactions through a seamless digital lead-to-close experience tailored for agents, brokers, and their clients. With over 30 years of experience in the industry, we've been at the forefront of innovation to support real estate professionals since day one. Join us as we embrace diversity and individuality within our team, celebrating our differences to enhance our shared values and relationships.JOB SUMMARYAs a Customer Support Associate, you will deliver exceptional technical support and troubleshooting assistance to our valued customers through various communication channels including phone, email, and chat. You will guide customers on product functionalities and features while addressing inquiries with professionalism. Your role will also involve conflict resolution and escalation when necessary. Ideal candidates are passionate about customer service and dedicated to providing a Human, Easy, and Smart experience.
At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our cutting-edge AI-driven scenario planning and analytics platform. Our mission is to empower our customers to surpass their competition and thrive in the ever-evolving marketplace.What brings Anaplanners together across different teams and locations is our unwavering commitment to our customers' success and our Winning Culture.Our clientele includes some of the most prestigious names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global enterprises that trust our exceptional platform.Our Winning Culture fuels our teams of innovators. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, pursue ambitious goals with dedication, and celebrate our achievements—big and small.Guided by principles of being strategy-led, values-based, and disciplined in execution, you will find inspiration, connection, development, and rewards here. We welcome everything that makes you unique; join us and together let’s create what comes next!Job OverviewAs a Level 2 Support Analyst, your main objective will be to provide an exceptional support experience to all Anaplan customers. You will play a crucial role in resolving intricate and often critical support issues, becoming an essential part of our customers' journey with Anaplan. A successful candidate will possess strong problem-solving skills, empathy, emotional intelligence, and thrive in a fast-paced environment.Key ResponsibilitiesCase Ownership and Resolution: Assume full accountability for Level 2 cases, prioritizing based on urgency and customer impact. Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with customers throughout.In-depth Technical Investigation: Research and analyze complex issues related to the Anaplan platform and its integration technologies. This involves examining applications and server logs, replicating customer issues in a testing environment, and collaborating with engineering teams for bug resolution.Customer Collaboration: Engage with customers through the case portal and, when necessary, conduct live troubleshooting sessions via calls and screen sharing to efficiently gather information and resolve issues in real-time.Knowledge Management: Contribute to the knowledge base by documenting case resolutions and best practices to enhance the support team's effectiveness.
As a Refund Analyst at Spreetail, you will play a pivotal role in ensuring customer satisfaction through meticulous handling of refund processes. Your analytical skills will be essential in identifying trends, resolving issues, and improving our refund systems. Join our dynamic team and contribute to enhancing our operational efficiency.
Harbor is on the lookout for talented Support Analysts to become a part of our innovative Legal Technology & Operations – Applications Management Services team. We pride ourselves on delivering exceptional service to our clients with managed service agreements. Our team's extensive expertise in legal processes and technology spans various platforms, primarily focusing on Intapp, Elite 3E, and iManage products. We also integrate with other essential systems such as practice management and document management systems, as well as external data providers. Our role encompasses both advisory services and hands-on support, collaborating with clients to minimize risk and costs through operational enhancements, effective data management, and strategic technology utilization.As a Support Analyst, you will work closely with both senior and junior internal resources, as well as our clients, ensuring accurate prioritization and timely execution of routine tasks alongside continual improvement initiatives. This is a hybrid position with an office located in the metro Manila area.
About the Role Join our innovative team at HelloFresh in the vibrant Inoza Tower, BGC. We are dedicated to harnessing cutting-edge technology to craft outstanding experiences. Our culture thrives on collaboration, continuous learning, and a steadfast commitment to excellence. Here, you'll have the chance to engage in meaningful projects, enhance your skills, and flourish in a nurturing environment that appreciates diverse perspectives. As a Google IT Support Engineer, you will play a pivotal role in managing and optimizing our platform by troubleshooting complex issues, supporting users, and implementing automation and process improvements that enhance productivity and collaboration. Your contributions will be vital to our mission of achieving business success and elevating customer satisfaction. We welcome passionate individuals who can offer unique skills and insights. If you believe you would excel in this position, even if you don't meet every single requirement, we encourage you to reach out!
Role Overview AvePoint is looking for a Salesforce Support Engineer to join the team in Manila, Philippines. This role focuses on providing Level 1 and Level 2 support for clients, acting as the first point of contact for customer issues. The position involves troubleshooting, resolving technical problems, and working with the R&D team to investigate reported concerns. AvePoint values collaboration, adaptability, and a commitment to continuous learning. Main Responsibilities Handle customer inquiries and issues, taking full ownership from identification through to resolution. Build and sustain positive relationships with project stakeholders to support customer satisfaction throughout project support and maintenance phases. Stay composed and effective when faced with tight deadlines, unexpected technical challenges, or high-pressure situations. Carry out initial investigations into reported problems and work with cross-functional teams to develop solutions. Document support procedures and keep current with AvePoint’s products and services. What AvePoint Looks For Comfort working in an agile setting Strong teamwork and communication skills Interest in learning and adapting to new technologies
Full-time|On-site|Manila, National Capital Region, Philippines
About the RoleJoin our dynamic support team as a Client Support Specialist, where you will serve as the primary contact for our clients. Your role will be to assist clients in troubleshooting issues, navigating our platform, and maximizing their experience with Wordbee. In collaboration with teams across Product, Operations, and Sales, you will ensure that all client interactions are effective, timely, and supportive.This position is perfect for individuals who thrive on problem-solving, enjoy engaging with a diverse clientele around the globe, and are eager to continuously learn about new technologies and workflows.Key ResponsibilitiesProvide professional and empathetic responses to client inquiries and support requests.Identify and resolve common issues related to our platform or workflows.Escalate complex issues to senior support or product teams when necessary.Contribute to the development of internal documentation and help center resources.Relay client feedback to enhance Wordbee's platform and service processes.Work collaboratively with colleagues to ensure seamless transitions and consistent service quality.Required Qualifications2-3 years of experience in client or technical support, preferably in a SaaS or technology environment.Excellent communication and problem-solving abilities.Proficient in using support platforms like Zendesk or similar tools.Fluent in English, both written and spoken.Must be located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in client support within the localization, language, or technology sectors.Passion for creating client resources such as tutorials or how-to guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to handle multilingual projects daily. At Wordbee, your insights are valued, and your curiosity is nurtured. You will have opportunities to enhance your skills while contributing to a collaborative and supportive environment that serves clients across Europe and beyond.
About UsAt Tarro, we are dedicated to revolutionizing the restaurant industry by empowering small, brick-and-mortar establishments. We eliminate the operational burdens of business management, creating seamless connections between restaurants and their customers through our vast ecosystem of products, including AI-driven order taking, delivery solutions, payment systems, and point-of-sale software. By merging technology with human touch, we address the real-world challenges faced by small business owners.Customer satisfaction is our priority and the key to our success. The restaurant sector in the U.S. represents a staggering $1 trillion total addressable market (TAM), yet it is still largely underserved by technology. While larger chains can afford advanced tech solutions, we firmly believe that small restaurant owners should have equal access to these technologies at reasonable prices.Having been profitable for nearly a decade, Tarro has achieved remarkable growth, with a 5x increase in revenue over the past four years. As of our last funding round in mid-2022, we were valued at $450M and have continued to expand our customer base, enhance our products, and grow our team. Thousands of loyal restaurants trust Tarro with their success, together serving nearly 20 million customers. We are thrilled to be recognized as one of Built In’s top companies to work for in 2023.To learn more about our culture and values, and to see how you can contribute to the success of mom-and-pop restaurants, please visit us here. Our mission: Helping restaurants thrive, not just survive.What We’re Looking ForWe are seeking a talented Data Analyst (Analytics Enablement) to enhance the data accessibility and utilization across Tarro. This vital role serves as the primary contact for data inquiries: you will manage the intake and prioritization of ad-hoc requests, swiftly resolve common questions using dashboards and SQL, and assign broader tasks to the appropriate team members.This is a unique opportunity to make a significant impact within a fast-growing, profitable startup where your contributions will directly affect product and business outcomes. We are looking for someone who excels in enablement and, as they develop, can take on larger analytics projects and data engineering tasks based on performance and team requirements.Your AccomplishmentsManage internal Slack data requests, ensuring first responses within one hour during coverage hours.
Full-time|On-site|Manila, National Capital Region, Philippines
Viamericas, a leading and licensed money transmitter, excels in providing international money transfer, bill payment, check processing, and a myriad of other services through a vast network of agent locations across the United States and in 95 countries worldwide. Our mission is to empower immigrants by offering top-notch financial services that enhance their lives. At Viamericas, we are continuously on the lookout for exceptional talent who resonate with our core values of respect, innovation, integrity, and impact.This technical role within our software development team is pivotal in ensuring the quality of our products, features, bug fixes, and enhancements. The ideal candidate will possess a strong grasp of our business, the product development lifecycle, and experience in implementing enterprise-level software solutions. You should have a keen attention to detail and the analytical skills necessary to assess the functionality of our offerings. If you are a dedicated engineer with an unwavering commitment to success and a knack for identifying potential issues before they reach our customers, while also fostering knowledge within your team, we want to hear from you.We seek a results-oriented individual who takes initiative and is proactive in their approach. You will be expected to anticipate and resolve issues independently, ensuring that nothing obstructs the attainment of the company’s objectives. Your primary responsibility will be to design and execute high-quality tests for our products.
The Role Join HelloConnect as a Senior Category Support Coordinator and become an integral part of our innovative team that harnesses cutting-edge technology to craft outstanding customer experiences. We pride ourselves on a culture steeped in collaboration, continuous learning, and a relentless pursuit of excellence. Here, you will engage in meaningful work, enhance your skills, and thrive in a nurturing environment that appreciates diverse viewpoints and backgrounds. In this pivotal role, you will play a crucial part in maintaining operational excellence through precise data management. Acting as the technical and administrative cornerstone for the Strategic Procurement team, you will execute vital Source-to-Contract (S2C) preparatory functions within Workday Sourcing (WSS) and Icertis (CLM). Your attention to detail in Tender and Contract Administration will empower Category Managers to efficiently and compliantly initiate sourcing events, laying the groundwork for subsequent phases and contributing to our mission of driving business success and enhancing customer satisfaction. If you're passionate about making a difference and believe your unique skills can contribute to our success, we strongly encourage you to apply, even if you don’t meet every single requirement!
The Role At HelloConnect, located in the innovative Inoza Tower in BGC, you will join a vibrant team dedicated to harnessing cutting-edge technology to deliver outstanding experiences. Our work culture promotes collaboration, ongoing learning, and a relentless pursuit of excellence. Here, you will have the chance to engage in significant projects, expand your skill set, and thrive in an inclusive environment that celebrates diverse perspectives. As a Product Data Analyst, you will play a crucial role in our organization by turning data into actionable insights that inform our strategic decisions. This position requires proficiency in Python and SQL to analyze data, reveal trends, and provide recommendations that propel our business initiatives. You will work closely with stakeholders from Product, Data, and Business teams to pinpoint opportunities, assess outcomes, and facilitate data-driven decisions, all contributing to our mission of enhancing business performance and customer satisfaction. We are eager to welcome passionate individuals who can contribute their unique talents and ideas. If you feel you would excel in this role, even if you don’t meet every requirement, we encourage you to reach out!
ABOUT US Indie Campers is the leading campervan marketplace dedicated to making road trips accessible to everyone. With a strong emphasis on digital innovation and customer orientation, we have crafted an exceptional booking experience that offers high-quality road trips at competitive prices. To date, we have facilitated over one million nights of rentals through our platform and have welcomed more than 300,000 travelers from 169 different countries. Our extensive offerings include short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our available vehicles. Driven by our technological focus, we present exciting and challenging opportunities that require top-tier talent and motivation. We are expanding our team and invite those who share our vision to join us on this evolving journey. THE ROLE As a Global Support Agent, you will be vital in providing a seamless customer experience before the trip commences, addressing complex customer cases within our global support operations. In this role, you will be regarded as a customer expert, ensuring that rental inquiries, booking changes, documentation requests, and pre-departure concerns are managed efficiently, accurately, and with a strong customer-first approach. This position merges operational excellence, problem-solving, and ownership of intricate cases, directly influencing customer satisfaction and business performance. WHAT WILL YOU WORK ON? Customer Support & Case Management: Manage customer inquiries related to bookings, trip preparations, policies, and services via phone, email, and chat. Offer precise pre-trip guidance, handle booking alterations, add-ons, and unique requests, and assist in complex or sensitive customer situations with professionalism and empathy. Ensure that all interactions are documented in our CRM systems. Operational Excellence: Provide support in accordance with company SOPs, workflows, and quality standards. Meet key performance indicators (KPIs), including response time, resolution time, quality, and customer satisfaction targets. Maintain high accuracy in administrative and operational processes and collaborate with Fleet, Operations, Sales, and On-Trip teams to ensure smooth customer journeys. Identify potential risks or inconsistencies and escalate issues when necessary. Ownership & Accountability: Take charge of complex customer situations, ensuring resolutions are effective and in line with company practices.
