Client Care Analyst - International (Remote)

RainFocus develops software for in-person, virtual, and hybrid events, working with major companies such as Adobe, Cisco, IBM, Oracle, and VMware. The company values collaboration and ongoing improvement, encouraging employees to contribute ideas and support a culture of growth. Role overview The Client Care Analyst - International (Remote) serves as the fir…

HelloFresh is looking for a Customer Care Specialist to join the Client-Facing Operations team in Manila. This role acts as the first point of contact for customers and represents the HelloFresh brand in every conversation. Key responsibilities Handle customer inquiries through various communication channels Resolve issues and answer questions with care and accuracy Support a positive experience for each customer Location This position is based in Manila, Philippines.

Our Story: At Short Story, we are an award-winning, technology-driven retailer committed to empowering petite women who stand 5'4" and under. Our mission is to craft a seamless shopping journey, allowing millions of petite women to dress with effortless confidence.As a rapidly expanding startup, we are transforming the retail landscape through a data-driven learning system that utilizes customer feedback to design tailored products. Our innovative approach has garnered recognition from prestigious publications such as Forbes and Fortune, and we are supported by leading investors who share our vision of establishing the next great consumer brand.Our Values: We are dedicated to building a company with intention and purpose, where our culture thrives on data insights, a commitment to perfect fit, and the agility to prioritize what truly matters.Transform Lives: We prioritize our customers, crafting everything we create to instill confidence.Demand Excellence: We deliver our best in fit and finish, paying meticulous attention to details that others might overlook.Embrace Challenges: We view obstacles as opportunities to innovate and create better solutions.Think Differently: We find joy in uncovering unique solutions that others may not see.We are seeking enthusiastic Customer Support Associates to join our Client Experience team. Our ideal candidates are passionate about startups, e-commerce, consumer brands, and emerging technologies, with a strong focus on doing right by people, clients, and the world.We are looking for proactive, empathetic team members who excel in problem-solving and are committed to delivering exceptional client experiences. Our goal is to find individuals who resonate with our values and can help maintain our high service standards.About the Role: As a vital member of the Client Experience team, you will play a crucial role in ensuring our clients enjoy a smooth and delightful experience.Your Responsibilities Will Include:- Providing CX Support: Addressing and managing client inquiries across multiple communication channels.- Handling Ad-Hoc Tasks: Performing ongoing clerical, administrative, and routine tasks to ensure daily client experience operations run seamlessly.- Engaging in Data Analytics: Monitoring performance metrics daily, weekly, and monthly, assisting in data collection, and elucidating the reasons behind trends.- Conducting User Interviews: Gathering valuable feedback to enhance our services and offerings.

Position: Credit AnalystSalary Range: Php 100,000/month (Final salary will be determined by the client based on the candidate’s qualifications and experience.)Working Hours: Following Australian business hoursWork Setup: Fully Remote under an Independent Contractor AgreementHolidays: To Be DeterminedRecruitment Process: May include multiple client interviews and an assessment.Company Overviewd2b-1 is a reputable financial services and mortgage broking company that specializes in providing personalized lending solutions for individuals and investors. Our organization collaborates with a diverse panel of lenders to deliver competitive loan options while ensuring compliance, accuracy, and a strong focus on customer service.Role SummaryThe Credit Analyst will evaluate client financial profiles, determine borrowing capacities, and verify that loan applications comply with lender policies and regulatory standards. This role entails close collaboration with brokers and lenders to structure applications, manage credit risk, and facilitate successful loan outcomes.Key ResponsibilitiesAnalyze client financial data including income, expenses, liabilities, and assets.Assess borrowing capacity and identify appropriate loan products from various lenders.Prepare, structure, and review loan applications before submission.Recognize credit risks and provide solutions to mitigate them.Collaborate with stakeholders to ensure effective loan processing.

About the Role d2b-1 is seeking a Credit Analyst to help evaluate creditworthiness and assist with financial decision-making. This position is fully remote, open to candidates based in Manila, Metro Manila, Philippines. What You Will Do Assess credit applications and analyze financial information Support the team in making informed financial decisions Collaborate with colleagues across the organization Work Location This is a remote role. Work from anywhere within the Manila area while staying connected with the team online.

At Umpisa Inc., we are dedicated to establishing the Philippines as a prominent technology hub on the global stage.As a forward-thinking technology services provider, Umpisa Inc. collaborates with various industries, clients, and talented individuals to innovate groundbreaking solutions through digital transformation, advanced software development, and strategic venture creation.We are committed to developing top-tier, impactful products and solutions that enhance the lives of organizations and individuals alike. We offer fulfilling, challenging, and rewarding career opportunities in software development, product innovation, emerging technologies, and more for qualified candidates.

Role Overview d2b-1 is seeking a Credit Analyst to join its remote team supporting an Australian mortgage brokerage. This full-time position is based in Manila, working Australian business hours and observing Australian holidays. The brokerage operates across Queensland and Victoria, with over two decades of experience in residential and investment lending, refinancing, and first-homebuyer support. What You Will Do Assess client financial documents, including payslips, income breakdowns, and employment types. Calculate base salary, overtime, and variable income with accuracy. Interpret and apply lender policies to determine borrowing capacity and recommend suitable loan products. Use multiple lender servicing calculators to compare scenarios. Employ Quickli for borrowing capacity assessments. Align client financial data with appropriate lending options to support successful settlements. Lender Policy and Niche Expertise Develop and maintain deep knowledge of various lender credit policies and niche offerings. Identify the most suitable lenders for each scenario, considering policy strengths and risk profiles. Apply lender-specific rules, such as: How overtime is treated (full vs. shaded) Self-employed documentation requirements (1-year vs. 2-year financials) Differences in income verification standards Recognize and utilize lender niches, for example: ANZ: Allows 1-year self-employed financials in certain cases Macquarie Bank: Accepts no financials/accountant letters when company income is excluded Stay current with lender policy changes and proactively apply updates to client scenarios. Use policy expertise to structure deals for approval, not just assessment. Compensation and Details Salary: PHP 80,000 - 115,000 per month Location: Remote (Manila, Metro Manila, Philippines) Schedule: Full-time, aligned with Australian business hours Holidays: Australian public holidays observed

Role Overview d2b-1 is hiring a Settlements & Client Services Manager based remotely in Manila, Metro Manila, Philippines. This position oversees client settlement processes and ensures service standards remain high across all client interactions. What You Will Do Coordinate daily settlement activities to ensure smooth and accurate processing. Manage client inquiries, resolving issues and maintaining strong client relationships. Lead and support a team focused on delivering reliable and responsive client service. Identify ways to improve operational workflows and enhance client satisfaction. What We Look For Strong attention to detail and organizational skills. Experience managing settlement processes or client service operations. Ability to guide a team and foster a culture of quality service. Commitment to maintaining reliability and high standards in client interactions.

Location: Manila, Metro Manila, PhilippinesContract type: Independent ContractorCompensation: $1,200 – $1,500 USD per month (₱70,000 – ₱90,000 PHP)Schedule: Monday to Friday, 9:00 AM – 5:00 PM EDT/EST Fiscal.ai develops a research and data platform for the capital markets, combining a research terminal with modern APIs. Headquartered in Toronto and backed by $13M in venture funding, the company serves thousands of customers and millions of end-users. Fiscal.ai aims to set new standards for financial data companies in the AI era. Role overview The Equity Analyst (KPI) - Contractor role centers on analyzing and compiling financial data from publicly listed companies. This position focuses on tracking and interpreting key performance indicators to generate insights into company performance. The analyst will help maintain the accuracy of Fiscal.ai’s database, respond to customer data requests, and contribute to new product initiatives related to financial data and analytics. A strong background in finance and accounting, especially in financial reporting and equity analysis, is important for success in this role. Key responsibilities Analyze and compile financial data from publicly listed companies, with an emphasis on monitoring and interpreting KPIs. Update the database on a quarterly reporting schedule to ensure data integrity. Process customer data requests efficiently. Review and update company data in response to changes in financial reporting. Develop standardized KPI frameworks for various industries. Support the launch of new Fiscal.ai data initiatives.

At TTEC Digital, we empower our clients to foster a workplace where employees feel appreciated and supported, emphasizing that exceptional customer experiences begin with prioritizing employees. Our vision is to create an environment where individuals can truly excel.We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U.S. time zones for this full-time role.As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.The Client Success Team Lead will be responsible for two main functions:50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.

Position: Credit Analyst / Loan ProcessorSalary: Up to ₱100,000+ PHP (Final salary is determined based on the candidate’s skills and experience.)Working Hours: FlexibleWork Setup: Fully RemoteHolidays: Observance of New Zealand Public Holidays.About Our ClientOur client is a leading Australian mortgage brokerage committed to delivering strategic financial solutions tailored for a wide range of residential and investment needs. With a focus on a high-growth environment, the firm fosters a supportive and 'toxic-free' culture that emphasizes long-term professional growth alongside operational excellence. Utilizing cutting-edge industry tools and streamlined workflows, the team ensures efficient loan processing and an exceptional client experience in the Australian property market.About the RoleAs a Credit Analyst and Loan Processor, you will oversee the entire mortgage process, from initial financial assessments and serviceability calculations to final loan submissions. You will evaluate intricate income structures, adhere to 'Best Interests Duty' (BID) guidelines, and proactively handle lender inquiries to achieve timely approvals. This role is ideal for highly analytical professionals adept at navigating the complexities of Australian lending policies while communicating effectively with brokers, lenders, and clients.Key Responsibilities1. Financial Analysis & Credit AssessmentIncome Verification: Assess complex income scenarios, including PAYG (base, overtime, bonuses, commissions) and self-employed financial documentation (Tax Returns and Financial Statements).Serviceability Calculations: Employ lender-specific calculators (e.g., CBA, NAB, Westpac, ANZ, Macquarie) and tools like Quickli to ascertain maximum borrowing limits.Liability Management: Scrutinize Credit Reporting (CCR) and bank statements to verify existing liabilities, including home loans, personal loans, and credit cards.Complex Scenarios: Structure transactions involving multiple investment properties, equity releases (cash-outs), and intricate arrangements like SMSF or Trusts.2. Loan Processing & LodgmentData Entry: Accurate data entry into CRM platforms such as Salestrekker/Pipedrive and submission via ApplyOnline or lender portals.Compliance & Documentation: Prepare and review credit guides, initial checklists, and Product Comparison emails to ensure compliance with all 'Best Interests Duty' (BID) requirements.

Join our team as an IT Security Analyst at Harbor Global, where you will play a crucial role in safeguarding our company's information systems and data from security breaches and cyber threats. You will be responsible for monitoring, assessing, and implementing security measures to protect sensitive information and maintain compliance with industry regulations.Your expertise will be vital in identifying vulnerabilities, conducting risk assessments, and developing security protocols. You will collaborate with IT teams to ensure that security policies are integrated into all aspects of our technology infrastructure.

The Client Finance Group at Code and Theory is dedicated to providing accurate, timely, and efficient financial operations and client billing processes that bolster both our clients and internal teams. As a Client Finance Coordinator, you will be instrumental in managing client billing activities, monitoring project expenses, and collaborating with producers and finance leaders to ensure financial precision across various campaigns and projects. Your responsibilities will include coordinating billing tasks, reviewing vendor invoices, and maintaining comprehensive financial records, all aimed at fostering transparency, accountability, and effective financial governance across our client-focused initiatives.

Role Overview Turnitin LLC is hiring an Associate Product Usage Analyst for a fully remote position based in the Philippines. This role focuses on analyzing how users interact with Turnitin’s products to uncover trends and opportunities for improvement. What You Will Do Examine product usage data to identify patterns and areas for enhancement. Work closely with teams from different disciplines to understand user needs. Share findings that help shape future updates to Turnitin’s educational technology tools. Location This is a remote role open to candidates based in the Philippines.

About the RoleJoin our dynamic support team as a Client Support Specialist! In this vital role, you will be the first line of communication for our clients, assisting them in resolving issues, navigating our platform, and maximizing their experience with Wordbee. You will collaborate closely with teams across Product, Operations, and Sales to ensure that every interaction is prompt, precise, and constructive.This position is perfect for individuals who thrive on troubleshooting, enjoy engaging with people from diverse backgrounds, and are eager to learn about innovative tools and workflows.Key ResponsibilitiesHandle client inquiries and support tickets with professionalism and empathy.Identify and resolve common platform or workflow challenges.Escalate complex issues to senior support or product teams as necessary.Enhance internal documentation and contribute to help center articles.Relay client feedback and insights to support the enhancement of Wordbee’s platform and processes.Work collaboratively with team members to ensure seamless transitions and maintain high service quality.Required Qualifications2–3 years of experience in client or technical support, preferably within a SaaS or tech-driven organization.Exceptional communication and problem-solving abilities.Familiarity with support platforms such as Zendesk or equivalent tools.Proficient in English, both spoken and written.Located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in providing support to clients in the localization, language, or technology industries.Interest in developing client resources, such as tutorials or instructional guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to manage multilingual projects daily. At Wordbee, we value your insights, encourage your curiosity, and provide opportunities for you to expand your skills while being part of a supportive, collaborative team that assists clients across Europe and beyond.

Job Overview:Join our dynamic team as a Property Management Specialist, where your organizational skills and attention to detail will shine! In this role, you'll manage the daily operations of our rental properties, ensuring a seamless experience for both tenants and property owners. The ideal candidate will demonstrate proficiency in AppFolio, Buildium, and QuickBooks, enabling them to efficiently manage tenant accounts, process payments, track expenses, and produce detailed financial reports. Your strong communication and problem-solving capabilities will be essential in addressing tenant inquiries, lease agreements, and maintenance requests.Core Responsibilities:Oversee rental properties utilizing AppFolio and Buildium, maintaining up-to-date tenant and property information.Facilitate lease agreements, renewals, and terminations, ensuring adherence to local rental regulations.Process rent payments, late fees, and security deposits promptly.Respond to tenant inquiries and maintenance requests professionally and efficiently.Monitor income and expenses, generate financial reports, and perform account reconciliations using QuickBooks.Collaborate with property owners, vendors, and maintenance teams for repairs and inspections.Conduct thorough tenant screenings, background checks, and manage application processes.Support property marketing initiatives, including posting rental listings and arranging property showings.Ensure compliance with Fair Housing laws and other relevant property management regulations.Maintain organized documentation of leases, invoices, and financial records.If you're a dedicated property management professional with expertise in AppFolio, Buildium, and QuickBooks, we invite you to apply!

Join our innovative team as an Interior/Exterior Renderer! We are seeking a highly skilled individual with a keen eye for detail and a passion for creating stunning renderings for both interior and exterior projects. The successful candidate will be adept at producing high-quality visualizations quickly and efficiently. You will model furniture and fixtures with precision and work collaboratively with our team to ensure projects meet client specifications.Key Responsibilities:Produce realistic and detailed renderings for interior and exterior designs.Accurately model furniture, fixtures, and architectural elements as required.Collaborate effectively with team members to meet project deadlines.Align all work with client specifications and expectations.Manage your time effectively to deliver projects within tight deadlines.Requirements:Proficient in AutoCAD, Revit, 3DS Max, SketchUp, and various rendering software.Excellent communication skills with fluency in English.Experience in modeling furniture and fixtures.Ability to work during our designated office hours and meet deadlines.Demonstrated ability to provide quick turnaround on tasks.Preferred Skills:Strong attention to detail and accuracy in rendering.Ability to work both collaboratively and independently.

Intuition Machines harnesses the power of AI and machine learning to create robust enterprise security solutions. Our groundbreaking research supports systems that protect hundreds of millions of users globally, driven by a diverse, distributed team. You may recognize us from our flagship product, the hCaptcha security suite. We value efficiency, with minimal overhead, agile teams, and a focus on rapid iteration.As a Senior Cyber Security Analyst, you will utilize your deep knowledge in bot detection, web traffic analysis, and advanced behavioral analytics to investigate and identify irregular activities within our hCaptcha SaaS security platform.Your key responsibilities will include conducting in-depth investigations into potential automated and human threats, analyzing intricate patterns and behaviors, and formulating actionable insights to bolster our security framework. By collaborating closely with various teams, you will play a vital role in enhancing our AI and machine learning detection and response capabilities, ensuring our platform remains resilient against the ever-evolving landscape of cybersecurity threats.

ABOUT US Indie Campers is a pioneering travel-tech company dedicated to making road trips accessible for everyone. Our innovative digital platform allows travelers to book campervans, creating unforgettable journeys across various countries. As we rapidly expand, we are seeking inquisitive and motivated students eager to gain practical experience in a vibrant international setting. THE ROLE As a Finance Intern, you will play a vital role in supporting the APAC Finance team with everyday financial operations and reporting. This position offers an excellent opportunity to understand how finance influences business decision-making in a dynamic environment. You will collaborate closely with the Finance team, gaining hands-on experience through real projects. WHAT YOU’LL DO Assist in the preparation of straightforward financial reports and trackers Help organize financial data using Excel or Google Sheets Support the monitoring of expenses and budgets Help review and categorize financial documents Collaborate with various teams to gather necessary information Assist with ad hoc finance projects as required WHO WE’RE LOOKING FOR Currently pursuing a degree in Finance, Accountancy, Business, Economics, or a related field Proficient in Excel or Google Sheets Detail-oriented and well-organized Eager to learn and ask questions Responsible with the ability to meet deadlines Strong communication skills in English No prior work experience is necessary. WHAT YOU’LL GAIN Valuable finance experience in a global company Insight into real business operations Mentorship from seasoned finance professionals A collaborative and nurturing team environment Paid internship INTERNSHIP DETAILS Department: Finance – APAC

Encora is hiring a Data Quality Analyst in Manila. This role focuses on analyzing data, implementing automation, and applying Angular expertise to strengthen data analysis and reporting. The work supports better data workflows and helps teams make informed decisions. What you will do Create detailed test cases based on business requirements to ensure data quality. Perform data quality checks during ad-hoc data extraction tasks. Test data outputs promptly to meet service level agreements (SLA). Work with Data Analysts and Project Management Officers to gather and analyze requirements for test case development. Support peer reviews of data outputs before user acceptance testing (UAT). Keep quality assurance documentation and artifacts organized for future use. Run data testing on outputs from Data Analysts using SQL. Contribute to a collaborative team atmosphere. Join daily stand-up meetings to share updates and discuss challenges. Requirements 3 to 5 years of experience in Quality Assurance, including knowledge of testing methodologies, terms, and concepts. Strong SQL skills. Hands-on experience with Google Data Studio, Google Sheets, and Excel. Familiarity with Google BigQuery, Tableau, Power BI, and Metabase is preferred. Experience with Hadoop or other Big Data tools is a plus. Knowledge of JIRA and Confluence is an advantage.