Cloud Site Reliability Engineer - Customer Experience

At NiCE, we embrace challenges as opportunities to expand our horizons. We are driven, innovative, and relentless in our pursuit of excellence. Our commitment to setting and exceeding high standards creates a dynamic environment where ambition thrives. If you share our passion for success, we invite you to explore an exceptional career with us that will igni…

Role overview Nice Systems is looking for a Cloud Systems Engineer based in Manila, Philippines. The main focus of this position is to build and support cloud-based systems that enhance customer experience. Collaboration with various teams across the company is a key part of the role, ensuring technical solutions meet customer needs and expectations. What you will do Design, implement, and maintain cloud systems that prioritize customer experience Work closely with cross-functional teams to deliver reliable technical solutions Support initiatives that improve efficiency and user satisfaction through cloud technology Location This position is based in Manila, Philippines.

At NiCE, we believe in pushing boundaries and redefining standards. We are innovators, dedicated to excellence and driven to succeed. If you’re ready to join a dynamic team that thrives on challenges and seeks to make a significant impact, we have an exciting career opportunity for you!What does the role entail?The Senior Cloud Network Engineer will oversee the architecture and security of NiCE's public and private cloud networks.This position involves evaluating both current and emerging technologies, working closely with the DevOps team and various business units to develop and enforce best practices. You will engage with AWS, Azure, GCP, and NiCE's own private cloud environments.Deep expertise in cloud technologies, particularly AWS and Azure, is essential. Candidates should possess substantial knowledge in cloud-specific networking, including VPC/VNET design, peering, VPN Gateways, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, and other cloud-related endpoints.A solid foundation in networking is required, with skills in advanced routing (BGP, OSPF), Firewalls, VPNs, Load Balancers, Ethernet switching, VoIP, and MPLS technologies. This role includes creating detailed design specifications and ensuring adherence to standards. You will also mentor fellow engineers and serve as the escalation point for cloud-related challenges.Your Impact:Act as an internal consultant across various business units, representing the Network team.Research and evaluate cloud technologies to meet current and future demands.Establish repeatable design strategies and automation processes.Update CloudFormation using JSON/YAML, Resource Manager, and Deployment Manager.Conduct design reviews of projects led by peers.Provide deep analysis and solve complex problems as the escalation point.Lead technical projects as needed.Communicate complex technical information effectively to diverse audiences, including stakeholders and engineers.

At NiCE, we embrace boundless challenges and strive to surpass our limits. Our ambition drives us to innovate and succeed. If you share our passion, we invite you to explore an extraordinary career opportunity that will ignite your potential.We are looking for a meticulous and strategic Senior Cloud Operations Engineer, CX to lead the planning, coordination, and implementation of Salesforce releases across various environments. This role is crucial in ensuring that new features, enhancements, and bug fixes are delivered efficiently, securely, and with minimal disruption to business operations. The ideal candidate will possess a profound understanding of Salesforce architecture, DevOps methodologies, and release governance.

At TTEC Digital, we empower organizations to cultivate a workplace where employees feel appreciated and supported. We believe that a remarkable customer experience starts with an engaged workforce. Our mission is to create an environment where employees can truly excel.As part of the TTEC Digital Genesys Partner Practice, our team of customer experience (CX) designers, consultants, engineers, and data scientists has been recognized with the prestigious Genesys Partner of the Year award 15 times. With over 400 certifications, we have the expertise to integrate the Genesys platform and its components into intricate, multi-platform environments, delivering consistent results that enhance customer experiences.The Genesys Cloud Lead Support Engineer plays a crucial role in managing support ticket activities and leading escalations. This position involves providing client support to address and resolve concerns, ensuring an optimal experience for both clients and customers. By diagnosing issues and analyzing application programming, the engineer will identify root causes and implement effective solutions or guide clients through the resolution process. The support can range from minor to complex issues.

At TTEC Digital, we empower our clients to create a workplace where every employee feels appreciated and supported, as we believe that an exceptional customer experience begins with a satisfied employee. Our vision is to cultivate an environment where individuals can truly excel.The TTEC Digital Genesys Partner Practice comprises a dynamic team of customer experience (CX) designers, consultants, engineers, and data scientists. We are proud to have been recognized as Genesys' Partner of the Year 15 times, holding over 400 certifications. Our expertise enables us to integrate the Genesys platform, applications, and components into complex, multi-platform environments seamlessly, delivering results that enhance the customer experience.As a Genesys Cloud Support Engineer, you will provide essential customer support to address and resolve various concerns, ensuring an optimal customer journey. Your role will involve diagnosing issues, reviewing application programming, and identifying root causes, allowing you to implement effective solutions or guide customers through the process. The support you provide may range from straightforward queries to complex challenges.

At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.

Join Us as a Senior Manager of Customer Experience!At Point Digital Finance, we are on a mission to enhance homeownership by making it more accessible and valuable. As a Senior Manager in our Customer Experience team, you will lead a dedicated group of approximately 50 professionals responsible for handling homeowner communications via phone and email, while also providing essential support to our sales efforts.Key Responsibilities: You will ensure our team delivers prompt, high-quality support at scale, reinforcing our sales processes through effective follow-ups and document collection.What We Offer: A collaborative environment that values flexibility and connection, with at least one in-office day each week in our BGC Manila location. Enjoy the benefits of a hybrid work model that fosters teamwork and a people-first culture.

Join Toku, a leader in cloud communications, where we craft tailored customer engagement solutions that transform enterprise experiences. Our comprehensive approach empowers businesses to navigate the complexities of digital transformation, ensuring they deliver mission-critical customer experiences through our innovative cloud communication solutions. With a blend of local consulting expertise, customized technology, regional infrastructure, connectivity, and global reach, Toku meets the diverse needs of large-scale enterprises. Headquartered in Singapore, our operations extend across APAC and into growing global markets. This hybrid NOC and Level 1 Technical Support role is vital in monitoring, incident triage, and customer issue resolution for Toku's voice and messaging platform. You will be instrumental in identifying issues, conducting initial validations, and ensuring expedient and precise escalations while maintaining robust communication with customers. This position requires a combination of system monitoring, basic VoIP troubleshooting, and application-level support in a 24/7 environment. Ideal candidates are attentive, dependable, and thrive in a structured, shift-based operational setting.

At TTEC Digital, we empower organizations to create a workplace where employees feel appreciated and supported. We believe that an exceptional customer experience is rooted in the well-being of our employees. Our vision is to cultivate an environment where team members can thrive and succeed.TTEC Digital is excited to invite an AWS Solutions Engineer to our expanding AWS Contact Center practice. In this pivotal role, you will be a vital technical partner in our pre-sales and market entry strategies, crafting innovative customer-focused solutions, and equipping our delivery teams with reusable resources and accelerators.This position is fully remote! Applicants must be open to interviewing and working within US-based time zones for this full-time role.

Join Rocket Partners as a passionate and driven Junior Java Cloud Engineer in our Manila office, located at Robinsons Summit Center, Makati City. This position requires you to work onsite during the probationary period, transitioning to a hybrid schedule thereafter. You will work from 2 PM to 11 PM PST. At Rocket Partners, we thrive on tackling complex technological challenges and leveraging cloud solutions to foster innovation. We seek creative minds who can design, develop, and implement novel solutions from the ground up. Our values are centered around curiosity, initiative, persistence, and growth. Established in 2016, Rocket Partners has experienced remarkable growth, remaining independently profitable without the backing of venture capital or private equity firms. We are eager to welcome new talents who share our commitment to driving client success. As an Entry Level Java Cloud Engineer, you will gain invaluable experience in application development using Java Spring Boot and Angular, collaborating with seasoned engineers in a nurturing environment that emphasizes personal and professional growth.

Join Rocket Partners as a Junior Java Cloud Engineer in our Manila office, located at Robinsons Summit Center. This full-time position requires onsite work during the probationary period, followed by a hybrid schedule. You will work from 2 PM to 11 PM PST. At Rocket Partners, we are dedicated to overcoming complex technological challenges for our clients by leveraging the cloud to create innovative solutions. We seek a proactive and skilled Junior Java Cloud Engineer to enhance our talented team of experts. This role is perfect for individuals who enjoy building new solutions from the ground up and are committed to fostering sustainable success for both our organization and our clients. Founded in 2016, Rocket Partners has achieved impressive growth independently without venture capital or private equity backing, remaining consistently profitable. As we expand our business, we invite passionate individuals to contribute to our clients' success. The ideal candidate will have 1-2 years of experience in software development, with a solid foundation in both backend and frontend technologies, particularly in scalable, cloud-native microservices.

At NICE, we embrace challenges as opportunities for growth. We are ambitious and committed to excellence, always pushing boundaries while striving for victory. If you share our passion and drive, we invite you to explore a career with us that will ignite your potential.What is this role about?The Senior Client Services Project Manager is responsible for leading complex, enterprise-level implementations of NICE solutions within diverse customer settings. This position requires advanced project management skills, strong consultative abilities, and the capacity to influence and guide clients through substantial, multi-system transformation initiatives. The Senior PM serves as the primary point of accountability for successful project delivery, focusing on scope clarity, solution alignment, risk management, and ensuring a remarkable customer experience throughout all phases of the project.This role demands extensive experience in managing customer-facing projects, particularly those involving integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, while also leading cross-functional teams across Professional Services, Product, Support, and external partners.

Location: Manila, Philippines Team: Build and Deploy Role: DevOps Engineer - Customer Experience Role Overview This DevOps Engineer role sits within NiCE Systems' Build and Deploy team. The focus: designing, building, and maintaining CI/CD pipelines, release automation, and build systems that help engineering teams deliver software reliably and efficiently. The Manila-based team works closely with colleagues around the globe in a collaborative and supportive environment. What You Will Do Design, develop, and maintain continuous integration and deployment pipelines. Support and help build software-defined infrastructure solutions. Coordinate build and release activities with engineering and related teams. Create and implement automated quality gates and release controls. Work with teams to define and improve code quality metrics and measurement practices. Research, evaluate, and prototype new technologies to improve DevOps workflows and delivery speed. Promote DevOps best practices by collaborating with engineering, operations, and technical teams. Manage daily operations for build systems, deployment pipelines, and source control platforms. Maintain, support, and upgrade DevOps tools and systems as needed. Provide occasional off-hours support for scheduled releases or urgent incidents, with advance coordination.

Role overview The Senior Cloud Operations Engineer - Salesforce Administrator at nice focuses on managing cloud operations with a particular emphasis on Salesforce administration. The role is responsible for ensuring Salesforce applications function reliably and integrate effectively with other systems. What you will do Oversee daily cloud operations to support system performance and reliability. Administer Salesforce applications, including configuration and integration work. Collaborate with teams across departments to design and implement solutions that enhance the cloud infrastructure. Location This position is based in Manila, Philippines.

Role Overview NiCE is looking for a DevOps Engineer to join the Build and Deploy team in Manila, Philippines. This group manages the CI/CD pipelines, build systems, and release automation that help engineering teams deliver software efficiently. The Manila office brings together engineers from different backgrounds in a collaborative setting. Main Responsibilities Design, develop, and maintain CI/CD pipelines. Build and support software-defined infrastructure solutions. Coordinate build and release activities with internal stakeholders across engineering teams. Develop and implement automated quality gates and release controls. Work with teams to establish and improve code quality metrics and measurement practices. Research, evaluate, and prototype new technologies to enhance DevOps processes and efficiency. Promote DevOps best practices in collaboration with engineering, operations, and technical teams. Oversee daily operations of build systems, deployment pipelines, and source control platforms. Perform routine maintenance, support, and upgrades for DevOps tools and systems. Provide occasional off-hours support for scheduled releases or critical incidents, with advance coordination. Location This role is based in Manila, Philippines.

Location: Manila, Philippines Team: Build and Deploy Role Overview NiCE is growing its team in Manila. The Senior DevOps Engineer will join the Build and Deploy group, focusing on designing and implementing CI/CD pipelines, build systems, and release automation. This work supports engineering teams in delivering reliable and efficient software. The role involves close collaboration with colleagues both locally and globally. What You Will Do Design, implement, and improve CI/CD pipelines for a range of applications and environments. Lead projects to advance software-defined infrastructure and automation practices. Coordinate complex build and release processes with engineering, operations, and QA teams. Define and refine automated quality gates, release controls, and deployment standards. Work with engineering teams to set code quality metrics and operational standards. Spot process inefficiencies and drive improvements in automation, deployment, scalability, and reliability. Research and recommend new tools and technologies to strengthen DevOps capabilities. Provide technical leadership on best practices, branching strategies, environment management, and release processes. Oversee daily operations of source control, pipeline, and deployment systems. Manage maintenance, upgrades, and performance tuning for DevOps platforms. Support production and pre-production releases, including off-hours support for critical incidents. Mentor engineers and help build DevOps knowledge across the organization.

Role Overview NiCE is looking for a Senior Cloud Database Engineer based in Manila to help maintain and optimize SQL Server databases in a 24/7 operational setting. This role focuses on keeping systems running smoothly and securely at all times. What You Will Do Install, configure, upgrade, monitor, and maintain multiple SQL Server databases. Tune database and application performance to support continuous operations. Develop and enforce backup and recovery policies and procedures. Implement and manage security measures for databases. Create, maintain, and monitor SQL queries to support business needs. Take on additional tasks as assigned by management. Location This position is based in Manila, Philippines.

ABOUT USAt Lever, we are on a mission to revolutionize the way companies attract and engage top-tier talent. Founded nine years ago, Lever has become the trusted partner of industry leaders like Netflix, Atlassian, KPMG, and McGraw-Hill Education. Our innovative hiring software is reshaping the recruitment landscape, and we are looking for talented individuals to join us as we continue to grow and transform the talent acquisition space.We take immense pride in the company we've built, having been recognized as the #1 workplace in San Francisco and a top employer across the United States. Our team, affectionately known as “Leveroos,” is our greatest asset, and we are dedicated to fostering a people-first culture that prioritizes professional development and employee well-being.

Role Overview Nice Ltd. is expanding its Build and Deploy team in Manila, Philippines. The Lead DevOps Engineer for Customer Experience will manage CI/CD pipelines, build systems, and release automation to help engineering teams deliver reliable software. This role works closely with engineers worldwide in a collaborative, growth-oriented environment. What You Will Do Design, develop, and continuously improve CI/CD pipelines for multiple products and environments. Promote software-defined infrastructure and automation practices throughout the company. Guide complex build, release, and deployment processes involving several teams and systems. Set up and maintain automated quality gates, release standards, deployment controls, and compliance checks within pipelines. Work with engineering, QA, operations, security, and architecture teams to improve delivery speed, quality, and reliability. Define and promote best practices for branching, code promotion, environment management, and release orchestration. Spot opportunities to enhance scalability, resilience, efficiency, and developer experience through automation and process improvements. Research, prototype, and recommend new technologies, tools, and frameworks to advance DevOps capabilities. Oversee daily operations, maintenance, and upgrades for source control, build, pipeline, and deployment systems. Lead troubleshooting and resolution for complex issues in pipelines, deployments, and related tooling. Support critical release activities, including occasional after-hours work for scheduled releases or urgent incidents, coordinated with the team in advance. Mentor engineers, provide technical direction, and serve as a subject matter expert in DevOps and release engineering. Help shape cross-team planning to ensure DevOps initiatives align with broader engineering objectives.