Contact Center Transformation Consulting Manager - Genesys | Manila

About the Role:We seek enthusiastic and skilled professionals to define innovative service strategies, design, and implement cutting-edge contact center solutions, and enhance our clients' service operations. Ideal candidates will possess exceptional communication skills, a solid understanding of relevant technologies, creative problem-solving abilities, and…

About the Job:Join our dynamic team at tasq-work as we seek dedicated and enthusiastic professionals to shape service strategies, design and implement cutting-edge contact center solutions, and enhance our clients' service operations. We value strong communication skills, a solid understanding of relevant technologies, innovative thinking, and a fervent commitment to quality.Key Responsibilities:Analyze customer requests for Contact Center solutions and provide tailored recommendations, especially focusing on On-Premise and Cloud/Hybrid Cloud Solutions.Oversee Contact Center engagements, particularly with Genesys, throughout all project delivery phases.Lead the preparation of business proposals, collaborating closely with internal teams and external vendors to respond effectively to RFIs and RFPs.Enhance Genesys capabilities in collaboration with other managers, expanding our practice through headcount growth, creating insightful viewpoints, and developing assets aimed at improving operational efficiency and customer experience for our clients.

About the Role:As a pivotal member of our team, you will collaborate closely with clients to design, develop, and implement transformative initiatives aimed at enhancing business performance.Position: Manager / Career Level 7 / 10 – 15 years of experienceLead the comprehensive design, development, and deployment of cloud-based contact center solutions utilizing Amazon Connect and other AWS services.Engage with senior business and IT stakeholders to conduct solution workshops, establish business cases for cloud migration, perform vendor evaluations, and develop transformation roadmaps.Design scalable, resilient, and secure contact center environments that integrate Amazon Connect with CRM, ITSM, workforce management, AI platforms, and other enterprise systems.Oversee project delivery, leading teams in requirements gathering, design sessions, demonstrations, stakeholder engagements, and ensuring successful implementation and value realization.Foster innovation through the development of reusable assets, prototypes, and demonstrations showcasing Amazon Connect capabilities including omnichannel support, analytics, AI, and AWS integrations.Support pre-sales initiatives by collaborating with AWS solution leads to respond to RFIs/RFPs, create proposals, present to clients, and estimate project efforts.Drive practice and personnel development by recruiting and mentoring talent, enhancing skills of existing team members, and cultivating a high-performance culture within the contact center transformation practice.Key Skills Required:Ability to embrace new challenges and a strong desire for continuous learning.Expertise in Amazon Connect, AWS cloud services, and CCaaS architectures.Robust techno-functional knowledge of contact center technologies (IVR, ACD, routing, omnichannel) and practical experience with integration frameworks (Salesforce, ServiceNow, bot platforms, APIs). Proven track record in managing large-scale business and operational transformation projects, particularly in the contact center or customer experience sectors.Exceptional program management and leadership capabilities—skilled in team management, stakeholder communication, and effective engagement with both business and technical audiences.Strong analytical, problem-solving, and persuasive skills; adept at translating client challenges into innovative cloud-based solutions.Passion for ongoing learning and innovation, particularly related to customer experience, cloud technologies, and AI/automation.Flexibility to operate in a global virtual environment (time-zone flexibility may apply).What We Offer:Opportunity to work on transformative projects with prominent G2000 clients.Potential to co-create with leaders in strategy, industry...

Job Overview:As a Contact Center Transformation Consulting Analyst, you will partner with our esteemed clients to design, develop, and implement initiatives aimed at boosting their business performance.Experience Required: 2 – 9 years in a consulting or analytical roleConduct requirement workshops with clients to analyze business processes and translate their needs into technical and functional designs.Contribute to the design, configuration, and deployment of Amazon Connect-based contact center solutions across various industries.Design and implement contact flows, IVR logic, routing, and automation frameworks utilizing Amazon Connect and AWS services including Lambda, Lex, S3, DynamoDB, and CloudWatch.Integrate Amazon Connect with enterprise systems like Salesforce, ServiceNow, and AI-driven chatbot platforms through APIs or middleware.Collaborate with solution architects and functional leads to establish architecture blueprints, documentation, and implementation roadmaps.Develop and showcase proofs of concept, demos, and accelerators to highlight value and differentiation in client engagements.Support cloud transformation initiatives for large-scale contact center modernization projects.Contribute to practice development by creating reusable assets, accelerators, and sharing best practices within our global network.Your Skills and Qualifications:At least 2 years of hands-on experience in designing, configuring, and implementing Amazon Connect solutions.Strong familiarity with AWS Cloud services pertinent to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).Knowledge of contact center technologies including IVR, ACD, CTI, call routing, and omnichannel capabilities. Proven experience in integrating Amazon Connect with CRM or ITSM platforms like Salesforce or ServiceNow via APIs or middleware.Basic understanding of cloud security, networking, and identity management principles.Exceptional analytical, problem-solving, and client-facing consulting abilities.Aptitude for collaborative work in global, distributed, cross-functional teams.AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) are preferred.Perks of Joining Us:Engage in transformative projects with leading G2000 clients.Opportunity to collaborate with strategic leaders, industry experts, and business intelligence professionals.

About the Role:As a Senior Manager, you will collaborate with clients to design, implement, and enhance initiatives that improve overall business performance in the realm of contact center transformation.Key Responsibilities:Lead business development efforts for our cloud contact center transformation practice, including proposal generation, solution development, and client engagement across various market units.Develop and execute a comprehensive go-to-market strategy by working closely with market unit leaders and industry practice heads to identify demand, align skill requirements, and coordinate offerings with AWS partnership initiatives.Oversee significant transformation programs, directing teams in delivering Amazon Connect-based architectures, implementing omnichannel contact center solutions, and managing global migrations from legacy systems.Establish transformation methodologies, operating models, and best practice frameworks to create strategies, target operating models, value realization plans, and reusable assets.Act as a thought leader by producing white papers, industry research, and internal/external resources that strengthen the company’s authority in cloud contact center solutions.Facilitate team development by mentoring a global team of transformation practitioners, promoting capability building, and fostering a culture of innovation and excellence.Required Skills and Experience:A minimum of 14-20 years of extensive experience in large-scale business and technology transformation programs, particularly in customer experience or contact center environments across various industries.Demonstrated expertise in Amazon Connect, AWS cloud services, and CCaaS architectures, with a proven ability to engage with C-level executives and convey business value while managing stakeholder relationships.Strong skills in solution development, proposal estimation, and presentation; comfortable in pre-sales and high-level executive discussions.Exceptional communication and presentation abilities, including strong negotiation and complex issue resolution skills.Robust delivery governance capabilities encompassing program controls, financial oversight, risk management, and conflict resolution.Ability to lead and operate effectively in remote, virtual, and global teams with the flexibility to travel as needed for client engagements.

Job Summary:We are seeking a highly skilled professional with extensive experience in SAP S/4 HANA across various functions such as Supply Chain & Operations and Finance. Ideal candidates will possess industry-specific expertise in sectors including Resources, Products, or CMT. A background in pre-sales for SAP, particularly in crafting solutions, managing RFPs, and developing compelling narratives for proposals is essential. The successful candidate will demonstrate exceptional client-facing skills, enabling them to lead discussions with stakeholders at all levels of client organizations. Additionally, experience in executing and managing intricate SAP transformation projects is required.The RoleIndustry and Functional Expertise:Showcase industry specialization through comprehensive knowledge in one or more sectors, including Resources (Energy/Utilities/Chemicals), Manufacturing (Automotive/Life Sciences/Consumer Goods/Retail/High-Tech/Software/Semi-Conductors), among others.Exhibit profound functional expertise to engage in technology-agnostic business process discussions with senior leadership, covering all functions: Planning, Sales, Logistics, Procurement, Manufacturing, Finance, and Controlling.Solution Architect Role:Assist clients in realizing value from transformation initiatives by identifying challenges, uncovering opportunities for improvement, and illustrating how SAP capabilities can enhance business outcomes.With a deep understanding of client needs, industry context, and business challenges, contribute to the development of proposals that comprehensively address client requirements.Lead pre-sales initiatives, including business assessments and strategic roadmaps for clients, and provide advisory services related to S/4HANA transformations to address client challenges.Leverage the company’s diverse assets and offerings to create unique proposal responses.Take responsibility for the successful delivery of committed project scopes for clients.Networking and Business Development:Develop and maintain relationships with clients and internal stakeholders.Support project and practice leadership in identifying opportunities with existing clients through proactive engagement and innovative solutions.Collaborate with practice leadership to pinpoint and address new business opportunities.Lead the company’s initiatives related to S/4HANA projects, assembling experts to respond to Requests for Proposals and/or Requests for Information.Thought Leadership and Asset Development:Contribute to the development of thought leadership and relevant assets to enhance company offerings.

At TTEC Digital, we empower our clients by coaching them to create a workplace where every employee feels valued and supported, fostering exceptional customer experiences through an employee-first approach. Our mission is clear: to cultivate an environment where employees can truly thrive.The Senior Consultant for Zoom Contact Center plays a pivotal role in the development, testing, and implementation of the Zoom Contact Center software platform. This fully remote position requires a hands-on, technically proficient individual with extensive business and technical consulting experience. You will be responsible for deploying the Zoom Contact Center software, necessitating expertise in various call center technologies, including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all technology tiers, including but not limited to the design and development of our products and features, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaboration with other developers in an agile or waterfall development setting.

At TTEC Digital, we prioritize fostering an environment where employees feel appreciated and supported, as we believe that an outstanding customer experience begins with an empowered workforce. Our vision is to cultivate a workplace where every employee can flourish.As part of the TTEC Digital Genesys Partner Practice, which comprises a diverse team of customer experience (CX) designers, consultants, engineers, and data scientists, we have proudly been recognized as the Partner of the Year 14 times. With over 400 certifications, our team's expertise allows us to effectively integrate the Genesys platform, applications, and components into complex, multi-platform environments, ensuring predictable outcomes that enhance the overall customer experience.We are currently on the lookout for a highly skilled and experienced Senior Genesys Engineer to join our dynamic team in Manila. The ideal candidate will possess in-depth knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Real-time Reporting, Genesys Historical Reporting, IWD, Genesys Administration, and Workforce Management (WFM). This role requires participation in an on-call rotation to provide 24/7 support.

Join Our Dynamic Team as a Marketing Transformation Consulting ManagerThe Strategy & Consulting Global Network Song practice is intricately connected to our Global Network Practice, collaborating with clients to enhance their marketing, sales, and service functions. In this pivotal role, you will deliver transformation services powered by innovative offerings such as Living Marketing, Connected Commerce, and Next-Generation Customer Care. These services empower our clients to evolve into living businesses, optimizing their strategies to achieve cost efficiencies, boost revenue, and enhance customer satisfaction, positively influencing key business metrics.As a consulting professional, your close collaboration with clients will allow you to design, build, and implement initiatives aimed at elevating business performance. Your responsibilities will include:Crafting comprehensive campaign strategies and marketing plans across multiple channels.Assessing client Campaign/Marketing capabilities and providing actionable recommendations to optimize their Campaign/Marketing stack, developing use cases to enhance the campaign ecosystem.Creating business cases for campaign strategies and technology solutions.Extracting insights for campaigns through campaign attribution and optimization strategies.Setting and tracking campaign KPIs throughout their lifecycle.Identifying opportunities for marketing process improvements and redefining processes accordingly.Leading and managing at least one significant Salesforce marketing program from strategy definition to execution, leveraging Salesforce Marketing capabilities including SFMC, Pardot, Personalization, Data Cloud, and Salesforce Loyalty.Facilitating requirement gathering and design workshops, preparing solution and functional blueprints, while coordinating solution design and deployment across diverse teams.Exhibiting strong project management skills by effectively mobilizing and organizing multiple stakeholders, both internal and client-side, across various projects.

Key Responsibilities:Demonstrate expertise in planning, forecasting, management reporting, and finance concepts.Proficient in Microsoft Excel, PowerPoint, and process design tools.Possess strong business acumen and a deep understanding of enterprise performance management processes.Exhibit creative and analytical problem-solving skills in a dynamic environment.Effective communication (both written and verbal), analytical, and organizational skills.Proven track record of contributing to a collaborative team environment; client-facing experience is a plus.Adaptability to work across diverse cultures in a fast-paced consulting setting.Identify and leverage opportunities within your network to drive business development initiatives.Your Experience:Hands-on experience in planning, budgeting, and forecasting processes.Experience with Anaplan, SAP Business Planning & Consolidation (BPC), SAP Analytics Cloud (SAC), or SAP Group Reporting (GR).Familiarity with AI/ML or data science applications in Financial Planning & Analysis (FP&A) processes.Involvement in finance transformation projects, ideally across all phases: Plan, Design, Build, Test, and Deploy, with a focus on enabling technologies and software applications.Minimum of 3 full lifecycle implementations required.What’s in it for You?Engage in transformative projects with leading G2000 clients.Collaborate with industry leaders and practitioners to craft innovative solutions utilizing emerging technologies.Integrate responsible business practices into your client service and professional operations.Personalized training programs aimed at enhancing your strategy and consulting skills.Thrive in a culture committed to fostering equality and promoting collaboration across the organization.

Job SummaryWe are on the lookout for a dynamic and experienced Senior Manager specializing in Platforms Consulting, with a strong focus on SAP S/4 HANA. The ideal candidate will possess comprehensive expertise across various functions, particularly in Supply Chain & Operations and Finance, and will have in-depth knowledge within industries such as Resources, Products, or CMT. Candidates are expected to have prior pre-sales experience in SAP, demonstrating skills in solutioning, engaging in Requests for Proposals (RFPs), and contributing effectively to client proposals. Proven client-facing abilities are essential, as you will be responsible for leading discussions with stakeholders at all levels of client organizations. From a delivery standpoint, applicants should have a track record of executing and managing complex SAP transformation projects.About the JobIndustry and Functional Expertise:Exhibit a strong industry focus through extensive knowledge and expertise in one or more related sectors. We cater to clients across various industries, including Resources (Energy, Utilities, Chemicals), Manufacturing (Automotive, Life Sciences, Consumer Goods, Retail, High-Tech, Software, Semi-Conductors), among others.Demonstrate profound functional expertise to facilitate technology-agnostic discussions regarding business processes with senior client leadership. We seek proficiency across all functions, including Planning, Sales, Logistics, Procurement, Manufacturing, Finance, and Controlling.Solution Architecture Leadership:Assist clients in realizing value from their transformation initiatives by identifying challenges, uncovering opportunities for improvement, and showcasing how SAP capabilities can enhance their business operations.Utilizing a deep understanding of client contexts, industry specifics, and business challenges, provide focused functional processes and SAP expertise to support solution architects and sales teams in developing strategies that align with client needs.Lead workstreams or processes during solution delivery and actively participate in oral presentations and client discussions to bring our solutions to fruition.Integrate the company’s diverse assets and offerings from various teams to differentiate our proposal responses.Assume end-to-end functional ownership, collaborating with other Subject Matter Experts (SMEs) to orchestrate proposal responses.Networking and Business Development:Establish and manage relationships with clients and internal stakeholders.Support project and practice leadership in identifying and expanding opportunities with existing clients through proactive identification of challenges and innovative solutions.Assist practice leadership in identifying and formulating solutions for new business prospects.Lead the company’s pursuits related to S/4HANA opportunities by coordinating with experts and crafting responses to Requests for Proposals and/or Requests for Information.

At TTEC Digital, we empower organizations to cultivate a workplace where employees feel appreciated and supported. We believe that a remarkable customer experience starts with an engaged workforce. Our mission is to create an environment where employees can truly excel.As part of the TTEC Digital Genesys Partner Practice, our team of customer experience (CX) designers, consultants, engineers, and data scientists has been recognized with the prestigious Genesys Partner of the Year award 15 times. With over 400 certifications, we have the expertise to integrate the Genesys platform and its components into intricate, multi-platform environments, delivering consistent results that enhance customer experiences.The Genesys Cloud Lead Support Engineer plays a crucial role in managing support ticket activities and leading escalations. This position involves providing client support to address and resolve concerns, ensuring an optimal experience for both clients and customers. By diagnosing issues and analyzing application programming, the engineer will identify root causes and implement effective solutions or guide clients through the resolution process. The support can range from minor to complex issues.

About EucalyptusAt Eucalyptus, we are dedicated to making good health last a lifetime. With over a billion individuals affected by obesity globally, we strive to combat preventable chronic conditions by providing superior long-term care.Eucalyptus is the driving force behind Juniper, a leading weight-management program that integrates GLP-1 medication with personalized nutrition, physical activity support, and comprehensive care from healthcare professionals including prescribers, nurses, health coaches, pharmacists, and dietitians. Our clinical research validates that our holistic approach significantly enhances patient weight loss during their treatment with Juniper, achieving results that are four times greater than traditional methods.Our Growth Story:Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, with over $100M raised from prominent investors including BOND, NewView, Blackbird, and Airtree.Assisted over 350,000 patients managing obesity across five markets.Secured a selective NICE endorsement to offer services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)As a Quality Specialist, your role is essential in guaranteeing that our patients receive empathetic and high-quality support as we expand. You will collaborate with key stakeholders and frontline operations to maintain care standards, extract insights from patient interactions, and foster continuous improvement in patient support processes. This position reports to the Senior Operations Manager for Juniper Australia.Conduct audits of patient support interactions (email, live chat, calls) with a focus on quality, tone, and compliance with internal standards.Generate weekly quality assurance reports for Team Leads, detailing quality scores, trends, and specific coaching or training recommendations.Analyze quality assurance results and support metrics (e.g., ticket quality, error rates, patient satisfaction) to identify trends and suggest actionable improvements.Maintain and enhance macros and templates for communication.

About the RoleJoin our dynamic team at tasq-work as a Japanese Bilingual Functional Consulting Manager. We seek a passionate individual fluent in Japanese and English, capable of engaging with clients and leveraging S/4HANA's robust capabilities. Your role will involve facilitating design workshops, gathering requirements, conducting gap analyses, and delivering solutions across various modules including FI, CO, PP, SD, MM, and PM.Key Responsibilities:Lead a talented team of functional consultants through design workshops, configuration, testing, user acceptance testing (UAT), cutover, go-live, and post-go-live support.Showcase your expertise in S/4HANA, particularly in areas like FI with Vertex tax engine experience, CO, PP, SD, MM, and PM to enhance business processes.Guide clients through business assessments, develop roadmaps, and provide advisory services on S/4HANA transformations to address their challenges.Assist in crafting comprehensive solutions for end-to-end RFPs (Requests for Proposal).Essential Skills:Become an integral part of the intelligent functions team, promoting platform-driven business design and evaluation.Leverage your insights throughout the project lifecycle to tackle client challenges within the SAP landscape.Employ strong problem-solving skills to identify, escalate, and resolve issues promptly, along with effective presentation and communication abilities.Engage with clients using your bilingual skills to bridge language and cultural gaps, ensuring a thorough understanding of their requirements and desired outcomes.Innovate solution designs that utilize our extensive service offerings.Support business development efforts, collaborating on proposal generation, solution planning, and SAP transformation delivery methods.Exhibit strong analytical skills to derive clarity and actionable insights from data.

Role Overview Datacom1 is looking for a Change Analyst in Manila. This role supports the management and implementation of change initiatives across the organization. The Change Analyst examines how changes affect teams and processes, develops strategies to guide transitions, and helps keep stakeholders informed and involved. What You Will Do Analyze the impact of proposed changes on people, systems, and workflows Create and refine strategies to support smooth transitions Communicate with stakeholders to ensure they understand and are engaged in change processes Contribute to more efficient operations and help the organization adapt to change Location This position is based in Manila, Metro Manila, Philippines.

About the RoleJoin our dynamic team as a Japanese Bilingual SAP Functional Consultant in Manila! We are seeking an individual with exceptional bilingual capabilities in Japanese and English, coupled with a solid understanding of S/4HANA functionalities. In this role, you will lead design workshops with clients, gather requirements, perform gap analysis, and craft solutions across various S/4 modules including FI, CO, PP, SD, MM, and PM.Take charge of design workshops, leading a team of functional consultants through configuration, testing, UAT, cutover, go-live, and post-go-live support.Showcase your expertise in S/4HANA capabilities, particularly in FI (with Vertex tax engine experience), CO, PP, SD, MM, or PM, to enhance business processes.Guide clients in their S/4HANA transformation journeys, addressing their unique business challenges with tailored solutions.Assist in developing comprehensive solutions for end-to-end request for proposals (RFPs).Qualifications:JLPT N1 or N2 certification is mandatory, along with a degree in any field. An MBA is preferred.Key Competencies:Become an integral member of the Intelligent Functions Team, supporting platform-driven business design and assessment.Exhibit strong problem-solving skills to effectively identify and resolve client issues.Communicate effectively, presenting insights and solutions to clients.Leverage your bilingual abilities to bridge language and cultural gaps, understanding client requirements and articulating business benefits.Innovate solution designs that maximize the value of our extensive service offerings.Support business development initiatives, collaborating with teams to shape proposals and define delivery approaches for SAP transformations.Utilize strong analytical skills to derive insights from data.Your Experience Matters!You should possess 5 to 9 years of experience as a functional consultant with proficiency in SAP and business-level fluency in both Japanese and English.

Key Responsibilities:Collaborate with the client account team to drive business development initiatives, including leading Request for Proposals (RFPs), developing solutions, and engaging in client presentations and commercial discussions.Support business diagnosis and strategic planning efforts.Document current processes in key finance areas.Conduct gap analyses between current processes and industry best practices, proposing targeted solutions for prioritized gaps.Define the division of processes among Shared Services, Business Units, and Centers of Excellence.Design future processes and roles by leveraging best practices and enabling technologies.Assist in establishing reporting requirements for operational reports, service level agreements, and process KPIs.Support the management of process transitions, knowledge transfers, and process reengineering initiatives.Help design and implement shared services operating models, including governance and service management frameworks.Conduct business case analyses for shared services, outsourcing advisory, operational transformations, and process improvement programs.Guide clients in selecting enabling technologies for shared service/captive centers and prioritize their implementation.Assist in the implementation of business architecture activities.Define testing and implementation protocols for architectures, capabilities, and processes.Prepare clients for deployment through comprehensive communication and training strategies.

Turnertownsend is seeking a skilled and experienced Construction Quality Lead for our Data Center projects in Manila. This pivotal role involves overseeing quality assurance protocols, ensuring compliance with industry standards, and implementing best practices throughout the construction process. The ideal candidate will possess strong leadership qualities, in-depth knowledge of construction quality control, and the ability to effectively communicate with various stakeholders.

About AgodaAt Agoda, we connect the world through travel. Founded in 2005 by two passionate travelers, our mission has always been to make it easier for everyone to explore the globe.As part of Booking Holdings [NASDAQ: BKNG], we boast a vibrant team of over 7,000 individuals from 90 diverse countries, collaborating in offices worldwide. Daily, we link people to remarkable destinations and experiences with our extensive range of hotels, holiday properties, flights, and activities.At Agoda, no two days are the same. Our culture is driven by data and technology, encouraging curiosity and fostering innovation. If you're ready to embark on an exciting journey and help shape the future of travel, we invite you to join us.Meet Our Team:Agoda serves as a leading travel booking platform, with accommodations at its core. Our success hinges on our accommodation partners, and we prioritize their growth. The Market Management team within Agoda’s Partner Services specializes in strategic account management, providing expert consultation to help partners excel on our platform. We are vital contributors to Agoda’s market-leading position, understanding accommodation needs and delivering innovative solutions. With a global presence in over 50 locations, our team collaborates using industry-leading technology to share the best ideas from diverse perspectives. We build long-term relationships that transcend borders and cultures, adding incredible value for Agoda, our partners, and our customers.Your Opportunity:As the Area Account Manager for the Philippines, you will lead the regional team. Your primary objectives will be to (i) oversee the team of account managers while identifying market gaps to ensure top-tier supply quality, and (ii) expand Agoda's footprint in your region.Success in this role will require you to set up and execute a regional strategy plan, possess strong commercial acumen, motivate and coach your team, and develop profitable long-term partnerships with both internal and external stakeholders.

About AgodaAt Agoda, we connect the world through travel, starting our journey in 2005 when two passionate friends launched the platform to facilitate global exploration.Now a part of Booking Holdings [NASDAQ: BKNG], our diverse workforce of over 7,000 professionals from 90 countries collaborates across the globe. Every day, we connect travelers with exceptional deals on millions of hotels, flights, and experiences worldwide.At Agoda, no day is ever the same. Embracing data and technology fuels our culture of curiosity and innovation. If you’re ready to embark on an exciting journey and contribute to transforming global travel, join us.Meet Our Team:The Market Management team at Agoda is essential to our success, specializing in strategic account management for our accommodation partners. We provide expert consultancy, offering strategic insights to optimize their performance on Agoda’s platform. With footprints in over 50 locations, we leverage industry-leading technology to collaborate globally, ensuring innovative solutions that enrich our partners and enhance customer experiences.Your Opportunity:As the 'Lead, Account Management' for the Philippines, you will spearhead regional operations. Your key objectives will include managing a team of account managers and identifying market gaps to ensure premium supply quality while expanding Agoda's presence in the region.Success in this role requires the ability to develop and implement a comprehensive regional strategy, strong commercial acumen, a knack for motivating and coaching your team, and the skills to forge profitable long-term partnerships with both internal and external stakeholders.