Customer Onboarding Specialist at SiteMinder | Manila

At SiteMinder, we recognize that the unique contributions of our employees are the driving force behind our success. We are committed to fostering a diverse and inclusive environment that values various perspectives, identities, and experiences. Our culture empowers employees to bring their authentic selves to work, and it’s through our differences that we c…

At SiteMinder, we recognize that the unique contributions of our employees are the cornerstone of our success. We are committed to building and nurturing diverse teams that respect and celebrate a multitude of voices, identities, backgrounds, and experiences. Our inclusive culture empowers our employees to express their authentic selves at work, fostering a sense of pride and belonging. It is through our differences that we continue to innovate and revolutionize the experience for our customers. Together, we thrive!About Us...Since 2006, SiteMinder has been at the forefront of technological innovation, simplifying processes for hoteliers while enhancing their ability to attract guests online. Our award-winning hotel commerce platform is designed to help accommodation owners—from boutique hotels to large chains—maximize their online bookings effortlessly.We enable travelers to book a wide range of accommodations, from cozy cabins to luxury resorts and everything in between. Today, we proudly support over 50,000 hotels across 150+ countries, processing more than 130 million reservations annually through our technology.Role Overview: Customer Success AdvisorAs we accelerate our growth across EMEA and APAC, we are enhancing our Customer Retention function, focusing on vital conversations with customers at risk of cancellation. This role is ideal for individuals who thrive in fast-paced, high-energy environments akin to those found in startups and scale-ups.If you have excelled in high-growth, target-oriented settings, enjoy engaging with customers over the phone, and seek a position where you can make a tangible impact on revenue daily, we invite you to apply!Key Responsibilities:Conduct an average of 20+ targeted outbound calls daily, along with multiple follow-ups per customer to re-engage and retain them.Reach out to at-risk accounts who have indicated a desire to cancel their subscription; uncover their concerns and transform them into retention opportunities.Negotiate pricing, contract terms, and renewal options that align with the needs of both the customer and the business.Analyze customer churn data to identify patterns, risks, and opportunities across EMEA and APAC markets.Collaborate closely with Customer Success and Sales teams to stabilize at-risk customers and minimize future churn.

At SiteMinder, we recognize that the unique contributions of our employees fuel our success. We take pride in cultivating a diverse workforce that honors a multitude of voices, identities, backgrounds, and experiences. This inclusive culture empowers our team members to express their authentic selves at work. Embracing our differences is key to transforming the experience for our customers. Together, we are stronger!Who We Are...Since our inception in 2006, we have been fervent about technology and simplifying the experience for hoteliers. With our market-leading hotel commerce platform, we assist accommodation owners in efficiently connecting with and booking guests online. From boutique hotels to large chains, we have enabled travelers to reserve a diverse array of accommodations, including igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. Today, we stand as the globe's foremost open hotel commerce platform, supporting 50,000 hotels across more than 150 countries, processing over 130 million reservations annually through SiteMinder’s technology.About the Learning Experience Coordinator...The Learning Experience Coordinator is crucial in actualizing learning initiatives at SiteMinder by aiding daily learning operations and the dissemination of digital content.In collaboration with the Learning Experience Manager and the broader Learning Experience team, this role is pivotal in designing, developing, and implementing learning experiences for our global teams. The emphasis is on execution, uniformity, and enhancing the learner's experience, ensuring that learning content is accurately published, regularly updated, and easily accessible.The Coordinator supports instructional design efforts by transforming business and product knowledge into clear, learner-friendly materials that align with SiteMinder’s brand and learning standards.Key Responsibilities...Create and refresh digital learning modules, interactive components, and knowledge assessments utilizing tools such as Sana Labs, Articulate Storyline, and Storylane.Assist in modifying Subject Matter Expert (SME) insights and existing materials into structured learning content, adhering to provided templates and design guidelines.Contribute to the development of facilitator guides, session outlines, and supplementary resources for trainer-led sessions.Support the deployment and management of learning content across various platforms.

SiteMinder is seeking a dynamic and results-driven Senior Sales Executive to join our vibrant team in Manila. In this role, you will leverage your extensive sales experience to drive revenue growth and expand our customer base. You will be responsible for developing strategic relationships with key clients, understanding their needs, and providing tailored solutions that enhance their business operations.As a Senior Sales Executive, you will be instrumental in achieving sales targets and contributing to the overall success of SiteMinder. We value innovation, collaboration, and a customer-centric approach, and we are excited to find someone who shares these values.

Join Fresha as a Partner Onboarding Specialist in Manila, where you will play a pivotal role in welcoming and integrating new partners into our platform. Your expertise will help ensure a smooth onboarding experience, empowering our partners to thrive in their journey with us. You will engage directly with partners, providing guidance and support, while collaborating with various teams to enhance the onboarding process.

Join Fresha as a Partner Onboarding Specialist, where you will play a crucial role in facilitating the onboarding process for our partners in the vibrant city of Manila. If you are a detail-oriented individual with a passion for customer service and a knack for problem-solving, we want to hear from you!Your responsibilities include guiding new partners through the onboarding process, addressing their inquiries, and ensuring a smooth transition onto our platform. The ideal candidate will possess excellent communication skills in both Vietnamese and English, with a strong ability to build relationships and provide exceptional support.

Join Fresha as a Partner Onboarding Specialist in Manila, where you will play a pivotal role in welcoming new partners to our platform. Your fluency in Italian will be essential in facilitating smooth communication and ensuring a positive onboarding experience.In this dynamic position, you will engage with partners, providing them with the necessary tools and support to thrive on our platform. You will be instrumental in guiding them through the onboarding process, resolving any queries, and fostering strong relationships. This is an exciting opportunity to contribute to the growth of our community.

At SiteMinder, we celebrate the unique contributions of every employee as a key driver of our success. By fostering diverse teams that embrace various voices, identities, backgrounds, experiences, and perspectives, we create an inclusive culture where everyone feels empowered to bring their authentic selves to work. Our differences fuel innovation and support us in continually transforming the experience for our customers. Together, we are stronger!About Us...Since our inception in 2006, we have been passionate about simplifying technology for hoteliers. Our innovative hotel commerce platform enables accommodation owners to attract and secure more guests online with ease and efficiency.From boutique hotels to renowned chains, we have empowered travelers to book everything from igloos to castles, cabins, and more.Today, we proudly stand as the world's foremost open hotel commerce platform, serving over 50,000 hotels across 150+ countries, facilitating more than 130 million reservations annually through our advanced technology.Your Role as a Customer Support Team Leader...As a vital member of our Global Customer Support team, the Customer Support Team Leader will focus on coaching, engaging, supervising, leading, and developing our General Services team to ensure exemplary customer service delivery.In your leadership role, you will be the go-to contact for team members, proactively ensuring seamless operations and collaboration among teams. By setting a positive example, you will oversee the team's efficiency, quality of service, and professional growth.Your Responsibilities...Cultivate a team of support consultants dedicated to prioritizing customer needs.Monitor daily team performance and ensure delivery of high standards.Identify performance gaps and implement action plans for improvement.Conduct one-on-ones, performance reviews, and team meetings to assess and motivate individual performance.Recruit exceptional new team members, providing them with the training and support needed for success.Collaborate with cross-functional teams to enhance overall service delivery.

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, earning the trust of millions of consumers and businesses globally. With a user base of over 130,000 businesses and 450,000 stylists and professionals, Fresha has facilitated more than 1 billion appointments to date.Headquartered in London, UK, Fresha boasts 15 global offices across North America, EMEA, and APAC.The platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses, while beauty and wellness professionals utilize an all-in-one platform that seamlessly integrates business management software and innovative financial technology solutions.Fresha’s ecosystem equips merchants with all essential tools to operate efficiently, facilitating appointment bookings, point-of-sale transactions, customer record management, marketing automation, loyalty programs, inventory management, and team oversight.Our consumer marketplace enhances revenue opportunities for partner businesses by harnessing the power of online bookings and automated marketing through mobile applications and advanced integrations with leading tech platforms such as Instagram, Facebook, and Google.Role Overview:In light of our dynamic growth trajectory, we are on the lookout for an outstanding French Speaking Partner Onboarding Specialist to join our global team during this exciting expansion phase. Reporting to the Professional Services Team Lead and collaborating closely with our Business Development and Account Management Teams, you will be responsible for ensuring the efficient onboarding and accuracy of data migration for all our partners joining the Fresha ecosystem through both inbound and outbound channels.This position is an excellent fit for individuals who thrive in a fast-paced and ever-evolving environment, enjoy working independently, embrace challenges, and are eager to make a meaningful impact.

At SiteMinder, we value the unique contributions of each employee, recognizing that our diverse teams are the foundation of our success. We foster an inclusive culture that celebrates various voices, identities, and experiences, empowering our employees to bring their authentic selves to work. As a leader in hotel commerce technology, we prioritize innovation and simplicity, helping accommodation owners enhance their online presence and guest bookings effortlessly. In the role of Engineering Manager, reporting directly to the Engineering Director, you will be pivotal in aligning technical execution with strategic business goals while nurturing team development and cultivating a positive work culture within your portfolio.

Role Overview The Client Solutions & Onboarding Manager at HelloFresh in Manila ensures clients receive strong support from their first interaction onward. This role leads onboarding efforts, works closely with teams across the company, and develops customized solutions to improve each customer’s experience. Main Responsibilities Lead onboarding processes for new clients, making sure each step runs smoothly. Work with cross-functional teams to address client needs and deliver consistent service. Create and implement solutions tailored to individual client requirements. Build and maintain lasting relationships with partners through attentive client management. Location This position is based in Manila, Philippines.

Join Fresha as a Partner Onboarding Specialist in Manila, where you will play a crucial role in welcoming new partners into our vibrant ecosystem. As a Thai-speaking expert, you'll leverage your communication skills to ensure a smooth onboarding process, fostering strong relationships from the start.

At SiteMinder, we recognize that the unique contributions of our employees are the cornerstone of our success. We are committed to fostering diverse teams that value and respect a multitude of voices, identities, backgrounds, experiences, and perspectives. Our inclusive culture allows employees to bring their authentic selves to work, ensuring a sense of pride in their contributions. It is through our differences that we continue to transform the landscape for our customers. Together, we achieve more!Who We Are...Since 2006, we have been at the forefront of technology innovation, creating a world-class hotel commerce platform that simplifies the online booking process for accommodation owners. Our mission is to empower hoteliers, helping them attract and secure more guests effortlessly. From charming boutique hotels to expansive chains, our platform supports a diverse array of accommodations including igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and much more. Today, we proudly stand as the world’s leading open hotel commerce platform, serving over 50,000 hotels across 150+ countries, with more than 130 million reservations processed annually through SiteMinder’s technology.About the Bilingual Customer Solutions Analyst Role...As a vital member of our Technical Support team, you will serve as a crucial link for our 33,000+ customers, enabling them to maximize their use of our SaaS solutions. This role offers a dynamic and energetic work environment filled with diverse interactions across various departments. You will develop invaluable, transferable skills while using your experience, personality, and people skills to enhance customer loyalty and satisfaction.In this position, you will provide essential technical support and assistance to SiteMinder customers worldwide in both English and Spanish.As the initial point of contact, your role will be instrumental in upholding the SiteMinder brand while delivering effective solutions across our comprehensive product suite and services. Your primary focus will be on external customers globally, as well as supporting our internal teams and partners.Key Responsibilities...Foster strong relationships with customers by delivering outstanding technical and analytical support alongside exceptional customer service through various communication channels, including phone, email, and chat....

Join Our Dynamic Team!At HelloConnect, located in the vibrant Inoza Tower, BGC, we are pioneers in customer service innovation. Our team is committed to creating exceptional customer experiences by leveraging advanced technology and fostering a culture of collaboration and continuous learning.As a Customer Care Specialist – French Bilingual, you will be the first point of contact for our valued customers, delivering courteous and efficient service across various channels. Your passion for helping others and your resilience will enable you to make meaningful connections, while our supportive network of Team Leaders and Trainers will empower you to succeed.If you have a unique skill set and a desire to contribute to our mission of enhancing customer satisfaction and driving business success, we want to hear from you!

Join SiteMinder as a Revenue Growth Consultant, where your primary focus will be to drive revenue growth for our clients in the hospitality sector. You will utilize your analytical skills to assess market trends, identify growth opportunities, and implement effective strategies that lead to measurable results. Your expertise will help shape our clients' business strategies and enhance their revenue generation capabilities.

Join Fresha, a leading platform in the beauty and wellness industry, as a Partner Onboarding Specialist. In this pivotal role, you will be responsible for onboarding new partners and ensuring their seamless integration into our ecosystem. Your proficiency in Bahasa Malay or Indonesian will be essential in facilitating communication and providing exemplary support to our partners.

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, earning the trust of millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists utilizing our services, we have successfully processed more than 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha operates 15 global offices across North America, EMEA, and APAC.Our platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses, while providing beauty and wellness professionals with an all-in-one solution to manage their operations through intuitive software and financial technology.Fresha’s ecosystem equips merchants with the tools necessary to run their businesses effortlessly, facilitating appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, inventory management, and team management.Our consumer marketplace enhances revenue opportunities for partner businesses by harnessing the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands like Instagram, Facebook, and Google.Role Overview:In light of our exciting growth trajectory, Fresha is seeking a dedicated Mandarin/Cantonese Speaking Partner Onboarding Specialist to join our dynamic global team during this period of rapid expansion.Reporting to the Professional Services Team Lead and collaborating closely with our Business Development and Account Management Teams, you will be responsible for ensuring a smooth onboarding process and the accuracy of data migration for all our partners joining the Fresha Ecosystem through various channels.This position is ideal for an individual who thrives in a fast-paced and constantly evolving environment. If you enjoy working independently, embrace challenges, and seek to make a significant impact, we want to hear from you!

About UsAt Tarro, we are dedicated to empowering small, brick-and-mortar restaurants by alleviating the operational challenges they face. Through our innovative multi-product ecosystem, we provide a seamless connection between restaurants and their customers, equipped with AI-driven order taking, delivery solutions, payment options, and point-of-sale software. Our mission is to combine technology with human touch to tackle real-world challenges for small business owners.We prioritize our customers and focus on their success, as their achievements are our achievements. The U.S. restaurant sector represents a massive $1 trillion total addressable market (TAM), yet it remains significantly underserved by technology. We believe that small restaurant owners should have access to high-quality technology at affordable rates, just like larger chains.With nearly a decade of profitability and a remarkable 5x revenue growth over the last four years, Tarro was valued at $450 million following our latest fundraising round in mid-2022. Our growth trajectory is evident in our expanding customer base, product development, and team size. Thousands of dedicated restaurants rely on Tarro for their success, collectively serving close to 20 million customers. We are proud to have been recognized as one of Built In’s top companies to work for in 2023.To discover more about our culture, values, and how you can contribute to the success of local restaurants, visit us here.What We’re Looking ForWe are on the lookout for Community Specialists who will act as a vital link between our employees and the organization. Your role will involve providing administrative support, fostering engagement, and ensuring compliance with health and safety standards, all aimed at creating a dynamic and purpose-driven workplace.Ideal candidates will be proactive, organized, and people-oriented. Community Specialists will enhance the employee experience, manage community initiatives, and uphold workplace safety and compliance.We seek strong communicators capable of executing administrative tasks with precision, promoting collaboration, and cultivating an environment where employees feel valued and supported. If you thrive in a dynamic setting where each day is unique and relish being at the center of community development, this opportunity is for you!

Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.

As an Order Processing Specialist, you will play a vital role in ensuring the seamless and accurate processing of customer orders on a daily basis. Your responsibilities will include provisioning accounts, verifying orders within our Customer Relationship Management (CRM) system, and addressing various additional requests. You will collaborate closely with our Sales Representatives to guarantee that all orders are complete, precise, and adhere to our internal standards. Reporting to the Finance department, you will support the administrative and operational demands of our Global Sales Team while managing both routine and special projects that require you to gather information and coordinate with multiple departments across the organization.Key Responsibilities:Efficiently process orders by managing and navigating through the assigned case queue.Provision customer accounts, both new and existing, across diverse platforms for a variety of products.Ensure requests are processed accurately and within designated timeframes.Resolve issues that arise related to purchases or provisioning in collaboration with relevant internal teams.Respond promptly to email inquiries and requests from internal stakeholders.Establish and nurture strong working relationships with internal partners across the organization.Provide support to cross-functional departments, including Sales, Finance, Support, and Product teams on a global scale.Maintain a comprehensive understanding of our products, sales workflows, expectations, and order processes.Carry out additional administrative tasks and support projects as assigned.