Customer Service Team Lead - APAC

ABOUT US At Indie Campers, we are transforming the road trip experience by making campervan rentals accessible for everyone. Our digital-first approach and dedication to customer satisfaction have established us as a leader in the travel industry, offering an exceptional booking experience and high-quality road trips at unbeatable prices. With over a million…

Empower Every Identity, from AI to HumanAt Okta, we understand that identity is the cornerstone of unlocking the full potential of AI. Our mission is to secure AI by creating a trusted and neutral infrastructure that allows organizations to confidently navigate this new technological era. This endeavor demands a passionate commitment to addressing intricate challenges with tangible consequences. We seek proactive builders and owners who act with speed and urgency while executing with excellence.This role presents a unique opportunity for career-defining work. If you share our mission, we would love to connect.Discover OktaOkta is recognized as The World’s Identity Company, empowering individuals to safely utilize any technology across all devices and applications. Through our Workforce and Customer Identity Clouds, we provide secure yet flexible access, authentication, and automation, transforming the way people interact in the digital landscape, with identity at the core of business security and growth.At Okta, we value diverse perspectives and experiences. We are not searching for individuals who fit every single criterion; instead, we welcome lifelong learners and those who can enrich our team with their unique backgrounds.Join us in building a future where identity is truly yours.The TeamThis position is part of the Enterprise Technology group, playing an essential role in achieving our vision of supporting business outcomes across Okta. You will drive clarity, collaboration, and accountability in all our endeavors, enabling the broader Technology, Data & Intelligence organization to fulfill our mission to “Accelerate Okta’s Scale and Growth.”Your RoleAs the Team Lead of the Enterprise Technology - Support Operations team, you will manage a group of Business Application Administrators responsible for overseeing Okta’s Go-To-Market Technology, including Salesforce and its integrated applications. You will oversee daily operations of the Frontline Support and Services team, ensuring operational excellence and prompt resolution of production incidents and configuration requests in alignment with established SLAs. The ideal candidate will possess extensive experience with the Salesforce platform, ServiceNow, or similar ITSM tools, exceptional leadership capabilities, and a dedication to operational excellence.

At TTEC Digital, we empower our clients to foster a workplace where employees feel appreciated and supported, emphasizing that exceptional customer experiences begin with prioritizing employees. Our vision is to create an environment where individuals can truly excel.We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U.S. time zones for this full-time role.As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.The Client Success Team Lead will be responsible for two main functions:50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.

Join Agoda as an Account Team Lead, where you will play a pivotal role in driving success for our clients and optimizing our service offerings. You will lead a dedicated team, fostering collaboration and guiding them to achieve outstanding results. This is an opportunity to make a significant impact in a fast-paced environment where innovation and customer satisfaction are at the forefront.

ABOUT US Indie Campers is a pioneering travel-tech company dedicated to making road trips accessible for everyone. Our innovative digital platform allows travelers to book campervans, creating unforgettable journeys across various countries. As we rapidly expand, we are seeking inquisitive and motivated students eager to gain practical experience in a vibrant international setting. THE ROLE As a Finance Intern, you will play a vital role in supporting the APAC Finance team with everyday financial operations and reporting. This position offers an excellent opportunity to understand how finance influences business decision-making in a dynamic environment. You will collaborate closely with the Finance team, gaining hands-on experience through real projects. WHAT YOU’LL DO Assist in the preparation of straightforward financial reports and trackers Help organize financial data using Excel or Google Sheets Support the monitoring of expenses and budgets Help review and categorize financial documents Collaborate with various teams to gather necessary information Assist with ad hoc finance projects as required WHO WE’RE LOOKING FOR Currently pursuing a degree in Finance, Accountancy, Business, Economics, or a related field Proficient in Excel or Google Sheets Detail-oriented and well-organized Eager to learn and ask questions Responsible with the ability to meet deadlines Strong communication skills in English No prior work experience is necessary. WHAT YOU’LL GAIN Valuable finance experience in a global company Insight into real business operations Mentorship from seasoned finance professionals A collaborative and nurturing team environment Paid internship INTERNSHIP DETAILS Department: Finance – APAC

Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey

The RoleAt HelloFresh, you will join a vibrant team dedicated to innovation and harnessing cutting-edge technology to deliver outstanding experiences. We foster a culture rooted in collaboration, continuous development, and a pursuit of excellence. This is your chance to engage in meaningful projects, enhance your skills, and evolve within a nurturing atmosphere that celebrates diverse viewpoints and backgrounds.The Fulfillment Operations Team Lead plays a pivotal role in supervising and executing high-volume recurrent and ad-hoc fulfillment operations for the sales and marketing partnerships teams. You will lead a team of Fulfillment Operations Specialists, ensuring that tasks are completed accurately, efficiently, and punctually through effective prioritization, quality control, and robust communication.We invite passionate individuals who can contribute their unique talents and insights. If you believe you would thrive in this role, even if you don’t meet every criterion, we encourage you to apply!

Role Overview NiCE Systems is seeking a Senior Technical Account Manager for the APAC region, based in Manila, Philippines. This role centers on managing enterprise client relationships, overseeing projects, and solving technical challenges. The position is key to exceeding client expectations, improving processes, and supporting growth in partnership with teams across the company. This is a hands-on role focused on addressing complex issues and providing high-level technical and customer support to enterprise clients. Collaboration with internal experts helps clients get the most from NiCE’s technology and services, increase product engagement, and build long-term loyalty. Main Responsibilities Serve as the main contact and advocate for assigned enterprise accounts, ensuring contract delivery, SLA compliance, and ongoing customer education. Partner with Sales and Sales Engineering to align on customer opportunities, manage risks, and support successful implementations with the right resources. Develop and maintain strong relationships at all levels within customer organizations, from frontline managers to senior executives. Understand customer business goals and drive ROI through NiCE’s solutions, acting as a trusted advisor. Work with cross-functional teams to resolve technical issues, meeting SLA requirements to improve customer satisfaction. Coordinate projects to ensure they align with broader strategies and deliver successful outcomes, either directly or in collaboration with Project Managers. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that support customer success. Conduct regular service and technology reviews, communicate promptly with customers, and manage escalations effectively. Provide coaching, mentorship, and leadership on escalations, sharing expertise to support team and company goals. Identify and recommend product and service improvements, contributing to strategic initiatives at the enterprise level.

Location: Manila, Philippines Company: NiCE Systems Role: Senior Technical Account Manager, APAC Region Role Overview The Senior Technical Account Manager plays a key role in supporting enterprise customers across the APAC region. This position focuses on building strong client relationships, resolving technical issues, and ensuring that enterprise accounts receive consistent, high-quality service. The role works closely with internal teams to help clients achieve their business goals using NiCE products and services. Main Responsibilities Serve as the main point of contact and advocate for assigned enterprise accounts, overseeing contract execution and service level agreement (SLA) compliance. Maintain ongoing customer engagement to build loyalty and long-term partnerships. Partner with Sales and Sales Engineering to identify new opportunities, reduce risks, and support successful project delivery. Develop relationships at all levels within client organizations, from operational staff to executive leaders. Understand each customer's business goals and demonstrate how NiCE solutions can deliver value as a trusted advisor. Work with cross-functional teams to resolve technical issues promptly and in line with SLA commitments. Coordinate project timelines and objectives, either directly or in collaboration with Project Managers, to align with strategic goals. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that drive customer success. Conduct regular service and technology reviews, provide clear communication, and manage escalated issues effectively. Mentor colleagues, lead escalations, and contribute to ongoing team and organizational improvement. Identify opportunities for product or service enhancements and collaborate with product development teams on enterprise-level strategies.

Indiecampers is hiring a Revenue Manager focused on the APAC region, based in Manila. This position centers on driving revenue growth by shaping pricing strategies and analyzing market trends. Role overview The Revenue Manager will monitor and interpret market data to inform pricing decisions. Collaboration with teams across the business is key to identifying opportunities and improving overall profitability. What you will do Analyze market trends and competitor activity relevant to the APAC region Develop and implement pricing strategies to optimize revenue Work with cross-functional teams to support business goals and profitability Requirements Experience in revenue management or a related field Strong analytical skills and attention to detail Ability to work effectively with multiple teams

About Us:At Tarro, we are dedicated to creating innovative solutions that empower small, brick-and-mortar restaurants by relieving them of the operational challenges associated with running their businesses. Our multi-product ecosystem enables seamless connections between restaurants and their customers through AI-driven order taking, delivery solutions, payment processing, and point-of-sale systems. By integrating technology and human touch, we tackle the real-world obstacles faced by small business owners.Our unwavering commitment to customer success drives our approach. We understand that when our clients thrive, so do we. The restaurant industry in the US represents a staggering $1 trillion total addressable market (TAM), yet it remains underrepresented in terms of technological advancement. While larger chains can invest in expensive tech solutions that provide them with a significant edge, we believe small restaurant owners deserve access to the same level of technology at a reasonable cost.Having achieved profitability for nearly a decade, Tarro has experienced remarkable growth, with revenue increasing fivefold over the last four years. As of our latest fundraising round in mid-2022, we were valued at $450 million and have witnessed substantial progress in customer acquisition, product development, and workforce expansion. Thousands of dedicated restaurants have placed their trust in Tarro, allowing us to serve nearly 20 million customers. We are honored to have been recognized as one of Built In’s top companies to work for in 2023.To discover more about our culture, values, and how you can contribute to the success of mom-and-pop restaurants, please visit us here.

Join our dynamic team as a Junior Team Lead focused on the Asian market. In this pivotal role, you will be responsible for guiding and managing data collection projects, coordinating field teams, and ensuring that project objectives are achieved. Your understanding of the local market will be key to enhancing participant recruitment and maintaining excellent data quality. This position offers a fantastic opportunity for an early-career professional eager to cultivate leadership abilities while making a meaningful impact on research and operational initiatives.

Workstream develops an integrated HR, payroll, and hiring platform tailored for hourly workers. Many of the world’s 2.7 billion hourly employees lack access to dedicated technology, and Workstream’s tools help bridge that gap for businesses and their teams. The company partners with major brands, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. Backed by investors such as Founders Fund, BOND, and Coatue, Workstream is a Series B company focused on expanding its product offerings and market presence. Location This Global Business Operations Team Lead role is based in Manila, Philippines.

About the Role indiecampers is looking for an HR Operations Associate to support the APAC region from Manila. This position focuses on handling HR administrative work, maintaining compliance with local labor laws, and helping to strengthen employee engagement across multiple offices. What You Will Do Manage day-to-day HR administrative tasks for the APAC region Support HR leaders in rolling out HR strategies that reflect company culture and values Monitor and help ensure compliance with local labor regulations Assist with initiatives to improve employee engagement Location Based in Manila, Philippines.

Join our dynamic team at Wrist as a GMP Team Lead. In this pivotal role, you will oversee our Good Manufacturing Practices (GMP) initiatives, ensuring compliance and excellence in our production processes. You will lead a team of dedicated professionals, fostering a culture of quality and safety while driving continuous improvement.

Founded in 2004, OLIVER is the leading global specialist in crafting, establishing, and managing tailor-made in-house agencies and marketing frameworks for brands. We proudly collaborate with over 300 clients across more than 40 countries, continuously expanding our reach. Our distinctive model enhances creativity and operational efficiency, enabling us to provide bespoke solutions that deeply connect with audiences.As a member of The Brandtech Group, we are at the cutting edge of utilizing advanced AI technology to transform the way we generate and deliver our work. Our AI solutions boost productivity, ignite creativity, and facilitate data-driven decision-making, empowering our teams to achieve innovative and impactful outcomes.Role: Social Media Director – APAC Location: Manila, PhilippinesAbout the role: The Social Media Director – APAC will strategize and enhance our social media marketing initiatives throughout this vibrant and rapidly evolving region. You will integrate social media professionals currently working across various markets and clients, spearheading a practice that positions OLIVER as a leader with original, award-winning campaigns that deliver exceptional value.

At SiteMinder, we celebrate the unique contributions of every employee as a key driver of our success. By fostering diverse teams that embrace various voices, identities, backgrounds, experiences, and perspectives, we create an inclusive culture where everyone feels empowered to bring their authentic selves to work. Our differences fuel innovation and support us in continually transforming the experience for our customers. Together, we are stronger!About Us...Since our inception in 2006, we have been passionate about simplifying technology for hoteliers. Our innovative hotel commerce platform enables accommodation owners to attract and secure more guests online with ease and efficiency.From boutique hotels to renowned chains, we have empowered travelers to book everything from igloos to castles, cabins, and more.Today, we proudly stand as the world's foremost open hotel commerce platform, serving over 50,000 hotels across 150+ countries, facilitating more than 130 million reservations annually through our advanced technology.Your Role as a Customer Support Team Leader...As a vital member of our Global Customer Support team, the Customer Support Team Leader will focus on coaching, engaging, supervising, leading, and developing our General Services team to ensure exemplary customer service delivery.In your leadership role, you will be the go-to contact for team members, proactively ensuring seamless operations and collaboration among teams. By setting a positive example, you will oversee the team's efficiency, quality of service, and professional growth.Your Responsibilities...Cultivate a team of support consultants dedicated to prioritizing customer needs.Monitor daily team performance and ensure delivery of high standards.Identify performance gaps and implement action plans for improvement.Conduct one-on-ones, performance reviews, and team meetings to assess and motivate individual performance.Recruit exceptional new team members, providing them with the training and support needed for success.Collaborate with cross-functional teams to enhance overall service delivery.

ABOUT US At Indie Campers, we are transforming the campervan rental experience by making road trips accessible to everyone. With our innovative digital platform and a focus on customer satisfaction, we provide an unparalleled booking experience that ensures high-quality road trips at competitive prices. Having facilitated over a million nights of rentals and welcoming more than 300,000 travelers from 169 countries, we pride ourselves on offering a diverse and expanding range of road trip options, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales. With a strong emphasis on technology, we are constantly tackling exciting challenges that require top-tier talent and dedication. Join us in our mission to redefine road travel as we expand our team and embark on this exciting journey together. THE ROLE In the capacity of Regional Commercial Principal for APAC, you will oversee the comprehensive commercial lifecycle of our RV assets across the region, from acquisition to resale. Your responsibilities will encompass Procurement, where you will identify and negotiate the best vehicles from OEMs and converters, as well as RV Sales, where you will develop and enhance our used-vehicle sales operations throughout Australia, New Zealand, and emerging APAC markets. This senior-level position requires a unique blend of strategic negotiation, commercial analysis, and practical execution. You will play a key role in optimizing Indie Campers' asset portfolio, enhancing unit economics, and driving profitability through excellence in purchasing and resale. WHAT YOU WILL WORK ON: Procurement & OEM Management Lead procurement efforts for campervans and motorhomes from OEMs, converters, and dealers in Australia and New Zealand. Foster long-term partnerships with manufacturers and negotiate purchase agreements, volume discounts, and model exclusivities. Analyze vehicle specifications, conversions, and configurations to ensure alignment with brand standards and customer preferences. Monitor supply chains, production timelines, and homologation requirements to guarantee optimal fleet delivery schedules. RV Sales & Asset Disposal Create and implement the regional strategy for the resale of used vehicles transitioning out of the rental fleet. Establish and manage B2C and B2B sales channels, including direct-to-consumer, wholesale, and dealer networks. Define pricing, margin, and stock-turn KPIs; monitor market benchmarks to maximize resale values. Collaborate with cross-functional teams to ensure a seamless sales process and customer satisfaction.

ABOUT US At Indie Campers, we are dedicated to transforming the way people experience road trips. Our innovative campervan marketplace is designed to make these adventures accessible to everyone. By leveraging a digital-first approach and prioritizing customer satisfaction, we have crafted an exceptional booking experience, offering high-quality road trips at competitive prices. Having facilitated over one million nights of rentals through our platform, we proudly serve over 300,000 travelers from 169 countries. Our diverse offerings include short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our vehicles. With a technology-driven focus, we face exciting and challenging tasks that demand top talent and passion. We are expanding our team and invite you to join us on this exciting journey! THE ROLE As the Regional Head of Fleet Procurement & Sales – APAC, you will oversee the complete commercial lifecycle of our RV assets in the region, from procurement to resale. Your responsibilities will encompass sourcing and negotiating the best vehicle deals with OEMs and converters, and spearheading our used-vehicle sales operations across Australia, New Zealand, and emerging markets in APAC. This senior specialist role combines strategic negotiation, commercial analysis, and hands-on execution, playing a critical role in shaping Indie Campers’ asset portfolio, enhancing unit economics, and driving profitability through excellence in purchasing and resale. WHAT WILL YOU WORK ON? Procurement & OEM Management Lead the procurement of campervans and motorhomes from OEMs, converters, and dealers throughout Australia and New Zealand. Establish long-term partnerships with manufacturers, negotiating purchase agreements, volume discounts, and model exclusivities. Assess vehicle specifications and configurations to ensure alignment with brand standards and customer preferences. Oversee supply chains, production timelines, and homologation requirements to guarantee optimal fleet delivery. RV Sales & Asset Disposal Design and implement the regional strategy for reselling used vehicles that are leaving the rental fleet. Develop and manage B2C and B2B sales channels, including direct-to-consumer, wholesale, and dealer networks. Establish pricing, margin, and stock-turn KPIs; monitor market benchmarks to enhance resale values.

Join Tala as a Senior Shared Services Lead!At Tala, we're revolutionizing the financial landscape by harnessing cutting-edge technology and innovative thinking to address the shortcomings of traditional financial institutions. Our mission is to empower the global majority by providing accessible financial solutions that cater to the needs of underserved populations.As a pioneer in the financial technology sector, Tala uniquely combines the analytical capabilities of a credit bureau, the seamless transaction processes of fintech, and the personalized service of a banking institution into a single, integrated platform. Backed by a robust set of proprietary data and advanced AI/ML decision-making technologies, we deliver tailored liquidity solutions instantly. Our flagship credit application has successfully facilitated over $7 billion in credits to more than 12 million clients across Latin America, Southeast Asia, and East Africa, aiding them in launching and growing small businesses, managing daily expenses, and achieving their financial aspirations.Our groundbreaking impact has garnered us consistent accolades, including:- Five-time inclusion in CNBC’s Disruptor 50.- Recognition as one of CNBC’s World’s Top Fintech Companies for two consecutive years.- Nine-time listing in Forbes’ Fintech 50.With investment commitments exceeding half a billion dollars, we are primed for continued growth and success.Operating on a remote-first model, our team is spread across various office hubs including Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.If you resonate with our mission and are excited about making a significant impact, we encourage you to apply!Role OverviewThe Senior Shared Services Lead will be instrumental in driving operational excellence and strategic workforce management within Shared Services, specifically overseeing Customer Care and Recoveries operations. This role encompasses ensuring optimal staffing, real-time performance monitoring, and generating actionable insights to facilitate rapid business decisions. The Senior Lead will also mentor Workforce Management specialists, enhance intraday reporting, and enforce structured metrics and processes across various teams.