Customer Solutions Analyst - Spanish

At SiteMinder, we recognize that the unique contributions of our employees are the cornerstone of our success. We are committed to fostering diverse teams that value and respect a multitude of voices, identities, backgrounds, experiences, and perspectives. Our inclusive culture allows employees to bring their authentic selves to work, ensuring a sense of pri…

Join Fresha as a Partner Onboarding Specialist, where you will play a crucial role in our mission to empower businesses in the beauty and wellness industry. As a vital member of our team, you will facilitate the onboarding process for new partners, ensuring they have a seamless experience as they integrate with our platform.Your expertise in Spanish will be invaluable as you communicate effectively with our diverse clientele, providing support and guidance throughout the onboarding journey.

Company Overview:DVI Solutions has been at the forefront of audio-visual technology since 2002, empowering our clients to communicate and collaborate seamlessly, whether within their offices or with partners globally. With a strong presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Vietnam, India, Malaysia, and Indonesia, we cater to a diverse clientele that includes corporations, government agencies, educational institutions, retail businesses, hotels, and more.Position SummaryWe are in search of a proactive and client-oriented Presales Engineer to bolster our Workplace Technology Solutions division. This pivotal role merges technical knowledge with client requirements, collaborating closely with sales, product, and delivery teams to craft and present customized solutions that elevate modern workplace environments.Your contributions will be vital in tailoring client solutions across various domains, including collaboration tools, workplace infrastructure, digital transformation, and enhancing end-user experiences. Key ResponsibilitiesSolution Development & Technical ConsultingCollaborate with the sales team to identify customer needs and transform them into impactful workplace technology solutions.Design comprehensive solutions across workplace sectors (e.g., unified communications, AV systems, digital workplace platforms, intelligent office technologies).Facilitate technical discovery sessions, workshops, and solution presentations.Client InteractionServe as a reliable technical consultant to clients throughout the presales process.Provide engaging product demonstrations, proof-of-concepts (POCs), and detailed solution walkthroughs.Respond to technical inquiries, RFPs/RFIs, and offer thorough solution documentation.Collaboration & Strategy DevelopmentEngage with internal teams (sales, product, delivery, vendors) to ensure solution viability and alignment.Contribute technical insights to support go-to-market strategies and competitive positioning.Keep abreast of emerging workplace technologies and industry trends.Commercial SupportAssist in solution pricing, cost strategies, and proposal creation.Ensure solutions are scalable, cost-effective, and aligned with client business objectives. QualificationsMinimum of 3 years of experience in a presales, solutions engineering, or technical consulting capacity.Extensive knowledge of Workplace Technology Solutions, including:Unified Communications & Collaboration (e.g., Microsoft Teams, Zoom)Audio-Visual (AV) systems and meeting room technologiesEnd-user computing and digital workplace toolsSmart office technologies

Company Overview:Established in 2002, DVI Solutions stands as a premier provider of audio-visual solutions, dedicated to enhancing communication and collaboration for our clients—whether they are working with colleagues down the hall or partners halfway around the globe. With a robust presence across Asia, including countries such as Japan, Singapore, Thailand, and more, our portfolio includes a diverse array of satisfied clients, from corporations to educational institutions and government entities.Role Overview:As a Project Manager at DVI Solutions, you will play a critical role in delivering cutting-edge audio-visual and collaboration solutions tailored for our corporate clientele across various sectors, including corporate offices, healthcare, education, and hospitality. This full-time position requires a commitment of six days a week, from Monday to Saturday, with flexibility based on project requirements.Key Responsibilities: Direct and oversee the complete project lifecycle, ensuring timely delivery and compliance with quality standards. Develop and maintain strong client relationships by understanding their unique requirements and ensuring their satisfaction. Provide expert project management guidance to team members. Supervise the integration of technological solutions, ensuring seamless functionality and user experience. Ensure adherence to safety and industry regulations throughout all project phases. Manage project budgeting, resource allocation, and scheduling effectively. Collaborate with the Services Division to ensure post-installation support and maintenance.

At Workstream, we are dedicated to revolutionizing HR, payroll, and hiring processes for the hourly workforce. With 2.7 billion hourly workers representing 80% of the global labor force, we've recognized a significant gap in technology catering to this market. Our platform is meticulously designed to empower both businesses and their employees, ensuring they not only survive but thrive.We proudly serve prominent brands across various industries, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. As a rapidly growing Series B company, we are expanding our product offerings to fulfill our ambitious vision, supported by esteemed investors from Founders Fund, BOND, and Coatue.

At TTEC Digital, we empower organizations to create a workplace where employees feel appreciated and supported. We believe that an exceptional customer experience is rooted in the well-being of our employees. Our vision is to cultivate an environment where team members can thrive and succeed.TTEC Digital is excited to invite an AWS Solutions Engineer to our expanding AWS Contact Center practice. In this pivotal role, you will be a vital technical partner in our pre-sales and market entry strategies, crafting innovative customer-focused solutions, and equipping our delivery teams with reusable resources and accelerators.This position is fully remote! Applicants must be open to interviewing and working within US-based time zones for this full-time role.

Encora is hiring a CRM Business Analyst in Manila. This position centers on analyzing and improving customer relationship management processes to support both client satisfaction and operational efficiency. Role overview The CRM Business Analyst works closely with teams across the company to understand business needs and translate them into effective CRM strategies. The role involves gathering requirements, designing solutions, and ensuring that CRM initiatives align with company goals. What you will do Analyze current CRM processes and identify opportunities for improvement Collaborate with cross-functional teams to collect and clarify requirements Design and help implement solutions that support business objectives Contribute to strategies aimed at enhancing client satisfaction and operational performance

RainFocus develops software for in-person, virtual, and hybrid events, working with major companies such as Adobe, Cisco, IBM, Oracle, and VMware. The company values collaboration and ongoing improvement, encouraging employees to contribute ideas and support a culture of growth. Role overview The Client Care Analyst - International (Remote) serves as the first point of contact for RainFocus clients around the world. This position, based in Manila, handles technical questions and provides support to business clients using RainFocus event solutions. What you will do Respond to technical inquiries and troubleshoot issues for clients using RainFocus software Deliver professional support to business clients, ensuring concerns are addressed and clients feel valued Use effective communication and problem-solving skills to resolve client concerns promptly Work with internal teams to address client needs and keep customers informed throughout the process Location This is a remote role based in Manila.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our cutting-edge AI-driven scenario planning and analytics platform. Our mission is to empower our customers to surpass their competition and thrive in the ever-evolving marketplace.What brings Anaplanners together across different teams and locations is our unwavering commitment to our customers' success and our Winning Culture.Our clientele includes some of the most prestigious names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global enterprises that trust our exceptional platform.Our Winning Culture fuels our teams of innovators. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, pursue ambitious goals with dedication, and celebrate our achievements—big and small.Guided by principles of being strategy-led, values-based, and disciplined in execution, you will find inspiration, connection, development, and rewards here. We welcome everything that makes you unique; join us and together let’s create what comes next!Job OverviewAs a Level 2 Support Analyst, your main objective will be to provide an exceptional support experience to all Anaplan customers. You will play a crucial role in resolving intricate and often critical support issues, becoming an essential part of our customers' journey with Anaplan. A successful candidate will possess strong problem-solving skills, empathy, emotional intelligence, and thrive in a fast-paced environment.Key ResponsibilitiesCase Ownership and Resolution: Assume full accountability for Level 2 cases, prioritizing based on urgency and customer impact. Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with customers throughout.In-depth Technical Investigation: Research and analyze complex issues related to the Anaplan platform and its integration technologies. This involves examining applications and server logs, replicating customer issues in a testing environment, and collaborating with engineering teams for bug resolution.Customer Collaboration: Engage with customers through the case portal and, when necessary, conduct live troubleshooting sessions via calls and screen sharing to efficiently gather information and resolve issues in real-time.Knowledge Management: Contribute to the knowledge base by documenting case resolutions and best practices to enhance the support team's effectiveness.

AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services. Role overview The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, explaining solutions clearly, and guiding users through problem-solving steps. The goal is to ensure customers can use AvePoint’s solutions effectively and confidently. What you will do Respond to customer inquiries and technical issues related to AvePoint products Troubleshoot problems and identify root causes Communicate solutions in a clear and helpful manner Support customers in optimizing their experience with AvePoint’s platform Location This role is based in Manila, Philippines.

Are you passionate about providing excellent customer service? Join Workstream as a Customer Support Associate and be part of our mission-driven team! We are building an all-in-one HR, payroll, and hiring platform specifically designed for the hourly workforce, which constitutes 80% of the global workforce. Our goal is to empower businesses and their employees with the best technological solutions available.At Workstream, you'll have the opportunity to support renowned brands such as Burger King, KFC, and IHOP. As a rapidly growing Series B company backed by prestigious investors, we are expanding our product offerings to better serve our clients. Come and contribute to our vision!

Founded in 2007, Airbnb has transformed the way people travel, connecting over 5 million hosts with more than 2 billion guests in nearly every country around the world. Each day, our unique accommodations and enriching experiences foster authentic connections between guests and communities.Your Impact:The Workforce Management (WFM) Scheduler plays a crucial role in delivering exceptional support to our guests and hosts through Customer Support operations. In this position, you will oversee headcount allocation across various sites, channels, and tiers, while maintaining strong relationships with partner WFM teams. You will be an integral member of a dynamic and high-profile team, collaborating closely with cross-functional teams to drive optimal outcomes.A Day in Your Role:Collaborate with operations to create and implement schedules based on language, skill set, and contact channel.Establish, manage, and maintain schedules for multiple internal teams.Oversee and report on schedule demands for various partner sites and channels within a shared queue environment.Develop and execute scheduling scenarios, analyzing potential impacts of new business lines, SLA changes, routing, and skill adjustments.Work with the broader WFM team to enhance understanding of capacity planning and forecasting.Monitor and analyze employee performance using data from Genesys.Evaluate and report on historical data and trends, on a daily, weekly, and monthly basis.Identify opportunities to improve operational effectiveness and efficiency through performance data analysis.Effectively communicate with the wider Airbnb team and our outsourcing partners, including preparing performance reports for WBR, MBR, and QBR meetings.

Location: Manila, Metro Manila, PhilippinesContract type: Independent ContractorCompensation: $1,200 – $1,500 USD per month (₱70,000 – ₱90,000 PHP)Schedule: Monday to Friday, 9:00 AM – 5:00 PM EDT/EST Fiscal.ai develops a research and data platform for the capital markets, combining a research terminal with modern APIs. Headquartered in Toronto and backed by $13M in venture funding, the company serves thousands of customers and millions of end-users. Fiscal.ai aims to set new standards for financial data companies in the AI era. Role overview The Equity Analyst (KPI) - Contractor role centers on analyzing and compiling financial data from publicly listed companies. This position focuses on tracking and interpreting key performance indicators to generate insights into company performance. The analyst will help maintain the accuracy of Fiscal.ai’s database, respond to customer data requests, and contribute to new product initiatives related to financial data and analytics. A strong background in finance and accounting, especially in financial reporting and equity analysis, is important for success in this role. Key responsibilities Analyze and compile financial data from publicly listed companies, with an emphasis on monitoring and interpreting KPIs. Update the database on a quarterly reporting schedule to ensure data integrity. Process customer data requests efficiently. Review and update company data in response to changes in financial reporting. Develop standardized KPI frameworks for various industries. Support the launch of new Fiscal.ai data initiatives.

About Us:Momos is an innovative and rapidly expanding company with its headquarters based in Singapore and the United States. As we pursue our ambitious growth strategy, we are excited to broaden our operations throughout the APAC region. Our core mission is to empower our brands to foster happiness among their customers at every location using advanced AI technology.At Momos, we are the premier Customer Experience Management Platform for multi-location brands. We collaborate with notable brands such as Shake Shack and Baskin Robbins, enhancing their entire customer lifecycle and automating processes with cutting-edge AI solutions. Today, we take pride in being the trusted partner for businesses worldwide. If you are driven, enthusiastic, and eager to contribute to a mission-focused company, we would love to welcome you to our team.About the Role:As the Head of Customer Operations, you will oversee the comprehensive customer operations function at Momos. Your leadership will be pivotal in scaling the Customer Operations team, establishing how we engage and support our merchants, and creating the systems, processes, and cultural framework necessary to deliver outstanding support at scale.This role uniquely combines leadership, operational excellence, and customer strategy.We seek an individual who can think strategically, execute hands-on, and cultivate a high-performing team within a rapidly scaling environment.Key Responsibilities:Team Leadership and DevelopmentLead, mentor, and develop the Customer Operations teamFoster a high-performance culture centered on ownership, accountability, and continuous improvementEstablish hiring strategies, team structure, and career progression pathwaysCustomer Operations Strategy OwnershipDefine the long-term vision and strategic direction for Customer OperationsIdentify and address gaps in the current customer experienceAlign operations with organizational growth and product prioritiesProcess OptimizationDesign and implement scalable support workflows across all communication channelsMonitor and enhance key support metrics including response time, resolution time, and customer satisfaction (CSAT)Initiate strategies that minimize support volume through proactive and intelligent supportAI & Automation UtilizationIntegrate AI and automation into support workflows to enhance efficiency and quality of responsesSpot opportunities to minimize manual tasks and identify issues earlyStay informed of the latest trends in support tools and AI advancementsCross-Department CollaborationCollaborate closely with Product, Sales, and Onboarding teamsTransform customer feedback into actionable insights for product and business enhancementsEnsure robust cross-functional alignment around customer experience priorities

Encora is hiring a Data Quality Analyst in Manila. This role focuses on analyzing data, implementing automation, and applying Angular expertise to strengthen data analysis and reporting. The work supports better data workflows and helps teams make informed decisions. What you will do Create detailed test cases based on business requirements to ensure data quality. Perform data quality checks during ad-hoc data extraction tasks. Test data outputs promptly to meet service level agreements (SLA). Work with Data Analysts and Project Management Officers to gather and analyze requirements for test case development. Support peer reviews of data outputs before user acceptance testing (UAT). Keep quality assurance documentation and artifacts organized for future use. Run data testing on outputs from Data Analysts using SQL. Contribute to a collaborative team atmosphere. Join daily stand-up meetings to share updates and discuss challenges. Requirements 3 to 5 years of experience in Quality Assurance, including knowledge of testing methodologies, terms, and concepts. Strong SQL skills. Hands-on experience with Google Data Studio, Google Sheets, and Excel. Familiarity with Google BigQuery, Tableau, Power BI, and Metabase is preferred. Experience with Hadoop or other Big Data tools is a plus. Knowledge of JIRA and Confluence is an advantage.

UpGuard creates cybersecurity solutions designed to streamline the work of security teams. With a recent US$75M Series C funding round and a platform that processes over 100 billion risk signals daily, UpGuard focuses on helping organizations reduce cyber risk through its Cyber Risk Posture Management (CRPM) platform. This platform combines security ratings, threat intelligence, and AI to give customers practical tools for managing risk. The company supports its teams with the resources and autonomy needed to deliver technology at scale. UpGuard’s approach centers on customer-first service, and its Customer Success team works to solve client challenges, build lasting relationships, and ensure customers get the most from the platform. Role overview The Digital Customer Success Manager - APAC is based in Manila and supports customers throughout the Asia-Pacific region. This position operates in a high-volume, technology-driven setting, focusing on customer success at scale. Rather than traditional account management, the emphasis is on using data and automation to guide the customer journey and encourage product adoption. What you will do Oversee the full customer lifecycle for APAC clients, from automated onboarding to ongoing engagement and retention Use playbooks and data triggers to guide customer interactions and help clients realize the value of UpGuard’s platform Apply automation and digital tools to deliver support efficiently and at scale Adapt global digital strategies to the Asia-Pacific market by bringing local insights Spot opportunities to expand customer accounts and increase product usage Requirements Background in customer success, account management, or a related area, ideally within SaaS or cybersecurity Comfort working with data and digital tools to drive engagement Ability to manage multiple accounts and priorities in a high-volume environment Strong communication skills and a collaborative mindset Interest in building relationships and solving customer challenges

About UsAt Otter, we redefine the experience of food delivery for restaurateurs in the digital age. In a world where technology meets culinary passion, we empower restaurants globally—from iconic brands like Chick-fil-A to unique establishments like Eataly—to thrive in the online delivery landscape. Our innovative software enhances sales, minimizes order complications, and alleviates the challenges of delivery management. Role OverviewThe Workforce Management (WFM) Real-Time Analyst plays a pivotal role in ensuring optimal performance across Customer Support operations by monitoring and managing real-time metrics. This position is crucial in achieving service level goals, optimizing staffing resources, and swiftly addressing performance fluctuations throughout the day. Key ResponsibilitiesCreate and sustain accurate workforce forecasts and schedules informed by historical data and projected communication volumes across various channels.Continuously track real-time performance metrics, including call/chat/email volumes and service levels to ensure adherence to schedules.Analyze trends in customer support demand and proactively adjust staffing and resource allocations to enhance service delivery.Manage inbound queues effectively to ensure prompt responses to customer inquiries across multiple platforms.Work collaboratively with supervisors and managers to prioritize scheduling of breaks and meetings while ensuring adequate team coverage.Communicate adjustments in channel allocations based on real-time data to maintain a seamless customer service experience.Compile and analyze reports on key performance indicators (KPIs) to identify opportunities for improvement in team performance.Hold regular discussions with team members to review performance metrics and provide constructive feedback.Keep abreast of industry trends and best practices in workforce management to enhance operational processes.

About the Role Okta, Inc. is looking for a Sales Compensation Analyst based in Manila, Philippines. This role supports the design and analysis of sales compensation plans that align with company goals. The analyst works closely with teams across the business to provide data-driven insights and detailed reports that inform compensation strategies. What You Will Do Analyze sales compensation data to support plan design and effectiveness Prepare reports and presentations for leadership and stakeholders Collaborate with cross-functional teams to gather and interpret relevant data Help ensure compensation plans remain competitive and motivating for sales teams Location This position is based in Manila, Philippines.

Company Summary:DVI Solutions has been at the forefront since 2002, providing state-of-the-art audio-visual setups that enhance communication and collaboration for our clients—whether connecting colleagues in the office or partners globally. With a strong presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Malaysia, and Indonesia, we cater to a diverse clientele that includes corporations, government agencies, educational institutions, retail, hospitality, and more across Asia. Position Overview:We are on the lookout for a driven and passionate Sales Account Manager to join our expanding team in the Philippines. The ideal candidate will take charge of managing and expanding our portfolio of corporate and B2B accounts, particularly in the IT hardware and infrastructure sector. This role merges key account management with proactive business development, primarily targeting medium to large enterprises, including multinational corporations. This is a full-time, on-site position (5 days a week). The successful candidate must possess a proven history in direct B2B sales, particularly in AV systems, IT hardware solutions (e.g., networking equipment, servers, infrastructure components), or workplace-related services, with substantial experience navigating complex tender processes. Key Responsibilities:Manage and nurture existing key corporate accounts by understanding their needs, fostering strong relationships, and providing exceptional service.Identify and cultivate new B2B business opportunities to enhance market presence, focusing on mid to large enterprises and MNCs.Oversee the complete sales cycle from lead generation and qualification to deal closure, including tender submissions and contract negotiations.Propose and promote customized solutions, which may encompass AV technologies, network infrastructure, and workplace fit-out or tenant solutions.Work closely with internal technical teams to develop tailored solutions that meet client requirements.Track account performance and sales metrics to ensure targets and revenue goals are achieved or surpassed.Maintain a thorough understanding of the IT hardware, AV, and workplace technology services markets, including competitive dynamics and emerging trends.Prepare and present regular reports on pipeline activity, account performance, and market insights to senior leadership.Represent the company at client meetings, industry events, and trade shows.

At NICE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be game changers in the industry, and we are committed to excellence in everything we do. If you're a passionate individual looking for a dynamic opportunity to ignite your career, we invite you to join our team.What does the role entail?The Customer Experience Professional Services Engineer is a pivotal customer-facing position responsible for delivering expert solutions and support for NICE's innovative products and services. This role involves the implementation and optimization of AI-driven applications, including chatbots and knowledge assistants, tailored for enterprise contact centers. You will engage directly with clients to understand their needs and provide consultative support to deliver state-of-the-art solutions.Your impact will be significant in the following areas:Technical Implementation:Configure, program, and develop NICE solutions, incorporating AI, NLU, ACD, IVR, ASR, and CRM integrations.Lead the design and development of various AI and bot applications, ensuring they meet client requirements and adhere to industry standards.Optimize and maintain multiple AI bots, including both generative and legacy systems.Implement and enhance AI-driven services, such as knowledge assistant engines and conversational intelligence solutions.Project Management:Collaborate with project managers to design and oversee comprehensive project rollouts.Manage system lifecycle development, including change control processes and risk assessment for enterprise solutions.Facilitate seamless execution of projects through effective inter-departmental coordination and communication.Business Consulting:Offer subject matter expertise on NICE's digital products and AI solutions during client engagements.Conduct thorough business analyses to assess user needs, tailoring solutions and providing industry insights.Champion the integration of AI tools to enhance operational efficiency across various business units.Leadership and Mentorship:Guide and mentor project teams, sharing your expertise while fostering a collaborative atmosphere.Develop comprehensive documentation and processes for new digital products emerging from R&D initiatives.