Customer Success Account Executive

About AvePoint At AvePoint, we strive to go Beyond Secure. As the global leader in data security, governance, and resilience, we offer advanced solutions that empower organizations to collaborate confidently. Over 25,000 customers globally rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across platforms like Micr…

HelloFresh seeks a Customer Success Manager based in Manila to help customers have a positive experience with its meal delivery service. This position centers on relationship-building, handling questions, and supporting satisfaction throughout the customer journey. Key responsibilities Develop and maintain strong relationships with customers Respond to inquiries and resolve issues quickly Promote satisfaction and encourage customers to explore more HelloFresh options Contribute to customer retention efforts Location This role is based in Manila, Philippines.

UpGuard creates cybersecurity solutions designed to streamline the work of security teams. With a recent US$75M Series C funding round and a platform that processes over 100 billion risk signals daily, UpGuard focuses on helping organizations reduce cyber risk through its Cyber Risk Posture Management (CRPM) platform. This platform combines security ratings, threat intelligence, and AI to give customers practical tools for managing risk. The company supports its teams with the resources and autonomy needed to deliver technology at scale. UpGuard’s approach centers on customer-first service, and its Customer Success team works to solve client challenges, build lasting relationships, and ensure customers get the most from the platform. Role overview The Digital Customer Success Manager - APAC is based in Manila and supports customers throughout the Asia-Pacific region. This position operates in a high-volume, technology-driven setting, focusing on customer success at scale. Rather than traditional account management, the emphasis is on using data and automation to guide the customer journey and encourage product adoption. What you will do Oversee the full customer lifecycle for APAC clients, from automated onboarding to ongoing engagement and retention Use playbooks and data triggers to guide customer interactions and help clients realize the value of UpGuard’s platform Apply automation and digital tools to deliver support efficiently and at scale Adapt global digital strategies to the Asia-Pacific market by bringing local insights Spot opportunities to expand customer accounts and increase product usage Requirements Background in customer success, account management, or a related area, ideally within SaaS or cybersecurity Comfort working with data and digital tools to drive engagement Ability to manage multiple accounts and priorities in a high-volume environment Strong communication skills and a collaborative mindset Interest in building relationships and solving customer challenges

At SiteMinder, we recognize that the unique contributions of our employees are the cornerstone of our success. We are committed to building and nurturing diverse teams that respect and celebrate a multitude of voices, identities, backgrounds, and experiences. Our inclusive culture empowers our employees to express their authentic selves at work, fostering a sense of pride and belonging. It is through our differences that we continue to innovate and revolutionize the experience for our customers. Together, we thrive!About Us...Since 2006, SiteMinder has been at the forefront of technological innovation, simplifying processes for hoteliers while enhancing their ability to attract guests online. Our award-winning hotel commerce platform is designed to help accommodation owners—from boutique hotels to large chains—maximize their online bookings effortlessly.We enable travelers to book a wide range of accommodations, from cozy cabins to luxury resorts and everything in between. Today, we proudly support over 50,000 hotels across 150+ countries, processing more than 130 million reservations annually through our technology.Role Overview: Customer Success AdvisorAs we accelerate our growth across EMEA and APAC, we are enhancing our Customer Retention function, focusing on vital conversations with customers at risk of cancellation. This role is ideal for individuals who thrive in fast-paced, high-energy environments akin to those found in startups and scale-ups.If you have excelled in high-growth, target-oriented settings, enjoy engaging with customers over the phone, and seek a position where you can make a tangible impact on revenue daily, we invite you to apply!Key Responsibilities:Conduct an average of 20+ targeted outbound calls daily, along with multiple follow-ups per customer to re-engage and retain them.Reach out to at-risk accounts who have indicated a desire to cancel their subscription; uncover their concerns and transform them into retention opportunities.Negotiate pricing, contract terms, and renewal options that align with the needs of both the customer and the business.Analyze customer churn data to identify patterns, risks, and opportunities across EMEA and APAC markets.Collaborate closely with Customer Success and Sales teams to stabilize at-risk customers and minimize future churn.

Role Overview Spreetail is looking for a Customer Success Specialist fluent in Mandarin to join the team in Manila. This position supports Mandarin-speaking customers, helping them get the most from Spreetail’s products and services. Acting as the main contact for these customers, the specialist builds strong relationships and works to ensure satisfaction throughout the customer journey.

Position Title: Customer Success Specialist with Coffee Industry ExpertiseCompany: Pro Coffee GearLocation: Remote (Global)Employment Type: Full-timeReporting To: Head of Sales & Customer SuccessAbout Us: Pro Coffee Gear is an innovative and rapidly expanding eCommerce and wholesale distributor of both commercial and home espresso equipment. Our mission is to support cafés, roasters, restaurants, and passionate home baristas by providing them with a wide range of both new and refurbished espresso machines, grinders, and accessories from the industry's most reputable brands. We are committed to building a disciplined, data-driven growth model, with our paid media strategy playing a pivotal role in this initiative.Role Overview: This position transcends traditional support roles; we seek an individual who will take full ownership of the comprehensive customer journey—from order placement through onboarding, setup, and long-term success.As our Customer Success Specialist, you will oversee both the operational and relational facets of our post-sales experience. You will lead and develop a dynamic team, refine processes, and ensure that every customer interaction reflects the quality and care inherent in our products.Your collaboration with sales, logistics, marketing, and technical partners will be essential, granting you the autonomy to enhance systems, eliminate obstacles, and elevate the customer experience on a large scale.This role is perfect for someone who thrives on tackling complex operational challenges, creating scalable systems, and providing meaningful, human-centered service.Key Responsibilities:Customer Success & Team Leadership Continuously enhance the entire customer journey from purchase to long-term success. Lead, mentor, and cultivate a high-performing customer success team. Establish and monitor KPIs to ensure consistent, high-quality service delivery. Promote a culture of accountability, responsiveness, and customer care. Sales Enablement & Channel Coordination Facilitate the consultative sales process through timely, high-quality client communication across channels such as email, SMS, and social media. Manage the accurate creation of quotes and invoices utilizing tools like Shopify and QuickBooks. Collaborate closely with sales and marketing teams on third-party platforms and social commerce channels. Post-Sales Operations Ensure a smooth transition from sale to onboarding, encompassing equipment setup and client activation. Coordinate installations and service delivery with technical partners. Address ongoing customer inquiries and manage orders for accessories, parts, and custom requests.

At Workstream, we are dedicated to revolutionizing HR, payroll, and hiring processes for the hourly workforce. With 2.7 billion hourly workers representing 80% of the global labor force, we've recognized a significant gap in technology catering to this market. Our platform is meticulously designed to empower both businesses and their employees, ensuring they not only survive but thrive.We proudly serve prominent brands across various industries, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. As a rapidly growing Series B company, we are expanding our product offerings to fulfill our ambitious vision, supported by esteemed investors from Founders Fund, BOND, and Coatue.

Why Join Our Team?At SafetyCulture, we are a forward-thinking global technology company that goes beyond the typical corporate experience. With perks like catered lunches, engaging team events, and a pet-friendly office, our true value lies in the passion and dedication of our nearly thousand-strong team.We strive to enhance the lives of our customers and improve our product every day. Here, you will frequently hear, “Let’s give it a shot,” as we embrace innovation and creativity to solve real-world problems.Our mission is to empower the 3 billion people who drive the world forward—be it factory operators, baggage handlers, truck drivers, or store assistants. We possess the scale and innovative spirit of a major tech firm while avoiding the pitfalls of bureaucratic red tape.Every team member is vested in our success through equity, ensuring that as we grow, so do you. We acknowledge our imperfections, but our next growth phase is focused on smart scaling, operational maturity, and a strong emphasis on AI.If the thought of impactful tech without the corporate fuss excites you, you’ll thrive here.The Role As a Customer Success Manager (CSM) - Scaled, your primary responsibility will be to manage a portfolio of over 100 customers, ensuring their ongoing success with SafetyCulture. Your role will focus on enhancing customer retention, adoption, and growth through insightful data analysis and scalable engagement strategies. You will collaborate closely with cross-functional teams to elevate customer experiences and drive measurable business outcomes.

About AvePointAt AvePoint, we are the premier global authority in data security, governance, and resilience. We transcend conventional solutions to establish a solid data foundation, empowering organizations worldwide to collaborate with assurance. Our AvePoint Confidence Platform is trusted by over 25,000 clients globally to prepare, secure, and enhance their vital data across platforms like Microsoft, Google, Salesforce, and various collaboration environments. Our extensive global channel partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a difference, and take charge of your future. Unleash your potential with us!Your Role:The Customer Success Engineer will act as a vital technical resource within our Customer Success Team. Working closely with the team, you will assist in customer engagements to drive adoption, configurations, technical recommendations, and utilization guidance.Key Responsibilities:Collaborate with the team to implement digital customer engagement strategies, including technical product health checks and onboarding engagements to ensure timely value delivery.Proactively engage with customers showing low product adoption and assist them in deploying value-added use cases.Identify and interact with customers who have reported low sentiment scores in NPS and CSAT surveys to understand and address their concerns.Team up with Customer Success and/or Product Marketing to create “Customer Office Hours” aimed at enhancing product adoption.Contribute to the creation of “How-To” product videos to guide customers through product usage and expansion.

As an Accounts Payable Executive, you will play a crucial role in ensuring timely and accurate payments in adherence to our established policies and procedures. You will be responsible for maintaining precise records and facilitating the payment process effectively.Your key responsibilities will include preparing check payments for approved Requests for Payments (RFP) and invoices that align with Purchase Orders, while strictly adhering to vendor payment terms. You will collaborate with the Accounting Manager for verification and seek approval from the Director of Finance and the General Manager.Additionally, you will ensure all monthly expenses are accurately posted and that necessary accruals are made. Regular monitoring of the Accounts Payable aging report and following up on any credit notes or missing invoices will be part of your duties.Accuracy and efficiency in processing and monitoring payments are essential to your role. You will also prepare month-end reconciliations for all related General Ledger balances and undertake any other reasonable tasks assigned by management.

At NiCE Systems, we embrace challenges as opportunities, continuously pushing our limits to achieve excellence. We are driven by ambition, innovation, and a commitment to success. If you share our passion and determination, we invite you to explore a career opportunity that will ignite your potential.What is the role about?The Senior Technical Account Manager is a seasoned professional in account management, project oversight, and technical troubleshooting, consistently excelling in delivering top-tier service. This role is crucial in surpassing customer expectations, optimizing processes and technology, and contributing to the company’s growth through collaboration with diverse teams.This pivotal position addresses complex challenges, providing outstanding technical support and customer service for enterprise-level accounts. By collaborating with key internal resources, this role enables strategic customers to effectively utilize our technology and services, enhance product adoption, serve as references for potential clients, and cultivate lasting loyalty.How will you make an impact?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring seamless contract execution, SLA adherence, and continuous customer engagement.Partner with Sales and Sales Engineering to identify customer opportunities, manage risks, and guarantee successful implementations with appropriate resources.Build and nurture strong relationships across all levels of the customer organization, from operational staff to executive leadership.Gain insight into customers’ business objectives and drive ROI through NiCE’s products and services, establishing yourself as a trusted advisor.Engage with cross-functional teams to resolve technical issues promptly, ensuring all challenges are addressed within SLA targets to enhance overall customer satisfaction.Oversee and align projects to ensure coherence with the company strategy and successful completion, managing personally or collaborating with Project Managers.Utilize extensive technical expertise in NiCE products and related technologies to implement solutions that propel customer success.Conduct regular service and technology assessments, maintaining clear and timely communication with customers while effectively managing escalations.Provide guidance, mentorship, and lead escalations, contributing to the success of the team and the organization by driving improvements and sharing knowledge.Identify and propose enhancements to products and services, contributing to the strategic growth of enterprise-level accounts.

Location: Manila, Philippines Company: NiCE Systems Role: Senior Technical Account Manager, APAC Region Role Overview The Senior Technical Account Manager plays a key role in supporting enterprise customers across the APAC region. This position focuses on building strong client relationships, resolving technical issues, and ensuring that enterprise accounts receive consistent, high-quality service. The role works closely with internal teams to help clients achieve their business goals using NiCE products and services. Main Responsibilities Serve as the main point of contact and advocate for assigned enterprise accounts, overseeing contract execution and service level agreement (SLA) compliance. Maintain ongoing customer engagement to build loyalty and long-term partnerships. Partner with Sales and Sales Engineering to identify new opportunities, reduce risks, and support successful project delivery. Develop relationships at all levels within client organizations, from operational staff to executive leaders. Understand each customer's business goals and demonstrate how NiCE solutions can deliver value as a trusted advisor. Work with cross-functional teams to resolve technical issues promptly and in line with SLA commitments. Coordinate project timelines and objectives, either directly or in collaboration with Project Managers, to align with strategic goals. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that drive customer success. Conduct regular service and technology reviews, provide clear communication, and manage escalated issues effectively. Mentor colleagues, lead escalations, and contribute to ongoing team and organizational improvement. Identify opportunities for product or service enhancements and collaborate with product development teams on enterprise-level strategies.

At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.

At NiCE, we embrace challenges without limits and set ambitious goals that drive our success. Join us as we redefine industry standards and create a fulfilling career path that ignites your passion.What does the role entail?The Senior Technical Account Manager serves as a key resource in account management, program/project management, and technical resolution, achieving excellence in a dynamic environment. This vital position is essential for exceeding customer expectations, enhancing processes, and driving company growth through collaboration with cross-functional teams.This professional addresses complex challenges while delivering exceptional technical and customer service to enterprise-level accounts. By leveraging top-tier resources, they empower strategic customers to navigate issues, maximize our technology and services for business success, boost product adoption, and foster long-term loyalty.How will you make an impact?Act as the primary advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and continuous customer education.Work closely with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure effective implementation with appropriate resources.Build and maintain strong relationships across all levels of the customer's organization, from front-line management to senior leadership.Gain a deep understanding of customers’ business objectives and drive ROI with NiCE’s offerings, becoming a trusted partner and advisor.Engage with cross-functional teams to resolve technical challenges, ensuring issues are addressed within SLA targets, thus enhancing overall customer satisfaction.Coordinate and synchronize projects to ensure alignment with overarching strategy and successful completion, either managing personally or partnering with Project Managers.Utilize extensive technical knowledge of NiCE products and related technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers while effectively managing escalations.Provide coaching and mentoring, leading escalations and contributing to team and company-wide success through improvement initiatives and the sharing of expertise.Identify and recommend enhancements to products and services, contributing to enterprise-level strategy.

Account Manager, Central Queue Location: Manila, Philippines OpenTable, a subsidiary of Booking Holdings, Inc. (NASDAQ: BKNG), stands at the forefront of the dining experience, connecting millions of diners with tens of thousands of restaurant partners. With over 25 years of expertise, we are dedicated to empowering restaurants to flourish. Our cutting-edge technology allows dining establishments to concentrate on their core values—serving their guests and managing their teams—while providing diners the convenience of discovering and reserving the ideal venue for every occasion. Every team member at OpenTable plays a crucial role in shaping our impact and driving our mission forward. Join a global network that embodies the spirit of hospitality, dedicated to nurturing relationships and enhancing customer experiences. Role Overview: As an Account Manager for the Central Queue, you will serve as a vital link between our innovative technology and the dynamic hospitality sector. Your main objectives are to enhance customer engagement, optimize reservation opportunities, and minimize client turnover. You will collaborate with a dedicated team responsible for the health and success of our key restaurant partners. Your interactions will primarily be remote, utilizing phone, email, webinars, and various communication tools to impart knowledge, conduct training sessions, and troubleshoot issues. Our mission is to provide exceptional care to each customer, swiftly assessing their needs and resolving them efficiently. You will aid restaurants in seamlessly integrating OpenTable into their daily procedures, fostering ongoing adoption. By demonstrating the value of our services, we aim to significantly reduce churn. If you thrive on relationship-building and enjoy maintaining an organized schedule while addressing client needs, this role, along with the OpenTable culture, is a perfect fit for you! Your Responsibilities Include: Overseeing the management of our most valued customer segment. Daily resolution of customer inquiries and tasks. Transforming data into actionable insights to guide restaurant behavior and boost adoption. Collaborating enthusiastically with customers to enhance engagement on the OpenTable platform and increase reservation availability. Addressing concerns raised by restaurant partners through our Customer Support and field teams. Conducting remote presentations and training for restaurant clients. Encouraging customers to reimagine their business strategies in ways that lead to shared success.

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.

At NiCE, we embrace challenges and strive to exceed our limits. We are ambitious and transformative, aiming for victory in every endeavor. By setting and surpassing the highest standards, we unlock incredible career opportunities that ignite passion and drive.What is this role about?The Senior Technical Account Manager is a specialist in account and project management, as well as technical resolution, excelling at the top tier of the industry. This position is crucial in surpassing customer expectations, refining processes and technologies, and fostering company growth through collaboration with cross-functional teams.In this pivotal role, you will tackle complex challenges, providing unparalleled technical and customer service to enterprise-level accounts. By collaborating with leading resources within the company, you will enable strategic customers to overcome issues, leverage our technology and services for business success, enhance product adoption, serve as references for prospective clients, and nurture long-term loyalty.How will you make an impact?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.Partner with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure effective implementation with the necessary resources.Build and sustain productive relationships throughout all levels of the customer’s organization, from front-line management to senior leadership.Understand customer business objectives and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.Engage cross-functional teams to resolve technical issues, ensuring prompt resolution within SLA targets to enhance overall customer satisfaction.Coordinate projects to ensure alignment with company strategies, either managing them directly or collaborating with Project Managers.Utilize deep technical expertise of NiCE products and associated technologies to implement solutions that expedite customer success.Conduct regular service and technology reviews, ensuring clear and timely communication with customers, and adeptly manage escalated situations.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and company through shared expertise and continuous improvement.Identify and suggest enhancements to products and services, contributing to strategic initiatives for enterprise-level accounts.

Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey

About AvePoint:At AvePoint, we lead the way in data security, governance, and resilience, pioneering solutions that empower organizations to collaborate with confidence. With over 25,000 clients globally relying on the AvePoint Confidence Platform, we help organizations prepare, secure, and optimize their critical data across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses around 5,000 managed service providers, resellers, and systems integrators, with our products available in more than 100 cloud marketplaces. For more information, visit www.avepoint.com.We are dedicated to investing in our people. Our culture, rooted in agility, passion, and teamwork, empowers you to shape your career and make a significant impact.AvePoint is thrilled to offer a role focused on developing and driving a partner ecosystem that fosters growth and mutual success. Collaborating closely with the UK leadership team, you will enhance our resale channel and support our market strategies and value-driven delivery.If you're passionate about building strategic partnerships with top Microsoft Value-Added Resellers and Systems Integrators, devising innovative go-to-market strategies, and engaging with sales and executive teams, we encourage you to apply!

At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.