Customer Success Specialist - Mandarin Speaking

Role Overview Spreetail is looking for a Customer Success Specialist fluent in Mandarin to join the team in Manila. This position supports Mandarin-speaking customers, helping them get the most from Spreetail’s products and services. Acting as the main contact for these customers, the specialist builds strong relationships and works to ensure satisfaction th…

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, earning the trust of millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists utilizing our services, we have successfully processed more than 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha operates 15 global offices across North America, EMEA, and APAC.Our platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses, while providing beauty and wellness professionals with an all-in-one solution to manage their operations through intuitive software and financial technology.Fresha’s ecosystem equips merchants with the tools necessary to run their businesses effortlessly, facilitating appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, inventory management, and team management.Our consumer marketplace enhances revenue opportunities for partner businesses by harnessing the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands like Instagram, Facebook, and Google.Role Overview:In light of our exciting growth trajectory, Fresha is seeking a dedicated Mandarin/Cantonese Speaking Partner Onboarding Specialist to join our dynamic global team during this period of rapid expansion.Reporting to the Professional Services Team Lead and collaborating closely with our Business Development and Account Management Teams, you will be responsible for ensuring a smooth onboarding process and the accuracy of data migration for all our partners joining the Fresha Ecosystem through various channels.This position is ideal for an individual who thrives in a fast-paced and constantly evolving environment. If you enjoy working independently, embrace challenges, and seek to make a significant impact, we want to hear from you!

Join Fresha as a Partner Onboarding Specialist, where you will play a crucial role in our mission to empower businesses in the beauty and wellness industry. As a vital member of our team, you will facilitate the onboarding process for new partners, ensuring they have a seamless experience as they integrate with our platform.Your expertise in Spanish will be invaluable as you communicate effectively with our diverse clientele, providing support and guidance throughout the onboarding journey.

Position Title: Customer Success Specialist with Coffee Industry ExpertiseCompany: Pro Coffee GearLocation: Remote (Global)Employment Type: Full-timeReporting To: Head of Sales & Customer SuccessAbout Us: Pro Coffee Gear is an innovative and rapidly expanding eCommerce and wholesale distributor of both commercial and home espresso equipment. Our mission is to support cafés, roasters, restaurants, and passionate home baristas by providing them with a wide range of both new and refurbished espresso machines, grinders, and accessories from the industry's most reputable brands. We are committed to building a disciplined, data-driven growth model, with our paid media strategy playing a pivotal role in this initiative.Role Overview: This position transcends traditional support roles; we seek an individual who will take full ownership of the comprehensive customer journey—from order placement through onboarding, setup, and long-term success.As our Customer Success Specialist, you will oversee both the operational and relational facets of our post-sales experience. You will lead and develop a dynamic team, refine processes, and ensure that every customer interaction reflects the quality and care inherent in our products.Your collaboration with sales, logistics, marketing, and technical partners will be essential, granting you the autonomy to enhance systems, eliminate obstacles, and elevate the customer experience on a large scale.This role is perfect for someone who thrives on tackling complex operational challenges, creating scalable systems, and providing meaningful, human-centered service.Key Responsibilities:Customer Success & Team Leadership Continuously enhance the entire customer journey from purchase to long-term success. Lead, mentor, and cultivate a high-performing customer success team. Establish and monitor KPIs to ensure consistent, high-quality service delivery. Promote a culture of accountability, responsiveness, and customer care. Sales Enablement & Channel Coordination Facilitate the consultative sales process through timely, high-quality client communication across channels such as email, SMS, and social media. Manage the accurate creation of quotes and invoices utilizing tools like Shopify and QuickBooks. Collaborate closely with sales and marketing teams on third-party platforms and social commerce channels. Post-Sales Operations Ensure a smooth transition from sale to onboarding, encompassing equipment setup and client activation. Coordinate installations and service delivery with technical partners. Address ongoing customer inquiries and manage orders for accessories, parts, and custom requests.

HelloFresh seeks a Customer Success Manager based in Manila to help customers have a positive experience with its meal delivery service. This position centers on relationship-building, handling questions, and supporting satisfaction throughout the customer journey. Key responsibilities Develop and maintain strong relationships with customers Respond to inquiries and resolve issues quickly Promote satisfaction and encourage customers to explore more HelloFresh options Contribute to customer retention efforts Location This role is based in Manila, Philippines.

Join Fresha as a Partner Onboarding Specialist, where you will play a crucial role in facilitating the onboarding process for our partners in the vibrant city of Manila. If you are a detail-oriented individual with a passion for customer service and a knack for problem-solving, we want to hear from you!Your responsibilities include guiding new partners through the onboarding process, addressing their inquiries, and ensuring a smooth transition onto our platform. The ideal candidate will possess excellent communication skills in both Vietnamese and English, with a strong ability to build relationships and provide exceptional support.

At SiteMinder, we recognize that the unique contributions of our employees are the driving force behind our success. We are committed to fostering a diverse and inclusive environment that values various perspectives, identities, and experiences. Our culture empowers employees to bring their authentic selves to work, and it’s through our differences that we continue to innovate the experiences we offer our customers.About Us...Since 2006, we have been dedicated to simplifying technology for hoteliers. Our cutting-edge hotel commerce platform assists accommodation owners in maximizing their online bookings effortlessly.From cozy boutique hotels to expansive hotel chains, we have empowered travelers to book unique accommodations ranging from igloos to castles, and everything in between.Today, we proudly stand as the world’s premier open hotel commerce platform, serving over 50,000 hotels across more than 150 countries, with SiteMinder’s technology facilitating over 130 million reservations annually.Role Overview: Customer Onboarding Specialist (EMEA)We are seeking a passionate Customer Onboarding Specialist to enhance our Customer Onboarding team. In this role, you will utilize your customer service skills to ensure a smooth setup, training, and ongoing success for our EMEA customers purchasing SiteMinder products.Given our diverse client base across EMEA, training sessions will be conducted via video calls, where you will adopt an engaging and informative approach to help customers effectively utilize our products and leverage all available features.Rest assured, you will not be left to navigate this alone. We offer comprehensive product and software training, as well as pairing you with a seasoned colleague for mock training sessions before you engage with our customers.What we seek is a proactive attitude and a genuine passion for delivering positive customer experiences—qualities we believe cannot be taught!Your Responsibilities...Assess customer needs, determine setup requirements, and prepare customers for core product implementation.Provide exceptional customer training on selected SiteMinder products via telephone or video conferencing.Foster strong customer relationships to ensure satisfaction and success with our products.

About AvePoint At AvePoint, we strive to go Beyond Secure. As the global leader in data security, governance, and resilience, we offer advanced solutions that empower organizations to collaborate confidently. Over 25,000 customers globally rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global channel partner program includes around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com. At AvePoint, we believe in investing in our people. Our culture is built on agility, passion, and teamwork, empowering you to take initiative, learn from others, and shape your career with the intention to unleash your full potential! As a Customer Success Account Executive, you will oversee a portfolio of existing customers, ensuring their satisfaction and promoting the adoption of our software solutions. Your role will involve maintaining and expanding customer relationships, ensuring revenue retention, and identifying opportunities for upselling and cross-selling. Key Responsibilities: Foster and maintain strong relationships with customers at various levels. Ensure customer satisfaction throughout the pre and post-sales process. Retain and grow revenue within existing customer accounts. Identify, pursue, and close new sales opportunities within existing accounts. Develop a comprehensive understanding of key accounts, including business profiles, key players, and purchasing processes. Facilitate customer satisfaction through the proper deployment of resources. Manage the entire sales cycle from creation to closure. Design and implement effective sales campaigns for key account penetration. Lead and participate in internal virtual account team meetings.

UpGuard creates cybersecurity solutions designed to streamline the work of security teams. With a recent US$75M Series C funding round and a platform that processes over 100 billion risk signals daily, UpGuard focuses on helping organizations reduce cyber risk through its Cyber Risk Posture Management (CRPM) platform. This platform combines security ratings, threat intelligence, and AI to give customers practical tools for managing risk. The company supports its teams with the resources and autonomy needed to deliver technology at scale. UpGuard’s approach centers on customer-first service, and its Customer Success team works to solve client challenges, build lasting relationships, and ensure customers get the most from the platform. Role overview The Digital Customer Success Manager - APAC is based in Manila and supports customers throughout the Asia-Pacific region. This position operates in a high-volume, technology-driven setting, focusing on customer success at scale. Rather than traditional account management, the emphasis is on using data and automation to guide the customer journey and encourage product adoption. What you will do Oversee the full customer lifecycle for APAC clients, from automated onboarding to ongoing engagement and retention Use playbooks and data triggers to guide customer interactions and help clients realize the value of UpGuard’s platform Apply automation and digital tools to deliver support efficiently and at scale Adapt global digital strategies to the Asia-Pacific market by bringing local insights Spot opportunities to expand customer accounts and increase product usage Requirements Background in customer success, account management, or a related area, ideally within SaaS or cybersecurity Comfort working with data and digital tools to drive engagement Ability to manage multiple accounts and priorities in a high-volume environment Strong communication skills and a collaborative mindset Interest in building relationships and solving customer challenges

About Emma – The Sleep Company Emma – The Sleep Company is a direct-to-consumer sleep brand, established in 2015. With operations in over 35 countries and more than 25 stores across Europe, Emma focuses on delivering high-comfort sleep products. Our mattresses and accessories receive strong recommendations from leading consumer associations throughout EMEA, APAC, and the Americas. Every day, our work supports customers in waking up refreshed. Our Culture Emma brings together talented people from over 60 nationalities. The team values collaboration, big ideas, and personal accountability. Employees benefit from hands-on experience, mentorship, and continuous learning. We believe diverse perspectives strengthen our community and help us grow together. Customer Excellence Manager (Korean-speaking) – Manila Emma is looking for a Customer Excellence Manager who is fluent in Korean to join the team in Manila. This role will contribute to shaping the future of sleep by supporting customers and driving service quality.

At SiteMinder, we recognize that the unique contributions of our employees are the cornerstone of our success. We are committed to building and nurturing diverse teams that respect and celebrate a multitude of voices, identities, backgrounds, and experiences. Our inclusive culture empowers our employees to express their authentic selves at work, fostering a sense of pride and belonging. It is through our differences that we continue to innovate and revolutionize the experience for our customers. Together, we thrive!About Us...Since 2006, SiteMinder has been at the forefront of technological innovation, simplifying processes for hoteliers while enhancing their ability to attract guests online. Our award-winning hotel commerce platform is designed to help accommodation owners—from boutique hotels to large chains—maximize their online bookings effortlessly.We enable travelers to book a wide range of accommodations, from cozy cabins to luxury resorts and everything in between. Today, we proudly support over 50,000 hotels across 150+ countries, processing more than 130 million reservations annually through our technology.Role Overview: Customer Success AdvisorAs we accelerate our growth across EMEA and APAC, we are enhancing our Customer Retention function, focusing on vital conversations with customers at risk of cancellation. This role is ideal for individuals who thrive in fast-paced, high-energy environments akin to those found in startups and scale-ups.If you have excelled in high-growth, target-oriented settings, enjoy engaging with customers over the phone, and seek a position where you can make a tangible impact on revenue daily, we invite you to apply!Key Responsibilities:Conduct an average of 20+ targeted outbound calls daily, along with multiple follow-ups per customer to re-engage and retain them.Reach out to at-risk accounts who have indicated a desire to cancel their subscription; uncover their concerns and transform them into retention opportunities.Negotiate pricing, contract terms, and renewal options that align with the needs of both the customer and the business.Analyze customer churn data to identify patterns, risks, and opportunities across EMEA and APAC markets.Collaborate closely with Customer Success and Sales teams to stabilize at-risk customers and minimize future churn.

At Workstream, we are dedicated to revolutionizing HR, payroll, and hiring processes for the hourly workforce. With 2.7 billion hourly workers representing 80% of the global labor force, we've recognized a significant gap in technology catering to this market. Our platform is meticulously designed to empower both businesses and their employees, ensuring they not only survive but thrive.We proudly serve prominent brands across various industries, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. As a rapidly growing Series B company, we are expanding our product offerings to fulfill our ambitious vision, supported by esteemed investors from Founders Fund, BOND, and Coatue.

Why Join Our Team?At SafetyCulture, we are a forward-thinking global technology company that goes beyond the typical corporate experience. With perks like catered lunches, engaging team events, and a pet-friendly office, our true value lies in the passion and dedication of our nearly thousand-strong team.We strive to enhance the lives of our customers and improve our product every day. Here, you will frequently hear, “Let’s give it a shot,” as we embrace innovation and creativity to solve real-world problems.Our mission is to empower the 3 billion people who drive the world forward—be it factory operators, baggage handlers, truck drivers, or store assistants. We possess the scale and innovative spirit of a major tech firm while avoiding the pitfalls of bureaucratic red tape.Every team member is vested in our success through equity, ensuring that as we grow, so do you. We acknowledge our imperfections, but our next growth phase is focused on smart scaling, operational maturity, and a strong emphasis on AI.If the thought of impactful tech without the corporate fuss excites you, you’ll thrive here.The Role As a Customer Success Manager (CSM) - Scaled, your primary responsibility will be to manage a portfolio of over 100 customers, ensuring their ongoing success with SafetyCulture. Your role will focus on enhancing customer retention, adoption, and growth through insightful data analysis and scalable engagement strategies. You will collaborate closely with cross-functional teams to elevate customer experiences and drive measurable business outcomes.

Join Fresha as a Partner Onboarding Specialist in Manila, where you will play a crucial role in welcoming new partners into our vibrant ecosystem. As a Thai-speaking expert, you'll leverage your communication skills to ensure a smooth onboarding process, fostering strong relationships from the start.

About AvePointAt AvePoint, we are the premier global authority in data security, governance, and resilience. We transcend conventional solutions to establish a solid data foundation, empowering organizations worldwide to collaborate with assurance. Our AvePoint Confidence Platform is trusted by over 25,000 clients globally to prepare, secure, and enhance their vital data across platforms like Microsoft, Google, Salesforce, and various collaboration environments. Our extensive global channel partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a difference, and take charge of your future. Unleash your potential with us!Your Role:The Customer Success Engineer will act as a vital technical resource within our Customer Success Team. Working closely with the team, you will assist in customer engagements to drive adoption, configurations, technical recommendations, and utilization guidance.Key Responsibilities:Collaborate with the team to implement digital customer engagement strategies, including technical product health checks and onboarding engagements to ensure timely value delivery.Proactively engage with customers showing low product adoption and assist them in deploying value-added use cases.Identify and interact with customers who have reported low sentiment scores in NPS and CSAT surveys to understand and address their concerns.Team up with Customer Success and/or Product Marketing to create “Customer Office Hours” aimed at enhancing product adoption.Contribute to the creation of “How-To” product videos to guide customers through product usage and expansion.

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, earning the trust of millions of consumers and businesses globally. With a user base of over 130,000 businesses and 450,000 stylists and professionals, Fresha has facilitated more than 1 billion appointments to date.Headquartered in London, UK, Fresha boasts 15 global offices across North America, EMEA, and APAC.The platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses, while beauty and wellness professionals utilize an all-in-one platform that seamlessly integrates business management software and innovative financial technology solutions.Fresha’s ecosystem equips merchants with all essential tools to operate efficiently, facilitating appointment bookings, point-of-sale transactions, customer record management, marketing automation, loyalty programs, inventory management, and team oversight.Our consumer marketplace enhances revenue opportunities for partner businesses by harnessing the power of online bookings and automated marketing through mobile applications and advanced integrations with leading tech platforms such as Instagram, Facebook, and Google.Role Overview:In light of our dynamic growth trajectory, we are on the lookout for an outstanding French Speaking Partner Onboarding Specialist to join our global team during this exciting expansion phase. Reporting to the Professional Services Team Lead and collaborating closely with our Business Development and Account Management Teams, you will be responsible for ensuring the efficient onboarding and accuracy of data migration for all our partners joining the Fresha ecosystem through both inbound and outbound channels.This position is an excellent fit for individuals who thrive in a fast-paced and ever-evolving environment, enjoy working independently, embrace challenges, and are eager to make a meaningful impact.

Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey

Viseven Group is a pioneering global B2B MarTech service provider, dedicated to empowering Pharma and Life Science companies since 2009. Our mission is to lead digital transformation and excellence by offering comprehensive end-to-end software solutions and digital marketing services specifically tailored for the pharmaceutical industry. Our innovative products and services are actively utilized by the top 100 Pharma and Life Science companies worldwide.At Viseven, we pride ourselves on our rapidly expanding team of over 700 skilled professionals, encompassing experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.With a global presence in over 30 countries across the US, LATAM, Europe, and APAC, and physical offices located in Ukraine, Poland, Estonia, India, and the US, we are well-equipped to serve our diverse clientele effectively.Join us and become part of an innovative team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries globally.Role Overview: We are seeking a proactive and responsible Customer Success Manager who will coordinate and align a cross-functional team for specific complex projects, acting as a liaison between the client team and our internal production teams.

About the Role:This position plays a crucial role in supporting AvePoint's digital-first customer engagement strategy, ensuring a consistent and high-quality customer experience at scale.AvePoint is seeking a Digital Client Enablement Specialist to bolster our Customer Success and Service Delivery teams by crafting high-quality, customer-facing technical content. This role will focus on developing scalable, reusable enablement assets designed to help customers and partners onboard swiftly, deploy confidently, and adopt the AvePoint Confidence Platform more effectively.What You Will Do:Become an internal expert on AvePoint products, transforming user guides and product marketing materials into accessible customer-facing content.

At TTEC Digital, we empower our clients to foster a workplace where employees feel appreciated and supported, emphasizing that exceptional customer experiences begin with prioritizing employees. Our vision is to create an environment where individuals can truly excel.We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U.S. time zones for this full-time role.As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.The Client Success Team Lead will be responsible for two main functions:50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.