Entry-Level Parchment Support Engineer

Join the Instructure Team! We are dedicated to empowering individuals to grow and thrive in their educational and professional journeys. Our mission is to create user-friendly products that enhance learning experiences, foster connections, and motivate personal advancement.Parchment, a product of Instructure, is on the lookout for a passionate Learner Suppor…

Role overview The Marketing Coordinator plays a key part in supporting AvePoint’s marketing activities throughout the APAC region. Based in Manila and reporting to the local Marketing Manager, this entry-level role helps execute regional marketing strategies. The position involves coordinating both virtual and in-person events, along with contributing to campaigns tailored for local audiences. Main responsibilities Collaborate with the Channel team to plan and deliver marketing campaigns and events. Oversee all aspects of webinar logistics and promotion, making use of existing systems such as Marketo.

Join our dynamic team at Instructure as an L1 Support Engineer in Manila. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help ensure the smooth operation of our services, and you will have the opportunity to develop your skills in a fast-paced, collaborative environment.

Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.We empower organizations to achieve transformative outcomes by utilizing innovative solutions and intelligent applications, ensuring they thrive in an intensely competitive landscape.With our extensive network of technology partners, profound domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.Job ResponsibilitiesDeliver on-site and/or remote technical support to end-users, diagnose and resolve technical issues.Oversee the deployment, maintenance, upgrades, and support of client computer systems, including hardware, software, operating systems, and networks.Manage Windows OS, Active Directory, Office 365, and Intune configurations, along with patching and file server management.Ensure a high level of user satisfaction by providing excellent customer service and tailored solutions to meet clients' needs.Handle IT asset management and other ad-hoc tasks as assigned.Knowledge of ITSM or ITIL principles is a plus.

Join our dynamic team as a Technical Support Representative, Tier 2, where you'll collaborate closely with the Tier 1 Support team and serve as a vital link between Support, Development, and Product teams. As part of the Assessment Delivery Operations and Support (ADOS) department, you will play a crucial role in addressing client issues, providing insights, and ensuring product excellence.Your expertise will be instrumental in identifying and documenting bugs for escalation to the Tier 3 team, while also acting as a key point of contact for inquiries from both customers and internal teams. This role offers significant responsibility, positioning you as a technical representative for our products, and empowering you to contribute to the continuous improvement of our support services.Key Responsibilities:Handle live calls, emails, and chats to triage and address escalations from Tier 1.Deliver exceptional technical support to Turnitin customers facing complex issues.Maintain high ticket quality and meet monthly review targets.Proactively assist users of Turnitin products, ensuring optimal performance and customer satisfaction.Become a Subject Matter Expert on Turnitin Assessment Products and services.Participate in Stand-Up meetings, providing valuable feedback from our customer interactions.Identify trends and issues in collaboration with support leadership and Tier 3 teams.Share your expertise through informal training and team meetings.Support the Quality and Knowledge team in developing training materials.Act as a mentor for new Tier 2 team members.Engage in project work during quieter periods to enhance team processes.Prioritize escalated tickets for the Tier 3 team.Facilitate effective communication between Tier 1 and support leadership.Collaborate closely with the Integrations Team.Review common issues monthly to improve user education and reduce ticket volume.

Join Toku, a leader in cloud communications, where we craft tailored customer engagement solutions that transform enterprise experiences. Our comprehensive approach empowers businesses to navigate the complexities of digital transformation, ensuring they deliver mission-critical customer experiences through our innovative cloud communication solutions. With a blend of local consulting expertise, customized technology, regional infrastructure, connectivity, and global reach, Toku meets the diverse needs of large-scale enterprises. Headquartered in Singapore, our operations extend across APAC and into growing global markets. This hybrid NOC and Level 1 Technical Support role is vital in monitoring, incident triage, and customer issue resolution for Toku's voice and messaging platform. You will be instrumental in identifying issues, conducting initial validations, and ensuring expedient and precise escalations while maintaining robust communication with customers. This position requires a combination of system monitoring, basic VoIP troubleshooting, and application-level support in a 24/7 environment. Ideal candidates are attentive, dependable, and thrive in a structured, shift-based operational setting.

At Feedzai, we are revolutionizing the financial risk management landscape with our cutting-edge RiskOps platform. We lead the charge in protecting global commerce through innovative cloud-based solutions, harnessing the power of machine learning and artificial intelligence. Our mission is to facilitate a seamless transition to a cashless economy while fostering digital trust in every transaction. Major banks, processors, and retailers around the globe rely on Feedzai to safeguard trillions of dollars while enhancing the customer experience, all without compromising privacy. As a Series D company valued at over $1.5 billion and having raised $282 million, our solutions impact 900 million individuals across 190 countries.Customer Success Team: Our team is dedicated to delivering exceptional product experiences to our clients. This includes comprehensive education, precise configuration, innovative solution development, and strategic risk management. We collaborate closely with our clients to ensure they receive the right solutions, develop tailored strategies, and provide ongoing support throughout their journey with us. We thrive in a dynamic environment where every challenge is embraced, fostering an atmosphere of initiative and creativity.Your Role:As a Senior Product Support Engineer at Feedzai, you will be the primary point of contact for our customers, tackling complex pre-production and post-production technical challenges related to our cloud-based financial crime prevention platform. This position requires a robust technical background, a problem-solving mindset, and a customer-focused approach to ensure timely and effective resolution of issues.You will take full ownership of customer incidents, swiftly mitigate pressing issues, escalate to our engineering teams as necessary, and ensure complete resolution of all problems. This role involves analyzing intricate technical issues across Feedzai's product suite and their interaction with customer infrastructures, as well as liaising with stakeholders at all levels of seniority. We seek professionals with a background in L1, L2, and L3 support levels, or those with a technical acumen to navigate these various layers.

At TTEC Digital, we empower our clients to create a workplace where every employee feels appreciated and supported, as we believe that an exceptional customer experience begins with a satisfied employee. Our vision is to cultivate an environment where individuals can truly excel.The TTEC Digital Genesys Partner Practice comprises a dynamic team of customer experience (CX) designers, consultants, engineers, and data scientists. We are proud to have been recognized as Genesys' Partner of the Year 15 times, holding over 400 certifications. Our expertise enables us to integrate the Genesys platform, applications, and components into complex, multi-platform environments seamlessly, delivering results that enhance the customer experience.As a Genesys Cloud Support Engineer, you will provide essential customer support to address and resolve various concerns, ensuring an optimal customer journey. Your role will involve diagnosing issues, reviewing application programming, and identifying root causes, allowing you to implement effective solutions or guide customers through the process. The support you provide may range from straightforward queries to complex challenges.

As a Project Support Specialist at NewEraTech, you will play a crucial role in ensuring our projects run smoothly and efficiently. You will collaborate with project managers and team members to facilitate communication, manage schedules, and assist in tracking project progress. Your organizational skills and attention to detail will be essential in providing excellent support to our project teams.

About ExegyExegy is at the forefront of intelligent market data solutions, advanced trading systems, and cutting-edge technology. As a reliable partner to the entire financial ecosystem—including buy-side and sell-side firms, exchanges, and technology providers—Exegy is committed to delivering exceptional service and innovative solutions globally.With headquarters in St. Louis and regional offices across North America, Europe, and Asia Pacific, Exegy is well-positioned to provide world-class support and managed services to a prestigious clientele of financial market participants.Job SummaryIn this dynamic role, you will analyze data usage for our clients while collaborating closely to ensure they fully understand our product offerings. You will assist in client training, represent Exegy at meetings, compile reports for market data clients, manage client installations and migrations, create custom reports, and address technical inquiries. Your input will also guide potential software enhancements based on client feedback. This role is not just a job; it’s a path to understanding the complexities of capital markets and offers significant opportunities for career growth.Work Schedule: U.S. hours

AvePoint seeks a Marketing Operations Support Specialist in Manila, Philippines. This position centers on supporting and refining marketing processes to help campaigns operate efficiently and reach their objectives. Role overview The specialist will assist in day-to-day marketing operations, providing support that helps campaigns stay on track and meet targets. The work contributes to stronger marketing performance and plays a part in driving growth and engagement. Location This role is based in Manila, Philippines.

About the Role Join our innovative team at HelloFresh in the vibrant Inoza Tower, BGC. We are dedicated to harnessing cutting-edge technology to craft outstanding experiences. Our culture thrives on collaboration, continuous learning, and a steadfast commitment to excellence. Here, you'll have the chance to engage in meaningful projects, enhance your skills, and flourish in a nurturing environment that appreciates diverse perspectives. As a Google IT Support Engineer, you will play a pivotal role in managing and optimizing our platform by troubleshooting complex issues, supporting users, and implementing automation and process improvements that enhance productivity and collaboration. Your contributions will be vital to our mission of achieving business success and elevating customer satisfaction. We welcome passionate individuals who can offer unique skills and insights. If you believe you would excel in this position, even if you don't meet every single requirement, we encourage you to reach out!

Role Overview AvePoint is looking for a Salesforce Support Engineer to join the team in Manila, Philippines. This role focuses on providing Level 1 and Level 2 support for clients, acting as the first point of contact for customer issues. The position involves troubleshooting, resolving technical problems, and working with the R&D team to investigate reported concerns. AvePoint values collaboration, adaptability, and a commitment to continuous learning. Main Responsibilities Handle customer inquiries and issues, taking full ownership from identification through to resolution. Build and sustain positive relationships with project stakeholders to support customer satisfaction throughout project support and maintenance phases. Stay composed and effective when faced with tight deadlines, unexpected technical challenges, or high-pressure situations. Carry out initial investigations into reported problems and work with cross-functional teams to develop solutions. Document support procedures and keep current with AvePoint’s products and services. What AvePoint Looks For Comfort working in an agile setting Strong teamwork and communication skills Interest in learning and adapting to new technologies

Join our expanding team as a Network Engineer, providing exceptional remote support to clients across Brazil, Mexico, and the Philippines. In this pivotal role, you will be tasked with implementing and supporting Palo Alto firewalls and Cisco-based networks, ensuring that our customers' needs are met around the clock. Your initial project will involve managing network devices while adhering to a 'follow the sun' support model, guaranteeing seamless service delivery.Key Responsibilities:Design, troubleshoot, and document enterprise-level networks and associated systems.Implement and manage Palo Alto firewalls to enhance security.Facilitate knowledge transfer and offer informal training sessions to clients, empowering them to manage their networks effectively.

Role overview indiecampers is looking for a Customer Support Representative to join the team in Manila on a 3-month contract. This position is aimed at recent graduates who want to launch their careers in customer service. Prior experience is not required. What you will do Serve as the initial contact for customers reaching out to indiecampers Answer questions and resolve customer concerns Support positive experiences for every customer Who should apply Recent graduates who are interested in customer service roles Those looking to gain practical, hands-on skills in a welcoming environment This short-term contract offers new graduates an opportunity to develop professional experience and begin building a career in customer support.

At TTEC Digital, we empower organizations to cultivate a workplace where employees feel appreciated and supported. We believe that a remarkable customer experience starts with an engaged workforce. Our mission is to create an environment where employees can truly excel.As part of the TTEC Digital Genesys Partner Practice, our team of customer experience (CX) designers, consultants, engineers, and data scientists has been recognized with the prestigious Genesys Partner of the Year award 15 times. With over 400 certifications, we have the expertise to integrate the Genesys platform and its components into intricate, multi-platform environments, delivering consistent results that enhance customer experiences.The Genesys Cloud Lead Support Engineer plays a crucial role in managing support ticket activities and leading escalations. This position involves providing client support to address and resolve concerns, ensuring an optimal experience for both clients and customers. By diagnosing issues and analyzing application programming, the engineer will identify root causes and implement effective solutions or guide clients through the resolution process. The support can range from minor to complex issues.

About the RoleJoin First Circle, the leading fintech company in the Philippines, as we transition from a single-product provider to a comprehensive Neobanking solutions company. We're on the lookout for enthusiastic junior software engineers eager to contribute to the development of innovative products tailored for small and medium-sized enterprises (SMEs).At First Circle, we value fresh talent and are excited to welcome the best young engineers in the country to be part of our dynamic team, which has been at the forefront of the fintech revolution for over eight years.What Makes Engineering at First Circle Unique?From day one, engineers are empowered to tackle real-world challenges. You'll start with small tasks and quickly evolve into leading significant projects.Benefit from ongoing mentorship from seasoned engineers with impressive global software development experience.Working in emerging markets like the Philippines offers unique challenges due to digital infrastructure. We build most of our solutions in-house, providing a stimulating environment where we solve complex problems that many startups have struggled with, paving the way for exciting opportunities.With a well-received core product already in place, this is a rare opportunity to engage in foundational building within a successful company.Our engineering team thrives on collaboration and camaraderie—no office politics, just a shared commitment to quality and enjoyment in our work.

Join Rocket Partners as a passionate and driven Junior Java Cloud Engineer in our Manila office, located at Robinsons Summit Center, Makati City. This position requires you to work onsite during the probationary period, transitioning to a hybrid schedule thereafter. You will work from 2 PM to 11 PM PST. At Rocket Partners, we thrive on tackling complex technological challenges and leveraging cloud solutions to foster innovation. We seek creative minds who can design, develop, and implement novel solutions from the ground up. Our values are centered around curiosity, initiative, persistence, and growth. Established in 2016, Rocket Partners has experienced remarkable growth, remaining independently profitable without the backing of venture capital or private equity firms. We are eager to welcome new talents who share our commitment to driving client success. As an Entry Level Java Cloud Engineer, you will gain invaluable experience in application development using Java Spring Boot and Angular, collaborating with seasoned engineers in a nurturing environment that emphasizes personal and professional growth.

Join our dynamic team as an Industrial Engineer at Newborn Food Products, Inc. in Manila. Your role will involve establishing and enhancing process flows, ensuring that our operations meet the needs of suppliers and customers alike. You will collaborate closely with the Purchasing, Sales, Marketing, and Merchandising departments to drive continuous improvements in operational policies, promoting cost efficiency and excellence.Review and refine process flows and management information systems to effectively respond to supplier and customer methodologies.Work in partnership with various departments to implement and improve operational policies that enhance cost efficiency.Conduct regular audits to ensure service excellence and customer satisfaction.Foster awareness among third-party service providers regarding our existing Standard Operating Procedures (SOPs).Implement consumer marketing procedures aligned with quality objectives.Monitor project statuses and facilitate smooth handovers.Assist in file migrations and perform necessary administrative tasks.Maintain quality records in accordance with applicable SOPs.Undertake additional responsibilities related to external services as directed.

Role overview Nice Ltd. is seeking an Associate Data Engineer based in Manila, Philippines. This position plays a key part in supporting data projects that drive business insights and inform decision-making. The role involves working with teams throughout the company to create and deliver data solutions. What you will do Work with colleagues from various departments on data-focused projects Design and build data pipelines and solutions to meet business requirements Handle extraction, transformation, and loading (ETL) of data to support ongoing business needs