French Bilingual Customer Care Specialist at HelloConnect | Manila

Join Our Dynamic Team!At HelloConnect, located in the vibrant Inoza Tower, BGC, we are pioneers in customer service innovation. Our team is committed to creating exceptional customer experiences by leveraging advanced technology and fostering a culture of collaboration and continuous learning.As a Customer Care Specialist – French Bilingual, you will be the …

The Role Join the innovative team at HelloConnect, located in Inoza Tower, BGC, where we embrace cutting-edge technology to deliver outstanding customer experiences. Our collaborative culture fosters continuous learning and excellence, providing you with the opportunity to work on significant projects and advance your skills in a diverse and supportive environment. As a Security Engineer specializing in Detection and Response, you will play a vital role in enhancing our Security Logging & Monitoring Program. Your focus will be on evolving our tools, processes, and playbooks to effectively reduce dwell time, thereby contributing to our objectives of driving business success and improving customer satisfaction. We are seeking enthusiastic individuals who can offer their unique talents and perspectives. If you believe you would thrive in this role, even if you don't meet all the qualifications, we encourage you to apply!

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, earning the trust of millions of consumers and businesses globally. With a user base of over 130,000 businesses and 450,000 stylists and professionals, Fresha has facilitated more than 1 billion appointments to date.Headquartered in London, UK, Fresha boasts 15 global offices across North America, EMEA, and APAC.The platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses, while beauty and wellness professionals utilize an all-in-one platform that seamlessly integrates business management software and innovative financial technology solutions.Fresha’s ecosystem equips merchants with all essential tools to operate efficiently, facilitating appointment bookings, point-of-sale transactions, customer record management, marketing automation, loyalty programs, inventory management, and team oversight.Our consumer marketplace enhances revenue opportunities for partner businesses by harnessing the power of online bookings and automated marketing through mobile applications and advanced integrations with leading tech platforms such as Instagram, Facebook, and Google.Role Overview:In light of our dynamic growth trajectory, we are on the lookout for an outstanding French Speaking Partner Onboarding Specialist to join our global team during this exciting expansion phase. Reporting to the Professional Services Team Lead and collaborating closely with our Business Development and Account Management Teams, you will be responsible for ensuring the efficient onboarding and accuracy of data migration for all our partners joining the Fresha ecosystem through both inbound and outbound channels.This position is an excellent fit for individuals who thrive in a fast-paced and ever-evolving environment, enjoy working independently, embrace challenges, and are eager to make a meaningful impact.

The Role Join the innovative team at HelloFresh, where collaboration and advanced technology converge to create outstanding customer experiences. Our culture promotes continuous learning, teamwork, and a dedication to excellence. This role offers you the chance to engage in meaningful projects, enhance your skill set, and thrive in a supportive environment that values diverse viewpoints. As a vital member of our team, you will be responsible for delivering exceptional customer support via phone, email, and live chat. Your role will involve addressing inquiries related to service switching, invoices, and meter readings. You will ensure prompt, effective responses while upholding our high service standards and collaborating with internal teams to resolve intricate customer issues. We are eager to welcome enthusiastic individuals who can contribute their unique skills and insights. If you feel that you would excel in this position, even if you don't meet every single requirement, we encourage you to apply!

HelloFresh is looking for a Customer Care Specialist to join the Client-Facing Operations team in Manila. This role acts as the first point of contact for customers and represents the HelloFresh brand in every conversation. Key responsibilities Handle customer inquiries through various communication channels Resolve issues and answer questions with care and accuracy Support a positive experience for each customer Location This position is based in Manila, Philippines.

The Role At HelloConnect, located in the innovative Inoza Tower in BGC, you will join a vibrant team dedicated to harnessing cutting-edge technology to deliver outstanding experiences. Our work culture promotes collaboration, ongoing learning, and a relentless pursuit of excellence. Here, you will have the chance to engage in significant projects, expand your skill set, and thrive in an inclusive environment that celebrates diverse perspectives. As a Product Data Analyst, you will play a crucial role in our organization by turning data into actionable insights that inform our strategic decisions. This position requires proficiency in Python and SQL to analyze data, reveal trends, and provide recommendations that propel our business initiatives. You will work closely with stakeholders from Product, Data, and Business teams to pinpoint opportunities, assess outcomes, and facilitate data-driven decisions, all contributing to our mission of enhancing business performance and customer satisfaction. We are eager to welcome passionate individuals who can contribute their unique talents and ideas. If you feel you would excel in this role, even if you don’t meet every requirement, we encourage you to reach out!

About the RoleJoin our dynamic team as a Japanese Bilingual SAP Functional Consultant in Manila! We are seeking an individual with exceptional bilingual capabilities in Japanese and English, coupled with a solid understanding of S/4HANA functionalities. In this role, you will lead design workshops with clients, gather requirements, perform gap analysis, and craft solutions across various S/4 modules including FI, CO, PP, SD, MM, and PM.Take charge of design workshops, leading a team of functional consultants through configuration, testing, UAT, cutover, go-live, and post-go-live support.Showcase your expertise in S/4HANA capabilities, particularly in FI (with Vertex tax engine experience), CO, PP, SD, MM, or PM, to enhance business processes.Guide clients in their S/4HANA transformation journeys, addressing their unique business challenges with tailored solutions.Assist in developing comprehensive solutions for end-to-end request for proposals (RFPs).Qualifications:JLPT N1 or N2 certification is mandatory, along with a degree in any field. An MBA is preferred.Key Competencies:Become an integral member of the Intelligent Functions Team, supporting platform-driven business design and assessment.Exhibit strong problem-solving skills to effectively identify and resolve client issues.Communicate effectively, presenting insights and solutions to clients.Leverage your bilingual abilities to bridge language and cultural gaps, understanding client requirements and articulating business benefits.Innovate solution designs that maximize the value of our extensive service offerings.Support business development initiatives, collaborating with teams to shape proposals and define delivery approaches for SAP transformations.Utilize strong analytical skills to derive insights from data.Your Experience Matters!You should possess 5 to 9 years of experience as a functional consultant with proficiency in SAP and business-level fluency in both Japanese and English.

About DialpadDialpad is a pioneering AI-driven platform for customer communications, reshaping the way businesses engage with their clientele. Our innovative technology is trusted by over 50,000 organizations globally, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, to enhance customer relationships through real-time, AI-generated insights. Visit dialpad.com for further information.Join the Dialpad TeamAt Dialpad, you will become part of a dynamic team united by a common goal: to empower our customers and their employees to achieve remarkable success. Recognizing the importance of every interaction, we are committed to enhancing each communication through a platform that offers real-time insights and automation.We foster an environment of continuous growth where every team member utilizes cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but exceed them. Our ambitious goals require a team operating at peak performance, characterized by traits such as Scrappy, Curious, Optimistic, Persistent, and Empathetic.About the TeamAs a vital part of the Customer Support Team, you will excel in problem-solving within a fast-paced atmosphere, always ready to tackle, troubleshoot, and resolve any technical challenges our customers encounter.The Customer Support team at Dialpad plays a crucial role in assisting customers through various communication channels. This team works in close collaboration with higher-tier Customer Support, Engineering, Customer Success, Product, and Sales teams to enhance the customer experience continuously.Your RoleWe are looking for candidates with a proven track record in delivering exceptional customer service. You will need to possess a deep understanding of our products and services, which requires curiosity and a technical mindset. Additionally, you should demonstrate professionalism in customer interactions and a genuine desire to assist users.

About the RoleJoin our dynamic team at tasq-work as a Japanese Bilingual Functional Consulting Manager. We seek a passionate individual fluent in Japanese and English, capable of engaging with clients and leveraging S/4HANA's robust capabilities. Your role will involve facilitating design workshops, gathering requirements, conducting gap analyses, and delivering solutions across various modules including FI, CO, PP, SD, MM, and PM.Key Responsibilities:Lead a talented team of functional consultants through design workshops, configuration, testing, user acceptance testing (UAT), cutover, go-live, and post-go-live support.Showcase your expertise in S/4HANA, particularly in areas like FI with Vertex tax engine experience, CO, PP, SD, MM, and PM to enhance business processes.Guide clients through business assessments, develop roadmaps, and provide advisory services on S/4HANA transformations to address their challenges.Assist in crafting comprehensive solutions for end-to-end RFPs (Requests for Proposal).Essential Skills:Become an integral part of the intelligent functions team, promoting platform-driven business design and evaluation.Leverage your insights throughout the project lifecycle to tackle client challenges within the SAP landscape.Employ strong problem-solving skills to identify, escalate, and resolve issues promptly, along with effective presentation and communication abilities.Engage with clients using your bilingual skills to bridge language and cultural gaps, ensuring a thorough understanding of their requirements and desired outcomes.Innovate solution designs that utilize our extensive service offerings.Support business development efforts, collaborating on proposal generation, solution planning, and SAP transformation delivery methods.Exhibit strong analytical skills to derive clarity and actionable insights from data.

About Viamericas Viamericas is a licensed money transmission company focused on serving immigrants worldwide. The company offers international money transfers, bill payments, and check processing through thousands of agent locations in the United States and over 287,885 locations in 95 countries. Viamericas is committed to respect, innovation, integrity, and making a positive impact for its customers. Role Overview The Bilingual Vietnamese Customer Service Representative serves as the primary point of contact for customers, agents, and partners. This position handles inquiries and support requests in both Vietnamese and English, ensuring a smooth and positive experience for every interaction. Main Responsibilities Respond to inbound and outbound customer inquiries by phone, email, chat, and SMS in Vietnamese and English Process transactions accurately and efficiently using company systems Document all customer interactions and monitor transaction activities Resolve issues promptly to maintain high customer satisfaction Promote operational efficiency while following company policies and service standards Location This position is based in Manila, National Capital Region, Philippines.

About UsAt Tarro, we are dedicated to empowering small, brick-and-mortar restaurants by alleviating the operational challenges they face. Through our innovative multi-product ecosystem, we provide a seamless connection between restaurants and their customers, equipped with AI-driven order taking, delivery solutions, payment options, and point-of-sale software. Our mission is to combine technology with human touch to tackle real-world challenges for small business owners.We prioritize our customers and focus on their success, as their achievements are our achievements. The U.S. restaurant sector represents a massive $1 trillion total addressable market (TAM), yet it remains significantly underserved by technology. We believe that small restaurant owners should have access to high-quality technology at affordable rates, just like larger chains.With nearly a decade of profitability and a remarkable 5x revenue growth over the last four years, Tarro was valued at $450 million following our latest fundraising round in mid-2022. Our growth trajectory is evident in our expanding customer base, product development, and team size. Thousands of dedicated restaurants rely on Tarro for their success, collectively serving close to 20 million customers. We are proud to have been recognized as one of Built In’s top companies to work for in 2023.To discover more about our culture, values, and how you can contribute to the success of local restaurants, visit us here.What We’re Looking ForWe are on the lookout for Community Specialists who will act as a vital link between our employees and the organization. Your role will involve providing administrative support, fostering engagement, and ensuring compliance with health and safety standards, all aimed at creating a dynamic and purpose-driven workplace.Ideal candidates will be proactive, organized, and people-oriented. Community Specialists will enhance the employee experience, manage community initiatives, and uphold workplace safety and compliance.We seek strong communicators capable of executing administrative tasks with precision, promoting collaboration, and cultivating an environment where employees feel valued and supported. If you thrive in a dynamic setting where each day is unique and relish being at the center of community development, this opportunity is for you!

Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.

Join Fresha as a Partner Onboarding Specialist in Manila, where you will play a pivotal role in welcoming and integrating new partners into our platform. Your expertise will help ensure a smooth onboarding experience, empowering our partners to thrive in their journey with us. You will engage directly with partners, providing guidance and support, while collaborating with various teams to enhance the onboarding process.

Join Fresha as a Partner Onboarding Specialist, where you will play a crucial role in facilitating the onboarding process for our partners in the vibrant city of Manila. If you are a detail-oriented individual with a passion for customer service and a knack for problem-solving, we want to hear from you!Your responsibilities include guiding new partners through the onboarding process, addressing their inquiries, and ensuring a smooth transition onto our platform. The ideal candidate will possess excellent communication skills in both Vietnamese and English, with a strong ability to build relationships and provide exceptional support.

At SiteMinder, we recognize that the unique contributions of our employees are the cornerstone of our success. We are committed to building and nurturing diverse teams that respect and celebrate a multitude of voices, identities, backgrounds, and experiences. Our inclusive culture empowers our employees to express their authentic selves at work, fostering a sense of pride and belonging. It is through our differences that we continue to innovate and revolutionize the experience for our customers. Together, we thrive!About Us...Since 2006, SiteMinder has been at the forefront of technological innovation, simplifying processes for hoteliers while enhancing their ability to attract guests online. Our award-winning hotel commerce platform is designed to help accommodation owners—from boutique hotels to large chains—maximize their online bookings effortlessly.We enable travelers to book a wide range of accommodations, from cozy cabins to luxury resorts and everything in between. Today, we proudly support over 50,000 hotels across 150+ countries, processing more than 130 million reservations annually through our technology.Role Overview: Customer Success AdvisorAs we accelerate our growth across EMEA and APAC, we are enhancing our Customer Retention function, focusing on vital conversations with customers at risk of cancellation. This role is ideal for individuals who thrive in fast-paced, high-energy environments akin to those found in startups and scale-ups.If you have excelled in high-growth, target-oriented settings, enjoy engaging with customers over the phone, and seek a position where you can make a tangible impact on revenue daily, we invite you to apply!Key Responsibilities:Conduct an average of 20+ targeted outbound calls daily, along with multiple follow-ups per customer to re-engage and retain them.Reach out to at-risk accounts who have indicated a desire to cancel their subscription; uncover their concerns and transform them into retention opportunities.Negotiate pricing, contract terms, and renewal options that align with the needs of both the customer and the business.Analyze customer churn data to identify patterns, risks, and opportunities across EMEA and APAC markets.Collaborate closely with Customer Success and Sales teams to stabilize at-risk customers and minimize future churn.

As an Order Processing Specialist, you will play a vital role in ensuring the seamless and accurate processing of customer orders on a daily basis. Your responsibilities will include provisioning accounts, verifying orders within our Customer Relationship Management (CRM) system, and addressing various additional requests. You will collaborate closely with our Sales Representatives to guarantee that all orders are complete, precise, and adhere to our internal standards. Reporting to the Finance department, you will support the administrative and operational demands of our Global Sales Team while managing both routine and special projects that require you to gather information and coordinate with multiple departments across the organization.Key Responsibilities:Efficiently process orders by managing and navigating through the assigned case queue.Provision customer accounts, both new and existing, across diverse platforms for a variety of products.Ensure requests are processed accurately and within designated timeframes.Resolve issues that arise related to purchases or provisioning in collaboration with relevant internal teams.Respond promptly to email inquiries and requests from internal stakeholders.Establish and nurture strong working relationships with internal partners across the organization.Provide support to cross-functional departments, including Sales, Finance, Support, and Product teams on a global scale.Maintain a comprehensive understanding of our products, sales workflows, expectations, and order processes.Carry out additional administrative tasks and support projects as assigned.

Xometry (NASDAQ: XMTR) is at the forefront of connecting innovative thinkers with manufacturers who can turn their ambitious concepts into reality. Our digital marketplace empowers manufacturers with essential resources to expand their businesses, while facilitating access to global manufacturing capabilities for buyers at Fortune 1000 companies.We are looking for a proficient Collections Specialist to become a vital part of our Finance team. In this pivotal role, you will oversee the accounts receivable process, ensuring prompt collection of outstanding invoices while fostering positive relationships with our esteemed clients. Your contributions will be instrumental in maintaining Xometry's financial stability and promoting its growth.

Join Tech Firefly as we partner with a leading American multinational technology corporation renowned for its innovative Internet services and products. This is an exciting opportunity for driven individuals to leverage their Software Quality Assurance expertise within one of the most prestigious companies globally.We are seeking a dedicated Manual QA Specialist focused on thoroughly testing web applications. Your primary responsibility will be to deliver clear and actionable insights on user interface (UI), user experience (UX), and responsive design across various platforms, including email clients and web browsers. As a QA Specialist, you will be tasked with executing existing test cases and documenting bugs for our content creators.We are hiring immediately!

About the RoleJoin our dynamic support team as a Client Support Specialist! In this vital role, you will be the first line of communication for our clients, assisting them in resolving issues, navigating our platform, and maximizing their experience with Wordbee. You will collaborate closely with teams across Product, Operations, and Sales to ensure that every interaction is prompt, precise, and constructive.This position is perfect for individuals who thrive on troubleshooting, enjoy engaging with people from diverse backgrounds, and are eager to learn about innovative tools and workflows.Key ResponsibilitiesHandle client inquiries and support tickets with professionalism and empathy.Identify and resolve common platform or workflow challenges.Escalate complex issues to senior support or product teams as necessary.Enhance internal documentation and contribute to help center articles.Relay client feedback and insights to support the enhancement of Wordbee’s platform and processes.Work collaboratively with team members to ensure seamless transitions and maintain high service quality.Required Qualifications2–3 years of experience in client or technical support, preferably within a SaaS or tech-driven organization.Exceptional communication and problem-solving abilities.Familiarity with support platforms such as Zendesk or equivalent tools.Proficient in English, both spoken and written.Located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in providing support to clients in the localization, language, or technology industries.Interest in developing client resources, such as tutorials or instructional guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to manage multilingual projects daily. At Wordbee, we value your insights, encourage your curiosity, and provide opportunities for you to expand your skills while being part of a supportive, collaborative team that assists clients across Europe and beyond.

ABOUT LONE WOLFAt Lone Wolf, we simplify real estate transactions through a seamless digital lead-to-close experience tailored for agents, brokers, and their clients. With over 30 years of experience in the industry, we've been at the forefront of innovation to support real estate professionals since day one. Join us as we embrace diversity and individuality within our team, celebrating our differences to enhance our shared values and relationships.JOB SUMMARYAs a Customer Support Associate, you will deliver exceptional technical support and troubleshooting assistance to our valued customers through various communication channels including phone, email, and chat. You will guide customers on product functionalities and features while addressing inquiries with professionalism. Your role will also involve conflict resolution and escalation when necessary. Ideal candidates are passionate about customer service and dedicated to providing a Human, Easy, and Smart experience.