Head of Operations

Wrist Inc. is seeking a dynamic and strategic Head of Operations to lead our operational initiatives in Manila. In this executive role, you will be responsible for overseeing daily operations, developing long-term strategies, and ensuring operational excellence across all departments. The ideal candidate will have a proven track record in managing teams, str…

Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.

About Us:Momos is an innovative and rapidly expanding company with its headquarters based in Singapore and the United States. As we pursue our ambitious growth strategy, we are excited to broaden our operations throughout the APAC region. Our core mission is to empower our brands to foster happiness among their customers at every location using advanced AI technology.At Momos, we are the premier Customer Experience Management Platform for multi-location brands. We collaborate with notable brands such as Shake Shack and Baskin Robbins, enhancing their entire customer lifecycle and automating processes with cutting-edge AI solutions. Today, we take pride in being the trusted partner for businesses worldwide. If you are driven, enthusiastic, and eager to contribute to a mission-focused company, we would love to welcome you to our team.About the Role:As the Head of Customer Operations, you will oversee the comprehensive customer operations function at Momos. Your leadership will be pivotal in scaling the Customer Operations team, establishing how we engage and support our merchants, and creating the systems, processes, and cultural framework necessary to deliver outstanding support at scale.This role uniquely combines leadership, operational excellence, and customer strategy.We seek an individual who can think strategically, execute hands-on, and cultivate a high-performing team within a rapidly scaling environment.Key Responsibilities:Team Leadership and DevelopmentLead, mentor, and develop the Customer Operations teamFoster a high-performance culture centered on ownership, accountability, and continuous improvementEstablish hiring strategies, team structure, and career progression pathwaysCustomer Operations Strategy OwnershipDefine the long-term vision and strategic direction for Customer OperationsIdentify and address gaps in the current customer experienceAlign operations with organizational growth and product prioritiesProcess OptimizationDesign and implement scalable support workflows across all communication channelsMonitor and enhance key support metrics including response time, resolution time, and customer satisfaction (CSAT)Initiate strategies that minimize support volume through proactive and intelligent supportAI & Automation UtilizationIntegrate AI and automation into support workflows to enhance efficiency and quality of responsesSpot opportunities to minimize manual tasks and identify issues earlyStay informed of the latest trends in support tools and AI advancementsCross-Department CollaborationCollaborate closely with Product, Sales, and Onboarding teamsTransform customer feedback into actionable insights for product and business enhancementsEnsure robust cross-functional alignment around customer experience priorities

Join our dynamic team at Adventus as a Junior Operations Associate. In this exciting role, you will support various operational tasks, ensuring smooth processes and assisting with day-to-day management. If you are a proactive individual looking to grow in a fast-paced environment, we want to hear from you!

About the Role Outsourced Staff is hiring a Business Operations Coordinator in Manila. This position helps keep daily operations on track and supports efforts to make our processes smoother and more efficient. What You Will Do Assist with organizing and refining business operations Support teams by identifying ways to improve workflows Help monitor and report on operational performance What We Look For Strong analytical skills Careful attention to detail Interest in improving business processes

The RoleAt HelloFresh, you will join a vibrant team dedicated to innovation and harnessing cutting-edge technology to deliver outstanding experiences. We foster a culture rooted in collaboration, continuous development, and a pursuit of excellence. This is your chance to engage in meaningful projects, enhance your skills, and evolve within a nurturing atmosphere that celebrates diverse viewpoints and backgrounds.The Fulfillment Operations Team Lead plays a pivotal role in supervising and executing high-volume recurrent and ad-hoc fulfillment operations for the sales and marketing partnerships teams. You will lead a team of Fulfillment Operations Specialists, ensuring that tasks are completed accurately, efficiently, and punctually through effective prioritization, quality control, and robust communication.We invite passionate individuals who can contribute their unique talents and insights. If you believe you would thrive in this role, even if you don’t meet every criterion, we encourage you to apply!

Flexport is seeking a dynamic and results-driven Operations Manager to lead our logistics operations in Manila. In this role, you will be responsible for overseeing daily operations, optimizing processes, and ensuring exceptional service delivery. You will work closely with cross-functional teams to implement innovative solutions that enhance efficiency and contribute to the growth of our organization.

About the Company Our client operates a leading platform that connects Nurse Practitioners (NPs) with collaborating physicians across the United States. By streamlining a complex process, their service helps NPs meet state requirements and confidently launch their practices. The company is profitable, founder-led, and currently supports over 1,300 active providers nationwide. Role Overview The Operations Supervisor - Healthcare Billing will lead daily operations for the Billing and Customer Service teams. Reporting to the Director of Operations, this role acts as the main link between frontline staff and senior management. The supervisor is responsible for bringing structure, accountability, and consistency to a growing startup environment. Main Responsibilities Directly manage the Billing team and Customer Service Representatives Oversee daily workflows and ensure tasks are completed accurately and on time Monitor adherence to established processes and assign task ownership Serve as the first escalation point for team questions and customer-related issues Work with the Director of Operations to design workflows, improve processes, and enhance systems Collaborate with the Quality & Training Lead to identify training needs and address quality gaps Represent the Operations team in the absence of the Director of Operations What Success Looks Like Strong leadership presence and operational discipline Ability to manage personnel while ensuring effective execution of daily tasks Skill in transforming loosely defined tasks into structured, repeatable systems Adaptability in a service-driven, rapidly growing organization Ownership of daily operations, freeing up senior leadership for strategic work Location and Work Arrangement This is a remote position based in Manila, Metro Manila, Philippines.

Join Adventus, a leading provider of Information and Communications Technology (ICT) solutions and services with a global presence. We empower organizations to achieve transformative results by implementing innovative solutions and strategic services, ensuring they thrive in today’s fiercely competitive market.With a robust network of technology partners, unparalleled domain expertise, and a commitment to delivering exceptional value, we consistently exceed our customers' expectations.

About the RoleJoin our innovative team at HelloFresh, where we prioritize creativity and the use of cutting-edge technology to deliver exceptional customer experiences. Our collaborative culture fosters continuous growth and excellence, allowing you to engage in meaningful projects and develop your skillset in a supportive environment that values diverse perspectives.As a Fulfillment Operations Specialist, you will play a crucial role in supporting our Sales and Marketing Partnerships teams. Your responsibilities will include executing a variety of operational tasks with high volume and urgency while ensuring accuracy and consistency. This position demands hands-on involvement with our systems, trackers, and internal tools to maintain seamless operational workflows.We welcome passionate individuals who can contribute their unique talents and ideas. If you believe you can thrive in this role, even if you don’t meet all the requirements, we encourage you to apply!

LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires attending the office at least one day per week. Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT). About Point Digital Finance Real Impact, Real People: Our mission at Point Digital Finance is to make homeownership more valuable and accessible. Your contributions will directly empower homeowners to access their wealth, achieve financial flexibility, and realize life-changing goals. Funding: With over $175 million raised from leading investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we are scaling rapidly! This is your chance to join us at a transformative stage. Game-changing Product: We are building a category-defining company in the home equity sector. Our 4.7 Trustpilot rating and A+ from the BBB reflect the value we deliver to over 20,000 customers. Great Place to Work: Our team members enjoy working here! We are a Certified Great Place to Work and a Fortune Best Workplace in the Bay Area. Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role provides flexibility while fostering strong connections through in-person interactions, cross-functional teamwork, and a people-first culture prioritizing collaboration, belonging, and shared success. About the RoleWe are on the lookout for an enthusiastic and detail-oriented Senior Manager to spearhead our Manila Production teams within Home Equity Investments (HEI). The Senior Manager, Operations will provide structure, instill discipline, and drive performance across various teams. This role extends beyond routine operations; it aims to cultivate a robust leadership framework that consistently delivers results, encourages innovation, and guarantees long-term scalability.This opportunity is perfect for a strategic leader who thrives in dynamic, high-growth environments and is passionate about building teams that deliver excellence at scale.

Cricut Inc. is looking for a Lead E-commerce Operations professional to oversee marketplace activities across Asia. This Manila-based role centers on driving both operational improvements and revenue growth within regional marketplace platforms. Key responsibilities Shape and enhance operational strategies tailored for Asian marketplace platforms Focus on improving customer experience throughout the entire process Support initiatives aimed at boosting revenue through marketplace channels Role focus This position involves guiding e-commerce operations, identifying opportunities for process improvement, and working closely with teams to achieve business goals in multiple Asian markets.

Company Overview:DVI Solutions has been at the forefront of audio-visual technology since 2002, providing innovative setups that enhance communication and collaboration for clients ranging from multinational corporations to educational institutions. With a strong presence across Southeast Asia, including Singapore, Thailand, and Indonesia, we pride ourselves on delivering exceptional service to various sectors, including government agencies, schools, and retail businesses.Position Summary:We are seeking a meticulous and driven Sales Operations Executive to become an integral part of our team in the Philippines. This pivotal role is essential for the seamless operation of our sales processes, involving precise order management, coordination of Return Merchandise Authorizations (RMA), and processing purchase orders. You will collaborate closely with regional teams to facilitate efficient order processing, ensure timely deliveries, and uphold a superior customer experience.Key Responsibilities:Oversee the entire sales order lifecycle from initiation to fulfillment, guaranteeing accuracy and promptness.Manage RMA processes, effectively liaising with both internal teams and external partners.Generate and dispatch Purchase Orders (POs) to suppliers and partners.Keep detailed records of sales transactions, returns, and all relevant documentation.Work in tandem with sales, logistics, and finance teams to rectify any order or billing discrepancies.Contribute to process enhancement initiatives within the Sales Operations department.

About the Role indiecampers is looking for an HR Operations Associate to support the APAC region from Manila. This position focuses on handling HR administrative work, maintaining compliance with local labor laws, and helping to strengthen employee engagement across multiple offices. What You Will Do Manage day-to-day HR administrative tasks for the APAC region Support HR leaders in rolling out HR strategies that reflect company culture and values Monitor and help ensure compliance with local labor regulations Assist with initiatives to improve employee engagement Location Based in Manila, Philippines.

Join Our Team as a CRM & Administrative Operations Associate (GoHighLevel Expert)At Wing, we are on an inspiring mission to revolutionize the future of work for companies around the globe! As a premier destination for organizations aiming to cultivate exceptional teams and streamline their operations, we are actively seeking a skilled CRM & Administrative Operations Associate (GoHighLevel Expert) to join our dynamic team immediately!Key Responsibilities:CRM Management (GoHighLevel)Oversee and enhance the complete GoHighLevel setupDesign and maintain automations, pipelines, forms, and workflowsQuickly diagnose and resolve CRM-related issuesIntegrate GHL with calendars, funnels, email systems, and tracking toolsEnsure data accuracy and reporting integrityFacilitate a seamless, automated lead journey from initial contact to sales and post-sale supportAdministrative Support, Lead Management & Client ExperienceRespond promptly to incoming emails, direct messages, and inquiriesClassify and prioritize leads (cold, warm, hot) and forward qualified leads to the sales teamSchedule appointments directly on the sales team’s calendarMaintain consistent follow-ups to ensure no lead is left unattendedUpdate CRM with every interaction and maintain accurate statusesProvide professional support to clients, directing them to appropriate team membersEnhance overall response speed and uphold a premium client experienceQualifications:• 3-5 years of relevant experience in CRM operations, administrative support, or client relationship management• Proficient in GoHighLevel (GHL) setup, automation, and troubleshooting• Strong track record in lead management, client communication, and administrative duties• Exceptional organizational skills with a keen attention to detail• Excellent written and verbal communication skills in English• Ability to work autonomously and ensure seamless operations without oversightTechnical Specifications:• USB headset with noise-cancellation capabilities• Functional webcam• Computer with a minimum 1.8 GHz processor and no less than 4GB RAM• Primary Internet Service Speed: at least 25 Mbps cable connection• Backup Internet Service Speed: at least 10 Mbps

Join Lalamove as a Driver Operations Associate, where you'll play a pivotal role in onboarding our delivery partners. This position entails facilitating a seamless integration experience for drivers, ensuring they are equipped with the necessary tools and knowledge to succeed in our dynamic platform. You'll be instrumental in enhancing the driver experience, contributing to our community-driven mission of connecting people and services efficiently.

Join HelloFresh as a Junior IT Financial Operations Analyst where you will play a crucial role in supporting financial operations and enhancing our IT systems to drive efficiency. In this dynamic position, you will collaborate with cross-functional teams to analyze financial data, streamline processes, and contribute to our mission of delivering fresh meals to our customers.

About the RoleJoin Schneider Innovations, a dynamic and rapidly expanding U.S.-based brand group recognized as a leader in the medical consumables and personal safety equipment sectors. We serve a diverse portfolio of both consumer and institutional clients across North America and Europe through our robust eCommerce and B2B channels.We are seeking a B2B Pipeline Operations Associate who will take charge of the initial segment of our B2B pipeline, from account identification to qualification and preparation for Sales engagement.This role goes beyond mere filtering; you will source, evaluate, and shape opportunities so our Sales team can act swiftly and effectively.Key ResponsibilitiesQualify leads based on alignment, relevance, and readiness for sales engagement.Identify key decision-makers and confirm essential contact information.Maintain accurate CRM records (HubSpot).Enhance pipeline quality by analyzing patterns and incorporating feedback from Sales.Execute high-volume outbound calls to connect with potential customers and generate qualified opportunities.Success MetricsSales team accepts and acts on your leads without requiring rework.Achieve high data accuracy (95%+).Minimize “false positives” (bad leads).Ensure the pipeline is focused and actionable rather than bloated.Qualifications1–3 years in Sales Development Representative (SDR), Business Development Representative (BDR), lead generation, sales operations, or similar roles.B2B experience is mandatory.Hands-on experience with CRM systems (HubSpot preferred).Familiarity with LinkedIn Sales Navigator and Apollo/ZoomInfo.Exceptional research and data validation skills.Comfortable with light outreach for verification purposes.Remote Work Requirements (Philippines)Availability to work during U.S. business hours (timezone dependent).A computer capable of efficiently running CRM systems and research tools.Reliable high-speed internet connection.Strong verbal communication skills in English.Effective written communication in English for asynchronous collaboration.Our ValuesStrong judgment on prioritizing leads worth Sales time.Comfortable managing both lead sourcing and qualification.Detail-oriented, process-driven, and dependable.Willing to reject low-quality leads.Outcome-focused rather than activity-focused.

Workstream creates HR, payroll, and hiring software designed for the hourly workforce. The company aims to support both workers and employers in a segment that often lacks dedicated technology. Clients include brands like Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culver's. Workstream is a Series B company, backed by investors such as Founders Fund, BOND, and Coatue. Role overview The Global Business Operations Manager position is based in Manila, Philippines. This role supports Workstream's mission by helping drive operational efficiency and growth across global teams. Workstream values Values play a central role in shaping the culture at Workstream. More information is available at Company Values. Benefits Fully remote work environment Direct payments to your bank account Monthly stipend of $50 Annual bonus structure Performance-based bonuses

Join Kirin, a leading innovator in the food and beverage industry, as our Operations Staff in Makati. In this pivotal role, you will contribute to our operational excellence by assisting with various administrative tasks, ensuring smooth day-to-day operations, and collaborating with team members to enhance productivity. This position offers an exciting opportunity to grow your career in a dynamic environment.