HRIS Customer Implementation Specialist

At Workstream, we are on a mission to revolutionize the management of the hourly workforce through our comprehensive HR, payroll, and hiring platform. With 2.7 billion hourly workers globally, representing 80% of the workforce, our innovative solutions aim to empower this often-overlooked segment of the labor market.We proudly serve notable brands across var…

About TarroAt Tarro, we are dedicated to creating innovative solutions that empower small brick-and-mortar restaurants by alleviating the operational challenges of running their businesses. Our multi-product ecosystem offers AI-driven order taking, delivery enablement, payment solutions, and point-of-sale software, ensuring a seamless connection between restaurants and their customers. By combining technology with human touch, we tackle real-world challenges faced by small business owners.We are obsessed with prioritizing our customers and working backward from their needs. Our success is intrinsically tied to theirs. The restaurant industry in the United States boasts a staggering total addressable market (TAM) exceeding $1 trillion, yet it remains largely underserved by technological advancements. Large chains often have access to expensive tech that gives them a competitive edge; we believe that small restaurant owners deserve the same access to cutting-edge technologies at a reasonable cost.Having been profitable for nearly a decade, Tarro has experienced remarkable growth, with a fivefold revenue increase over the past four years. As of our latest fundraising round in mid-2022, we were valued at $450 million, and we have since witnessed significant advancements in customer acquisition, product development, and employee count. Thousands of loyal restaurants have entrusted Tarro with their success, serving nearly 20 million customers together. We are proud to have been recognized as one of Built In’s top companies to work for in 2023.To learn more about our culture, values, and how you can contribute to helping mom-and-pop restaurants thrive, please visit us here.

At NICE, we are driven by our ambition to constantly challenge the status quo and redefine the limits of what's possible. We take pride in being innovators and leaders in our field, always aiming for excellence. If you're passionate about making a significant impact and seeking a rewarding career journey, we have an exciting opportunity for you.What does this role entail?As a Senior Implementation Engineer, you will play a pivotal role in delivering specialized expertise and innovative solutions for our NICE products and services. This position involves implementing, configuring, and optimizing AI-driven applications like chatbots, knowledge assistants, and other digital solutions for enterprise contact centers. You will blend technical acumen with business insight, collaborating closely with clients to understand their needs, provide consultative support, and deliver state-of-the-art solutions tailored to their requirements.

At NiCE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be catalysts for change, and we are committed to achieving exemplary standards in everything we do. If you share our passion for innovation and excellence, we invite you to explore an exciting career opportunity that ignites your potential.What does the role entail?As part of our expanding professional services team in Manila, you will become an expert advocate for Proactive AI, delivering top-notch implementations, analyses, and support to clients globally.Initially collaborating with teams in the EU and US, you will ensure quality assurance, automation, implementation, and ongoing support for our diverse clientele. As Proactive AI expands into the APAC region, the Manila team will spearhead the implementation and support for local clients.How will you contribute to our success?Implement MPower Proactive AI Agents under the mentorship of senior engineers, overseeing the process from requirement gathering to configuration, testing, and deployment.Ensure client satisfaction by executing technical tasks with a focus on quality and accuracy.Work collaboratively with regional and global teams to develop and support proactive customer journeys utilizing our internal tools and APIs.Analyze client needs and help translate business processes into automated solutions.Customize and configure the SaaS platform to align with customer requirements.Document solution designs, integrations, and implementation procedures effectively.Conduct troubleshooting, debugging, and issue resolution for deployed solutions.Assist in optimizing customer journeys through MPower transactional data and analytics.Maintain and write SQL queries for reporting and data validation purposes.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Take on additional responsibilities as needed to support Professional Services objectives.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious, game changers, and we play to win. We set the highest standards and execute beyond them. If you share our drive, we can offer you a career opportunity that will ignite your passion.What does the role entail?As an Implementation Engineer, you will work closely with both new and existing clients to successfully implement NiCE products, leveraging your expertise in configuring the NiCE portal. You will be the primary point of contact in setting up and implementing technical systems and applications, utilizing a variety of configuration tools within the NiCE platform.You will collaborate with Engagement Managers and Implementation Consultants to ensure the effective implementation and configuration of client portals. Additionally, you will troubleshoot issues during the implementation phase and support User Acceptance Testing (UAT). Each Implementation Engineer will manage multiple customer engagements concurrently.Furthermore, you will lead various projects aimed at improving configuration and implementation processes. This includes documenting configuration steps and developing strategic plans for implementing specific products or features, while also providing valuable feedback to the Product Management team for product enhancements.This position does not include supervisory responsibilities and reports directly to the Manager of Implementation Engineering.How will you make an impact?Collaborate with clients and NiCE teams to configure features and products for both new and existing clients.Adhere to established project deadlines to ensure timely delivery.Assist customers in maximizing the value of their investment in the NiCE platform.Continuously seek opportunities to enhance value and reduce time to value during the implementation phase.Maintain comprehensive knowledge of NiCE products, components, and services.Ensure the involvement of cross-functional resources, such as Quality Assurance, throughout the implementation and support phases.Work with other NiCE teams to improve processes and design more efficient configurations for client portals.Provide clear and transparent project status updates.Demonstrate strong attention to detail.Develop innovative solutions to complex problems, resulting in high levels of customer satisfaction.Do you have what it takes?

At SiteMinder, we recognize that the unique contributions of our employees are the driving force behind our success. We are committed to fostering a diverse and inclusive environment that values various perspectives, identities, and experiences. Our culture empowers employees to bring their authentic selves to work, and it’s through our differences that we continue to innovate the experiences we offer our customers.About Us...Since 2006, we have been dedicated to simplifying technology for hoteliers. Our cutting-edge hotel commerce platform assists accommodation owners in maximizing their online bookings effortlessly.From cozy boutique hotels to expansive hotel chains, we have empowered travelers to book unique accommodations ranging from igloos to castles, and everything in between.Today, we proudly stand as the world’s premier open hotel commerce platform, serving over 50,000 hotels across more than 150 countries, with SiteMinder’s technology facilitating over 130 million reservations annually.Role Overview: Customer Onboarding Specialist (EMEA)We are seeking a passionate Customer Onboarding Specialist to enhance our Customer Onboarding team. In this role, you will utilize your customer service skills to ensure a smooth setup, training, and ongoing success for our EMEA customers purchasing SiteMinder products.Given our diverse client base across EMEA, training sessions will be conducted via video calls, where you will adopt an engaging and informative approach to help customers effectively utilize our products and leverage all available features.Rest assured, you will not be left to navigate this alone. We offer comprehensive product and software training, as well as pairing you with a seasoned colleague for mock training sessions before you engage with our customers.What we seek is a proactive attitude and a genuine passion for delivering positive customer experiences—qualities we believe cannot be taught!Your Responsibilities...Assess customer needs, determine setup requirements, and prepare customers for core product implementation.Provide exceptional customer training on selected SiteMinder products via telephone or video conferencing.Foster strong customer relationships to ensure satisfaction and success with our products.

Join Our Team as a Product Implementation ManagerAt Tarro, we are dedicated to transforming the operational landscape for small brick-and-mortar restaurants. Our innovative suite of products integrates AI-enabled order processing, delivery solutions, payment systems, and point-of-sale software to empower restaurateurs. By bridging technology and human expertise, we aim to alleviate the challenges that small business owners face every day.We prioritize our customers, working backward to ensure their success leads to our own. The restaurant sector in the US is a colossal $1 trillion market, yet it remains largely untapped by technology. While large chains have access to expensive solutions, we believe that smaller establishments should equally benefit from advanced technologies at a reasonable cost.Tarro has enjoyed profitability for nearly a decade and has experienced a remarkable 5x growth in revenue over the past four years. As of our last funding round in mid-2022, we were valued at $450 million and have since seen substantial growth in customer acquisition, product development, and our team. Thousands of restaurants trust Tarro, helping us serve nearly 20 million customers. We are proud to be recognized by Built In as one of the top companies to work for in 2023.To discover more about our culture, values, and how you can help empower mom-and-pop restaurants, please visit us here!Role OverviewAs a Product Implementation Manager, you will play a pivotal role in onboarding and maintaining our clients on the Tarro platform. You will oversee the initial setup and ongoing adjustments of each restaurant’s backend configuration. Your expertise is crucial—our success in supporting restaurants hinges on accurately translating their real-world operations into our platform’s functionalities.Each restaurant is unique, and our system is designed for flexibility. This flexibility becomes valuable only when applied correctly. The Product Implementation team engages in two key phases of a restaurant’s backend configuration:

Role Overview Spreetail is looking for a Customer Success Specialist fluent in Mandarin to join the team in Manila. This position supports Mandarin-speaking customers, helping them get the most from Spreetail’s products and services. Acting as the main contact for these customers, the specialist builds strong relationships and works to ensure satisfaction throughout the customer journey.

HelloFresh is looking for a Customer Care Specialist to join the Client-Facing Operations team in Manila. This role acts as the first point of contact for customers and represents the HelloFresh brand in every conversation. Key responsibilities Handle customer inquiries through various communication channels Resolve issues and answer questions with care and accuracy Support a positive experience for each customer Location This position is based in Manila, Philippines.

Join our dynamic team at ttecdigital as a Senior Implementation Engineer, specializing in Five9 VCC Solutions. In this pivotal role, you will lead and execute implementations of our innovative cloud contact center solutions, ensuring seamless integration and optimal performance for our clients. Your expertise will be crucial in guiding client teams through technical challenges, and you will leverage your knowledge to enhance system functionality and user experience.As a Senior Implementation Engineer, you will collaborate closely with cross-functional teams, including product management and customer support, to ensure that our solutions meet the highest standards. You will engage directly with clients to understand their needs, providing tailored solutions that drive satisfaction and success.

Position Title: Customer Success Specialist with Coffee Industry ExpertiseCompany: Pro Coffee GearLocation: Remote (Global)Employment Type: Full-timeReporting To: Head of Sales & Customer SuccessAbout Us: Pro Coffee Gear is an innovative and rapidly expanding eCommerce and wholesale distributor of both commercial and home espresso equipment. Our mission is to support cafés, roasters, restaurants, and passionate home baristas by providing them with a wide range of both new and refurbished espresso machines, grinders, and accessories from the industry's most reputable brands. We are committed to building a disciplined, data-driven growth model, with our paid media strategy playing a pivotal role in this initiative.Role Overview: This position transcends traditional support roles; we seek an individual who will take full ownership of the comprehensive customer journey—from order placement through onboarding, setup, and long-term success.As our Customer Success Specialist, you will oversee both the operational and relational facets of our post-sales experience. You will lead and develop a dynamic team, refine processes, and ensure that every customer interaction reflects the quality and care inherent in our products.Your collaboration with sales, logistics, marketing, and technical partners will be essential, granting you the autonomy to enhance systems, eliminate obstacles, and elevate the customer experience on a large scale.This role is perfect for someone who thrives on tackling complex operational challenges, creating scalable systems, and providing meaningful, human-centered service.Key Responsibilities:Customer Success & Team Leadership Continuously enhance the entire customer journey from purchase to long-term success. Lead, mentor, and cultivate a high-performing customer success team. Establish and monitor KPIs to ensure consistent, high-quality service delivery. Promote a culture of accountability, responsiveness, and customer care. Sales Enablement & Channel Coordination Facilitate the consultative sales process through timely, high-quality client communication across channels such as email, SMS, and social media. Manage the accurate creation of quotes and invoices utilizing tools like Shopify and QuickBooks. Collaborate closely with sales and marketing teams on third-party platforms and social commerce channels. Post-Sales Operations Ensure a smooth transition from sale to onboarding, encompassing equipment setup and client activation. Coordinate installations and service delivery with technical partners. Address ongoing customer inquiries and manage orders for accessories, parts, and custom requests.

Xometry (NASDAQ: XMTR) is at the forefront of modern manufacturing, connecting visionary individuals with manufacturers who can transform their ideas into reality. Our innovative digital marketplace equips manufacturers with essential resources for business growth while enabling buyers from Fortune 1000 companies to seamlessly access global manufacturing capabilities.We are actively seeking Partner Support Specialists to deliver exceptional service to our expanding network of global partners and suppliers. In this role, you will collaborate across various functions to create a seamless experience that strengthens the relationship between Xometry and its partners.Our ideal candidate is eager for a transformative career opportunity and is committed to providing a service experience that is both empathetic and respectful, treating our partners as equals. Attributes such as optimism, creativity, and strong verbal and written communication skills are essential. A flexible mindset and a relentless focus on partner retention will set apart a successful Partner Support Specialist.

Our MissionAt Datacom, we collaborate with organizations and communities across Australia and New Zealand to create positive impacts in people's lives, utilizing technology to foster innovation and growth.About the RoleThe position of Functional Consultant is an engaging opportunity where you will apply your hands-on expertise to facilitate the implementation of new modules and modifications to our internal Oracle HRIS solution, ensuring alignment with our stakeholders' strategic objectives. Drawing on your extensive functional knowledge and practical experience, you will closely engage with stakeholders to comprehend their business requirements, translate these into scalable solutions, and guarantee successful delivery within the company ecosystem. This role necessitates collaboration with cross-functional teams, acting as a subject matter expert.Preferred qualifications include experience in Oracle HCM Core, with additional expertise in the Compensation & Performance module, and proficiency in VBS for configuring Redwood screens. Familiarity with implementing AI Agents in HCM Core or custom dashboards using Oracle Fusion Data Intelligence (FDI) would be highly advantageous. Experience using Jira for task management is a plus but not essential.Your ResponsibilitiesImplement enhancements and modifications to Oracle HCM as needed.Introduce new functionality as part of project delivery, evaluating stakeholder business needs and contributing to strategic planning for business systems.Participate in critical implementation tasks such as testing, data migration, security, and reporting.Identify and promptly communicate potential issues to management, along with follow-on business opportunities.Conduct technical responsibilities including problem identification, solution definition, documentation, implementation, testing, client training, and deployment.Recognize additional opportunities for improving business outcomes within Oracle HCM.Work collaboratively with team members on system changes.Complete system administrative tasks as required.Stay updated on industry best practices and trends.

Role overview CreatorIQ is looking for a Product Support Specialist based in Manila. This position is the first line of support for customers, assisting them with questions and issues related to CreatorIQ products. The focus is on providing clear, helpful guidance and contributing to a positive customer experience. What you will do Troubleshoot product issues and offer practical solutions to customers Document customer inquiries and technical problems accurately Collaborate with teams across the company to resolve complex support requests Share feedback and insights to help improve CreatorIQ products Who succeeds in this role Strong communicator who enjoys assisting others Comfortable with technology and eager to learn new tools Works well with different departments and values collaboration Organized and attentive to detail when documenting issues This role offers a chance to build support skills while playing a meaningful part in customer success at CreatorIQ.

Spreetail is looking for a Review Programs Specialist based in Manila. The main focus of this position is to enhance the customer experience by overseeing and refining how product reviews are handled. Key responsibilities Analyze product reviews to spot patterns and draw meaningful insights. Create strategies that raise the quality and relevance of customer reviews. Collaborate with teams throughout the company to ensure customer feedback is recognized and acted upon. Role focus This role centers on managing product review processes and helping the company respond effectively to customer input. Success in this position means making reviews more valuable for both customers and the business.

The Role Join the innovative team at HelloFresh, where collaboration and advanced technology converge to create outstanding customer experiences. Our culture promotes continuous learning, teamwork, and a dedication to excellence. This role offers you the chance to engage in meaningful projects, enhance your skill set, and thrive in a supportive environment that values diverse viewpoints. As a vital member of our team, you will be responsible for delivering exceptional customer support via phone, email, and live chat. Your role will involve addressing inquiries related to service switching, invoices, and meter readings. You will ensure prompt, effective responses while upholding our high service standards and collaborating with internal teams to resolve intricate customer issues. We are eager to welcome enthusiastic individuals who can contribute their unique skills and insights. If you feel that you would excel in this position, even if you don't meet every single requirement, we encourage you to apply!

E-Commerce Specialist (Remote)Join Wing as we embark on an exciting journey to redefine the future of work for businesses globally! We aim to become the premier destination for organizations seeking to build exceptional teams and automate their operations.We are in search of a dedicated E-Commerce Specialist to join our team immediately!Duties and Responsibilities:1. Manage customer communications via email, text, and phone (addressing low-touch inquiries and general product/process questions).2. Oversee shipping logistics, including obtaining quotes from FedEx and crating companies and coordinating with shippers and customers.3. Administer the inventory lifecycle, from receiving shipments to tracking, uploading to Shopify, and ensuring timely delivery.4. Schedule high-touch sales calls with serious prospects.5. Liaise with auction houses regarding shipping and receiving tasks.6. Execute order fulfillment and processing via Shopify.

About the Role:This position plays a crucial role in supporting AvePoint's digital-first customer engagement strategy, ensuring a consistent and high-quality customer experience at scale.AvePoint is seeking a Digital Client Enablement Specialist to bolster our Customer Success and Service Delivery teams by crafting high-quality, customer-facing technical content. This role will focus on developing scalable, reusable enablement assets designed to help customers and partners onboard swiftly, deploy confidently, and adopt the AvePoint Confidence Platform more effectively.What You Will Do:Become an internal expert on AvePoint products, transforming user guides and product marketing materials into accessible customer-facing content.

About EucalyptusOur mission is to make good health last a lifetime. With over a billion individuals battling obesity worldwide, we strive to combat preventable chronic conditions by pioneering long-term care solutions.Eucalyptus is the force behind Juniper, one of the largest global weight-management programs. We integrate GLP-1 medication with personalized nutrition, movement support, and care from a team of clinicians, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that this comprehensive approach enables patients to achieve four times more weight loss during their Juniper treatment.Our Growth Story:Achieved 130% year-over-year revenue growth with a 90% reduction in cash burn, raising over $100M from investors, including BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients dealing with obesity across five markets.Secured a selective NICE endorsement to deliver services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)This is not your typical customer support position. You will be instrumental in resolving patient issues and providing exceptional care.As a Customer Support Specialist, you will play a vital role in our mission to deliver unparalleled support to our patients via various channels, including email, chat, and phone calls.Your Key Responsibilities:Patient-Centered Problem Solving: You will take charge of patient inquiries, ensuring they are resolved efficiently and compassionately, significantly impacting our patients' lives.Collaborative Partnerships: Collaborate closely with our healthcare professionals and team members to deliver seamless patient care.

Join Fresha as a Partner Onboarding Specialist, where you will play a crucial role in our mission to empower businesses in the beauty and wellness industry. As a vital member of our team, you will facilitate the onboarding process for new partners, ensuring they have a seamless experience as they integrate with our platform.Your expertise in Spanish will be invaluable as you communicate effectively with our diverse clientele, providing support and guidance throughout the onboarding journey.