IT Support Engineer - Adventus | Manila

Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.We empower organizations to achieve transformative outcomes by utilizing innovative solutions and intelligent applications, ensuring they thrive in an intensely competitive landscape.With our extensive network of technology partners…

Job Description:Join Adventus as an IT Helpdesk Engineer and deliver exceptional technical support to our end users. You will be the first point of contact for resolving various IT-related issues, ensuring seamless operation of corporate devices, applications, and peripherals.Your responsibilities will include troubleshooting problems with Mac OS, Windows 10 & 11, Microsoft Office, network connectivity, and printers. You will also handle email configuration and support for Outlook and other email services.As part of your role, you will diagnose desktop hardware issues and escalate them to manufacturers when necessary. Additionally, you will perform essential IT administrative tasks for onboarding and offboarding employees, managing account access and device setup.A key aspect of your responsibilities is to maintain comprehensive documentation of all support cases using our ticketing system, as well as updating our knowledge base and asset inventory, including tagging IT assets, parts, licenses, and hardware.We expect you to continually enhance your knowledge of various IT technologies and maintain a high standard of customer service for all employees, vendors, and clients. You will ensure that all assigned cases are resolved within SLA, prioritizing effectively to meet our service management principles.Additional duties may be assigned as necessary.

Join Adventus, a leading provider of Information and Communications Technology (ICT) solutions and services with a global presence. We empower organizations to achieve transformative results by implementing innovative solutions and strategic services, ensuring they thrive in today’s fiercely competitive market.With a robust network of technology partners, unparalleled domain expertise, and a commitment to delivering exceptional value, we consistently exceed our customers' expectations.

Adventus is a leading provider of Information and Communications Technology (ICT) solutions and services, with a strong global presence.We empower organizations to achieve significant transformation by utilizing innovative solutions and intelligent applications, ensuring they thrive in today's fiercely competitive landscape.With a robust network of technology partners, unparalleled domain expertise, and a compelling value proposition, we consistently exceed our customers' expectations.Key Responsibilities - Develop and secure contracts with enterprise clients for a range of products and services, including Cybersecurity, Cloud Services, IT Resource Outsourcing, IT Infrastructure, Managed Print Solutions, IP Telephony, and Security Systems. - Cultivate and maintain enterprise accounts to ensure high levels of customer satisfaction and foster deeper business relationships. - Address the comprehensive IT needs of existing clients to enhance the total services provided. - Lead and conduct meetings/presentations with stakeholders at all levels to accurately gather IT requirements and showcase our offerings.Qualifications - Bachelor's Degree from a recognized local university in any field. - Quick to adapt and eager to succeed in a fast-paced, technology-focused environment. - Minimum of 2 years' experience in B2B corporate sales with a demonstrated record of success. - Proficient in English to effectively engage with English-speaking clients. - Comfortable interacting with individuals across all organizational levels, including C-suite executives. - Exceptional presentation and communication skills.

Join our dynamic team at Adventus as a Junior Operations Associate. In this exciting role, you will support various operational tasks, ensuring smooth processes and assisting with day-to-day management. If you are a proactive individual looking to grow in a fast-paced environment, we want to hear from you!

About the Role Adventus is looking for an HR Specialist in Manila. This role supports the team by helping build a positive workplace culture and ensuring HR processes run smoothly. What You Will Do Support recruitment, onboarding, and employee development activities Help maintain compliance with labor laws and company policies Assist with initiatives that attract and retain talent Location This position is based in Manila.

About the Role Join our innovative team at HelloFresh in the vibrant Inoza Tower, BGC. We are dedicated to harnessing cutting-edge technology to craft outstanding experiences. Our culture thrives on collaboration, continuous learning, and a steadfast commitment to excellence. Here, you'll have the chance to engage in meaningful projects, enhance your skills, and flourish in a nurturing environment that appreciates diverse perspectives. As a Google IT Support Engineer, you will play a pivotal role in managing and optimizing our platform by troubleshooting complex issues, supporting users, and implementing automation and process improvements that enhance productivity and collaboration. Your contributions will be vital to our mission of achieving business success and elevating customer satisfaction. We welcome passionate individuals who can offer unique skills and insights. If you believe you would excel in this position, even if you don't meet every single requirement, we encourage you to reach out!

Role Overview AvePoint is looking for a Salesforce Support Engineer to join the team in Manila, Philippines. This role focuses on providing Level 1 and Level 2 support for clients, acting as the first point of contact for customer issues. The position involves troubleshooting, resolving technical problems, and working with the R&D team to investigate reported concerns. AvePoint values collaboration, adaptability, and a commitment to continuous learning. Main Responsibilities Handle customer inquiries and issues, taking full ownership from identification through to resolution. Build and sustain positive relationships with project stakeholders to support customer satisfaction throughout project support and maintenance phases. Stay composed and effective when faced with tight deadlines, unexpected technical challenges, or high-pressure situations. Carry out initial investigations into reported problems and work with cross-functional teams to develop solutions. Document support procedures and keep current with AvePoint’s products and services. What AvePoint Looks For Comfort working in an agile setting Strong teamwork and communication skills Interest in learning and adapting to new technologies

Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.

About the RoleJoin our dynamic support team as a Client Support Specialist! In this vital role, you will be the first line of communication for our clients, assisting them in resolving issues, navigating our platform, and maximizing their experience with Wordbee. You will collaborate closely with teams across Product, Operations, and Sales to ensure that every interaction is prompt, precise, and constructive.This position is perfect for individuals who thrive on troubleshooting, enjoy engaging with people from diverse backgrounds, and are eager to learn about innovative tools and workflows.Key ResponsibilitiesHandle client inquiries and support tickets with professionalism and empathy.Identify and resolve common platform or workflow challenges.Escalate complex issues to senior support or product teams as necessary.Enhance internal documentation and contribute to help center articles.Relay client feedback and insights to support the enhancement of Wordbee’s platform and processes.Work collaboratively with team members to ensure seamless transitions and maintain high service quality.Required Qualifications2–3 years of experience in client or technical support, preferably within a SaaS or tech-driven organization.Exceptional communication and problem-solving abilities.Familiarity with support platforms such as Zendesk or equivalent tools.Proficient in English, both spoken and written.Located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in providing support to clients in the localization, language, or technology industries.Interest in developing client resources, such as tutorials or instructional guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to manage multilingual projects daily. At Wordbee, we value your insights, encourage your curiosity, and provide opportunities for you to expand your skills while being part of a supportive, collaborative team that assists clients across Europe and beyond.

ABOUT LONE WOLFAt Lone Wolf, we simplify real estate transactions through a seamless digital lead-to-close experience tailored for agents, brokers, and their clients. With over 30 years of experience in the industry, we've been at the forefront of innovation to support real estate professionals since day one. Join us as we embrace diversity and individuality within our team, celebrating our differences to enhance our shared values and relationships.JOB SUMMARYAs a Customer Support Associate, you will deliver exceptional technical support and troubleshooting assistance to our valued customers through various communication channels including phone, email, and chat. You will guide customers on product functionalities and features while addressing inquiries with professionalism. Your role will also involve conflict resolution and escalation when necessary. Ideal candidates are passionate about customer service and dedicated to providing a Human, Easy, and Smart experience.

AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services. Role overview The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, explaining solutions clearly, and guiding users through problem-solving steps. The goal is to ensure customers can use AvePoint’s solutions effectively and confidently. What you will do Respond to customer inquiries and technical issues related to AvePoint products Troubleshoot problems and identify root causes Communicate solutions in a clear and helpful manner Support customers in optimizing their experience with AvePoint’s platform Location This role is based in Manila, Philippines.

Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality. Your analytical skills and attention to detail will be crucial in maintaining high service levels and improving our clients' experiences.

The Role Join HelloConnect as a Senior Category Support Coordinator and become an integral part of our innovative team that harnesses cutting-edge technology to craft outstanding customer experiences. We pride ourselves on a culture steeped in collaboration, continuous learning, and a relentless pursuit of excellence. Here, you will engage in meaningful work, enhance your skills, and thrive in a nurturing environment that appreciates diverse viewpoints and backgrounds. In this pivotal role, you will play a crucial part in maintaining operational excellence through precise data management. Acting as the technical and administrative cornerstone for the Strategic Procurement team, you will execute vital Source-to-Contract (S2C) preparatory functions within Workday Sourcing (WSS) and Icertis (CLM). Your attention to detail in Tender and Contract Administration will empower Category Managers to efficiently and compliantly initiate sourcing events, laying the groundwork for subsequent phases and contributing to our mission of driving business success and enhancing customer satisfaction. If you're passionate about making a difference and believe your unique skills can contribute to our success, we strongly encourage you to apply, even if you don’t meet every single requirement!

creatoriq is hiring a Data Engineer in Manila. This position centers on building and maintaining scalable data pipelines to support analytics and reporting. The work directly contributes to how teams access and use data for decision-making. What you will do Design, develop, and maintain data pipelines that handle large volumes of information Support analytics and reporting by ensuring reliable data flows Work with teams across the company to maintain data integrity and availability Collaboration This role involves regular interaction with colleagues from different functions. Expect to coordinate closely to understand data needs and deliver solutions that help the business operate efficiently.

Join Cashalo as a Lead IT Engineer and play a pivotal role in driving our technology initiatives forward. As a key member of our team, you will spearhead innovative projects, manage IT infrastructure, and ensure our systems are both efficient and secure. This role requires a blend of technical expertise, leadership skills, and a passion for technology.

ABOUT US Indie Campers is the leading campervan marketplace dedicated to making road trips accessible to everyone. With a strong emphasis on digital innovation and customer orientation, we have crafted an exceptional booking experience that offers high-quality road trips at competitive prices. To date, we have facilitated over one million nights of rentals through our platform and have welcomed more than 300,000 travelers from 169 different countries. Our extensive offerings include short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our available vehicles. Driven by our technological focus, we present exciting and challenging opportunities that require top-tier talent and motivation. We are expanding our team and invite those who share our vision to join us on this evolving journey. THE ROLE As a Global Support Agent, you will be vital in providing a seamless customer experience before the trip commences, addressing complex customer cases within our global support operations. In this role, you will be regarded as a customer expert, ensuring that rental inquiries, booking changes, documentation requests, and pre-departure concerns are managed efficiently, accurately, and with a strong customer-first approach. This position merges operational excellence, problem-solving, and ownership of intricate cases, directly influencing customer satisfaction and business performance. WHAT WILL YOU WORK ON? Customer Support & Case Management: Manage customer inquiries related to bookings, trip preparations, policies, and services via phone, email, and chat. Offer precise pre-trip guidance, handle booking alterations, add-ons, and unique requests, and assist in complex or sensitive customer situations with professionalism and empathy. Ensure that all interactions are documented in our CRM systems. Operational Excellence: Provide support in accordance with company SOPs, workflows, and quality standards. Meet key performance indicators (KPIs), including response time, resolution time, quality, and customer satisfaction targets. Maintain high accuracy in administrative and operational processes and collaborate with Fleet, Operations, Sales, and On-Trip teams to ensure smooth customer journeys. Identify potential risks or inconsistencies and escalate issues when necessary. Ownership & Accountability: Take charge of complex customer situations, ensuring resolutions are effective and in line with company practices.

Join our dynamic team at Instructure as an L1 Support Engineer in Manila. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help ensure the smooth operation of our services, and you will have the opportunity to develop your skills in a fast-paced, collaborative environment.

Role overview Speechify seeks a Software Engineer focused on platform development in Manila. The position involves designing, building, and refining technology solutions that serve as the backbone for Speechify's products. Engineers in this team play an active part in shaping both the direction and quality of the platform. The work environment encourages creative thinking and strong collaboration, with each team member’s input valued in technical decisions. What you will do Develop and enhance core technology that supports Speechify’s product suite Work closely with teammates to solve technical challenges and improve platform reliability Contribute ideas and feedback to guide the platform’s evolution Team culture The engineering team emphasizes open communication, creativity, and a collaborative approach to problem-solving. Every engineer has a voice in the ongoing growth of the platform.

The Role Join the innovative team at HelloConnect, located in Inoza Tower, BGC, where we embrace cutting-edge technology to deliver outstanding customer experiences. Our collaborative culture fosters continuous learning and excellence, providing you with the opportunity to work on significant projects and advance your skills in a diverse and supportive environment. As a Security Engineer specializing in Detection and Response, you will play a vital role in enhancing our Security Logging & Monitoring Program. Your focus will be on evolving our tools, processes, and playbooks to effectively reduce dwell time, thereby contributing to our objectives of driving business success and improving customer satisfaction. We are seeking enthusiastic individuals who can offer their unique talents and perspectives. If you believe you would thrive in this role, even if you don't meet all the qualifications, we encourage you to apply!