Lead Professional Services Engineer - Customer Success

Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to …

At NICE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be game changers in the industry, and we are committed to excellence in everything we do. If you're a passionate individual looking for a dynamic opportunity to ignite your career, we invite you to join our team.What does the role entail?The Customer Experience Professional Services Engineer is a pivotal customer-facing position responsible for delivering expert solutions and support for NICE's innovative products and services. This role involves the implementation and optimization of AI-driven applications, including chatbots and knowledge assistants, tailored for enterprise contact centers. You will engage directly with clients to understand their needs and provide consultative support to deliver state-of-the-art solutions.Your impact will be significant in the following areas:Technical Implementation:Configure, program, and develop NICE solutions, incorporating AI, NLU, ACD, IVR, ASR, and CRM integrations.Lead the design and development of various AI and bot applications, ensuring they meet client requirements and adhere to industry standards.Optimize and maintain multiple AI bots, including both generative and legacy systems.Implement and enhance AI-driven services, such as knowledge assistant engines and conversational intelligence solutions.Project Management:Collaborate with project managers to design and oversee comprehensive project rollouts.Manage system lifecycle development, including change control processes and risk assessment for enterprise solutions.Facilitate seamless execution of projects through effective inter-departmental coordination and communication.Business Consulting:Offer subject matter expertise on NICE's digital products and AI solutions during client engagements.Conduct thorough business analyses to assess user needs, tailoring solutions and providing industry insights.Champion the integration of AI tools to enhance operational efficiency across various business units.Leadership and Mentorship:Guide and mentor project teams, sharing your expertise while fostering a collaborative atmosphere.Develop comprehensive documentation and processes for new digital products emerging from R&D initiatives.

At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.

At TTEC Digital, we empower our clients to foster a workplace where employees feel appreciated and supported, emphasizing that exceptional customer experiences begin with prioritizing employees. Our vision is to create an environment where individuals can truly excel.We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U.S. time zones for this full-time role.As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.The Client Success Team Lead will be responsible for two main functions:50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.

At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.

About AvePointAt AvePoint, we are the premier global authority in data security, governance, and resilience. We transcend conventional solutions to establish a solid data foundation, empowering organizations worldwide to collaborate with assurance. Our AvePoint Confidence Platform is trusted by over 25,000 clients globally to prepare, secure, and enhance their vital data across platforms like Microsoft, Google, Salesforce, and various collaboration environments. Our extensive global channel partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a difference, and take charge of your future. Unleash your potential with us!Your Role:The Customer Success Engineer will act as a vital technical resource within our Customer Success Team. Working closely with the team, you will assist in customer engagements to drive adoption, configurations, technical recommendations, and utilization guidance.Key Responsibilities:Collaborate with the team to implement digital customer engagement strategies, including technical product health checks and onboarding engagements to ensure timely value delivery.Proactively engage with customers showing low product adoption and assist them in deploying value-added use cases.Identify and interact with customers who have reported low sentiment scores in NPS and CSAT surveys to understand and address their concerns.Team up with Customer Success and/or Product Marketing to create “Customer Office Hours” aimed at enhancing product adoption.Contribute to the creation of “How-To” product videos to guide customers through product usage and expansion.

At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.What does this role entail?As part of our expanding professional services team in Manila, you will become a champion and expert in Proactive AI, providing top-notch implementations, analyses, support, and more to clients globally.Initially collaborating with our teams in the EU and US, you will ensure quality assurance, automation, implementation, and support for both new and existing clients. As Proactive AI extends into the APAC region, our Manila team will spearhead local client implementations, quality assurance, support, and delivery.How will you contribute to our success?Implement MPower Proactive AI Agents under experienced engineers' guidance, from understanding requirements to configuration, testing, and deployment.Deliver quality-driven technical tasks in client engagements focusing on accuracy and satisfaction.Work with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.Analyze client needs and aid in translating business processes into automated solutions.Configure and customize the SaaS platform to align with customer requirements.Assist in documenting solution designs, integrations, and implementation workflows.Troubleshoot, debug, and resolve issues related to implemented solutions.Enhance customer journey optimization using MPower transactional data and basic analytics.Write and maintain SQL queries for effective reporting and data validation.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing, documentation, and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Perform additional duties as assigned to support Professional Services objectives.

HelloFresh seeks a Customer Success Manager based in Manila to help customers have a positive experience with its meal delivery service. This position centers on relationship-building, handling questions, and supporting satisfaction throughout the customer journey. Key responsibilities Develop and maintain strong relationships with customers Respond to inquiries and resolve issues quickly Promote satisfaction and encourage customers to explore more HelloFresh options Contribute to customer retention efforts Location This role is based in Manila, Philippines.

Role Overview Spreetail is looking for a Customer Success Specialist fluent in Mandarin to join the team in Manila. This position supports Mandarin-speaking customers, helping them get the most from Spreetail’s products and services. Acting as the main contact for these customers, the specialist builds strong relationships and works to ensure satisfaction throughout the customer journey.

About AvePoint At AvePoint, we strive to go Beyond Secure. As the global leader in data security, governance, and resilience, we offer advanced solutions that empower organizations to collaborate confidently. Over 25,000 customers globally rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global channel partner program includes around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com. At AvePoint, we believe in investing in our people. Our culture is built on agility, passion, and teamwork, empowering you to take initiative, learn from others, and shape your career with the intention to unleash your full potential! As a Customer Success Account Executive, you will oversee a portfolio of existing customers, ensuring their satisfaction and promoting the adoption of our software solutions. Your role will involve maintaining and expanding customer relationships, ensuring revenue retention, and identifying opportunities for upselling and cross-selling. Key Responsibilities: Foster and maintain strong relationships with customers at various levels. Ensure customer satisfaction throughout the pre and post-sales process. Retain and grow revenue within existing customer accounts. Identify, pursue, and close new sales opportunities within existing accounts. Develop a comprehensive understanding of key accounts, including business profiles, key players, and purchasing processes. Facilitate customer satisfaction through the proper deployment of resources. Manage the entire sales cycle from creation to closure. Design and implement effective sales campaigns for key account penetration. Lead and participate in internal virtual account team meetings.

ABOUT US At Indie Campers, we are transforming the road trip experience by making campervan rentals accessible for everyone. Our digital-first approach and dedication to customer satisfaction have established us as a leader in the travel industry, offering an exceptional booking experience and high-quality road trips at unbeatable prices. With over a million nights booked through our platform, we've welcomed more than 300,000 travelers from 169 countries. Our diverse offerings include short-term RV rentals, long-term campervan subscriptions, and the option to purchase one of our vehicles. Driven by technology and innovation, we face exciting challenges that demand top-tier talent. We are expanding our team and invite those who share our vision to join us on this thrilling journey. THE ROLE As the Team Leader for our On-Trip Support and Roadside Assistance teams, you will manage daily operations and ensure our customers receive outstanding service. You will act as the primary escalation point for complex cases, fostering team performance, compliance, and continuous improvement to uphold our high standards at Indie Campers. This position affords you the opportunity to lead and cultivate a dynamic, customer-centric team while significantly enhancing our customers’ experiences. WHAT WILL YOU WORK ON? Lead, supervise, and mentor the On-Trip Support and Roadside Assistance teams to drive high performance, engagement, and customer care. Conduct one-on-one meetings, performance evaluations, and development conversations. Oversee customer inquiries and manage escalated complaints and complex situations. Supervise coordination of roadside assistance and emergency support cases. Ensure accurate documentation of customer interactions and adherence to established SOPs. Monitor service quality and track key performance metrics such as CSAT, First Response Time, and Resolution Time. Lead corrective and preventive initiatives to enhance service quality and customer satisfaction. Analyze customer feedback to identify areas for improvement.

UpGuard creates cybersecurity solutions designed to streamline the work of security teams. With a recent US$75M Series C funding round and a platform that processes over 100 billion risk signals daily, UpGuard focuses on helping organizations reduce cyber risk through its Cyber Risk Posture Management (CRPM) platform. This platform combines security ratings, threat intelligence, and AI to give customers practical tools for managing risk. The company supports its teams with the resources and autonomy needed to deliver technology at scale. UpGuard’s approach centers on customer-first service, and its Customer Success team works to solve client challenges, build lasting relationships, and ensure customers get the most from the platform. Role overview The Digital Customer Success Manager - APAC is based in Manila and supports customers throughout the Asia-Pacific region. This position operates in a high-volume, technology-driven setting, focusing on customer success at scale. Rather than traditional account management, the emphasis is on using data and automation to guide the customer journey and encourage product adoption. What you will do Oversee the full customer lifecycle for APAC clients, from automated onboarding to ongoing engagement and retention Use playbooks and data triggers to guide customer interactions and help clients realize the value of UpGuard’s platform Apply automation and digital tools to deliver support efficiently and at scale Adapt global digital strategies to the Asia-Pacific market by bringing local insights Spot opportunities to expand customer accounts and increase product usage Requirements Background in customer success, account management, or a related area, ideally within SaaS or cybersecurity Comfort working with data and digital tools to drive engagement Ability to manage multiple accounts and priorities in a high-volume environment Strong communication skills and a collaborative mindset Interest in building relationships and solving customer challenges

At SiteMinder, we recognize that the unique contributions of our employees are the cornerstone of our success. We are committed to building and nurturing diverse teams that respect and celebrate a multitude of voices, identities, backgrounds, and experiences. Our inclusive culture empowers our employees to express their authentic selves at work, fostering a sense of pride and belonging. It is through our differences that we continue to innovate and revolutionize the experience for our customers. Together, we thrive!About Us...Since 2006, SiteMinder has been at the forefront of technological innovation, simplifying processes for hoteliers while enhancing their ability to attract guests online. Our award-winning hotel commerce platform is designed to help accommodation owners—from boutique hotels to large chains—maximize their online bookings effortlessly.We enable travelers to book a wide range of accommodations, from cozy cabins to luxury resorts and everything in between. Today, we proudly support over 50,000 hotels across 150+ countries, processing more than 130 million reservations annually through our technology.Role Overview: Customer Success AdvisorAs we accelerate our growth across EMEA and APAC, we are enhancing our Customer Retention function, focusing on vital conversations with customers at risk of cancellation. This role is ideal for individuals who thrive in fast-paced, high-energy environments akin to those found in startups and scale-ups.If you have excelled in high-growth, target-oriented settings, enjoy engaging with customers over the phone, and seek a position where you can make a tangible impact on revenue daily, we invite you to apply!Key Responsibilities:Conduct an average of 20+ targeted outbound calls daily, along with multiple follow-ups per customer to re-engage and retain them.Reach out to at-risk accounts who have indicated a desire to cancel their subscription; uncover their concerns and transform them into retention opportunities.Negotiate pricing, contract terms, and renewal options that align with the needs of both the customer and the business.Analyze customer churn data to identify patterns, risks, and opportunities across EMEA and APAC markets.Collaborate closely with Customer Success and Sales teams to stabilize at-risk customers and minimize future churn.

Position Title: Customer Success Specialist with Coffee Industry ExpertiseCompany: Pro Coffee GearLocation: Remote (Global)Employment Type: Full-timeReporting To: Head of Sales & Customer SuccessAbout Us: Pro Coffee Gear is an innovative and rapidly expanding eCommerce and wholesale distributor of both commercial and home espresso equipment. Our mission is to support cafés, roasters, restaurants, and passionate home baristas by providing them with a wide range of both new and refurbished espresso machines, grinders, and accessories from the industry's most reputable brands. We are committed to building a disciplined, data-driven growth model, with our paid media strategy playing a pivotal role in this initiative.Role Overview: This position transcends traditional support roles; we seek an individual who will take full ownership of the comprehensive customer journey—from order placement through onboarding, setup, and long-term success.As our Customer Success Specialist, you will oversee both the operational and relational facets of our post-sales experience. You will lead and develop a dynamic team, refine processes, and ensure that every customer interaction reflects the quality and care inherent in our products.Your collaboration with sales, logistics, marketing, and technical partners will be essential, granting you the autonomy to enhance systems, eliminate obstacles, and elevate the customer experience on a large scale.This role is perfect for someone who thrives on tackling complex operational challenges, creating scalable systems, and providing meaningful, human-centered service.Key Responsibilities:Customer Success & Team Leadership Continuously enhance the entire customer journey from purchase to long-term success. Lead, mentor, and cultivate a high-performing customer success team. Establish and monitor KPIs to ensure consistent, high-quality service delivery. Promote a culture of accountability, responsiveness, and customer care. Sales Enablement & Channel Coordination Facilitate the consultative sales process through timely, high-quality client communication across channels such as email, SMS, and social media. Manage the accurate creation of quotes and invoices utilizing tools like Shopify and QuickBooks. Collaborate closely with sales and marketing teams on third-party platforms and social commerce channels. Post-Sales Operations Ensure a smooth transition from sale to onboarding, encompassing equipment setup and client activation. Coordinate installations and service delivery with technical partners. Address ongoing customer inquiries and manage orders for accessories, parts, and custom requests.

At Workstream, we are dedicated to revolutionizing HR, payroll, and hiring processes for the hourly workforce. With 2.7 billion hourly workers representing 80% of the global labor force, we've recognized a significant gap in technology catering to this market. Our platform is meticulously designed to empower both businesses and their employees, ensuring they not only survive but thrive.We proudly serve prominent brands across various industries, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. As a rapidly growing Series B company, we are expanding our product offerings to fulfill our ambitious vision, supported by esteemed investors from Founders Fund, BOND, and Coatue.

Why Join Our Team?At SafetyCulture, we are a forward-thinking global technology company that goes beyond the typical corporate experience. With perks like catered lunches, engaging team events, and a pet-friendly office, our true value lies in the passion and dedication of our nearly thousand-strong team.We strive to enhance the lives of our customers and improve our product every day. Here, you will frequently hear, “Let’s give it a shot,” as we embrace innovation and creativity to solve real-world problems.Our mission is to empower the 3 billion people who drive the world forward—be it factory operators, baggage handlers, truck drivers, or store assistants. We possess the scale and innovative spirit of a major tech firm while avoiding the pitfalls of bureaucratic red tape.Every team member is vested in our success through equity, ensuring that as we grow, so do you. We acknowledge our imperfections, but our next growth phase is focused on smart scaling, operational maturity, and a strong emphasis on AI.If the thought of impactful tech without the corporate fuss excites you, you’ll thrive here.The Role As a Customer Success Manager (CSM) - Scaled, your primary responsibility will be to manage a portfolio of over 100 customers, ensuring their ongoing success with SafetyCulture. Your role will focus on enhancing customer retention, adoption, and growth through insightful data analysis and scalable engagement strategies. You will collaborate closely with cross-functional teams to elevate customer experiences and drive measurable business outcomes.

Viseven Group is a pioneering global B2B MarTech service provider, dedicated to empowering Pharma and Life Science companies since 2009. Our mission is to lead digital transformation and excellence by offering comprehensive end-to-end software solutions and digital marketing services specifically tailored for the pharmaceutical industry. Our innovative products and services are actively utilized by the top 100 Pharma and Life Science companies worldwide.At Viseven, we pride ourselves on our rapidly expanding team of over 700 skilled professionals, encompassing experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.With a global presence in over 30 countries across the US, LATAM, Europe, and APAC, and physical offices located in Ukraine, Poland, Estonia, India, and the US, we are well-equipped to serve our diverse clientele effectively.Join us and become part of an innovative team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries globally.Role Overview: We are seeking a proactive and responsible Customer Success Manager who will coordinate and align a cross-functional team for specific complex projects, acting as a liaison between the client team and our internal production teams.

Join Tala as a Senior Shared Services Lead!At Tala, we're revolutionizing the financial landscape by harnessing cutting-edge technology and innovative thinking to address the shortcomings of traditional financial institutions. Our mission is to empower the global majority by providing accessible financial solutions that cater to the needs of underserved populations.As a pioneer in the financial technology sector, Tala uniquely combines the analytical capabilities of a credit bureau, the seamless transaction processes of fintech, and the personalized service of a banking institution into a single, integrated platform. Backed by a robust set of proprietary data and advanced AI/ML decision-making technologies, we deliver tailored liquidity solutions instantly. Our flagship credit application has successfully facilitated over $7 billion in credits to more than 12 million clients across Latin America, Southeast Asia, and East Africa, aiding them in launching and growing small businesses, managing daily expenses, and achieving their financial aspirations.Our groundbreaking impact has garnered us consistent accolades, including:- Five-time inclusion in CNBC’s Disruptor 50.- Recognition as one of CNBC’s World’s Top Fintech Companies for two consecutive years.- Nine-time listing in Forbes’ Fintech 50.With investment commitments exceeding half a billion dollars, we are primed for continued growth and success.Operating on a remote-first model, our team is spread across various office hubs including Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.If you resonate with our mission and are excited about making a significant impact, we encourage you to apply!Role OverviewThe Senior Shared Services Lead will be instrumental in driving operational excellence and strategic workforce management within Shared Services, specifically overseeing Customer Care and Recoveries operations. This role encompasses ensuring optimal staffing, real-time performance monitoring, and generating actionable insights to facilitate rapid business decisions. The Senior Lead will also mentor Workforce Management specialists, enhance intraday reporting, and enforce structured metrics and processes across various teams.

Customer Service Representative - Financial ServicesIndustry: Tax and Financial ServicesAbout Us: At getwingapp, we are dedicated to providing exceptional tax preparation, client onboarding, and comprehensive financial services. Our mission is to enhance client interactions and streamline administrative processes, ensuring a smooth experience for all our customers. We leverage advanced software tools such as Go High Level and Financial Sense to facilitate organized workflows and enhance communication.Objective: We aim to significantly improve the efficiency of our client onboarding process, centralize follow-ups, minimize communication bottlenecks, and professionally address tax-related inquiries.Join our team as a Customer Service Representative!Key Responsibilities:1. Facilitate client onboarding post-sale2. Oversee follow-ups and necessary document collection3. Provide knowledgeable responses to tax-related inquiries4. Collaborate with sales and administrative teams5. Manage incoming calls, redirect inquiries, and arrange meetings6. Maintain communication threads in Go High Level7. Assist with administrative tasks and database management8. Go above and beyond to engage with customers9. Perform ad hoc tasks as requiredRequired Qualifications:• Minimum of 4 years of experience in a Customer Service role, preferably within a B2C or B2B environment• Demonstrated expertise in financial services and tax-related fields• Exceptional English communication skills, both written and verbal (minimum B2 level)• Strong proficiency in phone, email, and instant messaging communication• Excellent organizational and time management abilities• Tech-savvy, familiar with desktop sharing, cloud services, CRM systems, and VoIP• Proficient in using online calendars and scheduling tools (e.g., Google Calendar)• Proactive and detail-oriented with a confident demeanor• Willingness to work night shiftsTechnical Requirements:• USB headset with noise cancellation• Functional webcam• Computer with a minimum 1.8 GHz processor and 4GB RAM• Internet speed: at least 25 Mbps for primary connection and 10 Mbps for backupBenefits:• Comprehensive health insurance (HMO)• Performance-based incentives• Job security and stability• Paid training programs• Inclusive workplace culture

Join Cashalo as a Lead IT Engineer and play a pivotal role in driving our technology initiatives forward. As a key member of our team, you will spearhead innovative projects, manage IT infrastructure, and ensure our systems are both efficient and secure. This role requires a blend of technical expertise, leadership skills, and a passion for technology.