Platinum Support Specialist - Remote (Philippines)

Role overview Turnitin LLC seeks a Platinum Support Specialist to join the team remotely from the Philippines. The position centers on assisting clients with their questions, troubleshooting product issues, and helping users make the most of Turnitin’s offerings. What you will do Reply to customer inquiries with clear, prompt communication Diagnose and resol…

As a Senior Manager of Technical Support at Turnitin, you will lead multiple teams of Specialists and Team Leads, ensuring exceptional support for our user base while fostering continuous improvement in team performance and capabilities.Key Responsibilities:Oversee a team of specialists and supervise team leads across various Turnitin products.Actively engage in managing responses to service outages and contribute to post-mortem analysis with a focus on customer satisfaction.Identify areas for improvement and potential risks, taking proactive measures to minimize impact on customers and team dynamics.Provide regular performance reporting and metrics to track key performance indicators (KPIs) and share insights with the Support Director.Set clear performance goals for individual team members and the overall team, conducting reviews and offering constructive feedback.Ensure adherence to established processes and procedures within the team.Collaborate with Turnitin leadership to enhance operational efficiency and effectiveness through refined processes and systems.Support user inquiries by engaging in direct client communication through email and other channels.Manage escalations from Product Specialists and coordinate with relevant stakeholders.Partner with the Knowledge and Quality team to equip team members with necessary knowledge and skills.Foster team development through coaching, performance management, and regular one-on-one meetings.Work collaboratively to establish ongoing training and development programs for the support community.Lead and manage internal projects while being a key participant in cross-functional initiatives.Continuously evaluate team performance and seek opportunities for process improvement.Participate in recruitment efforts for your team as needed.Identify and spearhead continuous improvement projects related to team and product support.Understand Turnitin's value proposition and effectively communicate it to ensure your team's readiness to respond to client inquiries.

About the RoleJoin our dynamic support team as a Client Support Specialist, where you will serve as the primary contact for our clients. Your role will be to assist clients in troubleshooting issues, navigating our platform, and maximizing their experience with Wordbee. In collaboration with teams across Product, Operations, and Sales, you will ensure that all client interactions are effective, timely, and supportive.This position is perfect for individuals who thrive on problem-solving, enjoy engaging with a diverse clientele around the globe, and are eager to continuously learn about new technologies and workflows.Key ResponsibilitiesProvide professional and empathetic responses to client inquiries and support requests.Identify and resolve common issues related to our platform or workflows.Escalate complex issues to senior support or product teams when necessary.Contribute to the development of internal documentation and help center resources.Relay client feedback to enhance Wordbee's platform and service processes.Work collaboratively with colleagues to ensure seamless transitions and consistent service quality.Required Qualifications2-3 years of experience in client or technical support, preferably in a SaaS or technology environment.Excellent communication and problem-solving abilities.Proficient in using support platforms like Zendesk or similar tools.Fluent in English, both written and spoken.Must be located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in client support within the localization, language, or technology sectors.Passion for creating client resources such as tutorials or how-to guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to handle multilingual projects daily. At Wordbee, your insights are valued, and your curiosity is nurtured. You will have opportunities to enhance your skills while contributing to a collaborative and supportive environment that serves clients across Europe and beyond.

As a Billing Specialist reporting to the Accounts Receivable Team Lead, you will play a vital role in ensuring accurate customer invoicing by utilizing your experience with NetSuite to convert sales orders into invoices. Your proactive communication with internal teams will be crucial in maintaining accuracy and consistency throughout the monthly billing cycle. Embrace a remote-first work culture with Turnitin, where diversity and dynamism are celebrated.Key Responsibilities:Generate and thoroughly review invoices to confirm accuracy, completeness, and compliance with company standards.Respond promptly to system exceptions to address complex billing inquiries, collaborating effectively with internal stakeholders to provide solutions.Monitor unbilled orders, evaluate performance metrics, and formally report on any identified issues.Work closely with the Orders and Sales departments to enable swift corrections of sales orders and timely issuance of credit memos.Collaborate with the Tax Department on global tax inquiries and ensure compliance in all financial transactions.Manage the service ticket queue, adhering strictly to departmental Service Level Agreements (SLAs) to resolve billing tickets on time.Ensure compliance with all documented processes and consistently secure necessary Delegation of Authority (DOA) approvals.Own a personal development plan and provide detailed quarterly reflections on your progress.Assist with ad hoc project work as required by business needs.

Join our dynamic team as a Technical Support Representative, Tier 2, where you'll collaborate closely with the Tier 1 Support team and serve as a vital link between Support, Development, and Product teams. As part of the Assessment Delivery Operations and Support (ADOS) department, you will play a crucial role in addressing client issues, providing insights, and ensuring product excellence.Your expertise will be instrumental in identifying and documenting bugs for escalation to the Tier 3 team, while also acting as a key point of contact for inquiries from both customers and internal teams. This role offers significant responsibility, positioning you as a technical representative for our products, and empowering you to contribute to the continuous improvement of our support services.Key Responsibilities:Handle live calls, emails, and chats to triage and address escalations from Tier 1.Deliver exceptional technical support to Turnitin customers facing complex issues.Maintain high ticket quality and meet monthly review targets.Proactively assist users of Turnitin products, ensuring optimal performance and customer satisfaction.Become a Subject Matter Expert on Turnitin Assessment Products and services.Participate in Stand-Up meetings, providing valuable feedback from our customer interactions.Identify trends and issues in collaboration with support leadership and Tier 3 teams.Share your expertise through informal training and team meetings.Support the Quality and Knowledge team in developing training materials.Act as a mentor for new Tier 2 team members.Engage in project work during quieter periods to enhance team processes.Prioritize escalated tickets for the Tier 3 team.Facilitate effective communication between Tier 1 and support leadership.Collaborate closely with the Integrations Team.Review common issues monthly to improve user education and reduce ticket volume.

Join our team at Turnitin LLC as a Technical Support Representative, Tier 1. In this fully remote role, you will provide exceptional customer service to users, assisting them with technical issues related to our innovative educational solutions. You will be the first point of contact for customers, troubleshooting problems and offering effective solutions.

Join Turnitin LLC as a Billing Specialist on a 12-month fixed contract. In this role, you will be responsible for managing billing processes, ensuring accuracy in invoicing, and providing exceptional support to our clients. Your attention to detail and strong analytical skills will be vital in maintaining our billing integrity.As a part of our remote team, you will collaborate with colleagues across the globe, contributing to our mission of promoting academic integrity.

About EucalyptusAt Eucalyptus, we are dedicated to making good health last a lifetime. With over a billion individuals affected by obesity globally, we strive to combat preventable chronic conditions by providing superior long-term care.Eucalyptus is the driving force behind Juniper, a leading weight-management program that integrates GLP-1 medication with personalized nutrition, physical activity support, and comprehensive care from healthcare professionals including prescribers, nurses, health coaches, pharmacists, and dietitians. Our clinical research validates that our holistic approach significantly enhances patient weight loss during their treatment with Juniper, achieving results that are four times greater than traditional methods.Our Growth Story:Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, with over $100M raised from prominent investors including BOND, NewView, Blackbird, and Airtree.Assisted over 350,000 patients managing obesity across five markets.Secured a selective NICE endorsement to offer services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)As a Quality Specialist, your role is essential in guaranteeing that our patients receive empathetic and high-quality support as we expand. You will collaborate with key stakeholders and frontline operations to maintain care standards, extract insights from patient interactions, and foster continuous improvement in patient support processes. This position reports to the Senior Operations Manager for Juniper Australia.Conduct audits of patient support interactions (email, live chat, calls) with a focus on quality, tone, and compliance with internal standards.Generate weekly quality assurance reports for Team Leads, detailing quality scores, trends, and specific coaching or training recommendations.Analyze quality assurance results and support metrics (e.g., ticket quality, error rates, patient satisfaction) to identify trends and suggest actionable improvements.Maintain and enhance macros and templates for communication.

Are you passionate about providing excellent customer service? Join Workstream as a Customer Support Associate and be part of our mission-driven team! We are building an all-in-one HR, payroll, and hiring platform specifically designed for the hourly workforce, which constitutes 80% of the global workforce. Our goal is to empower businesses and their employees with the best technological solutions available.At Workstream, you'll have the opportunity to support renowned brands such as Burger King, KFC, and IHOP. As a rapidly growing Series B company backed by prestigious investors, we are expanding our product offerings to better serve our clients. Come and contribute to our vision!

InMobi Advertising is a pioneering global technology powerhouse, empowering marketers to seize critical moments. Our cutting-edge advertising platform engages over 2 billion users across more than 150 countries, transforming real-time context into meaningful business outcomes while adhering to privacy-centric principles. Trusted by over 30,000 brands and premier publishers, InMobi represents the intersection of intelligence, creativity, and transparency. By integrating lock screens, applications, smart TVs, and the open web with AI and machine learning, we offer unparalleled engagement, tailored personalization, and quantifiable impact.With Glance AI, we are revolutionizing AI Commerce and redefining the e-commerce landscape through inspiration-driven discovery and shopping experiences. Seamlessly embedded into everyday consumer technology, Glance AI turns every screen into a portal for instant, personalized, and delightful discoveries. Covering diverse sectors such as fashion, beauty, travel, accessories, home décor, and pets, Glance AI curates highly personalized shopping journeys. Leveraging extensive first-party data and unmatched consumer outreach, it capitalizes on InMobi’s global insights and targeting capabilities to craft high-impact, performance-oriented shopping experiences for brands around the globe.Recognized as a Great Place to Work and lauded by MIT Technology Review, Fast Company’s Top 10 Innovators, and others, InMobi is a workplace where innovative ideas create a significant global impact. Supported by investors like SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has a presence in cities such as San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, and Bengaluru.At InMobi Advertising, you will have the chance to influence how billions of users engage with content, commerce, and brands across the globe. To learn more, visit www.inmobi.com.

Role Overview Turnitin LLC is looking for a Technical Support Representative, Tier 1, to join the team remotely from the Philippines. This role focuses on supporting customers in Turkish, helping resolve technical questions, and ensuring a positive experience for users. What You Will Do Assist customers in Turkish with product questions and technical issues Troubleshoot problems and guide users toward effective solutions Respond to support requests promptly and professionally Location This position is remote, based in the Philippines.

Join our dynamic team at Dr. Reddy's Laboratories Limited as an Office Administration & Sales Support Specialist. In this critical role, you will provide essential administrative and sales support to ensure the efficiency and effectiveness of our operations. Your contributions will play a key role in enhancing customer satisfaction and driving business success.

About InMobi Advertising InMobi Advertising is a global technology company in the advertising sector. The platform reaches over 2 billion users in more than 150 countries, helping brands achieve measurable business results while maintaining a privacy-first approach. Over 30,000 brands and leading publishers use InMobi for its combination of intelligence, creativity, and accountability. The company applies AI and machine learning across multiple platforms, including lock screens, apps, TVs, and the open web, to deliver personalized experiences and precise targeting. Glance AI and AI Commerce Glance AI, an initiative from InMobi, focuses on transforming e-commerce through inspiration-driven discovery and seamless shopping. Glance AI integrates with everyday consumer technology, turning screens into personalized shopping gateways. It covers categories such as fashion, beauty, travel, and home décor, curating shopping experiences based on first-party data and global consumer insights. Recognition and Global Presence InMobi is recognized as a Great Place to Work and has received accolades from MIT Technology Review and Fast Company’s Top 10 Innovators. Investors include SoftBank and Kleiner Perkins. The company has offices in San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, and Bengaluru. Impact at Scale Working at InMobi Advertising offers the opportunity to shape how billions of users engage with content, commerce, and brands worldwide. Learn more at www.inmobi.com.

Xometry (NASDAQ: XMTR) is at the forefront of modern manufacturing, connecting visionary individuals with manufacturers who can transform their ideas into reality. Our innovative digital marketplace equips manufacturers with essential resources for business growth while enabling buyers from Fortune 1000 companies to seamlessly access global manufacturing capabilities.We are actively seeking Partner Support Specialists to deliver exceptional service to our expanding network of global partners and suppliers. In this role, you will collaborate across various functions to create a seamless experience that strengthens the relationship between Xometry and its partners.Our ideal candidate is eager for a transformative career opportunity and is committed to providing a service experience that is both empathetic and respectful, treating our partners as equals. Attributes such as optimism, creativity, and strong verbal and written communication skills are essential. A flexible mindset and a relentless focus on partner retention will set apart a successful Partner Support Specialist.

Join our client, a pioneering climate-tech venture dedicated to constructing the world’s first net-zero homes and communities in the Philippines. With a mission to combat climate change, their innovative homes are designed to save over 6,000 tons of CO2 emissions annually while enhancing the living standards of local communities by generating additional income for homeowners. They are proudly partnered with ENGIE, a global leader in energy management and generation, to bring this vision to life.The team is expanding, and they are searching for passionate and enterprising professionals to join their ranks. If you are a self-motivated individual eager to make a meaningful impact in your career, you are exactly who they are looking for!About Your RoleAs the Partner Development Director, you will play a crucial role in spearheading partner engagement initiatives, cultivating relationships, and leading business development strategies. Collaborating closely with the CEO/founder, you will ensure exceptional service delivery, foster long-term partnerships, and identify new avenues to enhance client offerings. The ideal candidate will demonstrate strong leadership, project management, and negotiation capabilities, combined with a client-focused approach to achieve high-impact results.Key Responsibilities Manage client engagement strategies from inception to execution, ensuring top-tier service delivery. Establish and nurture strong, long-lasting relationships with clients, serving as the primary point of contact. Formulate and implement go-to-market strategies aimed at achieving or surpassing sales and revenue goals. Address and resolve client concerns, ensuring prompt and effective communication. Lead negotiations with clients and partners, structuring mutually beneficial agreements. Monitor client satisfaction, collect feedback, and initiate enhancements to improve relationships. Identify and evaluate new market opportunities, strategic partnerships, and growth initiatives. Draft and present proposals, contracts, budgets, and business models tailored to client needs. Track progress, manage resource availability and allocation, collaborate with cross-functional teams, and oversee multiple stakeholders. Flexibly contribute to the overall development of the company and undertake additional tasks as necessary.

Role overview CreatorIQ is looking for a Product Support Specialist based in Manila. This position is the first line of support for customers, assisting them with questions and issues related to CreatorIQ products. The focus is on providing clear, helpful guidance and contributing to a positive customer experience. What you will do Troubleshoot product issues and offer practical solutions to customers Document customer inquiries and technical problems accurately Collaborate with teams across the company to resolve complex support requests Share feedback and insights to help improve CreatorIQ products Who succeeds in this role Strong communicator who enjoys assisting others Comfortable with technology and eager to learn new tools Works well with different departments and values collaboration Organized and attentive to detail when documenting issues This role offers a chance to build support skills while playing a meaningful part in customer success at CreatorIQ.

Role overview The Marketing Coordinator position at AvePoint is based in Manila and collaborates directly with the Philippines Marketing Manager. This role contributes to regional marketing strategies and supports broader APAC marketing activities. The focus includes both virtual and in-person event logistics as well as a range of other marketing projects. What you will do Coordinate with the Channel team to plan and execute creative marketing campaigns and events. Oversee all elements of webinar setup and promotion, making use of AvePoint's platforms, with a particular emphasis on Marketo.

About EucalyptusAt Eucalyptus, we are dedicated to our mission to promote sustainable health for all. With over a billion individuals battling obesity globally, we focus on preventing chronic conditions through innovative long-term care solutions.Eucalyptus is the driving force behind Juniper, one of the largest weight-management programs worldwide, which integrates GLP-1 medication with personalized nutrition, physical activity support, and clinician-led care from a diverse team of healthcare professionals including prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research reveals that our integrated clinical and behavioral approach enables our patients to lose significantly more weight during their treatment with Juniper, achieving four times the results.Our Growth Story:Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, raising over $100 million from esteemed investors such as BOND, NewView, Blackbird, and Airtree.Assisted more than 350,000 patients dealing with obesity across five markets.Received a selective NICE endorsement to deliver services to the NHS.Customized offerings for thousands of patients in Germany and Japan.About the RoleAt Eucalyptus, we recognize that providing multidisciplinary clinical support is crucial for patient success throughout their treatment journey. We aim to ensure that patients have timely access to the right clinician.The Medical Support Specialist will be essential in collaborating with doctors, nurses, and pharmacists to triage, assess, and support patients during their treatment. This role is perfect for individuals who are passionate about healthcare, excel in communication, and are committed to delivering exceptional customer service.Your responsibilities may include:Providing medical support to patients with various conditions, primarily through email:Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and provide appropriate solutions.

We are seeking a dynamic and results-oriented Phileo Area Sales Manager to lead our sales efforts in the Philippines. In this role, you will be responsible for developing and executing sales strategies, building strong customer relationships, and driving revenue growth in your designated area. You will work closely with our marketing and product teams to ensure alignment and maximize market potential.The ideal candidate will possess strong leadership skills, a deep understanding of the local market, and a track record of achieving sales targets. Join us at Lesaffre, where we are passionate about fermentation and committed to delivering innovative solutions to our customers.

About the Role Join our innovative team at HelloFresh in the vibrant Inoza Tower, BGC. We are dedicated to harnessing cutting-edge technology to craft outstanding experiences. Our culture thrives on collaboration, continuous learning, and a steadfast commitment to excellence. Here, you'll have the chance to engage in meaningful projects, enhance your skills, and flourish in a nurturing environment that appreciates diverse perspectives. As a Google IT Support Engineer, you will play a pivotal role in managing and optimizing our platform by troubleshooting complex issues, supporting users, and implementing automation and process improvements that enhance productivity and collaboration. Your contributions will be vital to our mission of achieving business success and elevating customer satisfaction. We welcome passionate individuals who can offer unique skills and insights. If you believe you would excel in this position, even if you don't meet every single requirement, we encourage you to reach out!