Quality and Training Officer

About the RoleJoin the innovative team at HelloFresh in the Inoza Tower, where we embrace advanced technology and foster a culture of collaboration, continuous learning, and excellence. In this dynamic environment, you will engage in meaningful projects, enhance your skills, and advance your career while valuing diverse perspectives and experiences.As a Qual…

Conduct analysis to identify training and development needs within the organization by collaborating with business managers and human resources.Design and enhance training programs tailored to organizational and individual needs.Collaborate with teams to develop programs that meet the satisfaction of various stakeholders, including line managers and senior executives.Manage training budgets effectively while evaluating the return on investment for each program.Create and implement comprehensive induction programs for new employees.Facilitate performance appraisals and develop individual learning plans.Produce engaging training materials for in-house use.Oversee the execution of training and development initiatives, and develop a strategic training approach for the organization.Monitor trainee progress through feedback and discussions with managers.Ensure compliance with all mandatory training requirements.Evaluate the effectiveness of training programs and adapt them to accommodate changes in the work environment.Assist line managers and trainers with specific training challenges, both individually and in groups.Stay updated on training advancements by engaging with relevant literature, attending meetings, and participating in courses.Understand e-learning techniques and contribute to the creation and delivery of e-learning modules.Research innovative technologies and methodologies in workplace learning.

We are thrilled to present a dynamic opportunity for a proactive, data-focused Training and Quality Lead to develop scalable onboarding programs, enhance quality standards, and synchronize cross-functional processes within our sales, operations, and customer success teams in a rapidly evolving environment. Company Overview:Our client is the premier platform that connects Nurse Practitioners (NPs) with collaborating physicians throughout the United States. Their innovative service simplifies a complex process, empowering NPs to efficiently, affordably, and confidently connect with physician collaborators to fulfill state regulations and successfully launch their practices. Role Purpose and Responsibilities:The Training and Quality Lead is a pivotal new role focused on establishing operational excellence within our Customer Success and Operations divisions. This position involves designing and executing quality assurance frameworks, creating scalable training programs, and developing systems that ensure consistent, high-quality service delivery as we expand. Your efforts will directly influence customer retention, satisfaction, team scalability, hiring efficiency, operational consistency, process adherence, and overall strategic capacity. You will ensure that our intended deliverables align seamlessly with the experiences our customers receive. Key Responsibilities:The Challenges We Aim to AddressAs a growing organization, we encounter the following scaling challenges:Variability in quality across customer interactionsTraining and onboarding obstacles hindering hiring speedOverdependence on key personnel, leading to risk and employee burnoutInsufficient documentation and process standardizationReactive rather than proactive quality management Training & Onboarding (Primary Focus)Design, implement, and continually enhance a structured onboarding program for all new hires, minimizing time-to-competency across the Customer Success, Physician Experience, and Operations teams.Create role-specific training curricula covering product knowledge, platform navigation (Odoo, Stripe), communication standards, and healthcare industry insights.Build and maintain a comprehensive training content library, including SOPs, video guides, quick-reference materials, and knowledge base articles.Facilitate live training sessions (virtual), workshops, and role-playing exercises for new and existing team members.Monitor onboarding milestones and certifications; develop dashboards to evaluate training effectiveness and knowledge retention.

Eucalyptus aims to improve lifelong health by reducing preventable chronic conditions, focusing especially on obesity. The company’s flagship program, Juniper, is now recognized as one of the largest weight-management solutions worldwide. Juniper integrates GLP-1 medication with tailored nutrition, movement plans, and clinician-led care. Clinical research published by Eucalyptus shows Juniper patients achieve weight loss at rates four times higher than traditional methods. With over $100M raised from investors such as BOND, NewView, Blackbird, and Airtree, Eucalyptus has supported more than 350,000 patients across five markets. The company has also adapted its services for patients in Germany and Japan and earned a NICE endorsement to serve the NHS. Role overview The Training Specialist, based in Manila, develops and delivers training programs that foster employee growth and maintain operational quality at Eucalyptus. This position plays a direct role in shaping professional development for teams across the company, supporting both new hires and those advancing into leadership positions. The Training Specialist reports to the Quality, Training & Knowledge Manager. Main responsibilities Turn data into learning: Analyze performance metrics, identify skill gaps, and assess organizational needs to create targeted training modules with measurable outcomes. Build career development paths: Design frameworks that outline the skills, knowledge, and milestones needed for career growth within Eucalyptus.

Join Sutherland as a Director of Quality Assurance where you will lead our quality assurance initiatives, ensuring the highest standards of service delivery. You will be responsible for developing and implementing quality control strategies and processes, supervising quality teams, and collaborating with cross-functional departments to promote quality standards.Your expertise will play a pivotal role in enhancing customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and are passionate about quality management, we would love to hear from you!

About ThunesThunes is revolutionizing the global money movement with its Smart Superhighway. Our proprietary Direct Global Network empowers Members to execute real-time payments in over 130 countries and across more than 80 currencies. By directly connecting with over 7 billion mobile wallets and bank accounts worldwide, we offer access to an extensive range of over 350 payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, and WeChat Pay, among others.Our Network serves a diverse array of Members, from prominent gig economy players like Uber and Deliveroo to super-apps such as Grab and WeChat, along with MTOs, fintechs, PSPs, and banks. What sets Thunes apart is our unrivaled global reach, our in-house Smart Treasury Management Platform, and our Fortress Compliance Infrastructure, which together ensure that Members enjoy unmatched speed, control, visibility, protection, and cost efficiency in their real-time global payments. Headquartered in Singapore, Thunes operates in 12 locations around the world, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For more information, visit: Thunes WebsiteContext of the RoleThe KYC Officer will report to the ODD Team Lead and collaborate closely with Legal, Sales, and Product teams based in Manila to onboard and monitor Payment Service Providers, banks, and other regulated as well as non-regulated entities globally.This is an exciting opportunity to engage in an international environment and work alongside well-known brands while contributing to a rapidly growing FinTech company that makes a significant impact in both developed and emerging markets.

Encora is hiring a Data Quality Analyst in Manila. This role focuses on analyzing data, implementing automation, and applying Angular expertise to strengthen data analysis and reporting. The work supports better data workflows and helps teams make informed decisions. What you will do Create detailed test cases based on business requirements to ensure data quality. Perform data quality checks during ad-hoc data extraction tasks. Test data outputs promptly to meet service level agreements (SLA). Work with Data Analysts and Project Management Officers to gather and analyze requirements for test case development. Support peer reviews of data outputs before user acceptance testing (UAT). Keep quality assurance documentation and artifacts organized for future use. Run data testing on outputs from Data Analysts using SQL. Contribute to a collaborative team atmosphere. Join daily stand-up meetings to share updates and discuss challenges. Requirements 3 to 5 years of experience in Quality Assurance, including knowledge of testing methodologies, terms, and concepts. Strong SQL skills. Hands-on experience with Google Data Studio, Google Sheets, and Excel. Familiarity with Google BigQuery, Tableau, Power BI, and Metabase is preferred. Experience with Hadoop or other Big Data tools is a plus. Knowledge of JIRA and Confluence is an advantage.

About Thunes Thunes is revolutionizing the way money moves across the globe. Our proprietary Direct Global Network enables real-time payments in over 130 countries and supports more than 80 currencies. Connecting to over 7 billion mobile wallets and bank accounts, we offer diverse payment methods like GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, and WeChat Pay, among others. Our network serves prominent gig economy players such as Uber and Deliveroo, as well as super-apps like Grab and WeChat, alongside MTOs, fintechs, PSPs, and banks. Thunes stands out due to its extensive global reach, advanced Smart Treasury Management Platform, and a robust Fortress Compliance Infrastructure, providing our members with unmatched speed, control, visibility, protection, and cost efficiency for global real-time payments. Headquartered in Singapore, Thunes has a presence in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For more details, visit: Thunes Website. Role Context As a KYC Officer reporting to the ODD Team Lead, you will collaborate with Legal, Sales, and Product teams in Manila to onboard and oversee Payment Service Providers, Banks, and various regulated and non-regulated entities globally. This position offers a thrilling opportunity to operate on an international scale, engage with renowned organizations, and be part of a rapidly expanding FinTech company that significantly impacts individuals in both developed and emerging markets. Key Responsibilities Perform Know Your Customer (KYC) analyses, including: Investigate customer information using government records, vendor databases, and reliable public sources regarding customer details, connected parties, and ownership structures. Conduct screenings for customers, connected parties, and beneficial owners to identify adverse media, including sanctions and PEP hits. Analyze historical transactions of existing customers to assess further risks associated with the firm. Engage with clients and account managers regarding outstanding items post gap analysis. Contribute to various projects as assigned.

This is a hybrid role based at Arthaland Century Pacific Tower, 5th Avenue, BGC. You will be required to work from our office at least one day a week. The expected working hours for this position are from 12:00 AM to 9:00 AM, aligned with the Philippine Time Zone (PHT). About Point: Real Impact, Real People: Our mission is to enhance homeownership by making it more valuable and accessible. Your contributions will help homeowners access their wealth and achieve financial flexibility. Funding: We’ve raised over $175 million from esteemed investors, positioning us for rapid growth and offering you a chance to join us at a transformative moment. Game-changing Product: We are revolutionizing home equity with a company that boasts a 4.7 Trustpilot rating and an A+ from the BBB, reflecting our commitment to over 20,000 satisfied customers. Great Place to Work: Recognized as a Certified Great Place to Work, we are also listed among Fortune's Best Workplaces in the Bay Area. Hybrid Collaboration, Connected Culture: This hybrid role combines flexibility with opportunities for in-person collaboration, fostering a culture that emphasizes teamwork, belonging, and shared success. About the Role: As the Senior Process Quality Associate, you will evaluate and enhance quality standards across customer interactions and operational workflows. Your role will ensure strict adherence to established processes for calls, chats, emails, and administrative tasks while generating actionable insights to drive performance improvements. You will work closely with Team Leads and stakeholders to identify trends, support coaching initiatives, and promote a culture of operational excellence and accountability.

Viamericas, a leading and licensed money transmitter, excels in providing international money transfer, bill payment, check processing, and a myriad of other services through a vast network of agent locations across the United States and in 95 countries worldwide. Our mission is to empower immigrants by offering top-notch financial services that enhance their lives. At Viamericas, we are continuously on the lookout for exceptional talent who resonate with our core values of respect, innovation, integrity, and impact.This technical role within our software development team is pivotal in ensuring the quality of our products, features, bug fixes, and enhancements. The ideal candidate will possess a strong grasp of our business, the product development lifecycle, and experience in implementing enterprise-level software solutions. You should have a keen attention to detail and the analytical skills necessary to assess the functionality of our offerings. If you are a dedicated engineer with an unwavering commitment to success and a knack for identifying potential issues before they reach our customers, while also fostering knowledge within your team, we want to hear from you.We seek a results-oriented individual who takes initiative and is proactive in their approach. You will be expected to anticipate and resolve issues independently, ensuring that nothing obstructs the attainment of the company’s objectives. Your primary responsibility will be to design and execute high-quality tests for our products.

Job Title: Lead Quality Engineer – Automation About InfoTrust InfoTrust is a premier global consulting and solutions agency focused on harnessing data to enhance marketing performance and propel business growth. We excel in digital analytics, media enablement, and privacy-centric solutions that empower some of the world's largest brands to refine their marketing strategies. Our organizational culture thrives on passion, ownership, diversity, trust, respect, and continuous improvement—principles that have garnered us numerous accolades as one of the 'best places to work', including a Great Place to Work certification and recognition as the #1 workplace in Ohio. About the Role We are on the lookout for a Lead Quality Engineer – Automation who will spearhead and expand our quality engineering initiatives from the ground up. As our inaugural QA/QE hire in India, you will be responsible for defining the automation strategy, establishing best practices, and implementing scalable testing frameworks to ensure the reliability, performance, and integrity of our SaaS solutions. This is a high-impact and autonomous role where you will not only execute tests but also play a pivotal role in embedding quality within our engineering culture. If you excel in ownership, enjoy tackling complex technical challenges, and aspire to lay the groundwork for something significant, this position is tailored for you. What You’ll Do Develop & Lead Automation Strategy Design, develop, and maintain scalable automation frameworks for functional, regression, API, and performance testing. Establish QA best practices, standards, and processes across teams. Champion an automation-first quality strategy while continuously enhancing test coverage and reliability. Engineering & Technical Execution Create automated test suites utilizing tools such as Selenium, PyTest, Cypress, Playwright, or similar technologies. Integrate automated testing into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps). Conduct API testing using tools like Postman, REST Assured, or comparable frameworks. Validate and query data across SQL and NoSQL databases to support test scenarios and troubleshooting. Collaborate with engineering teams to ensure quality across microservices and cloud-native architectures (AWS, Azure, or GCP). Collaboration & Quality Advocacy Work closely with Product, Engineering, and DevOps teams to embed quality throughout the Software Development Life Cycle (SDLC).

About UsAt Love, Bonito, we stand as Southeast Asia's premier womenswear brand, dedicated to empowering women to express their confidence through style. Established in 2010 in Singapore, we have transformed from a modest online startup into a dynamic multi-channel enterprise, featuring over 20 stores across Asia and a robust online presence.Looking ahead, we aim to broaden our horizons by venturing into new categories, exploring fresh markets, fostering wholesale partnerships, and pursuing brand acquisitions. Our evolution is towards becoming a next-generation regional consumer group that harmonizes passion with performance, and creativity with technology.We pride ourselves on being a collective of builders, dreamers, and doers who understand that culture transcends mere words—it’s reflected in our daily actions. We thrive on speed, curiosity, and taking bold risks on ideas and individuals we trust. Join us to be part of a community that challenges you to grow, empowers you to lead, and celebrates your uniqueness. Together, we’re crafting the future of Asian brands—from Southeast Asia to the global stage.Why Join Us?At Love, Bonito, you won’t just have a job; you’ll contribute to a movement. We’re creating a lean, bold organization filled with heart—where every individual has the space to make a significant impact. Expect the following:Purpose with Performance: We’re committed to establishing a world-class Asian brand that competes on a global scale. We uphold high standards and operate with integrity, grit, and excellence. Join us if you are passionate about customer service and making a real impact!Genuine Growth: Our environment is fast-paced and dynamic. You will be encouraged to learn rapidly, step outside your comfort zone, and collaborate with colleagues who challenge and support you. If you seek a structured, comfortable setup, we might not be the right fit, but if you are eager to build, shape, and create impact together, we welcome you!Culture at Our Core: If you desire a no-corporate-BS atmosphere, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work stems from trust rather than titles. We value teamwork and effective collaboration because together, we can go further. If these values resonate with you, join us to be part of #TeamLB!Join us as we redefine the essence of building a lasting global consumer group.The RoleWe are in search of an experienced educator who will take charge of delivering top-tier training and education for our Love, Bonito retail team in the Philippines. Reporting directly to the Retail Area Manager (Philippines), the ideal candidate will possess exceptional communication skills, outstanding public speaking abilities, and comprehensive knowledge across various retail domains. Your role will involve disseminating knowledge, enhancing team capabilities, and fostering a culture of continuous learning.

About UsAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our mission is to establish seamless connections between restaurants and their customers through our innovative ecosystem, which includes AI-driven order taking, delivery solutions, payment processing, and point-of-sale software. By blending technology with human touch, we address the real-world issues that small business owners encounter.Customer success is at the forefront of our efforts, and we believe that when our customers flourish, so do we. The restaurant industry in the U.S. represents a market worth over $1 trillion, yet it remains largely underserved by technology. We are committed to ensuring that small restaurant owners have access to the same high-quality technologies as larger chains, but at a more accessible price point.Having maintained profitability for almost a decade, Tarro has experienced a remarkable 5x revenue growth in the last four years. As of mid-2022, we were valued at $450M and have continued to see significant expansion in customer acquisition, product development, and workforce. Thousands of dedicated restaurants trust Tarro to support their success, contributing to nearly 20 million satisfied customers. We are proud to be recognized as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can join us in helping small restaurants thrive, please visit us here!What We’re Looking ForWe are seeking a detail-oriented and enthusiastic entry-level team member to join us as a Menu Quality Control Specialist. In this pivotal role, you will act as the final gatekeeper of quality, ensuring that restaurant menus are accurate, consistent, and user-friendly before they go live on our platform. You will work closely with various internal teams to guarantee an exceptional experience for both restaurant owners and their customers. This is an ideal position for individuals passionate about food, technology, and delivering high-quality results at scale.What You’ll AccomplishConduct reviews and audits of digital restaurant menus prior to publication to ensure accuracy and consistency.Identify and rectify typos, formatting issues, and inconsistencies in menu data. Utilize internal tools to validate menu entries, pricing, categories, and item details.Collaborate with Menu Operations, Implementation, and other cross-functional teams to ensure seamless menu integration and updates.

Why SafetyCulture?At SafetyCulture, we are not just another tech company; we are a global innovator committed to improving the lives of our customers and their work environments. Our vibrant culture includes catered lunches, team events, trendy merchandise, and even office dogs, but the true heart of our organization lies in our mission. Every day, our dedicated team of nearly a thousand individuals strives to enhance our product and elevate our customers' experiences.Our tools empower the 3 billion professionals who drive the world forward—whether they are factory floor operators, baggage handlers, truck drivers, servers, or store assistants. With us, you will find a dynamic environment where innovation thrives, and where bureaucracy takes a back seat to smart problem-solving.As a part of our team, you will have the opportunity to own a piece of our growth; every full-time employee receives equity, ensuring that as we succeed, you do too. We recognize that while we are not perfect, our focus on intelligent scaling, operational maturity, and a strong emphasis on AI is paving the way for our next chapter of success.If you are excited about the prospect of making a significant impact in the tech world without the usual corporate drawbacks, we invite you to join us.We are currently seeking a proactive and financially savvy Payroll Officer to join our finance team. This is a unique chance to become part of one of the fastest-growing global SaaS companies and an Australian-owned tech unicorn. This role is perfect for a motivated Payroll Officer ready to advance their career as we expand our international operations. You will join a high-performing team, ready to engage in daily tasks while also leading key projects.

Join Kirin, a leading innovator in the food and beverage industry, as our Operations Staff in Makati. In this pivotal role, you will contribute to our operational excellence by assisting with various administrative tasks, ensuring smooth day-to-day operations, and collaborating with team members to enhance productivity. This position offers an exciting opportunity to grow your career in a dynamic environment.

Join our dynamic team as a Full Stack Software Engineer specializing in AI Training. In this role, you will collaborate with cross-functional teams to design, develop, and implement innovative solutions that enhance the capabilities of AI systems. Bring your expertise in both front-end and back-end technologies to create seamless user experiences and robust applications.

The Role At HelloFresh, you'll join a vibrant team that embraces innovation and harnesses cutting-edge technology to deliver outstanding experiences. Our culture is rooted in collaboration, continuous learning, and an unwavering commitment to excellence. You will have the opportunity to work on meaningful projects, sharpen your skills, and advance in a nurturing environment that celebrates diverse perspectives and experiences. In the position of Food Safety and Quality Assurance (FSQA) Specialist, you will be instrumental in ensuring that our food products adhere to rigorous safety and quality standards. Your responsibilities will encompass food inspection, testing, and regulatory compliance, playing a vital role in safeguarding consumers and upholding the company's reputation. A solid understanding of food safety regulations and quality benchmarks, along with strong organizational and problem-solving skills, is essential. Effective communication abilities are necessary as you will coordinate with a variety of stakeholders, from production teams to suppliers and regulatory bodies, which contributes to our ongoing mission of driving business success and enhancing customer satisfaction. We encourage passionate individuals to bring their unique talents and ideas to our team. If you believe you would excel in this role, even if you don't meet every single requirement, we would love to hear from you!

Join Tech Firefly as we partner with a leading American multinational technology corporation renowned for its innovative Internet services and products. This is an exciting opportunity for driven individuals to leverage their Software Quality Assurance expertise within one of the most prestigious companies globally.We are seeking a dedicated Manual QA Specialist focused on thoroughly testing web applications. Your primary responsibility will be to deliver clear and actionable insights on user interface (UI), user experience (UX), and responsive design across various platforms, including email clients and web browsers. As a QA Specialist, you will be tasked with executing existing test cases and documenting bugs for our content creators.We are hiring immediately!

Join Viseven Group as a Quality Control Engineer in our Talent Pool and be part of an innovative leader in the global B2B MarTech landscape. Since 2009, Viseven has empowered Pharma and Life Science companies with cutting-edge digital transformation solutions. Our mission is to facilitate excellence through comprehensive software and digital marketing services tailored specifically for the pharmaceutical sector. Our solutions are trusted by the top 100 Pharma and Life Science companies worldwide.With a dynamic and rapidly expanding team of over 700 skilled professionals, including experts in development, design, business analysis, project management, sales, marketing, and customer success, Viseven is well-equipped to serve a diverse clientele.Operating in over 30 countries across the US, LATAM, Europe, and APAC, with physical offices in Ukraine, Poland, Estonia, India, and the US, we are strategically positioned to deliver exceptional services globally.Become part of our pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries worldwide.

Role overview Manila Recruitment seeks a Compliance Officer to maintain regulatory standards and support internal policy adherence. This remote position is based in Manila, Metro Manila, Philippines, and centers on upholding the organization’s integrity and compliance efforts. Key responsibilities Monitor compliance with legal requirements and internal guidelines Assist with ongoing compliance projects and initiatives Contribute to maintaining strong ethical standards throughout the company Remote work and location This role is fully remote. Work from anywhere within the Manila region while staying engaged with the Manila Recruitment team.